Role & responsibilities : 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile: 9962056096 - Esakki Sundar Email: g.esakkisundar@ujjivan.com

Role & responsibilities : 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile - 8940032512 - Kannan Ravi Email - kannan.ravi@ujjivan.com

Role & responsibilities : 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile: 9962056096 - Esakki Sundar Email: g.esakkisundar@ujjivan.com

Role & responsibilities : 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile - 8940032512 - Kannan Ravi Email - kannan.ravi@ujjivan.com

Preferred candidate profile Diploma or BE in Civil Engineering or Architecture (B. Arch) Good written and verbal communication skills in English and local language Understands and executes the Procedure of estimating Thorough knowledge of Methods of building estimates of residential projects, individual house and commercial properties. Understanding of the Structural stability, impact of earthquake and other natural calamities on the residential/commercial projects-individual units. Knowledge of local practices of the building structures across various localities. Interested Candidate please send your CV at: arijit.ghosh380@ujjivan.com

Role & responsibilities - Cluster Manager - Housing Loans Location - Balurghat

Preferred candidate profile At least 2 years of team handling experience. 3-5 years of experience in collection agency handling (Must have micro banking collection experience) Should have knowledge about NPA & Write Off Collection. Should have knowledge of local language & area. Should be open for extensive field visits. Location hiring for: Ranchi-1, Asansol-1, Nalbari-1, Samastipur-1 and Agartala-1 Interested candidates please share CV at: soumen.majumdar@ujjivan.com

Role & responsibilities 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile: 9945529755 - Mohan Kumar M Email: mohan.manjunath@ujjivan.com

Role & responsibilities: 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile: 6360112212 - Mahadevaswamy J Email: mahadevaswamy.j@ujjivan.com

Job Description Formulate area / location specific product programs and policies for growth of the Housing & Micro-Mortgages business in line with the objectives set. Undertake projects and lead cross functional teams for IT related projects to provide solutions for various process improvements. Undertaking periodic review of the business P&L, identify areas of good performance and improvement, and propose corrective action to ensure budgets and return ratios are met in line with plans for the Housing & Micro-Mortgages business. Business To identify products, segments and markets for the housing & MM loan segment to focus on. To formulate product programs, new products and policies to enable growth of the Housing & MM business. Drive the implementation of new policies & amendments through proper communication/training to all relevant stakeholders in the organization. To track performance of the Housing & MM business through MISs on various business and credit parameters like disbursements, of accounts, fees, PAR, NPAs, productivity and other parameters To review income plans and identify additional sources of revenues and fee income to drive overall profitability of the business. To work closely with marketing to develop various marketing schemes and marketing campaigns to enable growth of business Drive the Digital lending business of Housing & MM Initiate engagements with Fintech, technology companies, analytics companies, Payment solutions firms, and other similar companies for potential tie-ups for digital lending Support the Housing & MM Business team to achieve the business numbers for the year To prepare and finalize yearly business plans in discussion with the Business Head, regional heads, Finance and strategy teams To chart out the long term 3-4 years plans for the business in consultation with various stakeholders. To develop performance metrics for driving performance of the team members. To design contests and other marketing activities to drive performance of the business unit Keep abreast with latest in Housing & Micro Mortgage loan space with respect to legal and technical aspects and bring that to implementation. Customer To regularly travel, visit customers, meet connectors and builders and use insights to develop products and processes for better customer satisfaction To develop analytical tools for identifying customers for growing relationships and improving customer stickiness. To streamline processes to ensure improvement in TATs and timely delivery of financial services to customers. To liaise with other business for cross sell opportunities available internally. To work with RBM for rationalize team strength at locations for maximizing productivity. Engage with Customer and staff to understand the customer and field staff requirements while framing the policies and processes Internal process To visit front-end teams regularly and take feedback on processes and products to identify pain points that need to be addressed. To identify areas of process improvement and develop plans to improve processes in a time bound manner. To streamline processes in order to achieve seamless roll out of products and enhance customer responsiveness. To undertake projects and lead cross functional teams for IT related projects to provide solutions for various process improvements To ensure that the processes are compliant with internal and external audit requirements and RBI/other regulatory compliances To set up customer grievance cell as part of housing vertical. Learning & Performance Ensuring that all the employees across the regions are trained on products and processes. For any new product program and processes being introduced, communicate and train the business and credit teams Collaborate with training & development team to design & execute training programs on Credit Policies and Processes, Supervision, Collections and Analytics Ensure goal-setting, midyear review and annual appraisal process happens within specified timelines for self and reportees Provide Growth opportunities to team members to cross learning and mentoring talent Show more Show less

