FIS provides financial services technology and outsourcing services, primarily for the banking and payments industries.
Bengaluru
INR 25.0 - 30.0 Lacs P.A.
Work from Office
Full Time
AS400 Developer (8+ years) - Bangalore/Pune/Chennai Location About the team We are the FIS Financial Intelligence team, and our mission is to enable financial businesses across the world to protect every financial transaction. We are developing a cutting-edge platform that empowers businesses to combat money laundering and fraud, meet regulatory compliance and build trust with customers. We re not just creating software, we re building trust and stability in the digital age. What you will be doing AS400 Senior developer with Production Support/Batch support experience min 8-10 Years. Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.) Handles L2 support for production banks to assist with nightly jobs. Works as a developer with Scrum team/Kanban team on enhancements and defects. Performs analysis, issue re-creation, and peer code review. Write technical specifications based on conceptual design and stated business requirements. Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies. Hands-on experience of forming and executing SQL queries on IBMi DB2. Other related duties assigned as needed. What you bring 8-10 years of core banking experience, working in BFSI domain/Captive development centers/Product companies. Experience in requirements analysis, identification of business impacts. Exposure in conducting/participating in product demonstrations and assessment studies. Excellent communication skills - consistency and ease in discussions with leadership team of banks and in-house development teams. Must understand the nuances and dynamics of banking. Must have working experience in Agile. Educational Qualification : Bachelor s degree or the equivalent combination of education, training, or work experience.
Pune, Maharashtra, India
Not disclosed
On-site
Not specified
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Computer Science Travel Percentage 0% Job Posting Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS? About The Team It’s an amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions! What You Will Be Doing Executes security controls to prevent hackers from infiltrating company information or jeopardizing programs Researches attempted efforts to compromise security protocol and recommends solutions Maintains security systems and administers security policies to control access to systems Maintains company firewall and utilizes applicable encryption methods Creates information security documentation related to work area and completes requests in accordance with company requirements Responds to information security-related questions and inquiries using established information security tools and procedures Resolves and/or performs follow through to resolve all information security issues and questions Implements and administers information security controls using software and vendor security systems Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to management Interfaces with user community to understand security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security Provides status reports on security matters to develop security risk analysis scenarios and response procedures Other related duties assigned as needed What You Bring Bachelor’s degree in computer science or the equivalent combination of education, training, or work experience. Knowledge of networks technologies (protocols, design concepts, access control) Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) Knowledge of network design and engineering Proficiency in time management, communications, decision making, presentation and organizational skills Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules Basic to intermediate decision-making and problem solving skills Basic to intermediate verbal and written communication skills to technical and non-technical audiences of various levels in the organization Experience establishing and maintaining effective working relationships with employees and/or clients What We Offer You A competitive salary and benefitsA variety of career development tools, resources and opportunitiesVaried and challenging work to help you grow your technical skillset Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Bengaluru
INR 9.0 - 12.0 Lacs P.A.
Hybrid
Full Time
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, wed like to ask you: Are you FIS? About the role: You will be playing the role of developer cum scrum master and develop various product integrations using Adeptia ETL tool. These integrations could be between external vendors and FIS Capital Markets' solutions or between multiple FIS products. Integrations are built using low code/ no code Adeptia tool and are customizable. Candidates should interact with engineering groups to assist in design changes, product management team to gather requirements, professional services team to assist with customization / implementation and customer experience team to support the product. About the team: You will be working with Digital Integration Hub team, within FIS's Capital Markets division, that aims at adding business value to FIS clients by integrating various solutions. Automation, efficiency, standardized technology stack, and seamless integration is the focus of this team. What you will be doing: Designing, developing, debugging and modifying various connectors built using industry leading ETL tool Adeptia. • Interacting with product managers and users to define requirements and modifications. • Participating in software design meetings to determine technical requirements. • Working with internal Client Training, Client Relationship