1209 Product Support Jobs

The role aims to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, field all incoming help requests from clients via telephone and/or emails in a courteous manner, document all pertinent end-user identification information, update your availability in the RAVE system to ensure productivity of the process, record, track, and document all queries received, follow standard processes and procedures to resolve client queries, access and maintain internal knowledge bases, resources, and frequently asked questions, identify appropriate product details to facilitate better client interaction and troubleshooting, document and analyze call logs to spot trends, maintain and update self-help documents for customers, and escalate serious client issues to the Team leader in cases of untimely resolution. You will deliver excellent customer service through effective diagnosis and troubleshooting of client queries, provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions, assist clients with navigating around product menus, troubleshoot all client queries in a user-friendly, courteous, and professional manner, maintain logs and records of all customer queries, accurately process and record all incoming calls and emails using the designated tracking software, offer alternative solutions to clients where appropriate, organize ideas and effectively communicate oral messages appropriate to listeners and situations, follow up and make scheduled call backs to customers, and record feedback to ensure compliance to contract/SLAs. You will build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client by undertaking product trainings to stay current with product features, changes, and updates, enrolling in product-specific and any other trainings per client requirements/recommendations, partnering with team leaders to brainstorm and identify training themes and learning issues, updating job knowledge by participating in self-learning opportunities and maintaining personal networks. Performance Parameters: 1. Process: No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback. 2. Self-Management: Productivity, efficiency, absenteeism, Training Hours, No of technical training completed. Experience: 1-3 Years. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,

Job Description Summary We are seeking a dynamic and experienced Senior Manager Install Base (IB) Support to lead the support and lifecycle management of key deployed products. This role is critical to ensuring platform stability, customer satisfaction, and proactive lifecycle planning across four strategic products: Elastic Edge, Data Highway, Mural Clinical Viewer. The IB Manager will lead a cross-functional team of experts and will be responsible for driving operational excellence, cyber compliance, and upgrades, upgrade strategies across the install base. He/she will also lead and implement proactive maintenance and auto healing. Designs, programs, documents, tests, and fixes bugs involved in creating and maintaining applications and frameworks involved in a software release lifecycle resulting in a digital product. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment. Job Description At GE Healthcare, youll be part of a mission-driven team thats transforming healthcare through innovation and technology. This role offers a unique opportunity to lead critical install base operations, drive AI-powered support innovation, and make a tangible impact on patient care and system reliability. Key Responsibilities Customer Support Leadership Lead and manage customer support operations for the install base, ensuring timely resolution of issues and high customer satisfaction. Patch and Upgrade Management Oversee planning and execution of software patches, upgrades, and hotfixes across all supported products. Cybersecurity and EOL Planning Proactively manage cybersecurity upgrades and end-of-life (EOL) transitions to ensure compliance and minimize risk. Platform Stability and Responsiveness Monitor and enhance system performance, availability, and responsiveness across the install base. GenAI-Driven Support Innovation Leverage Generative AI Technologies To Enhance Product Support Through Proactive issue detection and resolution Predictive maintenance strategies Auto-healing capabilities and intelligent alerting Knowledge base generation and intelligent ticket triaging Cross-Functional Collaboration Work closely with product engineering, quality, regulatory, and customer success teams to align support strategies with business goals. Team Leadership and Development Build and mentor a high-performing team, fostering a culture of accountability, continuous improvement, and customer focus. Qualifications Bachelors or Masters degree in Engineering, Computer Science, or related field. 12+ years of experience in software engineering, product support, or technical operations. Proven leadership experience managing cross-functional teams and customer-facing operations. Demonstrated experience managing and supporting healthcare digital products, with a strong understanding of clinical workflows, compliance, and customer expectations. Strong understanding of software lifecycle management, cybersecurity, and regulatory compliance in healthcare or similar domains. Experience or interest in applying AI/ML or GenAI technologies to operational workflows. Excellent communication, problem-solving, and stakeholder management skills. Roles And Responsibilities Design, build, deliver and maintain software applications & services. Working in the areas of machine, cloud, platform and/or application. Responsible for full software lifecycle including activities such as requirement analysis, documentation/procedures and implementation. Typically a 1st line manager of professionals or a 2nd line manager of a professional department. Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. Additional Information Relocation Assistance Provided: Yes Show more Show less

Design and architect technical solutions for the business problems. Provide technical leadership to teammates through coaching and mentorship. Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain. Implement new features and modifications. Work in cross-functional team, collaborating with peers during entire SDLC. Develop code for system changes or new modules within Bottomline core technology and architecture according to specifications and standards Follow release cycles and commitment to deadlines. Performs production support and troubleshooting and maintenance (defect resolution) Assist in the collection and documentation of users requirements, development of user stories, estimates and work plans. Prepare reports, manuals and other documentation on the status, operation and maintenance of software. Required Skills: Expert level understanding of all phases of SDLC, preferably with Agile methodology. Strong coding experience with Java , J2EE , SQL JavaScript. Strong Knowledge in Spring , Hibernate , Springboot and docker . Strong Knowledge in testing framework like Junit , Mockito. Good knowledge and understanding of CI/CD processes and tools ( Jenkin / GitLab, ArgoCD ). Good Knowledge in REST API design and implementation. Knowledge in Postgresql /Oracle. Solid experience developing with SQL queries, stored procedures, views and triggers for Oracle databases. Understanding of Design Patterns , SOLID Principles , multi-tier architecture and Services Oriented Architecture . Excellent communication (verbal and written) and interpersonal skills. Able to step into complex situations and take responsibility. Strong problem solving and conflict resolution skills. Preferred Skills: Ability to learn and master internal frameworks quickly. Deep knowledge in writing complex unit tests. XML and knowledge of generating Java data binding code from XSDs Experience with Agile methodology. Experience developing complex financial applications. ExperienceandEducation: 7+ years of experience as Java developer. Bachelor s degree in computer science or equivalent About Bottomline Technologies Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The companys solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital. Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies. Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer. Please Note: Bottomline Technologies does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. Role: Software Development - Other Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate

Design and architect technical solutions for the business problems. Provide technical leadership to teammates through coaching and mentorship. Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain. Implement new features and modifications. Work in cross-functional team, collaborating with peers during entire SDLC. Develop code for system changes or new modules within Bottomline core technology and architecture according to specifications and standards Follow release cycles and commitment to deadlines. Performs production support and troubleshooting and maintenance (defect resolution) Assist in the collection and documentation of users requirements, development of user stories, estimates and work plans. Prepare reports, manuals and other documentation on the status, operation and maintenance of software. Required Skills: Expert level understanding of all phases of SDLC, preferably with Agile methodology. Strong coding experience with Java , J2EE , SQL JavaScript. Strong Knowledge in Spring , Hibernate , Springboot and docker . Strong Knowledge in testing framework like Junit , Mockito. Good knowledge and understanding of CI/CD processes and tools ( Jenkin / GitLab, ArgoCD ). Good Knowledge in REST API design and implementation. Knowledge in Postgresql /Oracle. Solid experience developing with SQL queries, stored procedures, views and triggers for Oracle databases. Understanding of Design Patterns , SOLID Principles , multi-tier architecture and Services Oriented Architecture . Excellent communication (verbal and written) and interpersonal skills. Able to step into complex situations and take responsibility. Strong problem solving and conflict resolution skills. Preferred Skills: Ability to learn and master internal frameworks quickly. Deep knowledge in writing complex unit tests. XML and knowledge of generating Java data binding code from XSDs Experience with Agile methodology. Experience developing complex financial applications. ExperienceandEducation: 7+ years of experience as Java developer. Bachelor s degree in computer science or equivalent About Bottomline Technologies Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The companys solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation and optimization of working capital. Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies. Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer. Please Note: Bottomline Technologies does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. Role: Software Development - Other Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate

Overseeing day to day technical operations. Assistingin training new employees and reviewing the high performing team Developing and assigning work schedules/tasks Reviewing ongoing operations and rectifying any issues Participates in design and code reviews that can result in better quality experience for our customers. Troubleshoot and resolve production issues within the agreed SLAs. Collaborate with cross-functional teams, including product, Production support, and operations, to ensure best-in class customer experience. Lead groups of engineers working with the scrum master and management to coordinate and deliver. Provide technical support to operations or other development teams Review work of peers and team members. Participate in planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to reporting manager. POC on new technologies/frameworks. Required Skills: High technical credibility and strong programming skills with Java EE, SQL, JavaScript, JMS, REST and SOAP services. Strong experience in java frameworks, especially spring framework . In-depth knowledge of software development principles, design patterns , and best practices. Sound technical foundation of single and multi-tier architecture, web-based development, and Services Oriented Architecture. Proficiencyin Java, Data structure and algorithms, Collections and Concurrency. Solid experience with SQL queries, stored procedures, views, and triggers for Oracle databases. Proficient using source code management tools such as Git/bitbucket and build tools like maven . Strongknowledge and understanding of CI/CD processes and tools ( Jenkin ) StrongExperience in UnixLinux basic commands. Excellent problem-solving skills and the ability to troubleshoot complex integration issues. Exposure to Apache Camel or any other integration framework. Ability to see the big picture, while not losing sight of necessary details. Hands on Experience in Data Structures and Algorithms. Experience in leading a team through all the phases of software development cycle. Excellent verbal and written communication Experienced in agile software development lifecycle. Key Relationships: Development Manager / Scrum Master. Product Owner Agile team members. Role: Technical Lead Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate

As a Senior Developer in the Application Foundation team at SAP, you will play a key role in building a scalable system to process complex commercial business scenarios. Your primary responsibilities will involve designing and developing enterprise-grade products and services using various tools and technologies. Collaboration will be a cornerstone of your work, as you engage with development leads, product owners, managers, and operations colleagues to deliver high-quality engineering outputs that create value for our customers. Your daily tasks will revolve around software delivery, where you will write code, build services, and deliver products within committed timelines. You will also be involved in DevOps activities, including on-duty 24/7 support shifts when required. Additionally, you will work closely with the Product Manager and Development Manager to drive the complete software development lifecycle, from design to implementation in an agile environment. Your expertise will be crucial in providing functional and architectural guidance to the team, ensuring the successful adoption of new features by stakeholders. You will also be responsible for managing customer expectations through product support, maintaining high standards in incident processing, interactions, and timely fixes. To excel in this role, you should have exposure and experience with relevant technologies. SAP values inclusivity, employee well-being, and flexible working models to empower individuals from diverse backgrounds to perform at their best. By joining SAP, you become part of a purpose-driven and future-focused organization that prioritizes personal development and collaboration to address global challenges effectively. SAP is committed to fostering an inclusive workplace where every individual's unique capabilities are recognized and valued. We believe in unleashing the full potential of our employees to create a more equitable world. As an equal opportunity employer, SAP provides accessibility accommodations for applicants with disabilities and promotes a culture of diversity and respect. If you are interested in applying for a role at SAP and require assistance or accommodation during the application process, please reach out to our Recruiting Operations Team at Careers@sap.com. Please note that only permanent roles are eligible for the SAP Employee Referral Program, subject to the rules outlined in the SAP Referral Policy. We are dedicated to providing a supportive work environment that nurtures talent and encourages personal growth. Join SAP to contribute to a better future and help us deliver innovative solutions that address the evolving needs of our global customers.,

