Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving technical issues related to cloud environments. - Document processes and configurations to ensure knowledge sharing and continuity. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of cloud infrastructure and deployment strategies. - Experience with automation tools and scripting languages. - Familiarity with configuration management tools. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow IT Service Management. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education

Requisition ID: 94291 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination, and troubleshooting skills, who is excited to work in a dual role. You will provide first-line AV client support and will be the initial contact for telephone, email, and direct requests from customers and field technicians. You will assist with VC booking and scheduling services, assist in conference setup, and perform troubleshooting. The ideal candidate will have a track record of running successful events and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business. Participate in regular weekly meetings to discuss upcoming events and their requirements Follow all client-required policies, standards, or safety guidelines Communicate any foreseeable problems to the Event Service Operations Program Manager at the earliest opportunity Diagnose infrastructure problems impacting one or many internal platform activities Conduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completion Utilize client-provided tools and systems to complete team tasks Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events Oversee planning and execution of events from large events to small user groups Carry out pre-event checks, ensuring all show elements are working correctly Provide technical audio-visual, video conferencing, and live-streaming support for events Use chat, voice, and video communication systems to coordinate event logistics Skills HS Diploma or GED 2+ years of relevant working experience in AV/VC event coordination Bachelor's degree from an accredited institution Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device Strong verbal and written communication skills Proficiency with computers and help desk tools, along with strong typing skills Demonstrated success in event coordination and project coordination Time management and ability to work under pressure with a high sense of urgency Demonstrate positive and professional behavior towards clients and colleagues Passionate about the job and tasks at hand and be self-motivated and energetic IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems Excellent understanding of signal flow in both audio and video installations A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results Skilled negotiator with proven experience finding creative ways to do more with less Experience working in a fast-paced and highly cross-functional organization Proficiency with any helpdesk support ticket management software Proficiency in Google Apps (Docs, Sheets, Slides, and Cal) Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This role is for HR Generalist Letters Team managing correspondence/letters for India, APAC (Singapore, Hong Kong, Japan, Philippines, Australia), United Kingdom and United States. This is a high-volume area and letters need to be submitted to employees, Government bodies, Immigration departments without delay. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to these advanced tools like Workday, ServiceNow, Adobe Experience Manager (AEM) and DocuSign . Your key responsibilities Provide a maximum of 5 bullet points detailing key accountabilities, managerial/leadership responsibilities, day to day activities and systems that will be used Creating HR letters and ensuring that practices are compliant with statutory requirements and guidelines Should have the right attitude towards customer handling Good understanding of HR policies & procedures Work to established standards on SLA & accuracy standards to ensure completion of transactions, escalation to appropriate teams as necessary and follow-ups to close pending issues Letters & Queries handled should meet 100% quality Working closely with key Global Stakeholders Ability to prioritize and multi-task Your skills and experience Provide a maximum of 5 bullet points detailing relevant, essential qualifications/skills/experience/qualities Excellent verbal, written communication skills and rapport building skills Professionalism and strong work ethic Organized, meticulous & detail oriented Customer Service &Teamwork Skills Previous experience working as HR Generalist Experience in AEM, Oracle People, ServiceNow, Workday is an added advantage

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service – Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our TPRaaS team . It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls / client interactions by providing delivery updates. Perform Quality Checks on work products before delivering it to the end clients. Follow policies and procedures that support the successful implementation of TPRM operating models. Facilitate process walkthrough discussions to document end-to-end business processes and functional requirements. Assess the application of legal and regulatory requirements to clients TPRM practices. Lead/Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Assist in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects. Build and nurture positive working relationships with clients to achieve exceptional client service. Contribute to Identifying opportunities to improve engagement profitability. Assist leadership in driving business development initiatives and account management. Participate in building strong internal relationships within GMS Services and with other services across the organization. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have 4 to 8 years of demonstrated experience with Risk Management across the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting) and an understanding of the associated organizational infrastructure (e.g., relevant internal controls, business processes, governance structures). Strong understanding of the TPRM framework, Risk Management, Information Security practices. Demonstrate a good understanding of the Contract Risk Review management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc.). Demonstrated knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc. Good knowledge of privacy regulations such as GDPR, CCPA, etc. Good knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc. Good knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good knowledge of OS (Windows / Linux) security, Database security, IT infrastructure (switches, routers, firewalls, IDS, IPS, etc.), Security architecture design, and review. Good familiarity with OWASP, and Secure SDLC standards/frameworks, anti-virus solutions (e.g., Symantec, McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster recovery, and business continuity management, cryptography. Good to have prior Big-4 experience. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Project Management skills. Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. Actively tracks and communicates engagement performance and planning to EY engagement management, ensuring project milestones remain on track and are completed timely. Actively mentors and trains team members on Third-Party Risk Management processes, governance, and frameworks. Works cross-functionally with team members to support and drive a collaborative team environment. Creates and design effective presentations as a means for communicating project and deliverable progress to clients. Performs sophisticated data analyses to understand client s business and identify risk Executes advanced services and supervise staff in delivering essential services. Understands client s business environment and basic risk management approaches Actively participates in decision making with engagement management and seek to understand the broader impact of current decisions. Actively contributes to improving operational efficiency on projects & internal initiatives. What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

