Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose Differentiated Customer Experiences Leading through Service Job Duties & responsibilities Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date. Adhering to the Service Management Principles: Increase client interactions and ensure that they are handled as per the RED Service standards Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM 100% mandatory coverage of all qualified Treasures every quarter Ensure 100% implementation of CBG Client Contact Management Policy Ensure 20 Unique clients are covered every month under CCM, and details updated in CRM or as per applicable target. Requirements Minimum 10 years of front line client experience with a leading bank or financial institution. Education / Preferred Qualifications Graduate/Postgraduate Core Competencies Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time- Embed the service culture for all customer touchpoints particularly complaint resolution and client communication Support the sales team to acquire 60% of the customers digitally IWealth, Pweb, etc. Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators Support the CSOs (Client Service Officers) on daily BAU as per requirement Co-ordinate with support functions for ad-hoc banking related requirement received from clients Customer service lobby management (client walk-ins) for mapped branches Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management. Resolution of 95% of branch requests and enquiry within stipulated TATs Ensure resolution of 100% complaints within 1 day Technical Competencies Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI Preferred to have working experience on CRM applications Should be well versed with MS -Office applications like WORD, EXCEL, POWER POINT Work Relationship Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due. Ensure on time calling for all I-Wealth leads Ensure TRE and Global Indian clients are given priority processing and attention Ensure timely closure of Deferrals taken within the stipulated timelines.

Apprenticeship Programme, DBS Tech India (DTI), Hyderabad Business FunctionAt DBS, Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. The ProgrammeAre you keen to apply your technological knowledge to real-world challenges?Join the DTI Apprenticeship Programme where you can get a head start in your technology career with DBS!During this program, you will have the opportunity to learn and contribute to DTI's growth story in digital transformation, as we strive to evolve into a World-Class Engineering Organization. You will experience a transformative journey with dynamic challenges through real-time projects, unlocking multifaceted expertise providing springboard for your corporate adventure.This is a hybrid programme spanning - virtual for 8 months and 4 months from our impressive workspace in Hyderabad. Throughout the program's duration, you will receive a competitive stipend and benefits while pursuing your studies. Successful completion of the programme also offers an opportunity to secure a spot in the Flagship DTI Skill Enhancement Education & Development (SEED) Programme (Full-time opportunity with DBS). Do refer to the below image for the journey of an apprentice with DTI. Eligibility Criteria Candidates currently in the third year (graduating in 2026) of their BE/BTech program in Computer Science or Information Technology, holding a GPA of 7 or above without any backlogs. Committed to work from Hyderabad location for 4 months, commencing in January 2026. Self-motivated team player who enjoys working in a fast-paced environment. Adaptable, creative, decisive, and resilient, and demonstrate good interpersonal and communication skills.

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they we're made just for you. Acquiring new accounts (Current and Savings) from branch catchment area Quality sourcing of salary accounts from corporates Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc manage the portfolio. Participate in corporate induction and migration events around the catchment area Build strong relationship with internal teams to leverage existing relationships from SME Conduct low-cost micro marketing activities around catchment areas for lead generations. Requirements 1 - 2years of relevant experience Graduation/Post Graduation Sales Networking Skills Good Communication Listening Skills Goal / Target oriented IRDA AMFI certification is preferred. This is a must post joining. Excellent verbal and written communication skills Banking Knowledge Computer Skills Digital Knowledge Good Network in the Market

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Job Purpose The position ensures to: Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5) Fulfil All Responsibilities In Relation To Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers Support the branch operations officer in book-keeping and maintenance of documents. Job Duties & Requirements Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions Process cash transactions, transfer transactions and clearing of instruments Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges Required Experience 2-4 years Banking Experience Education / Preferred Qualifications Graduate preferably Banking/Commerce Core Competencies Excellent interpersonal and communication skills Ability to build strong relationships with clients Responsible Ability to meet deadlines Knowledge about internal/external regulations Technical Competencies Good Computer Knowledge Work Relationship Team player Self-motivated and takes initiative Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements en Primary Location India-Uttar Pradesh-Lucknow Job Operations Schedule Regular Job Type Full-time Job Posting Jan 9, 2026, 10:30:00 AM

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job Purpose* To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM = > INR 1 million through “need-based approach”r; and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.* To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teamKey Accountabilities* Acquire and upgrade quality clients in the branch location areas to Treasures segment.* Engage with existing customers to deepen the wallet share through retention and growth of AUM.* Accountable for achieving monthly & annual volume and revenue objective, as agreed.* Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth* Ensure proper implementation & execution of product strategies through effective relationship management.* Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions* Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.* Drive and deliver exemplary customer service in the local market and uphold DBS service standards.* Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.* Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & responsibilities* Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM = > INR 1 M* Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.* Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.* Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork* Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.* Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.* To exercise appropriate due diligence while on-boarding and engaging with clients.* Establish DBS as a primary banker for clients and as a prominent banking provider in India.Required Experience* Minimum 5 years of experience in in a reputed bank and proficient in banking products.* In-depth knowledge of local market and competition.* AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantageEducation / Preferred Qualifications* Graduate(10+2+3).

