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About DAZN

DAZN is a subscription-based sports streaming service that offers live and on-demand streaming of a wide variety of sports. It provides fans with access to boxing, soccer, MMA, tennis, and other sports content.

Senior End User Computing (EUC) Engineer

Hyderabad, Telangana, India

5 - 8 years

Not disclosed

On-site

Full Time

As a Senior EUC Technician at DAZN's Technology hub in Hyderabad, you will be an integral part of our Global Team, responsible for providing expert support and technical solutions to our end users. Reporting to the EUC Team Lead for the region, you will take a leadership role, working independently and collaboratively with other EUC Engineers to ensure efficient operation and continuous improvement of our IT environment. You will be the go-to person for complex technical issues, providing guidance and mentorship to junior team members Here is a breakdown of what you will do: Effectively manage a team of EUC engineersProvide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs.Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow.Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction.Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness.Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance.Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively.Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services.Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information.Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices.Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services.Should be flexible to work on Rotational shifts as per the business needs. Shift work: 09:00 - 18:00, 10:00 -19:00, 12:00 – 21:00 with potential for 24 x 7 support in the future. Key Responsibilities:Provide leadership to the team, setting clear expectations, and fostering a positive and productive work environment. This includes guiding, mentoring, and motivating team members to achieve their goals and perform at their best.Provide expert technical support to end-users, both remotely and in person, troubleshooting complex hardware, software, and network-related issues.Lead the installation, configuration, and troubleshooting of desktops, laptops, mobile devices, printers, and peripheral equipment.Assist in the setup and maintenance of user accounts, email, and other software applications, ensuring seamless user experiences.Collaborate closely with the global IT team to ensure consistent delivery of IT services, adherence to established procedures and policies, and efficient problem resolution.Plan and execute hardware and software upgrades, patches, and installations as required, minimizing downtime and disruption.Oversee inventory management activities, including asset tracking, procurement, and disposal of IT equipment, ensuring accurate records and cost-effectiveness.Document and maintain comprehensive records of support requests, incidents, and resolutions using the designated ticketing system.Contribute to the development and maintenance of the knowledge base, sharing advanced troubleshooting techniques, solutions, and user guidance.Stay abreast of emerging technologies and industry best practices, evaluating their potential impact and implementing innovative solutions to improve overall IT service delivery.Should be flexible to work on Rotational shifts as per the business needs. Requirements:Exceptional customer care skills, providing a high level of service to end-users, including VIPs.Extensive experience working in a Service Desk environment, handling complex support requests and incidents.Proficiency in Windows and macOS, demonstrating advanced troubleshooting skills and configuring complex systems.Strong experience with MS Office 365, including installation, configuration, and advanced troubleshooting.Advanced knowledge of networking principles, including TCP/IP, DNS, and DHCP, with the ability to troubleshoot network-related issues.Expertise in mobile device management, specifically with iOS devices, ensuring secure and efficient mobile experiences.Proven experience in managing and resolving issues with video conferencing equipment and software, supporting seamless collaboration.Track record in dealing with hardware suppliers, managing procurement processes, and resolving complex hardware-related issues.Outstanding communication and interpersonal skills, able to effectively interact with users at various levels within the organization, including senior executives.

Business Analyst

Hyderabad

5 - 10 years

INR 15.0 - 20.0 Lacs P.A.

