Desired Candidate ProfileStrong communication skills with excellent verbal and written English proficiency.Ability to work on US healthcare processes, including International Voice Process and Revenue Cycle Management (RCM) systems.Comfortable with calling process and Night shifts.Home drop is providedWorking days: Monday - FridayPerformance base incentives

About the company:Infinx Services Pvt. Ltd. is part of Infinx Healthcare. Infinx Healthcare is a leading technology enabled intelligent payment lifecycle solutions provider for hospitals, health systems and physician groups in the USA. From our artificial intelligence-driven Prior Authorization Software, which streamlines preauthorization workflows for hospitals, clinics, imaging centers, and laboratories to revenue cycle management solutions for various specialties, we focus on increasing revenue and improving patient satisfaction for our customers. We have been certified as a Great Place to Work by theGreat Place To Work®Institute. Website: https://www.infinx.com/international Key Accountabilities: Coordination with statutory auditor (Big 4) for Revenue/Invoicing of the US entities and resolve all their queries on a timely basis. Coordination with the Internal Audit team for Invoicing related data & resolve their queries. Coordination & communication with teams for audit requirements. Prepare Analytical review and reasoning of Revenue. Support to CSM team for the invoicing data, analysis. Support the team in rolling out the new projects, initiate and updating on the progress and its impact Updating various informative reports on a timely basis Identify the opportunities of automating/developing/improving the reports Perform data analysis for generating reports on a periodic basis Maintain invoicing timeline. Maintain data systematically. Co-ordinate with legal & accounting team for contract/Agreement. Co-ordinate with Other departments for understanding the invoicing data. Handling client queries regarding invoices. Ad hoc task provided by seniors.Requirements: CA qualified with 2-3 years’ experience Good communication skills Good in Excel and MS office application Knowledge of Tally and Xero will be an added advantage.

Skills: Should have good communications skills.Should have an experience of at least 1 year in AR process.Should have basic knowledge about Pre-Auth.Should be willing to work in night shifts continuously.Experience1+ years experience in AR process.Job DescriptionThe job involves conducting patient pay estimates, insurance verification and getting preauthorization for multiple specialties.Job ResponsibilitiesObtaining accurate information from insurance carriers Details obtained from the insurance should be within compliance. Decision making abilities while speaking to the Insurance representative.

Role & responsibilities • Develop and implement MIS & BI strategies that support the revenue cycle management department's goals and objectives. • Design, develop, and maintain MIS & BI systems that improve the accuracy, completeness, and timeliness of data used in the revenue cycle process. • Manage the integration of disparate data sources into a unified data repository and ensure data accuracy and consistency. • Develop and maintain dashboards and reports that provide timely and actionable insights to the revenue cycle management team and other stakeholders. • Analyze data and develop insights that support business decision-making and drive operational efficiencies. • Present Dashboard/ Analytic data to internal and external stakeholders. • Ensure compliance with data security and privacy. • Manage relationships with vendors and third-party providers, and ensure that contracted services are delivered according to specifications • Train revenue cycle management staff and MIS team on the use of MIS & BI tools and applications • Develop and maintain documentation related to MIS & BI systems, processes, and procedures. Preferred candidate profile Minimum of 5 years of experience in MIS & BI management, in the healthcare industry • Proficiency in database design, data management, data warehousing, and data analysis • Experience with BI tools and excellent excel skills. • Understanding of revenue cycle management processes, including billing, coding, and reimbursement • Experience with data security and privacy regulations, such as HIPAA • Excellent project management, communication, and problem-solving skills • Ability to work independently and collaboratively with cross-functional teams. • The MIS & BI Manager for Revenue Cycle Management plays a critical role in enhancing the efficiency and effectiveness of the revenue cycle process by providing timely and accurate insights to the revenue cycle management team and other stakeholders. The incumbent must possess strong technical and analytical skills, as well as excellent communication and project management skills, to succeed in this rol

