298 Call Quality Jobs

Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Bhopal Whats App your updated CV & below details at 9892211899 Name Age Education Total exp as AM Team Size Current City Current CTC Exp CTC Notice Period R you okay with relocation

Genpact is a global professional services and solutions firm committed to shaping the future. With over 125,000 employees in 30+ countries, we are driven by curiosity, agility, and the goal of creating lasting value for our clients. Our purpose revolves around the relentless pursuit of a world that works better for people, serving leading enterprises, including Fortune Global 500, with our profound business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, Quality Assurance. This role offers an exciting opportunity for individuals looking to transition into the dynamic field of Training and Call Quality. Responsibilities: - Deliver and facilitate training through various methods for new hire and experienced participants. - Identify focus teams monthly and develop materials for necessary coaching and training to enhance team/collector performance. - Monitor and evaluate calls using client-mandated standards and forms. - Analyze evaluated calls, identify gaps impacting KPIs, and conduct calibration sessions with Supervisors and Team Leaders. - Develop and implement training strategies to impact site CQ metrics, decrease defects and regulatory violations, and improve key performance metrics. - Maintain an up-to-date learning repository database based on procedures and products available in liaison with the customer. - Collaborate with other departments/teams to fulfill assigned responsibilities and ensure effective implementation. - Create training documentation/learning documents, conduct Process Knowledge tests, and provide reporting and presentations for internal and customer purposes. Qualifications: Minimum Qualifications / Skills: - Excellent attendance record. - Excellent written and verbal communication skills. - Comfortable presenting to groups and providing coaching/feedback. - Working knowledge of Microsoft Office Applications (Word, Power Point, Excel). Preferred Qualifications/ Skills: - Strong verbal and written communication skills. - Problem analysis and problem-solving abilities. - Attention to detail. - Adaptability. - Stress tolerance. - Strong interpersonal and presentation skills. If you are enthusiastic about joining a team that values excellence and innovation, we encourage you to apply for the Management Trainee position with Genpact in Noida, India.,

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and data integrity. Monitoring calls. Providing coaching feedback to agents for performance enhancement. Conducting call calibrations and evaluations. Experience Preferred: Experience in outbound sales, survey processes, and customer care. Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred. Perks and Benefits: Health insurance coverage. Transportation services (cab for pick-up and drop-off).

• Can communicate in Hindi and English both. • Call Audit (1) Live Call (2) Recorded Calls •Team Strength •Call Duration •What is AHT? •How to share Feedback •Call Calibration •No of calls audit •What is your feedback mechanism? HR - 84483 50054 Required Candidate profile Minimum 2 yrs. of experience as Quality Analyston papers BPO ONLY • 6 Days working (Monday to Saturday) • 10 am to 7 pm office hours • Sunday Fixed off • Graduate • Male and female both can apply

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.8 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Roles and Responsibilities Identify customer needs through effective communication and provide solutions accordingly. Follow up with existing customers to ensure satisfaction and resolve any issues that may arise. Maintain accurate records of all interactions with customers. Preferred candidate profile Ability to multitask Only Female Employee preferred

Stock Market Operations Associate (Calling Profile) Position: Stock Market Operations Associate Location:Mohali | Full-time About the Role: Are you someone who understands how stock market scams unfold? Can you speak confidently with traders, understand their concerns, and help them take the right steps? If yes this role is for you. Were looking for a Stock Market Operations Associate who can act as the first point of contact for victims of trading-related frauds. Your role will be to listen, guide, and coordinate with affected retail traders and work with our internal compliance team to help build strong cases against unethical practices in the market. What Youll Do: Talk to impacted traders to understand how theyve been misled or scammed Collect and document evidence, proofs, transaction records, and broker details Help clients register formal complaints with SEBI, RBI, Cyber Police & other authorities Coordinate internally with our legal & drafting team to prepare complaint submissions Be the bridge between a distressed client and legal action Maintain detailed records of each case and escalate high-risk issues appropriately Who You Should Be: Have 0.5–2 years of experience in client interaction / calling roles (preferably financial services or broking) A strong grip on stock market basics, SEBI rules, F&O scams, tip-selling frauds, and broker misconduct Excellent verbal communication skills in Hindi & English Confident in speaking empathetically yet assertively to clients Comfortable handling sensitive conversations over the phone Organized, detail-oriented and calm under pressure What Makes This Role Unique: You’ll be directly involved in helping people who’ve lost money in the market due to scams You’ll work closely with Cyber, RBI & SEBI-registered compliance experts You’ll gain deep insights into stock market regulations, fraud investigation, and investor protection frameworks Ready to join the fight against financial fraud? Apply now and help restore integrity to India’s capital markets — one case at a time. Call @ 98778 37011

