306 Servicenow Jobs

About The Role Do ?¢?¢ Ensure the Incident resolution within the Response and Resolution SLAs ?¢?¢ Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents ?¢?¢ Track the Backlog, pending, re-opened incidents and work for their closure asap. ?¢?¢ Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation ?¢?¢ Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time KEY SKILLS AND COMPETENCIES ?¢?¢ Shall have Knowledge of the ITSM Tool; ...

The Expertise We re Looking For 3 Years of development experience in the ServiceNow Proficiency in JavaScript and Web services Scripting, UI customization and workflow development in ServiceNow Strong oral and written communication skills The Skills that are Key to this role Technical / Behavioral - Experience in Xanadu version onwards is preferred Proficiency in JavaScript, Angular, Python, REST and Scripting in ServiceNow Knowledge of AWS and Azure services UI customization and workflow development in ServiceNow Strong oral and written communication skills Good Soft Skills for customer empathy. Technical aptitude and ability to continually evolve systems support skills. Strong interpersona...

Technical / Behavioral Proficiency in JavaScript and Scripting in ServiceNow UI customization and workflow development in ServiceNow Strong oral and written communication skills Good Soft Skills for customer empathy. Technical aptitude and ability to continually evolve systems support skills. Strong interpersonal skills, ability to maintain good working relationships with India and onsite partner teams. The Skills that are Good to Have for this role - Strong oral and written communication skills Good Soft Skills for customer empathy. CAD certification.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client?¢??s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA?¢??s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client?¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment?¢??s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe P...

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featu...

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featu...

About The Role Do RESPONSIBILITIES ?¢?¢ Populating the CMDB ?¢?¢ Ensuring the pre-defined activities are aligned with the Change Management process ?¢?¢ Ensuring the CMS provides accurate and up to date information. ?¢?¢ Ensuring regular snapshots and Configuration Baselines are taken and protected ?¢?¢ Triggering an auditing process on the CMDB ?¢?¢ Implementing a Communications plan upon changes in the CMDB, using the RACI model. ?¢?¢ Ensuring backups are taken as appropriate ?¢?¢ Considering the usage of a Definitive Media Library as appropriate. ?¢?¢ Making recommendations for Service Improvement Plans ?¢?¢ Ensuring the Service Asset and Configuration process is performed as designed. ?¢...

About The Role Do About The Role ?¢?¢ As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment ?¢?¢ Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. ?¢?¢ Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers ?¢?¢ Lead the ITIL Process resources to achi...

About The Role SR Primary Skill Problem Manager SR Role Problem Manager SR Location Chennai-WFO 24/7 Rotaional Key responsibilities Track and communicate progress of problem(s) to relevant parties. Review progress/results with client and/or (senior) management. Maintain Known Error database. Problem management reporting and metrics Drive the process the adherence during any Incident Handling Participate in the Incidents to ensure that all parties contribute to the resolution. Coordinate between multiple support teams and with vendors to delivery incident resolution. Validate the Incident Report for the appropriate update and ensure that the RCA is delivered as required. Inform the respective...

Full Stack - Snow Dev with Siesmic/UI Builder with React SNU Platform Developer: Must have :6 - 8 years of software engineeringexperienceon Service Now Platform extensively onUI/portal development and back-end configuration ( REST API Integrations, Flow designer, Scripting Configs , ATFs etc. ) Experience with modern UIframeworkslikeAngularJS,React ** Passion for JavaScript and the Web asa platform, reusability, and componentisation Good analytical, design, communication skills & team player Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances) Experience with data structures,algorithms, object-oriented design...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client?¢??s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA?¢??s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client?¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment?¢??s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe P...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client?¢??s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA?¢??s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client?¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment?¢??s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe P...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client?¢??s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA?¢??s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client?¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment?¢??s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe P...

About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutionin...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client?¢??s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA?¢??s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client?¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment?¢??s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe P...

About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutionin...

About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the company??s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the sy...

Hi, We are hiring for the Leading ITES Company for Specialist - Order to Cash (OTC) Role . Please go through the JD and Apply. We shall call back the relevant profiles. Key Skills: Minimum 8 years of experience in Order to Cash End to end process knowledge Hands on experience in SAP or ServiceNow. Knowledge Income Recording & Reconciliations and Refunds. Graduates in finance & accounts stream - B.Com, M.Com or similar Roles and Responsibilities: # Income Recording & Recognition: Upon receipt of income details ensure these are recorded within SLA (Online & Offline with all modes of payment from customer) Coordinating with client for missing data Coordinating with client for approvals Share in...

About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutionin...

Responsibilities: Develop and maintain scripts for automation and process improvement within ServiceNow Integrate various systems and applications with ServiceNow to ensure seamless operations Manage and maintain the Configuration Management Database (CMDB) in ServiceNow Lead application development projects within ServiceNow from conception to deployment Implement and support IT Service Management (ITSM) processes using ServiceNow Develop and maintain Service Portal solutions within ServiceNow Required Skills: Strong experience in ServiceNow scripting and development Expertise in system and application integration with ServiceNow In-depth knowledge of CMDB management within ServiceNow Prove...

WIPRO is looking for Service now SMU (Developer/ Architect) of various levels. Experience : 8-15 Years. Location: WIPRO office across pan India Skill: ServiceNow CSDM, CMDB, and Foundation Data constructs, Design and implement CSDM-compliant data models, modules such as ITSM, ITOM, APM, and SAM, Discovery, Integration Hub, MID Servers, and 3rd-party integrations.

The IT Command Center Analyst serves as the nerve center of enterprise operations, responsible for real-time monitoring, incident triage, and coordination across technical and business teams. This role ensures operational continuity, rapid issue resolution, and proactive risk mitigation across critical systems and services. Primary Responsibilities: Incident Management & Triage Monitor system alerts and performance metrics across infrastructure, applications, and contact center platforms Triage incoming issues using structured severity and priority frameworks Coordinate resolution efforts across IT, automation, software, and business teams Observability Track queue performance, call volumes,...

We are seeking a talented individual to join our GIS team at MMC Corporate This role will be based in Gurgaon/ Noida. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Principal Engineer - Application Management What can you expect? Being a part of a global teamof professionals Interact and work closely with Business Systems & ITS Leadership to share best practices, coordinate efforts, build strategic plans/budgets, and continuously improve. Contribute to customer growth and satisfaction by delivering quality solutions for both internal and external products Analyzes, documents and implements solutions aligned with Companys long-term goa...

We are looking for a skilled ServiceNow Developer with hands-on experience in Strategic Portfolio Management (SPM)/ITBM to join our team. The ideal candidate will have deep knowledge of the ServiceNow platform, specifically modules like Project Portfolio Management (PPM), Demand, Ideas, Resource Management, and Agile Development. This role will be instrumental in implementing, customizing, and enhancing the SPM suite to meet business needs, streamline portfolio governance, and support strategic decision-making. ________________________________________ Key Responsibilities: • Design, configure, and implement ServiceNow SPM modules, including: • Idea, Demand, Project, Program, and Portfolio Ma...

Job Title-C&M CTO Advisory & Network Transformation Exec – S&C Global Network Management Level : Manager / Sr. Manager (Level 7/6) Location : Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills : Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills : : TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary: As a Telecom Networ...