Roles & responsibilities walk-inAnalyses outstanding claims and initiates collection efforts as per aging report. So that claims get reimbursed. Undertakes denial follow-up and appeals work wherever required. Documents and takes appropriate action of all claims which has been analyzed and followed-up in the clients software. Build good rapport with the insurance carrier representative. Focuses on improving the collection percentage. Requirements: Good verbal and written communication Skills. Ability to work night shiftsGood keyboard skills and well-versed with MS-Office. Medical billing AR or Claims adjudication experience will be an added advantage. The Location will be Hyderabad Working Days: 5 Days (Sat & Sun fixed off)Compensation: 2,40,000 LPA. Documents Required: Any Govt Id Aadhar/ Pan/VoterAll Educational documents Eligibility: Any 10+2, Any Graduate/PG Company Benefits : ESIC, PF, Insurance Contact - HR Navdeep (7013096946)

About the company: Infinx Healthcare is a leading technology enabled intelligent payment lifecycle solutions provider for hospitals, health systems and physician groups USA. From our artificial intelligence-driven Prior Authorization Software, which streamlines preauthorization workflows for hospitals, clinics, imaging centres, and laboratories to revenue cycle management solutions for various specialties, we focus on increasing revenue and improving patient satisfaction for our customers. We have been certified as a Great Place to Work by the Great Place To Work Institute.Website: https://www.infinx.comPosition Summary: We are seeking an experienced Senior Manager of Workforce Management (WFM) to join Infinx. This role will be responsible for overseeing and optimizing staffing levels, ensuring service level agreements (SLAs) are met, and improving operational efficiency. You will collaborate closely with leadership across operations, finance, and HR to ensure that workforce plans align with business objectives and performance metrics.Key Responsibilities:Workforce Planning & ForecastingDevelop and implement short- and long-term workforce management strategies based on business needs and volume forecasts in RCM processes.Analyze historical trends, seasonality, and other factors to accurately forecast staffing requirements.Ensure optimal resource allocation to meet the demands of various departments (e.g., coding, billing, AR management).2. Staff Scheduling & OptimizationManage day-to-day scheduling to ensure that adequate resources are in place to meet service-level objectives.Optimize schedules, shift patterns, and breaks to maximize employee productivity while minimizing costs.Continuously monitor real-time performance and adjust schedules as needed to respond to fluctuations in volume and operational needs.3. Performance Monitoring & ReportingDevelop and maintain key performance indicators (KPIs) and dashboards for tracking workforce performance.Monitor employee productivity, service levels, and adherence to schedules and provide actionable insights to leadership.Prepare and present detailed reports on workforce efficiency, utilization, and performance to senior leadership.4. Process Improvement & OptimizationIdentify opportunities to streamline WFM processes and reduce inefficiencies.Work closely with operational teams to implement best practices and continuously improve WFM operations.Lead initiatives for automation and technology implementation to improve workforce scheduling, forecasting, and performance tracking.5. Cross-Functional CollaborationPartner with operations, finance, and HR teams to ensure effective staffing strategies and alignment with company goals.Liaise with the recruiting team to ensure adequate staffing levels and quick resolution of workforce gaps.Provide guidance to team leaders on workforce management practices and help resolve any resource-related issues.6. Employee Engagement & DevelopmentWork with HR to ensure workforce engagement and retention through effective scheduling, workload management, and employee support.Participate in training and development initiatives to ensure WFM staff has the necessary tools and skills to excel.7. Adherence to Compliance and StandardsEnsure that all workforce management processes are compliant with company policies, industry standards, and regulatory requirements, especially in the healthcare and RCM sectors.Maintain up-to-date knowledge of healthcare regulations and RCM industry trends to adapt workforce strategies accordingly.QualificationsEducation:Bachelors degree (Any Stream), Operations Management, RCM, or related field (masters degree preferred).Experience:7+ years of experience in Workforce Management, with at least 3-5 years in a managerial role.Prior experience in Revenue Cycle Management (RCM) or healthcare operations is strongly preferred.Proven track record of managing large teams and optimizing workforce operations in a dynamic environment.Skills:Strong proficiency in workforce management software and Microsoft Excel.Excellent analytical and forecasting skills.Ability to manage multiple priorities and meet tight deadlines.Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.In-depth understanding of SLAs, KPIs, and workforce optimization techniques.Other Requirements:Strong leadership skills with a focus on team development and performance management.Problem-solving abilities with a keen eye for detail.Ability to thrive in a fast-paced, ever-changing environment.