Work from Office

Full Time

Is your next career move to lead a team which uses data, reporting and analytical skills to help answer business questions to make DAZN a data-driven company? DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Hyderabad tech hub will be the engine that drives us forward to the future. Were pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to our global products This is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZNs Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure. As a Customer Service Business Analyst at DAZN , you will support in defining and delivering the roadmap of next generation product experiences for our customers and global operations team. You will use your powerful combination of business analysis skills, SaaS knowledge and demonstrable experience in a customer services environment to help drive efficiencies within our Customer Service (CS) operations across markets. To be successful in this role your customer obsession and commitment to delivering top-class customer service interactions across our service touch points will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN. You will wear many hats and work in closely with Product Managers, software engineers, tech leads and internal partners to define and implement improvement to our existing CS tools and measure potential benefits to in terms of costs, contact volume and NPS among others. You will assess CS workflows and identify efficiency gains and improved customer journeys. As the operations point person for prioritizing defects, youll manage sprint backlogs and ensure CS teams are aware and prepared for any resulting change in contact volumes. This role will be based in our brand new Hyderabad office. Join us in Indias beautiful City of Pearls and bring your ambition to life. As our new Customer Service Business Analyst, youll have the opportunity to: Collaborate with CS Product Managers to define a blueprint for CS tools and identify improvement opportunities. Participate in solution evaluation and feasibility analysis with business and technical teams Gather business and software requirements such as scope, process flow, alternatives and risks. Translate requirements into functional and technical specifications, use cases, process diagrams to secure alignment with development and testing teams. Conduct impact analysis, gap analysis and change requests effectively across projects Evaluate and flag risks related to implementation, testing and launch. Support the launch of products/features into the market and locally optimize them over time based on data insights, market developments and customer feedback. Maintain up-to-date record of the key customer-impacting defects. Prioritize defects from operations perspective and facilitate workaround / customer defense messaging for CS during incident. Understand and manage the wider business dependencies and needs to ensure your plans can be completed in the given timeframe and achieve the objectives set. Enjoy the fantastic DAZN culture and the constant challenge to make DAZN every sports fans’ favorite destination! You’ll be set up for success if you have: 8-12 years of BA experience supporting business solution software, enhancing current product features and functionalities, and analyzing new project requirements. Experience working with CS teams and delivering against key CS KPIs such as cost, contact volume and customer satisfaction. Strong knowledge of CS Tools such as Salesforce, ZenDesk, ChatBot, Social, WhatsApp. Understanding of agile delivery methodologies and product development tools such as Jira A can-do attitude, able to take requests, understand the most important needs of the business and prioritize them accordingly. Problem-solving skills, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask in delivering work to high quality. Strong stakeholder management to enable you to be a key contributor. The drive to make a difference in a very fast paced and challenging environment. It would be great if you had these desirables too: On-going drive for learning and ability to apply new knowledge and skills An understanding of the OTT marketplace and/or sports customers and global operations team. enhancing current product features/ functionalities. KPI focused

Senior EUC Engineer

Hyderabad

8 - 13 years

INR 14.0 - 20.0 Lacs P.A.

Work from Office

Full Time

As a Senior EUC Technician at DAZN's Technology hub in Hyderabad, you will be an integral part of our Global Team, responsible for providing expert support and technical solutions to our end users. Reporting to the EUC Team Lead for the region, you will take a leadership role, working independently and collaboratively with other EUC Engineers to ensure efficient operation and continuous improvement of our IT environment. You will be the go-to person for complex technical issues, providing guidance and mentorship to junior team members. Here is a breakdown of what you will do: 1. Effectively manage a team of EUC engineers 2. Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs. 3. Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow. 4. Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction. 5. Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness. 6. Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance. 7. Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively. 8. Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services. 9. Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information. 10. Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices. 11. Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services. 12. Should be flexible to work on Rotational shifts as per the business needs. Shift work : 09:00 - 18:00, 10:00 -19:00, 12:00 21:00 with potential for 24 x 7 support in the future.

Senior Business Analyst [IT Operations]

Hyderabad

3 - 6 years

INR 8.0 - 12.0 Lacs P.A.

Work from Office

Full Time

DAZN Group is looking for Senior Business Analyst [IT Operations] to join our dynamic team and embark on a rewarding career journey The Senior Business Analyst is responsible for bridging the gap between business objectives and IT solutions by analyzing business processes, eliciting requirements, and defining system specifications They will collaborate with stakeholders to identify business needs, propose solutions, and facilitate the successful delivery of projects Key Responsibilities:Collaborate with stakeholders, including business users, project managers, and IT teams, to understand business objectives, processes, and requirements Conduct thorough analysis of existing business processes, systems, and workflows to identify areas for improvement and opportunities for automation or optimization Elicit, document, and prioritize business requirements using appropriate techniques such as interviews, workshops, surveys, and document analysis Define and validate system requirements, ensuring they align with business needs and are feasible to implement Develop clear and concise functional and non-functional specifications, use cases, user stories, and process models to communicate requirements to the development and testing teams Facilitate requirements workshops and review sessions with stakeholders to gather feedback, resolve conflicts, and ensure alignment Collaborate with development teams to provide clarifications, address queries, and ensure that requirements are properly understood and implemented Collaborate with QA teams to define test plans and test cases based on requirements and conduct or support testing activities as needed Proactively identify and communicate project risks, issues, and dependencies to stakeholders and propose mitigation strategies Provide guidance and mentorship to junior business analysts, fostering their professional growth and development Qualifications and Requirements:Bachelor's degree in business administration, computer science, or a related field A Master's degree is a plus Proven experience as a Business Analyst, preferably in a senior or lead role, with a track record of successfully delivering complex projects Strong understanding of business analysis methodologies, tools, and best practices Solid knowledge of software development lifecycle (SDLC) and project management methodologies Proficiency in requirements elicitation and documentation techniques, such as interviews, workshops, use cases, user stories, and process modeling Experience in analyzing and improving business processes, identifying process gaps, and proposing optimized solutions Excellent analytical and problem-solving skills, with the ability to break down complex problems into manageable components Strong interpersonal and communication skills, with the ability to effectively collaborate and negotiate with stakeholders at all levels Ability to manage multiple priorities and work in a fast-paced environment with changing priorities and deadlines Familiarity with Agile and Waterfall methodologies, and experience working in Agile development teams Proficiency in using business analysis tools and software (eg, JIRA, Confluence, Visio) is desirable Strong leadership and mentoring skills, with the ability to guide and coach junior team members Domain knowledge in the specific industry or business area relevant to the organization is a plus Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are advantageous Strong business acumen and understanding of technology trends and their impact on business operations

