Senior Group Manager (AVP) F&A Quality

Job Description

Primary Duties & Responsibilities: F&A Domain experience is a must (Transactional Quality + Continuous Improvement, Drive Lean & Sig Sigma projects, QMS, governance etc) Meeting the client SLAs for the assigned accounts and ensuring client satisfaction Responsible for reporting and Performance presentations Leading the client calls from quality assurance standpoint Management and coordination of operations, quality and general administration of the assigned processes Lead and develop a high-performing team and provide exceptional quality assurance services to our clients Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management Predictive SLA monitoring & reporting Drive Lean/Six sigma projects, Ideation, QMS & client calls Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement through methodologies like Lean, Six Sigma, etc. Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) Foster a spirit of continuous learning & collaboration across teams Qualifications Graduates/ Post Graduate BCom/MCom Overall work experience of minimum 12 yrs, minimum 5 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change Span of control - 400+ FTE's Operations | 6+ FTE's quality (Lead Associates) Geo : Global Support role Uk Shifts