12323 Servicenow Jobs - Page 3

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Role Summary The L 1 Production Support Engineer for VisionPLUS is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations. Key Responsibilities Monitor application and batch job alerts related to VisionPLUS. Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc. Handle initial triage of incidents and user tickets. Provide quick fixes and workarounds for known issues. Maintain SOP documentation and knowledge base for recurring issues. Escalate unresolved or complex problems to L2/L3 teams. Coordinate with development, infrastructure, and vendor teams. Support monthly release deployments and patching activities. Prepare RCA and incident reports. Serve as the first point of contact for VisionPLUS-related incidents and service requests. Assist with routine tasks such as password resets, account unlocks, and basic configurationchanges. Required Skills & Experience- 2 to 5 years in L1 support roles, preferably in banking or card systems. Basic understanding of VisionPLUS architecture and core modules. Exposure to mainframe technologies (JCL, COBOL) is a plus. Familiarity with SQL/DB2 and log analysis. Strong communication and customer service orientation. Experience with ITSM tools (e.g., ServiceNow, Remedy). Knowledge of ITIL practices preferred. Specific Context The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The support team is based in Hyderabad and works closely with account's Singapore teams. VisionPLUS modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Summary Position Summary Assistant Manager – Technology Services – Deloitte Support Services India Pvt. Ltd. Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do A successful practitioner needs to be a multiskilled, able to work across multiple domains with a wide variety of stakeholders, with good project management, workgroup facilitation, written and verbal skills. All of these will be more critical in the role than deep technical knowledge of any one technical domain, though this role will also require a good broad knowledge and experience of IT, Technology, and Architecture. The ideal candidate will have a good understanding of Architecture in general, and preferably have been involved either in Enterprise or Solution Architecture work. Big 4 consulting experience will be especially valuable, as will understanding of how Deloitte and DT operates. The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Qualifications Requirements Experience as an end user with ServiceNow, SharePoint, Office 365, and RPA Hand-on experience in creating reports using Excel, PowerPoint & ServiceNow Experience in managing & leading operational service management processes with the help of various stakeholders Implementation and execution of internal projects within the team, preparing knowledge documents for future use Proven ability to articulate ideas clearly and concisely in both written and verbal formats, ensuring effective communication with stakeholders at all levels Experience leading and managing workgroup sessions, developing and maintaining strong relationships with stakeholders Experience acting as a liaison between technical and non-technical teams, ensuring clear and effective communication Proven track record of conveying complex data or concepts using slides, infographics etc. Demonstrated expertise in project management Proven ability to design, implement, and manage enterprise-wide architecture frameworks and solutions. Prior experience working in a high-caliber professional service environment Preferred At least 5 years in a variety of IT Technology roles (Software Development, Infrastructure, Cyber) Prior experience working with one of the Big 4 consulting firms (Deloitte, PwC, EY, KPMG) Experience: 6-8yrs Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 308450

IT Application Support Analyst – working EST or CST US hours. Job Summary Client is looking for IT Application Suport Analyst. Qualifications We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. We would need them to work US hours. We are looking for someone who can do application support, not network/IT support. They also reference Servicenow skills, we need someone who understands JIRA. We would also love to have someone who has administered Sharepoint before, rather than just providing access. This would include configuration and customization of Sharepoint sites on our Bay page, monitoring usage, and some integrations with other systems. For application support, they need to be able to quickly learn our internal third-party applications to provide tier 1 support (configuration as needed), manage SLAs for tickets, ensure the right user is assigned tickets and assist in prioritization. They also need to gather and present metrics related to application tickets.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Cyber Managed Service -Threat Detection & Response - Security Orchestration, Automation and Response (Splunk SOAR) - Senior KEY Capabilities: Excellent teamwork skills, passion and drive to succeed and combat Cyber threats Working with the customer to identify security automation strategies and provide creative integrations and playbooks. Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs. Responsible for execution and maintenance of Splunk SOAR related analytical processes and tasks Management and administration of Splunk SOAR platform Developing custom scripts and playbooks to automate repetitive tasks and response actions. Experienced developer with at least 2 + yrs of experience using Python programming language, REST API and JSON. Must have basic SQL knowledge. Knowledge on Incident Response and Threat Intelligence tools. Creation of reusable and efficient Python-based Playbooks. Use Splunk SOAR platform to enable automation and orchestration on various tools and technologies by making use of existing or custom integration Partner with security operations teams, threat intelligence groups and incident responders. Should have worked in a security operations center and gained understanding of SIEM solutions like Splunk, Microsoft Sentinel and other log management platforms. Having experience in Splunk content development will be an added advantage Willing to learn new technologies and take up new challenges. Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers. Good grasp in conceptualizing and/or implementing automation for business process workflows Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in endpoint protection tools, techniques and platforms such as Carbon Black, Tanium, Microsoft Defender ATP, Symantec, McAfee or others Should be able to assist, support and mitigate production issues. Should have the capability to work with partners and client stack holders to full fill their asks Ability to Coordinate with Vendor to incident closure on according to the severity Review, assess, benchmark and develop issue remediation action plans for all aspects of an engagement. Qualification & experience: Minimum of 3+ years’ experience in cyber security with a depth of network architecture knowledge that will translate over to deploying and integrating Splunk SOAR solution in global enterprise environments. Experience working in ServiceNow SOAR is also an added advantage Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Should have strong hands-on experience with scripting technologies like Python, REST, JSON, SOAP, ODBC, XML etc. Must have honours degree in a technical field such as computer science, mathematics, engineering or similar field Minimum 2 years of working in SOAR (Splunk) Experience in Process Development, Process Improvement, Process Architecture, and Training Quick to apprehend and adapt new applications. Knowledgeable in Cybersecurity and Incident Response Management Certification in Splunk will be an added advantage Certifications in a core security related discipline will be an added advantage. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Description – CIB INDUS - ISPL COE Invoice Processing & P2P About BNP Paribas Group BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Businessline/Function CIB INDUS - ISPL COE Invoice Processing & P2P: Strong presence across the globe with a proven track record of delivering quality service, within the expected Turn Around Time (TAT) and with ability to challenge Status Quo and share Best Practices. Core activities includes validating Vendor invoices, Accrual Management, Procurement support, Project support & Application support.. Job Title Sr. Associate Date Department: CIB INDUS - ISPL COE Invoice Processing & P2P Location: ISPL Mumbai / Chennai Business Line / Function CIB - ITO Reports To (Direct) Grade (if applicable) Support Analyst (Functional) Team Lead / Manager Number Of Direct Reports None Directorship / Registration NA Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction: Respond to support requests via phone, email, or ticketing systems. Incident Logging: Accurately record issues in the incident management system, assigning appropriate priority levels. Basic Troubleshooting: Password resets Login/access issues Configuration errors Minor performance issues Monitoring: Use tools to monitor application health and performance; report anomalies. Escalation: Route unresolved or complex issues to Level 2 or Level 3 support teams. Documentation: Maintain records of issues, resolutions, and known errors for future reference. Customer Service: Ensure a positive user experience through clear communication and timely updates. Matrix Management: Create, update, and validate approval matrices based on organizational policies and stakeholder input. System Uploads: Upload matrices into workflow automation platforms (e.g., SAP, Oracle, ServiceNow, or custom ERP systems). Stakeholder Coordination: Collaborate with department heads, finance, procurement, and HR to gather approval rules and maintain alignment. Testing & Validation: Conduct test runs to verify matrix functionality and troubleshoot upload issues. Required Skills Excellent problem-solving and communication skills. Familiarity with diagnostic tools, log analysis, and debugging techniques. Ability to work under pressure and manage multiple support requests. Experience with ticketing systems and support documentation tools. Ready to learn new applications and functional domain. Qualifications Diploma or bachelor’s degree in IT, Computer Science, or related field Strong keys Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions. Effective Communication, Rigor, Method, Autonomy, Patience. Specific Qualifications (if Required) Years Of Exp: 3–6 years of experience in technical support or helpdesk roles Any graduate/ Post-Graduate. Language English mandatory Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to understand, explain and support change Ability to set up relevant performance indicators Analytical Ability Ability to manage a project Education Level Bachelor Degree or equivalent Experience Level At least 3 years

