3605 Product Support Jobs

"> Exp: 6yrs-11yrs Location: Remote NP: Immediate Joiner RESPONSIBILITIES Responsibilities specific to the band level are: Proven expertise in analyzing and troubleshooting complex problems , with a strong focus on identifying root causes and delivering scalable solutions across the application stack. Solid hands-on experience in front-end development using React. js and Redux , delivering responsive, user-friendly interfaces with modular and maintainable code. Proficient in designing, building, consuming, and maintaining RESTful APIs to power modern web applications, with a focus on scalability and security. Adept at designing and developing full-stack web applications using ASP. NET Core, ...

Key Responsibilities: Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression. Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues. Problem Solving: Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution. Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges. What We re Looking For: Strong Communicator: Excellent verbal and written communi...

Key Responsibilities Provide L1/L2 technical, product, and application support to global customers (European/American regions). Troubleshoot issues related to Windows OS, devices, applications, and networking. Deliver exceptional customer service with strong communication, active listening, and problemsolving skills. Manage stakeholder expectations and ensure timely resolution with complete ownership. Apply critical thinking to address technical problems promptly. Desired Experience 3 to 5 years of hands-on experience in Technical Support, Product Support, or Application Support at the L1/L2 level. Prior experience communicating with international customers (Europe/US) preferred. Key Skills ...

What you ll be working on The contact center team is responsible for answering all inbound calls for Barracuda s award-winning technical support team You will quickly gather pertinent information from the customer to create their support case Having the ability to understand the customers technical issue, prioritizing support, and transferring the customer to the correct product support team queue is critical You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support Day to day taskings can include handling inbound customer calls, outbound customer verification calls, live chat, and email case creation As a Contact Center t...

Job Title: Technical Support Specialist (L2) Product IT Location: Andheri East, Mumbai (Work from Office) Experience: 3–6 Years Shift: Rotational (including night shifts) Role Overview This is an L2 Product IT support role for candidates who have handled real escalations, not just logged tickets. You will work on remote desktop services, servers, virtualization, firewalls, and security products in a fast-paced, operations-driven environment. Key Responsibilities • Handle L2 escalations from L1 support • Troubleshoot Remote Desktop Services (RDS) issues • Manage servers, virtual machines, and domain infrastructure • Configure and troubleshoot firewalls and network devices • Monitor security l...

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pi...

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pi...

Purpose As the Senior Support Manager leading our India-based teams, you will manage Client Support staff members and the work they perform to support our clients. You will drive process and performance improvement to meet or exceed customer expectations. You will focus the team to provide reliable and solution-oriented support, holding staff accountable to consistent process and improved performance. This is a key leadership position in the Client Experience department that influences local and global strategy and requirements. Essential Functions Directs the definition and execution of product support functions including leading managers in the support function ensuring efficient, high-qua...

Roles and Responsibility Provide technical support and troubleshoot tools-related issues. Collaborate with cross-functional teams to resolve complex problems. Develop and implement process improvements to enhance tool performance. Conduct regular maintenance and updates of tools and equipment. Analyze data and metrics to identify trends and areas for improvement. Train and guide junior team members on tool usage and best practices. Job Requirements Strong understanding of tools and technologies used in the BPO/Call Centre industry. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and i...

Hiring Freshers & Experience for Domestic BPO. Voice Process- Customer Support Executive Salary: 14k--18K Inhand Graduation: Not Mandatory 6 Days Working days Languages: Tamil or Hindi + English Call Rvathi 9898014307 to apply . .

Hiring Freshers & Experience for Domestic BPO. Voice Process- Customer Support Executive Salary: 14k--18K Inhand Graduation: Not Mandatory 6 Days Working days Languages: Tamil + English Call Revathi 9898014307 to apply . .

Job Description What You'll Do Provide real-time end-user support and implement platform changes based on customer requests. Ensure configuration aligns with Sprinklr best practices and specific client requirements. Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements. Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams. Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations. Identify and deploy Tactical Use Cases (TUC...