As a Business Systems Operations Analyst at our organization, you will collaborate with stakeholders, including internal clients, operations, and IT teams, to understand and document business requirements for transaction processing systems. You will play a crucial role in analyzing current systems and processes to identify areas for improvement and proposing solutions to enhance efficiency, accuracy, and compliance in transaction processing. Your responsibilities will also include ensuring the integrity and accuracy of transaction data, implementing process improvements, and participating in the implementation of new systems or system upgrades. You will provide IT help desk level support to end-users, address system-related issues and queries, and ensure that transaction processing systems and practices comply with regulatory requirements and internal policies. Additionally, you will prepare detailed documentation, generate reports and analytics, and provide after-hours and weekend support for testing and disaster recovery exercises. In this role, you will support system maintenance, enhancements research and implementation, fund and ID administration, data analysis and mining, product support, and issue research. You will act as a system administrator for vendor and ABIS applications, design and implement new process workflows, and collaborate with internal development teams to create, test, and implement system enhancements. What makes this role unique is the variety of systems, reports, and projects you will be involved with, offering unique learning opportunities each day. You will have the chance to develop and maintain strong relationships with internal business departments, external partners/vendors, and learn core system files to be an asset within any group within the transfer agency. The ideal candidate should have a Bachelor's Degree in a business-related or information technology discipline or equivalent work-related experience. You should have working knowledge of Microsoft Outlook, Word, Excel, and Access, as well as strong problem-solving, analytical, verbal, and written communication skills. Additionally, you should be organized, detail-oriented, and able to work independently and cooperatively in a team setting. This position is located in Pune, India, offering professional development opportunities and a chance to work on diverse projects in a dynamic environment.,

Your role in Product Support at Caterpillar Inc. is an opportunity to be a part of a global team that values both the work being done and the individuals involved. As a member of our team, you contribute to the creation of stronger, more sustainable communities and play a crucial role in shaping the future. At Caterpillar, progress and innovation are not just topics of discussion; we actively engage in making them a reality together with our customers. The posting for this position is open from July 24, 2025, to August 30, 2025. Caterpillar Inc. is proud to be an Equal Opportunity Employer, and we welcome applications from qualified individuals of all ages. If you are not yet ready to apply, you can still connect with us by joining our Talent Community. Join us at Caterpillar, where every effort counts towards building a better world for all to live in and enjoy.,

The role aims to provide efficient technical support to the process and address client issues either directly or by escalating them promptly to meet process SLAs. You will be responsible for managing transactions according to quality standards, handling incoming help requests from clients courteously via phone and email, and documenting relevant end user information and problem details. Updating your availability in the RAVE system to ensure process productivity and recording all queries, steps taken for problem-solving, and resolutions achieved are also key responsibilities. You will need to follow standard procedures to resolve client queries within the defined SLAs, leverage internal knowledge bases and resources for effective problem resolution, and familiarize yourself with product details to enhance client interaction. Analyzing call logs to identify trends, updating self-help documents for customers, and escalating critical client issues to the Team leader when necessary are vital tasks. Ensuring customers are provided with all necessary product information and disclosures before and after their queries are essential to avoid legal challenges. Your role also involves delivering exceptional customer service by diagnosing and troubleshooting client queries, guiding users through solutions, and assisting them in navigating product menus. Maintaining records of customer queries, processing incoming calls and emails accurately, and offering alternative solutions to retain customers are important aspects of the role. Effective communication of ideas and making scheduled call backs to customers to gather feedback and ensure compliance with SLAs are also part of your responsibilities. To maintain superior customer service levels, you will undertake product trainings to stay updated on features, changes, and updates, participate in self-learning opportunities, and collaborate with team leaders to enhance training themes and learning issues. Monitoring and improving performance parameters such as cases resolved per day, compliance with quality standards, productivity, and customer feedback will be crucial for operational excellence and client satisfaction.,

Were Hiring: Business Development Manager Centricity WealthTech Location: Bangalore| ???? Full-Time Centricity is Indias fastest-growing B2B2C WealthTech platform, trusted by 11,000+ financial professionals. We empower Mutual Fund Distributors (MFDs) and Investment Advisors with a powerful tech and product marketplace to manage their clients better and grow their business. ???? What Youll Do: ? Acquire and onboard Mutual Fund Distributors & Advisors ? Provide platform training and ongoing product support ? Drive wallet share and grow business across investment solutions (MFs, PMS, AIF, Insurance, Bonds & more) ? Build strong relationships to ensure partner success ???? What Were Looking For: ?? 15 years of experience in mutual fund distribution / wealth / financial service s?? Strong relationship-building & communication skil ls?? Passion for fintech, wealth tech, and helping advisors succ e ed Why Join Us???? Backed by Lightspeed, Burman Family Office & MS Dhonis Family Off ice???? Scale with a high-growth team, robust product suite & supportive cult u re ???? Apply now: [HIDDEN TEXT] .in???? Contact: 8250568 4 00 Show more Show less

