2915 Product Support Jobs

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with intern...

Source Job: Business Analyst eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in the United Kingdom, USA and India, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. The Business Analyst will be responsible for assisti...

Role Title: AVP, IAM User Reconciliation Product Owner (L11) Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition...

We help the world run better At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What youll build: Engage with strategic cloud customers / partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise, kno...

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. . Job Summary This position is responsible for identifying and managing all New Product Introduction (NPI) and New Market Introduction (NMI) programs for the assigned product group. The incumbent actively participates in collaboration meetings with product groups to define product support strategies and develop effective parts stocking plans. Additionally, the role oversees NPI parts inventory and ensures availability to end customers, supporting a seamless product launch and customer experience. What You Will Do: Ensure Aftermarket NPI readiness at Gateway 6 (GW6)/first ship date for the ...

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments th...

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments th...

About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode i...

Kotak Mahindra Bank Limited is looking for Team Member - Customer Service-Product-Support-Service to join our dynamic team and embark on a rewarding career journey. Deliver high-quality support and resolution for product-related customer service operations. Manage inbound and outbound interactions, respond to queries, and resolve complaints within defined timelines. Coordinate with internal departments for issue escalation and resolution. Track service requests, maintain detailed records of customer interactions, and ensure adherence to service-level agreements. Provide process improvement feedback and assist in the development of knowledge bases or FAQs. Maintain professionalism during cust...

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes. Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovati...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

- Good knowledge of L2 support processes - Proficiency in ticketing tools (e.g., ServiceNow, JIRA) - Strong SQL skills for data analysis and reporting - At least 6 months of experience with Power BI for data visualization and reporting Required Candidate profile - Ability to troubleshoot and resolve application-related issues Manage and resolve tickets in a timely manner - Analyze data using SQL and create reports using Power BI

Software Support Executive will be responsible for providing technical assistance and support to end users for software applications particularly ERP and other business systems. The role involves troubleshooting, resolving user issues, training users

“Looking for a Technical Support Executive to handle customer queries, resolve login and platform issues, guide users, manage tickets, and ensure timely follow-ups. Strong communication, troubleshooting skills, and customer focus required.”

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your role will involve supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating own availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve all client queries, accessing and maintaining internal knowledge bases, resour...

We are looking for a highly skilled and motivated Associate Product Support Analyst to join our team at Herbalife Int India Pvt Ltd. The ideal candidate will have a strong background in medical services or hospital settings, with excellent analytical and problem-solving skills. Roles and Responsibility: Provide product support and training to customers on herbal products. Analyze customer feedback and resolve issues related to product quality and efficacy. Collaborate with cross-functional teams to develop new products and improve existing ones. Develop and maintain technical documentation of products and their uses. Conduct market research to stay updated on industry trends and competitor a...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...

About The Role Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Commercial Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product b...

About The Role Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by ...

Key Responsibilities: Updating & checking pipeline data, including cross checking with other business teams to verify funding date, allocations, spread, OID, EBITDA, LTV etc. Checking to ensure the pipeline details are populated correctly for deals that have progressed through further stages. Handling weekly and monthly deliverables, meeting the given timelines. Updating holdings data from reports into the deployment backup file, on weekly basis. Refresh fund materials in the deck and ensure data and dates updated. Prepare monthly one-pagers and fund monthly deck immediately post the NAV is made available. Updating of fund monthly returns bridge model with latest results. Support in preparat...

Job Description Summary As Power Electronics Engineer you will report to the Valve Converter Electrical Team Lead within the Valve Converter Engineering & Technology Function (Team who deliver development project and customer projects for the HVDC Valve Converter). The successful candidate will be part of a highly motivated dynamic and rapidly growing team of engineers working on the project activities related to HVDC applications. This is a very exciting and dynamic field of power engineering in which GE Vernova leading contribution has worldwide recognition. The role gives an excellent opportunity for a motivated candidate to innovate expand their design skill and personal development with...

1. To review order indents and ensure correctness. To communicate with internal functions like Technical Support to Sales (TSS) and Projects & Contract Management (PCM) for corrections to the Indents and QCPs. 2. To participate in internal kick-off meetings and provide technical inputs and ensure resolution of any technical concerns. 3. To review and approve Pump Quality Control Plans (QCPs) submitted by TSS and CM functions within (1) working day. To ensure correctness of Inspection class during the review. 4. To prepare and release an error free pump part list in SAP for standard pumps within (5) working days and for project pumps within (10) working days from the receipt of indent. To ens...

Job Profile : Performance Marketer Location : Pune Experience Required : 2-3 yrs - Softenger Job Profile : Performance Marketer Job Location : Experience Required : 2-3 yrs Job Description : Role Plan, execute, and optimize performance marketing campaigns to drive lead generation and brand visibility for enterprise IT services. Manage paid ads, SEO, email, and social channels with a strong focus on B2B marketing impact. Ensure campaigns are data-driven, ROI-focused, and aligned with business goals.

Job Profile : TechOps Engineer Location : Gurgaon Experience Required : 3-5 yrs - Softenger Job Profile : TechOps Engineer Job Location : Experience Required : 3-5 yrs Job Description : Provide support in managing and scaling infrastructure, deployment and day-to-day operational activities. Monitor application health, quick response to alerts, reduce MTTR in production issues. Closure of reported customer issues within SLA.

Job Purpose: This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the servi...