ServiceNow Developer Technical Lead Full-time Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it.” Job Description Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Job Title: ServiceNow SecOps Developer Location: Bangalore, Gurugram, or Mumbai (Hybrid) About the Role We are seeking a skilled and proactive ServiceNow Developer to join our Security Operations (SecOps) team. In this role, you will be responsible for the management, optimization, and customization of our ServiceNow Security Incident Response (SIR) platform. Your work will be critical in enhancing our security posture by improving application efficiency, integrating key security tools, and ensuring our platform can scale to meet future demands. What You'll Do Platform Management Optimization: Take ownership of the ServiceNow SIR application, including managing day-to-day operations, troubleshooting issues, and leading efforts to significantly improve its performance and efficiency. Customization Development: Design and implement new features and customizations based on analyst requests, including creating new categories, fields, and inbound email rules. Architectural Improvement: Re-architect and simplify the current table structure within ServiceNow SIR to enhance performance and scalability, moving from a monolithic design to a more efficient, sub-table-based structure. API Integration: Integrate ServiceNow with third-party security tools, such as Crowdstrike, using APIs to ensure seamless data flow and that actions in ServiceNow are reflected in connected systems. Process Simplification: Review, consolidate, and simplify existing Business Rules and UI Policies to remove redundancy and improve the overall maintainability of the platform. Configuration Management: Manage and update alert tables for both pre-production and production environments across various alert types. What You'll Bring Required Qualifications: 3+ years of hands-on development experience within the ServiceNow platform. Mandatory, in-depth experience with the ServiceNow Security Incident Response (SIR) module. Proven ability to manage, troubleshoot, and customize a complex ServiceNow application. Strong technical skills in ServiceNow development, including Business Rules, UI Policies, and table/schema design. Experience integrating third-party systems with ServiceNow via APIs. Preferred Qualifications: 1-4 years of professional experience in IT Security, Security Operations (SecOps), or a technical helpdesk role. A university degree in a relevant field. Industry certifications such as CISSP, CISM, C|EH, GIAC, or CCNA. Familiarity with endpoint security concepts (e.g., Crowdstrike) and Web Application Firewalls (WAF). Experience with event monitoring and security reporting tools. Who You Are You are an excellent communicator, capable of explaining technical concepts to non-technical stakeholders. You possess strong analytical and problem-solving skills, with a knack for untangling complex issues. You are detail-oriented and action-oriented, with a willingness to take initiative and see tasks through to completion. You operate with the highest level of integrity and ethical standards. You are confident in your expertise and able to respectfully challenge the status quo to drive improvement. Qualifications NA Additional Information NA

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

JOB DESCRIPTION About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. ServiceNow BCM and IRM developer Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. QUALIFICATIONS ServiceNow BCM and IRM developer