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Cyber Managed Service -Threat Detection & Response - Security Orchestration, Automation and Response (Splunk SOAR) - Senior KEY Capabilities: Excellent teamwork skills, passion and drive to succeed and combat Cyber threats Working with the customer to identify security automation strategies and provide creative integrations and playbooks. Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs. Responsible for execution and maintenance of Splunk SOAR related analytical processes and tasks Management and administration of Splunk SOAR platform Developing custom scripts and playbooks to automate repetitive tasks and response actions. Experienced developer with at least 2 + yrs of experience using Python programming language, REST API and JSON. Must have basic SQL knowledge. Knowledge on Incident Response and Threat Intelligence tools. Creation of reusable and efficient Python-based Playbooks. Use Splunk SOAR platform to enable automation and orchestration on various tools and technologies by making use of existing or custom integration Partner with security operations teams, threat intelligence groups and incident responders. Should have worked in a security operations center and gained understanding of SIEM solutions like Splunk, Microsoft Sentinel and other log management platforms. Having experience in Splunk content development will be an added advantage Willing to learn new technologies and take up new challenges. Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers. Good grasp in conceptualizing and/or implementing automation for business process workflows Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in endpoint protection tools, techniques and platforms such as Carbon Black, Tanium, Microsoft Defender ATP, Symantec, McAfee or others Should be able to assist, support and mitigate production issues. Should have the capability to work with partners and client stack holders to full fill their asks Ability to Coordinate with Vendor to incident closure on according to the severity Review, assess, benchmark and develop issue remediation action plans for all aspects of an engagement. Qualification & experience: Minimum of 3+ years’ experience in cyber security with a depth of network architecture knowledge that will translate over to deploying and integrating Splunk SOAR solution in global enterprise environments. Experience working in ServiceNow SOAR is also an added advantage Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Should have strong hands-on experience with scripting technologies like Python, REST, JSON, SOAP, ODBC, XML etc. Must have honours degree in a technical field such as computer science, mathematics, engineering or similar field Minimum 2 years of working in SOAR (Splunk) Experience in Process Development, Process Improvement, Process Architecture, and Training Quick to apprehend and adapt new applications. Knowledgeable in Cybersecurity and Incident Response Management Certification in Splunk will be an added advantage Certifications in a core security related discipline will be an added advantage. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- ITOM/SecOps/IRM Education Level High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Technical Skills Requirements Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models. 8 to 10 years of relevant experience Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers Lead offshore team in all the Service Now modules like ITOM, SecOps, IRM. The role will spread across blueprint, design, configuration, build and roll out phase. The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team. Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders Build strong internal relationships within the firm and with other services across the organization Develop people through effectively supervising, coaching, and mentoring staff. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints Support practice build efforts to include development of practice intellectual property (IP) Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Responding to Request for Information/Proposal documents Act as the ServiceNow subject matter for ITOM/SecOps/IRM Additional Skills Requirements Must have CSA certification Must have at least two Service Now Implementation Certifications Good to have ITIL Certification EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Cyber Managed Service -Threat Detection & Response - Security Orchestration, Automation and Response (Splunk SOAR) - Senior KEY Capabilities: Excellent teamwork skills, passion and drive to succeed and combat Cyber threats Working with the customer to identify security automation strategies and provide creative integrations and playbooks. Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs. Responsible for execution and maintenance of Splunk SOAR related analytical processes and tasks Management and administration of Splunk SOAR platform Developing custom scripts and playbooks to automate repetitive tasks and response actions. Experienced developer with at least 2 + yrs of experience using Python programming language, REST API and JSON. Must have basic SQL knowledge. Knowledge on Incident Response and Threat Intelligence tools. Creation of reusable and efficient Python-based Playbooks. Use Splunk SOAR platform to enable automation and orchestration on various tools and technologies by making use of existing or custom integration Partner with security operations teams, threat intelligence groups and incident responders. Should have worked in a security operations center and gained understanding of SIEM solutions like Splunk, Microsoft Sentinel and other log management platforms. Having experience in Splunk content development will be an added advantage Willing to learn new technologies and take up new challenges. Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers. Good grasp in conceptualizing and/or implementing automation for business process workflows Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in endpoint protection tools, techniques and platforms such as Carbon Black, Tanium, Microsoft Defender ATP, Symantec, McAfee or others Should be able to assist, support and mitigate production issues. Should have the capability to work with partners and client stack holders to full fill their asks Ability to Coordinate with Vendor to incident closure on according to the severity Review, assess, benchmark and develop issue remediation action plans for all aspects of an engagement. Qualification & experience: Minimum of 3+ years’ experience in cyber security with a depth of network architecture knowledge that will translate over to deploying and integrating Splunk SOAR solution in global enterprise environments. Experience working in ServiceNow SOAR is also an added advantage Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Should have strong hands-on experience with scripting technologies like Python, REST, JSON, SOAP, ODBC, XML etc. Must have honours degree in a technical field such as computer science, mathematics, engineering or similar field Minimum 2 years of working in SOAR (Splunk) Experience in Process Development, Process Improvement, Process Architecture, and Training Quick to apprehend and adapt new applications. Knowledgeable in Cybersecurity and Incident Response Management Certification in Splunk will be an added advantage Certifications in a core security related discipline will be an added advantage. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic’s Global HR Digital & Analytics Department, we are dedicated to aligning technology offerings and best practices with business needs. By collaborating with business and technology partners, we deliver robust, customer-focused, technology-driven solutions with a simple, standardized, and global approach to drive impactful business results. As a Senior HR Systems Specialist based in Hyderabad, India, operating under a hybrid work model, you will play a pivotal role in the design, implementation, and maintenance of core human resource technologies, with a primary focus on the HR ServiceNow application. This position requires a blend of functional HR expertise and technical proficiency, particularly in areas such as service delivery, case management, and portal tools. You will ensure business continuity by resolving issues, configuring systems, and generating reports. Collaborating with managed services & IT, you will represent HR needs and tackle complex problems, drive impactful resolutions, and uphold compliance and data security standards. Additionally, you will spearhead automation initiatives to optimize HR Digital processes. Your role will also support our Digital Transformation project work. This will involve eliciting business requirements from stakeholders, analyzing process and technology impacts, and serving as a liaison between business and technical resources to finalize system designs. You will guide project teams through enhancements and new functionality implementations, including configuration, testing, and other project activities. Responsibilities may include the following and other duties may be assigned. Business Continuity & Issue Resolution: Manage daily operations, including ticket queue prioritization based on business impact. Partner with managed services and IT teams to identify root causes, evaluate fixes, and drive resolutions. Implement preventive measures and process improvements to enhance system stability. ServiceNow Roadmap Execution: Define and execute the operational roadmap for ServiceNow, focusing on high-impact areas to deliver value. System Maintenance & Configuration: Perform system maintenance tasks while adhering to data privacy standards, governance models, platform guidelines, and customer experience best practices. Customer-Centric Solutions: Develop a deep understanding of customer priorities and processes, translating challenges into technology solutions while assessing the impact of system changes on customer workflows. Technology Expertise & Benchmarking: Stay informed on emerging technology trends, benchmark best practices, and continuously evaluate opportunities for innovation within the HR technology landscape. ServiceNow Feature Expertise: Gain expertise in and advocate for ServiceNow features and roadmap plans. Partner with IT to conduct proofs of concept, assess impacts, gather functional requirements, socialize updates with users, and provide recommendations for HR adoption. Input on Technology Roadmaps: Contribute to strategic discussions by providing insights, rollout plans, and customer feedback to shape the technology roadmap. Governance & Standardization: Develop and drive standard work instructions, governance models, tools, and templates to support program activities, ensuring compliance and process adoption. System Upgrades: Coordinate system upgrades to minimize HR disruptions by assessing impacts, representing HR at platform-level discussions, and overseeing testing plans and execution. Security Auditing & Access Management: Manage HR system security audits and periodic reviews, ensuring role-based permissions are maintained and monitored. Transition Planning: Facilitate the integration of new functionality and features into standard support procedures. Project Leadership: Lead or participate in projects to deploy system enhancements and new functionality in collaboration with IT and HR teams. This includes scaling strategies, preparing requirements, obtaining approvals, managing stakeholder communications, configuring, testing, and maintaining documentation. Additional Responsibilities: Perform other duties as assigned to support evolving business needs. Required Knowledge and Experience: Bachelor’s degree in Human Resources, Information Systems, or a related discipline. 