Job Description We are looking for an enthusiastic and detail-oriented Onboarding Specialist to join our Onboarding Team. As a key member of the onboarding team, the candidate will be responsible for managing the entire onboarding process for new hire The key responsibilities will be - Underwriting process knowledge, Credit Risk Management, Merchant Onboarding experience, KYB, Merchant Due Diligence, Payment and Banking Knowledge

Process: GL (RTR) BAND: A2(Senior Executive) Location: Bangalore - Hybrid (Client Office). Transport: Cab provided for Pick up and drop. Shift: 09:30AM to 08:30 PM (Should be willing to work in 4 PM to 1 AM) CTC: 3-8 Lac Qualification: Mandatory- B.com, M.com, MBA Finance and Accounting/CA/CMA Inter/CA/CMA. Must Have Skill: Blackline, Oracle, Prior experience in Indirect Tax (GST, VAT & etc) Journal Entries, Account Reconciliation, General Accounting, Fixed Asset Management, SAP. Minimum Experience The agent in the process should have done minimum of 3 to 6 years of accounting professional. Primary Responsibility Balance Sheet Reconciliations, VAT GST WHT and Sales Tax Reconciliations, Performing Timely payments of VAT and WHT tax payments. Review recons between returns and GL Balance. Audit support of Indirect tax and reconciliations Performance Parameters Productivity Monitoring and Reporting TAT & Accuracy Schedule Adherence Analysis of data and Feedback Calibration Role Responsibilities Performing Indirect Tax reconciliations (VAT,WHT and Sales Tax, CBIT and DST) Analysis and Feedback. Review reconciliations Reporting Production Primary Internal Interactions PE Assistant Manager PE Manager Primary External Interactions Working with regional POCs & COE team on clearing the open items Audit support for Indirect tax and reconciliations Technical Skills: Data Analysis, Excel Knowledge, Reporting, Numerical skils. Comprehension skills, Written communication skills, Verbal communication skills, Coaching & feedback skill. General Accounting Balance Sheet Reconciliations and Indirect Tax Accounting and Reporting. Must have basic commerce and accounting background. Experience with books closing, assisting in Indirect Tax Accounting and Balance Sheet Reconciliations. Exposure to Blackline, Oracle and prior experience in Indirect Tax (GST, VAT & etc) will be an added advantage. Attention to Details

We are looking for Executive (Accounts Payable) Key Responsibilities: End to end understanding of Accounts payable process. Familiarity with ERP systems (Great plains/ Workday) Knowledge of internal controls and compliance standards Required Qualifications & Skills: Strong attention to detail and accuracy Good analytical and problem-solving skills Effective communication and interpersonal skills Proficiency in MS Excel and basic financial tools Min 1 years of experience in accounts payable or finance operations Experience using finance or ERP systems. Exposure to invoice matching, payment processing, and vendor management Prior experience in a shared services or outsourcing environment Interested candidates please send your resume to angelena.dsouza@exlservice.com or Walkin to the office Mon- Fri 12- 2

Job Description Applying cash receipts, Reconciliations, Month close activities Working on unapplied report on a weekly basis Following up with clients for payments Adhere the timelines/ SLA built for the Process Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing Contribute to the Process Improvement / Simplification / Automation Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc ERP experience will be an added advantage Prior experience in Accounts Receivable 1-3 yrs Good communication skills both written & oral, as this is client facing role

Job Description Create drafts for billing for T&M & FP projects billing leads for review Creating Pre-bill invoices for clients as requested Completing the reconciliation of the actuals Vs the pre-bill on a monthly basis To rectify & adjust the billable time in the projects Create & update the details for the Project maintenance Maintain up-to date data on the Forecast of the resources engaged in the Project Adhere the timelines/ SLA built for the Process Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing Contribute to the Process Improvement / Simplification / Automation Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc ERP experience of D365 will be an added advantage Prior experience in Accounts Receivable 1-3 yrs Good communication skills both written & oral, as this is client facing role

EXL is conducting a walk-in drive for AP(Accounts Payable) & AR(Cash Applucation) please refer below details- Note- It is mandatory to bring Aadhaar card, Pan card & a Passport size photograph Skillset-AP & AR (Cash Application) Experience for Senior Executive- Minimum 2 years Education- Commerce Grad only ( B.Com/BBA ) Notice Period- Who can join us immediately Communication- Good Communication Excel- Good Salary Grid- 3.5 to 4lpa Shifts: 24*7/Night shifts Work Location: Noida, Sector 144 Details: Walkin Date & Time: 8th May-25/Thursday between 11:00 AM to 1:30 PM Interview Location: Ground floor, CFT, NSL Tech zone, EXL Service, Sector 144, Noida Landmark: Nearest Metro Station Sector -143 Contact Person: Stuti Rastogi

