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Teleperformance (TP)
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Quality Analyst

Quality Analyst

Teleperformance (TP)

2 - 7 years

2 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

7Qc Call Monitoring QC tools Quality Audit Root Cause Analysis BPO Pareto Analysis Calibration Control Charts Pareto Charts 7Qc Tools Call Quality Quality Improvement Call Audit Feedback Call Calibration Quality Analysis Quality Tools Fishbone Six Sigma Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

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Business Process Outsourcing (BPO)

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Quality Analyst