Sapiens is on the lookout for a System Administrator to become a key player in our Bangalore team. If you're a seasoned System Administrator and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What You’ll Do Working in the IT systems team you will be responsible for the support and maintenance of the Sapiens global IT infrastructure. Provide a high level of customer service. Ensure that tasks assigned to you in the ServiceNow and SCSM platform are completed within the agreed OLA and SLA’s. Proactively deal with tickets in the ServiceNow and SCSM platform. Implement new projects. What To Have For This Position Must have Skills: - Operating Systems Windows: Deploy, configure, implement, and administer a Window Server 2008 to Server 2019 environment. Experience of the following technologies: Active Directory (AD DS and Azure AD), DNS, DHCP, AD CS, WSUS, IIS, File and print server setup and administration, Microsoft System Centre Suite, PowerShell, Group Policy administration, Windows Server HA options such as clustering. RDS and WVD. Virtualisation Technologies: VMware vSphere ESXi and Hyper-V Cloud Technology: Microsoft Azure knowledge/experience to at least the Azure Fundamentals level covered in the AZ–900 certification. Management platforms: VMware vCentre, SCVMM management tools. SCCM, SCOM Storage: SAN, VSAN and standard storage management would be advantageous. Setup and configuration of storage devices. Server Hardware: Good knowledge of server hardware from multiple vendors. Setup and configuration of server hardware. Networking: Knowledge of the TCP/IP protocol suite, switches, routers, firewalls, SDN etc. Standards: ITIL – Knowledge and experience of the ITIL framework and practices. Experience working in an Enterprise Level IT environment of a global multi-site organisation or at least 3 years of suitable experience in a SME environment. Qualifications: - Degree in an IT or related subject. Good to have Skills:- Linux: Deploy, configure, implement, and administer a Linux environment comprising of at least CentOS, RedHat and Oracle Linux. Knowledge and experience of other distributions will be advantageous Management and monitoring tools: Puppet, Chef, Ansible, Salt Stack or similar configuration VMware Horizon knowledge and experience. Experience and knowledge of Hyperconverged Infrastructure – Cisco UCS, etc. Cloud Technology: AWS Certifications such as RHCSA, RHCE, Oracle Linux Certified Associate, AZ–104, CompTIA Linux+ About Sapiens:- Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Disclaimer: - Sapiens India does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens . Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Sapiens shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens , please feel free report the incident at sapiens to sharedservices@sapiens.com Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “ provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.” American Express is on a mission to evolve risk management across all risk domains and stripes (Enterprise Risk, Operational Risk, Compliance Risk, Privacy Risk etc.) A key part of this are the technology solutions and platforms. We are seeking a Director, Digital Product Management, Integrated Risk Management to lead this multi-year effort. This is a newly created role, and the Director will be responsible for suite of solutions within the within Integrated Risk Management (IRM) platform. Responsibilities: Develop and drive the strategic vision for owned modules/component within Integrated Risk Management (IRM) platform(s) which is line with the AXP’s core risk management vision. Connect the vision to that of their respective risk domains Establish a multi-year roadmap for execution and implementation Partner with stakeholders across AXP for the vision, roadmap, planning and execution. Business partners will include risk management organizations across AXP – BU-level Control Management teams (1LOD), risk domain teams in the Independent Risk Management organization (2LOD) and Internal Audit (3LOD), Technology and many others Track and manage execution of multiyear initiative – prioritize and sequence deliverables, host agile ceremonies, manage risks and issues, report status to senior leaders, etc. Manage transition from the existing platform(s) to the new IRM platform(s) Manage the overall platform governance across various AXP functions including prioritization, requirements, and any conflicts that arise Manage the roll-out plans and adoption with various AXP functions including organizational change management As it relates to the end-to-end architecture vision, manage the definition and execution of integrations with various risk and enterprise applications Build, lead, and develop a diverse team of high-performing Risk Management and Product professionals executing against highly complex and critical projects and governance activities Nurture and mentor talent across the team. Qualifications A bachelor's degree in computer science, engineering, information systems, or a related field. An advanced degree (M.S. or Ph.D.) in computer science, engineering, information systems, management technology, or an MBA is preferred Experience leading implementation and ongoing support of ServiceNow Governance Integrated Risk Management (IRM) platform is desired. 7+ years of Product Management (or equivalent) experience. Must have experience in large platform implementation from ideation to rollout Strong background in the Product discipline - Business case creation, roadmaps, prioritization etc. Ability to translate business requirements into technical platform capabilities, roadmaps, solution architectures, and data domains Experience in following areas: definition and design of business, functional and technical requirements; system selection and implementation support; Systems Development Lifecycle (SDLC); Quality Assurance and testing (QA); program/project management and implementation planning (PMO) Good understanding of key risk frameworks such as Risk and Control Self-Assessment (RCSA), risk tolerance and appetite management, control monitoring and testing, risk and performance metrics, issue management, regulatory change management, automated workflows, reporting etc. Experience in at least two risk domains such as Operational Risk, Consumer Compliance, IT/IS risk, Privacy Risk, Third Party Risk, Conduct Risk, etc. Experience with system and application architecture, data integration and analytics. Strong foundation in establishing data models (taxonomies and ontologies) for risk management. Strong communication skills, both verbal and written, at all levels of the organization, effectively leveraging storytelling to drive understanding & alignment Demonstrated ability to think critically and challenge the status quo Experience as people leader with ability to lead global teams Proven success working in a matrix environment Compliance Language American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Job Title: Release Manager – Tools & Infrastructure Location: Hyderabad Experience Level: 13 years+ Department: Engineering / DevOps Reporting To: Head of DevOps / Engineering Director About the Role: We are seeking a hands-on Release Manager with strong DevOps and Infrastructure knowledge to oversee software release pipelines, tooling, and automation processes across distributed systems. The ideal candidate will be responsible for managing releases, ensuring environment readiness, coordinating with engineering, SRE, and QA teams, and driving tooling upgrades and ecosystem health. This is a critical role that bridges the gap between development and operations—ensuring timely, stable, and secure delivery of applications across environments. Key Responsibilities: Release & Environment Management: Manage release schedules, timelines, and coordination with multiple delivery streams. Own the setup and consistency of lower environments and production cutover readiness. Ensure effective version control, build validation, and artifact management across CI/CD pipelines. Oversee rollback strategies, patch releases, and post-deployment validations. Toolchain Ownership: Manage and maintain DevOps tools such as Jenkins, GitHub Actions, Bitbucket, SonarQube, JFrog, Argo CD, and Terraform. Govern container orchestration through Kubernetes and Helm. Maintain secrets and credential hygiene through HashiCorp Vault and related tools. Infrastructure & Automation: Work closely with Cloud, DevOps, and SRE teams to ensure automated and secure deployments. Leverage GCP (VPC, Compute Engine, GKE, Load Balancer, IAM, VPN, GCS) for scalable infrastructure. Ensure adherence to infrastructure-as-code (IaC) standards using Terraform and Helm charts. Monitoring, Logging & Stability: Implement and manage observability tools such as Prometheus, Grafana, ELK, and Datadog. Monitor release impact, track service health post-deployment, and lead incident response if required. Drive continuous improvement for faster and safer releases by implementing lessons from RCAs. Compliance, Documentation & Coordination: Use Jira, Confluence, and ServiceNow for release planning, documentation, and service tickets. Implement basic security standards (OWASP, WAF, GCP Cloud Armor) in release practices. Conduct cross-team coordination with QA, Dev, CloudOps, and Security for aligned delivery. Show more Show less

