About the Role:We are looking for a Fashion & Styling Consultant to assist customers via video calls in understanding our products and providing expert styling advice.Key Responsibilities:- Guide customers towards end sale by offering styling suggestions.- Enhance the shopping experience with personalized fashion advice.- Stay updated on fashion trends to provide informed recommendations.Requirements:- Experience in fashion retail, styling, or customer service is a plus.- Should be energetic and enthusiastic.- Strong fashion sense and excellent communication skills.- Customer-focused with a passion for styling.Perks & Benefits:- Earn 1,000 per sale- Work with a dynamic fashion brand- Growth opportunities in the fashion industry

• Complete ownership of the operations of the locations in his/ her store.• To achieve sales targets for allocated stores by close monitoring & rigorous follow-ups with teams.• Achieve Profit Targets• Parameters tracking and achievement• Ensure proper adherence to SOP (opening/ closing/ kiosk hygiene/ grooming standards/ inventory controls/ safety &security) etc.• Check inventory of stocks and place orders for replenishment• Responsible for periodic audits & shrinkage• Proper upkeep of all other assets such as fixtures/furniture /VM props/IT equipment etc.• Handling a team of Sales and Operations• Staffing and grooming, team building, motivation• Monitoring and evaluating the performance of his existing and newly appointed team members. Also ensuring theyare given constructive feedback which sums up the development and growth• Hiring & training of new & existing staff including (On Job training / Classrooms training) pertaining to Sales/SoftSkills/System processes etc.• Effective operations, team management, and excellent relationship skills are to be displayed.Desired Candidate ProfileThe candidate must communicate in local and English languages / be chatty/presentable, have 2-3 years of relevant experience in Store Manager profile.Mandatory background in ethnic wear.

Key Responsibilities Team Leadership: Lead and mentor a team of 7-8 customer service executives to ensure high performance, employee engagement, and professional growth.Customer Experience Strategy: Develop strategies to enhance customer satisfaction across all touchpoints, including phone, email, social media, and chat support.Operational Oversight: Oversee day-to-day customer service operations, ensuring adherence to service level agreements (SLAs) and quality standards.Escalation Management: Address complex customer queries, requests, or complaints escalated by the team and resolve them promptly to maintain brand trust.Cross-Department Collaboration: Act as the primary liaison between the customer service team and other departments, such as logistics, product, and marketing, to ensure seamless issue resolution.Process Optimization: Review and refine existing processes to enhance efficiency and improve resolution times.Reporting & Analytics: Monitor team performance through KPIs (e.g., first-response time, resolution time, customer satisfaction score) and prepare reports for management review.Training & Development: Identify skill gaps within the team and organize regular training sessions to keep them updated on policies, processes, and best practices.Social Media Management: Supervise responses to customer queries on platforms like Instagram, Facebook, WhatsApp, and Twitter to ensure timely and empathetic communication.Crisis Management: Devise contingency plans and manage the team during peak periods or unexpected challenges.CandidatureMinimum of 4 years in customer service, with at least 1-2 years in a supervisory or managerial role.Prior experience managing a team and delivering measurable outcomes.A customer-first approach with a focus on empathy and long-term satisfaction.Ability to think strategically and innovate processes.Proficiency in MS Office (Excel, Word) and customer service software (e.g., CRM tools).Exceptional organizational skills with the ability to multitask in a fast-paced environment.Familiarity with social media customer engagement.

We are a women's fashion brand expanding into the astrology sector. We are looking to hire candidates to assist with the astrologer onboarding process. Roles & ResponsibilitiesOnboarding AstrologersHandling database management of astrologersInteracting and interviewing astrologers along with negotiating the contract terms with themVerifying and authenticating the astrologers before finalising them.Candidature Having a vast network of astrologers is beneficial. Experience in the same industry is preferred.

Job Responsibilities:Operate Computer/ LaptopData EntryGood knowledge in Ms Excel/wordUploading and Downloading files