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12.0 - 17.0 years
13 - 17 Lacs
Hyderabad
Work from Office
The Business Excellence Manager is responsible for driving continuous improvement initiatives, optimizing processes, and fostering a culture of operational excellence across the organization. The ideal candidate will have strong analytical and project management skills, and the ability to influence cross-functional teams to achieve strategic goals. Primary Job Responsibilities: Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment. Build and deliver Operational/Delivery Excellence training and coach on Enterprise Operations principles. Assist organization in the creation, monitoring, measurement and analysis of standardized processes. Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles. Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings. Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis. Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization. Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. Communicate to key management stakeholders on salient quality issues and business opportunities. Lean Methodologies: Value Stream Mapping, Continuous Improvement. Agile Expertise: Scrum, Kanban, Agile transformation leadership. Responsible for driving Operational Excellence which includes Process Improvement, Process Design, Reengineering, Change Management, Project Management, Organizational Structuring and project management, Operational Audits. Analyze and bridge the gaps between existing and new processes; created process models, flow charts, data flow diagrams, business interaction flows and Use Cases. Working with operational teams to establish standards procedures and systems. Data Analysis: Perform advanced statistical analysis to identify root causes of process issues and measure improvements. Should have good understanding of tools such as regression analysis, hypothesis testing, control charts etc. Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization. Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements. Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation. Education, Work Experience, & Knowledge: 12+ years of experience in similar industry. Advanced proficiency in Excel and PowerPoint, including the ability to build and automate macros. Experience with PowerBI or Tableau for data visualization and reporting. Specific experience with JIRA is a plus. Experience effectively visualizing operationally-focused data to tell a story. Strong verbal and written communication skills.
Posted 1 week ago
4.0 - 7.0 years
4 - 7 Lacs
Indapur
Work from Office
The Production Engineer is responsible for ensuring that production targets are met with quality while maintaining employee morale and safety.
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
gujarat
On-site
You will be responsible for implementing quality standards, policies, and procedures across all entities within the Business Unit to meet the set quality objectives. This includes conducting regular audits to ensure compliance with the established standards. Your role will involve preparing, implementing, reviewing, and updating all Quality Management System (QMS) and Integrated Management System (IMS) related documentation such as manuals, procedures, SOPs, work instructions, formats, lists, and records. Conducting periodic quality audits is essential to verify that entities within the Business Unit are following the prescribed standards, policies, and procedures. You will be required to prepare reports on engineering audit findings, including performance percentages compared to compliance levels, and share them with relevant entities while also informing the department manager. It will be your responsibility to implement Quality Management SOPs, establish controls, and maintain documentation procedures in accordance with applicable ISO standards. Additionally, you will oversee the company's Environmental, Safety, and Energy certifications based on ISO9001, ISO14001, and ISO45001 requirements. Having knowledge of Total Quality Management (TQM) tools such as 5S, Quality Circles, Kaizen, and coordinating Six Sigma projects is crucial for this role. Familiarity with Statistical Process Control tools like Scatter Plots, Control Charts, Flow Charts, Cause and Effect diagrams, Histograms, and Bar Graphs will also be beneficial. Furthermore, you should have a good understanding of Management systems (ISO 9001, 14001, and 45001) and practical experience with Kaizen, Six Sigma, and various quality tools. Your ability to effectively interface with different stakeholders and drive continuous improvement initiatives will be essential in this position.,
Posted 2 weeks ago
2.0 - 4.0 years
2 - 4 Lacs
Mumbai, Maharashtra, India
On-site