Content Editor

Hyderabad, Telangana

4 years

INR Not disclosed

Work from Office

Full Time

Description Welcome to DAZN, the world’s leading live OTT sports service. Disrupting an industry isn’t easy! DAZN is playing more hours of live sport than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans. Are you a content writer & editor with a passion for boxing, football and detail? DAZN is the world-leading sports OTT service and we are hiring a Content Editor to work in Customer Services Help Centre team. As the Content Editor, editing, refining, and maintaining high-quality content for the company’s online help center. You will ensure that all content is clear, concise, accurate, and aligned with the company’s tone and style guidelines. Working closely with writers, product teams, and customer support, you will ensure that help resources effectively meet user needs and enhance the overall customer experience. Key Responsibilities: Build, review and edit help center articles, FAQs, guides, and other content to ensure clarity, consistency, and accuracy. Ensure content is accurate, up-to-date, and user-friendly and regularly audit content to ensure it reflects the latest product updates and user feedback. Refine content to ensure it adheres to brand guidelines, including tone, voice, and style. Optimize content for user experience and discoverability, ensuring it is easy to understand and navigate. Collaborate with the SEO team to improve content performance and searchability. Proofread and correct grammar, punctuation, and formatting issues. Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner. Liaise with the localization team to ensure that help center content is available in relevant languages and regions. You'll be set up for success if you have: Bachelors degree in communications, English, Journalism, Technical Writing, or a related field. 4+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company. Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets. Strong writing, editing, and proofreading skills, with the ability to distill complex technical information into simple, user-friendly language. Familiarity with content management systems (CMS) and help desk software such as Zendesk. Experience with SEO principles and tools such as Google Analytics or SEMrush. Strong project management skills and the ability to manage multiple projects simultaneously. Experience working with cross-functional teams and managing stakeholder relationships. Knowledge of customer support practices and experience working closely with customer support teams Preferred Skills: Experience with video content creation or multimedia help resources. Familiarity with UX writing principles and content accessibility standards. HTML or web development knowledge. Multilingual capabilities are a plus. Detail-oriented, with a commitment to producing high-quality, accurate content. Customer-focused with a strong desire to help users solve problems independently. Excellent communication and collaboration skills. Able to work independently and prioritize in a fast-paced environment About DAZN At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE ‘HOW’ IN WHAT WE DO: Agility and creativity fuel growth and innovation, to Make It Happen. Prioritising what matters drives progress and positive outcomes, Focusing On Impact. Collective ambition builds optimism and success, in order to Win As One. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Localization Associate