Role : Automation Anywhere Developer Location : Hyd/ Bangalore Notice : Immediate to 15 Days Experience : 4 to 10+ Years No. of Roles : 3 Common JD: A highly skilled and result-oriented RPA Lead with 4+ years of experience in designing, developing, and deploying automation solutions using Automation Anywhere (A360 and v11.x) . Adept at automating end-to-end SAP business processes across modules like MM, SD, FI, PM , and IS-U , with proven capabilities in integrating SAP systems using GUI scripting, BAPI, and IDoc-based mechanisms. Known for delivering scalable, secure, and reusable bots that optimize operational efficiency in enterprise environments. Domain Expertise: SAP ERP Automation (ECC & S/4HANA) Energy / Utilities Sector Meter-to-Cash (M2C) Procure-to-Pay (P2P) Asset Maintenance & Lifecycle Financial Reconciliation & Regulatory Reporting Technical Skills & Tools: RPA Tools & Platforms: Automation Anywhere A360 (Primary) Experience with Automation Anywhere v11.x (Migration/Support) IQ Bot / Document Automation for semi-structured document processing Bot Insight for analytics and monitoring Control Room : Deployment, bot scheduling, role management SAP Automation Expertise: SAP GUI Automation (via GUI Scripting) BAPI / RFC Integration using API/Web Services IDoc monitoring and processing SAP Fiori Web Automation (XPath, DOM model, etc.) Hands-on with SAP modules: MM, SD, FI, PM, HR, IS-U Scripting & Integration: VBScript , JavaScript , Python – for custom logic in bots RESTful API integration with external systems Excel macros, CSV, JSON/XML data parsing Development Tools: Automation Anywhere Bot Editor Visual Studio Code , Notepad++ Postman – for API testing Git – for version control (optional but beneficial) Other Technologies: MS Excel , Outlook , SharePoint OCR Engines – Tesseract (via IQ Bot), ABBYY (basic familiarity) Experience with Jira , ServiceNow , or Azure DevOps for ticketing & tracking Roles & Responsibilities: Developed and deployed RPA bots to automate repetitive and rule-based SAP processes. Automated workflows involving SAP transactions (FB60, ME21N, VL10B, IW31, etc.). Interfaced bots with SAP Business APIs and leveraged IDocs for backend transactions. Designed reusable components for master data updates, invoice processing, and purchase order creation. Handled SAP login, session management, and bot exception handling. Worked on IQ Bot for invoice OCR automation integrated with SAP MM module. Collaborated with SAP functional teams and business users to gather process requirements. Created bot documentation, deployment runbooks, and post-production support guides. Certifications: Automation Anywhere Advanced RPA Professional (A360) Soft Skills: Strong problem-solving and analytical skills Good verbal and written communication Agile and collaborative working style Attention to detail and process-driven mindset Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service – Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our TPRaaS team . It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls / client interactions by providing delivery updates. Perform Quality Checks on work products before delivering it to the end clients. Follow policies and procedures that support the successful implementation of TPRM operating models. Facilitate process walkthrough discussions to document end-to-end business processes and functional requirements. Assess the application of legal and regulatory requirements to clients TPRM practices. Lead/Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Assist in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects. Build and nurture positive working relationships with clients to achieve exceptional client service. Contribute to Identifying opportunities to improve engagement profitability. Assist leadership in driving business development initiatives and account management. Participate in building strong internal relationships within GMS Services and with other services across the organization. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have 4 to 8 years of demonstrated experience with Risk Management across the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting) and an understanding of the associated organizational infrastructure (e.g., relevant internal controls, business processes, governance structures). Strong understanding of the TPRM framework, Risk Management, Information Security practices. Demonstrate a good understanding of the Contract Risk Review management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc.). Demonstrated knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc. Good knowledge of privacy regulations such as GDPR, CCPA, etc. Good knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc. Good knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good knowledge of OS (Windows / Linux) security, Database security, IT infrastructure (switches, routers, firewalls, IDS, IPS, etc.), Security architecture design, and review. Good familiarity with OWASP, and Secure SDLC standards/frameworks, anti-virus solutions (e.g., Symantec, McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster recovery, and business continuity management, cryptography. Good to have prior Big-4 experience. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Project Management skills. Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. Actively tracks and communicates engagement performance and planning to EY engagement management, ensuring project milestones remain on track and are completed timely. Actively mentors and trains team members on Third-Party Risk Management processes, governance, and frameworks. Works cross-functionally with team members to support and drive a collaborative team environment. Creates and design effective presentations as a means for communicating project and deliverable progress to clients. Performs sophisticated data analyses to understand client s business and identify risk Executes advanced services and supervise staff in delivering essential services. Understands client s business environment and basic risk management approaches Actively participates in decision making with engagement management and seek to understand the broader impact of current decisions. Actively contributes to improving operational efficiency on projects & internal initiatives. What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Skill: Service Now ITOM and Service Now ITAM Experience: 6+ Years Location: THANE||HYDERABAD||PUNE Job description: 5 years of minimum experience (must have) on ServiceNow ITOM development Or ITAM improvement including Discovery, CMDB, Cloud Integration, Event Management & Asset Management, CSM Development. No admin experience is required. Responsibilities: Responsible for developing technical solutions on the ServiceNow satisfy the business needs of the IT department and beyond. Good practice in web programming/configuration techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues Consults with Process Leaders to develop appropriate technical solutions in Service Now Follows up on outstanding development needs and provides timely status reports to the project manager Advises on options, risk and impacts on business/ITIL processes Communicates technical problems and solutions to both tech and non-tech audiences Import/Export Data from Excel using Transform maps Third Party Mobile applications Integration REST APIs , SOAP APIs Implementation of CMDB and Asset management Skills Overview (MUST HAVE): Knowledge of CMDB (Hierarchy, table/field creation, classes, attribute mapping & others). End to end set up of CMDB & Asset Management Event Management, Service Mapping Configuration of UI policy, UI Action, Business Rules Transform Maps Hands-on experience of Identification & Reconciliation Engine Discovery Phases of Discovery Concept of Sensor, probe and Pattern Debugging/modification of Pattern Fair understanding of network devices, servers, databases, middleware from discovery point of view Knowledge of Troubleshooting of discovery IRE engines Knowledge of web based development languages; specifically JavaScript Strong customer service and excellent verbal/written communication Excellent attention to details, ability to multitask and effective time management skills Show more Show less

Greetings!!! TCS is Hiring!! **Walk-in-Interview** Role: ServiceNow Developer Experience Range: 3 - 13 years Location: PUNE/ NCR Date- 21- June-25 (Saturday) Must Have Experiences and Skills: 1. Knowledge on ITSM modules. 2. Service Catalog, Record producers and Request Workflow Design and Configuration. 3. Enhance existing functionality using Business Rules, Client Scripts, UI Policies, UI Actions, UI pages, Script Includes, and Access Control Lists. 4. Creation of new Process Flows, Import Sets, Transform Maps. 5. Creation of update sets and moving them from one environment to another. 6. Administration of the users, groups, user groups and Roles. 7. SLA Configurations 8. Customizing the forms and lists of the incident, problem, change, Requested Item tables. 9. Importing the Configuration items using Import sets and maintaining CMDB. 10. Generating customized reports and scheduling of the reports as per client requirements. 11. Creation of dashboards 12. Post Go live Support Inviting application with updated Resume.

Role & responsibilities Exp- 5-6- overall Location -Pune Job Description: ServiceNow ITOM Specialist Position Overview: We are seeking a skilled and proactive ServiceNow ITOM Developer with strong ITSM(CMDB) and integration skills for ITOM implementation, maintenance, and optimization of the ServiceNow ITOM (IT Operations Management) suite. This individual will work in a matrixed environment, collaborating closely with stakeholders across various teams to ensure alignment with business goals and IT strategies. The ideal candidate will have a strong understanding of the ServiceNow platform, networking concepts, and IT operations. They must possess excellent communication skills, assertiveness, and the ability to drive projects forward in a dynamic environment. Key Responsibilities: 1.Implementation and Maintenance: oContinue the implementation of ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Cloud Management). oMaintain and optimize existing ITOM functionalities to ensure reliability and performance. oEnsure the platform aligns with best practices and organizational requirements. oTroubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, Cloud Management and work with the relevant team and ServiceNow support 2.System Integration and Networking: oIntegrate ServiceNow ITOM with other systems and tools used in the organization. oUtilize knowledge of networking and IT infrastructure to support accurate discovery and service mapping. oTroubleshoot and resolve issues related to integrations and platform functionality. 3.Stakeholder Collaboration: oWork in a matrixed way with stakeholders across IT, business units, and external vendors. oUnderstand and translate business needs into ITOM configurations and workflows. oProvide guidance, training, and documentation to ensure stakeholder adoption and satisfaction. 4Adhere to projects timelines and budgets. oCommunicate progress and challenges effectively to stakeholders and leadership. oProactively identify opportunities for process improvement and automation. 5.Documentation and Compliance: oMaintain detailed documentation for configurations, workflows, and integrations. oEnsure compliance with organizational standards and policies, including security and data governance. Qualifications: •Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). •Strong understanding of ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management and Patterns. •Strong understanding of ServiceNow CMDB and IRE •Experience with networking concepts (TCP/IP, DNS, firewalls) and IT infrastructure. •Ability to work collaboratively in a matrixed environment with diverse teams. •Proven problem-solving skills and a proactive mindset. •Excellent communication skills in English , both written and verbal. •Assertiveness and the ability to push initiatives forward in challenging scenarios. Preferred Qualifications: •ServiceNow certifications in ITOM or related modules. •Experience with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow. •Knowledge of scripting (JavaScript, PowerShell) for automation within the ServiceNow platform. This is an excellent opportunity for a results-oriented professional to play a key role in advancing our IT operations management capabilities while collaborating with a dynamic team. Preferred candidate profile

