As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote – India, while this is a remote position, you must be based in the Delhi area with flexibility to work onsite at our home office as necessary. Role Description The Sr. AA is responsible for supporting our Chief Technology Officer and SVP, Strategy, both of whom are located in the US. This role demands a proactive and organized individual capable of handling a diverse range of responsibilities with a high sense of urgency and the ability to execute without limited direction. You will be tasked with managing and coordinating various projects within the India Operations team, including the organization of offsite events. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and the ability to work collaboratively across different departments. This role requires someone to work CST hours to align with executives working hours, this would be overnight IST hours. This role reports to the Manager, Administrative Services. What You’ll Do Provide executive support by managing a range of administrative tasks, ensuring smooth office operations and addressing unique situations with discretion and judgment. Engage with high-ranking individuals from leading national and international firms, tailoring responses to handle each interaction uniquely and professionally. Coordinate and manage onsite events in India, while assisting the Admin Team with planning and executing company-wide events seamlessly. Review outgoing correspondence for executive approval, ensuring alignment with policies and executive viewpoints, and alerting writers to any conflicts. Interpret requests and implement necessary actions, deciding when to notify executives of urgent or important matters. Oversee venue coordination, manage bookings, and handle amendments efficiently to ensure successful events. Manage and process weekly expenses for company executives and offsite events, ensuring accuracy and timeliness. Plan and book executive travel arrangements, providing detailed itineraries and handling any changes as needed. Supervise the procurement and distribution of holiday and anniversary gifts, swag, and other merchandise, ensuring timely and appropriate delivery. Prepare detailed reports and provide actionable recommendations based on findings to support informed decision-making. Update and manage the company-wide calendar and communications, ensuring clear and timely dissemination of information. Develop and refine team processes, updating current trackers and implementing new strategies for enhanced efficiency. Demonstrate strategic, big-picture thinking while executing detailed tasks with precision and attention to detail. Undertake additional duties and responsibilities as necessary, contributing to the overall success of the team and organization. What You’ll Bring To The Table Must have Bachelor's degree. Proven experience as an Administrative Assistant or in a similar role of at least 1 year. Proficiency with Microsoft 365, Slack, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Proficiency with websites and platforms for supply ordering. Excellent written and verbal communication skills. Strong organizational and time management skills. Ability to handle multiple tasks and prioritize effectively. Attention to detail and strong problem-solving skills. Ability to work independently and as part of a team. Strategic, big-picture thinking with the ability to execute many details without mistakes. Ability to work in a fast-paced and dynamic environment. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less