Hyderabad, Telangana

0 years

INR Not disclosed

Work from Office

Full Time

Description We are seeking a highly organized and detail-oriented Localization Associate to join our dynamic team. As a Localization Associate, you will play a crucial role in ensuring that our products and content are adapted and culturally relevant for diverse markets worldwide. This role requires excellent project management skills, strong communication abilities, and a deep understanding of localization processes As Our New Localization Associate, You’ll Have the Opportunity To: Manage end-to-end localization of DAZN products across all supported languages, from initial planning & consultation to delivery of localized contents, regional QAs/copywriters, and bug handling. Act as the primary localization point of contact for all cross-functional stakeholders related to your product area, explain localization cycles for various content types, and ensure global launches are on time with high degree of linguistic quality. Communication and Collaboration: Provide clear instructions and guidelines to vendor, ensuring high-quality and timely delivery of localized content. Leading meetings and working closely with cross-functional teams of designers, product owners, internal reviewers, engineers, marketers, and others across the company. Facilitate effective communication between internal teams and external vendor to address challenges and streamline processes. Work closely with internal language reviewers to complete the reviews on time. Escalation of potential risks when managing a project, and suggestions to mitigate should be part of the daily tasks. Process Optimization: Identify opportunities for process improvements in localization workflows. Optimize all stages of translation projects, including the use of AI, to proactively identify areas of improvement, streamline projects, and improve workflows. Implement best practices to enhance efficiency and scalability in localization efforts. Maintain comprehensive documentation of localization processes, guidelines, and project details. Create and update style guides to ensure consistency across localized content. What we need from you: Computer graduate degree in a relevant field or equivalent work experience. Proven experience in localization project management, preferably in a product or content-driven industry. Strong organizational and multitasking skills, with the ability to prioritize tasks effectively in a deadline-oriented environment. Good communication, time-management skills, excellent problem-solving skills. Proficient in MS- Office suite, CAT tool knowledge a big plus Willingness and ability to work overtime when necessary or Willing to work in shifts if required. If you are passionate about bridging language and cultural gaps to bring products to a global audience, we invite you to apply for the Localization Associate position and contribute to our company’s success. About DAZN At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE ‘HOW’ IN WHAT WE DO: Agility and creativity fuel growth and innovation, to Make It Happen. Prioritising what matters drives progress and positive outcomes, Focusing On Impact. Collective ambition builds optimism and success, in order to Win As One. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Walk-In Drive Alert - Customer Service Agent - DAZN - Hyderabad

Hyderabad

1 - 4 years

INR 3.0 - 4.25 Lacs P.A.

Work from Office

Full Time

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 24x7 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Customer Service Agent, youll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers o Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZN’s customer retention strategy to Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues You’ll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills NOTE: Do not reapply if you attended any interviews in the past 6 months

Business Analyst

Hyderabad

5 - 8 years

INR 18.0 - 20.0 Lacs P.A.

Work from Office

Full Time

As a Business Analyst at DAZN, you will be responsible for bridging the gap between the technology teams and the business stakeholders. You will be a part of a team that is responsible for delivering high-quality products and services to our customers. You will be expected to understand the business requirements and translate them into functional requirements that the technology teams can use to develop the product. You will work closely with product managers, developers, and quality assurance to ensure that the products meet the business requirements. Key Responsibilities: Candidate should have over all 5+ years of experience, collaborate with product managers to identify and define the business requirements for new products and services. Translate business requirements into functional requirements that can be used by the technology. Work with developers and quality assurance teams to ensure that the product meets the business requirements and quality standards. Conduct market research to understand the competitive landscape and identify opportunities for improvement. Analyse data to identify trends and insights that can be used to improve the product. Work with the product team to develop user stories and use cases that define how the product will be used. Create wireframes and prototypes to help communicate the product vision and requirements to the development team. Participate in sprint planning and review meetings to ensure that the product is on track to meet the business requirements. Conduct user acceptance testing to ensure that the product meets the business requirements and quality standards. Skills, Knowledge & Expertise: Bachelors degree in a related field, such as Computer Science, Information Technology, or Business Administration. Minimum of 7 years of experience as a business analyst, preferably in a technology environment. Experience with Agile development methodologies. Strong analytical skills and attention to detail. Excellent communication and collaboration skills. Knowledge of user experience (UX) design principles and practices. Experience with data analysis and visualization tools. Knowledge of sports and media industry is a plus. If you are a highly motivated individual who is passionate about technology, sports, and delivering high-quality products to customers, we encourage you to apply for this exciting opportunity with DAZN.

Senior End User Computing (EUC) Engineer

Hyderabad

6 - 12 years

INR 9.0 - 10.0 Lacs P.A.

Work from Office

Full Time

DAZN Group is looking for Senior End User Computing (EUC) Engineer - 707 to join our dynamic team and embark on a rewarding career journey Manage EUC systems and infrastructure support. Resolve endpoint issues and ensure compliance. Lead deployments of updates and configurations. Monitor device health and user satisfaction.