Designation: - IT Asset Manager Work Location: Gurugram Experience: 2-5 years Job Summary: We are seeking a proactive and detail-oriented IT Asset Manager with at least 2 years of experience in managing and optimizing IT assets across the organization. The ideal candidate will be responsible for tracking, analysing, and managing the lifecycle of hardware, software, and other IT equipment to ensure compliance, cost-effectiveness, and operational efficiency. Key Responsibilities: • Maintain and manage the complete lifecycle of IT assets including procurement, deployment, utilization, maintenance, and disposal. • Maintain accurate inventory of all IT assets (hardware and software) using IT Asset Management tools. • Coordinate with procurement, finance, and IT teams to ensure accurate asset acquisition and allocation. • Monitor software license usage and ensure compliance with licensing agreements. • Oversee the implementation, replenishment, and maintenance of the IT Vending Machine for seamless hardware distribution (e.g., keyboards, mice, headsets, etc.). • Ensure the IT Vending Machine is regularly stocked and functioning properly; coordinate with suppliers for inventory restocking. • Generate regular reports on asset status, utilization, and upcoming renewals. • Implement and improve IT asset management policies and procedures. • Handle asset audits and reconcile discrepancies. • Support in budgeting and forecasting for IT assets. • Collaborate with vendors for quotes, renewals, and service contracts. • Ensure security and integrity of IT assets throughout their lifecycle. Required Skills & Qualifications: • Bachelor’s degree in IT, Computer Science, or a related field. • Minimum 2 years of experience in IT Asset Management or a related role. • Familiarity with asset tracking tools and ITSM platforms (e.g., ServiceNow, ManageEngine). • Good understanding of software licensing, hardware inventory, and lifecycle management. • Strong Excel and data analysis skills. • Excellent organizational and documentation skills. • Good communication and coordination abilities. Preferred Qualifications: • ITIL certification is a plus. • Experience with IT procurement and vendor management. • Familiarity with compliance and audit processes. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA Cloud AI/GenAI Engineer(ServiceNow) We are seeking a talented AI/GenAI Engineer to join our team in delivering cutting-edge AI solutions to clients. The successful candidate will be responsible for implementing, developing, and deploying AI/GenAI models and solutions on cloud platforms. This role requires knowledge of ServiceNow modules like CSM and virtual agent development. Candidate should have strong technical aptitude, problem-solving skills, and the ability to work effectively with clients and internal teams. What You'll Be Doing Key Responsibilities: Cloud AI Implementation: Implement and deploy AI/GenAI models and solutions using various cloud platforms (e.g., AWS SageMaker, Azure ML, Google Vertex AI) and frameworks (e.g., TensorFlow, PyTorch, LangChain, Vellum). Build Virtual Agent in SN – Design, develop and deploy virtual agents using SN agent builder Integrate SN – Design and develop seamless integration of SN with other external AI systems Agentic AI: Assist in developing agentic AI systems on cloud platforms, enabling autonomous decision-making and action-taking capabilities in AI solutions. Cloud-Based Vector Databases: Implement cloud-native vector databases (e.g., Pinecone, Weaviate, Milvus) or cloud-managed services for efficient similarity search and retrieval in AI applications. Model Evaluation and Fine-tuning: Evaluate and optimize cloud-deployed generative models using metrics like perplexity, BLEU score, and ROUGE score, and fine-tune models using techniques like prompt engineering, instruction tuning, and transfer learning. Security for Cloud LLMs: Apply security practices for cloud-based LLMs, including data encryption, IAM policies, and network security configurations. Client Support: Support client engagements by implementing AI requirements and contributing to solution delivery. Cloud Solution Implementation: Build scalable and efficient cloud-based AI/GenAI solutions according to architectural guidelines. Cloud Model Development: Develop and fine-tune AI/GenAI models using cloud services for specific use cases, such as natural language processing, computer vision, or predictive analytics. Testing and Validation: Conduct testing and validation of cloud-deployed AI/GenAI models, including performance evaluation and bias detection. Deployment and Maintenance: Deploy AI/GenAI models in production environments, ensuring seamless integration with existing systems and infrastructure. Cloud Deployment: Deploy AI/GenAI models in cloud production environments and integrate with existing systems. Requirements: Education: Bachelor/Master's in Computer Science, AI, ML, or related fields. Experience: 3-5 years of experience in engineering solutions, with a track record of delivering Cloud AI solutions. . Should have at least 2 years’ experience of SN and SN agent builder Technical Skills: Proficiency in cloud AI/GenAI services and technologies across major cloud providers (AWS, Azure, GCP) Experience with cloud-native vector databases and managed similarity search services Experience with SN modules like CSM and virtual agent builder Experience with security measures for cloud-based LLMs, including data encryption, access controls, and compliance requirements Programming Skills: Strong programming skills in languages like Python or R Cloud Platform Knowledge: Strong understanding of cloud platforms, their AI services, and best practices for deploying ML models in the cloud Communication: Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams. Problem-Solving: Strong problem-solving skills, with the ability to analyse complex problems and develop creative solutions. Nice to have: Experience with serverless architectures for AI workloads Nice to have: Experience with ReactJS for rapid prototyping of cloud AI solution frontends Location: Delhi or Bangalore (with remote work options) Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