and Sales teams. What you will need: Experience with end-to-end systems development life cycles and standards. • Knowledge of financial industry practices, regulations and operations. • Fluency in sequence diagrams, class models, etc. • Proficiency in solutions design and requirements definition disciplines. • A bachelors in computer engineering, computer science or other related discipline or equivalent experience. Added bonus if you have: Prior Scrum Master experience Prior product integration experience Techno-Functional skills Capital Markets experience What we offer you: A career at FIS is more than just a job. Its the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Computer Engineering Travel Percentage 0% Senior Software Test Analyst- Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team - It’s an amazing opportunity to join a talented team of functional and technical folks doing interesting work at the world’s largest global provider dedicated to financial s solutions! What you will be doing - Works with Onshore Tech Leads to ensure that assigned work is completed efficiently, meets business requirements, stays within scope, and is delivered on time Plays a key role in resolving technical roadblocks involving mainframe technologies. Responsible for building new / enhance mainframe Cobol programs / JCLs, use mainframe utilizes tools to complete the tasks,Run mainframe batch jobs, monitor and trouble shoot any roadblocks with the batch processes in collaboration with the onshore project leadsContinually improve quality of the deliverables Ensures code reviews, unit testing and integration testing is completed efficiently and effectively. Assisting in the identification, isolation, resolution and communication of problems within the production environment What You Bring - Overall 7 to 12 years of Testing Experience (Automation Testing). Experience in BFSI, Retirement domain preferredStrong understanding of testing fundamentals (SDLC, STLC), Defect Lifecycle, Test Plan, Test StrategyMust have scripting & debugging experience in any of automation tool like Selenium Java, Protractor or Cypress. Should be able to script independently once manually tested any functionalityShould have experience in End to End Testing or System testing, database testing (DB validations). Experience of Performance testing using JMeter will be added advantageMust have worked in Agile model. Understanding of Scrum ceremonies, Product Backlog etc. requiredShould be good team player, quick learner and out of the box thinker. Should work with ownership and accountabilityGood written and verbal communication skills. Qualification~ BCA/BSC/BE/ME/B.Tech/M.Tech (Information Technology/ computer) Competencies Fluent in EnglishExcellent communicator – ability to discuss technical & business requirements with Clients and Internal teams based at onshore & India locationsAttention to detail – track record of authoring high quality documentationOrganized approach – manage and adapt priorities according to client and internal requirementsSelf-starter but team mindset - work autonomously and as part of a global team What We Offer You A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefits A variety of career development tools, resources and opportunities. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Pune
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
JD - JR0296530 As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS? About the role: . Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application. What you will be doing: Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially. Interacts with product managers and/or users to define system requirements and/or necessary modifications. Participates in software design meetings and analyzes user needs to determine technical requirements. Write technical specifications based on conceptual design and stated business requirements. Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies. Completes documentation and procedures for installation and maintenance. Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application. May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results. May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences. Other related duties assigned as needed. What you will need: 1-3 years experience in C++ coding A bachelor s degree in computer engineering, computer science or other related discipline or the equivalent combination of education, training, or work experience. 1-3 years software engineering work experience in C++11, Multithreading, Linux, Data structure and Algorithm. Knowledge of financial services industry Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma Knowledge of banking practices, regulations and operations within assigned line(s) of business In-depth understanding of design patterns and their application Fluency in developing and understanding sequence diagrams, class models, etc. Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc. Added bonus if you have: Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors Excellent analytical, decision-making, problem-solving, team and time management skills Ability to persuade and influence others on the best approach to take Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed Positive outlook, strong work ethic, and responsive to internal and external clients and contacts What we offer you: At FIS, you can learn, grow and make an impact in your career. Extensive Health Benefits Program along with the Family Protection Plan Best-in-class career mobility options across the globe Award-winning learning offerings for career development Adaptable home - office work model Opportunity to work with global teams and clients
Bengaluru
INR 25.0 - 30.0 Lacs P.A.
