Teleperformance is hiring and Immediate joining Requirements: MEDICAL CODING Nature of job- Voice Requirements: HSC with Experience Graduate with Experience Can apply Mandatory 1 year and above on paper medical coding experience should have excellent communication skills Job Details: Work from office Immediate joiners are preferable 24*7 Rotational Shift (Any 9 Hours) 5 Days working and 2 Rotational week offs Salary- UPTO 5 LPA ( based on experience) Location- Thane Other Perks Cab facility depending on time PF deductions Mediclaim Gym Facility Own Cafeteria Great place to work Interested candidates can share resume or call on Deepa- 7506251159

_*ROLES & RESPONSIBILITY*_ * Handling customer's inquiries, feedback, and issues through phone, email and live voice channels. * Using analytical thinking to diagnose issues and find solutions to satisfy customers * Maintaining accurate customer records to identify patterns and provide ongoing support * Resolving customer complaints within the agreed service level agreements (SLAs). * Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience. *Working days* : 05 days *Location* : Gurgaon *Shift* : Rotational shifts 24x7 *Qualifications* : Graduate Fresher/ Undergrad Experienced can apply. * Drug Test * Before onboarding the candidate *Salary* : Fresher- 27,000 in hand - 31,883 CTC approx. 6 months- 29,000 in hand - 33,916 CTC approx. 1 year- 30,700 - 36,000 CTC approx. 18 months- 31,700 - 38,000 CTC approx. 24 months - 34,400 - 40,000 CTC approx. Interested Candidate Share your Resume at: - Lakhi Mandal: - lakhi.mandal@teleperformancedibs.com or 8910069613 Usree Patra: - usree.patra@teleperformancedibs.com or 8944955816

Job Title: Customer Support Executive – Back End Process Company: Teleperformance Location: Malad, Mumbai Employment Type: Full-Time Job Description: Teleperformance is hiring candidates for a non-voice back-end process in the hospitality and property listing domain. This role is ideal for individuals with strong written communication skills who are comfortable working in a back-office environment. Roles and Responsibilities: Handle support tasks related to property listings and guest/host reviews. Verify listing details and ensure compliance with quality standards. Review and validate customer feedback and ratings. Provide accurate and professional written communication. Coordinate with internal teams for resolution of complex queries. Maintain data accuracy and follow company protocols. Requirements: HSC or Graduate (any stream). Good English writing and comprehension skills. Basic computer skills with decent typing speed. BPO experience preferred, but freshers with good skills are welcome. Willingness to work in rotational shifts. Shift Details: 24/7 Rotational Shifts (including Night Shifts) 2 day's Rotational Week Offs (5 days working) Salary & Note: Maximum Salary: 20,000 (CTC) Only candidates comfortable with the offered salary should apply. Details to reach out HR Team E-mail :-sohail.sayyed@teleperformancedibs.com Contact :- 7021952360

Role & responsibilities Collect, analyse, and interpret data to create performance dashboards & reports. Develop and maintain MIS report such as daily, weekly, and monthly reports. • Real -Time Monitoring: Track live operational metrics, including queue times, agent availability, and service levels. • Data Analysis & Reporting: Utilize Google Sheets for data manipulation, pivot tables, and automation using formulas and scripts. • Looker Studio Dashboards: Design and maintain interactive dashboards to visualize trends, KPIs, and workforce performance. • Forecasting & Trend Analysis: Identify patterns in historical data to optimize staffing and resource allocation. • Performance Optimization: Provide actionable insights to improve efficiency and reduce downtime. • Stakeholder Communication: Collaborate with managers and teams to ensure smooth operations and quick decision-making. • Automation & Scripting: Implement Google Apps Script to automate reporting and data updates. Preferred candidate profile Bachelors degree. Relevant industry experience. Proficiency in Microsoft excel (Advanced level- VBA). • Advanced Google Sheets proficiency (pivot tables, formulas, automation). • Looker Studio expertise (dashboard creation, data visualization). • Strong analytical skills for real-time decision-making. • Experience in workforce management tools (e.g., IEX, CMS, Avaya). • Ability to work under pressure and manage fluctuating workloads. • Excellent communication skills for reporting insights to stakeholders. Flexible to work in night shifts.