Data Scientist

Hyderabad

5 - 10 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

DAZN Group is looking for Data Scientist to join our dynamic team and embark on a rewarding career journey Undertaking data collection, preprocessing and analysis Building models to address business problems Presenting information using data visualization techniques Identify valuable data sources and automate collection processes Undertake preprocessing of structured and unstructured data Analyze large amounts of information to discover trends and patterns Build predictive models and machine-learning algorithms Combine models through ensemble modeling Present information using data visualization techniques Propose solutions and strategies to business challenges Collaborate with engineering and product development teams

Bookings Coordinator

Hyderabad

5 - 8 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

DAZN Group is looking for Bookings Coordinator to join our dynamic team and embark on a rewarding career journey Manage scheduling and confirmations of bookings Coordinate logistics and communicate with clients Maintain calendars and booking systems Ensure smooth execution of services

F2F Interviews - Customer Service Agent - DAZN !

Hyderabad

1 - 4 years

INR 3.0 - 4.75 Lacs P.A.

Work from Office

Full Time

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Senior Customer Service Agent, you'll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues You'll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Even better if you have: Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team Previous experience using Zendesk An interest in global sports

Data Engineer - Immediate Joiner - Dazn

Hyderabad

5 - 10 years

INR 20.0 - 27.5 Lacs P.A.

Work from Office

Full Time

Position: Experienced Data Engineer We are seeking a skilled and experienced Data Engineer to join our fast-paced and innovative Data Science team. This role involves building and maintaining data pipelines across multiple cloud-based data platforms. Requirements: A minimum of 5 years of total experience, with at least 3-4 years specifically in Data Engineering on a cloud platform. Key Skills & Experience: Proficiency with AWS services such as Glue, Redshift, S3, Lambda, RDS , Amazon Aurora ,DynamoDB ,EMR, Athena, Data Pipeline , Batch Job. Strong expertise in: SQL and Python DBT and Snowflake OpenSearch, Apache NiFi, and Apache Kafka In-depth knowledge of ETL data patterns and Spark-based ETL pipelines. Advanced skills in infrastructure provisioning using Terraform and other Infrastructure-as-Code (IaC) tools. Hands-on experience with cloud-native delivery models, including PaaS, IaaS, and SaaS. Proficiency in Kubernetes, container orchestration, and CI/CD pipelines. Familiarity with GitHub Actions, GitLab, and other leading DevOps and CI/CD solutions. Experience with orchestration tools such as Apache Airflow and serverless/FaaS services. Exposure to NoSQL databases is a plus

Information Security Senior Specialist

Hyderabad, Telangana, India

0 years

Not disclosed

On-site

Full Time

HERE’S SOME INFORMATION FOR YOU? You will be responsible for guarding the vision, the development of strategy and the implementation of the Information Security Risk and IT Risk Management program within the organisation as part of DAZN’s information security management system (ISMS) HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF) Providing subject matter expertise in the area of information security, including risk requirements Maintaining the Information Security Risk Register and provide management reporting. Keeping the register aligned with the DAZN Risk Framework and supporting the ongoing operations and enhancements for the Cyber Risk program. Provide specialist cyber risk expertise to support IT projects, operational teams, and business units upon request. Identify, analyse and report information security risks through an internal audit plan. Follow up on the implementation status of agreed controls Identify, analyse and report on the internal IT risks, and take ensure of the follow-up. Participate in the maintenance of a certified ISMS. Define risk policies, standards, procedures and guidelines. Ensure effective communication and awareness about risk assessment processes within the business Follow up and report on risk treatment actions implementation and status. Support other generalist information security activities as part of the ISMS YOU’LL NEED TO HAVE THESE ESSENTIALS Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate strategic information security topics, policies and standards as well as risk-related concepts to technical and nontechnical audiences at various hierarchical levels An understanding of IT Infrastructure and Cloud Services Practical knowledge of information security management frameworks including ISO27001, ISO22301 and PCI DSS Sound knowledge of business and risk management frameworks like ISO 27005, ISO 31000, NIST etc. Experience interacting, presenting and working with C-level executives (CTO, CIO, etc.) Ability to coordinate global team members IT WOULD BE GREAT IF YOU HAD THESE TOO Professional security management certification strongly desirable, such as Certified Risk Information Security Control (CRISC), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), ISO27001 Lead Auditor/Implementer or other similar credentials Show more Show less

Coverage Administrator

Hyderabad

3 - 6 years

INR 8.0 - 11.0 Lacs P.A.

