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443 Job openings at WNS Holdings
About WNS Holdings

WNS Holdings Limited is a global business process management company offering services such as analytics, finance and accounting, human resources, and customer care to various industries.

Front Desk Receptionist

Pune

0 - 1 years

INR 0.5 - 2.5 Lacs P.A.

Work from Office

Full Time

We are hiring for front desk receptionist Experience- 0- 1 Year Role- Front Desk Shift- Day shift Location- WNS Viman nagar, Weikfield, Pune Cab facility- Available Required skills- Good communication, Coordination with candidates and client, Multitasker.

transaction monitoring

Chennai

3 - 8 years

INR 4.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Job Description: Possess end-to-end knowledge about AML Transactions Monitoring scenarios Prior relevant experience in conducting alert reviews, investigations, due diligence, Manage daily alert volumes and investigations; escalate matters to AML mgmt. as necessary Conduct additional reviews on transactional history and client profile to determine the applicable course of action, request additional information where needed Memorialize rationale on how alerts or investigations are dispositioned Possess end-to-end knowledge about AML Transactions Monitoring Investigation. Prepare narratives and supporting information needed for filing Suspicious Activity Reports (SARs) and Request for Information(RFIs) Work location: Chennai- DLF Shift timing: Day shift (10.30 AM- 7.30 AM) Joiners with Immediate to 30 days of notice are preferred

Senior Associate

Pune

1 - 3 years

INR 0.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Hiring Alert Voice & Chat Process! We are looking for dynamic individuals to join our Voice and Chat Process team! If you have excellent communication skills and are comfortable working in rotational shifts, this opportunity is for you. Role: Voice & Chat Process Shift: Rotational Location: WNS , Viman nagar , Weikfield , Pune , Maharashtra Cab Facility: Available Requirements: Good communication skills, customer service experience preferred Freshers & experienced candidates are welcome!

WNS WALK-IN || 8-May-25 - Accounts Payable Associate

Pune

1 - 3 years

INR 0.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Process accounts payable vouchers accurately and timely. Verify invoices against purchase orders (PO) to ensure accuracy. Ensure compliance with company policies and procedures related to AP processing. invoice processing- worked on 2-way and 3-way match. Preferred candidate Profile Only commerce graduates can apply Immediate joiners preferred. okay with evening and night shifts Good communication required Candidate's required to carry all original documents( personal , educational and professional )

AM - Operations

Gurugram

5 - 9 years

INR 6.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities To oversee all activities within a team and driving the team to meet production targets To ensure team meets daily SLA and qualify requirement Work on Internal and External stakeholder reporting To ensure appropriate and timely escalations to immediate superiors To handle escalations. Ensure compliance with internal policies and procedures, external regulations and information security standards. Ensure completion of the Internal and External Calibration sessions Conduct team huddles. Establish peer-to-peer relationships with in the team. Ensure complete, transparent and frequent communication with the team and other stakeholder. Adhere to the communication plan and rigor as agreed with the business. Ensure on time logins and schedule adherence. Assist new hires such that they are productive on the floor in the shortest possible time frame. To coach and provide feedback to team members who are not meeting their targets or meeting the threshold To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures. Help new Joiners in their nesting phase and be a backup for supervisors in their absence. Encourage others on the team to identify barriers to team functioning and suggest remedies Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Preferred candidate profile Bachelors in any stream Experienced mortgage professional with 4-5 years expertise in underwriting functions Thorough knowledge of functional area and department processes. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve.

Financial Spreading, Covenant monitoring 3+ years

Bengaluru

3 - 8 years

INR 5.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Specialized knowledge in end to end spreading of private clients including the input of as reported data and normalization and alignment Good understanding of various techniques and methods of accounting treatments, financial adjustments and credit analysis of key financial metrics. Examples include performing analysis and addbacks to develop internally adjusted EBITDA calculations, reviewing financials for revolver availability and liquidity details, performing debt breakdowns, adding business segment detail and other detailed analysis required by credit teams and use cases. Financial statement data must meet high integrity standards for internal and external credit usage and reporting requirements. To analyse the balance sheet, income and cash flow statements of our clients. Provide mentorship and training to newer members of the team; providing cross-functional knowledge and training to the support teams. Preferred candidate profile Will be accountable for regular deliverables Good understanding of financial statements and accounting principles Should have good quantitative skills Excellent verbally and written communication skills Responsible for delivering 100% quality to the client Be able to maintain productivity, quality and meet short/strict deadline Assist superiors in activities related to productivity improvement, quality initiatives, pilot processes etc. Work under high pressure and long hours, strong work ethics and positive attitude

