Job
Description
Director Transition Department: Transition and Transformation Skills: Bachelor's degree in computer science, finance, or a similar field. At least 7 to 10 years' experience in transition management. Experience in RCM Healthcare is a must Project management certification is preferred (PMI/CAPM or PMP, PRINCE2) Strong interpersonal and communication skills Strong communication skills (verbal and written) Experience 14+ years of relevant experience. Job Responsibilities The Transition Director shall be responsible for overseeing operational transitions at Infinx and ensure that the transitions are implemented according to schedule and budget. To ensure success as a transition manager, you should be able to proactively spot any transition challenges and solve them as quickly as possible. Ultimately, a top-notch transition manager should demonstrate mastery of the transition process to minimize any associated costs or risks. The Transition Director shall be responsible to create transition plans and documents to outline project expectations, scope, schedule and budgetary requirements in collaboration with the clients, the CSM team and Operations. He / she would be responsible to ensure strong governance around the transition activity by keeping all parties involved with the transition, including the senior management, updated on its progress. The role would require the spotting of any transition related issues and creating effective solutions to resolve them swiftly. Essential Functions of the Job: Ensure service transition is planned and executed to schedule, budget and scope Build transition plans including infrastructure/application support models, change management. Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work. Assess, analyze, develop, document and implement changes based on requests for change. Liaise with business and IT partners to ensure a successful infrastructural set-up in support of the transition activity. Promotes awareness of transition planning and support process and strategy. Drive strong governance both within Infinx and also with the customers to ensure timely updates on transition progress, issues, areas where help required etc., Knowledge and Skill Requirements: Experience of transitioning complex projects with personal accountability for delivering to time and cost for projects. Excellent interpersonal, communication, and organizational skills Ability to work and team effectively with multiple user groups and other management personnel including on a global, virtual basis Knowledge of service transition methodology, tools and templates Track record of customer focus, based on openness, trust, and delivering on promises. Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing. Transition manager is expected to act with minimum supervision and to deliver to schedule, budget and scope; support provided as required and requested and is self-driven and motivated.
