Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Senior Customer Service Agent, you'll have the opportunity to:Build your customer service skills by being a first point of contact for DAZN customersComplete our customer service training programmeGain broader business experience by working with multiple global teamsWork on DAZNs customer retention strategyProvide valuable feedback to improve the customer experienceBuild data and performance skills by ensuring KPI and SLA adherenceBe part of an inclusive and dynamic customer service teamOwn customer issues You'll be set up for success if you have:Business level English (C1)Previous work experience in a customer service environmentGood understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etcStrong focus on quality and ambition to deliver world class customer service experience for sports fansAbility to troubleshoot customer queries such as streaming, payment and technical issuesTeamwork and willingness to adapt to DAZN processesExcellent oral and written communication skills Even better if you have:Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations teamPrevious experience using ZendeskAn interest in global sports

DAZN Group is looking for Junior Data Scientist to join our dynamic team and embark on a rewarding career journey Conduct data analysis and visualization Develop and implement data models and algorithms Collaborate with cross-functional teams Prepare and maintain data reports and dashboards Stay updated on industry trends and technologies

DAZN Group is looking for Data Architect to join our dynamic team and embark on a rewarding career journey A Data Architect is a professional who is responsible for designing, building, and maintaining an organization's data architecture Designing and implementing data models, data integration solutions, and data management systems that ensure data accuracy, consistency, and security Developing and maintaining data dictionaries, metadata, and data lineage documents to ensure data governance and compliance Data Architect should have a strong technical background in data architecture and management, as well as excellent communication skills Strong problem-solving skills and the ability to think critically are also essential to identify and implement solutions to complex data issues

As a Customer Service Agent, you'll have the opportunity to:Build your customer service skills by being a first point of contact for DAZN customersComplete our customer service training programmedGain broader business experience by working with multiple global teams Work on DAZNs customer retention strategyProvide valuable feedback to improve the customer experienceBuild data and performance skills by ensuring KPI and SLA adherenceBe part of an inclusive and dynamic customer service teamOwn customer issuesBusiness level English (C1)Previous work experience in a customer service environmentGood understanding of customer service metrics such as AverageHandling Time, Average Response Time, First Time Right, etcStrong focus on quality and ambition to deliver world class customer service experience for sports fansAbility to troubleshoot customer queries such as streaming, payment and technical issuesTeamwork and willingness to adapt to DAZN processesExcellent oral and written communication skills

Responsibilities: Develop and maintain .Net Application using C#, Linq and ADO/SQL and other Microsofttechnologies. Participate in design, Requirement Analysis Code optimization and performance review and provide support to junior members. Develop REST APIs and integrate front-end and back-end aspects of web applications. Develop and maintain code using Microsoft Azure or AWS services. Write and maintain T-SQL and Stored procedures for databases. Collaborate with team members on code reviews, design reviews, and other team activities. Write unit tests and perform code testing to ensure high-quality software delivery. Work with clients to gather requirements, provide technical guidance, and resolve issues. Manage client expectations and ensure timely and accurate delivery of software solutions. Keep up to date with new technologies, programming languages, and industry trends. Write technical documentation and provide estimates. Ownership of deliverables and meeting deadlinesRequirements: 6+ years of experience in software industry Strong experience in ASP.NET Core, ASP.NET Web API, EF Core with LINQ, C#, T-SQL/StoredProcedure Experience in JavaScript/jQuery frameworks with preference for MVVM or MVC (e.g., Vue,Angular) frameworks Hands-on experience in Microsoft Azure or AWS (Redis Cache, Azure Search, Logic Apps, AAD & Graph API & Application Insights) Experience in developing REST APIs. Experience with SCM platforms like GIT, TFS Good knowledge of data structures and algorithms. Experience working with JavaScript frameworks. Excellent understanding of fundamental design principles behind scalable applications. Experience in unit testing.

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more ! As a Customer Service Agent, youll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service teamOwn customer issues Youll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues o Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Even better if you have: Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations teamPrevious experience using Zendesk An interest in global sport

Here is the Job Description:As our new Senior Software Architect (Experience 10+ years), you will have the opportunity to: - Design, build and maintain scalable micro services. - Collaborate with Architects and other Software Engineers to deliver a compelling user experience. - Deliver maintainable, robust and testable code. - Share knowledge and collaborate with other developers across the business. - Evolve and design the services that power and monitor our video streaming. - Partner with the other Software Engineering teams to create end to end solutions. - Mentor software engineers in design patterns and coding to standards.Youll be set up for success if you have: - Candidate with 10+ years of experience in design/architecture of complex backend system preferably using Node.js and AWS. - With given complex (& vague) requirements, Candidate should be able to produce the architecture/design. - Candidate should be able to proactively collaborate with stake holders to clarify the requirements if needed, review design etc. - Explain the design/architecture to team members and guide/mentor them during implementation. - Candidate is expected to code and contribute to feature implementation. - He should be able to do the POC to demonstrate the proposed design/architecture.

