2028 Feedback Jobs

Roles and Responsibilities Hiring for Quality Team Lead Strong communication skills Preferably with OTC/Banking domain experience Client handling and team management expertise Conduct quality audits, call calibrations, and root cause analysis to identify areas for improvement. Develop and implement process improvements through Six Sigma methodologies and TNI principles. Provide feedback on calls to agents and monitor their performance using CSAT metrics. Collaborate with team members to resolve issues related to call quality, customer satisfaction, and agent training. Desired Candidate Profile 3-8 years of experience in a similar role as Quality Analyst Lead or equivalent position. Strong un...

Purpose/Objective To plan and lead the region's development of high-quality culture and regulations for products and employees. It would entail establishing, implementing, and reviewing quality controls and methods at various levels across a variety of assets and must analyze data in order to develop plans to recruit, motivate and encourage employees while striving to improve the processes and product quality. Roles Key Responsibilities of Role Strategic: Ensure that all stakeholders follow quality norms and processes to the letter. Review contractors/vendors on a regular basis for processes/work delivered. Ensure quality reports, quality logs, and compliance documentation and reporting on a...

Urgent hiring of Quality Analyst (Calls Monitoring & Call Audits) . We are hiring for Malad West, Mumbai. Candidate should have 1 year experience in calls Auditing. *Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar) , Or can share resume at brijeshkumar@paisabazaar.com* Job Description - Strong Communication and Interpersonal Skills. Responsible to auditing calls and sharing feedback to agents. Analytical and problem solving Skills, Basic Knowledge of Excel. Responsible for conducting audits on defects received for metrics and providing effective. coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by dri...

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136

Job description Hiring for QA on Immediate basis BPO Experience is mandatory Job Location- Sector 18, Gurgaon (Haryana) 5 days working 9 hours shift No cab facility BPO Experience is mandatory..Role & responsibilities Auditing of calls and complete analysis of service requests. Preparation of daily dashboards & Analysis of reports/data. Sharing daily reports & Quality Scores with the team. Sharing One-O-One Feedback with agents on the basis of audits. Participating in internal & external calibration sessions with Quality/Operations. Analysis of Service requests and sharing RCA. Data analysis and making designated reports. Works with Operations team to develop the overall process improvement ...

Job Description : Quality Analyst Responsible for improving the quality through various process corrections and meeting the goals as required by the team through call monitoring and providing actionable insight measure the compliance against established or designed expectations of telecaller behaviour ROLES AND RESPONSIBILITIES:- Implement and monitor call recordings and performance to access functionality, reliability and quality of the sales process Should be able to lead and manage new implementation in quality process to improve metrics consistently Conduct calibration sessions with the telecallers and team leaders to ensure scoring is appropriate Audit the required number of calls for t...

Job Title: Sales Quality Assurance Specialist Location: Mumbai Department: Quality Assurance Type: Full Time Language Preference - Kannada, Malayalam ________________________________________ Job Summary: We are seeking a detail-oriented and analytical Quality Assurance Specialist to monitor and evaluate the performance of our sales team. This role ensures that sales representatives adhere to company standards, processes, and regulatory requirements while consistently delivering high-quality customer interactions. ________________________________________ Key Responsibilities: Evaluate recorded and live sales calls, emails, and CRM entries for quality and compliance. Develop and maintain QA sc...

As a Call Quality Auditor, your role involves monitoring and evaluating inbound and outbound calls to uphold company standards of quality, accuracy, and professionalism. You will be responsible for providing feedback, identifying training needs, and supporting continuous improvement in customer interactions. Key Responsibilities: - Listen to and evaluate recorded and live calls for quality, accuracy, and adherence to scripts and compliance guidelines. - Identify areas of improvement in communication, process adherence, and customer handling. - Prepare and share detailed quality reports with team leaders and management. - Provide constructive feedback and coaching suggestions to team members....

**Job Description for Senior Executive Quality Audit at Info Edge India Ltd:** As a Senior Executive in the Quality Audit team at Info Edge India Ltd, you will play a critical role in ensuring that our services and products meet the highest quality standards. You will be responsible for conducting thorough audits of our processes, analyzing performance metrics, and implementing quality improvement initiatives across various departments. Your work will directly contribute to enhancing customer satisfaction and operational efficiency. **Key Responsibilities:** - Conduct regular audits of operational processes to assess compliance with company policies, standards, and regulations. - Analyze dat...

Qualifications and Skills: Silvermine Group helps companies bring offline processes online, saving time and money. Webring modern internet software to main streets across America. Since our founding over adecade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers interests first. Silvermine Group is a 14-year-old SaaS Company that building E-commerce, SaaS companies in the cloud for the US market. Learn more about us. Please find the URLs below for your reference Software Product offering from Silvermine Group eform2290 Company URL: https://www.silverminegroup.com/ Job Summary: The Quality Analyst is responsible for monitoring, evaluating, a...

SUMMARY JOB title- Van Sales Representative Responsibilities Operate a company van to deliver FMCG items such as food, fresh produce, or chilled products directly to clients Sell products on route, ensure proper display on shelves, manage stock rotation, and maintain inventory within the vehicle Collect cash or digital payments, issue invoices, and ensure secure handling of funds Meet or exceed daily, monthly, or weekly sales targets and expand customer base by identifying new opportunities Submit daily sales reports, relay customer feedback, monitor competitor activity, and coordinate with supervisors or sales managers Requirements Prior FMCG food products van sales experience, preferably i...

