|| Teleperformance is Hiring in Bangalore || JOB ROLE - Customer Support (Voice Process) Graduates only. 1 year min experience is mandatory in a voice process. 6 days working and 1 day rotational off. Shifts: Between 8am to 9pm any 9 hours shift. Location: Marathalli (smart work) Experienced candidates must have proper documents. (Last 3 months salary slips, Offer Letter and Experience Letter) Excellent verbal communication skills in English and Hindi Salary : Fresher - 19k inhand & 23k CTC Experienced - 22k inhand & 26.5k CTC Share your CV with the keyword - "Bangalore" on rituparna.das1@teleperformancedibs.com Do not call but share your CV on Whatsapp: 9365277103 using the Keyword "Bangalore".

|| Teleperformance is Hiring || Voice Process Graduates Only 1 Year Min Exp mandate in a BPO Voice process . 6days working and 1 day rotational off Between 8am to 9pm any 9 hours shift Location: Marathalli (smart work) Test to be conducted : VERSANT Voice (4) SHL Bundle 54 Typing 30 words with 85 % accuracy Assessor ( Voice assessment , both in Eng and Hindi) Salary - 23k The experience also would be paid a joining bonus of 4K for the first two batches. Experience Candidates must have proper documents, (Last 3 months salary slips, Offer Letter and Experience Letter) Share your Cv with the Keyword - "Bangalore" on bontika.bordoloi@teleperformancedibs.com Do not call but share your cv on Whatsapp: 8258940601 using the Keyword "Bangalore".

We are seeking a skilled IT Service Desk Analyst to provide first-level IT support for EMEA region users . The role involves handling technical incidents and service requests, ensuring timely resolution, and delivering high-quality customer service aligned with global IT standards and SLAs. Key Responsibilities Provide L1 IT support to EMEA users via phone, email, chat, and ticketing tools Troubleshoot issues related to desktops, laptops, OS, applications, and network connectivity Support Windows OS, MS Office 365, Outlook, VPN, printers, and collaboration tools Perform Active Directory tasks: password resets, account unlocks, access provisioning Log, prioritize, and manage incidents/service requests using ITSM tools Escalate complex issues to L2/L3 teams with proper documentation Follow ITIL processes for Incident, Request, and Problem Management Maintain knowledge base articles and standard operating procedures Meet SLA and KPI targets while ensuring high customer satisfaction Communicate effectively with users from diverse EMEA cultures Required Skills & Qualifications Bachelors degree in IT, Computer Science, or equivalent experience Strong English communication skills (verbal & written) 1–4 years of experience in IT Service Desk / Technical Support Hands-on experience with: Windows OS & Office 365 Active Directory & Azure AD (basic) Networking fundamentals (DNS, DHCP, TCP/IP) Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.) Knowledge of ITIL framework Preferred Skills ITIL Foundation certification Experience supporting international (EMEA) clients Knowledge of remote support tools Exposure to cloud-based environments

Job description(Only Immediate joiners required) Job Title: AML/KYC Back Office Executive Location: Malad, Mumbai (West/East) Experience Required: 6 months - 1 Year (Minimum) Employment Type: Full-Time Department: Compliance / Operations / Banking BPO Shift: Day / Rotational (as per client or business need) Salary: 4.9 LPA(4,72 Fixed gross + 18K Performance Linked Incentive) Batch date - 12-Jan. Job Description: We are seeking a dedicated and detail-oriented AML/KYC Back Office Executive with 1 year of experience in the banking or financial services industry for one of our International Financial services client. This role is primarily non-voice/back-office and involves validating and processing KYC documents in line with AML compliance standards. Role & responsibilities Review and process KYC documentation for new and existing clients Conduct initial and periodic due diligence as per client onboarding requirements Identify and escalate any suspicious activity or inconsistencies in client profiles Work with internal systems for verification, screening (World-Check, etc.), and approvals Maintain accurate and complete records in compliance with regulatory guidelines Coordinate with internal teams to resolve document or data discrepancies Ensure timely completion of assigned cases within SLA timelines Support in audit and compliance reviews as needed Preferred candidate profile Minimum 6 months of experience in AML/KYC or similar back-office operations Good knowledge of KYC norms, PMLA guidelines, and RBI regulations Familiarity with AML tools/screening systems (World-Check, LexisNexis preferred) Excellent attention to detail and data accuracy Basic understanding of financial documents (PAN, Aadhaar, company registration, etc.) Good communication skills (written) for internal coordination Proficient in MS Office (Excel, Word) Educational Qualification: Graduate (B.Com / BBA / BMS / BA Finance or related field) AML/KYC certification preferred but not mandatory

Roles and Responsibility Manage the full recruitment lifecycle, from sourcing to onboarding. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to evaluate candidate fit and skills. Ensure compliance with all relevant laws and regulations related to employment. Maintain accurate records and reports of recruitment activities. Job Requirements Proven experience in recruitment, preferably in a BPO/Call Centre environment. Strong knowledge of recruitment principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using recruitment software and tools. Strong analytical and problem-solving skills.

