Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Minimal qualifications include:
- A Bachelor's / Master’s degree
- 5-7 years of experience as a business analyst
- Excellent knowledge of web platforms and Retail or Manufacturing domains
- B2C Based application development Experience is a must
- Familiarity with standard Business Analysis practices, tools, and best practices
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Improve systems by studying current practices, designing modifications
- Recommend controls by identifying problems, writing improved procedures
- Define project requirements by identifying project milestones, phases, and elements, forming a project team.
- Monitor project progress by tracking milestones; resolving problems; publishing progress reports; recommending actions
- Maintain user confidence and protect operations by keeping information confidential
- Prepare technical reports by collecting, analyzing, and summarizing information and trends
- Contribute to team effort by accomplishing related results as needed
- Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group
- Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
- Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and presents findings of studies to client committees
- Perform daily, weekly and monthly reviews and analyses of current projects using operational metrics and reports
- Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
- Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Requirements
- Bachelor’s Degree in the appropriate field of study or equivalent work experience
- Microsoft Access and/or SQL experience preferred
- Ability to impact operations and effect change without being confrontational
- Detail-oriented, analytical, and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skills
- User stories creation and tracking to meet the timelines
Position Summary
We are seeking a
seasoned Senior Business Analyst
with a strong foundation in digital transformation, enterprise systems, and multi-domain exposure across
Healthcare, BFSI, Retail, ERP, CMS, and CRM ecosystems
. The ideal candidate will be a strategic partner to both business and technology stakeholders — driving requirement clarity, delivering enterprise-grade solutions, and ensuring alignment with operational and customer experience goals. This role combines analytical excellence, stakeholder engagement, and business-technology fluency to support end-to-end project success.
Key Responsibilities
Strategic Analysis & Solution Scoping
- Lead stakeholder interviews, workshops, and discovery sessions to elicit and refine business requirements across diverse domains.
- Define and document business processes, user journeys, use cases, and business rules across B2B and B2C environments.
- Conduct gap analysis, impact assessments, and feasibility studies to inform architecture and product decisions.
Multi-Domain Functional Expertise
- Act as a domain bridge across verticals, any of the two would be ideally preferred:
- Healthcare: Patient workflows, claims, HIPAA, interoperability (HL7/FHIR).
- BFSI: KYC/AML, digital onboarding, payments, lending, risk/compliance.
- Retail: Order management, customer journey mapping, e-commerce and omnichannel integration.
- ERP Systems: Requirements for finance, procurement, HR, and supply chain modules (e.g., SAP, Oracle).
- CRM/CMS Systems: Salesforce, MS Dynamics, HubSpot, Sitecore, WordPress — covering customer lifecycle, lead management, and content workflows.
Stakeholder Leadership
- Work directly with product owners, architects, and CXOs to align technology initiatives with business strategy.
- Build and manage relationships with cross-functional teams across business units and geographies.
- Act as a trusted advisor in business-IT alignment, influencing priority-setting and digital adoption.
Requirements & Agile Delivery Support
- Author detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Process Maps, and Wireframe Specs.
- Collaborate with UI/UX, development, and QA teams to ensure clarity, traceability, and testability.
- Participate in sprint ceremonies: planning, grooming, demos, retrospectives.
- Lead UAT planning, training coordination, and post-go-live evaluation.
Technical Acumen & Enterprise Systems Understanding
- Translate business needs into high-level solution designs, considering data integration, workflows, and automation.
- Understand data structures, API interactions, system interoperability, and security considerations.
- Collaborate with architects and engineers on solution feasibility and scalability.
- Usage of Analytics tools and dashboarding practices
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent; MBA or Master’s preferred.
- Minimum 7 years of experience as a Business Analyst, with a proven track record in at least 3 of the mentioned domains.
- Strong command of Agile/Waterfall/Hybrid methodologies; familiarity with SAFe is a plus.
- Experience with enterprise tools: JIRA, Confluence, MS Visio, Miro, Lucidchart, Balsamiq, Power BI/Tableau.
- Excellent verbal and written communication skills; demonstrated ability to influence C-level and senior leadership.
- Analytical and detail-oriented, with a structured approach to problem-solving and decision-making.
- Sound knowledge of system architecture principles, data modelling, and integration best practices.
Preferred Qualifications
- Certifications: CBAP, PMI-PBA, Agile BA, CSPO, or equivalent will be greatly appreciated
- Experience in enterprise application implementation or modernization (ERP, CRM, CMS).
- Prior consulting experience or exposure to global client delivery models.
- Familiarity with data privacy, compliance (HIPAA, PCI-DSS, GDPR), and governance frameworks.
What We Offer
- Competitive salary, performance-linked bonuses, and flexible benefits.
- Opportunities to lead cross-functional digital programs across industries.
- Exposure to modern platforms, enterprise systems, and AI/data-driven initiatives.
- Collaborative, inclusive work culture focused on innovation and continuous learning.
- Defined growth pathways and access to global opportunities within the organization.
Compensation
Estimated Pay Range:Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