Job Summary / Overview The Director for Data Network will ensure quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring. He/she will ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology. This role is responsible to manage all the Network operations for one of region (EMEA or NA or APAC) and reports to the Vice President and Global head of Enterprise Networks Key Responsibilities and Accountabilities Develop and implement a strategic vision for the organization's network operations, aligning it with business goals and objectives. Design, implementation, and maintenance of the organization's network infrastructure, including Routing & Switching (LAN, WAN, data centers, wireless networks, etc.,) and network security. Establish and monitor key performance indicators (KPIs) to ensure network availability, reliability, and performance. Implement proactive measures to identify and resolve network issues. Provide leadership, guidance, and mentorship to the network operations team, fostering a collaborative and high-performance work environment. Set goals, conduct performance evaluations, and identify training needs. Develop and manage the network operations budget, ensuring efficient utilization of resources, and implementing cost-saving measures where possible. Manage relationships with network equipment vendors, service providers, and contractors. Negotiate contracts, monitor service level agreements (SLAs), and ensure vendor performance meets expectations. Establish and enforce incident and problem management processes to ensure timely resolution of network-related issues. Coordinate with other IT teams and stakeholders to minimize service disruptions. Collaborate with the information security team to develop and implement network security policies, protocols, and technologies. Stay updated on the latest security threats and industry best practices. : Ensure the organization's network operations comply with relevant regulatory requirements, industry standards, and data protection laws. Regularly communicate network performance, project updates, and operational issues to senior management, stakeholders, and other departments Support on going Network Infrastructure projects Participate in Transformation initiatives of Network Infrastructure Qualifications and Requirements Bachelor's degree in computer science, information technology, or a related field 15+ years of experience in managing enterprise-level network operations, including experience in network design, implementation, and troubleshooting. Prior experience in a leadership or managerial role is essential. In-depth knowledge of network infrastructure technologies, protocols, and standards, including LAN, WAN, routing, switching, firewalls, load balancing, VPN, network monitoring tools, SDWAN, Network as a Services, etc., Strong leadership and people management skills, with the ability to motivate and inspire a team. Proven experience in building and developing high-performing teams. Familiarity with regulatory requirements, industry standards, and data protection laws related to network operations. Understanding of business processes and how network operations contribute to organizational success. Ability to align network strategies with broader business objectives. Professional certifications such as CCIE (Cisco Certified Internetwork Expert), ITIL (Information Technology Infrastructure Library), or CISSP (Certified Information Systems Security Professional) are highly valued Experience in managing Enterprise customers, especially with ODC networks or customer networks Experience in Managing multiple technologies and OEMs in Network Soft Skills Reasoning Skills Excellent troubleshooting and analytical skills Strong interpersonal and communication skills Complex problem solving skills Vendor management skills

Role & responsibilities - Oversee and manage the global billing process for the GBS IT - Prepare and present detailed financial reports to the Finance department - Communicate project financial status, forecasts, and issues to stakeholde rs - Preferred candidate profile Strong analytical and financial skills with the ability to interpret complex data. Proficiency in financial software and tools (e.g., ERP systems, Excel). Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Experience in coordinating training programs is highly desirable.