Opening for Payment posting ProcessRequire candidates with at least 1 year of on paper experience on Cerdit balance, Payment positng, RCM, Patient and insurance refund.

Greetings from Infinx!!We have openings Voice and Accent Trainer Interested candidates can share resume to Manjunath@infinx.com(8187007963)Specialty: V\A Trainer Designation: TrainerExp-5 to 12yrsWork from OfficeHyderabad locationThanks & Regards,HR Team

Greetings from Infinx!!We have openings Process Trainer- Accounts Receivable.Interested candidates can share resume to Manjunath@infinx.com(8187007963)Specialty: ARDesignation: Process Trainer Exp-5 to 12yrsWork from OfficeHyderabad locationThanks & Regards,HR Team

Greetings from Infinx!!We have openings for AR-Team Coach for Madurai location, Interested candidates can share resume to lakshmi.kavarthapu@infinx.comExp-4yrs to 10yrsDesignation-Team CoachLocation-Madurai locationProcess-ARThanks & Regards,HR Team

Hi All,we infinx healthcare hiring quality auditors for payment posting department - Mumbai location, interested candidates can apply via jeeviya.s@infinx.com.please find the JD below.JD:Good communication skills.minimum 5 yrs experience in Payment posting is must.Quality experience is added advantage.Location -Turbhe, Hyderabad.Regards,HR Team.

Hi All,We infinx healthcare hiring Team leader for medical coding department, interested candidates can apply via jeeviya.s@infinx.com.please find the JD below.JD:Minimum 5 yrs experience in EM coding (op) is must.Good communication skills sets needed.CPC certification is mandate1 yr experience in team leading is needed.( on paper)Work from office - Madhapur, Hyderabad.Regards,HR team.

Hi All,We infinx healthcare hiring Team leader for payment posting department, interested candidates can apply via jeeviya.s@infinx.com.Please find the JD below.JD:Minimum 5 yrs experience in payment posting is mustTeam leading experience is needed (on paper)Hospital billing experience is mustGood communication skills with team leading experience is needed.Work from office - Madhapur, Hyderabad.Regards,HR Team.

Hi All,We infinx healthcare hiring EM medical coders for our medical coding department, interested candidates can apply via jeeviya.s@infinx.com.Please find the JD below.JD:Minimum 2yrs and maximum 5 yrs experience in EM coding is needed.CPC certification is mandateEM IP and OP coders can apply.Work from office - Madhapur,Hyderabad.Regards,HR Team.

Hi All,we infinx healthcare hiring Medical coders for radiology department, interested candidates can share resumes via jeeviya.s@infinx.com.JD:Minimum 3yrs experience in Radiology coding is requiredCPC certification is mandate.Denial coding experience in radiology speciality is mustWork from office - Location (Hyderabad,Madhapur).Regards,HR Team.