Procurement Tech Specialist (Ariba) will be responsible for providing: Technical Support: Troubleshoot and resolve technical issues in the Ariba procurement system. System Configuration: Manage system configuration for the Ariba platform. Ensure system enhancements align with business requirements. Supplier Support: Assist suppliers with Ariba account-related queries, including payment term file uploads. Procurement Process Support: Provide system support for purchase order changes, vendor creation, and qualification processes. Process Improvement: Collaborate with stakeholders to identify opportunities for system and process improvement. Reporting: Generate system-based reports to support procurement operations and decision-making Complete Work from Office Noida CTC budget only up to 10lpa Notice period; only 30 days and less

Role & responsibilities Lead and manage a team of 10-12 fraud analysts involved with monitoring both near Real Time dashboards. Ensure optimal scheduling that provides uninterrupted 24/7 coverage to monitor fraud dashboards. Create monthly schedules including backup plans in case of planned/unplanned leaves within the team. Ensure trainings across all team members with respect to any new or enhanced monitoring item. Conduct periodic re-training sessions within the team to ensure all analysts stay up to date with latest fraud monitoring & deep dive procedures. Identify gaps and inefficiencies in current workflows and proactively implement improvements to enhance fraud monitoring and response efficiency. Maintain comprehensive documentation, including fraud detection playbooks, standard operating procedures and monitoring trackers. Guide development team with respect to their daily projects (Technical skills required SQL, Excel) and stay-up to date with new monitoring items or enhancement to existing monitoring items. Develop Power Automate (UI Based, no coding needed) workflows to support ongoing automation initiatives. Partner with various product leads to ensure alignment on various Monitoring Items Work Window : US Shift

Roles and Responsibilities Prepare financial statements, including balance sheets, income statements, and cash flow statements. Conduct general ledger reconciliations to ensure accuracy of financial records. Perform journal entries and adjusting transactions as needed to reflect changes in company's financials. Assist with audit preparation by gathering necessary documents and providing support during audits. Maintain accurate accounting records and ensure compliance with US GAAP.

EXL is hiring executives for Retirement process! Walk-in drive on 8th May 25. Eligibility criteria- Experience required: Minimum 12 months of experience in retirement Insurance domain with hands on experience of define contributions. •Eligibility: Only Retirement Insurance experience candidates. •Qualification: Any Graduate. •CTC: 4.00 LPA to 5.50 LPA + Monthly performance-based incentives. Job specifics- Designation: Executive (Band A1) •Shifts Timings: US shifts •Work Module: Work from office (5 days working week) •Work Location: Sector-144, Noida •Cab Facility: Both Side Walk-in details- Date & Time: 8th May 25 | 11:00 AM to 1:30 PM •Venue: •Candidates must carry 2 hardcopies of updated resume, Pan Card/Aadhar Card original + Xerox copy and recent colour passport size photograph •Electronic gadgets other than mobile phone is not allowed inside premises.

Process: F&A BAND: A2 (Senior Executive) Location: Bangalore Transport: Cab provided for Pick up and drop (If your address is with the EXL transport grid) Shift: Hybrid (11:30 AM to 08:30 PM/06:00 PM to 03:00 AM) Qualification: Graduate Finance & Accounting Minimum Experience: The agent in the process should have done minimum of 1-4 years experience and should own excellent communications, analytical and decision-making skills. Technical Skills: Data Analysis, Excel Knowledge(basic), Reporting, RCA (on client engagement) Primary Responsibility The QCA is responsible for performing superior data quality reviews on all the client engagements, case study, and willingness to seek understanding on the client business/offerings. Performance Parameters Productivity Schedule Adherence Analysis of data and Feedback Calibration Role Responsibilities Data Quality Reviews on client engagements Anlytical and decision-making skills Production, Learning & Development Attention to detail & accuracy Time Management & adaptability Team Collaboration/Team player Ensure processing the tasks allocated within the agreed TAT Primary Internal Interactions PE Assistant Manager PE Manager QA team for calibrations Primary External Interactions Interactions with the stakeholders on seeking clarifications & guidelines (mostly via email) Operations, process owners for calibrations and process related updates. Soft Skills Comprehension skills, Written communication skills, Verbal communication skills, Coaching & feedback skill. Desirable Skills Learning & Development Problem solving & Decision making Attention to detail & maintain accuracy Time Management Team Collaboration/Multi-tasking abilities Feedback reception Product/Process Specific Conduct invoice reviews and client agreement evaluations, including contract assessments. Strong communication skills with Clients via emails channels. Effective Muti-tasking abilities. Process foundational knowledge in Data quality reviews covering candidates profiles, fee calculations, global location awareness, Company hierarchy, VAT checks and review of invoices and instalments.