Work from Office
Full Time
Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team In today s highly competitive market, firms must not only deliver superior returns, but also need to be using cutting edge technologies. Life insurance industry is making better use of technology to make insurance accessible for large numbers of people who have none or too little. Policy Admin Suite (Compass) is a complete and flexible insurance policy administration system that supports multiple business lines and the broadest array of products, delivering unparalleled efficiency, administrative cost savings, and speed to market. With the continually evolving landscape of Information Technology, FIS is committed to providing its clients a modern Policy Administration system. What you will be doing To work as a member of the Professional services/ BA team in close co-operation with clients, systems development engineers as well as members of the business unit team. The job responsibilities would include: Working with internal teams, client teams, project managers, understand and analyse the client s requirements Documenting business systems requirements for business unit or function. Working with the client to configure the Compass application in terms of the client s requirements. Documenting the client s requirements in appropriately formatted business specifications. Assisting the Client Manager to obtain sign off on the requirements from the client. Presenting the client s requirements to the Design Team such that the requirements are fully understood. Participating in design sessions for development of new functionality. Participating in design sessions for the customization of existing functionality. Being fully responsible for ensuring that client s requirements are accurately reflected in the logical specifications produced by the Design Team. Assisting in the development of appropriate test plans, both at a functional level and a regression testing level, as required. Assisting the support analysts in resolving production issues as they arise. Providing input to design sessions when necessary. Assisting in the development of appropriate test plans, both at a functional level and a regression testing level, as required. Report on progress & manage activities as per plan Experience in testing life insurance product dealing with Policy administration system. What you bring: Knowledge / Experience Strong business analysis knowledge working for Life insurance (Individual and Group) business. Technical Qualifications - Familiarity with relational databases and technical skills such as SQL, Oracle, UNIX, Excel Macros would be considered a plus. Life Insurance Industry experience would be a plus. Knowledge of working with any Insurance Policy Administration System will be considered a plus. Excellent communication & analytics skills Excellent skills on requirement gathering and documentation Knowledge of SDLC, requirement gathering techniques Insurance Domain certification like LOMA (ALMI or FLMI), Insurance Institute of India - Licentiate, Associate and Fellowship etc. Experience with Agile and Scrum Skills Ability to work as part of a team as well as being individually motivated. Ability to set correct level expectations and deliver on those expectations. Good written and verbal communications and effective interpersonal skills. Proven self-starter with initiative to seek information and solve problems. Successful within multi-tasking environment. Excellent communication skills. Ability to work with external clients. Has to be a team player Qualifications Bachelor s degree in computer science or information systems or the equivalent combination of education, training, or work experience. 8 to 12 years of experience as business analyst in financial services industry with Business Analysis & testing experience. Competencies Fluent in English Excellent communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion Attention to detail - track record of authoring high quality documentation Organized approach - manage and adapt priorities according to client and internal requirements Self-starter but team mindset - work autonomously and as part of a global team Willing to travel occasionally (no more than 10%) What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities.
Pune
INR 8.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Are you curious, self-motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team It s an amazing opportunity to join a talented team of functional and technical folks doing interesting work at the world s largest global provider dedicated to financial technology solutions! Release management has become an integral part of software delivery and IT service management as well as a crucial aspect of continuous delivery. What you will be doing - He/she will usually be focused on the bigger picture and views the software development and release processes in relation to the overall business objectives. Whenever necessary, he/she will provide the tools and services needed to help product teams manage and deploy code into production. Scheduling, managing and coordinating releases across multiple applications within various portfolios across different teams and projects. Constructing a release calendar for the different projects to have a centralized view of all releases. Manage and mitigate risks and resolve issues regarding release quality and schedule. Continuously monitor projects and provide reports about their progress. Ensuring all team members are adhering to engineering best practices as well as enforcing DevOps policies. Monitoring the release process and collecting feedback from the different teams as well as customers for review. Making improvements on a regular basis to the release process. Scheduling, managing and coordinating releases across multiple applications within various portfolios across different teams and projects. Constructing a release calendar for the different projects to have a centralized view of all releases. Manage and mitigate risks and resolve issues regarding release quality and schedule. Continuously monitor projects and provide reports about their progress. Ensuring all team members are adhering to engineering best practices as well as enforcing DevOps policies. Monitoring the release process and collecting feedback from the different teams as well as customers for review. Making improvements on a regular basis to the release process. What you bring: Knowledge / Experience- Database Design and Implementation : Collaborating with developers to design and implement database structures that meet application requirements. Performance Tuning : Monitoring and optimizing database performance to ensure efficient query execution and system responsiveness. Data Integrity and Security : Ensuring data integrity by implementing security measures and maintaining data consistency. Backup and Recovery : Developing and managing backup strategies to safeguard data and ensure quick recovery in case of failures. Software Installation and Maintenance : Installing, configuring, and maintaining database software, including updates and patches. ETL Processes : Handling data extraction, transformation, and loading (ETL) processes to integrate data from various sources into the database. Troubleshooting and Support : Providing support for database-related issues and troubleshooting problems to minimize downtime. Development : Developing SQL s, PL/SQL s, Pro*C. Tools : Worked on database mapping tools like CA GEN or others. What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
Pune
INR 4.0 - 9.0 Lacs P.A.
Work from Office
Full Time
About the team The team is focused on building middle and back office technology solutions for tier 1, 2 and 3 customers, spread across the globe, in a highly driven and challenging continuous integration and continuous delivery environment. It involves data processing and analysis to make sure data integrity and accuracy which is part of Post trade derivatives solutions offered by FIS. What you will be doing Requirement analysis and test plan design, test data preparation with wide coverage of functionalities, general QA activities which includes defect reporting and tracking, communicating with stakeholders regularly, identify opportunities for automation and innovation to improve productivity. What you will be doing In this position you will be working as QA Engineer and providing end to end solution for business problem. As an individual contributor you will: Work within the team as well as work with various stakeholders including clients, global teams geographically located in different regions Build an understanding of the product on a technical and functional level, understand the context of our clients, participate in solution design, drive testing activities, and deliver solutions that address the business needs Work with the Business Analyst and Solution Architect as well as with experienced people in team to understand projects requirements, identify requirement gaps, functional risks so that these can be addressed early in the process. Evaluate test data and/or engineer test data to be used throughout the software development life cycle Drive all phases of test execution and documentation including functional, regression, performance, usability, integration and acceptance testing. Work closely with other team members like Developers, BAs in a team to ensure better turnaround for issue resolution and change implementation Ensure quality of newly build or enhanced features and regression test to make sure nothing is broken Automation of redundant manual tasks using innovative ideas Performance Monitoring and Testing What you bring: Technical Experience - Hands on experience in functional testing and thorough understanding of industry wide QA processes Hands on experience in SQL, PL/SQL with oracle database. Knowledge of methods, tools and technology used in software testing Knowledge of capital markets, financial software and related middle office processes. Strong analytical and problem-solving skills. Ability to meet deadlines, goals and objectives within assigned time. Knowledge of CI and CD tools like Jenkins/Team City and GIT. Knowledge of Java and hands on experience on any automation tool - Selenium or QTP preferred Knowledge of any scripting language like Python, Groovy, VB Script is added advantage Ability to communicate effectively verbally and in writing What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on
Pune
INR 50.0 - 60.0 Lacs P.A.
Work from Office
Full Time
About the Team: FIS offers award-winning Treasury and Risk (T&R) management solutions that support a best-in-class, digital, modernized functions. Hosted in a SaaS, private cloud or on-premises environment, FIS T&R solutions cater to Treasury & Cash management, Payments & Bank Connectivity, Bank Account Management, Enterprise Risk for firms in Capital Markets space and Accounting & Reporting solution for Insurance Industry. Our market leading solutions include - Enterprise Risk Suite, Insurance Accounting Suite, Bank Account Manager, Payment Hub, Treasury & Risk Manager - Quantum edition, Treasury & Risk Manager - Integrity. Enterprise Risk Suite is ranked No1 for overall risk management by Chartis. Treasury & Risk Manager - Integrity (SaaS) solution was awarded Best Cash & Treasury Management solution by Treasury Management International (TMI) Payment Hub (Trax) was awarded Best Cross-Border Payments Solution for Corporates by Global Finance. Treasury & Risk Manager - Quantum was named the overall winner for Best Treasury Management Software by Global Finance About the role: We are looking for a Senior Manager of Software Development to help us drive transformation for our existing technology and build for the future. This is a true builder role, inventing solutions that meet our customer needs in a new space. We are looking for someone who will take a very large-scale business, optimize it and drive new growth. If you re passionate about creating a culture of innovation, this role is for you. Building and maintaining scalable systems is your specialty, and you aren t afraid of making changes to make progress. Whether it s driving architecture, deconstructing a complex process to find a straightforward solution - you re a dedicated problem solver. And behind every action you take, is a desire to create positive impact for customers, business, or technology teams. Your canvas: Invest in Brilliance: Youll champion a culture of learning and growth, attracting the industrys best minds with unparalleled benefits, career development programs, and a relentless pursuit of innovation. Grow Leaders, not Followers: Empower your team to own their decisions, embrace autonomy, and challenge the status quo. Guide them, not control them, and watch them flourish into the next generation of tech titans. Influence, not Dictate: Your vision will be your compass, not your whip. Earn trust through collaboration, transparency, and a deep understanding of each engineers strengths. Lead by example, inspire through dialogue, and watch your ideas take flight. What you will be doing: Leadership: Build and cultivate a high-performing engineering team with a passion for cloud-native principles, microservices architecture, and continuous delivery. Foster a culture of innovation, collaboration, and ownership. Delivery Excellence: As a hands-on Manager, work closely with your team to manage delivery. Drive high-quality code, excellent performance, and seamless scalability Adheres to the departmental application development and client delivery process standards. Manages full software development lifecycle including testing, implementation, and auditing. Collaboration: Work closely with product, design, and other cross-functional teams to translate business requirements into technical solutions. Ensure clear communication and alignment throughout the development process Talent: Attract and retain top engineering talent. Foster a culture of learning and development, providing opportunities for growth and mentorship within the team Forecasts resource needs based on an analysis of both portfolio and projected client spend. What you bring: 14+ years of industry experience of increasing responsibility running engineering teams. Deep understanding of cloud-native principles. Understanding of payments Strong background in Java, Microservices, Angular, AWS Strong leadership and communication skills, with the ability to motivate and inspire teams to achieve ambitious goals. Experience leading projects from architectural design to production, while setting and maintaining high standards of technical excellence across your team Strong communication and collaboration skills, and a history of working effectively with your team and cross-functional stakeholders PREFERRED QUALIFICATIONS: Experience in FinTech systems. Strong technical credentials, with at least 14 years of technical engineering leadership, with 5+ years of experience in large scale distributed system development including hands on operational experience. Proven experience with full development life cycle for large-scale software products including extensive experience with service-oriented architectures, design patterns and web services. What we offer you : A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities. A competitive salary and benefits A variety of career development tools, resources and opportunities
Bengaluru
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Java Angular Full Stack Developer - Chennai - 4 to 6 years - Immediate joiners preferred Job Description About the team FIS is searching for talented software engineers for a variety of roles within our Team. You can look forward to an exciting and dynamic career working on a variety of technologies and expect to master multiple programming languages and technology platforms. FIS is committed to continuous modernization of our platforms as we create the innovative financial solutions that improve the way the world banks, pays and invests. What you will be doing Plans, designs, develops and tests software systems or applications for software enhancements and new products. Internally recognized specialist on complex technical matters. Champions significant projects using demonstrated leadership and creativity. Technical ownership of 1-2 development areas and contributes to other areas. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. What you bring: Minimum of 3-5 years of experience in software development methodologies and best practices Experience in building applications using Java, J2ee, Microservices, Spring boot Experience in Angular 8+, JavaScript, HTML and CSS and Typescript. Hands on experience with Rest API s Experience with working collaboratively using Agile/Scrum methodology Experience in developing highly scalable and reliable web applications, including integration with internal and external systems. Educational Qualification : B.E/B.Tech/MCA/M.S/M.Tech Added Bonus if you have: Knowledge of FIS products and services Knowledge of banking or financial services industry What we offer you: A range of benefits designed to help support your lifestyle and wellbeing A multi-faceted job with a broad spectrum of responsibilities A modern international work environment and a dedicated and innovative team A broad range of professional education and personal development possibilities - FIS is your final career step
Chennai, Tamil Nadu, India
Not disclosed
On-site
Not specified
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Commerce/Business Travel Percentage 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team This role is a part of Implementation team where you will be liaising with internal stakeholders and external clients for successfully implementing the Client Suite product in client environment. What You Bring Assigned to highly visible, sensitive and critical systemsTypically requires a minimum of five to ten years of Implementation or Conversion experience with a demonstrated ability to handle high project complexityMust have experience in Banking, Payment switches and Cards transaction lifecycleProject Management experience is a plus. (not mandatory)API integration experience is a plus. (not mandatory)Should have good communication skills, experience in handling emails and facilitating client callsAPI knowledge would be an added advantage What You Will Be Doing Career professional role requiring extensive skill and proficiencyWorks Independently with only administrative supervision on highly complex projects with extensive latitude for independent judgementExpected to mentor others on staff and is a role model for rest of teamAbility to provide communication on issues or complex information to a wide audience based on knowledgeIdentifies complex mapping or interface requirements of unique projects and examines data field conversion requirementsExhibits an advanced knowledge of the overall FIS system, various specific applications and knowledge of industry-specific relationships What We Offer You An exciting opportunity be a part of World’s Leading FinTech Product MNCTo be a part of vibrant team and to build up a career on core banking/payments domain Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Pune, Maharashtra
INR Not disclosed
Work from Office