Business FunctionRisk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructureJob Purpose* To enhance the recoveries from Charge off acs* Maintain and manage bucket balances and reduce NPA on the bank’s bookKey Accountabilities* Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets* Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly* Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff* Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.* Field visitations on Delinquent accs & monitor DCA’s collections performance & efficiencies, thereby ensuring achievement of monthly targets.Job Duties & responsibilities* Manage collection activities of assigned location through team and collection agencies.* Ensure the DCA complies with Bank’s Outsourcing requirement* Review & investigates customer complaints on DCA* Review customer’s settlement proposal when raised by the DCA* Check on timely account allocation to the DCARequired Experience* At least 3 years of experience in Retail Collection( Experience in Credit Cards collections is a must)Education / Preferred Qualifications* Graduate/Post Graduate along with sound domain knowledge in Retail CollectionsCore Competencies* Good presentation & negotiation skills* Good interpersonal skills* Good knowledge of the industry* Acumen to manage Collection agencies Technical Competencies* Good knowledge of Collection tools & techniques* Knowledge of various Asset products and risks associated with them

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Acquiring new accounts (Current and Savings) from branch catchment area •;Quality sourcing of salary accounts from corporates* Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio.* Participate in corporate induction and migration events around the catchment area* Build strong relationship with internal teams to leverage existing relationships from SME* Conduct low-cost micro marketing activities around catchment areas for lead generations.Requirements* 1 - 2years of relevant experience* Graduation/Post Graduation* Sales & Networking Skills* Good Communication & Listening Skills* Goal / Target oriented* IRDA & AMFI certification is preferred. This is a must post joining.* Excellent verbal and written communication skills* Banking Knowledge* Computer Skills & Digital Knowledge* Good Network in the MarketApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Acquiring new accounts (Current and Savings) from branch catchment area •;Quality sourcing of salary accounts from corporates* Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio.* Participate in corporate induction and migration events around the catchment area* Build strong relationship with internal teams to leverage existing relationships from SME* Conduct low-cost micro marketing activities around catchment areas for lead generations.Requirements* 1 - 2years of relevant experience* Graduation/Post Graduation* Sales & Networking Skills* Good Communication & Listening Skills* Goal / Target oriented* IRDA & AMFI certification is preferred. This is a must post joining.* Excellent verbal and written communication skills* Banking Knowledge* Computer Skills & Digital Knowledge* Good Network in the MarketApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business FunctionRisk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximize returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Job Purpose* To maintain the bucket balances and reduce NPA on the bank’s book* Ensuring that effective tools are applied to recovery losses* Ensuring all the data requirements are managed well for any inputs needed for analytics , legal inputs, etc.Key Accountabilities* Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets across UL & Cards product.* Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly.* Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff* Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.* Execution of legal remedies like sec.138, Lok adalat* Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets are achieved.* Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.* Ensure monthly KRI & RCSA for DCA’s are tracked without any BreachJob Duties & responsibilities* Manage collection activities of assigned location through team and collection agencies.* Ensure the DCA complies with Bank’s Outsourcing requirement* Review & investigates customer complaints on DCA* Review customer’s settlement proposal when raised by the DCA* Perform Controlled Self-Assessment on the DCA on a month on month basis* Capacity planning for DCA’s from time to time* Tracking of daily Field collector productivity by maximizing payment recoveries from Delinquent accounts* Checking of Invoices raised by DCA and tracking for timely payment to DCA’s* Any other responsibility assigned to him/her from time to time by the Supervisor* Check on timely account allocation to the DCAEducation / Preferred Qualifications* Graduate/Post Graduate along with sound domain knowledge in Retail CollectionsCore Competencies* Good analytical skills* Good presentation & negotiation skills* Good interpersonal skills* Good knowledge of the industry* Acumen to manage Collection agenciesTechnical Competencies* Sound knowledge of policies / lending frameworks followed for retail products* Good knowledge of Collection tools & techniques* Sound understanding of regulatory guidelines on Collections issued by RBI (local regulations in India), MAS and local laws and regulations that impact retail businesses in general.* Knowledge of various Asset products and risks associated with them.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role requires an experienced professional with a strong background in wealth management, exceptional leadership capabilities, and a proven track record in business developmentJob Duties & responsibilities* Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM = > INR 6cr* Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM* A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements* Ensure complete knowledge of all products & services through continuous skill and knowledge improvement* Provide feedback on market, competition, and products, suggest innovations & ideas for continuous product and service improvements* Use financial acumen and investment expertise to review a client's information, work closely with the Research and Advisory team to provide superior investment solutions thereby helping the client reach short-term and long-term investment goals, and seamlessly align service delivery for an enhanced customer experienceRequirements: * Experience in HNI Sales / Wealth Management / Private Banking segment and handling an investment book of min 200cr INR* The ideal candidate will have previous Private Banking experience, should have existing relationship with key corporates, family offices, and distributors and bring along with a transferable book of discretionary managed investments* MBA / CA or equivalent from a premium institute* Sound understanding of financial planning and wealth management products in India* In-depth knowledge of local market and competitionCore Competencies* Effective probing and listening skills* Strong Relationship Management and influencing skills* Self-driven and ambitious* Good written and verbal communication skills* Results-oriented, analytical and ability to deliver results under pressure* Understanding of competitive positioning* Strong service orientation, customer-centric behaviorDBS India - Culture & Behavior* Performance through Value Based Propositions* Ensure customer focus by delighting customers & reduce complaints* Build pride and passion to protect, maintain and enhance DBS’ image and reputation* Enhance knowledge base, build skill sets & develop competencies* Execute at speed while maintaining error free operations.