Job Responsibilities Skillet Needed from the resource Data Architecture and Management : Understanding of Azure SQL technology, including SQL databases, operational data stores, and data transformation processes. Azure Data Factory : Expertise in using Azure Data Factory for ETL processes, including creating and managing pipelines. Python Programming : Proficiency in writing Python scripts, particularly using the pandas library, for data cleaning and transformation tasks. Azure Functions : Experience with Azure Functions for handling and processing Excel files, making them suitable for database import. API Integration : Skills in integrating various data sources, including APIs, into the data warehouse. Preferred candidate profile

Key Skills - Python Data Engineering Mysql Java AWS git Excel Linux (Server) Copilot Studio Data Analysis Dialog flow Kore.ai Five9 Power Automate (RPA) Conversational Ai NLP Role & Responsibilities - Design and develop high-quality conversational bots using Google Dialogflow, Yellow.ai, and Kore.ai platforms. - Implement custom scripting and integration with third-party services to enhance bot functionality. - Provide technical support and documentation for developed bots - Adhere to laws, regulations, company policies, procedures, internal and external Standards • Attend recurrent trainings published by the Client/Company on a regular basis Preferred candidate profile BPO Background

Job Description: Good comm skill in English & Hindi / Bengali. Minimum Qualification Required 10+2 or above. Required Versant Test minimum passing score 4. CTC 15000/- Per month - Take home would be 12000/- Shift 24*7 shift for Male Candidate (in odd time they will get drop) and for Female Candidates Shifts between 07:00 am to 08:00 pm (Any Nine Hours Shift) Weekly Offs One Per Week rotational Interview Process – 2 rounds of personal interview ( HR & Operation ) Followed by Versant & Typing Assessment. Raina Roy (HR)- 8617693968 Saptam (HR) - 6296528827

Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team • Expected to represent WBR/MBR with clients/operations Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success Administers separation cases to HR in case advisors are not meeting performance metric consistently and arranging backfills on a timely basis • Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

Coordinate with design and development teams to resolve complex application and system issues. Monitor all alerts related to applications and provide proactive services Deal with support application from Level 1 team Resolve issues about the infrastructure and network, identify the root cause and document tickets. Document incidents, by starting from the root cause analysis and provide long term solutions to incidents presented. Ensure the correct functioning of products assigned to be supported. Implement the latest updates/upgrades of the products to be supported. Share best practices in terms of application support

Role & responsibilities Manage day-to-day operations of SMEs (Subject Matter Experts) to ensure seamless delivery of services. Collaborate with cross-functional teams to identify process improvements and implement changes. Develop and maintain strong relationships with clients, understanding their needs and expectations. Conduct research analysis to provide strategic insights on business operations and decision making. Ensure attention to detail in all aspects of work, including documentation and reporting. Preferred candidate profile 1-5 years of experience in a similar role or related field. Strong analytical skills with ability to interpret data effectively. Excellent communication skills for effective collaboration with stakeholders. Proficiency in problem solving, critical thinking, and decision making. Deep knowledge of domain expertise required. Perks and benefits

Teleperformance is Hiring – Work from Home (International Voice Process) Position Type: Work from Home Working Days: 5 Days a Week Shift: Rotational Shifts (24x7) Location (Base): Malad, Mumbai (Candidates must be located in or around Mumbai) Eligibility: Graduates (Freshers with excellent communication skills can apply) Undergraduates with minimum 6 months experience in Voice Process (International or Non-International) Must have excellent English communication skills and strong customer service abilities Should have basic technical setup: Laptop/Desktop with stable internet connection Roles & Responsibilities: Manage inbound and outbound customer service calls for a leading global financial services client Provide prompt and accurate responses to customer queries Maintain high-quality standards and follow process compliance Deliver excellent customer experience while working in a remote setup Additional Information: Mandatory Drug Test before onboarding Assessment Criteria (AMCAT): B2 Score: 65 SEU + Grammar: 100 Conscientiousness: 20 Agreeableness: 20 BA: 24 Typing Speed: 25 WPM / 90% Accuracy Please read before you apply for a job and call to the HR Team. HOWEVER *Only Malad Mumbai and Delhi Gurgaon location candidates* Can applied or Interested candidates Sohail Sayyed HR - Phone/WhatsApp: +91 7021952360 Email: sohail.sayyed@teleperformancedibs.com