Overview Skills: DV360, TTD, Amazon, Xander Experience: 4 - 7 Years Notice Period: 30 to 60 Days Location: Hyderabad, Bangalore, Chennai and Coimbatore Omnicom Global Solutions (OGS) has been established as a transformation hub, a GCC within the Omnicom ecosystem designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom. Guided by the principles of Knowledge, Innovation, and Transformation, the core strength of OGS lies in its ability to leverage the collective expertise and resources within Omnicom, enhancing its capacity to innovate, collaborate, and lead in the industry. At OGS, our focus is on creating value f...

Quality analyst- International process International BPO Rotational Shifts and off 5 days working

Monitor and evaluate inbound and outbound call quality. Analyze call data to identify trends and areas for improvement. Provide actionable feedback and coaching to Tele callers. Ensure compliance with company policies and standards.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Purpose of the Position Communications Analyst /Specialist helps businesses by managing all internal and external communication of a company and represents the company to the outside world. They are responsible for training and coaching the Bangalore center team members on Business Communication. Principal Responsibilities Able to support the team with workshop modules based on business requirements, with defined objectives, quality content, flow, and structure, and according to the standards and deadlines. Effectively execute and coordinate schedules with trainees. Send course notification and communication to invite learners to learning activities based on the procedure/templates. Coordina...

Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for ...

Title: Senior executive, Sales Call Quality Auditor Desired Experience: 2-4 years (Min 2 years including 1 year in Sales Audit) Required Educational Qualification: Graduate in any field Roles and Responsibilities: Listen to and analyze recorded or live sales calls. Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. Track and report on individual and team performance metrics, identifying trends and areas for improvement. Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. Conduct regular feedback sessions with sales representatives, offering constructive ...

Role & responsibilities Responsible for repair work of vacuum pumps and systems, installation and commissioning, pump servicing, training to the customer, and electrical and mechanical troubleshooting of the pumping system. Identifying correct spare parts to set the product right and informing the respective sales team for further actions. Writing accurate reports in English and submitting the same immediately after site completion. Identifying warranty/non-warranty cases and explaining the same to the customer with proper documentation. Generating service revenue from oil and spares as per the agreed target. Traveling to any location across India or outside India as per requirement. Creatin...

In this role, you will be responsible for creating 3D models, textures, and sometimes animations using industry standard software like Maya, 3ds Max, or Blender. Your focus will be on learning foundational 3D modeling techniques, applying UV mapping, and collaborating with the team to produce high-quality assets for projects such as video games, films, or architectural visualizations. This position often requires strong attention to detail and the ability to adapt to feedback, refining designs based on project requirements. Key Responsibilities: - Create 3D models, textures, and animations using software like Maya, 3ds Max, or Blender - Learn and apply foundational 3D modeling techniques - C...

As a Trained Graduate Teacher (TGT) Mathematics at L P Savani International, Pal, your role involves planning, preparing, and delivering engaging mathematics lessons for middle and high school students (Grades 9 -10). You will create lesson plans aligned with the curriculum standards and school policies, utilizing various teaching methodologies to cater to different learning styles and abilities. Your key responsibilities include assessing and evaluating students' progress through tests, assignments, and projects, providing constructive feedback to students and parents regarding academic performance, and encouraging critical thinking and problem-solving skills in mathematics. It is essential...

Role Overview: Welcome to Teleperformance, a global hub of innovation and empowerment, where you can redefine the future. With a remarkable 10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, Teleperformance leads in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, the company's culture thrives on diversity, equity, and inclusion. Join Teleperformance to strengthen your leadership position, tap into omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes the vision. Key Responsibilities: - Focus on the review of...

**Job Description:** As a Telesales Executive (Real Estate) at our company, your primary responsibility will be to drive sales through phone outreach, promoting real estate properties, qualifying leads, and closing deals. Your role demands a dynamic and proactive approach, backed by a solid background in telesales, particularly within the real estate domain. You will be pivotal in lead generation, nurturing client relationships, and supporting the sales team in achieving organizational targets. **Key Responsibilities:** - **Lead Generation & Prospecting:** - Conduct outbound calls to potential clients, introducing them to available real estate properties and understanding their requirements....

As an Area Sales Manager at Educase India, you will have the opportunity to utilize your sales expertise to drive growth and foster strong client relationships. You will be a key player in our team, contributing significantly to our success in the educational industry. **Key Responsibilities:** - Develop and execute strategic sales plans to meet revenue targets - Cultivate and maintain strong relationships with important clients and stakeholders - Conduct thorough market research to uncover new growth opportunities - Lead and guide a team of sales professionals towards achieving targets - Deliver compelling presentations of products and services to potential clients - Collaborate closely wit...

In this role at PwC, you will provide advice and guidance to clients on tax planning, compliance, and strategy. You will help businesses navigate complex tax regulations and optimize their tax positions. Specifically, in tax compliance, you will focus on validating clients' compliance with tax laws and regulations. Your responsibilities will include reviewing and analyzing financial data, preparing and filing tax returns, and assisting businesses in meeting their tax obligations while minimizing risks of non-compliance. Key Responsibilities: - Engage with clients and team members to enhance service delivery - Develop technical skills through hands-on experience and training - Build and maint...