As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: India – Remote Role Description: As a Software Development Engineer III at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team. You will work very closely with Product Owners and your Engineering Manager. This role reports to the Director, Software Development. What You’ll Do: All responsibilities of Software Development Engineer I & II. Become a go-to expert in one area of the codebase; understands the broad architecture of the entire system. Provides technical advice and weighs in on technical decisions that impact other teams or the company at large. Research and propose new technologies. Scopes and stages work into well-defined milestones to avoid a monolithic deliverable. Regularly delivers software on time and is constantly working to make accurate estimates and deliver on those estimates. Known for drama-free launches. Owns the technical testing and performance plan for their projects. Takes initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues. Sets direction at the project/service level and consistently influences decision-making at the Pillar level. Identifies and proactively tackles technical debt before it grows into debt that requires significant up-front work to resolve. Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project. Sits on the Architectural Review Board, provides feedback on projects outside of their core area. Understands the tradeoffs between technical, analytical and product needs and leads to solutions that take all of these needs into account. Identifies and proposes strategies around technical problems affecting their team, communicates standards and gets buy-in on solutions. Additional duties and responsibilities as necessary. What You’ll Bring To The Table : 6+ years of experience. Excellent problem-solving skills. Excellent programming skills. Excellent communication skills. Object oriented mindset. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. A hands-on coding approach to engineering mentorship. Ability to own medium sized features from design to implementation. Ability to own service level system design. Experience in the following: SQL JSON REST .NET C# ASP.NET MVC Javascript Relational DB Concepts Relational DB Design Automating infrastructure Automating build process Nice to have: A passion for QA and an understanding that testing is not someone else’s responsibility. A passion for DevOps and an appreciation for continuous integration/deployment. Ability to own cross service level system design. Experience with Microsoft Azure. Experience with service-oriented (SOA) architectures. Experience with Azure DevOps. Experience with Azure Functions. Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description: The Merchant Success Associate (MSA) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of our Midmarket merchants and delivering massive value to help facilitate their growth and success. The MSA will work together with a Portfolio Success Manager(s) and/or Senior Merchant Success Manager(s) to support ShipBob’s largest merchants. The role expectations include building and managing solid partnerships with merchants through white-glove support and ensuring performance standards are met and exceeded. This role will report to the Senior Manager, Merchant Success. What You’ll Do: Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value. Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants. Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments. Create and/or manage internal/external inventory transfers. Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants. Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools. Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders. Proactively monitor and address queries on shared teams channels and/or emails for escalations and day-to-day communications. Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center. Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process. Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al. Creation of bill of lading, parcel shipping labels & pallet labels. Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork. Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact. Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. Other duties as assigned by Team Lead and/or Manager of Merchant Success. What You'll Bring To The Table: 1 to 2 years of experience in account management, sales, customer success. Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel. Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets). Ability to manage multiple tasks at the same time, all the while delivering results. Ability to follow instructions and perform tasks. Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location : Remote in India Role Description: The Merchant Success Specialist (MSS) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSS will manage a portfolio of Shipbob's medium size merchants. This role reports to Senior Manager, Merchant Success. This role will build and manage solid partnerships by working in concert with our merchants to do the following: Be a strategic partner with the merchant. Enable merchant to achieve success by helping them grow their business. Serve as an escalation point for Merchants. Work with Merchants and cross-collaboratively with the ShipBob team to deliver against success criteria. Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact. Own the outcomes of partnership with Merchant, including risk management and demonstrating positive value against success criteria. What You’ll Do: Understand merchant needs and goals. Continually re-evaluate success criteria, needs, and goals of merchants. Facilitate merchant growth and success. Develop a dynamic action plan including deliverables by ShipBob and recommendations for merchants to drive success. Drive merchant use of key ShipBob features. Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings. Actively monitor merchant health and take quick and action to course correct. Manage a book of approximately 40 merchants or work in tandem with a Merchant Success Manager on a team. Size of books will vary based on merchant size, growth and complexity. Nail Key Performance Indicators (KPIs): Revenue Retention: You will receive a target forecast goal for your book of business at the beginning of the quarter. Performance is based on revenue as a percentage to forecast at the end of the quarter. Logo Retention: Based on percentage of merchants retained in a quarter within the book of business that the MSS manages. Churn: contribute to ShipBob’s company growth through high merchant retention. Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. Additional duties and responsibilities as necessary. What You’ll Bring To The Table: Excellent written and verbal English communication skills, including the ability to express oneself with confidence. Minimum 3 years of experience in sales and merchant services in the SaaS environment managing international Customers. Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. Demonstrated ability to communicate effectively through oral, written, and in-person mediums. Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. PowerPoint and Excel skills. Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: India – Remote Role Description As a Software Development Engineer III at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team. You will work very closely with Product Owners and your Engineering Manager. This role reports to the Senior Manager, Software Development. What You’ll Do All responsibilities of Software Development Engineer I & II. Become a go-to expert in one area of the codebase; understands the broad architecture of the entire system. Provides technical advice and weighs in on technical decisions that impact other teams or the company at large. Research and propose new technologies. Scopes and stages work into well-defined milestones to avoid a monolithic deliverable. Regularly delivers software on time and is constantly working to make accurate estimates and deliver on those estimates. Known for drama-free launches. Owns the technical testing and performance plan for their projects. Takes initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues. Sets direction at the project/service level and consistently influences decision-making at the Pillar level. Identifies and proactively tackles technical debt before it grows into debt that requires significant up-front work to resolve. Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project. Sits on the Architectural Review Board, provides feedback on projects outside of their core area. Understands the tradeoffs between technical, analytical and product needs and leads to solutions that take all of these needs into account. Identifies and proposes strategies around technical problems affecting their team, communicates standards and gets buy-in on solutions. Additional duties and responsibilities as necessary. What You’ll Bring To The Table 6+ years of experience. Excellent problem-solving skills. Excellent programming skills. Excellent communication skills. Object oriented mindset. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. A hands-on coding approach to engineering mentorship. Ability to own medium sized features from design to implementation. Ability to own service level system design. Experience in the following: SQL JSON REST .NET C# ASP.NET MVC Javascript Relational DB Concepts Relational DB Design Automating infrastructure Automating build process Nice to have: A passion for QA and an understanding that testing is not someone else’s responsibility. A passion for DevOps and an appreciation for continuous integration/deployment. Ability to own cross service level system design. Experience with Microsoft Azure. Experience with service-oriented (SOA) architectures. Experience with Azure DevOps. Experience with Azure Functions. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location : Remote in India Role Description: As a Software Development Engineer II - Full Stack at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team. You will work very closely with Product Owners and your Engineering Manager. This role reports to Engineering Manager. What You’ll Do: Become a go-to expert in one area of the codebase; understands the broad architecture of the entire system. Provides technical advice and weighs in on technical decisions that impact other teams or the company at large. Research and propose new technologies. Scopes and stages work into well-defined milestones to avoid a monolithic deliverable. Regularly delivers software on-time and is constantly working to make accurate estimates and deliver on those estimates. Known for drama-free launches. Owns the technical testing and performance plan for their projects. Takes initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues. Sets direction at the project/service level and consistently influences decision-making at the Pillar level. Identifies and proactively tackles technical debt before it grows into debt that requires significant up-front work to resolve. Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project. Sits on the Architectural Review Board, provides feedback on projects outside of their core area. Understands the tradeoffs between technical, analytical and product needs and leads to solutions that take all of these needs into account. Identifies and proposes strategies around technical problems affecting their team, communicates standards and gets buy-in on solutions. Additional duties and responsibilities as necessary. What You’ll Bring To The Table: 3+ years of experience. Excellent problem-solving skills. Excellent programming skills. Excellent communication skills. Object oriented mindset. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. Ability to own small well scoped features and implementation. A hands-on coding approach to engineering mentorship. Ability to own medium sized features from design to implementation. A defensive coding mindset with knowledge of OWASP. Ability to own large features from design to implementation. Ability to own service level system design. Experience in the following: SQL JSON REST .NET C# ASP.NET MVC Javascript Relational DB Concepts Relational DB Design Agile software development methodologies Team building expertise Automating infrastructure Automating build process Nice to have: A passion for QA and an understanding that testing is not someone else’s responsibility. A passion for DevOps and an appreciation for continuous integration/deployment. Ability to own cross service level system design. Experience with Microsoft Azure Experience with event-driven (EDA) architectures Experience with service-oriented (SOA) architectures Experience with Vue.js Experience with Azure DevOps Experience with Azure Functions Experience with Azure Webjobs Experience with App Services Experience with Service Bus Experience with Storage Queues Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote – India, while this is a remote position, you must be based in the Delhi area with flexibility to work onsite at our home office as necessary. Role Description The Executive Assistant is responsible for supporting the Chief Financial Officer and Chief People Officer, both of whom are located in the US. This role demands a proactive and organized individual capable of handling a diverse range of responsibilities with a high sense of urgency and the ability to execute without limited direction. You will be tasked with managing and coordinating various projects within the India Operations team, including the organization of offsite events. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and the ability to work collaboratively across different departments. This role requires someone to work CST hours to align with executives working hours, this would be overnight IST hours. This role reports to the Manager of Administrative Services. What You’ll Do Helps executives with various business tasks that can't be handled by the executive. Handles contacts from important people from big companies, using judgment for each unique situation. Organize and manage onsite events in India, as well as assist the Admin Team with company-wide event planning and execution. Organizes and arranges for staff to attend meetings and conferences on their own. Reviews outgoing correspondence for executive approval and alerts writers to any conflicts or deviations from policies or the executive’s viewpoints. Ensures that requests for action or information are relayed to the appropriate staff member in the executive's absence. Interprets requests, helps implement actions, and decides whether executives should be notified of important or emergency matters. Prepares reports with conclusions and recommendations for solving operational and administrative problems. Coordinates the collection and preparation of operating reports, such as budget expenditures and statistical performance data. May compose and sign correspondence on behalf of executives. May serve as the executive’s representative at meetings, expressing the executive’s viewpoints. Demonstrates strategic, big-picture thinking with the ability to execute many details accurately. Plan and book executive travel arrangements as needed. Manage and process weekly expenses for company executives and offsite events. Performs other duties and responsibilities as necessary. What You’ll Bring To The Table Bachelor’s degree. 7+ years administrative experience supporting C-level executives. Excellent Microsoft Office, Excel, PowerPoint skills. Excellent communication, time management, analytical and problem-solving skills. Ability to maintain confidentiality when dealing with sensitive information. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote – India, while this is a remote position, you must be based in the Delhi area with flexibility to work onsite at our home office as necessary. Role Description The Sr. AA is responsible for supporting our Chief Technology Officer and SVP, Strategy, both of whom are located in the US. This role demands a proactive and organized individual capable of handling a diverse range of responsibilities with a high sense of urgency and the ability to execute without limited direction. You will be tasked with managing and coordinating various projects within the India Operations team, including the organization of offsite events. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and the ability to work collaboratively across different departments. This role requires someone to work CST hours to align with executives working hours, this would be overnight IST hours. This role reports to the Manager, Administrative Services. What You’ll Do Provide executive support by managing a range of administrative tasks, ensuring smooth office operations and addressing unique situations with discretion and judgment. Engage with high-ranking individuals from leading national and international firms, tailoring responses to handle each interaction uniquely and professionally. Coordinate and manage onsite events in India, while assisting the Admin Team with planning and executing company-wide events seamlessly. Review outgoing correspondence for executive approval, ensuring alignment with policies and executive viewpoints, and alerting writers to any conflicts. Interpret requests and implement necessary actions, deciding when to notify executives of urgent or important matters. Oversee venue coordination, manage bookings, and handle amendments efficiently to ensure successful events. Manage and process weekly expenses for company executives and offsite events, ensuring accuracy and timeliness. Plan and book executive travel arrangements, providing detailed itineraries and handling any changes as needed. Supervise the procurement and distribution of holiday and anniversary gifts, swag, and other merchandise, ensuring timely and appropriate delivery. Prepare detailed reports and provide actionable recommendations based on findings to support informed decision-making. Update and manage the company-wide calendar and communications, ensuring clear and timely dissemination of information. Develop and refine team processes, updating current trackers and implementing new strategies for enhanced efficiency. Demonstrate strategic, big-picture thinking while executing detailed tasks with precision and attention to detail. Undertake additional duties and responsibilities as necessary, contributing to the overall success of the team and organization. What You’ll Bring To The Table Must have Bachelor's degree. Proven experience as an Administrative Assistant or in a similar role of at least 1 year. Proficiency with Microsoft 365, Slack, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Proficiency with websites and platforms for supply ordering. Excellent written and verbal communication skills. Strong organizational and time management skills. Ability to handle multiple tasks and prioritize effectively. Attention to detail and strong problem-solving skills. Ability to work independently and as part of a team. Strategic, big-picture thinking with the ability to execute many details without mistakes. Ability to work in a fast-paced and dynamic environment. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote - India Role Description As a Software Development Engineer II - Full Stack at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team. You will work very closely with Product Owners and your Engineering Manager. This role reports to the Director, Software Development. What You’ll Do Become a go-to expert in one area of the codebase; understand the broad architecture of the entire system. Provides technical advice and weighs in on technical decisions that impact other teams or the company at large. Research and propose new technologies. Scopes and stages work into well-defined milestones to avoid a monolithic deliverable. Regularly delivers software on time and is constantly working to make accurate estimates and delivers on those estimates. Known for drama-free launches. Owns the technical testing and performance plan for their projects. Takes initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues. Sets direction at the project/service level and consistently influences decision-making at the Pillar level. Identifies and proactively tackles technical debt before it grows into debt that requires significant up-front work to resolve. Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project. Sits on the Architectural Review Board, provides feedback on projects outside of their core area. Understands the tradeoffs between technical, analytical and product needs and leads to solutions that take all of these needs into account. Identifies and proposes strategies around technical problems affecting their team, communicates standards and gets buy-in on solutions. Additional duties and responsibilities as necessary. What You’ll Bring To The Table 3+ years of experience. Excellent problem-solving skills. Excellent programming skills. Excellent communication skills. Object oriented mindset. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. Ability to own small well scoped features and implementation. A hands-on coding approach to engineering mentorship. Ability to own medium sized features from design to implementation. A defensive coding mindset with knowledge of OWASP. Ability to own large features from design to implementation. Ability to own service level system design. Experience in the following: SQL JSON REST .NET C# ASP.NET MVC Javascript Relational DB Concepts Relational DB Design Agile software development methodologies Team building expertise Automating infrastructure Automating build process Nice to have: A passion for QA and an understanding that testing is not someone else’s responsibility. A passion for DevOps and an appreciation for continuous integration/deployment. Ability to own cross service level system design. Experience with Microsoft Azure Experience with event-driven (EDA) architectures Experience with service-oriented (SOA) architectures Experience with Vue.js Experience with Azure DevOps Experience with Azure Functions Experience with Azure Webjobs Experience with App Services Experience with Service Bus Experience with Storage Queues Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location : Remote in India Role Description: As a Manager, Software Development at ShipBob, you will be primarily responsible for the delivery of production level software from your teams. You will work very closely with Product Owners, QA and the Director of Engineering. This role reports to the Director, Software Development. What You’ll Do: Reporting on team performance and project progress. Maintaining good relationships with internal and external stakeholders. Implementing and maintaining best practice engineering methodologies. Providing technical guidance to engineering teams and leadership. Supporting established organizational objectives by developing goals and strategies for teams and individuals. Dismissing and hiring engineers. Additional duties and responsibilities as necessary. What You’ll Bring To The Table: 9+ years of experience. 3+ years of people management involving performance management. 3+ years of project management experience involving single or multiple stakeholders. 3+ years of service ownership experience. Preferred to have managed Tier-1 services. Excellent problem-solving skills. Excellent programming skills. Excellent communication skills. Object oriented mindset. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. Ability to own small well scoped features and implementation. A hands on coding approach to engineering mentorship. Ability to own medium sized features from design to implementation. A defensive coding mindset with knowledge of OWASP. Ability to own large features from design to implementation. Ability to own service level system design. A passion for QA and an understanding that testing is not someone else’s responsibility. A passion for DevOps and an appreciation for continuous integration/deployment. Ability to own cross service level system design. Experience in the following: SQL JSON REST .Net C# ASP.NET MVC javascript Relational DB Concepts Relational DB Design Agile Team Building Experience automating infrastructure Experience automating build process Microsoft Azure event-driven (EDA) architectures service-oriented (SOA) architectures Nice to have: Experience with Vue.js Experience with Azure DevOps Experience with Azure Functions Experience with Azure Webjobs Experience with App Services Experience with Service Bus Experience with Storage Queues Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description We are looking for a Supply Chain Data Analyst to join the Supply Chain Operations team and help drive continuous improvement through data. In this role, you’ll support broader team initiatives around operational efficiency, visibility, and fulfillment experience. You’ll write efficient SQL queries, build reporting to support business needs, and create clear, actionable reporting solutions using tools like Power BI. You’ll also partner with stakeholders to implement sustainable, data-inspired fixes. In addition, you’ll own and resolve inventory related data issues to reduce manual work at fulfillment centers. This role reports to Manager, Supply Chain Analytics. What You’ll Do Write efficient SQL queries and build scalable reporting to support business decisions. Develop clear, actionable dashboard using tools like Power BI to improve operational visibility. Investigate inventory related data issues through a ticketing queue and partner with stakeholders to implement sustainable fixes to create a positive merchant experience. Conduct root cause analysis on operational data to identify issues or uncover new opportunities for reporting and process improvement. Monitor KPIs to evaluate whether operational interventions are working as intended. Utilize tools such as Microsoft Azure to create and update python notebooks that address data gaps in reporting. Communicate findings from complex analyses clearly and effectively to non-technical audiences. Supported broader team initiatives focused on process optimization, source of truth reporting, and reducing manual work in fulfillment centers. Collaborate with cross functional stakeholders to identify data gaps and drive continuous improvement. Become an expert in available data and serve as a resource for other teams within the company. Perform ad hoc analyses to support stakeholders and evolving business needs. What You’ll Bring To The Table 3+ years of professional experience in data analytics. Excellent research skills and problem solving are required. Solid communication skills with the ability to collaborate with different stakeholders. Expert knowledge of SQL and Power BI. Proficient in Excel. Familiarity with Python is preferred. Supply chain experience and e-commerce data experience are a plus. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote - India Role Description: As a Software Development Engineer II - Full Stack at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team. You will work very closely with Product Owners and your Engineering Manager. This role reports to the Director, Software Development. What You’ll Do: Become a go-to expert in one area of the codebase; understand the broad architecture of the entire system. Provides technical advice and weighs in on technical decisions that impact other teams or the company at large. Research and propose new technologies. Scopes and stages work into well-defined milestones to avoid a monolithic deliverable. Regularly delivers software on time and is constantly working to make accurate estimates and delivers on those estimates. Known for drama-free launches. Owns the technical testing and performance plan for their projects. Takes initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues. Sets direction at the project/service level and consistently influences decision-making at the Pillar level. Identifies and proactively tackles technical debt before it grows into debt that requires significant up-front work to resolve. Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project. Sits on the Architectural Review Board, provides feedback on projects outside of their core area. Understands the tradeoffs between technical, analytical and product needs and leads to solutions that take all of these needs into account. Identifies and proposes strategies around technical problems affecting their team, communicates standards and gets buy-in on solutions. Additional duties and responsibilities as necessary. What You’ll Bring To The Table: 3+ years of experience. Excellent problem-solving skills. Excellent programming skills. Excellent communication skills. Object oriented mindset. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. Ability to own small well scoped features and implementation. A hands-on coding approach to engineering mentorship. Ability to own medium sized features from design to implementation. A defensive coding mindset with knowledge of OWASP. Ability to own large features from design to implementation. Ability to own service level system design. Experience in the following: SQL JSON REST .NET C# ASP.NET MVC Javascript Relational DB Concepts Relational DB Design Agile software development methodologies Team building expertise Automating infrastructure Automating build process Nice to have: A passion for QA and an understanding that testing is not someone else’s responsibility. A passion for DevOps and an appreciation for continuous integration/deployment. Ability to own cross service level system design. Experience with Microsoft Azure Experience with event-driven (EDA) architectures Experience with service-oriented (SOA) architectures Experience with Vue.js Experience with Azure DevOps Experience with Azure Functions Experience with Azure Webjobs Experience with App Services Experience with Service Bus Experience with Storage Queues Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote - India Role Description: As a Data Engineer II at ShipBob, you will support the design and development of data infrastructure and pipelines to enable analytics, reporting, and operational data needs. You’ll work closely with senior engineers and cross-functional teams to build reliable and efficient data workflows. This role is ideal for someone with a solid foundation in SQL and data engineering concepts, looking to deepen their expertise in a cloud-first. This role reports to Manager, Software Development. What You’ll Do: Support the development and maintenance of data pipelines. Write and optimize SQL queries for data transformation, analysis, and reporting. Assist with performance tuning and basic database administration tasks. Collaborate on the creation of Power BI visualizations and reports. Contribute to database and data warehouse modeling under guidance. Work on defined tasks and actively seek clarification when needed. Communicate status, blockers, and progress effectively within the team. Demonstrate curiosity, energy, and a willingness to learn and grow. Live by ShipBob’s core values and actively contribute to a positive team culture. Accept and incorporate feedback to improve performance. Other duties/responsibilities as assigned. What You’ll Bring To The Table: 3+ years of experience in data engineering or a related field. Strong SQL skills and a solid understanding of data querying and manipulation. Experience with performance tuning and optimization. Exposure to data modeling concepts and warehouse structures. Familiarity with Azure SQL and data pipeline tools (e.g., Azure Data Factory). Basic scripting experience (e.g., PowerShell or Python). Clear and effective communication skills. Eagerness to work in a fast-paced, collaborative environment. Nice To Have: Experience with Power BI report development. Familiarity with version control practices. Exposure to Agile methodologies and working in sprints. Awareness of tools like Azure Synapse, Cosmos DB, or Spark. Understanding data security best practices. Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location : Remote in India Shift Hours: 7:30 PM - 4:30 AM IST Role Description The Merchant Success Specialist (MSS) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSS will manage a portfolio of Shipbob's medium size merchants. This role reports to Senior Manager, Merchant Success. This role will build and manage solid partnerships by working in concert with our merchants to do the following: Be a strategic partner with the merchant. Enable merchant to achieve success by helping them grow their business. Serve as an escalation point for Merchants. Work with Merchants and cross-collaboratively with the ShipBob team to deliver against success criteria. Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact. Own the outcomes of partnership with Merchant, including risk management and demonstrating positive value against success criteria. What You’ll Do Understand merchant needs and goals. Continually re-evaluate success criteria, needs, and goals of merchants. Facilitate merchant growth and success. Develop a dynamic action plan including deliverables by ShipBob and recommendations for merchants to drive success. Drive merchant use of key ShipBob features. Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings. Actively monitor merchant health and take quick and action to course correct. Manage a book of approximately 40 merchants or work in tandem with a Merchant Success Manager on a team. Size of books will vary based on merchant size, growth and complexity. Nail Key Performance Indicators (KPIs): Revenue Retention: You will receive a target forecast goal for your book of business at the beginning of the quarter. Performance is based on revenue as a percentage to forecast at the end of the quarter. Logo Retention: Based on percentage of merchants retained in a quarter within the book of business that the MSS manages. Churn: contribute to ShipBob’s company growth through high merchant retention. Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. Additional duties and responsibilities as necessary. What You’ll Bring To The Table Excellent written and verbal English communication skills, including the ability to express oneself with confidence. Minimum 3 years of experience in sales and merchant services in the SaaS environment managing international Customers. Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. Demonstrated ability to communicate effectively through oral, written, and in-person mediums. Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. PowerPoint and Excel skills. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description We are looking for an energetic associate to help us continue to support our Control Tower (CT) team. Our fulfillment centers process thousands of orders a day for thousands of small to medium sized ecommerce merchants. During their day to day operations, they encounter challenges and need assistance on an immediate basis. This role reports to Shift Manager. You will support the CT Support Analysts/ Vertical Leads with standard work listed below and outlined by clear SOPs in multiple areas and projects delegated by your direct manager. You will have the opportunity to learn about different areas of our operations, verticals and develop professional skills. What You’ll Do Processing/ tracking of control tower support tickets, escalating tickets as needed to ensure timely follow-ups, quality and accurate resolutions. Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications including Slack for direct and urgent messaging and Jira ticketing system for non-urgent communication. Follow-up with our fulfillment centers to ensure outbound packages/ Inbound statuses, B2B statuses are within SLA. Follow up and complete supply chain operations tickets daily as laid out in the SCO ticket SOP. This helps support questions from our merchant-facing teams. Helping our merchants by solving issues where orders are delayed and purchasing shipping labels/correcting label generation. Additional duties and responsibilities as necessary. What You’ll Bring To The Table 1-3 years’ experience working in a similar role. Excellent communication, verbal and written. Solid attention to detail. Fun to work with. Share your personal interests with the rest of the team. Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online. Proactive work-ethic, and positive attitude. Flexible hours, with an ideal shift from 2-11 PM CST. Willingness to learn something new every day. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description The Manager, Success Operations will be part of ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. They will be responsible for the success and growth of ShipBob’s retail B2B program. This role will manage and develop a team of Success Operations Associates, Success Operations Specialists tasked with fulfillment of retailer purchase orders and completion of all associated tasks, in accordance to the guidelines of a retailer. The Manager, Success Operations and the team will influence merchant retention and expansion programs across our growing base of customers. The ideal candidate will have a successful track record in full lifecycle success management, with an emphasis on steering engagement, adoption, and advocacy. They will perform live-call coaching, handle escalations, drive team member growth and development, and champion the customer experience. The role expectations include building and managing strong partnerships with merchants through white-glove support and also ensure performance standards are met and exceeded. The role also requires you to work in collaboration with Product, Operations, Implementation, Supply Chain Innovation and the Merchant Success teams. This role reports to Director, Fulfillment Operations. What You’ll Do Directly manage a team of Success Operations Associates and be responsible for driving merchant growth, retention, and satisfaction in the B2B business. Coach the team to create exceptional experiences that drive value and ROI for ShipBob’s customers. Set clear goals and expectations and dedicate yourself to helping the SOAs hit them. Hold regular 1:1’s to develop strategies to ensure successful OTIF achievement. Personally manage escalations for your direct reports and coach SOAs. Collaborate with Supply Chain Innovation and Merchant Success teams on retailer chargeback-related escalations. Develop a deep understanding of ShipBob’s products, our industry and how our solutions deliver value and ROI for customers. Build strong relationships with Merchant Experience teams, Product and Operations to ensure a positive business impact. Additional duties and responsibilities as necessary. Identifying daily task requirements to make the process more efficient and provide required tools. What You’ll Bring To The Table A minimum of 6+ years of experience in operations/ customer success roles with at least 3 years in to People Management. Experience in logistics, account management or customer success roles is a plus. Knowledge and understanding of communication best practices, tools, and techniques for a wide variety of purposes and audiences. Familiarity with inventory and order management and shipping processes is a plus. Excellent and effective communication and negotiation skills, with the ability to communicate effectively with senior management and other departments. Ability to effectively organize and manage multiple team/company initiatives and encourage coworkers to do the same. Proficient with Microsoft Office 365, Google Suite. Knowledge of SalesForce, Tableau, Microsoft PowerBI and Microsoft SSMS is a plus. Solid understanding of business goals and standards for customer service. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Shift: US CST hours Role Description: The Senior Salesforce Administrator will be a key member of our Revenue Operations team and will configure technical solutions for ShipBob's internal stakeholders. This role will be required to configure the solution on the Salesforce Platform as well as assist with scoping and documentation related activities. This role reports to the Manager, Salesforce. What You’ll Do: Resolve daily requests and tickets that pertain to Salesforce. Participate in technical design sessions and help develop solutions that align with our business goals. Translate business requirements into solutions that best leverage the Salesforce platform and products. Leverage declarative Salesforce tools to build solutions that build toward our business needs. Create tests for and document the implementation of business solutions. Additional duties and responsibilities as necessary. What You’ll Bring To The Table: 4+ years of experience administering a 500+ seat Salesforce instance. Knowledge of and experience with declarative platform tools (Process Builder, Lightning Flow, etc.) as well as related best practices. Demonstrated knowledge of Salesforce best practices as well as knowing when to use declarative versus code solutions to achieve goals. Working knowledge of Agile methodologies and excellent communication abilities. Salesforce Administrator Certifications. Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description As a Software Development Engineer II - Full Stack at ShipBob, you will be primarily responsible for the development of production level software in coordination with your team. You will work very closely with Product Owners and your Engineering Manager. This role reports to the Senior Manager, Software Development. What You’ll Do Become a go-to expert in one area of the codebase; understand the broad architecture of the entire system. Provides technical advice and weighs in on technical decisions that impact other teams or the company at large. Research and propose new technologies. Scopes and stages work into well-defined milestones to avoid a monolithic deliverable. Regularly delivers software on time and is constantly working to make accurate estimates and delivers on those estimates. Known for drama-free launches. Owns the technical testing and performance plan for their projects. Takes initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues. Sets direction at the project/service level and consistently influences decision-making at the Pillar level. Identifies and proactively tackles technical debt before it grows into debt that requires significant up-front work to resolve. Makes others better through code reviews, thorough documentation, technical guidance, and mentoring or serving as a Tech Lead on a project. Sits on the Architectural Review Board, provides feedback on projects outside of their core area. Understands the tradeoffs between technical, analytical and product needs and leads to solutions that take all of these needs into account. Identifies and proposes strategies around technical problems affecting their team, communicates standards and gets buy-in on solutions. Additional duties and responsibilities as necessary. What You’ll Bring To The Table 3+ years of experience. Excellent problem-solving skills. Excellent programming skills. Excellent communication skills. Object oriented mindset. Ability to work quickly and collaboratively in a fast-paced, entrepreneurial environment. Ability to own small well scoped features and implementation. A hands-on coding approach to engineering mentorship. Ability to own medium sized features from design to implementation. A defensive coding mindset with knowledge of OWASP. Ability to own large features from design to implementation. Ability to own service level system design. Experience in the following: SQL JSON REST .NET C# ASP.NET MVC Javascript Relational DB Concepts Relational DB Design Agile software development methodologies Team building expertise Automating infrastructure Automating build process Nice to have: A passion for QA and an understanding that testing is not someone else’s responsibility. A passion for DevOps and an appreciation for continuous integration/deployment. Ability to own cross service level system design. Experience with Microsoft Azure Experience with event-driven (EDA) architectures Experience with service-oriented (SOA) architectures Experience with Vue.js Experience with Azure DevOps Experience with Azure Functions Experience with Azure Webjobs Experience with App Services Experience with Service Bus Experience with Storage Queues Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote - India Timing: This role follows a US shift schedule, from 6/7 PM IST onwards. Role Description The Technical Support Engineer III will serve as an Atlassian Administrator who has advanced proficiency in Jira Service Management, providing support for our cloud application suite. This position is responsible for supporting, maintaining, and extending our Atlassian suite. Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization. This role reports to Manager, Atlassian Systems. What You’ll Do Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions. Providing end user support for Atlassian products. Create JSM projects, queries, reports and dashboards. Develop JSM workflows, screen schemes, permission schemes and notification schemes. Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization. Develop forms for customer portals in JSM. Install, configure plugins, and deploy to extend JSM capabilities. Build dashboards from add-ons, configure custom fields, support JSM configurations. Configuring, managing, development and testing sandboxes. Additional duties and responsibilities as necessary. What You’ll Bring To The Table Bachelor's degree in computer science or a related field. Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills. Minimum 5 yrs of work experience as Jira Administrator. Possess excellent diagnostic and troubleshooting skills. A passion for providing legendary customer service to Business customers, using Atlassian Cloud products. We’re looking for individuals who can self-organize, adapt quickly, curious, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach. Basic understanding of Java code, familiarity with databases and SQL competence. Preferred to have Scriptrunner experience. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote (India) – Candidates must be based in Delhi NCR Role Description: As a Merchant Care Specialist at ShipBob, you will play a crucial role in enhancing the merchant experience by providing resolution-oriented support across chat, email, and phone as needed, ensuring flexibility across all communication channels in a 24/7 support environment. You’ll build and maintain solid merchant relationships, ensure timely and empathetic follow-ups, and collaborate cross-functionally to resolve issues swiftly. You must be available to work a flexible schedule, including rotational shifts covering mornings, nights, weekends, and holidays, based on business needs. Your day-to-day will include managing case and task workflows, researching merchant concerns, leveraging SOPs and tools for high-quality outcomes, and creatively solving challenges - even those outside standard procedures - to deliver a best-in-class merchant experience. This role reports to the Team Lead, Merchant Care. What You’ll Do: Provide support to merchants via chat, email, and phone as needed, ensuring flexibility across communication channels. Utilize all available SOPs, tools, and resources to ensure an exceptional merchant experience on every interaction, across all support channels. Manage different workflows, including case/task management and outbound callbacks or follow-ups. Creatively solve merchant issues, even those outside standard SOPs, while ensuring a successful merchant outcome. Triage and escalate urgent issues quickly and appropriately. Maintain consistency with follow-ups to ensure timely and complete resolution of merchant concerns. Communicate effectively with merchants and internal stakeholders, with clarity and empathy. Manage multiple applications and resources, including contact management systems and knowledge bases. Identify and share merchant feedback and trends (VOC) to help improve the overall experience. Adhere to quality processes while ensuring high levels of service. Additional responsibilities and initiatives as necessary to support the team and merchant needs. What You’ll Bring To The Table: 3–5 years of overall experience, with at least 1 year in a merchant or customer support role. Excellent written and verbal English communication skills, with the ability to express yourself with confidence and empathy. Strategic thinking and creative problem-solving to resolve time-sensitive challenges. Demonstrated ability to manage priorities in a high-pressure, fast-paced environment. A highly motivated self-starter mindset with a desire to learn, grow, and contribute to team success. Ability to collaborate in a team-oriented culture and contribute to continuous improvement efforts. Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description We are seeking a Merchant Support Technical/Integration Support to provide our merchants with the guidance and education needed to become successful with our custom-built ecommerce fulfillment software. You will be responsible for understanding how our software and integrations work to be able to deliver that same knowledge to our merchants in more layperson’s terms. You will work closely with our Merchant Experience and Product/Engineering teams. This role reports to Team Lead, Merchant Support Tech/Integration. What You’ll Do Ensure merchant satisfaction with technical support experience. Assist our Merchant Success team with merchant’s quarterly business reviews. Work closely with our product/tech teams to resolve potential issues. Redirecting non-tech support inquiries to appropriate personnel. Ensure adherence to our Company’s target service level agreements. Guide customers through product upgrades and installations and provide product overviews. Serve as the first point of contact for customers seeking technical assistance over. phone, email, chat, and other communication mediums. Utilize all available SOPs, tools/ software and resources to ensure an exceptional merchant experience on every interaction. Maintain in-depth knowledge of our software and our product updates. Develop and maintain solid relationships with the product/tech team to resolve potential technical issues. Regular follow-up on all the cases to ensure complete and timely resolution. Must be very effective in providing customer service by providing resolution to their complicated queries and issues. Manage multiple applications and resources including contact management systems and knowledge bases. Communicate quickly and effectively to internal and external stakeholders. Provide feedback and business insights to leadership and program teams regarding processes and trends impacting the merchant experience. Must efficiently set goals and work on to avoid any escalations and maintain the relevancy and quality while providing service to the merchants. Facilitates real-time discussions with necessary stakeholders. Additional duties and responsibilities as necessary. What You’ll Bring To The Table At least 3 years of merchant/customer support experience and experience working in a technical support environment. BCA (Bachelor of Computer Application), Engineering or related field. MCA (Master of Computer Application), will be an added advantage. Excellent communication skills. Fluent in the English language (Versant Level 5). Ability to solve problems independently while collaborating with other team members. Sound aptitude and interest of the software, with the ability to learn new concepts quickly and independently. Strategic problem solving: use of SOPs/ software and all available tools and resources to inform and support critical decisions and creative solutions on behalf of our merchants. Ability to prioritize and troubleshoot problems and find speedy resolutions in high-pressure, time sensitive situations. A highly motivated self-starter with an eagerness to learn and grow. Excellent written and verbal communication skills, including the ability to express yourself with confidence. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.