Telecalling job only for Female Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person

Telecalling job only for Female Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person

Job Requirements Job Description Job Title – Branch Operations Manager- MBL Place of work – Mumbai Business Unit – Retail Banking Function – Micro Business Loans Job Purpose Branch Operations Manager is responsible for day to day operations of the branch including Disbursement and customer relationship [ Roles & Responsibilities Responsible for managing Micro business loan Disbursement. To maintain TAT & Quality of the files at the time disbursement Checking and disbursement of MBL cases on system based on the Company policy and parameters To co-ordinate with all Stake Holders like Sales, Credit, FCU on a regular basis for process and policy changes and daily work Managerial & Leadership Responsibilities Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity Attract & retain best-in class talent to meet Bank's rapid growth targets Educational Qualifications Graduate – Any Post Graduate – Any (Optional) Experience: Minimum of 3 Years of experience in Operations/ Customer Service.

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-3 Years in NBFCs/Banking.

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-3 Years in NBFCs/Banking.

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking.

Job Requirements Job Requirements Role/ Job Title : Branch Manager-Micro Business Loan Function/ Department : Micro Business Loans Job Purpose The role entails scaling up the business for the Micro Business Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Target and Manpower planning for the branch. Ensure recruitment and training of manpower – Sales Manager/Branch sales manager & branch credit and collection manager and feet on street. Will be responsible for meeting disbursements targets month on month. Identifying business clusters with high potential and execute penetration strategies. Tracking and improving Manpower Productivity at all levels. Monitoring and mentoring the branch team. Keeping a regular track of competition and reporting new products / market developments to upstream. Managing product mix and branch profitability. Managing the bucket collection and overall portfolio management. Managing internal and external audit compliance. Education Qualification Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation : MBA, PGDM Experience : 2+ years of relevant experience

Job Requirements Job Requirements Role/ Job Title: Area Sales Manager - Home Loans Function/ Department: Retail Banking Job Purpose The role entails scaling up the business for the Home Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - product head, operations, sales, Information technology, credit, business intelligence unit for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Acquisition of Home loan customers in the identified segment and reference generation from the specified catchment area. Grow the asset under management base for home loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met. Collaborate with the product head home loan to ensure that the customers are offered the best-in-class solutions funding or multi-funding requirements and key direct sales team are appropriately incentivized. Design channel mix strategy and develop constructive relationships with digital marketplace partners and key alliances. Design a fulfilling customer journey leading to customer delight and making IDFC FIRST their banking partner of choice. Oversee distribution channel success through relationship manager training, enablement, integration of alliance channels, improved turnaround time, focused intervention on low productivity locations etc. Ensure the successful adoption of internal compliances and regulatory framework across the business. Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics. Education Qualification (Fulltime) Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management Post-graduation: MBA, PGDM Experience: 5 to 10 years of experience in home loans low-income group or middle-income group.

Job Requirements Role/ Job Title: Area Head - Affordable Mortgage Loans Function/ Department : Affordable Mortgage Loans Job Purpose 'This role involves leading and scaling the Affordable Mortgage business across assigned branches by formulating and executing strategies to drive business growth. The incumbent is responsible for managing operations and optimizing resources with a strong focus on cost efficiency and technology adoption. A key aspect of the role includes building strategic relationships with local dealers to position the bank as their preferred financial partner, thereby increasing business volumes. The role encompasses expanding branch presence, enhancing product penetration, and ensuring exceptional customer service delivery. It demands close coordination with product and operations teams to enable effective customer acquisition, servicing, and relationship deepening. In addition, the role is accountable for building high-performing teams, implementing effective systems and processes, and nurturing a customer-centric culture. The incumbent will also be responsible for delivering customer and employee satisfaction goals, with full P&L ownership, contributing significantly to the overarching objectives of the bank. Roles & Responsibilities ' Own the P&L of the assigned branches, overseeing all aspects of operations, including distribution, sales, customer service, and administration. Drive business performance by developing and executing region-specific strategies to achieve and surpass business goals and revenue targets. Ensure sustainable profitability across both asset and liability products by optimizing product mix and pricing strategies. Act as the custodian of people, processes, and documentation for the branches in the region, with a responsibility to ensure governance, control, and efficiency. Analyse market dynamics and competition, providing valuable insights and feedback to product teams for continuous improvement and innovation. Lead a team of RMs to drive customer acquisition, deepen existing relationships, and deliver a comprehensive suite of product services. Monitor loan collections and recoveries, ensuring healthy portfolio performance and minimal delinquencies. Ensure that pricing, processes, and policies are aligned with organizational objectives and market competitiveness. Collaborate with Risk and Credit teams to assess and improve portfolio quality and proactively address any risk exposures. Achieve key metrics including productivity, efficiency, financial performance, customer satisfaction, and compliance with regulatory standards. Conduct periodic field audits and customer verifications to maintain operational integrity and compliance. Foster relationships with individual and institutional clients to enhance loyalty and long-term engagement. Lead manpower planning, recruitment, and training initiatives for both on-roll and off-roll staff to build a high-performing, future-ready workforce. Evaluate and implement new initiatives related to products, channels, and processes to boost operational efficiency and customer convenience. ' Build team capabilities to cross-sell and upsell multiple banking products across various locations. Share best practices and competitive intelligence with other regions and clusters to foster knowledge exchange and consistent performance. Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines. Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals. Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality. Coordinate with internal teams and departments to deliver holistic solutions to customers across the service spectrum. Education Qualifications Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 5 to 10 years of relevant experience.