Candidates who are immediately available to join may apply. Notice period - 7 days max Job Description: Automation Tester (Banking Domain) We are seeking an experienced Automation Tester with expertise in Java and Selenium to join our dynamic team in the banking sector . The ideal candidate will be responsible for designing, developing, and executing automated test scripts to ensure the quality and functionality of banking applications. Key Responsibilities: Develop and execute automated test scripts using Java and Selenium . Perform functional, regression, and performance testing for banking applications. Collaborate with development teams to identify and resolve issues. Maintain and enhance automation frameworks. Requirements: Strong experience with Java and Selenium . Familiarity with banking applications and domain-specific requirements. Proven ability to work in an Agile environment. Strong problem-solving and analytical skills.

Process: Finance Analyst BAND: A2 (Senior Executive) Location: Bangalore Transport: Cab provided for Pick up and drop (If your address is with the EXL transport grid) Shift: Hybrid (04:00 PM to 01:00 AM/05:30 PM to 02:30 AM) Salary: 3-8 Lacs Qualification: MBA/PGDM is Mandatory. SENIOR FINANCE ANALYST About the Finance Group: The Finance team provides a broad range of timely, accurate, relevant, and objective financial information, advice, and services to its business partners, while adhering to the highest professional and ethical standards. The Finance team offers a dynamic environment where individuals can learn at a fast pace and are rewarded with challenging opportunities both within Finance and across the Firm. 1-3 years of experience in corporate finance or a relevant field, strong technical finance & accounting knowledge, and project management experience. To succeed in this role you must ________________________________________ Be able to take responsibility for a broad range of complex processes which may include Fund Accounting, US Payroll, forecasting, budgeting, preparing financial statements, managing system implementations, financial modeling, reporting covenants to large bank counterparties, assisting in the tax process for the founder/owner, preparing information for regulators and working with external auditors on complex accounting topics. Be detail oriented, able to assist with the month-end close process and investor risk reports as well as compensation process for portfolio teams and the owners monthly financial packages. Have strong leadership skills a nd be comfortable working closely with various levels of senior management. Enjoy a fast pace environment and be looking to broaden your skill set at an accelerated pace. Be adaptive to handle on-going changes in business needs and adjust approach in response Creatively implement n ew techniques and lead projects that can improve the firms financial reporting and accounting process while individually investigating errors or problems, identifying solutions, and grounding those solutions in thoughtful analytics. Excellent Communication Strong Accounting & Analytical skills Advance Excel Proactive and self-driven approach When you join our team, you will have the opportunity to gain: Significant exposure to the senior finance team and leaders in the hedge fund industry as you navigate different finance departments A deep understanding of the backbones of a successful hedge fund, which is based in the finance teams ability to efficiently and effectively report, account, and compensate.

