164 Transactional Quality Jobs

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Must have Min 7yrs exp in Transactional Quality. Min 1+yrs as a Manager Quality. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Must be a Manager Quality in the Current role from International Voice process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

As a Quality/ Sr. Quality Process Excellence professional at R Systems International Ltd in Greater Noida West, you will be responsible for ensuring the quality of international voice processes. Your key responsibilities will include: - Graduate with a minimum of 4 years of experience in a Contact Center environment. - At least 3 years of experience in call quality functions. - Proficient in spoken and written English communication. - Previous work experience in process excellence, operational excellence, or transactional quality. - Exposure to Six Sigma techniques, with completion of at least one project preferred. - Supervisory experience in the quality domain is advantageous. - Exposure t...

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practition...

Role: Quality Manager Designation: Manger Quality I Location: Kolkata Experience: 8+Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Act as a primary POC between the QA teams and clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a global team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across a...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Drive continuous improvement for Transaction Quality and Delivery Manage process Quality & Client related KPI's Evaluate effectiveness of TQ interventions Provide strong insights and analytics on process opportunities Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients a...

About the Role We are looking for a detail-oriented Quality Analyst (QA) to ensure the delivery of high-quality software products. You will be responsible for creating test plans, executing manual/automated tests, identifying bugs, and collaborating with development teams to ensure smooth and bug-free releases. Key Responsibilities Develop and execute test plans, test cases, and test scripts . Perform manual testing (functional, regression, integration, UAT) across web/mobile applications. Identify, document, and track defects using tools like Jira, Bugzilla, or Azure DevOps . Collaborate with developers and product teams to diagnose and resolve issues. Validate new features and enhancements...

1. Qualification BE / Diploma – Mechanical 2. Experience – 10- 12 years in Aerospace precision machining industry 3. Customer specific requirement - Identification, converting into MPP requirement, implementing & effectiveness review. 4. Participation in Contract review, PFMEA & Control plan 5. Handling Customer complaints - Receipt to closure and submission to customer for FAIR parts. 6. Coordinating with customers for Quality department related activities. 7. MIS - Internal, Customer & Supplier MIS report preparation, review, corrective action and presenting to HOD Quality. 8. Flow-down requirements - Identification, listing, review and flow-down internally and to supplier through PO. 9. S...

Responsible for management and coordination of operations across PTP, OTC and RTR towers in the capacity of an SDL Experience in Travel vertical (Hotel Aggregator) and working knowledge of Tableau is an added advantage Drive SLA delivery across all processes, transformation initiatives, quality and general administration for a key F&A client. Responsible for client management, manage communication with them aiming at building excellent relationships in a high visibility account - ability to not only work under pressure but perform in those circumstances Responsible for team management and people development; Support learning and development initiatives; Build cross-functional teams Support f...

So what does a Senior Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes. You will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings. You will propose new systems and policies for c...

So what does a Quality Manager really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality. Imagine your...

So what does a Quality Manager really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality. Imagine your...

So what does a Senior Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes. You will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings. You will propose new systems and policies for c...

Job Title: Assistant Quality Manager E-commerce Inbound Customer Service Location: Nagpur (Work from Office) Shift Timings: Rotational Shifts Working Days: 5 Days a Week Education: Graduates Only CTC: Up to 7.5 LPA About the Role: We are hiring an experienced Assistant Quality Manager for our E-commerce Inbound Customer Service process. The ideal candidate will be responsible for ensuring process excellence, driving quality initiatives, and enhancing customer satisfaction through effective quality management techniques. Key Responsibilities: Monitor and evaluate process performance to maintain quality standards Lead a team of quality analysts and drive process improvements Conduct regular au...

Roles and Responsibilities Conduct quality analysis and inspection of products to ensure compliance with industry standards. Develop and implement process improvements to enhance product quality, efficiency, and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data to track trends, identify root causes of defects, and optimize production processes. Ensure adherence to company policies, procedures, and regulatory requirements. Desired Candidate Profile Overall 6 Years Experience 2 Year as AM Quality Strong understanding of QC tools such as Process Quality, 7QC, Transactional Quality, Six Sigma Green Belt certificat...