Assistant Manager - Process Training( GDS/Travel/Airlines) - Bangalore

Bengaluru

5 - 9 years

INR 8.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction • People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: • Hiring: Hiring candidates as per client and process requirement on all communication parameters • Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. • Detailed daily New Hire training review • Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately • Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly • Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. • Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients • Coordination: Conduct interventions during process training and nesting • TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Qualifications Knowledge/ Qualification: Under Graduate/ Graduate Special Role Requirement: • Excellent written and verbal communications. Bilingual in English and German • Should be willing to work in 24*7 environment, (5 days) • Should be willing to work in non-weekend offs • Proficiency in MS office • Travel ready Work Experience: • Travel Experience: +3 Years • Training Experience: Should have sound understanding of the training function and should have spent +2years in training department • Corporate travel experience Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.

Senior Executive WFM

Gurugram

2 - 5 years

INR 3.5 - 5.5 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Should have strong analytical skills and attention to detail along with positive professional attitude and the ability to work in a team environment Should be well versed in generating data analysis and reportingWFM Tools Competency with IEX or Aspect or BluePumpkin Exposure to at least one of the Voice ACD tools like Avaya CMS Nortel Genesys etc Provide accurate and timely weekly monthly MIS reports Would be responsible for RTA and Scheduling activity Escalating deviation to the planned schedules Excellent communication skill in oral and written Ability to manage allocated tasks and perform them with little supervision Would be responsible for analyzing data to ensure accuracy

Senior Group Manager (AVP) F&A Quality

Pune

10 - 18 years

INR 17.0 - 30.0 Lacs P.A.

Work from Office

Full Time

Primary Duties & Responsibilities: F&A Domain experience is a must (Transactional Quality + Continuous Improvement, Drive Lean & Sig Sigma projects, QMS, governance etc) Meeting the client SLAs for the assigned accounts and ensuring client satisfaction Responsible for reporting and Performance presentations Leading the client calls from quality assurance standpoint Management and coordination of operations, quality and general administration of the assigned processes Lead and develop a high-performing team and provide exceptional quality assurance services to our clients Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management Predictive SLA monitoring & reporting Drive Lean/Six sigma projects, Ideation, QMS & client calls Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement through methodologies like Lean, Six Sigma, etc. Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) Foster a spirit of continuous learning & collaboration across teams Qualifications Graduates/ Post Graduate BCom/MCom Overall work experience of minimum 12 yrs, minimum 5 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change Span of control - 400+ FTE's Operations | 6+ FTE's quality (Lead Associates) Geo : Global Support role Uk Shifts

WNS||Fresher||Associate||Secondary Research

Gurugram

0 years

INR 2.75 - 3.0 Lacs P.A.

Work from Office

Full Time

WNS||Hiring for fresher for Secondary Research profile- We are looking for graduate fresher who are interested in basic secondary research for individual/entities. Role & responsibilities Conduct Qualitative Secondary Research: Data Mining and Analytics Tools Utilization:. Analysis & Reporting: Collaboration & Continuous Improvement: Preferred candidate profile Qualification- Graduate(Batch 2018-2024 only) Experience- Fresher Salary-2.9 to 3Lpa (inhand 21k pm) If interested kindly apply for profile.

Experienced Data Analytics Lead

Pune, Gurugram, Bengaluru

15 - 24 years

INR 0.5 - 0.6 Lacs P.A.