This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames. Pursues discussion with the buyers for payment to be realized within the granted credit period. Meet or exceed assigned sales target. Develop and maintain a quality pipeline of services Knowledge, Skills and Experience: Degree holder with minimum 1 year of inside sales or relevant experience in IT industry Ability to do renewal of contracts is mandatory. Customer-oriented with positive attitude Good communication & interpersonal skills Willingness to acquire new skills/ product knowledge Team player and independent worker IT Savvy Key Skills What s In It For You

Sanas is revolutionizing the way we communicate with the world s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Sanas is a 200-strong team, established in 2020. In this short span, we ve successfully secured over $100 million in funding. Our innovation have been supported by the industry s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you re not just adopting a product; you re investing in the future of communication. The Account Manager is responsible for building and maintaining strong, long-term relationships with clients or customers. They serve as the primary point of contact between the company and its clients, ensuring that the clients needs and expectations are met while also identifying opportunities for growth and expansion. Key Responsibilities: Build and nurture strong, trust-based relationships with assigned clients to drive product adoption and satisfaction. Serve as the primary liaison for client communications, ensuring seamless coordination and responsiveness. Proactively engage with clients to deeply understand their goals, workflows, and ongoing challenges. Focus on driving feature adoption and usage expansion by aligning product capabilities with client objectives. Identify and act on opportunities to deepen client engagement through best-practice implementation, education, and enablement. Define, monitor, and report on adoption-focused KPIs such as activation rates, feature utilization, and engagement health. Collaborate cross-functionally with internal teams (e.g., Product, Support, Engineering) to deliver impactful solutions that increase stickiness and value. Continuously advocate for enhancements that maximize the product s utility, relevance, and effectiveness in the clients environment. Qualifications: Bachelors degree in business, marketing, or a related field (Masters degree may be preferred).5+ years proven experience as an Account Manager or in a similar client-facing role. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving and decision-making abilities. Ability to manage multiple clients and projects simultaneously. Knowledge of the industry and the companys products or services. Joining us means contributing to the world s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike. Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. Youll be part of a team exploring the vast potential of an increasingly sonic future

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best opportunity for you today, we are already thinking ahead to the best opportunity for you tomorrow. So now we challenge you: Think one step further, and then take it! Sandvik Mining & Rock Technology, India is looking for Service Specialist Engine Location- Zawar Mines,Rajasthan Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, loading and hauling and materials handling. Scope Service specialist Engine is responsible for to provide support to customers business, by providing service and technical support on Engine (By means of improving availability and performance of machines with a focus on reliability centered maintenance practice) and effectively transfer knowledge of maintenance and repair processes to Site service engineers and technicians. Key performance areas Environment, Health and Safety Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers. Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the health and safety of any other person in the workplace. Comply with EHS Legal requirements, the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe workplaces and eliminating environmental harm. So far as reasonably practicable ensure that the workplace, and all associated fixtures, fittings and plant are provided and maintained so that they do not pose a risk to the health and safety of any person, or the risk of harm to the environment. Key Responsibilities Perform repair and maintenance of Engine. Carry out the repair of Engine breakdowns at the work face, as and when required. Provide product support on technical issues. Actively promote genuine Sandvik spares. Assist with completion of supportive production documentation Product manuals and technical support information. Carry out scheduled audit of equipment. Identification and feedback of equipment defects, for taking up the concerns with Product company. Support the compilation of accurate data for warranty process. Perform fault diagnosis and troubleshooting on equipment. Keep technical personnel advised of any relevant information e.g. Service Bulletins. Become a safety leader by demonstrating and participating to improve the zero-harm culture. Adhere to all Sandvik Policies and Procedures. Adhere to all Sandvik EHS Policies and Procedures. Implement improvement suggested by Product company. Eliminating repetitive failures and improve component performance. Carry out planned maintenance in workshop, ensuring 100% compliance with all job plans. Analyse lubrication oil test reports to assess condition of equipment and suggest corrective action on maintenance planning to improve the equipment reliability. Prepare RCAs (Root Cause Analysis) based on site guidelines and provide guidance for course of correction. Ensure all tooling used in maintenance of equipment is suitably maintained and checked for safe operation. Analyse MTTR / MTBF for all equipment at respective site on weekly basis and take corrective measures to reduce MTTR & increase MTBF. Liaise with customer to seek feedback on product performance. Prepare SOP on maintenance and repair practices. Support development of colleagues & peers by conducting on the job & classroom training i.e. Impart analytical troubleshooting and fault Diagnostic training. Develop successor s while in the role. Important Aspects Of The Role Are: Service Excellence Customer Interaction Product Knowledge Communication Skills Critical Success Factors A team leader with practical Hands-on approach. A self-motivated & open personality combined with strong leadership skills. Capacity to build good customer relations. Computer literacy including MS-Excel, Word and Power point. English communication skill. Ability to work as part of a broad, integrated team Strong Customer service focus Excellent communication and interpersonal skills. Flexibility to work within customer requirements, including customer sites, other sites and Underground. Ability to challenge difficult mining condition and plan to achieve operational performance in adverse working condition. Continuously improve and update personal knowledge with respect to product development and technical innovation. Strong safety focus and understanding and awareness of safety in a mining and / or heavy industrial environment. Possess an excellent ability to read schematics Excellent diagnostic ability to troubleshoot maintenance problems. Ability to inspect all major jobs before releasing the equipment. Experienced at understanding and communicating the cost implications of incorrect maintenance. Ability to transfer knowledge early to another person through coaching and mentoring. Your profile A result oriented & experienced professional with Degree/Diploma in Engineering & 7-10 years of hands on and leadership experience of handling service of Engine or Engine applications Good people management capability and ability to train people. Should have been actively involved in the service operations in a complex service set-up and multi-cultural environment. Must have worked in a contract situation with Sandvik equipment on a customer site to clearly understand the cost implications of incorrect maintenance. Must be available to work in a remote location in India. Benefits Sandvik offers a competitive total compensation package including comprehensive benefits. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