Job Description Position Title, Responsibility Level - AVP – Service DeliveryLocation - Kochi Essential FunctionsThe role will manage a single or multi-client portfolio in healthcare domain with span of control of ~250 employeesThe role will be responsible for ensuring noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities, and moving each of the delivery accounts towards Intelligent (a combination of leveraging AI, robotics, and analytics effectively)The responsibility would be to manage multiple teams who would work from different offshore locations for US Healthcare payer businessPreferably experience with Claims, Appeals, Utilization management, Back-office enrollment, prior AuthEngage with various existing support teams (Process Excellence/ Digital / Analytics) that will help us achieve the resultsManage relationships with customers at the senior management level and ensure customer satisfactionEstablish and maintain robust tracking mechanism for key indicators of the operations to support decision-makingResponsible for tracking and driving all process parameters ‘critical to quality’ for process deliveryAssist management with career development activities for team members, team leaders and managers, including performance management, feedback and trainingEnsure adequate guidance & training of team members to ensure process objectives & Customer requirements are met Profession Skills Requirement Operational SkillsPrior work experience in managing US Healthcare payer client/s independently in a third-party organization.Need to have management skills to manage large teams and take both top line & bottom line responsibilitiesCandidate should have ability to respond rapidly and creatively address problems and opportunities, to devise solutions that address the business needs.Proven track record of managing and growing businessesAbility to work in a matrix organization and be sensitive to cross cultural/geographical sensitivitiesAbility to create a strategy, implement it and be operational at the same time.Soft skills An effective communicator with excellent relationship building, Negotiation & interpersonal skillsVersatility, High level of professionalism and confidenceStrong leadership skills and the ability to effectively and efficiently manage othersHighly flexible, adaptable and creativeStrong analytical, problem solving abilities & complexity managementRespond to business problems or challenges with new perspectives and explore a variety of relevant possible solutions.Take prompt and effective action to rectify problems and bring structure and clarity when managing within unstructured, ambiguous environments.Self-motivated, able to work independently and under pressure, resourceful, self-driven with a strong sense of commitment and multitask management are pre-requisites

Company Description EXL is a digital partner that focuses on collaboration, character, and tailoring solutions to meet the unique needs of each client. The company specializes in helping businesses make better decisions, drive intelligence into digital operations, and gain competitive advantage with efficient, sustainable models at scale. Their expertise in transformation, data science, and change management helps businesses improve efficiency, customer relationships, and revenue growth. Role Description This is a full-time hybrid role for a Lead Data Engineer at EXL, located in Kolkata with the option for some work from home. The Lead Data Engineer will be responsible for overseeing and managing data engineering projects, developing data pipelines, collaborating with cross-functional teams, and ensuring data quality and integrity. The role will also involve leading and mentoring a team of data engineers to drive innovation and excellence in data engineering processes. Qualifications Data Engineering, Data Pipeline Development, and Data Management skillsStrong programming skills in languages like Python, SQL, or JavaExperience with Big Data technologies such as Hadoop, Spark, or KafkaExperience with cloud platforms like AWS, Azure, or Google CloudExcellent problem-solving and analytical skillsExperience in leading and mentoring a teamBachelor's or Master's degree in Computer Science, Engineering, or related field

Job Purpose The Credit Control Assistant Manager/ Lead Assistant Manager will lead a team responsible for managing both Bureau and Non-Bureau collections within the UK insurance market. This includes overseeing the timely collection of premiums, minimizing aged debt, ensuring compliance with industry standards, and providing training and guidance to team members. The Team Leader will work closely with senior management to implement credit policies, support process improvements, and maintain effective relationships with both internal stakeholders and external clients. Key Responsibilities Leadership and Team Management Supervise and mentor a team of credit controllers, providing training and development to enhance performance. Conduct regular performance reviews, setting goals, and managing KPIs for individual team members. Coordinate the workload between Bureau and Non-Bureau credit controllers, ensuring efficient and balanced resource allocation. Foster a collaborative team environment, promoting high standards of accuracy, professionalism, and customer service. Bureau Credit Control Oversight Oversee premium collections through the London Market Bureau, ensuring accuracy and compliance with market standards. Support the team in managing complex accounts, reconciling aged debt, and addressing payment issues on Bureau accounts. Liaise with brokers, syndicates, and underwriters to ensure smooth payment processes through systems like Xchanging and the Insurers Market Repository (IMR). Monitor and report on Bureau debt status, implementing escalation processes where necessary. Non-Bureau Credit Control Oversight Supervise direct collections for Non-Bureau clients, ensuring compliance with agreed credit terms and policies. Oversee the reconciliation of Non-Bureau accounts, addressing overdue payments and discrepancies efficiently. Support team members in resolving payment disputes with clients and brokers in a timely and professional manner. Provide regular status reports on Non-Bureau debt and develop strategies to improve collection times. Strategic and Reporting Responsibilities Develop and maintain credit control processes and policies, ensuring best practices across Bureau and Non-Bureau operations. Monitor aged debt KPIs, creating weekly and monthly reports for senior management with insights and recommendations. Collaborate with the finance and underwriting teams to improve overall cash flow, reduce overdue accounts, and minimize risk. Lead initiatives to improve the team’s operational efficiency and automate tasks where possible. Skills And Qualifications Education: Bachelor’s degree in Finance, Business, Accounting, or related field preferred. Experience: Minimum 5-10 years of credit control experience within the insurance industry, with a solid understanding of both Bureau and Non-Bureau collections. Prior experience in a team lead or supervisory role is essential. Technical Skills: Proficiency in systems such as Xchanging/IMR for Bureau transactions and other finance software. Strong Excel Skills And Experience With Financial Reporting Tools. Leadership Skills: Proven ability to motivate, manage, and develop a team effectively. Excellent communication and negotiation skills for managing complex client relationships. Problem-solving skills and the ability to handle difficult conversations diplomatically. Other Requirements: Knowledge of UK insurance market practices and compliance requirements. Ability to adapt to a fast-paced environment and meet strict deadlines.