About Us Aelum Consulting is emerging Enterprise Service Management service provider with over 5+ years of experience in providing end to end solutions around ITSM Process, ServiceNow Implementation, Consulting, development and support. We have over 11000+ hours of experience in designing empirical processes for our valuable customers that reduced their Operating Costs (Reduced ~750K for our prestigious customers in 3 years). Job Description Job Type: Full Time Job Location: Noida/Hyderabad/Jaipur Job Role : ServiceNow Pre - Sales Consultant Role. Gathering customer requirements Creating presentations and conducting product demos Building proofs of concepts Responding to RFPs Documenting Proposals and Statements of Work Estimating ITSM, CSM, ITOM and SPM related packages of work Facilitating discovery workshops to understand customers business challenges Conveying requirements to technical teams. Create Epics and Features, assessing complexity and steering delivery team in the right direction Aligning development with requirements both internally and with 3rd parties including offshore suppliers. Demonstrations to deliver technical and commercial arguments for proposed solutions. End to end ServiceNow Sales and workshops. Identify and advice on key client changes for internal processes and current technology. Management of existing technical teams, including performance reviews Contributing to the development and growth of the ServiceNow practice. What Experience You'll Bring Understanding each client's unique needs across various industries requires deep research, continuous engagement, and designing tailored solutions. Managing expectations, preventing scope creep, delivering compelling presentations, and navigating the competitive landscape are major challenges. Staying updated with continuous advancements in the ServiceNow platform is essential for ongoing professional development. Key Competencies ServiceNow: Certified System Administrator ServiceNow Micro-certification in various areas Pre-Sales Accreditation in CSM, SPM, ITSM, ITOM, GRC Requirements For The Role Deep understanding of ServiceNow platform and modules Excellent communication and sales skills Strong problem-solving abilities Relevant experience in pre-sales or solution consulting Familiarity with ITIL processes Bachelor's degree in a relevant field4 has context menu check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less

Extensive programming knowledge with supporting In-house or SAAS applications on .Net / Windows Knowledge of Java / Linux OS. SQL / Oracle DB knowledge is necessary and Understanding of Agile / SAFE practices. Good communication skills Should be able to work from office 2-3 days a week (hybrid) The ideal candidate should be an individual contributor with a get it done attitude. Knowledge of infrastructure i.e. servers, Knowledge of installation/configuring Vendor product, basic network protocols, performance tuning Exposure to the tools such as ServiceNow, Autosys, Bitbucket, Jenkins Show more Show less

Summary Position Summary ServiceNow Configurator/Developer (Analyst) – Deloitte Support Services India Private Limited Solutions Delivery-Canada is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems. Solutions Delivery Canada develops and maintains solutions built on varied technologies like SalesForce, Microsoft technologies, SAP, Hadoop, ETL, BI , ServiceNow, PowerAutomate, OpenText. Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. Solutions Delivery Canada comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance. Work you’ll do Create, configure, and customize ServiceNow applications for new and existing implementations. Create and configure functional data such as Notifications and Service Level Agreements. Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs. Set-up interfaces between ServiceNow and other platforms in line with integration opportunities identified by Solution Architects. Perform system and integration testing. Recommend Administration settings and best practices. Create documentation of the developments, unit test cases and implementation plans. Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution Responsibilities Strategic Strong technical skills regarding technical topics and remote collaboration skills are critical to this role. Demonstrates an ability to deliver on project commitments. Produces work that consistently meets quality standards. Must have hands on experience in ITSM & ITBM module of ServiceNow. Must have knowledge of UI builder and Workspace configuration in ServiceNow. Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice. Knowledge of Domain separation in ServiceNow is add-on. Operational Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations. Should have a good understanding of Agile/SAFe Methodologies. Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc. Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications. Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications. Should have REST/SOAP Web Services integration experience. Good to have knowledge on following ServiceNow applications. Discovery – On-Premises & Off- Premises ServiceNow Orchestration ITOM - IT Operations Management SPM/ITBM – IT Business Management HRSD (HR Service Delivery Fundamentals) ServiceNow Event Management Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS)) Maintain pace with ServiceNow versioning. Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers. Maintain and adhere to source code, configuration management, release management and software development best practices. Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality. Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management. Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows. Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design. End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery). Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates. Work with Project/delivery managers to build POC (proof of concept), prototype and sample development. Work with project/delivery managers to devise the timeline/schedule for executing the project. Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement. Timely & quality delivery of opportunities Should have good understanding and should be up to date on ServiceNow latest releases, features and issues. Should be always align to the best practices and thrive towards innovative solution. Should have niche understanding of the ITIL processes and should be able to relate with the stakeholder requirements. Experience: 1-2.6 Years Work location: Hyderabad Shift Timings: 11- 8 pm Key Technical Skills, Experience and Knowledge At least 2-4 years of ServiceNow experience, including custom development, configuration. ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services. Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow. Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets. Strong knowledge of integrations and migrations. Deep understanding of ITIL. Strong understanding of ServiceNow administration settings. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations Performs well in an agile environment with constant feedback and interaction with the team. Ability to accurately estimate level of effort/duration on projects and tasks. A positive attitude and perseverance required to troubleshoot/resolve complex technical issues whilst balancing multiple priorities. Demonstrated ability to troubleshoot technical issues. Strong knowledge in application development life cycle Executes design activities leveraging knowledge of all application design techniques; Ensures design is consistent with solution architecture; Ensures adherence to design standards; Performs technology proofs-of-concept to support design approaches Execute construction of solution that leverages knowledge of designated programming language(s) and ensures consistency with proposed design approach; Initiates peer reviews of system code; Establishes standards and leading practices Experience working with geographically distributed and culturally diverse work groups Strong written and verbal communication skills with the ability to present to IT and business leaders Demonstrated ability to stay current with development best practices, existing and emerging technology platforms, and industry trends Experience with formal software development methodologies, with a focus on Agile Certifications ServiceNow Certified Systems Administrator is a must. ServiceNow Implementation Specialist & CAD is a great bonus. Essential Competencies High degree of technical expertise in relevant areas Team Orientation and Team lead Motivated team player willing to learn from others Analytical, logical, thorough and methodical Problem management skills Able to work without supervision using their initiative to be creative in solution design Excellent interpersonal manner, communication skills & customer focussed Education/Other: Bachelor’s Degree Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302821 Show more Show less