Full Time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% GENERAL DUTIES & RESPONSIBILITIES Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers. Addresses inquiries and performs account maintenance on deposits and money market accounts. Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function. Interfaces with clients to determine present and future needs and discusses progress toward solutions. Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs. Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs. Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services. Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings. Provides referrals to the managing director or relationship manager for new and additional services. Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns. May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings. Other related duties assigned as needed. EDUCATION REQUIREMENTS GENERAL KNOWLEDGE, SKILLS & ABILITIES FIS JOB LEVEL DESCRIPTION Developing support level role, typically requires general education (not a degree) or vocational/on the job training. Follows established procedures and receives detailed instruction on new work. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Pune, Maharashtra
INR Not disclosed
Work from Office
Full Time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% GENERAL DUTIES & RESPONSIBILITIES Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers. Addresses inquiries and performs account maintenance on deposits and money market accounts. Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function. Interfaces with clients to determine present and future needs and discusses progress toward solutions. Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs. Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs. Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services. Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings. Provides referrals to the managing director or relationship manager for new and additional services. Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns. May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings. Other related duties assigned as needed. EDUCATION REQUIREMENTS GENERAL KNOWLEDGE, SKILLS & ABILITIES FIS JOB LEVEL DESCRIPTION Developing support level role, typically requires general education (not a degree) or vocational/on the job training. Follows established procedures and receives detailed instruction on new work. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Pune, Maharashtra
INR Not disclosed
Work from Office
Full Time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% GENERAL DUTIES & RESPONSIBILITIES Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers. Addresses inquiries and performs account maintenance on deposits and money market accounts. Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function. Interfaces with clients to determine present and future needs and discusses progress toward solutions. Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs. Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs. Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services. Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings. Provides referrals to the managing director or relationship manager for new and additional services. Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns. May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings. Other related duties assigned as needed. EDUCATION REQUIREMENTS GENERAL KNOWLEDGE, SKILLS & ABILITIES FIS JOB LEVEL DESCRIPTION Developing support level role, typically requires general education (not a degree) or vocational/on the job training. Follows established procedures and receives detailed instruction on new work. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Hyderabad, Telangana
INR Not disclosed
Remote
Full Time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% About Team: The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutul funds for various clients. At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping. Job Eligibility Excellent communication and interpersonal skills Excellent knowledge of Customer Services; Global mindset (Desirable) Ready to work in night shifts (5 days in a week) Temporary work from home. Flexible to work in office environment post operations begin in office. What you will be doing: Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers. Addresses inquiries and performs account maintenance on deposits and money market accounts. Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function. Interfaces with clients to determine present and future needs and discusses progress toward solutions. Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs. Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs. Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services. Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings. Provides referrals to the managing director or relationship manager for new and additional services. Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns. May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings. Other related duties assigned as needed. Competencies: A good team player Experience of working with global/other teams Detail oriented and regard for timeliness High regard for deadlines and deliverables Owning the work assigned to ensure it completeness without compromising timeliness or accuracy. What we offer you A fantastic range of benefits including medical, dental, vision, and Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development possibilities – FIS is your final career step! A variety of career development tools, resources and opportunities A work environment built on collaboration, flexibility, and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Hyderabad, Telangana
INR Not disclosed
Work from Office
Full Time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers.• Addresses inquiries and performs account maintenance on deposits and money market accounts.• Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.• Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.• Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.• Interfaces with clients to determine present and future needs and discusses progress toward solutions.• Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.• Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs.• Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.• Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.• Provides referrals to the managing director or relationship manager for new and additional services.• Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings.• Other related duties assigned as needed.EDUCATION REQUIREMENTSGENERAL KNOWLEDGE, SKILLS & ABILITIESFIS JOB LEVEL DESCRIPTIONDeveloping support level role, typically requires general education (not a degree) or vocational/on the job training. Follows established procedures and receives detailed instruction on new work. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Hyderabad, Telangana