Role: Senior AEM DeveloperExperience: 6 to 10 YearsLocation: Pune, Gurgaon & Bangalore HybridShift Time: 12:00 PM - 10:00 PM Job Summary:We are seeking a talented and experienced AEM Developer to build cutting-edge digital experiences that shape how users interact with online content. The ideal candidate will have hands-on experience with Adobe Experience Manager (AEM) across the entire development stack including AEM Authoring, back-end development, and front-end development. You will be instrumental in designing, developing, and maintaining high-performance, media-rich websites and digital experiences that engage and captivate audiences. Key Responsibilities: Back-end Development:Design, develop, and maintain AEM back-end components using Java, Sling, OSGi, and CRX repository management, Dispatcher setting etc.Work on integrating AEM with third-party sports data feeds, video streaming services, and APIs to ensure timely updates of live events, match statistics, and dynamic content.Optimize back-end performance for high-traffic sports sites, ensuring scalability for large-scale events like live broadcasts or game days.Implement workflows and custom integrations that support media-rich experiences (e.g., video content management, live scoreboards, dynamic news feeds). Front-end Development:Develop engaging, responsive, and interactive front-end features for sports and media websites, ensuring a seamless user experience across various devices and screen sizes.Collaborate with design teams to implement dynamic UI elements such as video players, match highlights, and interactive graphics.Leverage front-end technologies such as HTML, CSS, JavaScript (React/Angular/Vue), and other frameworks to create real-time, dynamic user interfaces.Implement AEM Sightly (HTL) for rendering content and reusable components, ensuring they are optimized for media-heavy environments. Collaboration & Agile Practices:Work closely with sports content creators, project managers, and other developers to deliver high-quality digital solutions tailored to the sports and media industries.Participate in agile ceremonies including sprint planning, standups, and retrospectives.Collaborate with design teams to create visually engaging, user-centric solutions that resonate with sports fans and media audiences. Support & Maintenance:Provide ongoing maintenance and enhancements to existing AEM applications, ensuring continuous availability and performance during critical events (e.g., major sports tournaments, live broadcasts).Troubleshoot and resolve issues related to content delivery, performance bottlenecks, and integrations with third-party APIs or media services.Implement proactive monitoring and optimization strategies to ensure AEM instances scale during traffic spikes, particularly during live events or game days. Qualifications: Proven Experience: Min 5 years of hands-on experience working with Adobe Experience Manager (AEM), with a focus on both back-end and front-end development.Good to have experience in sports & media content management and understanding of the unique demands of delivering live, dynamic content (e.g., sports scores, real-time updates, video streaming, etc.) Technical Skills: Expertise in AEM back-end development using Java, Sling, OSGi, and CRX repository management.Proficiency in front-end development, including HTML5, CSS3, JavaScript, and modern JavaScript frameworks (React, Angular, Vue.js).Familiarity with AEM Sightly (HTL) for rendering components and templates.Experience in integrating AEM with external APIs and services (e.g., sports data providers, live streaming platforms).Knowledge of AEM deployment strategies, caching techniques, and performance tuning for media-heavy websites. Domain Knowledge: Familiarity with the sports & media industry, including live event coverage, content monetization, media consumption patterns, and fan engagement strategies.Experience working with sports data APIs (e.g., live scores, player statistics) and media streaming integrations (e.g., video, highlights, live feeds).Tools & Frameworks:Familiarity with version control systems (Git, SVN).Experience with continuous integration/continuous deployment (CI/CD) tools such as Jenkins, Maven, and Docker.Experience with JavaScript build tools (e.g., Webpack, Gulp, or Grunt). Soft Skills: Excellent problem-solving and debugging skills.Ability to collaborate effectively in a fast-paced, agile team environment.Strong communication skills, capable of explaining complex technical concepts to non-technical stakeholders.

