Team Leader-Outbound Phone Banking

Job Description

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. Track conversion across campaigns and products. Assists internal verticals in understanding sales opportunities and generate leads across product lines. Conduct basic training for tele callers for their campaigns Business/ Financials Monthly target adherence Increase lead conversion from cross selling Value Generation from campaigns Regular follow up with business team and coordinating with branches and other alternate channels Design new campaigns Customer (Both Internal & External) Market available training opportunities to employees and provide necessary information Provide performance feedback to team members & responsible for the professional development of the members. Customer retention checks. Conduct basic training for tele callers for their campaigns. Internal Process Develop models for improving sales lead generation through various campaigns. Attrition & Shrinkage to be managed within the existing parameters. Assists Businesses with understanding sales opportunities. Innovation & Learning Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and for the team. Ensure weekly reviews are conducted with the team. Awareness of standards and best practices of peers in the banking industry Maintain adequate knowledge of company products, services & processes Functional Skills Relationship Management Business Management Customer Relationship Upselling and Cross Selling Behavioral Skills Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability Competencies Banks Product Knowledge Planning and Organizing Skills Sales and Influencing Skills Awareness of Banking regulations