DAZN Group is looking for Commerce Operations Specialist to join our dynamic team and embark on a rewarding career journey We are seeking a highly organized and detail-oriented individual to join our team as an Operations Specialist The Operations Specialist will play a critical role in ensuring the efficient and effective operation of our organization's processes and systems This position requires strong analytical skills, problem-solving abilities, and the ability to collaborate with cross-functional teams to drive operational excellence and achieve business objectives Responsibilities:Monitor and analyze key operational metrics and performance indicators to identify areas for improvement and drive process optimization Develop and implement standard operating procedures (SOPs) and best practices to streamline workflows and increase efficiency Collaborate with cross-functional teams, including finance, sales, marketing, and customer service, to coordinate activities and resolve operational issues Manage day-to-day operational tasks, including but not limited to inventory management, order processing, and vendor management Assist in the development and implementation of new systems, processes, and technologies to support business growth and scalability Conduct regular audits and quality control checks to ensure compliance with company policies, procedures, and regulatory requirements Provide training and support to staff members on operational processes and systems Act as a liaison between internal departments and external partners to facilitate communication and collaboration

DAZN Group is looking for QA Engineer to join our dynamic team and embark on a rewarding career journey Reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback Creating and executing test cases, scripts, and plans to validate software functionality and performance Debugging and verifying fixes for defects identified during testing Documenting test results and presenting them to stakeholders, including developers and product managers Participating in code and design reviews to provide feedback on software quality and testing considerations Collaborating with development teams to identify and resolve software issues Developing and maintaining automated test scripts using tools such as Selenium, JUnit, or TestNG Strong understanding of software testing methodologies and tools, including manual and automated testing Good communication and interpersonal skills Strong attention to detail and commitment to quality

DAZN Group is looking for SDET LR to join our dynamic team and embark on a rewarding career journey Develop automated test scripts for software testing Ensure quality and performance of applications Identify and report software defects Collaborate with developers for bug resolution

Key Responsibilities:Develop and maintain responsive, high-performance web applications using Vue.js, JavaScript, HTML, and CSS.Design, develop, and maintain scalable backend services and APIs using Node.js, JavaScript, and TypeScript.Collaborate with UX/UI designers to implement modern, user-friendly interfaces.Ensure seamless integration between frontend and backend systems.Write clean, maintainable, and efficient code while adhering to best practices.Participate in code reviews, debugging, and troubleshooting to ensure high-quality code.Must-Have Skills:6+ years of experience in full stack development.Proficiency in Vue.js/Reactjs, JavaScript, HTML, and CSS for frontend development.Strong expertise in Node.js and TypeScript for backend development.Experience designing and developing RESTful APIs.Hands-on experience with microservices architecture.Strong knowledge of Git and GitHub for version control and collaborative development.Good-to-Have Skills:Experience with AWS services (e.g., EC2, S3, Lambda).Familiarity with GitHub Actions for CI/CD pipelines.Understanding of best practices for security and performance optimisation.

DAZN Group is looking for Data Analyst to join our dynamic team and embark on a rewarding career journey. Managing master data, including creation, updates, and deletion. Managing users and user roles. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Commissioning and decommissioning of data sets. Processing confidential data and information according to guidelines. Helping develop reports and analysis. Managing and designing the reporting environment, including data sources, security, and metadata. Supporting the data warehouse in identifying and revising reporting requirements. Supporting initiatives for data integrity and normalization. Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems. Generating reports from single or multiple systems. Troubleshooting the reporting database environment and reports. Evaluating changes and updates to source production systems. Training end-users on new reports and dashboards. Providing technical expertise in data storage structures, data mining, and data cleansing.

DAZN Group is looking for Associate - Service Desk to join our dynamic team and embark on a rewarding career journey Provide technical support and troubleshooting assistance. Handle IT service requests and incident management. Collaborate with IT teams to resolve technical issues. Maintain documentation of service requests and resolutions.