Job Requirements Job Requirements Job Title – Associate Relationship Manager-Group Business Unit - Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather Latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 0 - 5 years of relevant branch banking experience.

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager - Corporate Coverage Function/ Department: Wholesale Banking Job purpose: - Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade. Roles & Responsibilities Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice. This role further entails the responsibility of understanding client needs, business and sector characteristics. Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies. The role bearer is accountable for customer acquisition, due diligence and recovery. Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients. Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank. Gather and leverage market intelligence to incorporate best practices. Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals. Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes. Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance. Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business. Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Education Qualifications Graduation: Any graduate Post Graduation: Any postgraduate Experience : - 2-5 years of relevant experience in relationship management.

Job Requirements Job Title – Associate Relationship Manager-Group Business Unit - Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather Latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 0 - 2 years of relevant branch banking experience.

Job Requirements Role/ Job Title: Area Credit Manager- Secured Loans Function/ Department: Rural Banking Job Purpose To assess, evaluate, review, and approve proposals as a first officer for the business banking relationship which is referred to retail credit. Maintain the service level deliverables agreed with counter parts. Effective portfolio management including regular monitoring, early warning identifications, deferral tracking, renewals and working on appropriate account strategy in conjunction with business team in line with the Banks risk appetite. Roles & Responsibilities Appraisal of proposals: Credit appraisal of loan application within defined guidelines and accordingly take decision, recommend for approval to higher authorities. To convey a clear opinion/ Highlight Critical risk along with suitable mitigates if any, regarding the acceptability of the proposed transactions/ facilities covering business model, industry risk, structure, Bank Conduct and Financials risk. Awareness of the product proposed suitability to client requirement. Conduct personal discussion with customers. Portfolio Monitoring Timely Renewal. Deferral Management. EWS Management. Customer visits on key customers and high value relationship. Turn Around Time Maintaining the defined credit and end to end TATs to timely service internal as well as external customers. Co-ordination with Counter parts in Business, Operations, Legal, Technical and others as required. Ensure all MIS related to credit are submitted within defined timeliness. Area Knowledge. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 5 to 10 years of relevant experience.

Job Requirements Job Title: Deputy Manager-Acquisition (Corporate Salary) Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Sales & Relationship Management- Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Pune, Maharashtra, India Additional Parameters IDFC FIRST Bank is seeking a highly motivated and results-driven individual to join our team as a Deputy Manager-Acquisition (Corporate Salary). As a leading financial institution, we are committed to providing our customers with exceptional service and innovative solutions. We are looking for a candidate who shares our passion for excellence and is eager to contribute to our success. Key Responsibilities Identify and acquire new corporate clients for the bank's salary account program Build and maintain strong relationships with corporate clients to ensure long-term partnerships Develop and implement strategies to increase the bank's market share in the corporate salary account segment Conduct market research and analysis to identify potential clients and understand their needs Collaborate with internal teams to develop customized solutions for corporate clients Meet and exceed sales targets and contribute to the overall growth of the bank Stay updated on industry trends and competitor activities to identify new business opportunities Provide excellent customer service and resolve any issues or concerns raised by clients Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 3 years of experience in sales and relationship management in the banking industry Proven track record of meeting and exceeding sales targets Strong understanding of corporate banking products and services Excellent communication and interpersonal skills Ability to build and maintain relationships with clients at all levels Proficient in Microsoft Office and CRM software Willingness to travel within the assigned territory If you are a self-motivated and results-driven individual with a passion for sales and relationship management, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Join our dynamic team and be a part of our journey towards becoming a leading financial institution in India.