We are seeking a dynamic and results-driven Sales Executive with 2 years of proven experience to join our team in Ahmedabad. The ideal candidate will be responsible for driving business growth by generating new leads, nurturing customer relationships, and closing sales to meet revenue targets. Responsibilities ( 1 ) Identify and pursue new business opportunities through various channels (cold calling, networking, referrals, etc.) ( 2 ) Develop and maintain strong, long-lasting customer relationships ( 3 ) Present and promote products/services to prospective clients ( 4 ) Understand customer needs and provide tailored solutions. ( 5 ) Achieve monthly and quarterly sales targets. ( 6 ) Maintain records of sales activities and customer interactions in the CRM ( 7 ) Collaborate with internal teams (marketing, product, support) to ensure client satisfaction ( 8 ) Stay up-to-date with industry trends and competitor activities Qualifications ( 1 ) Bachelor s degree in Business, Marketing, or related field ( 2 ) Minimum 2 years of experience in a sales role ( 3 ) Strong communication and negotiation skills ( 4 ) Goal-oriented with a proven track record of meeting/exceeding sales targets Ability to work independently and in a team environment ( 5 ) Local market knowledge (Ahmedabad and surrounding areas) is a plus We Find Great Satisfaction In Our Efforts To Redefine The Horizon Of Ahmedabad. Years of expertise drive our success, with a wide range of projects Years of Experience SQ.FT.of Construction James parker stark Dobariya Group proudly presents a selection of our most distinguished projects that exemplify our commitment to quality and innovation. Each property is meticulously designed to offer unparalleled luxury and comfort, seamlessly blending modern amenities with natural surroundings." Nisarg Patel Searching for a dream home within budget, that too in Rajarhat is a critical job for anybody. We knew this but still ventured into it looking for something close to our heart, and a envy for others. Rahul Yadav Dobariya Group proudly presents a selection of our most distinguished projects that exemplify our commitment to quality and innovation. Each property is meticulously designed to offer unparalleled luxury and comfort, seamlessly blending modern amenities with natural surroundings. Projects underway Searching for a dream home within budget, that too in Rajarhat is a critical job for anybody. We knew this but still ventured into it looking for something close to our heart, and a envy for others. Channel Partners Who Trusted in us Become Our Channel Partner Partner with Dobariya Group to elevate your business with our premium real estate solutions and innovative projects. Fill The Form To Download The Brochure NRI INVESTMENT GUIDELINES 1) Non-Resident Indians have always played an active part in the Indian real estate sector. The real estate market of today offers hassle free transactions for NRIs who wish to buy property in India. Here are some guidelines that must be followed: 2) ACQUISITION AND TRANSFER OF IMMOVABLE PROPERTY IN INDIA BY A PERSON RESIDENT OUTSIDE INDIA Acquiring immovable property in India by persons resident outside India is regulated in terms of Section 6(3) (i) of the Foreign Exchange Management Act (FEMA), 1999 as well as by the regulations contained in Notification issued by RBI viz Notification No FEMA. 21/2000-RB dated May 3, 2000, as amended from time to time. The persons resident outside India are categorized as Non- Resident Indians (NRIs) or a foreign national of Indian Origin (PIO) or a foreign national of non-Indian origin. A person resident in India who is not a citizen of India is also covered by the relevant Notifications. 3) Statutorily, under the provisions of Section 6(5) of FEMA 1999, a person resident outside India can hold, own, transfer or invest in Indian currency, security or any immovable property situated in India if such currency, security or property was acquired, held or owned by such person when he was a resident in India or inherited from a person who was a resident in India. 4) The regulations under the Notification No FEMA 21 dated May 3, 2000 permit a NRI or a PIO to acquire immovable property in India other than agricultural land or, plantation property or farm house. Further, foreign companies who have been permitted to open an office in India are also allowed to acquire any immovable property in India, which is necessary for or incidental to carrying on such activity. This stipulation is not available to entities which are permitted to open liaison offices in India. 5) The relevant regulations covering the transactions in immovable property have been notified vide RBI Notification No. FEM A 21/2000-RB dated May 3, 2000 and this basic notification has been subsequently amended by the notifications detailed below: a) Notification No.FEMA 64/2002-RB dated June 29, 2002 b) Notification No.FEMA 65/2002-RB dated June 29, 2002 c) Notification No.FEMA 93/2003-RB dated June 9, 2003 and d) Notification No. FEMA 146/2006-RB dated February 10 2006 (available with A.P.(DIR Series) Circular No. 5 dated 16.8.2006 on website) All the above notifications are available on RBI website: www.fema.rbi.org.in 6) The restrictions on acquiring immovable property in India by a person resident outside India would not apply where the immovable property is proposed to be acquired by way of a lease for a period not exceeding 5 years or where a person is deemed to be resident in India. In order to be deemed to be a person resident in India, from FEMA angle, the person would need to comply with the criterion for residency as defined in Section 2(v) of FEMA 1999. However, citizens of Pakistan, Bangladesh, Sri 7) Lanka, Afghanistan, China, Iran, Nepal or Bhutan cannot acquire or transfer immovable property in India, (other than on lease, not exceeding five years) without prior permission of the Reserve Bank. 8) NRIs/PIO are allowed to repatriate an amount up to USD one million, per financial year (April-March), out of the balances held in the NRO account subject to tax compliance. This amount includes sale proceeds of assets acquired by way of inheritance or settlement. While the statutory and regulatory provisions are indicated above, we have been receiving several queries from individuals on operational procedures regarding acquisition, holding and transferring of immovable property in India and repatriating / remitting the proceeds arising from sale of such property. In order to clarify these issues, we have attempted a set of FAQs on various issues relating to acquisition and transfer of immovable property in India by a person resident outside India and a person resident in India who is not a citizen of India. 9) In case there are other issues to be resolved, a reference may be made to the Chief General Manager-in-Charge,