Is your next career move to take on a role as a QA Engineer?DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Hyderabad tech hub will be the engine that drives us forward to the future. Were pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to our global productsThis is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZNs Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure.This role will be based in our brand-new Hyderabad office. Key ResponsibilitiesDedicated QA Engineer for Product Vertical development. Daily liaison with Product Vertical Product Owners and Technical Program Managers to pull-in requirements for vertical specific new project testing tasks, attending PR-FAQ and project specific meetings and planning meetings.Create detailed test-cases for vertical specific testing tasks for new features, feature improvements, new regions, new strategic initiatives, playback improvements.Scope and evaluate testing requirements and information for new vertical projects with Product team to accurately establish the QA resources required for vertical new project testing with QA Manager and then manage the allocated QA team when testing is scheduled to commence.Create testing-plans, test strategies, testing accounts and testing timelines/schedules for all new project testing tasks and ensure all teams are kept up to date.To work with our UAT automation team to maximize the level of automation being conducted on vertical new projects and minimize the drain on simple testing tasks.Advocate quality/testing best practices; striving to improve testing practices, processes and communication across the QA disciplineSkills, Knowledge & ExpertiseExperience in working on web, mobile, TV platforms, set-top boxes and/or games consoles in an agile environment.Understanding of BDD, exploratory testing, compliance testing, defect regression, smoke-testing and test planning.Exposure to Device AutomationExtensive and in-depth experience of bug database systems and test-tracking software such as JIRA and Test Rail.Strong experience with Selenium and hands on with Manual and Automation Testing.Strong team player that is performance orientated

DAZN Group is looking for Anti-Piracy Specialist to join our dynamic team and embark on a rewarding career journey Monitor and prevent digital content piracy. Work with legal teams on copyright enforcement. Implement security measures to protect digital assets. Investigate and report piracy incidents.

Job Overview:Welcome to DAZN, the worlds leading live OTT sports service. Disrupting an industry isn't easy! DAZN is playing more hours of live sport than any other company anywhere in the world! As we bring new ideas to market and evolve our product, its essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans. As the Content Lead, you will oversee the creation, management, and optimization of content for the company's online help center. Your primary goal is to ensure that customers can easily access clear, concise, and valuable resources that empower them to resolve issues, learn new skills, and maximize their use of the company's products and services. The ideal candidate will have a strong background in content strategy, technical writing, and customer service, with proven experience working cross-functionally with teams such as Product, Marketing, and Customer Support.Key Responsibilities:Develop and execute a content strategy for the help center that aligns with the company's overall business objectives and product offerings.Create and manage a repository of self-service resources, including FAQs, user guides, how-to articles, videos, and troubleshooting documentation.Optimize content for SEO to improve discoverability in search engines and enhance user experience.Ensure content is accurate, up-to-date, and user-friendly and regularly audit help center content to ensure it reflects the latest product updates and user feedback.Monitor the performance of help center content (e.g., page views, user satisfaction) and use data-driven insights to improve content quality and relevance.Work closely with customer support, product, and marketing teams to understand common user issues and product updates and translate these into effective content solutions.Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner.Liaise with the localization team to ensure that help center content is available in relevant languages and regions.Act as a point of escalation for any content-related issues encountered by customer support agents.Manage content editors and oversee the content creation process, including scheduling, content review, editing, and publication.Implement content governance standards, ensuring consistency in tone, voice, and style across all help center materials.You'll be set up for success if you have:Masters degree in communications, English, Journalism, Technical Writing, or a related field.5+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company.Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets.Strong writing, editing, and proofreading skills, with the ability to distill complex technical information into simple, user-friendly language.Familiarity with content management systems (CMS) and help desk software such as Zendesk.Experience with SEO principles and tools such as Google Analytics or SEMrush.Strong project management skills and the ability to manage multiple projects simultaneously.Experience working with cross-functional teams and managing stakeholder relationships.Knowledge of customer support practices and experience working closely with customer support teams.Preferred Skills:Experience with video content creation or multimedia help resources.Familiarity with UX writing principles and content accessibility standards.HTML or web development knowledge.Multilingual capabilities are a plus.Personal Attributes:Detail-oriented, with a commitment to producing high-quality, accurate content.Customer-focused with a strong desire to help users solve problems independently.Excellent communication and collaboration skills.Able to work independently and prioritize in a fast-paced environment.