Role & responsibilities : 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile - 9976292090 - Sathish Raja N Email - sathishraja.n@ujjivan.com

JOB TITLE : Lead-Outbound Phone Banking GRADE : VP-I DEPARTMENT : Phone Banking LOCATION : Bangalore ROLE PURPOSE & OBJECTIVE Manage the end-to-end operations of the Out-bound unit; including selecting, onboarding and managing team on an ongoing basis to drive productivity and operational efficiency Provide regular reports on Outbound call performance, analyze data trends and offer insights to management for strategic decision - making Managing Projects, Campaigns related to Sales, Service & VRM Coordinate with business teams to strategize sales and service via call campaigns FINANCIAL SIZE 5.5 Cr Opex budgets. 500-600 Cr in Sales value. Manage a team of 120+ officers NON-FINANCIAL SIZE 6 to 8 Team Leaders & Specialists 2 contact centre units and subject to expansion 2.40 lakhs customer Interaction/Month (Sale & Service) Compliance with RBI, IRDA, TRAI and DoT regulations Vendor management Co-ordinating with Business team for business expansion. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Develop and execute effective strategic plans to achieve business objectives, aligning sales efforts with overall Ujjivan Small Finance Bank goals. Manage and oversee all outbound activities, including lead generation, sales presentation, sales negotiations, Campaigns, service sales & VRM. Develop, evaluate, and monitor Outbound contact center Assume overall responsibility for all Outbound operations and Meet set targets and benchmarks Provide technical training and support to the team Customer Achieve key SLAs for customer service at for out-bound phone banking Make competitive comparisons of competitors prices and services and providing business insights to the stakeholders. Keep abreast of sales trends and changes within the industry. Internal Process Formulate SLAs, policies and procedures (SOPs) for out-bound phone banking pertaining to call scripts, customer calling protocol etc.; oversee effective implementation of the same to ensure efficiency in day-to-day operations Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective stakeholders Oversee outbound Specialist, Team leaders and officers Review reports from Internal audit / risk team to identify repeat areas of non-compliance and ensure related closures Inform and collaborate within and across departments to drive overall sales targets Drive customer acquisition strategies through outbound campaigns Conduct market research, and competitor analysis Learning & Performance Implement training programs to enhance the skills and knowledge of sales team, keeping them informed about product updates and industry best practices Ensure adherence to training man-days/ mandatory training programs for self and reportees. Ensure goal-setting, midyear-review and annual appraisal process happens within specified timelines for self and reportees Monitor performance of staff against the defined goals/ metrics and take corrective action wherever required. Inculcate sales and service culture through trainings, upskilling, incentive, rewards & recognition programs. Educational Qualifications Graduate with good Sales experience, Analytical skills and experience in managing Out-Bound contact center Operations Experience (Years and Core Experience Type) 13-18 years of experience; preferably in BFSI/NBFC domain Should have experience in team handling in sales of banking products Certifications Candidates with suitable certification in Banking, Stakeholder management and sales management will be given priority Functional Skills Strategic Thinking Sales expertise Stakeholder Management Business acumen Knowledge of compliance and risk requirements Data Analysis SLA adherence Knowledge of sales force Technology proficiency Result oriented Behavioral Skills Decision Making Leadership Negotiation Skills Team Management Customer Focus Delegation Continuous Learning Competencies Sales Strategy development Revenue Generation Stakeholder Management Market Knowledge Innovation and adaptability Show more Show less

Role & responsibilities 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile - 9962056096 - Esakki Sundar G Email - g.esakkisundar@ujjivan.com

JOB TITLE : Specialist-Phone Banking Training GRADE : SM ROLE PURPOSE & OBJECTIVE Should devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes. Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development. Engage with all necessary stake holders and cross functional teams to meet and establish training requirements. Enhance employees’ skills, performance, productivity and quality of work. Deliver training needs at the Phone banking unit Conducts training classes, which include content about the job, the Company, and different client programs Facilitates new hire training using the provided curriculum to Phone Banking Officers Facilitates continuing trainings to existing Phone Banking Officers for new products and services Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process Coordinate and collaborate with all stakeholders to seek inputs of products & Process KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Ensure all trainings are done as defined within timelines Ensure Training SLA and certifications are Met Handle NHT and provide support as required Responsible for New joiners’ performance Manage New joiners’ attrition Update and manage training content Conduct call calibrations with External and internal stakeholders Conduct call listening activities Identify training and developmental needs and drive suitable training initiatives Enhance employees’ skills, performance, productivity and quality of work Customer (Both Internal & External) Ensure trainees are handling calls & providing 100% accurate resolution on calls Query and doubt handling Escalation handling Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently Provide guidance on how to escalate complaints / disputes within the organization Internal Process Publish Training calendar and other reports as defined within timelines Ensure adherence to process and audit requirements Coaching and feedback sessions for Trainees and existing staffs Maintain schedule adherence of trainees Manage NHT Attrition Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Certifications TTT Certification is a must NLP and IELTs Certification will be an added advantage Functional Skills Banking experience ELearning design Proficient with Microsoft Office Suite or related applications Behavioral Skills Strong interpersonal skills Ability to moderate large groups Extremely organized and detail-oriented Influencing Skills Competencies Excellent verbal and written communication skills with strong graphic design ability Banks Product Knowledge Awareness of Banking regulations Show more Show less