Roles and Responsibility Manage and supervise a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Analyze operational data to identify trends and areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Train and mentor team members to improve their skills and performance. Monitor and control operational expenses to ensure cost-effectiveness. Job Requirements Proven experience in BPO/Call Centre operations with at least 7 years of experience. Strong knowledge of domestic market trends and regulations. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing and motivating a team to achieve high performance levels.

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Job Description Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Roles and Responsibility Manage customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Utilize advanced support technologies and processes to achieve outstanding results. Collaborate with team members to achieve common goals. Develop and maintain strong relationships with clients and colleagues. Identify and escalate complex issues to senior management when necessary. Job Requirements Minimum 2 years of experience in a related field, preferably in BPO or Call Centre industry. Strong communication and problem-solving skills are essential. Ability to work independently and as part of a team. Basic computer knowledge and proficiency in Microsoft Office are required. Candidates must be flexible and adaptable to changing situations. Strong attention to detail and organizational skills are necessary.

Responsible for research in simulation of human intelligence processes by machines including learning, reasoning, and self-correction Designs advanced Artificial Intelligence (AI) algorithms to solve critical business challenges Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only generates own workload but outlines directions to others Can supervise and coordinate lower-level specialists being single point of contact in complex matters Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility

Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, from job posting to onboarding. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to identify the best candidates. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to optimize the hiring process. Job Requirements Proven experience in talent acquisition, recruitment, or a related field. Strong knowledge of recruitment principles, practices, and technologies. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience with recruitment software and tools.

Roles and Responsibilities Manage a team of customer service representatives to achieve operational excellence in international banking processes. Oversee daily operations, ensuring efficient handling of transactions, calls, and queries from clients across various geographies. Develop and implement strategies to reduce shrinkage, attrition, and AHT while maintaining high levels of quality standards. Collaborate with cross-functional teams to resolve complex issues related to US banking processes. Analyze performance metrics such as CSAT, NPS, and KPIs to identify areas for improvement. Desired Candidate Profile 3-6 years of experience in international banking or similar industry with expertise in US banking processes. Excellent communication skills with ability to lead a team effectively. Ability to analyze data using tools like Shrinkage/Attrition/AHT etc. .

Greetings from Teleperformance!!! Hiring for International Non-Voice Process Looking for the immediate joiners only Role: Content Management Freshers and Experienced can apply Good communication skills Job Location: Bangalore Any Degree Mandatory 6 days work 1 days rotational off Day Rotational shifts for Female 24/7 Rotational shifts for Male (9hrs login - 8hrs work and 1hr break) Important Note to Apply: Interested candidates can click on Apply and stay updated to Mail inbox.

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility."

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education Requires moderate supervision Can solve routine issues independently, with occasional deviations or improvement to standard procedures

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or Manager in a customer-facing environment. Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing situations. Strong problem-solving and analytical skills. Experience with CRM software and technology is an asset.

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or Manager in a customer-facing environment. Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing situations. Strong problem-solving and analytical skills. Experience with CRM software and technology is an asset.

Roles and Responsibility Develop and implement IT infrastructure and systems architecture solutions. Map relationships between IT platform/infrastructure components. Identify key technology interactions and dependencies across systems/platforms. Evaluate total cost of ownership and return on investment of various IT platform/infrastructure alternatives. Lead day-to-day operational objectives as a formal team leader. Continuously improve daily activities/processes. Job Requirements Minimum 1 year of experience in IT infrastructure and systems architecture. Strong knowledge of IT system design, implementation, and management. Experience with IT infrastructure management tools and technologies. Excellent problem-solving and analytical skills. Ability to work independently and collaboratively as part of a team. Strong communication and leadership skills.

Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, ensuring seamless execution of plans. Develop and implement training programs across the contact center to enhance employee skills and knowledge. Manage contact center quality issues and support systems implementation and management. Collaborate with cross-functional teams to achieve business objectives and drive growth. Analyze data and metrics to identify trends and areas for improvement, providing insights to stakeholders. Job Requirements Strong understanding of customer experience management principles and practices. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Proficient in CRM/IT enabled services/BPO operations, with experience in WFM tools and technologies. Ability to analyze complex data sets and provide actionable recommendations. Strong problem-solving skills, with the ability to think critically and creatively. Experience in managing multiple priorities and deadlines in a fast-paced environment.

Roles and Responsibility Manage and coordinate recruitment activities, including scheduling interviews and communicating with candidates. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with hiring managers and other stakeholders. Conduct thorough interviews and assessments to identify the best candidates. Ensure compliance with all relevant laws and regulations related to employment. Provide guidance and support to candidates throughout the recruitment process. Job Requirements Proven experience in recruitment and talent acquisition. Strong knowledge of recruitment principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficient in Microsoft Office and other recruitment software.