164 Transactional Quality Jobs - Page 7

Job description : Hiring for Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at vinay.r@ienergizer.com- 9910155221 Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end to end and ...

Primary Duties & Responsibilities: F&A Domain experience is a must (Transactional Quality + Continuous Improvement, Drive Lean & Sig Sigma projects, QMS, governance etc) Meeting the client SLAs for the assigned accounts and ensuring client satisfaction Responsible for reporting and Performance presentations Leading the client calls from quality assurance standpoint Management and coordination of operations, quality and general administration of the assigned processes Lead and develop a high-performing team and provide exceptional quality assurance services to our clients Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk manage...

Must have Min 1+yrs exp as a Quality Team Leader on papers. Handled a team of Quality Analyst's. Well Versed with Quality Metrics. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must be a Quality Manager in the current role from International BPO. International Banking/ Credit Cards Process exp is requited Handled a Team of Quality TL's QA's US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Lead Associate - Pre Underwriting (US Mortgage) - 5+ Years - Gurgaon We are looking for a skilled and detail-oriented professional to join our team as a Lead Associate - Transactional Quality. In this individual contributor role, you will be responsible for reviewing mortgage documents, verifying conditions, and ensuring high-quality services for clients in the US mortgage domain. Location: Gurgaon Your Future Employer: Join a global leader in the BPM Industry, where you will be at the backend for high impact outsourcing deals Responsibilities: 1. Reviewing documents against set mortgage conditions and take appropriate action. 2. Analyzing credit, income, and asset documentation to determine...

Must have Min 1+yrs exp as a Quality Manager from BPO Technical Support Voice/ Chat process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Must be Quality Manager in current role from International BPO (International Banking Process Exp pref) Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a Quality Manager from International BPO Technical Support/ Banking Voice/ Chat process. Handled team of Quality Team Leaders/ Quality Analyst's Fluent in English US Shifts Call 8447780697 send CV monu@creativeindians.co

Role & responsibilities Job Responsibilities 1. Strategic Alignment - ensure that the project aligns with the companys strategic objectives by prioritizing tasks and resources to meet business goals efficiently. 2. Return on Investment (ROI) - increase the projects ROI by reducing waste and ensuring cost effectiveness 3. Risk Identification - identify potential risks early and develop mitigation strategies 4. Contingency Planning - Prepare for unforeseen issues, ensuring project stays on track 5. Stakeholder Management - facilitate effective communication among stakeholders ensuring everyone is informed and aligned 6. Project Management tools - statistical tools and project management method...

Complete Daily Quality audits as per the process requirement - Quality Analyst is responsible for Chat / Email / Backoffice evaluations, monitoring, assessing and improving the Quality of service Provide Feedback to the agents for the error identified Conduct Customer comeback analysis for all the errors received from the clients To meet the monthly Sampling numbers as per the target Complete the Feedback targets as specified in the QSD (Quality Standard Document) Prepare all team and client related reports for Quality• Complete RCA for all the errors identified Ensure the QA process adheres to ISO guidelines Identify the improvement areas for staff and share it with the AM/DM/GM Quality Com...

Must have Min 1+yrs exp as a Quality Team Leader from International Voice process BPO. Handled a Team of Quality Analyst's. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Quality Manager Role, Driving End to End Transaction Quality Monitoring and deliver business Value through Transaction monitoring Insights Role: Quality Manager Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure. Driving projec...

Must have Min 1+yrs exp as a Quality Manager from International process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Opportunity: Head of Quality (Transaction Quality) Location : Gurgaon, India Experience : COPC Certification Mandatory About IGT Solutions IGT Solutions Pvt. Ltd. is a global leader in IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. We are committed to innovation, excellence, and delivering exceptional experiences to our clients. Role Overview We are looking for a dynamic and experienced Head of Quality (Transaction Quality) to lead quality initiatives, manage cross-functional teams, and ensure continuous process improvement across our operations in Gurgaon . Key Responsibilities Team & People Management Lead and mentor a team of Quality Evalu...