Job Summary:We are seeking a passionate and experienced Data Scientist / Machine Learning Engineer with a strong foundation in Machine Learning, Deep Learning, and Generative AI (GenAI). The ideal candidate will have hands-on experience with modern AI frameworks and libraries, a proven ability to design, develop, and deploy scalable ML solutions, and expertise in working with Large Language Models (LLMs).You will leverage your skills to drive impactful solutions, staying at the forefront of advancements in ML, DL, and GenAI. You will work on cutting-edge projects, incorporating the latest technologies into production-ready systems. If you are excited about advancing your career in a dynamic, innovation-driven environment, we invite you to join us!Key Responsibilities: • Develop, train, and fine-tune machine learning and deep learning models for diverse business use cases. • Work with Generative AI and LLMs, including customizing, fine-tuning, and deploying models for real-world applications. • Stay updated with the latest advancements in Machine Learning, Deep Learning, and Generative AI, and incorporate them into projects.Required Skills: • Machine Learning Frameworks: Proficiency in Scikit-learn, TensorFlow or PyTorch. • Deep Learning: Experience building and training deep learning models, including CNNs, RNNs, Transformers, and other architectures. • Generative AI: Hands-on experience with Generative AI models, including fine-tuning and deploying LLMs. • Programming: Strong skills in Python; familiarity with libraries like NumPy, pandas, and Matplotlib. • Data Handling: Experience working with structured and unstructured data, including text, images, and time-series.Good to have Skills: • Exposure to tools like Hugging Face Transformers for working with LLMs. • Understanding of MLOps practices, including CI/CD pipelines for ML models. • Experience with GPU-accelerated computing. • Experience with distributed training frameworks (e.g., Horovod, PyTorch Lightning). • Cloud Platforms: Familiarity with cloud services like AWSQualifications: • Bachelors or Masters degree in Computer Science, Data Science, Machine Learning, or a related field. • 1+ years of professional experience in Machine Learning and Deep Learning. • Proven track record of deploying ML/DL models in production environments

DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Hyderabad tech hub will be the engine that drives us forward to the future. Were pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to our global products.This is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZNs Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure.Role Summary:The Jira Administrator will play a pivotal role in optimizing our use of Atlassian tools to ensure the streamlined operations of the company. This role requires expertise in Jira, Confluence, and Bitbucket to drive the setup, maintenance, and enhancement of these tools, supporting teams across DAZN.Key Responsibilities:Atlassian Suite Management: Administer, maintain, and optimize the use of Atlassian tools, including Jira, Confluence, and Bitbucket, ensuring they meet the evolving needs of the business.User Management: Set up, administer, and remove user accounts, ensuring the strict adherence to security guidelines.Customization & Integration: Customize projects, create custom workflows, set permissions, and integrate with other tools or plugins as necessary.Performance Management: Ensure that the Atlassian suite performs at optimal levels, with minimal downtime and in line with agreed SLAs.Training & Support: Offer training to new users and provide support to existing users, addressing queries and resolving issues in a timely manner.Documentation: Create and maintain detailed documentation related to configurations, procedures, and best practices for using Atlassian tools.Updates & Upgrades: Monitor and implement necessary software updates or upgrades, ensuring compatibility and minimal disruption.Collaboration: Work closely with various departments, including IT, development, and product teams, to understand and address their Atlassian tool-related needs.Security: Ensure that Atlassian tools comply with DAZN's security standards, conducting regular audits and responding to any potential threats or breaches.Reporting & Analytics: Develop and maintain dashboards and reports for tracking project status, performance, and other key metrics.Stay Updated: Keep abreast with the latest features, best practices, and changes in the Atlassian ecosystem, proposing and implementing relevant improvements.Qualifications and Experience:Bachelors degree in Information Technology, Computer Science, or a related field.5+ years of experience in managing Atlassian tools, especially Jira, Confluence, and Bitbucket.Demonstrated ability in customizing and setting up advanced Jira workflows, schemes, custom fields, and dashboards.Strong understanding of Agile methodologies.Familiarity with directory synchronization between LDAP and Atlassian tools.Experience with SQL and proficiency in querying the Jira database.Knowledge of integration between Atlassian tools and third-party applications.Desired Skills:Excellent troubleshooting skills with the ability to diagnose and address user issues efficiently.Strong organizational and multitasking capabilities.Ability to work collaboratively within a diverse team environment.Excellent communication skills, both written and verbal.Passionate about continuous learning and adapting to new technologies.

DAZN Group is looking for Senior Systems Analyst to join our dynamic team and embark on a rewarding career journey. Analyze and design IT systems and solutions. Collaborate with stakeholders to understand business requirements. Develop and implement system specifications and designs. Monitor and analyze system performance and make improvements. Provide technical support and training to users. Prepare and present reports on system activities and outcomes. Ensure compliance with IT best practices and standards.