Role Objectives To ensure that quality protocols are maintained in Factory and Repacking unit. Key Responsibilities • Ensure quality control activities of the unit as per laid down protocol, for in-coming RM/PM, inprocess & final product (Finished Goods). • Maintenance of ISO 22000:2018 management system of the unit. • Manage entire Documentation related to FSMS/QMS/Verification/Validation and other as applicable. • Handling of the Customer complaints of the unit and carry out RCA & CAPA. • Ensuring quality function requirement are completed in time and sharing results for SAP recording. • Ensure GMP/GHP in manufacturing/repacking unit & follow-up for closing of audits finding. • Generation...

Only Female Candidates can apply Must be a Manager Quality in the Current role Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Mandatory requirements Must have minimum 5-10 years of BPO experience Must have min 2 year of Manager experience Must have expertise in back office, voice and chat/email channels Must have handled large team (min 15 individuals reporting to him/her) Must have experience in handling client and internal stakeholders Must be familiar with QC tools and basis analytics Preferred requirements Green/Black belt six sigma expertise Data Analytics Solution Thinking Mindset Others 24/7 working window 2 fixed WOs (Sat & Sun) Intrested candidates can share thier resume on vijay.pol@teleperformance.com or can connect with me on 9892808297.

Key responsibilities: Single point of contact for driving CI and Quality Support for the assigned account. Connect and collaborate with Client independently on a regular basis to understand the VOC and early warning signal on escalations Lead and guide a team of Improvement Consultants (BB's) Ensuring Implementation of Quality Standards in the account as per the Organization requirements Design and deploy consistent improvement framework to enhance customer satisfaction Facilitation of Metrics Management. CPMs/KPIs and mitigation plans to avoid penalties if any Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce o...

Job Title: Associate Director/ of Quality for Pre Authorization in US Healthcare Job Summary: The Associate Director of Quality for Revenue Cycle Management in US Healthcare would be responsible for overseeing the quality of revenue cycle management operations, ensuring that all processes are executed efficiently and accurately, and that compliance with all relevant regulations and guidelines is maintained. The Associate Director will lead a team of quality analysts to identify opportunities for improvement, develop and implement quality assurance programs, and ensure that all activities are aligned with organizational goals and objectives. Key Responsibilities : Lead the development and imp...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to en...

Hello, Hiring for a reputed BPO for Mumbai / Gurgaon / Bangalore. Note: NO WORK FROM HOME Hiring for the following roles and locations. Gurgaon Trainer >> Mandatory to have experience in AML and KYC. Must be from the BPO Industry. Should have Exp as Trainer on paper Quality Analyst >> Mandatory to have experience in AML and KYC. Must be from the BPO Industry. Should have Exp as Quality Analyst on paper Mumbai Lead Trainer >> Mandatory to have experience in AML and KYC. Must be from the BPO Industry. Should have Exp as Trainer on paper Bangalore Manager Quality : Good experience in the FCC (Financial Crime Compliance) Domain Strong exposure to Transaction Quality Strong understanding of compl...

The primary responsibility is to collect delinquent balances on corporate cards & client via Inbound and outbound calls. Share information with Card member/client via e-mail in required format without infraction. Grow and nurture customer relationships with every interaction that results in measurable Customer value. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Document necessary account information and offer custom solutions that benefit the customer. Balance customer interests with the interests of American Express. Through reviewing corporate accounts, use information available on different applications to mitigate ris...

Key Responsibilities : Manage a team of quality analysts and oversee day-to-day operation and performance Monitor, train and provide feedback via ATAs and Calibrations for effective performance management. Re-audit a sample set of audits, provide feedback and put a corrective plan to ensure 0% errors Conduct regular performance evaluation Establish a productive and inspiring workplace culture Prepare, maintain and analyse daily / weekly / monthly reports for internal and external consumption Address team members feedback and resolve issues or conflicts if any Handle additional process responsibilities as and when delegated Audit various transactions / processes to ensure no deviation, in a t...