910 Call Quality Jobs

Urgent Hiring | Tele Quality Analyst / Call Auditor | Chennai Company: Casagrand Builder Private Limited Location: Chennai, Tamil Nadu Experience: 2 4 Years Shift: General Shift Gender Preference: Male & Female Languages Required: Tamil, Telugu, English Job Description: We are hiring an experienced Tele Quality Analyst / Call Auditor to monitor and enhance the quality performance of our telecalling team. The candidate should have strong analytical skills, call auditing expertise, and prior experience in a BPO or telemarketing environment. Key Responsibilities: Monitor inbound and outbound calls for quality and process compliance Evaluate telecaller performance on communication, call handling...

Quality Analyst - International BPO 5 Days Working Graduate Rotational Shift Quality Analyst Salary up to 6.5lpa - 7.5lpa Must have exp. as a Quality Analyst in International BPO ( Banking Domain Mandate) Location - Hyderabad / Bangalore Required Candidate profile Banking Exp Mand WhatsApp - 8750557705 (No Call) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email - qualitydemographic@gmail.com

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Analyze calls to identify areas for improvement and provide feedback to agents. Monitor call quality and analyze data to measure performance against targets. Develop and maintain processes for monitoring and improving call center operations. Collaborate with team members to resolve issues and improve overall efficiency.

We are hiring a Call Quality Analyst with experience in the BPO industry. Experience in insurance or BFSI is an added advantage. The role involves end-to-end QA, monitoring calls, and ensuring quality standards are met.

Role & responsibilities Roles and responsibilities: • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. • Will be responsibility to meet Quality related service level monthly • Randomly monitor calls to ensure Client/TP standards are maintained. • Need to manage BAU, Business intellig...

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Kolkata Must Have 1 Year Experience as a Quality Manager Required Candidate profile Whatsapp: 8750557705 (No Calls) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email Ur CV - Qualitydemographic@gmail.com

Job Description: Trainer Location: Bangalore Department: Learning & Development / Inside Sales Experience: 4-7 Years About NoBroker NoBroker is Indias first and only PropTech Unicorn, transforming the real estate industry with technology-driven, brokerage-free solutions. We enable customers to buy, sell, rent, and manage properties without middlemen, offering a seamless, transparent, and cost-efficient experience. With over 35 million+ users, NoBroker operates in major cities and continues to disrupt the real estate ecosystem with innovation, scale, and customer-centric products. About the Role We are hiring an experienced Trainer to lead capability building for our Inside Sales teams. The i...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika: 8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMarque Soluti...

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance, identifying areas of improvement and providing feedback to agents. Perform call calibration exercises to align agent performance with industry standards. Analyze data from various sources (e.g., CRM systems) to identify trends and opportunities for process improvements. Collaborate with team members to resolve issues related to call quality, customer satisfaction, or other operational concerns. Desired Candidate Profile 1-2 years of experience in a similar role within the BPO/call center industry. Strong understanding of call auditing, call monitori...

MNC COMPANY OPENINGS!! QA Analyst Skills- Mandatory -QA From international voice , Call auiting, call monitoring FROM BANKING DOMAIN ONLY Exp- 2 to 15 Years UK Shift NP- Upto 30 Days CONTACT -SHRINIDHI 89516 38495 /shrinidhiizeemanpower@gmail.com

Role & responsibilities • Evaluate Transactions/call/chats as per Training & Competency Scheme / Client approved sampling methodology • Ensure adherence to quality norms as per client specifications; Ensure that internal policies, procedures and compliance regulations are being followed • Ensure that associates perform efficiently and effectively within their assigned areas, with pre - determined performance standards • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement. • Partner with Operations and streamline / enhance metrics • Reduce the learning curve and help enhance the product/process knowledge of new team members • Client Coordinat...

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined pr...