Key Responsibilities: Develop and execute international sales strategies to drive revenue growth in global markets. Set and achieve sales targets, providing reports and forecasts for international regions. Identify new business opportunities and build relationships with international clients, particularly in the education sector. Lead B2B SaaS sales, focusing on demonstrating and selling ERP solutions to schools and universities. Manage digital sales channels and optimize strategies using SEO, PPC, CRM, and analytics. Collaborate with internal teams (marketing, product, support) to ensure cohesive international campaigns. Represent Serosoft at global events, fostering partnerships and expand...

We are seeking an experienced developer to work on an industry changing product and deliver on our key milestone components. Experience in designing and developing complex code on one of the following platforms: MAC OS X, Windows or Linux is required. Deep operating system knowledge is critical. Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Forcepoint is recognised as a Market ...

You will be involved in interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including data analysis, implementation, training and ongoing client relationship management. The role is based out of our Singapore office. As this is a client-facing role, you may frequently be based on client site, and regular travel is part of the job, up to 30% of your time. Responsibilities Supporting client in their on-premise implementation, providing both technical and functional advice based on LNRS products as well as industry best practices. Providing advice and support to clients on compliance and risk regulations, systems, and proces...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

Job Title: Application Support Lead High Level Description: The Service Desk Lead takes ownership of operational support oversight, is hands-on with client support, and provides team mentorship. What youll be doing Operational Oversight o Monitor tickets, support emails, and SLAs, escalating issues when needed o Ensure that the assigned tickets are handled effectively within the timelines o Ensure that all support tickets are managed ensuring SLA Compliance o Ensure timely client communication of incoming tickets o Ensure all planned activities are completed on time o Coordinate coverage across shifts to maintain seamless 24*7 support o Identify opportunities for process improvements, automa...

Position Description: 3-6 years of experience in cloud product support, DevOps, or SRE (Site Reliability Engineering) roles Strong understanding of AWS, Azure, or GCP cloud environments Experience with monitoring tools (Datadog, Splunk etc) Experience supporting regenerative or self-healing systems that use automation for fault detection and recovery Exposure to microservices, APM (Application Performance Monitoring), and incident response automation Strong communication and documentation skills. Required qualifications to be successful in this role: Must have skills: Cloud product support, DevOps, or SRE (Site Reliability Engineering) roles,AWS, Azure, or GCP cloud environments, monitoring ...

5 Days working 2 Rotational offs rotational shifts both side cabs Salary Graduate fresher - 27k CTC Experienced - 42 CTC Location Noida/ Gurgaon Required Candidate profile Contact HR Harpreet -95018 52537 (Call or Whatsapp) HR Vedika - 81938 78187 ( Call or Whatsapp) Perks and benefits Cabs Health Insurance

IMPORTER OF DENTAL PRODUCTS AT Kolkata REQUIRES SERVICE ENGINEER / TECHNICIAN QUALIFICATION- B TECH. / ITI / DIPLOMA IN ELECTRONICS 2+ YEARS AS A SERVICE TECHNICIAN .SALARY -- UPTO 3 LACS rammanagementcvs@gmail.com / WhatsApp - 9830517541

Responsibilities: * You will be provided Training * Maintain customer satisfaction through timely resolutions. * Provide software & ERP support via phone, email & chat. * Document solutions for knowledge base. * Call 7603068304 / jobs@edpsoft.com

Application Support Executive (Fresher) -WFO-(Jayanagar 4th Block). Support Zoho, Tally, Power BI & custom apps. Handle client queries, user access, documentation, Excel-based MIS & data reconciliation. Freshers welcome. Salary 12,50035,000.

Application Administrator to provide Level 2 and Level 3 support for critical business applications in the Product Catalogue, CPQ (Configure Price Quote), and Salesforce space. This role involves triaging incoming issues, performing initial analysis, coordinating handoffs, and monitoring application health to ensure seamless operations for our customers and products. Developing, managing, and optimizing digital self-service portals and solutions for business customers Key Responsibilities Incident Management & Triage Act as the first point of contact for application-related issues escalated to L2/L3. Categorise, prioritise, and triage incidents based on impact and urgency. Perform root cause...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...