DAZN Group is looking for Senior System Analyst to join our dynamic team and embark on a rewarding career journey. A senior system analyst is a professional who plays a critical role in the analysis, design, and implementation of complex computer systems and solutions within an organization. They are responsible for evaluating business requirements, identifying system needs, and designing efficient and effective technical solutions. Here are some key responsibilities and tasks of a senior system analyst : Requirements gathering and analysis : Senior system analysts work closely with stakeholders, including business users, managers, and IT teams, to understand their requirements and translate them into detailed system specifications. They conduct interviews, workshops, and other techniques to gather and document functional and non-functional requirements. System design and architecture : Based on the gathered requirements, senior system analysts design the system architecture and develop system models, diagrams, and prototypes. They define system components, interfaces, data structures, and algorithms to ensure a robust and scalable system design. Feasibility assessment : Senior system analysts conduct feasibility studies to evaluate the technical and financial viability of proposed system solutions. They analyze cost-benefit ratios, resource requirements, and technical constraints to provide recommendations and support decision-making. System integration and implementation : They collaborate with development teams and project managers to ensure smooth system implementation. Senior system analysts oversee the integration of various system components, perform system testing, and support the deployment of the solution. System documentation and training : They create comprehensive documentation, including system specifications, user manuals, and technical guides, to facilitate system understanding and support maintenance activities. They may also conduct training sessions for end-users to ensure proper system utilization.

Key Responsibilities:Lead and mentor the Endpoint team, providing direction, technical guidance, and career development support. Testing and validating updates for both Windows and MAC before the release to the business. Oversee the configuration, administration, and management of Mac, Windows, iOS, and Android endpoint devices using industry-standard management tools (Intune, SCCM, etc.). Design and implement hardware and device management standards, ensuring alignment with the organization's security policies and operational needs. Collaborate with cross-functional teams to ensure endpoint systems are optimized for security, performance, and scalability. Manage escalations from the EUC (End User Computing) team and provide final-tier technical support for complex hardware and application issues. Drive process improvements, research new technologies, and implement initiatives to enhance the end-user experience and overall efficiency of the endpoint environment. Lead the development and maintenance of technical documentation, standard operating procedures, and knowledge base resources. Ensure compliance with organizational security policies by implementing and maintaining best practices in device and endpoint management. Manage software distribution, application management, OS patching, firmware updates, and antivirus/malware protections. Ensure the team follows ITIL frameworks and service management processes, contributing to change and release management in enterprise environments. Lead endpoint system security initiatives, managing device compliance and configuration profiles, and ensuring devices meet corporate security standards. Manage vendor relationships and third-party service providers related to endpoint management and software distribution. Conduct regular performance reviews, setting goals and objectives for team members and providing training opportunities to enhance their technical expertise. Technical Qualifications:7+ years of experience in endpoint management, including hands-on expertise with Microsoft Intune, SCCM, and scripting languages (PowerShell, shell, KQL). Certification in Microsoft MD-102: Endpoint Administrator or equivalent Strong experience with Azure AD, hybrid environments, and integration scenarios, including Azure AD Connect Synchronization, Federated/Managed Domains, and password synchronization solutions. In-depth experience in OS deployment, device packaging, and software distribution, with a focus on M365 and other enterprise services. Expertise in managing Group Policy Objects (GPO), device configuration, and compliance profiles. Experience with automated patch management and configuration management tools. Knowledge of ITIL processes and IT service management frameworks. Proven ability to design and implement secure endpoint management standards across multiple platforms (Windows, macOS, iOS, Android). Strong understanding of endpoint security solutions, including antivirus, anti-malware, and remote monitoring tools. Experience in a leadership or supervisory role, with demonstrated ability to lead and motivate a technical team. Leadership & Soft Skills: Strong leadership skills with experience in managing and developing a technical team. Excellent communication and interpersonal skills, capable of effectively conveying IT policies and strategies to technical and non-technical audiences. Ability to work under pressure, prioritize multiple tasks, and meet deadlines. Demonstrated strategic thinking in solving complex technical challenges and providing innovative solutions. Strong collaboration skills, working across multiple regions, sectors, and teams. Self-starter with initiative and a proactive approach to problem-solving. Preferred Qualifications: Experience in managing cross-functional projects or initiatives in an enterprise environment. Relevant folks can email your resumes along with your current & expected compensation with your notice period details to Sasidhar.Kaja@dazn.com

As a Senior EUC Technician at DAZN's Technology hub in Hyderabad, you will be an integral part of our Global Team, responsible for providing expert support and technical solutions to our end users. Reporting to the EUC Team Lead for the region, you will take a leadership role, working independently and collaboratively with other EUC Engineers to ensure efficient operation and continuous improvement of our IT environment. You will be the go-to person for complex technical issues, providing guidance and mentorship to junior team members.Here is a breakdown of what you will do:1. Effectively manage a team of EUC engineers2. Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs.3. Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow.4. Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction.5. Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness.6. Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance.7. Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively.8. Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services.9. Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information.10. Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices.11. Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services.12. Should be flexible to work on Rotational shifts as per the business needs.Shift work: 09:00 - 18:00, 10:00 -19:00, 12:00 21:00 with potential for 24 x 7 support in the future.