Job Title: Customer success engineer Location: Bangalore (On-site/Hybrid; full-time) About Locus : At Locus , we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastog i and Geet Garg , Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform . Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers . Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Are you a customer support champion who is passionate about bringing value to customers needsDo you believe you could enhance our customer experience to deliver delightful experiencesDo you believe you can be the voice of the customer and communicate customer feedback to the management teamIf you re answering yes, you are the person we are looking for. Roles and Responsibilities: Interacting with customers using email services to resolve complex support and various other account management functions. Communicate complex technical topics in clearly understandable written and spoken English with customers over tickets, calls, etc Troubleshoot and help solve inbound customer inquiries, while providing exceptional service experiences along the way. Become an expert on the Locus platform and help educate customers on best practices. Investigate & escalate any critical issues to relevant stakeholders across the organisation Work closely with the Customer Success team to keep them informed of all important customer interactions Contribute to our Help Centre articles and curate existing content to ensure customers are aware and have access to self-serve content Analyze. You will analyze SLAs, response times, and open tickets and apply your findings to develop an effective and workable framework for managing and improving customer support. Strategize. You will provide data and reporting of KPIs and trends on an ad-hoc, weekly, and monthly basis. You will develop and improve the ticket processes to ensure free-flowing resolution, escalation, and information within the organization. Execute on team initiatives to improve internal processes and our customer experience as a whole. Who would fit the role 2-4 years in a customer-facing product support business. Must be fluent in reading, writing, and speaking English Must have excellent knowledge of business writing, grammar, and mechanics used in speaking and writing with customers and co-workers Demonstrable problem-solving and troubleshooting skills, logical thought process. Good technical aptitude to ramp up on technical and business concepts. Good to have an understanding of SaaS products or the logistics tech industry. Should know how to work on Excel Supporting clients 24/7, thus hours of work may vary Experience working with REST APIs, AWS, NewRelic, Postman Experience working with Freshdesk/Ticketing tool is a plus Should be comfortable working under night shifts, and during weekends, as the role requires working under the North America timezone Knowing the Spanish language is a plus What you should look forward to: At Locus, every member is an owner and a leader, no matter which team or Function they represent. We believe that you are excited about the potential to make an impact in Last mile deliveries through technology and the prospect of creating a legacy that outlasts you! The biggest joy of working at Locus, for all of us, comes from the opportunity to create value each day, and experience autonomy in all we do.

Customer Success Executive Bangalore, India ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. RESPONSIBILITIES Handling customer queries and responding via email, phone, and chats. Implementing IDS Next s products for hotel customers both remotely and onsite. Training end-users (hotel-based customers) on our products. Completing the projects within the estimated timeline. Internal and External coordination for the projects. Be well-read on company policies and the website for FAQs or policy-related answers. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Identify and escalate issues to supervisors. Provide product support and service to customers post-implementation. Adhering to the defined processes of the organisation. SKILLS 2-3 years of experience in hotel operations, preferably Front Office, Reservations & Food and Beverage departments. Knowledge of any hotel PMS/POS systems. Good knowledge of computer systems. Customer-oriented attitude with professionalism. Strong multi-tasking skills, time management skills, and intent on achieving targets. Excellent communication (both written & spoken) and listening skills with good command of the English language. Ability to travel on customer needs.