Roles and Responsibilities Design and deliver training programs for sales teams on product knowledge, soft skills, and process improvement. Conduct needs analysis to identify training gaps and develop customized solutions. Develop and maintain relationships with clients to understand their requirements and preferences. Collaborate with subject matter experts to create engaging learning materials. Monitor trainee progress and provide feedback to improve performance. Contact - Neelam HR - 9594690866

Dear Candidate, Greetings from Teleperformance....!!! Bulk hiring in Teleperformance We Have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and driven individuals to the roll of customer service and sales Representative. Key Responsibility : Provide top-notch customer service to clients via calls. Understand customer needs and promote products or service effectively. Meet and exceed sales targets and KPIs Handle customer inquiries, resolve issue, and provide product information. Maintain accurate records of interactions in our CRM system. Up sell and cross-sell products or services to maximize sales opportunities. Requirements : Graduation and under-graduate both can apply. Strong communication and interpersonal skills. Excellent problem solving abelites. Proficiency is using customer service software and CRM systems. Ability to work in a fast - paced and target- driven environment. Flexibility to work in rotating shifts and off. Benefits : Competitive salary with performance based incentives. Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment. How to Apply : If you are ready to take your career to the next level dynamic and rewarding environment, we'd love to hear from you. Please send your resume with detailing your relevant experience to below mentioned details. Regards, Geeta Mehra 9625961275 Geeta.mehra@teleperformancedibs.com

Role & responsibilities Key Responsibilities and Tasks: Analyzing Transaction Data: Examining transaction patterns, amounts, and other relevant data to identify potential anomalies and suspicious activity. Prioritizing Alerts: Categorizing and organizing alerts based on their severity and potential risk to ensure efficient investigation and resolution. Conducting Investigations: Thoroughly investigating flagged transactions, gathering evidence, and evaluating the risk of money laundering or other financial crimes. Preparing Reports: Drafting detailed reports, including Suspicious Activity Reports (SARs), to document investigations and provide insights into suspicious activity. Compliance: Ensuring adherence to regulatory requirements and best practices in AML (Anti-Money Laundering) and CFT (Countering Terrorist Financing) compliance. Collaboration: Working with other departments, including KYC (Know Your Customer), compliance, and internal teams, to ensure timely and accurate resolution of alerts. Staying Updated: Keeping abreast of evolving AML typologies and industry trends to enhance transaction monitoring effectiveness. Utilizing Technology: Utilizing transaction monitoring systems, data analytics tools, and other technology to support analysis and investigation. Desired Skills and Qualifications: Strong analytical and investigative skills: The ability to analyze data, identify patterns, and conduct thorough investigations. Knowledge of AML regulations and best practices: Understanding of AML regulations, KYC procedures, and relevant industry standards. Good communication and interpersonal skills: The ability to communicate effectively with colleagues, internal teams, and external stakeholders. Proficiency in relevant software and tools: Experience with transaction monitoring systems, data analytics tools, and other relevant software. Attention to detail and accuracy: A keen eye for detail and the ability to maintain accurate records and documentation. Ability to work under pressure and meet deadlines: The ability to manage a high volume of alerts and investigations while meeting strict deadlines. Preferred candidate profile Candidates interested into international banking process comfortable to work in night shifts and rotational shifts

Hi Folks , Teleperformance Hiring for Customer service Executive | Domestic Process Eligibility: Atleast undergrad or grad Skills Required : Good comm skill in English & Hindi / Bengali. Salary: Upto 13k CTC TO 15K CTC( Inhand 10.6k to 12k ) as per skill Shift 24*7 shift for Male Candidate (in odd time they will get drop) and for Female Candidates Shifts between 07:00 am to 08:00 pm (Any Nine Hours Shift) Weekly Offs One Per Week rotational Interview Process 2 rounds of personal interview ( HR & Operation ) Followed by Versant & Typing Assessment. Walkin Interview Timing : 11AM TO 2 PM Address :9, Victoria park, GN 37/2 GN Block sector V, Bidhannagar ,Kolkata west Bengal 700091 HOW TO APPLY ? SHARE YOUR DETAILS ON Whatsapp 6393619575 (Contact person :HR Sachin) and complete your registration before coming to office . Mention on top of Your resume HR Reffered by HR Sachin Kumar singh before submitting your resume in office . Regards Sachin Kumar SIngh Human Resource| Teleperformance