5+ years of experience in Human Resource Systems or IT, including hands-on experience with HR operations and processes. Experience with ServiceNow HR product required and HR Operations business processes is highly desirable. ServiceNow certification is preferred. Proficiency in written and verbal English is required. Demonstrated ability to balance priorities, critical thinking skills with the ability to analyse data and systems, generate innovative ideas, and set high standards focused on delivering exceptional customer experiences. Proven ability to foster collaboration, promote diversity and inclusion, and work effectively across global teams. Strong communication skills, including the ability to facilitate meetings and translate technical concepts into consumable language for varying audiences. Skilled in problem-solving with the capacity to manage multiple competing priorities effectively. Comfortable working independently in a hybrid structure both in office and remotely while also thriving in team environments. Exceptional attention to detail and strong technical aptitude. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Innovior is a leading boutique Digital Transformation consultancy. We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, Anaplan, Data & Analytics and Managed Services. This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation initiatives. Since our inception in 2016, our team has expanded to include 120 dedicated professionals based in Sydney, Melbourne, India, and the Philippines. Our expertise spans Management Consulting, Experience Design, Supply Chain Optimisation, Workforce Planning, and Data & AI. Leveraging innovative technologies, we help clients optimise their operations, enhance customer experiences, and maintain a competitive edge. Our client-centric approach, coupled with deep industry knowledge, allows us to deliver tailored solutions that drive meaningful outcomes and fuel success. Join our passionate team and be part of our exciting growth journey at Innovior, and help us shape the future of digital transformation! The Role – Senior Data Consultant As a Senior Data Consultant, you will play a pivotal role in leading and supporting the growth of our Data & Analytics business. Your responsibilities will involve designing and implementing complex data solutions across projects, while providing expert guidance to clients. In this role you will: Identify business problems, articulate objectives and success measures, and translate requirements into current/future state solutions and analytical tools that demonstrate realizable benefits Elicit requirements, design, build and deploy advanced models and analytical solutions Be responsible for the architectural approach and vision for all technical components of the solution and leadership of the technical teams. Develop practices and routines to support data science and automation of analytical based assets into business processes Define approaches and methodologies with specialization and demonstrates expert knowledge in support of project delivery and sales Be responsible for the quality and delivery of technical deliverables and leading overall projects or critical work streams Be an expert in best practices for the design and build of data models and data pipelines Create an exceptional client experience by understanding their expectations, seeking feedback, and engaging around value delivered Key Responsibilities: Data Modeling & Architecture - Design and implement efficient data lake and data warehouse architectures using Azure Data Lake Storage Gen2, Synapse Analytics, or SQL Database. Create and maintain star/snowflake schemas, partitioning strategies, and metadata models. Design & Build Scalable Data Pipelines Develop robust data ingestion and transformation pipelines using Azure Data Factory, Azure Synapse Pipelines, or Databricks. ETL/ELT Development - Build and maintain ETL/ELT pipelines for structured and unstructured data. Leverage tools like Azure Data Factory, Databricks, or Synapse Mapping Data Flows. Power BI Development & Optimization - Design and develop interactive and scalable Power BI reports and dashboards. Build semantic models using Power BI Desktop with strong DAX and Power Query skills. Optimize dataset performance and implement row-level security where needed. Publish, schedule, and monitor datasets in Power BI Service, integrating with Azure datasets where applicable. Performance Optimization - Tune and optimize SQL queries and pipeline performance. Implement cost-efficient strategies for data movement and storage. DevOps & CI/CD for Data Pipelines - Implement CI/CD pipelines using Azure DevOps for data deployments. Manage ARM templates, Bicep, or Terraform for infrastructure provisioning Mentoring & Technical Leadership - Provide guidance to junior data engineers. Why Join Innovior? At Innovior, we thrive on innovation, collaboration, and real-world impact. Here’s why you’ll love being part of our team: Exciting Work: We’re leaders in Intelligent Automation, Salesforce, Data & AI, Cloud, ServiceNow, and more—partnering with Australia’s biggest brands. Supportive Team: Join a dynamic, friendly culture where we solve problems together and celebrate success. Career Growth: Access training, mentorship, and cutting-edge tech to fuel your ambitions. Inclusive & Forward-Thinking: We welcome diverse perspectives and encourage applicants from all backgrounds—even if you don’t meet every criterion. 🚀 Apply Now! If this role isn’t the perfect fit, send in your application—we might have something else for you!