The role: Should have handled the employee life cycle management (Hire to Retire) Demonstrate good proficiency in HR processes and standard operating procedures Managing & Coordinating queries on Case management tool Liaising with employees, Managers, and other HR colleagues Working closely with the HR Community and COE s Proactively contributing to improvements within the department Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, such as onboarding, employee data management, and benefits enrolment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files, processing employee changes. Excellent written and verbal communication skills Ability to work under pressure and meet tight deadlines What youll bring: Graduate/ MBA with a minimum of 4 years of relevant experience. Experience, preferably in a HR Shared Services function. Preference will be given to candidates with experience and knowledge on Workday and Service Now Applications Excellent IT skills, particularly MS Word, Power point, Excel.

Automation: Develop and maintain automation tools and scripts to streamline deployment, monitoring, and management of the infrastructure and applications. Monitoring and Alerting: Set up and maintain monitoring and alerting systems to proactively identify and resolve issues before they impact customers or services. Including participation in on-call rotations to respond promptly to high priority incidents. Performance Optimization: Identify opportunities for performance optimization and work with development teams to implement improvements. Documentation: Maintain up-to-date documentation for the infrastructure, processes, and procedures. Collaboration: Work closely with development teams, product managers, and other stakeholders to understand requirements and ensure the reliability of the platform. Continuous Improvement: Participate in post-incident reviews, retrospectives, and other forums to identify areas for improvement and drive continuous improvement initiatives. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong Linux systems engineering background with CentOS/RHEL or Debian including experience building, maintaining and troubleshooting these systems. Automation and Scripting: Strong scripting skills (e.g., Bash, Python) and experience with configuration management tools (e.g., Ansible, Chef, Puppet) to automate deployment and management tasks. Excellent Git skills (merges, branching, forking) Experience with Cloud Platforms: Strong experience with cloud platforms such as IBM, AWS, Azure, or Google Cloud Platform, including expertise in: o Deploying and managing services in these environments. o Managing, and troubleshooting containerized applications. Troubleshooting and Problem Solving: Strong troubleshooting skills and the ability to quickly identify and resolve complex issues in a production environment, including experience with incident response and post-incident analysis. Preferred technical and professional experience DevOps Culture: Experience working in a DevOps culture and mindset, including a strong understanding of the collaboration between development and operations teams to achieve business goals. Container Orchestration: Proficiency in container orchestration tools such as Nomad or Kubernetes, including experience with Hashicorp Consul/Vault or equivalents. Monitoring and Logging: Experience with monitoring and logging tools (e.g., ELK stack, Grafana, Prometheus) to monitor the health and performance of infrastructure and applications. Including experience building and maintaining these tools. Security: Knowledge of implementing security best practices and maintaining compliance standards (Center for Internet Security (CIS) Benchmarks, FedRAMP). Security: Ability to patch software or adjust configurations to mitigate Common Vulnerabilities and Exposures (CVE) in a timely fashion. Experience with clustered time series database technologies such as InfluxDB as well as experience with distributed event streaming platforms using Kafka and Telegraf. CI/CD: Experience with application deployment using CI/CD tools such as Jenkins and Tekton. Working knowledge with GitHub, JIRA, Confluence, and ServiceNow.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Summary FLPS:The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team. Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders. Actively monitor system health, performance, and uptime using various monitoring tools. Address alerts or potential issues before they escalate into major problems. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem discussions to understand incidents and prevent similar issues in the future. Update and maintain internal documentation, including runbooks and troubleshooting guides. Create clear, concise, and accurate documentation for both internal teams and customers. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues. Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management. Manage multiple tickets and issues simultaneously, particularly during high-severity incidents. Collaborate effectively with other teams, such as development, operations, and L3 support. Qualifications Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues. Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs. Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow). Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL). Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations. Familiarity with cloud platforms (e.g., Azure, Google Cloud). Experience with monitoring tools such as Grafana, New Relic, and AppDynamics. Show more Show less