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Acquiring new accounts (Current and Savings) from branch catchment area •;Quality sourcing of salary accounts from corporates* Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio.* Participate in corporate induction and migration events around the catchment area* Build strong relationship with internal teams to leverage existing relationships from SME* Conduct low-cost micro marketing activities around catchment areas for lead generations.Requirements* 1 - 2years of relevant experience* Graduation/Post Graduation* Sales & Networking Skills* Good Communication & Listening Skills* Goal / Target oriented* IRDA & AMFI certification is preferred. This is a must post joining.* Excellent verbal and written communication skills* Banking Knowledge* Computer Skills & Digital Knowledge* Good Network in the MarketApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Acquiring new accounts (Current and Savings) from branch catchment area •;Quality sourcing of salary accounts from corporates* Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio.* Participate in corporate induction and migration events around the catchment area* Build strong relationship with internal teams to leverage existing relationships from SME* Conduct low-cost micro marketing activities around catchment areas for lead generations.Requirements* 1 - 2years of relevant experience* Graduation/Post Graduation* Sales & Networking Skills* Good Communication & Listening Skills* Goal / Target oriented* IRDA & AMFI certification is preferred. This is a must post joining.* Excellent verbal and written communication skills* Banking Knowledge* Computer Skills & Digital Knowledge* Good Network in the MarketApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Generate sales through assets, liability and other banking products as well as TPP* Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any* Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions* Reduce customer dormancy and customer attrition* Ensure branch target achievement through effective upselling and cross selling* Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively* Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships* Address customer queries and grievances escalated by the branch personnel in a timely manner* Ensure Lead sharing with respective Business like IBG for Assets etc.* Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting* Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit* Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.* Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel* Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team memberRequirements* 6-8 years in handling Branch of a reputed Bank* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Effective communication between self and superior* Inter-personal skills & team player* Display of RED Attitude (Reliable, Easy to deal with & Dependable)Apply Now* We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Manage & control all operational functions of the branch with zero errors.* Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.* Ensure timely receipt and submission of regulatory and other reports by the Branch.* Participate in process improvement exercises within branch/cluster.* Identify areas where productivity enhancement and cost reduction initiatives can be introduced.* Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.* Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.Requirements* Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.* The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.* Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.* Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.* Leadership & management skills.* Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.* Analytical skills.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for youJob Purpose* Differentiated Customer Experiences – Leading through ServiceKey Accountabilities* Embed service culture for all customer touchpoints particularly complaint resolution and client communication.Job Duties & responsibilities* Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date.* Adhering to the Service Management Principles: Increase client interactions and ensure that they are handled as per the RED Service standards –* Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM* 100% mandatory coverage of all qualified Treasures every quarter* Ensure 100% implementation of CBG Client Contact Management Policy* Ensure 20 Unique clients are covered every month under CCM, and details updated in CRM or as per applicable target.RequirementsMinimum 6 to 8 years of front line client experience with a leading bank or financial institution.Education / Preferred Qualifications* Graduate/PostgraduateCore Competencies* Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-* Embed the service culture for all customer touchpoints particularly complaint resolution and client communication* Support the sales team to acquire 60% of the customers digitally – IWealth, Pweb, etc.* Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately* Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators* Support the CSOs (Client Service Officers) on daily BAU as per requirement* Co-ordinate with support functions for ad-hoc banking related requirement received from clients* Customer service lobby management (client walk-ins) for mapped branches* Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM* Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.* Resolution of 95% of branch requests and enquiry within stipulated TATs* Ensure resolution of 100% complaints within 1 dayTechnical Competencies* Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI* Preferred to have working experience on CRM applications* Should be well versed with MS -Office applications like WORD, EXCEL, POWER POINTWork Relationship* Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due.* Ensure on time calling for all I-Wealth leads* Ensure TRE and Global Indian clients are given priority processing and attention* Ensure timely closure of Deferrals taken within the stipulated timelinesDBS India - Culture & Behaviors* Performance through Value Based Propositions* Ensure customer focus by delighting customers & reduce complaints* Build pride and passion to protect, maintain and enhance DBS’ image and reputation* Enhance knowledge base, build skill sets & develop competencies* Execute at speed while maintaining error free operations* Maintain the highest standards of honesty and integrity.