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Cyber Managed Service -Threat Detection & Response - Security Orchestration, Automation and Response (Splunk SOAR) - Senior KEY Capabilities: Excellent teamwork skills, passion and drive to succeed and combat Cyber threats Working with the customer to identify security automation strategies and provide creative integrations and playbooks. Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs. Responsible for execution and maintenance of Splunk SOAR related analytical processes and tasks Management and administration of Splunk SOAR platform Developing custom scripts and playbooks to automate repetitive tasks and response actions. Experienced developer with at least 2 + yrs of experience using Python programming language, REST API and JSON. Must have basic SQL knowledge. Knowledge on Incident Response and Threat Intelligence tools. Creation of reusable and efficient Python-based Playbooks. Use Splunk SOAR platform to enable automation and orchestration on various tools and technologies by making use of existing or custom integration Partner with security operations teams, threat intelligence groups and incident responders. Should have worked in a security operations center and gained understanding of SIEM solutions like Splunk, Microsoft Sentinel and other log management platforms. Having experience in Splunk content development will be an added advantage Willing to learn new technologies and take up new challenges. Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers. Good grasp in conceptualizing and/or implementing automation for business process workflows Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in endpoint protection tools, techniques and platforms such as Carbon Black, Tanium, Microsoft Defender ATP, Symantec, McAfee or others Should be able to assist, support and mitigate production issues. Should have the capability to work with partners and client stack holders to full fill their asks Ability to Coordinate with Vendor to incident closure on according to the severity Review, assess, benchmark and develop issue remediation action plans for all aspects of an engagement. Qualification & experience: Minimum of 3+ years’ experience in cyber security with a depth of network architecture knowledge that will translate over to deploying and integrating Splunk SOAR solution in global enterprise environments. Experience working in ServiceNow SOAR is also an added advantage Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Should have strong hands-on experience with scripting technologies like Python, REST, JSON, SOAP, ODBC, XML etc. Must have honours degree in a technical field such as computer science, mathematics, engineering or similar field Minimum 2 years of working in SOAR (Splunk) Experience in Process Development, Process Improvement, Process Architecture, and Training Quick to apprehend and adapt new applications. Knowledgeable in Cybersecurity and Incident Response Management Certification in Splunk will be an added advantage Certifications in a core security related discipline will be an added advantage. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- ITOM/SecOps/IRM Education Level High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Technical Skills Requirements Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models. 8 to 10 years of relevant experience Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers Lead offshore team in all the Service Now modules like ITOM, SecOps, IRM. The role will spread across blueprint, design, configuration, build and roll out phase. The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team. Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders Build strong internal relationships within the firm and with other services across the organization Develop people through effectively supervising, coaching, and mentoring staff. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints Support practice build efforts to include development of practice intellectual property (IP) Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Responding to Request for Information/Proposal documents Act as the ServiceNow subject matter for ITOM/SecOps/IRM Additional Skills Requirements Must have CSA certification Must have at least two Service Now Implementation Certifications Good to have ITIL Certification EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Cyber Managed Service -Threat Detection & Response - Security Orchestration, Automation and Response (Splunk SOAR) - Senior KEY Capabilities: Excellent teamwork skills, passion and drive to succeed and combat Cyber threats Working with the customer to identify security automation strategies and provide creative integrations and playbooks. Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs. Responsible for execution and maintenance of Splunk SOAR related analytical processes and tasks Management and administration of Splunk SOAR platform Developing custom scripts and playbooks to automate repetitive tasks and response actions. Experienced developer with at least 2 + yrs of experience using Python programming language, REST API and JSON. Must have basic SQL knowledge. Knowledge on Incident Response and Threat Intelligence tools. Creation of reusable and efficient Python-based Playbooks. Use Splunk SOAR platform to enable automation and orchestration on various tools and technologies by making use of existing or custom integration Partner with security operations teams, threat intelligence groups and incident responders. Should have worked in a security operations center and gained understanding of SIEM solutions like Splunk, Microsoft Sentinel and other log management platforms. Having experience in Splunk content development will be an added advantage Willing to learn new technologies and take up new challenges. Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers. Good grasp in conceptualizing and/or implementing automation for business process workflows Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in endpoint protection tools, techniques and platforms such as Carbon Black, Tanium, Microsoft Defender ATP, Symantec, McAfee or others Should be able to assist, support and mitigate production issues. Should have the capability to work with partners and client stack holders to full fill their asks Ability to Coordinate with Vendor to incident closure on according to the severity Review, assess, benchmark and develop issue remediation action plans for all aspects of an engagement. Qualification & experience: Minimum of 3+ years’ experience in cyber security with a depth of network architecture knowledge that will translate over to deploying and integrating Splunk SOAR solution in global enterprise environments. Experience working in ServiceNow SOAR is also an added advantage Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Should have strong hands-on experience with scripting technologies like Python, REST, JSON, SOAP, ODBC, XML etc. Must have honours degree in a technical field such as computer science, mathematics, engineering or similar field Minimum 2 years of working in SOAR (Splunk) Experience in Process Development, Process Improvement, Process Architecture, and Training Quick to apprehend and adapt new applications. Knowledgeable in Cybersecurity and Incident Response Management Certification in Splunk will be an added advantage Certifications in a core security related discipline will be an added advantage. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- ITOM/SecOps/IRM Education Level High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Technical Skills Requirements Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models. 8 to 10 years of relevant experience Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers Lead offshore team in all the Service Now modules like ITOM, SecOps, IRM. The role will spread across blueprint, design, configuration, build and roll out phase. The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team. Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders Build strong internal relationships within the firm and with other services across the organization Develop people through effectively supervising, coaching, and mentoring staff. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints Support practice build efforts to include development of practice intellectual property (IP) Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Responding to Request for Information/Proposal documents Act as the ServiceNow subject matter for ITOM/SecOps/IRM Additional Skills Requirements Must have CSA certification Must have at least two Service Now Implementation Certifications Good to have ITIL Certification EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Cyber Managed Service -Threat Detection & Response - Security Orchestration, Automation and Response (Splunk SOAR) - Senior KEY Capabilities: Excellent teamwork skills, passion and drive to succeed and combat Cyber threats Working with the customer to identify security automation strategies and provide creative integrations and playbooks. Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs. Responsible for execution and maintenance of Splunk SOAR related analytical processes and tasks Management and administration of Splunk SOAR platform Developing custom scripts and playbooks to automate repetitive tasks and response actions. Experienced developer with at least 2 + yrs of experience using Python programming language, REST API and JSON. Must have basic SQL knowledge. Knowledge on Incident Response and Threat Intelligence tools. Creation of reusable and efficient Python-based Playbooks. Use Splunk SOAR platform to enable automation and orchestration on various tools and technologies by making use of existing or custom integration Partner with security operations teams, threat intelligence groups and incident responders. Should have worked in a security operations center and gained understanding of SIEM solutions like Splunk, Microsoft Sentinel and other log management platforms. Having experience in Splunk content development will be an added advantage Willing to learn new technologies and take up new challenges. Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers. Good grasp in conceptualizing and/or implementing automation for business process workflows Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in endpoint protection tools, techniques and platforms such as Carbon Black, Tanium, Microsoft Defender ATP, Symantec, McAfee or others Should be able to assist, support and mitigate production issues. Should have the capability to work with partners and client stack holders to full fill their asks Ability to Coordinate with Vendor to incident closure on according to the severity Review, assess, benchmark and develop issue remediation action plans for all aspects of an engagement. Qualification & experience: Minimum of 3+ years’ experience in cyber security with a depth of network architecture knowledge that will translate over to deploying and integrating Splunk SOAR solution in global enterprise environments. Experience working in ServiceNow SOAR is also an added advantage Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Should have strong hands-on experience with scripting technologies like Python, REST, JSON, SOAP, ODBC, XML etc. Must have honours degree in a technical field such as computer science, mathematics, engineering or similar field Minimum 2 years of working in SOAR (Splunk) Experience in Process Development, Process Improvement, Process Architecture, and Training Quick to apprehend and adapt new applications. Knowledgeable in Cybersecurity and Incident Response Management Certification in Splunk will be an added advantage Certifications in a core security related discipline will be an added advantage. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- ITOM/SecOps/IRM Education Level High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Technical Skills Requirements Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models. 8 to 10 years of relevant experience Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers Lead offshore team in all the Service Now modules like ITOM, SecOps, IRM. The role will spread across blueprint, design, configuration, build and roll out phase. The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team. Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders Build strong internal relationships within the firm and with other services across the organization Develop people through effectively supervising, coaching, and mentoring staff. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints Support practice build efforts to include development of practice intellectual property (IP) Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Responding to Request for Information/Proposal documents Act as the ServiceNow subject matter for ITOM/SecOps/IRM Additional Skills Requirements Must have CSA certification Must have at least two Service Now Implementation Certifications Good to have ITIL Certification EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

COMPANY PROFILE Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally. PROFILE SUMMARY This position plays a critical role in both the implementation of new modules as well as the maintenance/continuous improvement of existing modules. The Analyst works with platform users from internal customer teams to understand the business needs and recommend solutions. This position is then responsible for configuring the platform to meet these requirements. This may involve working closely with a Software Implementation (SI) vendor or other team members on larger projects and independently on smaller initiatives. RESPONSIBILITIES Extend Bain’s emerging ServiceNow platform by implementing critical new capabilities and developing/coding required extensions (40%) Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities. This will be as part of a team on larger initiatives and independently on smaller initiatives. Work with internal teams to review, test, and implement configuration changes in implemented ServiceNow products. Provide configuration/implementation support to ServiceNow project teams. Advocate and implement solutions where ServiceNow can be utilized to automate manual processes. Research and test potential solutions to solve non-standard scenarios Assist in building new ServiceNow integrations Maintain and optimize ServiceNow implementation through thoughtful and timely system administrator duties (40%) Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities. This will be as part of a team on larger initiatives and independently on smaller initiatives. Design and configure ServiceNow reports and dashboards required to support business needs Assist internal ServiceNow users to resolve support issues directly or as escalated from other team members. Proactively monitor the stability and usability of the platform across environments, taking action where necessary Lead the creation of Service Catalog items, including creating appropriate documentation and associated Knowledge Base articles. Perform platform upgrade planning and execution with the assistance of the ServiceNow team Maintain a current and comprehensive understanding of the ServiceNow platform (10%) Stay current on Bain's utilization of ServiceNow and changes to those products due to upgrades Review the documentation around best practices for using ServiceNow to ensure clear and concise direction. Assist with knowledge transfer within Bain’s ServiceNow team and lead knowledge transfer with internal customers. (10%) Create and maintain relevant knowledge base articles associated with ServiceNow. Translate complex system processes into user friendly language to aid in the creation of communications and training documentation QUALIFICATIONS & EXPERIENCE 3-5 years of experience as a ServiceNow Administrator 2-4 years of IT support experience preferred Associate's/Bachelor’s degree or an equivalent combination of education, training and experience Proven strong logic, analytical and technological skills Strong communication and customer service skills Demonstrated ability to learn and troubleshootindependently Ability to understand and modify JavaScript Experience with client-side and server-side scripting Ability to work independently and within teams Good to have ServiceNow Certified System Administration & ITIL certification WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 15 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents .

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.