In this opportunity as Lead Consultant, you will be responsible for successfully implementing software package and solutions for clients across geographies. This position is ideally suitable for a candidate with deep expertise in SQL and software implementations. Knowledge of Global Trade and Supply Chain is welcome. Knowhow of Japanese language is desired. About The Role Identify customer needs, tailor a proposed solution to meet such needs & implement the product. Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product. Train the customer and build requisite project documentation. Maintain good working relationships with the customers throughout the end-to-end process. Engage from project kick off to the project closure including hypercare support. Train the customer on product functionality and on how to use it meaningfully. Work with the customer to develop and perform UAT of the configured product. Assist in production preparation and conduct project go-live activities. Provide go-live support and ongoing support for escalated problems. Plan and organize handover to product support team after production go-live. Travel to client location for implementation(s) and/or sales demo activities as required. Ability to assist pre-sales and sales team with proposal development, recommending a high-level product design is desired. Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders. Ability to engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements is desired Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues. Deliver projects successfully within scope according to budget and schedule individually and as a team Achieve on utilization KPI targets. Deliver to upsell and cross sell revenue targets. Manage key stakeholders, and strive to achieve excellence in customer satisfaction. Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams) Contribute to Practice / Competency building initiatives. Mentor junior consultants. About You You re a fit for the role of Implementation Consultant if your background includes: Bachelor s degree in information technology and/or Business Management. A 12+3 or a 12+4 degree from a reputed university. Relevant experience of 7 to 12 years of Global Trade knowledge and HTS Classification. Experience in the areas of implementation, product development, and support; working experience in areas such as SAP GTS is an advantage. Relevant exposure to industry domain (global trade management) Competent with all Microsoft Office applications Technical know-how of SQL is mandatory. Coding experience is welcome. Knowledge on TR products or competitor products is an advantage. Strong consulting, influencing, and client relationship management skills. Excellent interpersonal and communication skills written and verbal. Detail-oriented, good planning and organization skills, time management Experience working in and collaborating with a globally distributed team environment. Hands-on problem solver, with excellent communication, analytical and presentation skills. Possess a positive learning attitude. Proficiency in Japanese language is desired. What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames. Pursues discussion with the buyers for payment to be realized within the granted credit period. Meet or exceed assigned sales target. Develop and maintain a quality pipeline of services Knowledge, Skills and Experience: Degree holder with minimum 1 year of inside sales or relevant experience in IT industry Ability to do renewal of contracts is mandatory. Customer-oriented with positive attitude Good communication & interpersonal skills Willingness to acquire new skills/ product knowledge Team player and independent worker IT Savvy Key Skills

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. As a Boomi Software Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you re able to clearly share your knowledge and recommendations to a wide audience, including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues. Youre a valued member of the Boomi Global Product Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform. What you ll do: Provide exceptional engagement for our customer s initial contact with the Global Customer Support team Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking Acknowledge customers concerns, empathise and analyse the information they ve provided, and ask questions that refine your initial analysis Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions. *Work hours : 1:30 AM-10:30 AM IST (Monday - Friday); hours flexibility; Hyderabad / hybrid The experience you bring: 3-4 years work experience with 1-2 years customer-facing experience Ability to explain technical details to both technical and non-technical audiences Knowledge of programming and scripting languages, such as Java, React, Groovy, JavaScript Knowledge of Windows and Linux OS Knowledge of cloud-based software applications, (including installation, administration, and troubleshooting) Able to show patience, empathy, and compassion for customers and colleagues Passion for problem-solving, continuous learning, and staying up to date on new technology and trends Bonus points if you have: Boomi platform certifications and/or knowledge Kubernetes and Docker knowledge ELT/ETL knowledge Ability to analyze error logs for Java programs, Windows OS, Linux OS Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, JavaScript Advanced knowledge of performance-tuning techniques and tools Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP) Understanding of database administration Understanding of network fundamentals, including network trace analysis API design and development experience Thorough understanding of how data is transmitted securely across the network NetSuite, Salesforce, Hadoop, Linux system administration Knowledge of Postman and OAuth 2.0 IT Consultant or Software Developer experience Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. . This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India Minimum qualifications: Bachelors degree or equivalent practical experience, 5 years of experience in project management, Preferred qualifications: 4 years of experience in project management, 3 years of experience in troubleshooting or triaging Demand Gen Campaign, Experience in account/campaign management, technical troubleshooting, or customer support, Experience in data analysis, dashboards creation and identification of product and business insights, Experience in Ads escalations (i-e , handling customer communications, filing bugs to engineering, etc), About The Job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack We help our customers get the most out of our Ad and Publisher products and guide them when they need help We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner, Google creates products and services that make the world a better place, and gTechs role is to help bring them to life Our teams of trusted advisors support customers globally Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customerscomplex needs Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products, To learn more about gTech, check out our video , Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers (if required) and business teams, agencies, and partners, Apply deep product expertise solving technical customer issues, escalations, and carrying out projects, Analyze data and generate insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption, Partner with business and other cross-functional partner teams to own and continuously improve the customer journey, resolve issues, and understand customer pain points Share insights and provide expertise to our partner teams to support product and process improvements, Be responsible for the development, maintenance, and delivery of knowledge management resources and training programs to ensure customer support agent competency, Google is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status We also consider qualified applicants regardless of criminal histories, consistent with legal requirements See also Google's EEO Policy and EEO is the Law If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form , Show

Role & responsibilities Provide prompt and efficient customer support via our ticketing tool. Address customer inquiries, troubleshoot technical issues, and provide guidance on using the IIFL Home Loans platforms effectively. Resolve customer complaints and ensure timely and satisfactory resolution of issues. Collaborate with other team members and departments to escalate and resolve complex customer queries or problems. Educate the ground team on our process and rule engines, ensuring they are aware of the features and benefits available to them. Document and maintain accurate records of customer interactions and issue resolutions in the designated CRM system. Contribute to the development of knowledge base articles and self-help resources to improve customer self-service capabilities. Proactively identify and report any potential system issues or improvements to the relevant stakeholders. Adhere to established service level agreements (SLAs) to meet customer satisfaction targets. Preferred candidate profile Bachelor's degree in any discipline (Preferably BCA/B.Tech) Prior experience in customer support, preferably in a digital banking/financial services/fintech environment.

