Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor's Degree Travel Percentage 1 - 5% About Team You will be part of WFM team What you will be doing Serves as escalation point for issues beyond operations analyst's authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies Forecasting and Budgeting- Liaison with Ops and other stakeholders to seek forward looking guidance, To vet and validate inputs and build forecasting model in excel, Assist in providing business analytics and insights using various operations levers, Familiar with operation levers such as utilization, Occupancy, Attrition, hiring. Drive initiatives on profitability improvement improvement through automation, To fulfill any other Adhoc requests that came by on a monthly basis. Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision Skills Required Should be able to creates /overview capacity plans, staffing/FTE forecasts, pricing scenarios and other analysis required by management A good team player Experience of working with global/other teams Detail oriented and regard for timeliness High regard for deadlines and deliverables Owning the work assigned to ensure it completeness without compromising timeliness or accuracy What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Mainframe SRE Banking (Cards & Payments) We are FIS. Our technology powers the worlds economy, and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we encourage you to apply. About the Role: The role involves working on critical, high-availability payment systems running on mainframe platforms to ensure stability, security, and uninterrupted service. What you will be doing : Work on Credit, Debit, and Prepaid card processing systems. Quickly resolve production issues and perform thorough root cause analysis (RCA). Enhance system stability and reduce recurring incidents. Participate in system resiliency and disaster recovery (DR) activities. Automate manual processes wherever possible. Use monitoring tools to track performance, alerts, and system health. Collaborate with development, infrastructure, and business teams during issue investigations. What you bring : 8 to 13 years’ experience in Mainframe Site Reliability Engineer (SRE) to support banking applications related to Credit Cards, Debit Cards, and Prepaid Cards. Good Experience in CICS,DB2,JCL,VSAM,COBOL Good Experience in automation. Proficiency in data monitoring tools. Knowledge of high availability and system resiliency concepts. Ability to handle critical production incidents independently. Added bonus if you have : Knowledge of REXX Knowledge of Assembler What we offer you : An exciting opportunity be a part of World’s Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking/payments domain Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities – FIS is your final career step

Job Details: Process: International Voice Job Type: Work From Home Salary: ₹20,000 – ₹28,000 per month Weekly Off: 2 days Additional Benefits: Performance Incentives WiFi Allowance Requirements: Excellent spoken English Good communication skills Responsible and professional attitude Freshers and experienced candidates can apply How to Apply: Interested candidates can connect through WhatsApp only for further details. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹280,000.00 per month Benefits: Health insurance Provident Fund Work Location: Remote