Work from Office

Full Time

DAZN Group is looking for Coverage Administrator to join our dynamic team and embark on a rewarding career journey Handle employee benefits enrollment and claims processing Verify coverage data and maintain accurate records Coordinate with insurers and HR for updates Respond to inquiries and support benefits audits functional needs

Bookings Coordinator

Hyderabad

5 - 8 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

DAZN Group is looking for Bookings Coordinator to join our dynamic team and embark on a rewarding career journey Manage reservations and scheduling across business units Ensure timely confirmations and update booking systems Coordinate with clients and internal departments Maintain detailed records and resolve conflicts

Software Engineer

Hyderābād

6 - 8 years

INR 7.35 - 9.0 Lacs P.A.

On-site

Part Time

Description Do you want to have an impact on a product that is used by millions of users across multiple devices on a daily basis? DAZN streams over 40 different sports, from more than 300 different leagues in various markets including Germany, Italy, Japan, Canada, USA, Spain and Brazil (plus many more!). We make learning a fundamental part of the job. Our software engineers continually share their expertise with their colleagues and the wider industry. We’re an active part of the technology community and put a strong focus on innovation. Our people are dedicated, flexible and fast-moving, rising to every challenge that streaming to a global audience of fans brings. We are looking for people like you to join our journey. We are using a micro frontend architecture and our current tech stack includes JavaScript, React, Node, AWS, Node, Docker, Terraform and much more. This role is based in Hyderabad, India. We are looking for a talented, motivated Software Engineer who will be responsible for leading the development of our forthcoming user engagement features. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. As part of this role, you will the opportunity to: Deliver high quality, robust and testable code adhering to internal engineering procedures, code conventions and development methodologies. Work to continually improve software deployment to ensure iterative releases and rapid deployment of updates to our customers across all platforms. Collaborate closely with cross-functional teams, including UX/UI designers, back-end engineers, and product managers, to deliver exceptional user experience. Learn and share expertise with colleagues and the wider industry, driving innovation within DAZN. Requirements: 6-8 Years of relevant experience in Fullstack development. Experience with React Ecosystem JavaScript, TypeScript, Node.js. 1-2 years in Developing Node.js related projects. Familiarity with modern web development tools and practices, such as latest version of ES, MobX, AWS, Serverless, Microservices, GraphQL, Docker, New Relic, Webpack. Proficient in other relevant acronyms: HTTP, HTML, CSS, SSR and the rest. Solid understanding and love for various test techniques and frameworks: unit, integration, E2E. Understand and use build tools, CI/CD. Strong problem-solving skills, attention to detail, and the ability to work without guidance in a fast-paced, constantly changing environment. Be able to communicate and collaborate in a clear, open and healthy way. At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE ‘HOW’ IN WHAT WE DO: AMBITIOUS – people who want to make a big impact and drive DAZN forward. INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things. PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it. People who love what they do and show commitment every day. BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. About DAZN At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE ‘HOW’ IN WHAT WE DO: Agility and creativity fuel growth and innovation, to Make It Happen. Prioritising what matters drives progress and positive outcomes, Focusing On Impact. Collective ambition builds optimism and success, in order to Win As One. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Senior Software Engineer, IN

Hyderābād

0 years

INR 7.35 - 9.0 Lacs P.A.

On-site

Part Time

Description Join DAZN Hyderabad and help shape the future of sports streaming! We’re looking for passionate Backend Developers with strong Node.js experience to build scalable services that power our global OTT platform. Key Responsibilities Design and develop backend services using Node.js with TypeScript Build scalable APIs and microservices aligned with high availability and performance Work with cross-functional teams including frontend, DevOps, and QA Write clean, maintainable code with solid unit test coverage Ensure code quality through code reviews, CI/CD pipelines, and logging Skills, Knowledge & Expertise Backend: Node.js (ExpressJS, NestJS, or Fastify), TypeScript Databases: DynamoDB, DocumentDB, PostgreSQL, MySQL Messaging & Streaming: SNS, SQS, Kinesis Cloud: AWS (Lambda, ECS, EC2, API Gateway, RDS) Caching: Redis CI/CD: GitHub Actions Experience with alternatives like MongoDB, Kafka, RabbitMQ, or Azure/GCP is a plus What We’re Looking For Strong proficiency in Node.js and TypeScript Hands-on experience in designing RESTful APIs and microservices Exposure to AWS cloud services Familiarity with Agile development and DevOps practices Excellent problem-solving skills and ownership mindset About DAZN At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE ‘HOW’ IN WHAT WE DO: Agility and creativity fuel growth and innovation, to Make It Happen. Prioritising what matters drives progress and positive outcomes, Focusing On Impact. Collective ambition builds optimism and success, in order to Win As One. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Senior Software Architect