Job Description Position Title Assistant Manager - Payment Administration Function, Responsibility Level Operations Accounting Reports to Manager - Operations Location Noida (Center 59) / India Span of Control 2-5 Associates/ Sr Associates Position Type Permanent Basic Function Managing Vendor Invoice processingLiaison with Vendor Monitor & reconcile unclaimed property accounts.Conducting Quality ChecksMaster Data MaintenanceTravel & Expense Essential Functions The primary responsibilities of this role include – Knowledge & deep understanding of P2P cycleEnd to end invoice review before releasing payment to vendorPerform year end 1099 tax reporting as per process guidelineFiling state reports & remits unclaimed property in accordance with state rules, guidelines & best practices.Prepares & coordinates printing and mailing of due diligence notices and help onshore posting of required advertisement.Track aged items, perform follow-ups with business, internal stakeholders & suppliersCollaborating with internal teams, stakeholder and supplier for any dispute.To ensure adherence to published procedures and timescales.Analyze and research all discrepancies/ open items and resolve any queries relating to invoices/ payments/ vendor setups & provide back-ups for all discrepanciesEnsure that the assigned targets are met in accordance with SLA and Internal standards.Ensure adherence to established attendance schedules Performance Parameters Process performance as per agreed KPIsAttendance & schedule adherenceTeam objectives Primary Interactions Internal Manager/Sr. Manager for the purpose of settling issues left unresolvedSubject Matter Expert for the purpose of handling process related issues, queries and escalated transactions QCA for the purpose of associate performance feedback and audit in order to update the training curriculum External Onshore stakeholders to review the performance and business improvement initiativesOnshore trainers, SMEs and Operations for the purpose of developing and updating training curriculum, provide feedback on training and discussing specific action plansEscalation teams at the client end for the purpose of seeking clarifications & answering queries Work Experience & Other Requirements Commerce Graduate with at least 4+ years of experience (Industry+ BPO)3+ years prior experience of working in AP Payment with exposure to month close activitiesFundamental knowledge of end to end P2P cycle must be strongGood knowledge of Purchase OrdersGood knowledge of PO and Non PO invoices processingGood Knowledge of AP Payment Processing, includes payment proposal, payment run & payment modesGood knowledge of daily, weekly & monthly reportingExperience or exposure of Payment QC process is preferredGood communication and analytical skillsGood Computer navigation and advanced excel skillsComprehension skills – should be able to read, interpret business documentsGood communication & business writing skills. Ability to liaison with multiple departments Date

Job Summary To support and handle Assumed business. Support treaty invoice processing and application of incoming and outgoing cash transactions. Support with capturing all cash transactions in cash books, cash application and cash collection process. Key Accountabilities Operations & Process: Accurate booking of client accounts into the Reinsurance system. Monitoring of overdue client accounts and following up with brokers on overdue items. Updating cash books, reconciliation and allocation of cash received / paid. Monitoring of reinsurance premium receivable and following up with brokers on overdue items. Arranging broker payments requests. Performance of additional ad-hoc duties as and when required. Ensuring compliance with established internal controls and procedures. Liaising with various groups both within and outside of the organization, including underwriting and brokersGood knowledge of Reinsurance contract - Facultative & Treaty.Ensure timely resolution of open queries. Maintain contact with Client at the process owner level on a daily basis to review progress

Job Description Responsible for assuring efficient, timely, quality support to customers and internal stakeholders Responsible for portfolio management, performance monitoring and related documentation of periodic statistics and status reports, and meeting the target KPIs / metrics Lead and guide business process analysts, senior analysts to cull out relevant industry specific trends that impact business decisions Monitor SLA performance and initiate process improvements Ensure compliance and adherence to regulatory requirements Coordinate training requirements of personnel Resolved disputed account issues. Record and process received disputes. Determine the appropriate dispute classification from listed types. Order new and review existing documentation to resolve dispute. Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax. Electronically file all documentation according to policy and procedure. Obtain account information and account verification from seller of the account. Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties Roles And Responsibilities Coordinate with support functions, Process excellence, Facilities/Logistics, Internal Auditors, Technology for smoother running of process. Monitor transactions on an on-going basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle escalations Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors. Ensure compliance with internal policies and procedures, external regulations and information security standards. Process performance – as per agreed KPIs Quality and productivity Improvement Customer Satisfaction.