DAZN Group is looking for Senior Software Architect, IN to join our dynamic team and embark on a rewarding career journey A software architect is a professional responsible for designing and overseeing the development of complex software systems They are involved in the high-level design decisions and provide guidance to the development team throughout the software development life cycle Here are some key responsibilities and activities of a software architect:System Design: Software architects are responsible for designing the overall structure and architecture of a software system This includes defining the system's components, modules, interfaces, and interactions between them Technical Leadership: Architects provide technical leadership and expertise to the development team They guide the team in making critical design decisions and ensure that the system is designed to meet the required functional and non-functional requirements Technology Evaluation: Architects assess and evaluate different technologies, frameworks, and tools to determine the most suitable ones for the project They consider factors such as scalability, performance, security, and maintainability Design Patterns and Best Practices: Architects apply established design patterns and best practices to ensure that the software system is well-structured, reusable, and maintainable They promote good coding practices and guide the team in implementing these patterns Performance Optimization: Architects analyze the system's performance requirements and work on optimizing the software design to meet those requirements They identify potential bottlenecks and propose solutions to improve the system's performance Collaboration: Architects collaborate with stakeholders such as product managers, business analysts, and developers to gather requirements and understand the business needs They work closely with the development team, providing guidance and support throughout the development process Documentation: Architects document the software system's architecture, design decisions, and other relevant information This documentation helps in communication, knowledge transfer, and future maintenance of the system Risk Management: Architects identify and mitigate risks associated with the software system's architecture They anticipate potential issues and propose strategies to mitigate risks and ensure the system's stability and reliability Overall, a software architect plays a crucial role in the software development process, ensuring that the software system is well-designed, scalable, and meets the desired functional and non-functional requirements

DAZN Group is looking for Lead Software Development to join our dynamic team and embark on a rewarding career journey Guide the software development team in project execution. Develop and maintain high-quality software solutions. Ensure code quality, security, and best practices. Collaborate with stakeholders to define project requirements.

DAZN Group is looking for Studio Manager Design & Production to join our dynamic team and embark on a rewarding career journey Oversee creative projects and studio operations. Manage design workflows and ensure timely project delivery. Coordinate with designers, clients, and stakeholders. Maintain quality standards in all design outputs.

DAZN Group is looking for Senior Business Analyst, IN to join our dynamic team and embark on a rewarding career journey The Senior Business Analyst is responsible for bridging the gap between business objectives and IT solutions by analyzing business processes, eliciting requirements, and defining system specifications They will collaborate with stakeholders to identify business needs, propose solutions, and facilitate the successful delivery of projects Key Responsibilities:Collaborate with stakeholders, including business users, project managers, and IT teams, to understand business objectives, processes, and requirements Conduct thorough analysis of existing business processes, systems, and workflows to identify areas for improvement and opportunities for automation or optimization Elicit, document, and prioritize business requirements using appropriate techniques such as interviews, workshops, surveys, and document analysis Define and validate system requirements, ensuring they align with business needs and are feasible to implement Develop clear and concise functional and non-functional specifications, use cases, user stories, and process models to communicate requirements to the development and testing teams Facilitate requirements workshops and review sessions with stakeholders to gather feedback, resolve conflicts, and ensure alignment Collaborate with development teams to provide clarifications, address queries, and ensure that requirements are properly understood and implemented Collaborate with QA teams to define test plans and test cases based on requirements and conduct or support testing activities as needed Proactively identify and communicate project risks, issues, and dependencies to stakeholders and propose mitigation strategies Provide guidance and mentorship to junior business analysts, fostering their professional growth and development Qualifications and Requirements:Bachelor's degree in business administration, computer science, or a related field A Master's degree is a plus Proven experience as a Business Analyst, preferably in a senior or lead role, with a track record of successfully delivering complex projects Strong understanding of business analysis methodologies, tools, and best practices Solid knowledge of software development lifecycle (SDLC) and project management methodologies Proficiency in requirements elicitation and documentation techniques, such as interviews, workshops, use cases, user stories, and process modeling Experience in analyzing and improving business processes, identifying process gaps, and proposing optimized solutions Excellent analytical and problem-solving skills, with the ability to break down complex problems into manageable components Strong interpersonal and communication skills, with the ability to effectively collaborate and negotiate with stakeholders at all levels Ability to manage multiple priorities and work in a fast-paced environment with changing priorities and deadlines Familiarity with Agile and Waterfall methodologies, and experience working in Agile development teams Proficiency in using business analysis tools and software (eg, JIRA, Confluence, Visio) is desirable Strong leadership and mentoring skills, with the ability to guide and coach junior team members Domain knowledge in the specific industry or business area relevant to the organization is a plus Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are advantageous Strong business acumen and understanding of technology trends and their impact on business operations