Role & responsibilities: 1. Should be able to deliver targeted business figures from the location of the branch. 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality. 4. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. Contact Details : Mobile: 8940032512 - Kannan Ravi Email: kannan.ravi@ujjivan.com

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. Track conversion across campaigns and products. Assists internal verticals in understanding sales opportunities and generate leads across product lines. Conduct basic training for tele callers for their campaigns Business/ Financials Monthly target adherence Increase lead conversion from cross selling Value Generation from campaigns Regular follow up with business team and coordinating with branches and other alternate channels Design new campaigns Customer (Both Internal & External) Market available training opportunities to employees and provide necessary information Provide performance feedback to team members & responsible for the professional development of the members. Customer retention checks. Conduct basic training for tele callers for their campaigns. Internal Process Develop models for improving sales lead generation through various campaigns. Attrition & Shrinkage to be managed within the existing parameters. Assists Businesses with understanding sales opportunities. Innovation & Learning Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and for the team. Ensure weekly reviews are conducted with the team. Awareness of standards and best practices of peers in the banking industry Maintain adequate knowledge of company products, services & processes Functional Skills Relationship Management Business Management Customer Relationship Upselling and Cross Selling Behavioral Skills Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability Competencies Banks Product Knowledge Planning and Organizing Skills Sales and Influencing Skills Awareness of Banking regulations

Business Managing Gold loan and portfolio for assigned branches. Increasing product penetration in existing customers of the bank. Maximization in NTB customers through GLO leads and other partner channels Ensure appraiser identification and management for hassle free processing of Gold Loan. Monitor, improve and repair productivity benchmarks for staff, TAT and process Staffs must achieve decided productivity standard of Gold Loan Business in all branches. Achievement of business targets in terms of loan book growth with weighted IRR. Ensure all credit (collections) parameters are achieved as set by the management. Organizing brand building, CSR and marketing activities for Gold Loan promotion. Ensure/ crosscheck the better services as per bank standards by partner channels to Gold Loan customers. Customer Ensure customers are educated about all Gold Loan schemes/services offered by Ujjivan. Ensure lower customer attrition by providing different Gold Loan Schemes as per customer requirement. Ensure maximum renewal of Gold Loan as per set benchmarks. Internal process Ensure compliance with lending guidelines, quality framework and audit requirements. Speedy resolution of any audit/ vigilance observations and take necessary steps to prevent recurrence audit and other regulations. Ensure appraisers must adhere the appraising standard as decided by bank. And timely rotation of Appraisers must be done. Monitor health of portfolio in the area under Management. Approve deviations and exceptions according to policy in place. Provide market feedback to product team to revise the product offerings. Service Quality Ensure all the TAT parameters are adhered. Ensure all the queries and complains raised by the customers in the assigned area are addressed in appropriate and timely manner. Focus on FTR (first time right) in all the services offered e.g. account opening, loan disbursement and service requests. Channel partners must adhere the standard service norms of bank. Learning & Performance Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch. Periodically evaluate the staff competences in various parameters set under goal setting and give feedback to concerned staff and supervisors Ensure adherence to training man-days/ mandatory training programs for self and reportees. Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees. Maintain critical staffing levels at all times through timely recruitment& training in conjunction with the HR team. Rich knowledge of markets, marketing activities and products Process & Compliance Orientation: Knowledgeable on KYC norms/guidelines for liabilities & unsecured loans Team management Ability to speak and read regional language(s)- is desirable Good knowledge of commonly used software like MS Office, outlook