The Manager L&OD (Learning and Organization Development) will be responsible for driving the learning and development strategy within the organization. This includes identifying training needs, designing and delivering engaging learning programs, and ensuring that all training initiatives align with business objectives. The role will involve working closely with leaders and employees at all levels to ensure that learning programs are impactful and support employee development and engagement.Key Responsibilities:Conduct Training Needs Assessments: Collaborate with department heads, managers, and subject matter experts to assess skills gaps and identify training needs at all levels of the organization.Design and Develop Learning Programs: Develop, deliver, and evaluate a range of programs across leadership development, compliance, onboarding, soft skills, and technical skills.Create & Curate Training Materials: Develop engaging and relevant training materials and content, ensuring they align with organizational goals and employee needs.Facilitate In-Person and Virtual Sessions: Lead high-quality, engaging training sessions for employees at different levels, ensuring maximum participation and practical application.Collaborate with External Vendors: Identify, evaluate, and manage external training providers and consultants for specialized training needs.Drive E-Learning Initiatives: Oversee the companys e-learning platform and ensure accessibility, engagement, and integration with other L&D programs.In-House Training Programs: Design and deliver in-house training programs, including creating brochures, materials, and other resources to enhance the training experience.Assessment Centres Management: Manage the execution of assessment centers for leadership and managerial development, ensuring fair evaluation processes and detailed feedback.E-Learning and Digital Initiatives: Drive and monitor e-learning programs and digital learning tools, ensuring they are well-implemented and effectively utilized across the organization.Manage Learning Systems: Utilize Learning Management Systems (LMS) and other e-learning tools to track progress, deliver content, and evaluate results.Lead Talent Development Programs: Design and implement career progression programs, mentoring, coaching, and succession planning initiatives.Employee Feedback & Surveys: Regularly assess employee satisfaction and effectiveness of L&D programs through feedback surveys, focus groups, and one-on-one interactions.Engage Employees with Team-Building Activities: Plan and organize team bonding events and engagement initiatives to foster collaboration and enhance employee morale.Evaluate Training Impact: Assess the effectiveness of all training programs using tools like Kirkpatrick’s Evaluation Model, track progress and suggest improvements where necessary.Report on L&D Performance: Regularly report training outcomes and progress on KPIs to senior leadership. Monitor and analyze training results and suggest improvements to training programs.Manage L&D Budget: Design, manage, and track the L&D budget to ensure cost-effectiveness and resource optimization.Coordinate with HR Teams: Collaborate with HR teams across various locations to ensure the consistent execution of L&D programs.Support Company-Wide Initiatives: Support organizational-wide initiatives, such as onboarding, rewards & recognition, employee engagement, and performance management.Key Skills & Competencies:Instructional Design: Strong understanding of adult learning principles, instructional design, and content development.Facilitation & Presentation Skills: Ability to deliver impactful training programs in both in-person and virtual environments.Stakeholder Management: Ability to collaborate with stakeholders across the organization and external vendors to design and deliver relevant training solutions.Analytical Thinking: Proficient in assessing training effectiveness and making data-driven decisions to enhance programs.Technologically Savvy: Familiarity with Learning Management Systems (LMS), e-learning platforms, and digital learning tools.Project Management: Ability to manage multiple projects and deadlines effectively.Communication: Excellent written and verbal communication skills to effectively convey training content and ideas.Creativity & Innovation: A creative approach to developing engaging and innovative training solutions.Academic Qualifications & Experience:Education:Must be a graduate in Human Resources, Business Administration, Psychology, or a related field. Master’s degree or certifications in L&D (e.g., CPLP) are a plus.Experience:Overall Experience: Minimum of 10+ years in a relevant HR or Learning & Development role, ideally within a BPO or services industry.Training Delivery: Minimum of 5+ years of experience in delivering both classroom and virtual training programs.Demonstrated experience in designing leadership development programs, managing competency frameworks, and executing training initiatives.Personal Attributes:Strong leadership skills with the ability to motivate and develop teams.Proactive, results-oriented, and capable of managing time effectively to meet deadlines.Ability to work independently and as part of a team.Adaptable and willing to take on new challenges and projects as they arise.

Hi All,We infinx healthcare hiring Quality Analyst for our AR department, interested candidates can apply via jeeviya.s@infinx.com.Please find the JD below.JD:Minimum 4 yrs experience in denial management is must.1yr experience in quality department is mandateHosiptal billing experience is needed.Cerner, Epic software experience is an added advantageNIght shift - Work from office - Hyderabad location.Regards,HR Team.