A Talent Acquisition Manager is a professional responsible for overseeing the process of attracting, recruiting, and retaining talented employees for an organization. Their role is crucial in ensuring the company has the right people to achieve its business objectives. Job Brief We are looking to hire a Manager of Talent Acquisition. This role is meant for someone who is an excellent multi-tasker and go-getter. We are looking for a high-energy individual who can juggle managing their own tasks and the entire team.Leadership is a must-have for this role as you will be managing and guiding a team of over X people. We expect you to be a knowledge source as well as a mentor.Within the organization, you will be reporting directly to the VP, therefore we expect the highest level of professionalism possible. We have a weekly reporting meeting, which you will be leading. About The Role As a talent acquisition manager, you should be able to empathize with the hiring process as well as deliver on key metrics that have been given to you by the VP. Within this role, you will be empowered to give it your best and will be given access to some of the top hiring tools and software. We are always looking for new ways to hire and scout talent, along with that, we trust you a lot to be ethical while doing so. Responsibilities: Create and build the talent acquisition strategy for the entire company, multi-level hiring and people management Innovate on hiring practices by using new methods or channels. Keep a lookout for talent available in the market and plan accordingly Motivate and energize your team to always be candidate-friendly Monitor market trends in hiring practices and ensure our strategy is in line with the market. Attend events and represent the company at HR-related events. Networking is a key skill for this role. Manage all job descriptions out in the market, ensuring they are high quality and accurate. Keep track of metrics on a weekly/monthly basis for reporting to the VPs Ability to organize and run hiring drives at college campuses/corporate Develop relationships with third-party recruitment agencies and staffing firms and manage the procurement and measurement process. Ability to manage multiple and overlapping processes and projects to completion, prioritize effectively and meet deadlines Required skills Must have fluency in English (written and verbal) Proven experience of 10+ years minimum in recruitment function BPO hiring In-depth knowledge of talent systems and software Excellent presentation, analytical, problem solving, and organizational skills Graduation is a must-have for this role. Fluent in the use of Microsoft Office applications including, but not limited to, Word, Excel, and PowerPoint. Candidates with relevant experience share your updated resume to mail ID kalaivaani.kalaivaani@teleperformancedibs.com

Role & responsibilities Responsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements, Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and Clients Administers the feedback and Coaching process is documented and in line with the compliance and operational requirements In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations. Ensure that regular Gauge RNR & Calibrations are conducted with Internal operations team to maintain level of knowledge of the supervisory staff Ensures that all relevant staff understand the compliance expectations, Quality guidelines and Complaints management processes Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis. Prepare/reviews reports based on the quality scores of the advisors. Provide analysis on areas of opportunity and action plans to improve performance Ensures there is a thorough audit mechanism to gauge effectiveness of Quality monitors. Monitors completed need to be within the given level of variance set by the business/clients Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams Administers shift timings & leaves for the Quality team in line with operational and client requirements Responsible to create presentations displaying metric performance/strategic initiatives/Updates as and when required Expected to attend and represent WBR/MBR with clients/operations for respective processes as and when delegated by respective managers Needs to ensure that Quality certifications / recertification is completed as agreed with operations / clients Ensures respective Quality Analysts complete their monthly activities i.e. Quality Calibration, Process Knowledge Test, Gauge RNR & any other activity required for the specific process. Participates in Process Level Con calls with Clients & Operations to understand requirements leading to actions that meet the process requirements & client expectations Ensuring that regular updates and reports are sent to the Operations Team (Operations Manager, Team managers, Team Leaders) & respective Stakeholders Preferred candidate profile Preferred candidate from banking and fintech process Team management Customer Service Good analytical skill Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Six Sigma Certified Green belt Certified