The incumbent will be responsible for conducting Gold Inspection at the branches within scheduled timeline and TAT Responsible for Quality Inspection of the Gold Ornaments as per the process defined Discuss the Gold Inspection observations with concerned members and submit the report timely for necessary action. Publish regular updates and reports on Gold Inspection. Conducting and completion of Gold Audit for a branch within the timelines and TAT as per the policy Undertake Gold Inspection as per the calendar within the target time Responsible for carrying out Gold audit in various areas / activities of Bank branches Verify the quality, quantity and inventory of pledged gold without damaging the gold ornaments Conduct valuation and verification of gold ornaments with respect to weight, purity & Detect spurious, low purity gold and frauds to mitigate the risk Executing gold audit by following the process as prescribed Prepare Gold inspection report for review and release reports within timelines Emphasis on quality of Gold valuation and report writing Discussion of Gold Audit findings with Branch Managers Submission of Gold inspection report to reviewer for review Follow up for necessary action based on the observation To verify the earlier inspection report and its compliance/closure To verify whether there are any lapses in security and safety of the branch and assets Internal Process Quality of Inspecting gold and report writing covering of all loopholes Check purity of Gold ornaments and basic operational check like CCTV functioning, custodian availability during appraisal and data entry as per LOS and estimation slip. Check authenticity of transactions and adherence to systems and procedures by scrutinizing the transactions put through the relevant inspection period including handling ornaments Verify the records and registers to ascertain whether there is any lapses/discrepancy in maintaining such records Report to be submitted in the format prescribed, complete in all aspects with clear findings Timely accurate concise and effective documentation of gold loan inspection reports Response to queries /MIS and monthly reports within TAT To report any discrepancies without favour, not leaving out even seemingly minor irregularities as they may lead to serious irregularity in future Identify the probable threats and recommend solutions Verify/inspect safe room operations, security measures, day to day working of branch Ensure proper documentation is maintained for each loan and record is maintained after the verification Customer Coordinate with Business team, Branch team, Credit Team and Operations team for matters relating to Gold Loan Ensure timely response to any clarifications regarding Gold inspection Actively participate in Product, Credit or IT discussions Co-ordinate with Gold Loan Appraiser for any clarification if any Provide feedback on the training provided by Gold loan Trainers Send all reports/MIS on time to the concerned department Learning and Development Awareness on Regulatory guidelines with respect to Gold Loan Continuous market awareness e.g. if a group of persons or a suspected gang is operating in an area, the concerned risk factors to be studied in detail and alerted in order to avert possible losses Keep abreast of the changes in the industry and recommend suitable changes to management on Gold Inspection process or Gold Loan Risks Updating self on various regulatory compliances and circulars issued by RBI Updating self on various internal procedures, processes and new products introduced Improve the existing process to overcome the probable risk Adhering to high ethical standards and comply with all the laid down processes / policies Other Initiatives Undertake some special assignments regarding gold loan product. Automate any Gold Inspection processes and reports.

Walk-in Drive Alert !! Relationship Officer • Qualification: Minimum Graduate. Designation & Experience:- Relationship Officer - 0 - 3 years in banking, asset products sales which at least 1- 2 years in Mortgage Loan or LAP or Housing Loans sales in NBFC / HFC / Bank. Job Locations :- West Bengal Bandel/ Baidyabati/ Arambagh/ Dakshineswer/ Memari Date & Time- 2nd June 2025(Monday) , 11:00AM to 3:00PM Interview Venue- Ujjivan Small Finance Bank -Bandel Branch Station Road , Near Gurudwara, Keota, Saheb Bagan, Bandel, WB- 712123

Relationship Officer-Micro Mortgages Role & responsibilities:- Lead Generation Conduct regular marketing and sales activities to generate leads from the identified markets Dealing with the Customers- Engage with the customers at the front end to ensure smooth conversions from lead stage to disbursement and also repayment, recovery and retention. Process loan applications and disburse funds Provide excellent customer service and address customer queries Maintain accurate records and reports Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion Knowledge of Secured loans/ Mortgage Loans 2 years in sales and documentation of loans of which at least 1 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC. Experience Required for Gold Loan (Sales & Operation) - Graduate with min 1year & above experience in dealing with Gold Loan sales and operations in Banking or NBFC Qualification:- Minimum Graduate. Perks and benefits:- Competitive salary and benefits package Opportunity to work with a leading financial institution Professional growth and development opportunities Collaborative and dynamic work environment If you are a motivated and results-driven individual, please attend walk-in interview Walkin Interview Date:- 6th -JUNE -2025 (Friday) Time:- 11 a.m. to 3 p.m. Address:- Ujjivan Small Finance Bank- Panskura Branch, Word No-8, Bahir Gram, Panskura, West Bengal- 721152.