Job Requirements Job Description: Position: Relationship Manager-Business Banking Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Business Lending > Sales > Business Lending Location: Mumbai, Maharashtra, India IDFC FIRST Bank is seeking a highly motivated and experienced Relationship Manager to join our Business Banking team. As a Relationship Manager, you will be responsible for managing and growing a portfolio of business clients, providing them with exceptional service and customized financial solutions. Key Responsibilities Develop and maintain strong relationships with business clients, understanding their financial needs and providing them with appropriate solutions Identify and acquire new business clients through various channels such as referrals, networking, and cold calling Conduct thorough financial analysis of potential clients to assess creditworthiness and risk Prepare and present credit proposals to the credit committee for approval Monitor and manage the performance of the assigned portfolio, ensuring timely and effective resolution of any issues or concerns Collaborate with internal teams such as product, operations, and credit to ensure seamless delivery of services to clients Stay updated on market trends and competition to identify new business opportunities and improve existing products and services Achieve individual and team targets for business growth and profitability Qualifications Bachelor's degree in Business, Finance, or related field Minimum of 3 years of experience in business banking or commercial lending Strong understanding of financial products and services, particularly in the SME segment Proven track record of acquiring and managing business clients Excellent communication, negotiation, and relationship management skills Ability to analyze financial statements and assess credit risk Proficient in MS Office and CRM software Knowledge of local market and competition is preferred Must be willing to travel for client meetings and business development activities We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a driven and results-oriented individual with a passion for business banking, we want to hear from you. Apply now to join our dynamic team at IDFC FIRST Bank.

Job Requirements Job Requirements Role/Job Title: Associate Customer Service Manager Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Responsibilities Roles & Responsibilities: Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures. Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification. Handling cash and clearing transactions. Maintaining good audit rating for the branch. Work towards ensuring best in class service delivery at the branch for external and internal customers. Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk. Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs. Employ tools such as automation and digitization to increase process efficiency. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 2 to 5 years of relevant experience in Banking or allied Business.

Job Requirements Job Description Job Title – Collection Manager Place of work – Mumbai Business Unit - Retail Banking Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis ­­ Educational Qualifications Graduate – Any Post Graduate – Any Experience: Minimum of 3 or more years of experience in collections.

Job Requirements Role/Job Title - Bank Authorizer Business - Retail Banking Function/ Department: Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell Deliver business target assigned as per performance score card Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report. Client relationship management and customer services related to retail banking operations Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities

Job Requirements Job Description Job Title – Associate Relationship Officer Place of work -Karnataka/Chhattisgarh/Odisha/Rajasthan/Gujarat/Madhya Pradesh/Andhra Pradesh Business Unit – Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Responsibilities Roles & Responsibilities: Manage zoning activity to map household needs in villages and areas allocated Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship Nudge behavioral changes in customers to drive them towards online banking Maintain high collections efficiency through discipline and drive Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Conduct field audits and customer verifications to ensure high quality of accounts '-Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Educational Qualifications 12th –Any Graduation-Any Post Graduation-Optional Experience 0-1 years of relevant branch banking experience, fresher’s can apply.

Job Requirements About the Role Territory Manager-Consumer Durable Loan Open Market is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank. Key Responsibilities Primary Responsibilities Recruitment and training of DSTs and onboarding dealerships or stores. Source and manage business through DSTs and Dealerships Acquire new customers and ensure consistent loan disbursement volumes. Maintain a high-quality loan portfolio by minimizing delinquencies and rejections. Stay updated on retail asset products, operations, and current market trends. Identify evolving market dynamics and develop strategies for channel development and customer acquisition. Deliver high-quality customer service and ensure customer satisfaction. Recommend improvements to sales processes and policies to enhance operational efficiency and service quality. Work closely with Collection team to reduce net credit loss and delinquency rates. Secondary Responsibilities Collaborate with internal teams to support automation and digital initiatives. Contribute to the bank’s growth targets by supporting strategic sales and service initiatives. What We Are Looking For Education Graduate in any discipline. Postgraduate qualification is preferred. Experience Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector. Skills and Attributes Strong understanding of retail lending products and credit operations. Proven ability to manage sales channels and drive business growth. Excellent communication, negotiation, and relationship management skills. Analytical mindset with a focus on portfolio quality and risk management. Ability to lead teams and coordinate with multiple stakeholders. High level of integrity and commitment to compliance.