Job Responsibilities: Develop and maintain the Quality Management System (QMS) in accordance with ISO 9001:2015 standards and Organization requirements. Define processes, templates, guidelines, and checklists to enable efficient delivery and operations. Identify areas for improvement within the QMS and participate in initiatives to enhance quality processes and practices. Coordinate with cross-functional teams to ensure alignment of quality objectives with overall business goals. Maintain records and documentation related to quality activities, ensuring accuracy and completeness. Monitor and assess the effectiveness of the QMS through regular audits. Plan and manage QMS release. Conduct trainings and sessions on Quality Management System for the organization. Impart trainings to delivery teams. Monitor and implement changes to the relevant Quality system artefacts and ensure quality systems are kept up to date. Manage Process Improvements (track the Process Improvement suggestions to closure). Conduct Process Induction for new joiners. Experience: Essential - 2 - 4 years of relevant quality related experience in large IT service / Analytics organization. In-depth knowledge of quality management principles. Hands-on experience on Software project audits both in waterfall and agile methodologies. Problem Solving techniques (7 QC tools - Fishbone Analysis, Histogram, Pareto Analysis, Scatter diagram, Process Flow diagram, Control Charts etc.). In-depth knowledge of Project Management (Risk Management, Change Management, Scope Mgmt., Time Mgmt., etc.) Excellent communication skills (written and oral) to effectively communicate quality goals, procedures, and expectations to employees in the organization. Meticulous attention to detail to ensure accuracy and precision in quality documentation, processes, and inspections. Experience in conducting internal audits Understanding Quality Metrics should be able to evaluate project health based on metrics. Desired - Experience of providing process consultancy w.r.t. implementation of quality delivery processes. Experience of managing external audits and ensuring compliance with regulatory requirements and industry standards. Knowledge of BPM tools & Techniques. Knowledge w.r.t. Statistical Process Control, Quantitative Project Management. Understanding of CMMI framework. Knowledge on ISO. Understanding of project management tools like JIRA, Azure DevOps etc. Understanding of Statistical tools like Minitab etc. Awareness w.r.t. security compliances, ISO 27001 etc. Awareness on developing and implementing Prediction Models. Advanced hands-on knowledge of Office 365, Excel, VBA and dashboards in Excel. Experience of automating processes (Internal audits, Risk, Project Mgmt.) Education: Bachelor s degree in business or technology (any specialization) Post-graduation preferred. In-depth understanding and relevant certifications in total quality management, project management, statistical process control, six sigma, kaizen, agile, lean and other methodologies is essential.
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering
Posted 1 month ago
5.0 - 10.0 years
4 - 8 Lacs
Chennai
Work from Office
With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives. Role Summary: As a Team Lead, you will support the quality team in PMO activities. This role demands a deep understanding of CMMI Dev ML 5 Appraisal and ISO 9001:2015, ISO 14001-2015, and ISO 27001-2013 audits for software development and services projects. Key Responsibilities: Strong experience in ISO 9001:2015 & CMMI Level 5 Dev & Services standards. Hands-on experience as an ATM for CMMI Level 5 Development certification. Experience in frameworks like Agile, SAFe Agile, Kanban and DevOps etc. Knowledge of Statistical Process Analysis methods and tools (Control Charts, Pareto Analysis, Minitab, Crystal Ball etc.) Strong expertise in handling PMO activities. Capability to understand business requirements and design suitable processes. Skilled in identifying gaps/improvement opportunities/risks in the existing QMS. Competence in planning, coordinating, and conducting internal audits. Ability to support business activities and projects as a process facilitator. Qualification: Minimum 8 years of experience in QA as Process facilitator, Auditor etc. A Professional bachelor s degree or postgraduate degree in Science (Regular Course) from an accredited university. Certifications such as ISO 9001:2015 Internal Auditor/LA, Certified ATM, CSM etc. Excellent communications skills. Proficient in MS Office.
Posted 1 month ago
4.0 - 7.0 years
3 - 5 Lacs
Chennai, Bengaluru, Kanchipuram
Work from Office
Roles and Responsibilities: Maintain and analyze OQC reports and records. Coordinate with customer support on quality issues and ensure timely resolution. Implement and track Corrective and Preventive Actions (CAPA). Validate Engineering Change Notices (ECN) and maintain rejection records. Responsible for CAPA closure & implementation with their effectiveness. Lot Rejection & Counteraction Tracking. Ensure ECN validation & implementation. Desired Candidate Profile Bachelor's or master's degree in engineering (EEE/ECE/ETE) or equivalent. Certifications in Quality Management Systems (e.g., Six Sigma, ISO 9001, IATF or similar) preferred. 3 - 8 years of experience in process quality engineering, preferably in an electronic manufacturing sector (EMS). Preparation of standard operating procedures (SOP) for all manufacturing processes. Familiarity with process workflows like PFC (Process Flow Chart), QCFC (Quality Control Flow Chart), and WI (Work Instructions). Proficiency in quality analysis tools and techniques such as 8D, 5 Why, FMEA, and control plans.
Posted 1 month ago
3.0 - 7.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).
Posted 2 months ago
1.0 - 2.0 years
1 - 2 Lacs
Chengalpattu
Work from Office
NPD Dept Process improvement FMEA and control plan Process flow chart Design Auto cad & Solid works ,CATIA advantage must work in shift - 3 shift Stipend can give : 18K as take home PF+Food 3rd party role Exp : 1yr Client ZF Automotive Sp koil
Posted 2 months ago
2 - 7 years
2 - 5 Lacs
Bengaluru
Work from Office
Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com
Posted 2 months ago
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