2134 Product Support Jobs

Role Overview: As the Assistant Store Manager at Traya, you play a crucial role in ensuring the smooth day-to-day operations at the clinic/store. Your main responsibility is to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic. Key Responsibilities: - Ensure every customer is welcomed and guided through their visit in a warm and professional manner - Help resolve any customer concerns or queries related to treatment, appointments, or products - Support in conducting scalp tests or consultations where required - Monitor daily store opening/closing activities - Ensure the clinic is clean, ...

Qualifications 3 to 7 years of product support and customer service experience • Experience in both voice and non-voice support. • Experience in Software Product support is must and SAAS experience is preferred. • Excellent interpersonal, communication and collaboration skills • Good working on Office tools, CRM Tools & Suites like Zoho, Salesforce, CRM • Strong technical and problem-solving skills. • Able to articulate simple complex problems or issues. • SQL Experience is preferred. Role & responsibilities Provide technical support to customers. • Ability to meet corporate SLAs. • Troubleshoot and resolve technical issues related to our software products. • Collaborate with cross-functiona...

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Technical Support Analyst Our Technical Support Analysts are the face of our company and are responsible for delivering exceptional Tier 1 customer service to our clients. We are looking for an individual who is passionate about customer service and enjoys regularly exceeding client expectations. As you will be working with our APAC clients, your work hours will align with the business hours of our APAC office however they may be adjusted when necessary for legitimate business reasons. There is also a possibility you will be requested to provide support for North America or EMEA regions and will be expected to adjust your work hours accordingly however reasonable advance notice will be provi...

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. Youll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities...

Key Responsibilities: Provide L2 support for internal/external software tools, including installation, configuration, and maintenance. Troubleshoot and resolve escalated technical issues related to tools and applications. Collaborate with development, QA, and IT teams to diagnose and fix tool-related problems. Monitor tool performance and suggest improvements or upgrades. Document support procedures and maintain knowledge base articles. Assist with tool integration and automation tasks as required. Communicate effectively with users and stakeholders to manage expectations and provide timely updates. Escalate unresolved issues to L3 support or vendors when necessary Experience: 5 Years Experi...

Job Description: We are seeking a highly skilled and experienced Technical Assistance and Quality Control Specialist to join our team in the development of home appliances. The successful candidate will play a crucial role in ensuring adherence to technical specifications, maintaining quality standards, and driving innovation in cost-effective solutions. The candidate should possess a minimum of 3 years of experience in home appliances development and quality control. Responsibilities: Technical Assistance: Provide technical assistance to suppliers to ensure compliance with technical specifications and quality standards. Conduct regular discussions with vendors during the development phase t...

Monitor and Maintain API Connections: Continuously monitor the API connection with the EU Information System to ensure it functions correctly and efficiently. Issue Resolution: Resolve performance or availability issues promptly to ensure timely creation and management of DDS, in accordance with the requirements of the EU Deforestation Regulation (EUDR). API Configuration and Management: Ensure the configuration, deployment, and management of other API connections between the EU Information System and Barry Callebaut s systems, where required. Performance Analysis and Optimization: Analyze and optimize API performance by identifying bottlenecks and proposing improvements for greater efficien...

Inventory Management: Receive and verify materials and supplies delivered to the site, ensuring that they meet the quality and quantity specifications. Maintain an up-to-date inventory system, tracking all materials in and out of the store. Conduct weekly physical stock audits to ensure accuracy and prevent stock discrepancies. Issue materials to construction teams as per project requirements, ensuring that they are used efficiently. Storage and Organization: Ensure that materials are stored safely, following health, safety, and environmental regulations. Organize and categorize materials in the store to facilitate easy access and inventory control. Ensure that materials are handled and stor...

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & a...

Team Overview The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk & returns Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global cli...

Scope : To work with the team (with guidance from a senior manager) to meet the objectives and deliverables of the team. Is expected to maintain focus and provide clear expectations to the team members, be the champion for the project within the team, demand excellence from team members, and support team members in their personal development. Keeps team members and stakeholders informed of key developments, issues, risks to the project and reports any project and people escalations in a timely manner. Our Current Technical Environment : Primary Skills/Tools: GIT, GitHub, Jenkins, Shell Scripting, Python scripting, GitHub Actions, PowerShell Scripting and Azure, Build VMs and Containers using...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and maki...

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and maki...

What youll do This role is a mix of supporting customers who reach out over live chat & emails. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and m...

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal sup...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...