1433522 Jobs

Role : site engineer Edu : BE/DCE( civil) Exp :( 3-5) years (construction) location : Chennai key skill :( Residential project, villa, house, apartments, bungalow) Must have two wheeler with license

Looking for Flutter Developer with 02 yrs experience. Must know Dart, Flutter SDK, Firebase, REST APIs, Git. Knowledge of state management (Bloc, Provider, etc.) and app deployment. Good UI skills & team spirit required. On-site role.

Overall responsibility for finishing activities across department. oversee operations like planning, organizing, staffing, leading & controlling collaborate with departmental HODs, Plant head & management to understand objectives & requirements. Required Candidate profile Experience in Taffeta Experience in running 100% Polyester and Nylon fabric. Exposure of fabric coating process. Experience in performance fabrics Experience in Processing & finishing 5S compliance

Roles and Responsibilities: Attend the qualified leads (which will be generated by the Presales team) by meeting clients, where you will present tailored made options and will bring your clients through a no-pressure education-based presentation touching on buying/investment Develop rapport and get to know the client and finding out about their goals and vision for the future Educate on Property Investment and make your clients aware of the incentives available to them, and open their eyes to different strategies available for them to pursue You will be responsible for relationship management, assisting your clients through the decision making process, and follow up communication to foster a long-term relationship both pre and post sales. Represent the brand with integrity at all times, aiming to bring consistent value to all clients you come into contact with Seeking referrals and networking to grow your own suite of clients Conduct surveys to identify price of competing properties The employee is responsible for the end-to-end sales progress (generating leads - closure) Key Skills: An above average ability to convert and close sales opportunities Exceptional communication skills in both verbal and written forms In Depth knowledge about the location/city you have applied for. Positive attitude for doing meetings each day, for meeting new people and someone who enjoys doing sales Experience in direct sales will be an added advantage Ability to understand requirements of prospects and decent aptitude to understand and pitch property solutions to prospects High levels of passion and ownership Have a passion for the real estate market and a hunger for sales Any Graduation / MBA degree

Job Description: Full Stack Developer (ReactJS & Java/Spring Boot) 1. Position Overview We are seeking a passionate and driven Full Stack Developer with 2+ years of hands-on experience in building web applications using ReactJS for the frontend and Java/Spring Boot for the backend. This role is ideal for a proactive individual eager to grow their skills, contribute to real-world projects, and work in a collaborative, agile environment. You will be responsible for developing, testing, and maintaining both client-side and server-side components of our applications, contributing directly to features that impact our users. 3. Location Ahmedabad, Gujarat, India: On-site 4. Experience Required 2+ Years of hands-on experience in Full Stack Development. 5. Key Responsibilities The Full Stack Developer will be responsible for: Frontend Development: Develop and maintain user-facing features using ReactJS, ensuring responsiveness and a good user experience. Translate UI/UX designs and wireframes into high-quality code. Collaborate with UI/UX designers to implement interactive and intuitive user interfaces. Optimize frontend performance for speed and scalability. Backend Development: Design, develop, and maintain RESTful APIs and server-side logic using Java and Spring Boot. Implement business logic, integrate with databases, and handle data processing. Ensure the security and reliability of backend services. Database Management: Work with relational databases (e.g., MySQL, PostgreSQL) to design and manage database schemas. Write efficient SQL queries and manage data interactions through ORM frameworks (e.g., JPA/Hibernate). Code Quality & Testing: Write clean, well-structured, and maintainable code following coding standards. Participate in code reviews and provide constructive feedback. Write unit and integration tests for both frontend and backend components to ensure quality. Collaboration & Learning: Collaborate effectively with team members, product managers, and QA engineers throughout the software development lifecycle. Actively participate in agile ceremonies (sprint planning, daily stand-ups). Continuously learn and adapt to new technologies and best practices. Assist in identifying and resolving technical issues and bugs. 6. Required Skills & Qualifications Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Overall Experience: Minimum of 2 years of hands-on experience in full-stack web development. 7. Tech Stack & Core Competencies (Must-Have) Frontend: ReactJS: Strong proficiency in React concepts (components, props, state, hooks). JavaScript (ES6+): Solid understanding of modern JavaScript. HTML5, CSS3: Good understanding of web markup and styling ( e.g., Flexbox, Grid, Bootstrap, basic SASS/LESS). State Management : Familiarity with state management patterns (e.g., Context API, basic Redux usage) . Backend (Java Ecosystem): Java: Good understanding of Core Java concepts (OOP, data structures, collections). Spring Boot: Hands-on experience developing RESTful APIs with Spring Boot. Spring Framework: Familiarity with Spring MVC, Spring Data JPA. ORM: Basic understanding of JPA/Hibernate. Databases: SQL: Practical experience with at least one relational database ( e.g., MySQL, PostgreSQL) including writing SQL queries. Version Control: Experience with Git (using GitHub, GitLab, or Bitbucket). API Development: Experience consuming and developing RESTful APIs. Problem-Solving: Strong analytical and problem-solving skills. Communication: Good verbal and written communication skills. 8. Nice to Have (Bonus Points) Experience with Type Script for either frontend or backend. Exposure to microservices architecture (understanding concepts). Familiarity with Docker for containerization. Basic understanding of cloud platforms (AWS, GCP, or Azure). Experience with testing frameworks like Jest, JUnit, Mockito, or Spring Boot Test. Knowledge of CI/CD pipelines. Familiarity with build tools like Maven or Gradle.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