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in windows troubleshooting Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Hyderabad Graduates only US Shifts Immediate joiners DM - 8905344933 (Divyam)

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.2 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

As a Call Centre Executive in the International Process based in Ahmedabad, you will be responsible for handling international inbound and outbound calls. Your main duties will include providing timely and accurate customer support, meeting call quality and productivity targets, as well as maintaining customer data and call logs. We offer a competitive salary ranging from 30,000 to 35,000 along with shift and performance allowances. You can expect to work in a professional work culture that values growth and promotion opportunities. Our office location in Ahmedabad provides convenience for our employees. This is a full-time, permanent position that includes benefits such as food provided, life insurance, and provident fund. The work location is in person, and we are looking for candidates with a minimum of 1 year of experience in international calling. If you are looking to join a dynamic team and work in a supportive environment, this role could be the perfect fit for you.,

Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida and Gurgaon Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate communication quality, product knowledge, and policy adherence using established QA scorecards. Provide actionable feedback to sales agents and work with supervisors to address performance gaps. Maintain accurate QA records and generate regular reports on findings and trends. Training Support Assist in the delivery of onboarding and ongoing training for new and existing sales staff. Support the development of training materials, including presentations, guides, and e-learning content. Facilitate refreshers, and coaching sessions in collaboration with senior trainers or managers. Gather feedback from trainees and contribute to training improvement efforts. Cross-functional Collaboration Work closely with team leads, supervisors, and QA analysts to ensure training and quality initiatives are aligned with business goals. Escalate recurring issues and recommend process improvements to training or QA leadership. Qualifications & Skills Bachelors degree preferred or equivalent work experience. 1-3 years of experience in sales quality assurance or training, ideally in a B2C environment. Strong communication and coaching skills. Attention to detail and ability to analyze performance data. Proficiency with CRM systems (ZOHO) and QA tools. Comfortable presenting in group settings and working independently. Experience with AI based audit is a plus.

IEnergizer is Hiring for an AM Quality for a Domestic Campaign. BPO EXPERIENCE IS MANDATORY. This opening is for Noida LOCATION. NO CABS, NO MEALS. WORK FROM OFFICE. Job Location Noida Sector 60: Immediate joiners Preferred. Should be a Graduate Should have 8+ years of experience in BPO industry handling a Domestic BPO. Proficiency with precision measuring tools Excellent analytical and problem-solving skills certification. Audit and Compliance. Presentations MBR/QBR Additional Information The role if Work from Office. No Hybrid. The candidate must have prior experience of managing Quality function, in domestic BPO space. The role would require direct and frequent interaction with the clients. Experience of handling Ecommerce process would be ab added advantage. The opening is for an Ecommerce Domestic process. Job Profile: Prior experience in managing Transactional Quality role. Should be an AM Quality on Papers. KRAs are as below: Planning, organizing, and overseeing projects to ensure successful completion. Identifying potential risks and developing strategies to mitigate them. Ensuring compliance with relevant regulations and policies. Identifying opportunities to streamline processes and enhance efficiency. Translating high-level strategies into actionable plans for the team. Leading, motivating, and guiding team members to achieve their goals. Identifying training needs and facilitating professional development Analyzing data and relevant information to support decision-making. Collaborating with other teams or departments to achieve shared objectives. Providing regular updates and reports to higher management. Monitoring individual and team performance. Conducting performance evaluations and providing feedback. Requirement Gujrati language is a must. Bachelors degree in related field Should have 8 + years of experience in BPO industry with Proficiency with precision measuring tools EMAIL ME THE RESUME IF HAVING RELEVANT BPO QUALITY MANAGER EXPERIENCE AT tanya.tandon@ienergizer.com. Please mention the Sub Line as Assistant Quality - Domestic Campaign Interview Rounds. 1. Virtual 2. If shortlisted then a F2F Meeting is mandatory between Monday to Friday.

Conduct quality audits of underwritten mortgage files to ensure adherence to US mortgage guidelines and client-specific policies. Work closely with underwriters and operations teams to provide feedback, drive accuracy, and improve process quality.

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Lucknow not Delhi/NCR or kol Apply those who can relocate in Lucknow

Experience: Minimum 1 year on paper experience required as Quality Manager International BPO - Voice process experience is mandatory Experience in a sales process will be added advantage.