DAZN Group is looking for QA Engineer to join our dynamic team and embark on a rewarding career journey Reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback Creating and executing test cases, scripts, and plans to validate software functionality and performance Debugging and verifying fixes for defects identified during testing Documenting test results and presenting them to stakeholders, including developers and product managers Participating in code and design reviews to provide feedback on software quality and testing considerations Collaborating with development teams to identify and resolve software issues Developing and maintaining automated test scripts using tools such as Selenium, JUnit, or TestNG Strong understanding of software testing methodologies and tools, including manual and automated testing Good communication and interpersonal skills Strong attention to detail and commitment to quality

DAZN Group is looking for Senior System Analyst to join our dynamic team and embark on a rewarding career journey A senior system analyst is a professional who plays a critical role in the analysis, design, and implementation of complex computer systems and solutions within an organization They are responsible for evaluating business requirements, identifying system needs, and designing efficient and effective technical solutions Here are some key responsibilities and tasks of a senior system analyst:Requirements gathering and analysis: Senior system analysts work closely with stakeholders, including business users, managers, and IT teams, to understand their requirements and translate them into detailed system specifications They conduct interviews, workshops, and other techniques to gather and document functional and non-functional requirements System design and architecture: Based on the gathered requirements, senior system analysts design the system architecture and develop system models, diagrams, and prototypes They define system components, interfaces, data structures, and algorithms to ensure a robust and scalable system design Feasibility assessment: Senior system analysts conduct feasibility studies to evaluate the technical and financial viability of proposed system solutions They analyze cost-benefit ratios, resource requirements, and technical constraints to provide recommendations and support decision-making System integration and implementation: They collaborate with development teams and project managers to ensure smooth system implementation Senior system analysts oversee the integration of various system components, perform system testing, and support the deployment of the solution System documentation and training: They create comprehensive documentation, including system specifications, user manuals, and technical guides, to facilitate system understanding and support maintenance activities They may also conduct training sessions for end-users to ensure proper system utilization

DAZN Group is looking for Senior QA Engineer to join our dynamic team and embark on a rewarding career journey Develop and execute test plans and scripts Ensure software quality and performance Automate testing processes to improve efficiency Collaborate with development teams for bug fixes

DAZN Group is looking for Senior Software Engineer, IN to join our dynamic team and embark on a rewarding career journey Develop high-quality software design and architecture Identify, prioritize and execute tasks in the software development life cycle Develop tools and applications by producing clean, efficient code Automate tasks through appropriate tools and scripting Review and debug code Perform validation and verification testing Collaborate with internal teams and vendors to fix and improve products Document development phases and monitor systems Ensure software is up-to-date with latest technologies Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members Contribute to the ongoing evolution of the existing content supply portfolio of applications and services Design, develop, modify, implement, and support software components anywhere in the software stack Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary Assist in task planning, estimation, scheduling, and staffing Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities Determine process improvements, best practices, and develop new processes Work in close partnership with cross-functional teams and management

Do you have the ability to combine intellectual curiosity with logical thinking to drive customer excellence in the payment space? Do you have experience with Billing and Subscription tools, Payment Providers and Mobile Payments? Are you looking to join a winning team? DAZN is one of the fastest growing OTT platforms in the world, streaming over 40 different sports, in more than 300 different leagues, across more than 200 countries. Since our launch in 2016, we have streamed more than 600 million hours of content. Together with the Commerce Operations leadership, you will build and maintain strong relationships with Operations, Product Management, Tech and Finance teams to support the launch of new features around payments and pricing across global markets, whilst ensuring the smooth running of existing payment features. Whilst proactively interacting with stakeholders to understand requirements and improvements around billing and subscriptions, you will also provide expert support towards Customer Service teams to resolve customer commerce issues. This role has great potential to expand your understanding and knowledge of all aspects of online payments and ecommerce, covering a range of payment services and products, investigating issues, and identifying opportunities for improvements and driving new and exciting projects around pricing. The Commerce Ops team is the heartbeat of payments at DAZN. Spilt across two groups and four countries (Poland, Germany, Japan and India), consisting of 13 members who all offer expert knowledge across the payment and commerce ecosystem. Key to our success and growth is our ability to collaborate and work together to solve complex issues in a timely manner. The pace is quick but exciting, we sit in the front seat of many high priority tasks and projects which are shaping the future success of DAZN right now. As our new Commerce Operations Specialist, you'll have the opportunity to: Build key relationships with Operations, Product Management and Tech/Dev teams to drive change across the DAZN payment ecosystemSupport the launch of new payment features, new markets, and ensure the smooth running of existing processes. Work on top priority projects and initiatives to improve revenue collection and reduce churn, contributing to shaping how DAZN evolves in the next years. Upskill in all payment, ecommerce, and analytics tasks in supportive and collaborative environment. Own your pillar of Commerce and become an expert in your field, comprising of many areas, such as Mobile payments (Apple IAP), Direct payments (Credit Card), Access codes (Gift Codes), etc You'll be set up for success if you have: The ability to own the day-to-day management and functions of the payment ecosystem including (but not limited to): Subscriptions & Billing, CRM systems, PSP backends and Mobile Payment systems. Customer first mentality to support the global customer service teams to manage and resolve payment issues without SLAs. Knowledge of payment methods and markets, with an ability to support new market launches, product launches, price increases and feature rollouts. Strong understanding of transactional analysis and payment ecosystem optimization (auth rate optimization etc..), with a proven track record in subscription-based business models. At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop

DAZN Group is looking for Systems Analyst to join our dynamic team and embark on a rewarding career journey The Systems Analyst is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness

DAZN Group is looking for Motion Designer to join our dynamic team and embark on a rewarding career journey A Motion Designer is a creative professional responsible for producing visually appealing animations, graphics, and visual effects for various digital media platforms They use their artistic skills and technical expertise to create engaging and dynamic visual content that enhances the overall user experience Key Responsibilities:Animation and Graphic Design:Create high-quality animations, motion graphics, and visual effects for videos, websites, apps, and other digital platforms Design and animate characters, objects, and environments to convey messages or narratives effectively Storyboarding and Conceptualization:Develop storyboards, scripts, and concepts for motion projects, ensuring alignment with the project's objectives and client requirements Software Proficiency:Proficient in using industry-standard software such as Adobe After Effects, Adobe Premiere Pro, Cinema D, Maya, or other animation and video editing tools Stay updated with the latest trends and technologies in motion design and animation software Collaboration:Collaborate closely with creative directors, graphic designers, illustrators, and other team members to develop cohesive and visually appealing content Effectively communicate ideas and concepts to team members and clients Client Interaction:Interact with clients to understand their requirements and translate their vision into creative and visually appealing motion designs Present and explain design concepts and ideas to clients, incorporating their feedback and revisions Time Management:Manage multiple projects simultaneously and meet deadlines in a fast-paced and deadline-driven environment Prioritize tasks effectively and allocate time efficiently to complete projects on time Quality Control:Ensure the quality and consistency of motion graphics and animations by reviewing and refining designs before final delivery Pay attention to detail, including timing, pacing, and visual elements, to create polished and professional animations Technical Skills:Possess a strong understanding of animation principles, D modeling, texturing, lighting, and rendering techniques Have knowledge of video compression, formats, and best practices for various digital platforms Qualifications:Bachelor's degree in Animation, Motion Design, Graphic Design, or related field (or equivalent work experience) Proven experience as a Motion Designer, with a strong portfolio showcasing diverse motion design projects Excellent artistic and creative abilities, with a keen eye for design aesthetics and visual storytelling Strong technical skills in animation software and video editing tools Good communication and interpersonal skills to work effectively within a team and interact with clients Ability to adapt to new techniques, software, and industry trends

DAZN Group is looking for Editor to join our dynamic team and embark on a rewarding career journey Review and edit content for clarity and accuracy Ensure adherence to editorial standards Collaborate with writers and designers Meet deadlines and project goals

DAZN Group is looking for Lead Editor to join our dynamic team and embark on a rewarding career journey Supervise content creation Ensure editorial accuracy Develop content strategies Enhance publication quality

DAZN Group is looking for Senior Customer Service Agent to join our dynamic team and embark on a rewarding career journey The Customer Service Agent is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness

We are looking for a Senior Data Analyst to join our team at DAZN Hyderabad.This role is ideal for professionals with a strong analytical background and a passion for transforming data into actionable insights.Mandatory Experience:Minimum 4 years of experience in Data Analysis.Responsibilities:Develop queries in SQL and maintain dashboards and reports in Power BI.Design and implement advanced data models.Lead complex data analysis projects.Perform data validation and ensure data integrity.Mentor junior analysts and provide technical guidance.Collaborate with stakeholders to understand data needs.Communicate insights to business stakeholders.Skills Required:SQLPower BI DesktopBasic PythonBasic DAXStorytellingBusiness Understanding