119 Transactional Quality Jobs

Need Min 1+yrs exp as Quality Manager. Overall 7+yrs exp in Quality with International Banking process exp BPO sector Handled a team of Quality Team Leaders & QA's Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Banking process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Role & responsibilities Key Responsibilities Develop and Implement Quality Frameworks: Create and maintain quality standards, quality control plans, and Critical to Quality (CTQ) metrics for voice, chat, and email processes. Conduct Audits and Monitoring: Perform regular transaction monitoring, audits, and compliance checks to identify performance gaps. Drive Continuous Improvement: Implement process improvements, Six Sigma, or Green Belt initiatives to enhance customer experience and operational efficiency. Provide Feedback and Training: Deliver feedback and refresher training to agents and front-line staff to address quality issues and improve skills. Manage Client Reporting: Accurately capture, analyze, and report on client-related KPIs and quality metrics. Lead Quality Teams: Manage, motivate, and develop teams of Quality Analysts, Managers, and other quality personnel. Facilitate Calibration Sessions: Conduct calibration sessions with internal teams and external stakeholders to ensure consistent quality standards. Ensure Process Compliance: Oversee process control and compliance with industry regulations and client expectations. Key Skills and Qualifications Experience : Significant experience in Quality Management within an International BPO or a similar environment. Analytical Skills : Strong ability to analyze data, interpret trends, and drive data-driven decisions. People Management : Excellent skills in leading and motivating teams, and managing relationships with clients and stakeholders. Process Improvement Methodologies : Proficiency in tools and frameworks like Six Sigma, Lean, or FMEA. Technical Proficiency : Working knowledge of BPO quality systems, tools, and CRM technologies. Communication Skills : Excellent verbal and written communication abilities for reporting and training. Leadership : Ability to provide direction, motivation, and build high-performing quality teams. Salary:- Upto 12LPA Flexible to work in shifts 5 days work Contact Vinay HR :- 9910155221

Must have Min 1+yrs exp as a Manager Quality from International Banking process BPO. Handled a team of Quality Team Leaders & QA's AML/ FCC/ Underwriting Exp require Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

We are looking for a highly skilled and experienced Supervisor to join our team at Herbalife Int India Pvt Ltd, located in Medical Services / Hospital. The ideal candidate will have 2-5 years of experience in a similar role. Roles and Responsibility Supervise and coordinate member compensation transactions to ensure accuracy and efficiency. Develop and implement effective processes to improve transactional quality and productivity. Collaborate with cross-functional teams to resolve issues and enhance overall performance. Analyze data and metrics to identify areas for improvement and optimize operations. Provide training and guidance to team members to enhance their skills and knowledge. Ensure compliance with company policies and procedures in all aspects of the role. Job Requirements Minimum 2 years of experience in a supervisory role, preferably in a similar industry. Strong understanding of medical services or hospital settings, including member compensation transactions. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Proficiency in analyzing data and metrics to inform business decisions. Strong attention to detail and ability to maintain accurate records and reports.

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Candidate should be working as a Manager on papers in Training for an International Voice process. Shift - Rotational Sifts Work Location - Pune / Gurgaon Immediate Joiners OR Max 45 days notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Job Title: Team Lead QA (Quality Analyst) Location: Coimbatore Work Type: Full-Time | Work from Office Shifts: Rotational (Including Night Shifts) Job Description: We are looking for an experienced and detail-oriented Team Lead QA to join our quality team at our Coimbatore location. The ideal candidate must have a strong understanding of quality tools , a Six Sigma Green Belt certification , and demonstrated experience in transactional quality and process improvement . Key Responsibilities: Lead and mentor a team of Quality Analysts Drive quality initiatives , audits, and compliance across the process Utilize Six Sigma tools for process improvements and root cause analysis Monitor transactional quality and ensure adherence to quality standards Conduct regular feedback sessions and implement improvement plans Track, analyze, and report quality metrics and KPIs Collaborate with cross-functional teams to enhance process efficiency Candidate Profile: Education: Any Graduate / Post Graduate Experience: Minimum 2 years of experience as Team Lead (on papers) Mandatory Certifications: Six Sigma Green Belt is mandatory Skills & Requirements: Strong knowledge of quality tools and methodologies Excellent transactional quality monitoring and analysis skills Proven experience in process improvement initiatives Strong communication and leadership skills Flexible to work in rotational shifts, including night shifts Notice Period: Immediate to 60 days Apply now and become a key contributor to our Quality Excellence journey in Coimbatore! Regards, Talent Acquisition Team

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Mortgage process OR Banking process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Role & Responsibilities: Review and analyze Helpdesk cases, feeds, and end-to-end interactions. Identify adherence and non-adherence to quality standards and best practices. Provide constructive feedback to Helpdesk agents for performance improvement. Develop and maintain quality assurance documentation and reports. Participate in quality initiatives and process automation. Collaborate with teams to ensure consistent application of standards. Preferred Candidate Profile: Minimum 1 year as a Quality Analyst in Transactional Quality. Strong knowledge of audits, RCA methodology, and feedback mechanisms. Good understanding of 7 Quality Tools. Strong analytical and problem-solving skills. Attention to detail, accuracy, and effective communication. Ability to work independently and as part of a team. Recruitment Process 2 Operations Rounds

Analysecurrent situation,identifyimprovement opportunities and recommend measures to re- engineer processes (As-Istobe) Set up and manage transactional quality frameworks in a clinical context including quality assessment checklists (for quality assurance leaders),identifyCTQ quality metrics, create periodic qualityreports. Act as a change agent and work closely with the operations tooptimizeCustomer value in multiple clientengagement. Work with delivery and training functions to create feedback loops from quality assessment to training and operationsmanagement. Create quality frameworks to drive process excellence in a clinical context using DMAIC, lean six sigma, or other process suitable quality methodologies. Be able to manage coding quality process for largeteams. Demonstrated ability to lead & motivate a team to achieve business unitgoals. Extremely high energy team player with a burning desire to succeed in fast paced environment and rapidly evolvingmarket. Job Specification: Minimum of 10 Years of Professional and Relevant Experience in Medical Coding with Multispecialty in Quality Vertical. Must have experience in Client and Stakeholder Management. Excellent experience in Team and People Management as well. Must have Coding Certification like CPC/ CCS, COC, AHIMA. Any graduate will do.

* Lead and manage the Quality Assurance function for a team handling international ticketing, group bookings, and email support. * Act as a Subject Matter Expert (SME) in ticketing processes to support quality audits and interventions. * Monitor and evaluate the performance of L2 Complex itinerary trained resources to ensure adherence to process standards. Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. * Collaborate with operations leadership to ensure KPIs and SLAs are met from a quality perspective. * Conduct regular quality reviews, calibration sessions, and feedback discussions with team members. * Prepare and present quality dashboards and reports to stakeholders. * Minimum 1–2 years of experience in Corporate Travel Quality Assurance, with exposure to at least one GDS (Amadeus/Sabre). * Proven experience in supervising or managing a quality team& Strong command of spoken and written English; confident in leading quality review calls and calibration sessions. * Proficient in Excel and presentation tools for reporting and analysis. * Excellent analytical skills with a focus on root cause analysis and corrective action planning. * Strong conflict management and coaching abilities. Qualifications * Minimum 1–2 years of experience in Corporate Travel Quality Assurance, with exposure to at least one GDS

- Lead quality audits & reviews - Drive process improvements - Monitor team compliance - Analyze QA data & share insights - Strong stakeholder mgmt. skills required

Urgent hiring for Specialist quality for claims adjudication from US Healthcare. Looking for immediate joiners or less than 30 days' notice period. Interested folks can reach out to below mentions contact persons. Quality Analyst Claims Adjudication (US Healthcare) Experience: 4 years Location: Indore, Coimbatore, Bangalore Department: Claims Operations Role Summary: A results-driven Quality Analyst with 4 years of experience in US healthcare claims adjudication. Proficient in conducting audits, ensuring compliance, and improving accuracy in claims processing. Skilled in applying 7 QC tools, Root Cause Analysis (RCA), Corrective & Preventive Actions (CAPA), and Six Sigma methodologies to drive process improvements, error reduction, and compliance adherence. Key Responsibilities: Conduct audits of adjudicated claims to ensure accuracy, compliance with client guidelines, and US healthcare standards. Utilize Six Sigma tools and methodologies for process optimization and efficiency improvement. Apply 7 QC tools to analyze defects, identify trends, and improve quality outcomes. Perform Root Cause Analysis (RCA) on recurring errors and implement CAPA to eliminate reoccurrence. Track and analyze quality performance metrics, prepare audit reports, and share insights with stakeholders. Collaborate with operations and training teams to close feedback loops and implement corrective measures. Ensure compliance with HIPAA and regulatory guidelines while handling sensitive member/provider data. Lead and support continuous process improvement initiatives to enhance accuracy, productivity, and customer satisfaction. Core Skills: Claims adjudication (Medical, Dental, Hospital & Pharmacy claims) Quality audits & compliance review Six Sigma (Green Belt preferred) & process improvements 7 QC tools, RCA & CAPA Error trend analysis and quality reporting Analytical thinking & problem-solving MS Excel, Quality monitoring tools, Workflow management Interested candidates can please reach out as below: For Coimbatore location please reach out to Anitha or whats app your resume on : 9597910418 For Bangalore location please reach out to Preetham - Please share your updated resume on preetham.hr@sagility.com For Indore location please reach out to Srikanth or whats app your resume on : 8309217838

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers or Tenured Deputy Manager in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Role & responsibilities Preferred candidate profile

Must be a Quality Manager on papers from International Voice only from Banking / Underwriting process BPO. Handled a team of Quality Team Leaders & Quality Analyst's Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Mortgage process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

A Sr. Associate Manager - QA in the Content Moderation and Trust & Safety team, he/she will be responsible for ensuring accuracy, and consistent moderation decisions across all content types and platforms Role & responsibilities Design and publish a weekly sampling framework ensuring transaction coverage across user reports, escalations, proactive reviews Align the sampling plan with client requirement, policy sensitivity levels, user impact, and content type (text, image, video, live streaming) Maintain strict adherence to sampling SLAs and agent-to-QA feedback timelines Conduct root cause analysis oriented audits, especially in high-risk content areas (child safety, hate speech, misinformation, CSAM, etc.) Deploy corrective action plans (MIPs) for individuals or policy areas showing repeat, trending accuracy issues Lead weekly policy calibration sessions with QA, Training, and Operations teams to ensure interpretation alignment Participate in client calibrations and inter-location sync-ups to harmonize standards and Quality scoring Work closely with Trust & Safety policy/training teams to identify gaps in SOP interpretation, escalation handling, and gray-area decisioning Flag systemic failures and initiate risk logs for critical violations with potential reputational impact Preferred candidate profile

Conduct process documentation as per ISO standards, conduct and review sampling strategy in the process. Conduct root cause analysis for process improvements, conduct MSA as per schedule, Drive and conduct process compliance, Drive and conduct audits, conduct baseline and analyze CTQs, Drive brainwave in the process, Drive open forums/best practice sharing sessions, YB six sigma improvement project to be certified, successfully completed GB DMAIC training and YB test within 12 months of role. Successfully complete ISO training. Working on the product and helping the team members to achieve deadlines. Provided timely reports, provide the daily update to all team members, updates and system entries as required by internal and external management. Understand and abide by the importance of discipline, punctuality and protocol. Communicate with client on calibration and weekly connect for sharing quality updates and observations. Present Quality details in weekly client connects Qualifications Graduate, Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills. Concern for accuracy and improvement orientation, Process Knowledge, Basic excel knowledge, ready to work in extending hours, ready to work in evening and night shifts. Ability to handle stress, Good command over English. Good Knowledge of MS Excel. Should be ok to work in US shifts

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Must have Transactional Quality experience Monitor and evaluate voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyse voice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on their voice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring of voice interactions. Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews

We are looking to hire an experienced process associate to monitor and maintain our production processes. As a process associate, you will be required to analyze existing processes and advise on system upgrades, perform regular equipment maintenance, maintain inventory and supplies, ensure product quality, and compile process reports for the production manager. To ensure success as a process associate, you should have in-depth knowledge of mechanical processes, advanced technical skills, and a keen eye for detail. Ultimately, a top-notch Process Associate ensures the smooth running of the companys processes to improve production rates and reduce costs. Process Associate Responsibilities: Analyzing company processes for delays, obstructions, and weaknesses. Advising on process upgrades to improve production rates and reduce costs. Assessing process orders. Servicing and maintaining production equipment. Troubleshooting processing issues. Maintaining machinery supply inventory. Notifying Quality Assurance personnel of production flaws. Ensuring production processes adhere to safety and quality regulations. Ensuring production area is clear of obstructions and contaminants. Creating production process reports. Process Associate Requirements: Bachelors degree in process management or engineering. Previous experience as a process associate. Advanced knowledge of process systems software. Experience with process simulations. High-level technical skills. Advanced communication skills. Analytical thinker. Ability to lift and operate heavy equipment. Advanced mechanical skills.

IEnergizer is Hiring for an AM Quality for a Domestic Campaign. BPO EXPERIENCE IS MANDATORY. This opening is for Noida LOCATION. NO CABS, NO MEALS. WORK FROM OFFICE. Job Location Noida Sector 60: Immediate joiners Preferred. Should be a Graduate Should have 8+ years of experience in BPO industry handling a Domestic BPO. Proficiency with precision measuring tools Excellent analytical and problem-solving skills certification. Audit and Compliance. Presentations MBR/QBR Additional Information The role if Work from Office. No Hybrid. The candidate must have prior experience of managing Quality function, in domestic BPO space. The role would require direct and frequent interaction with the clients. Experience of handling Ecommerce process would be ab added advantage. The opening is for an Ecommerce Domestic process. Job Profile: Prior experience in managing Transactional Quality role. Should be an AM Quality on Papers. KRAs are as below: Planning, organizing, and overseeing projects to ensure successful completion. Identifying potential risks and developing strategies to mitigate them. Ensuring compliance with relevant regulations and policies. Identifying opportunities to streamline processes and enhance efficiency. Translating high-level strategies into actionable plans for the team. Leading, motivating, and guiding team members to achieve their goals. Identifying training needs and facilitating professional development Analyzing data and relevant information to support decision-making. Collaborating with other teams or departments to achieve shared objectives. Providing regular updates and reports to higher management. Monitoring individual and team performance. Conducting performance evaluations and providing feedback. Requirement Gujrati language is a must. Bachelors degree in related field Should have 8 + years of experience in BPO industry with Proficiency with precision measuring tools EMAIL ME THE RESUME IF HAVING RELEVANT BPO QUALITY MANAGER EXPERIENCE AT tanya.tandon@ienergizer.com. Please mention the Sub Line as Assistant Quality - Domestic Campaign Interview Rounds. 1. Virtual 2. If shortlisted then a F2F Meeting is mandatory between Monday to Friday.