Hi All,We infinx healthcare hiring Quality Auditors for charge entry process, interested candidates can apply via jeeviya.s@infinx.com.Please find the JD below.JD:Minimum 4yrs experience in Charge and Demo entry.Senior Associates can also applyNeed candidates from Hospital billing backgroundExperience in Epic or Cerner or Meditech software is must.Location - Hyderabad, Madhapur - Day shiftRegards,HR Team.

Their key duties and responsibilities include:Managing and supervising the daily operations of the revenue cycle teamEnsuring all billing and collection procedures adhere to legal and health insurance policiesDeveloping strategies to improve and accelerate the revenue cycle processOverseeing the registration, billing, and collection processesIdentifying issues in the revenue cycle process and implementing solutionsPreparing and presenting reports on the status of accounts and collectionsTraining, guiding, and evaluating performance of revenue cycle staffCollaborating with other departments to ensure smooth and accurate billing operationsMaintaining up-to-date knowledge of coding, billing, and regulatory standardsNegotiating with health insurance companies on payment and billing issuesEnsuring patient confidentiality and data privacy in compliance with relevant laws

Greetings from Infinx!!We have openings for Quality Analyst-E&M-Medical Coding.Interested candidates can share resume to lakshmi.kavarthapu@infinx.comSpecialty: E&MDesignation: Quality AnalystExp-4 to 9yrsWork from OfficeHitech City, HyderabadThanks & Regards,HR Team

Greetings from Infinx!!We have openings Homehealth QA- Medical CodingInterested candidates can share resume to lakshmi.kavarthapu@infinx.comSpecialty: HomehealthDesignation: QAExp-6 to 12yrsWork from homeThanks & Regards,HR Team

Experience -2-3 years of experience in relevant payment posting (ERA Posting, Lockbox Posting, OTC Payments, Credit Balance Review, Statements Review/Release, Refunds) is mandate should have in-depth knowledge in all payer guidelines and COB codes pertinent to payment posting Should be well-versed with Gov-plans and Non-Gov PlansHaving knowledge charge posting is added advantage kills:Typing speed 60 to 80 wpm, good written and oral communication,Able to work under pressure and deliver expected daily productivity targets.Ability to work with speed and accuracyShould have willingness to work over the weekends Job ResponsibilitiesProduction processDelivering the required quality & TATQuality check on final filesUpdating the production reports Desired QualitiesBehavior: Discipline, Positive Attitude & Punctuality. Flexible to work in any shift & weekends.Knowledge: Basic knowledge of computers & Data entry.

Role & responsibilities Delivery Manager (IC Role, Bangalore Location, US work timings)Requirements: Bachelors or Master’s degree in business, engineering or a related field. 12+ years of experience in project management, software product implementation and customer engagement. Proven track record of managing multiple projects simultaneously, ensuring on-mark and on-time delivery. Strong problem solving, analytical and decision-making skills Ability to work in a fast-paced environment, prioritizing multiple projects and tasks. Strong communication and stakeholder management skills.Job Description: Lead and manage cross-functional project teams including internal and external stakeholders, to ensure successful project delivery. Develop and manage project plans, resource allocation and budgets. Collaborate with stakeholders to identify business requirements and develop solutions. Ensure effective communication and issue resolution among internal and external stakeholders. Identify and mitigate risks and develop contingency plans Establish milestones, performance metrics and conduct project and team governance meetings, reviews and reporting. Foster a culture of continuous improvement, identifying opportunities for process enhancements.Preferred candidate profile Perks and benefits

