Role & responsibilities Lead and manage a team of 10-12 fraud analysts involved with monitoring both near Real Time dashboards. Ensure optimal scheduling that provides uninterrupted 24/7 coverage to monitor fraud dashboards. Create monthly schedules including backup plans in case of planned/unplanned leaves within the team. Ensure trainings across all team members with respect to any new or enhanced monitoring item. Conduct periodic re-training sessions within the team to ensure all analysts stay up to date with latest fraud monitoring & deep dive procedures. Identify gaps and inefficiencies in current workflows and proactively implement improvements to enhance fraud monitoring and response efficiency. Maintain comprehensive documentation, including fraud detection playbooks, standard operating procedures and monitoring trackers. Guide development team with respect to their daily projects (Technical skills required SQL, Excel) and stay-up to date with new monitoring items or enhancement to existing monitoring items. Develop Power Automate (UI Based, no coding needed) workflows to support ongoing automation initiatives. Partner with various product leads to ensure alignment on various Monitoring Items Work Window : US Shift

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www.exlservice.com

Business Process Management / Analytics

New York

20,000+ Employees

1140 Jobs

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Rohit Kapoor

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Manager/ Sr. Manager - Fraud Operations