INR Not disclosed
Remote
Full Time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Job Description About Team : -TA-Transfer Agency-Financial Services Account Associate II The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients. At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping. Job Eligibility Excellent communication and interpersonal skills Excellent knowledge of Customer Services; Global mindset (Desirable) 1 to 3 Years of experience from MF process or Finance Ready to work in night shifts (5 days in a week) Temporary work from home. Flexible to work in office environment post operations begin in office. What you will be doing : Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action. Performing quality control activities to ensure quality standards are met. Producing template email or written correspondence to customers, when appropriate Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality Adhering to all fund/company policies and regulatory controls/requirement Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service Guiding/mentoring peers on less complex processes Excellent customer service skills that build high levels of customer satisfaction Strong phone, verbal and written communication skills, along with active listening Customer focus and adaptability to different personality types Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Competencies : A good team player Experience of working with global/other teams Detail oriented and regard for timeliness High regard for deadlines and deliverables Owning the work assigned to ensure it completeness without compromising timeliness or accuracy. What we offer you A fantastic range of benefits including medical, dental, vision, and Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development possibilities – FIS is your final career step! A variety of career development tools, resources and opportunities A work environment built on collaboration, flexibility, and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Mumbai, Chennai
INR 45.0 - 50.0 Lacs P.A.
Work from Office
Full Time
Are you curious, motivated, and forward-thinkingAt FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What you will be doing Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results. Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications. Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection. Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc Identifies and documents business strategies, objectives and drivers. Analyzes and documents business processes and metrics, and identifies improvement opportunities. What you bring: Knowledge of FIS products and services Knowledge of financial services industry Knowledge of end-to-end systems development life cycles, ie, waterfall, iterative and other modern approaches to software development Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, executive, management, individual contributors What we offer you An exciting opportunity be a part of World s Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking/payments domain A broad range of professional education and personal development possibilities FIS is your final career step! A broad range of professional education and personal development opportunities Time to support charities and give back in your community
Pune
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
This Job requires key attention to detail, good understanding of Listed Derivatives Brokerage Settlement concepts like Futures & Options products traded in Global Exchanges, Give-Ups, Clients vs in-House Business, FIA Rankings, eRecs, GPS, Nostro breaks Management, Balance Sheet Substantiation, Financial Reporting, Aged Brokerage Management, Broker & Stakeholder Relationships, Breaks resolution in timely manner, etc It also involves good understanding & robust execution of Brokerage Settlement with tools like eRecs, Atlantis, FIS Brokerage Manager and MS-Office suite About the team The Brokerage team is responsible for brokerage receivable and payable for the execution and clearing of Listed Derivatives. From a BAU perspective, pre-settlement duties entail sending invoices, reconciling all received invoices and resolving rate and trade validity disputes, physical settlement of agreed amounts, nostro break management, and management of all output from electronic settlement platforms. Post-settlement, the team reconciles all excess accruals and presents to the business for follow-up actions. From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes. The team also handles one-off requests for information from the business and co-ordinates any accrual setup changes requested by the business. What you will be doing Complete brokerage BAU responsibilities in a timely and accurate manner Ensure team s monthly brokerage cycle tasks are completed within the internal and market timelines Invoices Finance reports Management reports Deliver on monthly SLA targets, striving to exceed where possible Analyze outstanding brokerage ageing profile and identify short/medium term targets to ensure adherence to SLAs Plan resource allocation across teams to execute targets and monitor capacity/utilization to ensure feasibility of plan execution Escalate and propose solutions regarding short and long term capacity concerns to FIS managers Work with utility management and other stakeholders to ensure that SLA breaches are closed out in a timely fashion Timely escalation of potential problem brokers to management Change management Proactively