Hybrid

Full Time

This role blends technical expertise, strategic vision, and leadership to develop scalable AI-enabled solutions that drive business growth and process optimization. Key Responsibilities Leadership and Strategy Define and implement the AI vision and roadmap, aligning AI strategy with business objectives to deliver domain-led AI-powered productized services. Build and scale a high-performing team of data scientists, engineers, and researchers. Collaborate with senior leadership to integrate data science initiatives into broader business strategies. Oversee end-to-end AI/ML project delivery, ensuring scalability, efficiency, and client success. Communicate complex AI concepts to non-technical stakeholders, bridging the gap between technology and business.AI Solution Design & Innovation Develop cutting-edge AI solutions using Generative AI, NLP, Computer Vision, Reinforcement Learning, and Optimization Techniques. Create AI-enabled digital twins to simulate and optimize real-world processes. Design scalable AI architectures that are sustainable, resilient, and adaptive. Implement composite AI frameworks, integrating multiple AI paradigms for industry-specific challenges. Stay updated with the latest AI advancements, incorporating emerging technologies into AI solutions. Robust & Production-Ready AI Ecosystem Develop and manage scalable AI deployment pipelines using Docker, Kubernetes, and CI/CD workflows. Implement MLOps best practices for automated monitoring and performance tracking. Leverage cloud-native solutions (AWS, Azure, GCP) for scalable AI model deployment. Manage synthetic data generation, data labeling, and model optimization (e.g., transfer learning, quantization, and distillation). Technical ExpertiseAI & Machine Learning Experience with deep learning frameworks (TensorFlow, PyTorch, JAX, Hugging Face).Proficiency in transformer models (GPT, BERT), NLP, GANs, VAEs, and LLMs. Strong statistical modeling and expertise in vector embeddings, semantic search, and recommendation systems. Optimization & Autonomous AI Experience with Reinforcement Learning (PPO, DDPG, A3C) and policy optimization. Proficiency in simulation platforms (OpenAI Gym, Unity ML-Agents, SimPy). Strong knowledge of multi-agent systems, AI governance, and evolutionary algorithms. MLOps & Scalable AI Deployment Expertise in CI/CD workflows and cloud-based AI deployment. Hands-on experience with Kubernetes, Kubeflow, MLflow, Prometheus, and Grafana. Experience in microservices, serverless AI, and distributed computing (Spark, Ray).Data Engineering & AI Governance Proficiency in big data platforms (Hadoop, Kafka, Snowflake, Databricks). Strong understanding of feature engineering, data versioning, and privacy compliance (GDPR, CCPA).Soft Skills Exceptional communication and stakeholder management skills. Strong leadership and mentorship capabilities. Proven ability to drive AI innovation and business transformation. This role offers an exciting opportunity to lead AI-driven innovation and shape the future of productized services across industries. If you are passionate about AI and its real-world impact, we encourage you to apply. Qualifications Qualifications & Experience PhD/Masters in AI, Data Science, Computer Science, Mathematics, or related fields. 15+ years of experience in Data Science, with at least 5 years in a leadership role. Proven track record of building and scaling high-performing AI teams. Expertise in multi-industry AI deployment strategies and technical consulting.

Recruiter

Gurugram, Delhi / NCR

0 - 1 years

INR 1.0 - 3.0 Lacs P.A.

Work from Office

Full Time

We are Hiring for Recruiter role.(Contractual) 6 to 12 months of experience candidate can apply. Qualification- Graduate Responsibilities: Manage end to end recruitment Coordinate and Conduct walk in interviews Sourcing candidates through various job portals Follow up with candidates throughout the hiring process Assist in job postings and other recruitment activities Should have worked on ATS understanding of sourcing through Naukri and LinkedIn. Required skills Good communication skills Basic understanding of recruitment Location-Gurugram Should be comfortable working under flexible hours

Ca Fresher - General Ledger

Thane, Mumbai (All Areas)

0 - 1 years

INR 8.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities : General Ledger: Support month end and year end books closing process for the entities responsible. Analysis of Balance Sheet and Profit and Loss on monthly basis. Responsible for review of Transfer Pricing arrangements along with the underlying transaction. Review of Intercompany transaction and ensuring settlement on monthly basis. Review of SOX controls and approving the checklist on monthly basis. Reviewing schedule forming back up for notes to financial statements and other disclosure requirements for various audit entities. Responsible for statutory audits and providing relevant details for filings with Company houses to Legal team. Coordinating with statutory auditor. Reviewing internal processes and controls to ensure they are optimized. Compliances: Company House and other regulatory filing requirements for various entities as per Local laws. OX compliance & internal audits

Associate/Senior Associate

Pune

0 - 3 years

INR 1.25 - 3.5 Lacs P.A.