This role involves the development and application of engineering practice and knowledge in the following technologies: Electronic logic programs (FPGA, ASICs); Design layout and verification of integrated circuits (ICs),printed circuit boards(PCBs), and electronic systems; and developing and designing methods of using electrical power and electronic equipment; Job Description - Grade Specific Focus on Electrical, Electronics Semiconductor. Fully competent in own area. Acts as a key contributor in a more complex critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments Analyse log files and all other relevant information to troubleshoot and resolved storage issues Analyse and resolve Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service. Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

We are seeking a skilled and detail-oriented Database Support Engineer with over 2-7 years of hands-on experience in Oracle Database administration and support. The ideal candidate will be responsible for maintaining database performance, integrity, and security, while providing technical support and troubleshooting for Oracle-based systems. Key Responsibilities: Provide day-to-day support for Oracle databases, including monitoring, performance tuning, and troubleshooting. Perform database maintenance tasks such as backups, restores, and patching. Assist in the design and implementation of database structures, objects, and procedures. Monitor database health and proactively address potential issues. Collaborate with development and infrastructure teams to ensure database reliability and efficiency. Respond to and resolve database-related incidents and service requests. Maintain documentation related to database configurations, procedures, and support processes. Required Skills & Qualifications: Minimum 2 -7 years of experience in Oracle Database administration and support. Strong knowledge of Oracle 11g/12c/19c environments. Experience with Oracle tools such as RMAN, Data Pump, and SQL*Plus. Proficiency in writing and optimizing SQL queries. Familiarity with database security, backup and recovery, and performance tuning. Understanding of Oracle architecture and internals. Excellent problem-solving and communication skills. Preferred Qualifications: Oracle Certified Associate (OCA) or Oracle Certified Professional (OCP) certification. Experience with Linux/Unix environments. Exposure to cloud-based database services (e.g., Oracle Cloud, AWS RDS).

This role involves the development and application of engineering practice and knowledge in the following technologies: Design of mechanical systems, devices, equipment and machines; installing and maintaining mechanically functioning equipment; simulating a wide range of interactions and evaluate performance in real world scenarios; and develop prototype for manufacturability, testing and validation. Job Description - Grade Specific Focus on Mechanical Physical Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies) Active Listening Adaptability Analytical Thinking CAD & Digital Twin Design: Generative Design & Additive Manufacturing Collaboration Material Science and Recycling Process Material Science: Metals, Composite, Surface and Nanomaterials Problem Solving Product Digital Design: AutoCAD Product Digital Design: Autodesk Fusion 360 Product Digital Design: CATIA V5 Project Management Project Planning Projects & QCT Management, Supplier Management Rapid Dynamics: Crash and Vulnerability Risk Management Scope Management Specification and Requirements Management Stakeholder Management Static Stress Analysis Static Stress: Physics & Simulation Science Strategic Thinking Sustainability-Electrification Sustainability-Green Hydrogen

Position : Talent Acquisition Expert (NON - IT) Educational Qualification : MBA-HR Total Experience Required: 06 to 08 years in "NON - IT" recruitment ONLY . Campus Hiring ( ITI/ Diploma) will be added advantage. Job Location: Hyderabad - Shamshabad , Telangana Objective: Plans, performs and oversees all required activities to ensure smooth recruitment process. Job Requirements: Must & should have experience on full Life Cycle of NON - IT Recruiting (screening resumes, interviewing, technical queries & interviews, closing of candidates and responsibilities till joining of candidates Must be proficient in recruiting techniques like Campus Hiring, Calling, Networking Sites, Referrals, and Internet-Based recruiting Tools Ability to understand the technical requirements and submit profiles on time Must have experience in hiring all levels of technical candidates. Ability to work as a good team player, screening, Maintaining & building the candidate database. Ability to work independently and multi-task in a fast-paced environment. Knowledge along with Application Tracking System Should generate and maintain MIS reports.

SUMMARY Job Title: Experienced Car Inspector & Maintenance Technician Automobile Industry We are seeking a qualified and experienced Car Inspector and Maintenance Technician to join our team. The ideal candidate should have strong expertise in car diagnostics, inspection, and maintenance, preferably with experience in the GCC region . Proficiency in Arabic and possession of valid educational documents are essential. Key Responsibilities: Conduct thorough vehicle inspections to identify mechanical and safety issues Perform regular maintenance and repairs on a wide range of vehicles Diagnose technical problems using modern automotive tools and systems Ensure compliance with automotive industry standards and safety regulations Maintain detailed service records and inspection reports Collaborate with other technicians and departments to ensure timely service delivery Requirements Key Requirements: Minimum of 5 years of experience in the automobile industry Proven knowledge of car inspection, repair, and maintenance procedures GCC work experience is highly preferred Proficiency in Arabic (speaking, reading, and writing) Must hold valid educational certificates/documents Strong diagnostic and troubleshooting skills Benefits Benefits: Attractive salary package Free accommodation provided 2 - year employment visa Air ticket (flight) included