SUMMARY Job Title: Telecaller (Female) Location: Kolkata Job Summary: We are seeking motivated and confident Female Telecallers to join our team in Kolkata. The ideal candidate should possess excellent communication skills in English, have a persuasive tone, and be comfortable handling outbound and inbound calls. Key Responsibilities: Make outbound calls to prospective customers to promote products/services Handle inbound customer queries with professionalism Maintain and update customer databases Follow up on leads and convert them into appointments or sales Achieve daily/weekly call targets and maintain call quality standards Maintain call records and share daily reports with the supervisor Requirements Requirements: Minimum 6 months of telecalling or customer service experience Fluency in English is mandatory Strong communication and interpersonal skills Ability to handle rejections and remain confident Basic computer knowledge (MS Excel, CRM tools preferred) Must be a quick learner and adaptable Preferred Attributes: Self - motivated and result-driven Friendly and courteous attitude over the phone Ability to work independently as well as in a team

Hiring for Quality Analyst/Sr. Quality Analyst Location: MBP, Navi Mumbai Role : The role is focused on auditing calls and mails, recording feedback, and facilitating necessary changes to improve the call center's core processes. The aim is to reduce errors through Audits, Root Cause Analysis (RCA), and Failure Mode and Effects Analysis (FMEA) while setting control measures in place. The role also involves delivering productivity improvements through continuous growth and technical development of the team, ensuring that all areas are efficiently managed and optimized. Job Responsibilities : Conduct thorough audits of calls and emails to ensure compliance with company standards and identify areas for improvement. Record detailed feedback based on audit findings and share it with relevant stakeholders to facilitate process enhancements. Implement necessary changes to the call center processes based on audit feedback, aiming to enhance efficiency and effectiveness. Develop and maintain updated documentation of core processes, ensuring all team members are informed of the latest procedures. Utilize Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA) techniques to identify and address process errors. Set and enforce effective control measures within the processes to minimize errors and enhance quality assurance. Collaborate with the technical development team to deliver continuous growth and improvements in productivity. Provide training and support to team members to ensure understanding and adherence to updated processes and standards. Job Responsibilities : Experience in quality assurance within a call center environment is highly preferred. Familiarity with process improvement methodologies and tools, such as Lean or Six Sigma, is an advantage. Criteria : Bachelor's degree in a relevant field. Minimum of 2 years of experience in a similar role. Strong analytical skills with the ability to perform detailed audits and analyses. Excellent communication skills for effective feedback and process improvement discussions. Criteria : Experience with Phonepe processes or similar financial services. Proven track record of implementing successful process improvements. Shifts timings: 24/7 Rotational Shifts Week Off : 1 rotational week off Interested candidate can share their resume "matildad@hexaware.com" or WhatsApp on 9082299130

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani

Responsibilities: * Conduct call audits & pitch development * Ensure quality control through process improvement & management * Oversee call center training & support * Manage call monitoring & quality assurance processes Provident fund

Role - Quality Analyst | Service Desk Exp - Min 2 yrs Skill - Technical support | IT Helpdesk | Call audit | QC Tools | Quality Assurance Notice - Immediate to 30 days Loc - Pune / Hyderabad 9116324602 | teena.ghrs@gmail.com WFO | 5 days working

Quality Analyst || Bangalore || Gujarati fluency || Call @Bhumika 9717218586 Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Gujarati. Bengali Proficient in MS Office. Excellent analytical and listening skills.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst/ Call audit in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English, Hindi, Tamil & Telegu (mandatory). Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English & Hindi Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Job Description Primary Responsibility: Quality Analyst-Banking Responsible for reviewing and auditing telephone interactions along with reviewing and investigating customer Transaction Monitoring (as per defined SOPs) Provide constructive feedback to teams on the call audit observations, providing recommendations to improve their performance Provides structured and timely recommendations to Quality Manager, Leadership, operations, analysts and MIS teams Performs mock calls with new hires post-training to determine readiness for moving into support Develops and conducts targeted group coaching sessions for analysts that address deficiencies and/or improvement opportunities. Partner with key stakeholders to ensure alignment with quality objectives, and calibration of evaluative scoring of calls Uses relevant quality tools to gather data and analyze trends or patterns affecting quality Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience. Maintains high delivery standards in performing his duties, ensuring accuracy and on time deliver Stays updated on all required skills for the job, especially domain knowledge, competition benchmarking and latest news on the financial sector.