Work from Office

Full Time

Hiring Alert Voice & Chat Process! We are looking for dynamic individuals to join our Voice and Chat Process team! If you have excellent communication skills and are comfortable working in rotational shifts, this opportunity is for you. Role: Voice & Chat Process Shift: Rotational Location: WNS , Viman nagar , Weikfield , Pune , Maharashtra Cab Facility: Available Requirements: Good communication skills, customer service experience preferred Freshers & experienced candidates are welcome!Role & responsibilities

Senior Associate/ Associate

Pune

0 - 3 years

INR 1.5 - 4.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities : Blended Process Excellent communication skills Experience in International BPO (Preferably in Insurance domain) Work Location Pune Graduates Fresher’s/Experience UK Shifts

ITGC/ Control testing/SOX testing, Immediate joiner

Bengaluru

3 - 6 years

INR 5.0 - 13.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities 2-3+ years of work experience in SOX Testing / Internal Audit/ Control Testing/Compliance Testing/RCSA controls testing. OR ITGC Ability to learn and understand a variety of processes and regulations as they pertain to internal controls and regulatory requirements. Ensure that key risk and controls are identified and assess control designs (walkthrough) Develop meaningful test steps (scripts) and perform testing to validate and determine whether controls are operating effectively. Communicate test results, and next steps concisely and effectively across the organization. Provide recommendation and work as a trusted partner with line of business to propose an appropriate remedial action plans to enhance existing processes. Identify potential risks and/or control gaps, control enhancement opportunities, in current processes, by utilizing available information such as business overviews, process maps, procedures, and reviewing/testing controls. Ensure with documentation standards. Preferred candidate profile Postgraduate (preferred in finance, accounting, or business) required, other relevant degrees will be a plus such as MBA Finance/Semi -Qualified CA/Risk specialist with background in Risk management/Audit exp/controls testing testing). 2-3+ years of relevant work experience within the financial services industry in the risk management space, preferably within the context of - internal audit, or control testing Proficiency in spoken & written English. High level of commitment and flexibility, poise, communication, and teamwork skills. Effectively respond to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Microsoft application knowledge as well as aptitude for grasping and using various software applications. Ability to work independently, understand and draw conclusions from research conducted and coordinate with the work of others. Organizational skills and attention to detail to handle diverse and concurrent assignments.

Associate / Senior Associate

Pune

0 - 3 years

INR 2.5 - 3.5 Lacs P.A.

Work from Office

Full Time

Desired Candidate Profile 0-3 years of experience in BPO or call center environment. Strong communication skills with excellent written English proficiency. Ability to work on international chat processes (US/UK) with flexibility for rotational shifts. Note - Please carry 3 copies of CV, and do not scan the QR code when you enter the interview room, and mention my name at the top of the CV.

Project Manager - AM

Gurugram

5 - 10 years

INR 5.0 - 10.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Effectively prioritizes and accurately identifies project tasks and controls project scope, schedule, budget and resources. Creates and maintains applicable project documentation. Upholds and follows the companys project life cycle methodology, from project initiation through closure. Agile-Scrum methodology, as well as, Waterfall methodology. Acts as a focal point for project issues and escalates when appropriate. Identify and mitigate risks on projects. Facilitates communication with other departments to meet project goals and client expectations. Lead meetings both virtually and in-person. Liaison between the technical team and the business. Drives build/buy decision on projects, including management and facilitation of vendor procurement process. Plays the role of technical subject matter expert for the companys business heads. Preferred candidate profile Bachelors degree PMP Certification a plus, but not required Demonstrated successful leadership (3 years or more) in the implementation of websites and web applications. Excellent organizational skills, process oriented thinking, strong attention to detail, ability to manage multiple projects simultaneously and good grasp of business concepts. Excellent communication skills, both written and verbal. Experienced with the various phases of project management including requirements gathering, business analysis, documentation, QA testing, training, and support. Experience with vendor procurement processes and integration/ customization required for “off the shelf” packages. Knowledgeable about current trends in the publishing industry to include leading web, production, and/or business enterprise vendors, as well as outsource/off-shore companies and services. Excellent people skills and team oriented are essential. Experience with project scheduling software, Jira, Google Workspace and Wordpress or other CMS.