Make outbound calls for personal loan lead generation. Explain product benefits, validate leads, update customer data, achieve call targets. Ensure quality standards, and support sales teams for lead closures. Required Candidate profile Freshers/experienced with strong verbal skills in Tamil/Malayalam/Telugu/Kannada. Customer-focused, target-driven, willing to work in a voice-based telesales process with good communication.

.Monitor the calls of each adviso .Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Shift: 7:30pm-5:00am Mon-Fri working Required Candidate profile Candidates from Energy Process is preferred Must know Call Auditing and Editing both Willing to work in night shift. Perks and benefits Sat & Sun off Sal always on 1st Fixed + incentives

SUMMARY Our Client: US-headquartered global MNC , ranks 205 on the Fortune 500, with operations worldwide helps global clients in digital transformation, leveraging technologies to modernize their businesses. Customer Support Executive - Banking / BFSI Process (Fresher) Location: Hyderabad Job Type: Full - Time Experience: 0 1 Years (Freshers Welcome) We are seeking enthusiastic and dedicated freshers to join our Banking Process team in Chennai. This is an excellent opportunity to commence a career in the banking and financial services industry with a well-established organization. Key Responsibilities: Address customer inquiries and resolve issues related to banking products and services th...

Leading BPO in Bengaluru & Hyderabad Hiring for Sr Quality Analyst Banking Process Must have minimum 1 year experience in Quality in International BPO in Banking Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Mail Your cv at simmi@Hiresquad.in Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality del...

Monitor calls/chats, identify gaps, provide feedback, conduct audits, ensure quality standards, drive CSAT improvement, prepare reports, and support process enhancement. Experience in QA - BPO (ONLY) required. Call/WhatsApp - 9606906191 / 9606976220 Health insurance Employee state insurance Provident fund Maternity leaves

Audit calls for performance & compliance Coach agents & provide feedback Track reports & suggest improvements Required Candidate profile Strong understanding of call quality frameworks, audit methods, and compliance Excellent communication and feedback-delivery skills Stability and maturity preferred (age 35–50) Perks and benefits Health insurance PF

Quality call audit for International Voice Process – US Healthcare (RCM / AR /Claims /Eligibility/Denials) Experience Required:5 to 7Years Shift: Night Shift(US Shift) QA,QC,Feedbacks,Call Monitoring,Call calibration , Contact :8956992506 Seema( HR)

Min 2–4 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems Call Vikas at 8527840989 Email vikasimaginators@gmail.com EXCELLENT COMMUNICATION JOB LOCATION NOIDA SECTOR 142 Required Candidate profile WORK FROM OFFICE 5 DAYS WORKING

Hiring Asst Manager - Quality Min 5 -10 yrs exp with 2+ yrs as Asst Mgr Quality Should be aware of 7QC Tools,excellent comms Lean Six Sigma Certified Job Location :- Noida Required Candidate profile Call Vikas at 8527840989 Email vikasimaginators@gmail.com

for any queries call-9354498578 or mail resume- AP00841743@TechMahindra.com Role & responsibilities Team Leadership & Development: To lead and line-manage a team of IQAs, directing, guiding, and providing performance feedback to achieve high-quality output. Quality Oversight: Oversee and ensure the quality assurance of curated assetstext, images, videos, audioacross diverse workflows. Maintain Google's strict content standards while improving current quality metrics. Process Improvement: Identify gaps in the current workflows and drive initiatives to challenge the existing quality scores, thereby implementing strategies and changes in process, if necessary, that improve consistency and objec...

Role & responsibilities Monitoring and Audit Inbound calls Maintain call quality standards provide feedback Prepare daily weekly reports Preferred candidate profile BPO Industry

Roles and Responsibility- Should have experience / knowledge in CBB/ Real Estate / FMCG/ Technical Conduct call audits to ensure quality standards are met. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to identify patterns and areas for improvement. Provide training and coaching to team members on quality procedures and best practices. Handle team performance, provide feedback, and coach team members. Interested candidates can connect with - Simran Rana - 9137514621 or can share resume on simran.rana1@teleperformancedibs.com