WHAT YOU WILL BE DOING Customer Communication Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions. Drive Customer Satisfaction through timely & quality communication. Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts. Identify, debug and troubleshoot break fix issues and take it to a resolution. Provide technical analysis for incidents, resolution, and root cause analysis for the incidents. Respond and resolve issues within agreed service levels. Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures. Domain Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings. KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity WHAT YOU BRING • Minimum 5 years experience in implementing various IGA solutions Strong Domain knowledge in Identity and Access Management (IAM) • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman • Database: Extensive experience in database operations & SQL • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy) • Basic knowledge of operating systems such as Linux, Unix & windows • Prior experience integrating with any SSO providers • Experience working with global Customers and strong customer focus • Excellent written and verbal communication skills • Keywords: Cloud, Java, Scripting, Linux, SQL Less than 3 months of Notice period candidate is preferable Interested candidate can share their resume @primula.rai@saviynt.com

The position is Full time and requires an experienced individual with a relevant combination of work and education in Bachelor of Commerce/Business. You will be providing in-depth product support to FIS clients by resolving incoming inquiries through various channels such as telephone, email, or chat sessions. It is essential to address customer concerns related to installation, operation, maintenance, or product compatibility matters and troubleshoot problems with electro/mechanical equipment or software applications. Your responsibilities will include documenting customer information and technical issues to support product quality programs and development, recreating client issues in a test environment, and identifying how applications and systems interact to support business processes. Interpersonal skills and technical product knowledge are crucial for responding to daily client-centric activities. Additionally, you may be required to handle other related duties as assigned. The ideal candidate should have a Bachelor's Degree in business or related field, or an equivalent combination of education, training, or work experience. Prior experience in banking or finance would be advantageous, with personal banking experience preferred. Knowledge of FIS products and services, strong analytical skills, programming, business analysis, or software implementation expertise are valuable assets. Organizational skills, time management, and the ability to work independently are essential for this role. As a Career level professional, you will handle moderately complex calls, possess in-depth knowledge of FIS products, and demonstrate proficiency in SQL, Crystal Reports, or report manager for building reports. You may work on projects as a team member or lead, write test plans, and test cases to ensure application integrity. Strong problem-solving skills, excellent oral and written communication, and the ability to work effectively with computers and various applications are required. Typically, this role demands four or more years of demonstrated experience with increasing independence and latitude for judgment. Privacy Statement: FIS is dedicated to safeguarding the privacy and security of all personal information processed to provide client services. For detailed information on how FIS protects personal information online, please refer to the Online Privacy Notice. Sourcing Model: FIS primarily follows a direct sourcing model for recruitment, with a small portion of hiring through recruitment agencies. Resumes from agencies not on the preferred supplier list are not accepted, and FIS is not liable for any related fees for resumes submitted to job postings or any part of the company.,

The role of a Research and Development Executive for aerosol paint will be based in Chimbali, Pune. To be eligible for this position, you should hold a Bachelor of Science (Chemistry) degree, graduation in chemical studies, or a paint diploma. The ideal candidate should have 1-2 years of experience working in the R&D department. As a Research and Development Executive, your responsibilities will include assisting the Head/Manager in the Quality department with the complete paint technology R&D formulations and testing. You will be responsible for quality assurance and developing both existing and new products. Additionally, you will provide technical product support to direct users and customers to aid in the sales promotion of the Company's product range. This is a full-time position with day shift hours, and the work location will be in person at the specified address in Chimbali, Pune. If you are passionate about paint technology and have a background in chemistry or related fields, we encourage you to apply for this exciting opportunity. Join our team at Vision Tech and be a part of our innovative R&D department. For further inquiries or to apply for the position, please contact Shweta at visiontech03@gmail.com or call 8368356119.,

Role & responsibilities Knowledge of safety switches, sensors, safety controllers, AS-i Safety, machine safety solutions, etc. for similar brands (Pilz, Sick, Euchner, Omron, etc.). PLC programming experience will be beneficial. Guide customers and integrators on wiring, commissioning, and troubleshooting safety devices and systems. Handle technical escalations from sales teams and distributors. Conduct product training, safety application training, and webinars for customers, partners, and internal teams. Support the sales team in project-based technical discussions and solution presentations. Assist in safety risk assessments, safety designs, and validation for customer projects Hands-on experience with industrial communication protocols such as Profinet, Ethernet/EtherCAT, AS-i, and IO-Link Proficient in PLC programming and integration of sensors in safety/automation systems Familiarity with SAP for accessing, analysing, and managing product-related data Knowledge of design and development, to cordinate with R&D and sales for new product development Conduct competitor benchmarking to identify differentiators, support product positioning, and create success stories to enhance product visibility. Perform pre-sales activities such as application evaluation, product selection, and customer technical support. Handle post-sales activities including troubleshooting, installation support, and coordination for warranty or field feedback resolution Ready for travel to India as and when required, Travel to Middle East countries approximately once per quarter. 1. Knowledge & Expertise (to be preferred) Knowledge of SAP needed to maintain/check product details/BOM Excellent skills in Excel and PowerPoint for data analysis and presentations.