Sr Consultant Transition (AVP)

Pune

7 - 12 years

INR 14.0 - 24.0 Lacs P.A.

Work from Office

Full Time

Sr Consultant - Transitions (AVP) - Insurance - IC role | Pune Magarpatta All migrations / transitions at WNS are supported by a central transitions team called the Global Project Management Office. The principal role of this team is to manage and own all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits, and pitching these solutions to prospective clients. The GPMO team is also responsible for building capability to improve future transitions. Work Experience: 8+ years of total experience with the majority being in a BPM/ BPO company with demonstrated hands on experience in successfully leading large and complex transitions At least 3 years of intense customer facing roles (End to End Transition, Consulting etc) Has managed and led a team of high performing and highly motivated transition managers Managed/ liaised with IT Projects teams to deliver the technology and enabling tools as part of transition project deliverables Managed Transformation projects which delivered efficiencies Qualifications and skills Core Bachelors degree (graduate) in any discipline Excellent project management skills applied to a wide range of project types, scales, complexities, domains and geographies Strong customer relationship management skills Deep understanding of different aspects of BPO business in QA, MIS, SLA, base-lining, etc. Strong focus on deliverables - do whatever it takes to meet timelines and quality of deliverables Strong decision making skills Focus on continuous improvement Self-starter, independent, initiator. Strong organization, presentation, interpersonal and consultative skills is a must Knowledge and/or experience or certifications in Project Management methodologies and/or Six Sigma is a plus Supplemental Maintaining an established work schedule and strong work ethic Very strong analytical, planning, organizational, and time management skills Strong research skills including gathering and analyzing data from multiple sources Effective reporting and documentation skills Ability to maintain discretion and confidentiality Working in a cross-functional team and environment Strong business and financial acumen Interpreting and applying rules, regulations, policies, and procedures Technologically inclined Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges Effectively using organizational and planning skills with attention to detail and follow through Job Responsibilities: Independently lead transitions for a business cluster or a cluster of large and multiple transitions/ engagements Train, manage, mentor and direct Program Leads and Project Managers who execute these transitions Manage and resolve issues Build close rapport with key client managers, internal and external stakeholders Owning compliance and continuous improvement to the WNS transition methodology Strong focus on positive transition outcomes: Achievement of deal financials by ensuring transitions are aligned with design Customer Experience understand client needs, wants and expectations and manage them effectively. Metrics Delivery ensure visibility and achievement of goals from day 1 of go-live Build transition capability Identify areas for functional improvement and capability building, lead implementation of the same Provide thought leadership to make transition solutions better, cheaper and faster Identify and lead projects that improve transition effectiveness Business Development Own and review transition solutions for new deals. Support sales, solutions and business functions Focus on realistic deliverability of solutions, highlight gaps, identify and implement systemic fixes Handling prospective / client presentations

Deputy Marketing Manager

Pune, Gurugram, Mumbai (All Areas)

7 - 10 years

INR 8.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Develop & execute the annual marketing plan to align with business objectives. Strategize, conceptualize, and manage integrated marketing & communications campaigns for the assigned SBU / HBU. Collaborate with sales, solutions, content, and design teams to create compelling thought leadership materials (whitepapers, articles, blogs) and sales collaterals (brochures, flyers, case studies) in engaging formats (videos, infographics, audio). Drive impact at flagship industry events, hosted roundtables, and webcasts to strengthen brand presence. Leverage multi-channel outreachincluding digital, social, and telemarketing—to amplify brand visibility. Enhance brand positioning through strategic relationships with industry analysts, advisors, associations, and media. Track and report campaign performance metrics to measure marketing impact on leads, opportunities, and closed business. Qualifications Post Graduate

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WNS Holdings

WNS Holdings

WNS Holdings

|

Business Process Management (BPM)

Mumbai

45,000 Employees

443 Jobs

cta

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