identify areas for performance and control improvements Constantly analyze productivity/output to identify potential enhancements or cost savings Articulate business cases to management/change/IT to execute and deliver on suggested improvements Guide/encourage team to propose solutions and take ownership of changes Provide excellent client service Build strong relationships with all stakeholders (retained team/management/business) Co-ordinate timely response and resolution of all queries Ensure accuracy and clarity in all deliverables to stakeholders Provide constant feedback to stakeholders to improve our service offering Provide an effective link between industry platform providers and the participant firm in terms of knowledge transfer and decision making Risk management Monitor controls and checks associated with tasks in SOPs Constantly analyse all activities to close potential risk gaps and implement preventative, and if not, then detective controls Ensure timely escalation in event of a risk incident Business/Industry landscape awareness Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations Awareness and communication of impact to utility management - generate action plans to develop positive outcomes/mitigate negative outcomes from changes Understand business risks/impact and escalate to management where necessary What you bring: Skills Minimum of 5+ years of work experience in Futures/Options Brokerage Receivables and Payables function. Good understanding of GMI Comfortable using key industry platforms such as eGUS, eGAINS, eRECS and GPS Front to back understanding of the Brokerage function, upstream dependencies and how it impacts processes downstream, so that complex queries can be addressed accurately and in a timely manner Detailed understanding of exchange traded derivatives (OTC and Futures/Options) High attention to detail and quality of outputs delivered. Manage multiple simultaneous deliveries to tight deadlines. Analytical and can solve problems quickly and innovatively. Dynamic outlook, with the ability to adapt and change plans on the fly. Delivery focussed; results driven. Excellent communication and co ordinations skills. Strong client service focus. Qualifications MBA in Finance or equivalent Competencies Skill in project management, organization, communications, analytical and people skills Skill in leading, supervising and managing effectively under pressure Ability to be comfortable interacting and maintain positive working relationship with other stakeholders Ability to analyze business needs and determine related information services support Ability to manage activities and problem areas Ability to delegate tasks to qualified subordinates as appropriate Ability to lead, direct and manage effectively Ability to operate independently Ability to exhibit solid decision-making and problem-solving skills Ability to communicate effectively verbally and in writing Ability to build strategic roadmap for the function and further expansion of scope of functions Ability to contribute towards budget saving automation ideas Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands Ability to learn and practically apply latest technological development. Added bonus if you have: Experience in servicing large Global Financial Banking Firms & Clients. Experience in major Brokerage Transformation & Automation Projects Experience in Position & Cash Reconciliation for ETD & OTC Derivatives Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives Knowledge of Front to Back Trade & Cash Settlement flows What we offer you At FIS, you can learn, grow and make an impact in your career. Extensive Health Benefits Program along with the Family Protection Plan Best-in-class career mobility options across the globe Award-winning learning offerings for career development Adaptable home - office work model Opportunity to work with global teams and clients Kye words to search profiles across different Job portals. Brokerage Payables and Receivables Exchange Traded Derivatives (ETD)/ Listed Derivatives Brokerage Atlantis, eRecs, GPS, Manual Brokerage Brokerage reconciliation Project management Risk management Innovative and Agile way working.
Hyderabad
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS About the team: What you will be doing: Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution s high-value customers. Addresses inquiries and performs account maintenance on deposits and money market accounts. Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Follows up as required to close service tickets and inquiries that we're escalated or referred to a different business function. Interfaces with clients to determine present and future needs and discusses progress toward solutions. Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs. Completes banking transactions and identifies opportunities to market bank products to best meet each caller s personal needs. Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services. Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings. Provides referrals to the managing director or relationship manager for new and additional services. Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns. May participate in business reviews to learn about clients strategic direction as we'll as gain a good understanding of the products and services offerings. Other related duties assigned as needed. What you bring: FISTA and WFM knowledge is an added advantage Shift time is 7:30 to 4:30 AM Excellent communication and interpersonal skills Excellent knowledge of Customer Services; Global mindset (Desirable) Ready to work in night shifts (5 days in a week) A good team player Experience of working with global/other teams Detail oriented and regard for timeliness High regard for deadlines and deliverables Owning the work assigned to ensure it completeness without compromising timeliness or accuracy. What we offer you A career at FIS is more than just a job. It s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits
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