-Generate new sales leads through networking, cold calling, digital marketing, and referrals. -Meet with clients to understand their property needs and provide expert advice. -Conduct property viewings and site visits with prospective clients. Required Candidate profile -Bachelor’s degree -Experience in real estate sales is a plus -Strong sales, negotiation & interpersonal skills -Excellent verbal & written communication -Proficient in Microsoft Office & CRM tools Perks and benefits Additional commission incentives on deal closure

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Roles and Responsibilities: Work experience of Accounts Payable/Procure to Pay Knowledge on GST, IGST, CGST, TDS, VAT Invoice Processing/Invoice audit/vendor payments experience must SAP end user experience in FI Module for Financial accounting is must. Advanced Excel, PPT, MIS report and other analytical reporting knowledge & experience is an added advantage. Knowledge about different kind of payment methods and payment term. PO and non PO invoices handling Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Datacenter - Wintel Stack.

> Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

> 8+ Years of experience in Application Development using Java and Advance Technologies tool Strong understanding of fundamental architecture and design principles, object-orientation principles, and coding standards Ability to design and build smart, scalable, and resilient solutions with tight deadlines, both high and low-level. Strong analytical and problem-solving skills Strong verbal and written communication skills Good knowledge in DevOps, CI-CD Understanding on source control, versioning, branching etc. Experienced in Agile methodology and Waterfall models Strong experience in Application Delivery, that also includes Production Support Very Good presentation and documentation skills Ability to learn and adapt to new technologies and frameworks Awareness about Release Management Strong team player who can collaborate effectively with relevant stakeholders ;Recommend future technology capabilities and architecture design considering business objectives, technology strategy, trends and regulatory requirements. Must have skills Strong programming and hands-on skills in Java 8 or above (preferably Java 17) Good hands on Java Collections and Streams Good hands on Data structure and Algorithms. Good experience in developing vulnerable free Spring Framework applications Good knowledge on Spring DI/Blueprints, Spring Boot, etc. Good knowledge about Design Patterns and Principles Good knowledge on OR frameworks like Hibernate, JPA etc. Good knowledge on API building (Web Service, SOAP/REST) Good knowledge on Unit testing and code coverage using JUnit/Mockito Good knowledge on code quality tools like SonarQube, Security Scans etc. Good knowledge on containerized platforms like Kubernetes, OpenShift, EKS (AWS) Good knowledge in Enterprise Application Integration patterns (synchronous, asynchronous) Good knowledge on multi-threading and multi-processing implementations Experience in RDBMS (Oracle, PostgreSQL, MySQL) Knowledge on SQL queries Ability to work in quick paced, dynamic environment adapting agile methodologies Ability to work with minimal guidance and/or high-level design input Knowledge on Microservices based development and implementation Knowledge on CI-CD pattern with related tools like Azure DevOps, GIT, Bitbucket, etc. Knowledge on JSON libraries like Jackson/GSON Knowledge on basic Unix Commands Possess good documentation and presentation skills Able to articulate ideas, designs, and suggestions Mentoring fellow team members, conducting code reviews Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation

> Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

Role & responsibilities Preferred candidate profile Job vacancy Axis Bank (Permanent job ) Role: Assistant manager and Sales officer Gender: Both Male and Female Any UG/PG Degree Can apply Salary: 20k to 28 k Plus incentives Experience:1 -2 years in any sales Experience and bank sale interested Candidate can apply Product: Current Account and Saving Account - (CASA) Mandatory Documents Certificate 3. Experience letter, pay slip , offer letter of previous company 4. Aadhar Card 5. Pan Card with signature 6. Updated Resume Preferred candidate profile Role & responsibilities Preferred candidate profile Perks and benefits interested Candidate Can apply Hr. Role & responsibilities JOB LOCATION : changanassery Perks and benefits Role & responsibilities Preferred candidate profile Perks and benefits Role & responsibilities Interested Candidate Contact Hr Sooraj 8608776872 Role & responsibilities Preferred candidate profile Perks and benefits Perks and benefits Role & responsibilities Preferred candidate profile

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

> * Experience in Trust & Safety domain * Excellent stakeholder management skills * Excellent Customer Management skills * Strong organizational skills and ability to multitask and prioritize work * Proven ability to work independently in a fast-paced environment * Excellent communication skills to share findings in an understandable and actionable manner * Broad understanding of training and development * Handy with Google Spreadsheets/MS Excel, Google Slides & Powerpoint * Experience in Trust & Safety domain * Excellent stakeholder management skills * Excellent Customer Management skills * Strong organizational skills and ability to multitask and prioritize work * Proven ability to work independently in a fast-paced environment * Excellent communication skills to share findings in an understandable and actionable manner * Broad understanding of training and development * Handy with Google Spreadsheets/MS Excel, Google Slides & Powerpoint

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance