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Product Support Representative III (Macros/VBA/Handling user queries)

Product Support Representative III (Macros/VBA/Handling user queries)

FIS

6 - 8 years

8 - 10 Lacs

Pune

Posted:15 hours ago| Platform:

Apply

Skills Required

Automation Process improvement Scheduling Outsourcing Troubleshooting Macros Financial services Product support Monitoring Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you curious, motivated, and thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team :

The GDO Wealth IT is a growing team in India and primarily provides Automation and IT support to FIS Wealth Solutions Business. You will be part of the team which works on Development and Support for Wealth Outsourcing (BPaas) clients

What you will be doing :

Supporting user queries and tickets on trust accounting system using SQL
Troubleshooting issues with Access Databases
Complex issue triage, investigation, and coordination to closure
Monitoring jobs and feeds
Involvement and owning of releases and upgrades
Implement production changes
May Develop and implement solutions that require analysis and research.
Works on small to large, complex projects that require increased skill in business modeling and requirements definition, multiple products/services, and one or more technical environments.
Plans, performs, and implements process improvement initiatives
Responsible for most complex business and systems process analysis, design and simulation.
Other related duties assigned as needed.

What you bring :

6-8 years Experience
Experience of supporting applications having financial data
Experience of handling user queries and problem solving
Willingness to learn new technologies
Hands-on experience of Microsoft SQL Server, creating queries and stored procedures
Proficiency in Microsoft Access Mandatory
Advanced Excel Skills (VBA, Macros, etc.) Required
Experience with Job scheduling tools Preferred
Proficiency in Python Preferred

Qualifications

Degree or equivalent.

Competencies

Excellent oral and written communication and articulation skills;
Time Management & Prioritization Skill;
Strong interpersonal skills & customer orientation and an unwavering commitment to service quality;
Strong research and analytical skills and attention to detail;
Collaborative Collaborate with different groups and complete the assigned task;
Attention to detail Understand customer requirement in detail and process per procedure;
Organized approach manage and adapt priorities according to client and business requirements;
Team Player- Be part of a global team.

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities

Competitive salary and benefits

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Product Support Representative III (Macros/VBA/Handling user queries)