Detailed Job Description:We are looking for a smart, articulate and experienced learning & development professional who is passionate about all things related to training. Must-Have Technical Skills:Facilitation Skills You have proven experience & expertise in facilitating training programs on behavioral skillsContent Creation You have hands-on experience of creating content, knowledge of Adult learning styles, ability to design exercises, activities, tests for validating the effectiveness of trainingYou are conversant with different forms of training delivery - e-learning, classroom, micro-learning.Must- Have Behavioral Skills:Communication Skills You possess excellent articulation ability and are able to explain complex points in clear and concise manner to listenersInterpersonal Skills You are very comfortable to work closely with different stakeholders/ departments and ensure that your timelines are metTask Orientation You must be high on task orientation. Deadlines are extremely important for you and you are someone who ensures that the task assigned is finished before time.Time management – You are someone who is able to prioritize and multi-task with easePlanning and organizing skill – You are proactive and are great at planning and organizing and delivering as task on timeEye for Detail – You are someone who has a very keen for detail and works well under pressureRoles and Responsibilities:This role will require you to manage the following:Communications and Tracking of the L&OD yearly CalendarCo-ordinating end to end process of all learning programmesDesigning brochures, developing content and delivering inhouse training programme Seeking nominations for training progs. and managing end to end process of running a training programmeCo-ordinating for external training programmesDriving and monitoring the e-learning initiative in the Company Handling the induction process and compliances Feedback evaluations and monitoring impact of programmes Designing and conducting employee engagement and fun at work activitiesCo-ordinating with HR partners of 3 locations for cascading engagement and training initiativesDesigning and conducting organization wide surveysWorking on monthly reports and analysisDesigning and executing Rewards and Recognition programmes for the Company.Being involved in employee feedbacks, townhalls, focused group discussions.Managing all POSH related activities of communications, quarterly meetings etc. Academics and Experience:Graduate or Post graduate degree, preferably in HR. Minimum of 5+ years of overall industry experience as a trainer or facilitator role in a corporate organization or in a training consultancyAdditional certification specific to Learning and development will be a definite plus

Roles & responsibilities Analyses outstanding claims and initiates collection efforts as per aging report. So that claims get reimbursed. Undertakes denial follow-up and appeals work wherever required. Documents and takes appropriate action of all claims which has been analyzed and followed-up in the clients software. Build good rapport with the insurance carrier representative. Focuses on improving the collection percentage. Requirements: Good verbal and written communication Skills. Ability to work night shiftsGood keyboard skills and well-versed with MS-Office. Medical billing AR or Claims adjudication experience will be an added advantage. The Location will be Hyderabad Working Days: 5 Days (Sat & Sun fixed off)Compensation: 2,40,000- 296000 LPA + upto 5k incentive/Month Documents Required: Any Govt Id Aadhar/ Pan/VoterAll Educational documents Eligibility: Any 10+2, Any Graduate/PG Company Benefits : ESIC, PF, Insurance Contact - HR Emanuel (7219642130)

' JOB DESCRIPTIONDesignation/ Role: Process Associate/ Sr Process AssociateDepartment: Accounts ReceivableWork Timing: Night ShiftQualifications: Minimum HSC/10+2 Equivalent (Any Graduate Preferred)Skills:A successful candidate must have proficient knowledge/capabilities in the following areas:1. Claims management and/or customer service experience desired.2. Bachelors degree preferred, or any equivalent combination of education and experience.3. Ability to perform at a high level of productivity and quality.4. Capacity to maintain a high level of accuracy.5. Excellent written and oral communication skills required to represent Infinx Clients.6. Computer skills including Microsoft Office Suite.7. Skills to work independently and be resourceful with the ability to multitask.Experience13 years experience US calling process.Job DescriptionThe job involves an analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. This will include a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.Job ResponsibilitiesA successful candidate will perform the following activities:1. Review patient accounts and perform appropriate follow up actions to resolve the outstanding balance according to best practice standards.2. Complete and send appropriate claim forms according to CMS and third-party payor guidelines.3. Follow up with medical insurance payors regarding the status of outstanding claims.4. Contact patients and guarantors regarding outstanding self-pay balances due.5. Compose correspondence to insurance payors, third parties, and patients regarding the resolution of outstanding balances and claim appeals.6. Document all actions taken in appropriate Infinx or Client host system.7. Adhere to HIPAA, patient confidentiality and compliance requirements at all times.Note- Share updated resume on Priya.shukla@infinx.com