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Acquiring new accounts (Current and Savings) from branch catchment area •;Quality sourcing of salary accounts from corporates* Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio.* Participate in corporate induction and migration events around the catchment area* Build strong relationship with internal teams to leverage existing relationships from SME* Conduct low-cost micro marketing activities around catchment areas for lead generations.Requirements* 1 - 2years of relevant experience* Graduation/Post Graduation* Sales & Networking Skills* Good Communication & Listening Skills* Goal / Target oriented* IRDA & AMFI certification is preferred. This is a must post joining.* Excellent verbal and written communication skills* Banking Knowledge* Computer Skills & Digital Knowledge* Good Network in the MarketApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you. Responsibilities Generate sales through assets, liability and other banking products as well as TPP Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions Reduce customer dormancy and customer attrition Ensure branch target achievement through effective upselling and cross selling Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships Address customer queries and grievances escalated by the branch personnel in a timely manner Ensure Lead sharing with respective Business like IBG for Assets etc Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team member Requirements 6-8 years in handling Branch of a reputed Bank Excellent interpersonal and communication skills Ability to build strong relationships with clients Responsible Ability to meet deadlines Knowledge about internal/external regulations Effective communication between self and superior Inter-personal skills & team player Display of RED Attitude (Reliable, Easy to deal with & Dependable) Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements Primary Location India-Maharashtra-Nashik Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jan 23, 2026, 2:30:00 AM

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Responsibilities To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Acquire and upgrade quality clients in the branch location areas to Treasures segment Engage with existing customers to deepen the wallet share through retention and growth of AUM Accountable for achieving monthly & annual volume and revenue objective, as agreed Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews To exercise appropriate due diligence while on-boarding and engaging with clients Establish DBS as a primary banker for clients and as a prominent banking provider in India Requirements Minimum 5 years of experience in a reputed bank and proficient in banking products In-depth knowledge of local market and competition AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Graduate(10+2+3) Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Primary Location India-Maharashtra-Nerul Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jan 27, 2026, 10:30:00 AM

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job Purpose* To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM = > INR 1 million through ?need-based approach? and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.* To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teamKey Accountabilities* Acquire and upgrade quality clients in the branch location areas to Treasures segment.* Engage with existing customers to deepen the wallet share through retention and growth of AUM.* Accountable for achieving monthly & annual volume and revenue objective, as agreed.* Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth* Ensure proper implementation & execution of product strategies through effective relationship management.* Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions* Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.* Drive and deliver exemplary customer service in the local market and uphold DBS service standards.* Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.* Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & responsibilities* Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM = > INR 1 M* Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.* Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.* Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork* Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.* Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.* To exercise appropriate due diligence while on-boarding and engaging with clients.* Establish DBS as a primary banker for clients and as a prominent banking provider in India.Required Experience* Minimum 5 years of experience in in a reputed bank and proficient in banking products.* In-depth knowledge of local market and competition.* AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantageEducation / Preferred Qualifications Graduate(10+2+3).

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Acquiring new accounts (Current and Savings) from branch catchment area •;Quality sourcing of salary accounts from corporates* Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio.* Participate in corporate induction and migration events around the catchment area* Build strong relationship with internal teams to leverage existing relationships from SME* Conduct low-cost micro marketing activities around catchment areas for lead generations.Requirements* 1 - 2years of relevant experience* Graduation/Post Graduation* Sales & Networking Skills* Good Communication & Listening Skills* Goal / Target oriented* IRDA & AMFI certification is preferred. This is a must post joining.* Excellent verbal and written communication skills* Banking Knowledge* Computer Skills & Digital Knowledge* Good Network in the MarketApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.