147 Transactional Quality Jobs

Only Female Candidates can apply Must be a Manager Quality in the Current role Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Mandatory requirements Must have minimum 5-10 years of BPO experience Must have min 2 year of Manager experience Must have expertise in back office, voice and chat/email channels Must have handled large team (min 15 individuals reporting to him/her) Must have experience in handling client and internal stakeholders Must be familiar with QC tools and basis analytics Preferred requirements Green/Black belt six sigma expertise Data Analytics Solution Thinking Mindset Others 24/7 working window 2 fixed WOs (Sat & Sun) Intrested candidates can share thier resume on vijay.pol@teleperformance.com or can connect with me on 9892808297.

Key responsibilities: Single point of contact for driving CI and Quality Support for the assigned account. Connect and collaborate with Client independently on a regular basis to understand the VOC and early warning signal on escalations Lead and guide a team of Improvement Consultants (BB's) Ensuring Implementation of Quality Standards in the account as per the Organization requirements Design and deploy consistent improvement framework to enhance customer satisfaction Facilitation of Metrics Management. CPMs/KPIs and mitigation plans to avoid penalties if any Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce o...

Job Title: Associate Director/ of Quality for Pre Authorization in US Healthcare Job Summary: The Associate Director of Quality for Revenue Cycle Management in US Healthcare would be responsible for overseeing the quality of revenue cycle management operations, ensuring that all processes are executed efficiently and accurately, and that compliance with all relevant regulations and guidelines is maintained. The Associate Director will lead a team of quality analysts to identify opportunities for improvement, develop and implement quality assurance programs, and ensure that all activities are aligned with organizational goals and objectives. Key Responsibilities : Lead the development and imp...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to en...

Hello, Hiring for a reputed BPO for Mumbai / Gurgaon / Bangalore. Note: NO WORK FROM HOME Hiring for the following roles and locations. Gurgaon Trainer >> Mandatory to have experience in AML and KYC. Must be from the BPO Industry. Should have Exp as Trainer on paper Quality Analyst >> Mandatory to have experience in AML and KYC. Must be from the BPO Industry. Should have Exp as Quality Analyst on paper Mumbai Lead Trainer >> Mandatory to have experience in AML and KYC. Must be from the BPO Industry. Should have Exp as Trainer on paper Bangalore Manager Quality : Good experience in the FCC (Financial Crime Compliance) Domain Strong exposure to Transaction Quality Strong understanding of compl...

The primary responsibility is to collect delinquent balances on corporate cards & client via Inbound and outbound calls. Share information with Card member/client via e-mail in required format without infraction. Grow and nurture customer relationships with every interaction that results in measurable Customer value. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Document necessary account information and offer custom solutions that benefit the customer. Balance customer interests with the interests of American Express. Through reviewing corporate accounts, use information available on different applications to mitigate ris...

Key Responsibilities : Manage a team of quality analysts and oversee day-to-day operation and performance Monitor, train and provide feedback via ATAs and Calibrations for effective performance management. Re-audit a sample set of audits, provide feedback and put a corrective plan to ensure 0% errors Conduct regular performance evaluation Establish a productive and inspiring workplace culture Prepare, maintain and analyse daily / weekly / monthly reports for internal and external consumption Address team members feedback and resolve issues or conflicts if any Handle additional process responsibilities as and when delegated Audit various transactions / processes to ensure no deviation, in a t...

Handle supplier relations regarding raw material quality complaints and conduct supplier audits Manage a Quality team to ensure zero-defect quality products, achieve quality objectives, and enhance processes Monitor daily in-house rejection rates

We are looking to hire an experienced process associate to monitor and maintain our production processes. As a process associate, you will be required to analyze existing processes and advise on system upgrades, perform regular equipment maintenance, maintain inventory and supplies, ensure product quality, and compile process reports for the production manager. To ensure success as a process associate, you should have in-depth knowledge of mechanical processes, advanced technical skills, and a keen eye for detail. Ultimately, a top-notch Process Associate ensures the smooth running of the companys processes to improve production rates and reduce costs. Process Associate Responsibilities: Ana...

As a Senior Consultant Quality at WNS, your primary role is to drive process improvement initiatives across the Insurance domain. You will collaborate with Operations to address client issues, present solutions, projects, and progress to Global clients. It is crucial to deliver projects in accordance with agreed frameworks, such as Agile, and the governance model. Your responsibilities include being GB certified, managing multiple stakeholders, ensuring focused and quality interactions to drive decisions, and mitigating project risks. Additionally, having knowledge of Transactional Quality is essential. Key Responsibilities: - Lead mid to large-scale finance Quality projects, including ideat...

Domain Expertise in AP of 3-5 years Good Understanding of Quality Management System Good Communication, analytical & listening skills Should be able to do Client and Stakeholder Management Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives, Projects and Improvements Call monitoring and Evaluation (Live or recorded calls) Agent Feedback and Coaching Support Conduct process documentation as per ISO standards Conduct & review sampling strategy in the team• Conduct root cause analysis for process improvements Conduct MSA as per schedule.• Drive & conduct process compliance• Drive & conduct audits (pre-post duties) Conduct base lining & a...

Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets Deliver sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting Facilitate Kaizen initiatives within the team Accountable for customer complaint resolution process Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook Deliver 'Next-Gen' Shared Servi...

Role: Quality Manager Designation: Manager Quality Location: Bangalore Years of Experience: 8+Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal o...

Role: Quality Manager Designation: Manager Quality Location: Bangalore Years of Experience: 8+Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal o...

Must be a Quality Manager in current role from International BPO. Only Female Candidates can apply Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Hiring female candidates working on paper as Deputy Manager or Assistant Manager – Quality in an International Voice Process. Work Location: Kolkata. Must be open to rotational shifts. Strong QA & team management skills required. Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Mortgage process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Kenedy @ 9620999035 for more details.

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Mortgage process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Candidates must currently be working as a Manager OR Assistant Manager on papers in Quality for a Banking process. Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Ensure maximum recovery on accounts through outbound/inbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction. Grow and nurture customer relationships on every interaction that results in measurable Customer value. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Document necessary account information and offer custom solutions that benefit the customer. Balance customer interests with the interests of American Express. Minimum Qualifications Graduate or post-graduate can apply. Prior work experience in collections is preferred. Proven analytical and problem-solving skills with a strong a...

Dear Candidate , Please share your resume in case below profile suits - Jitendra.Pandey@cotiviti.com / 7350534498 Team Lead Quality General Summary: We are seeking a dynamic and experienced Team Leader, Quality to guide and support our quality assurance team within the healthcare domain. This role is pivotal in ensuring high standards of transactional quality, supporting continuous process improvement, and enhancing process training initiatives. The ideal candidate will have a strong background in healthcare operations, a proven track record of supporting quality management initiatives, and the ability to lead a team toward achieving operational excellence. Job Responsibilities: Team Supervi...

Role & responsibilities Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical. Drive culture of process excellence in operation team preferably in Customer Service segment Identify projects, train team members and mentor/ lead projects YB/GB and Kaizen ideas. Participate in consulting assignment internally and at Client site Deliver productivity and create value for client Client collaboration and change management Support/ Enable change management ensuring from the projects Enable stable operation with no surprises Drive the Six Sigma culture and initiative...

Key Deliverables: Lead and manage a team of Quality Evaluators and Team Leaders Implement corrective actions and support performance improvements Participate in process improvement using Six Sigma methodologies Prepare weekly and monthly reports, including compliance checks Role Responsibilities: Manage quality activities, ensuring timely documentation for transaction monitoring Analyze trends in agent/process performance and recommend action plans Drive team motivation and suggest new quality tools for process improvements Oversee dip check and calibration compliance on a weekly basis Job Requirements: Strong experience in the travel domain is mandatory Expertise in MS Office, especially Ex...

As a Quality/ Sr. Quality Process Excellence in R Systems International Ltd, your role involves: - Graduate with a minimum of 4 years of experience in Contact Center, with at least 3 years in call quality function. - Proficiency in spoken and written English communication is essential. - Prior experience in process excellence, operational excellence, or transactional quality is required. - Exposure to Six Sigma techniques, preferably with one completed project. - Supervisory experience in the quality domain is advantageous. - Familiarity with transition or project management is a plus. - Additional exposure to MS Powerpoint, Visio, and Micro Strategy is beneficial. Interested candidates are ...