Quality Manager

Quality Manager Role, Driving End to End Transaction Quality Monitoring and deliver business Value through Transaction monitoring Insights

Role: Quality Manager

Do

• Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Driving benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
• Driving projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements (Audit completion, Quality of Audit (Gage R&R), Sampling, Feedback, coaching, BQ Management, TNI generation and Business Value add)
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
• Drive standardization practices and ensure strict compliance in internal and client defined processes.
• Coaching the Quality Team on 7QC, Basic Statistic, Problem solving tool and Lean six sigma
• Lead consulting assignments and deliver business value to the customers through quality initiatives.

Minimum Skill Requirement:

• Minimum 8 Years are Quality Manager
• Six sigma certified Green Belt and above
• Should have good Knowledge of 7QC, Basic Statistic, Problem solving tool and Lean six sigma
• Similar industries have added advantages