Hyderābād

10 - 15 years

INR 3.6 - 7.08 Lacs P.A.

On-site

Part Time

Description We are looking for an experienced iOS Architect with a strong technical background and expertise in building high-performance video streaming applications for iOS Mobile and Apple TV platforms. As a technical leader, you will take ownership of designing and developing scalable, user-centric applications while mentoring team members and driving technical excellence. This role requires a deep understanding of iOS frameworks, exceptional coding skills, and hands-on experience with video streaming technologies. You will collaborate closely with cross-functional teams to deliver seamless and engaging video experiences to users. You will lead cutting-edge projects and shape the technical roadmap for iOS development. This role is based in Hyderabad, India. As our new iOS Architect, you’ll have the opportunity to: 1. Design & Development Architect and develop advanced video streaming applications for iOS Mobile and Apple TV platforms. Write clean, modular, and maintainable code in Swift, following best practices. Optimize app performance for responsiveness, scalability, and resource efficiency. 2. Technical Leadership Lead the design and implementation of complex features, ensuring technical feasibility and alignment with project goals. Conduct code reviews to ensure best practices in coding, architecture, and security. Stay updated with the latest iOS technologies and video streaming advancements, integrating them into projects where applicable. 3. Collaboration Work closely with product managers, designers, and backend teams to translate business requirements into technical solutions. Collaborate with QA to ensure that delivered features meet functional and non-functional requirements. 4. Video Streaming Expertise Implement and optimize video streaming technologies such as HLS, DASH, and DRM. Integrate and customize video playback frameworks like AVFoundation and third-party players. Troubleshoot and resolve issues related to playback, buffering, and content delivery. 5. Mentorship & Knowledge Sharing Mentor junior and mid-level engineers, fostering a culture of technical excellence and continuous improvement. Conduct knowledge-sharing sessions and workshops to elevate the team’s technical skills. 6. Release Management Collaborate on release planning and ensure smooth deployment cycles. Support the team during critical deadlines, providing solutions to unblock progress ENTER TEXT HERE You’ll have: Educational Background: Bachelor’s or master’s degree in computer science, Engineering, or related field Experience: 10 to 15 years of experience in iOS development, with a strong focus on video streaming applications. Proven experience delivering high-quality apps for iOS Mobile and Apple TV. Technical Skills: Proficiency in Swift and Objective-C. Strong understanding of iOS frameworks like UIKit, SwiftUI, and Core Data. Deep knowledge of AVFoundation, HLS, DRM, and adaptive streaming technologies. Experience with API integration using REST or GraphQL. Expertise in optimizing video playback performance and troubleshooting streaming-related issues. Familiarity with CI/CD pipelines and testing frameworks for iOS. Soft Skills: Excellent analytical, problem-solving, and debugging skills. Strong communication and leadership abilities. Ability to prioritize tasks effectively and thrive under tight deadlines. Additional Requirements: Experience with tvOS development and Apple TV-specific design guidelines. Familiarity with third-party video SDKs and analytics tools. Exposure to Agile development methodologies. Flexibility to stretch working hours as needed to meet release timelines. Strong documentation skills with attention to detail. About DAZN At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE ‘HOW’ IN WHAT WE DO: Agility and creativity fuel growth and innovation, to Make It Happen. Prioritising what matters drives progress and positive outcomes, Focusing On Impact. Collective ambition builds optimism and success, in order to Win As One. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Walk-In Drive- Customer Service Agent - DAZN - Hyderabad - 2nd June

Hyderabad

1 - 4 years

INR 3.0 - 4.25 Lacs P.A.

Work from Office

Full Time

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 24x7 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Customer Service Agent, youll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers o Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZN’s customer retention strategy to Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues You’ll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills NOTE: Do not reapply if you attended any interviews in the past 6 months

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