212 Attrition Control Jobs

Key Deliverables: Manage and oversee large-scale blue-collar workforce operations, focusing on recruitment, deployment, and exit processes. Handle attendance, attrition, and absenteeism management, ensuring compliance with company policies. Address payroll-related queries, manage incentive calculations, and ensure timely payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Role Responsibilities: Lead employee engagement initiatives and promptly address grievances. Implement strategies for attrition control and ensure employee retention. Collaborate effectively with internal and external stakeholders to enhance HR operations. Oversee payroll management and ensure accurate employee payments and incentives.

Key Deliverables: Manage and oversee large-scale blue-collar workforce operations, focusing on recruitment, deployment, and exit processes. Handle attendance, attrition, and absenteeism management, ensuring compliance with company policies. Address payroll-related queries, manage incentive calculations, and ensure timely payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Role Responsibilities: Lead employee engagement initiatives and promptly address grievances. Implement strategies for attrition control and ensure employee retention. Collaborate effectively with internal and external stakeholders to enhance HR operations. Oversee payroll management and ensure accurate employee payments and incentives.

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in International Non Voice Process • BPO/KPO background preferred • Knowledge of basic Excel and reporting tools

About HRBP Head the Corporate Function for Talent Management Specialist- HR team. What we are looking for Education- MBA (Must) Currently into Talent Management role Corporate Experience on Pan India Level (Preferred) Tech Savvy Analytical & Logical Reasoning P&L and ROI mind-set & experience Skilled in Initiation, influencing, value creation Values we cherish Accountable- You take ownership of your work, can work with minimum supervision and honor deadlines Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems and believe in constantly upgrading your skills. Team Player- You enjoys working with people and gel well with cross functional teams. Roles & Responsibilities: Employee Retention Design and execute people strategy Deep dive in continuous business & Consumer in-sights for right OD Initiatives Designing Short term / mid-term & long term employee retention projects Employee Satisfaction Best Practices & Market Research Employee development programs o Leading the Succession Planning across levels & Critical Talent Retentions Building corporate communications and employer branding Designing & implementing Development Centres & tools for high performance Best Practices & Market Research o Building corporate communications and employer branding Driving Employee Value Proposition with analysis and action plans Perform benchmark analyses of compensation and benefits Market Intelligence Report (including Glass Door analysis) Handle 400+ employee pool Enhancing Teams productivity & efficiency Candidates need to have experience of technology pool at present.

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

3+ Years of Experience in BPO Industry. 1+ Years of Team Coach (current or previous) experience in International voice process, or blended process. Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

Role : Senior Executive - HRBP, Warehouse Ops ( Off Roll ) Role & responsibilities We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word. Candidate comfortable with Rotational Shift.

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

Job description: Deliver defined Process SLA & KPIs. Manage & motivate a team of 12-15 Sales Comm Representatives. Maximize their productivity and improve Quality. Utilize and enhance the expertize of agents and make them reach the goal of monthly and yearly conversion targets. Control attrition and Shrinkage, Driving key process metrics like Utilization, occupancy, PSAT,FCR, conversion, AHT, Penetration etc. Monitoring Calls and providing feedback to Representatives, preparing reports and presentations for reviews. Complete self weekly login and take calls/chat/email as per quality standard Timely respond on email/chat/message of Sales network and provide complete support to them in loan and transaction processing Adhere Turn Around Time and make sure that expected outcome is delivered from respective campaign. Conducting team meetings pre and post shifts. Analyze daily / weekly reports MIS and taking necessary steps to improve performance. Prepare campaign strategy and execute them to meet the goal. Timely escalate the critical observation from campaign calling/chat/email from Sales Network team. Ensure to run all the campaigns in timely manner and inform to the line manager in case of delay. Performance sharing with agents in timely manner. Help agents earning incentives and work for the improvement of bottom performers. Getting reports streamlined on PowerBi and monitor them daily. Highlights to the Ops analytics team incase of any observation. Update the scripts as per campaign requirement Share daily updates in the group to all agents and make sure they follow the right and correct information on the partner and customer interactions

About Paisabazaar.com Paisabazaar.com is Indias largest online marketplace for financial products. We help customers compare and choose the best financial products across categories like personal loans, home loans, credit cards, and more. With a strong digital presence and cutting-edge technology, we aim to simplify financial decisions for millions of Indians. Role Overview : Designation: Team Leader Product: Business Loan. Location: Delhi NCR/Guragon We are looking for a dynamic and motivated Assistant Sales Manager to lead a team of sales executives in the Home Loan segment under the Digital Channel. This role demands strong leadership, excellent communication skills, and a performance-driven mindset to meet and exceed sales targets. Key Responsibilities: Lead a team of home loan sales executives to drive business through digital leads. Monitor and track team performance on daily, weekly, and monthly KPIs. Train, mentor, and motivate team members to maximize productivity. Ensure smooth coordination with internal teams and lending partners. Handle escalations and ensure high customer satisfaction. Analyze sales data and provide actionable insights to improve conversions. Achieve individual and team sales targets consistently. Candidate Requirements: Minimum 2-5 years of experience in home loan sales or related BFSI sector. Experience in on roll team handling, where they have to handle on roll employees Strong understanding of home loan products and the digital lending ecosystem. Excellent communication and interpersonal skills. Self-motivated with a target-driven approach. What We Offer: Unlimited Incentives. Fast-track growth opportunities in a rapidly scaling fintech company. Exposure to India's leading digital financial platform. Dynamic and collaborative work culture. Why Work at Paisabazaar? Part of the listed fintech giant PB Fintech (NSE: POLICYBZR) Fast-paced work environment in India's booming digital finance space Focus on digital innovation , customer experience, and data-driven decision-making Opportunities in sales, marketing , and more. If you are passionate about sales, enjoy leading teams, and want to be part of India's leading digital lending platform Paisabazaar.com is the place for you! Apply now and be part of our high-performance sales team. If you're interested for this role, Share your updated CV: WhatsApp at: 8448684083. Mail: krishanswarnkar@policybazaar.com When you sharing the CV pls mention: (Subject: "Team leader - Location" & Product: Home Loan)

Dear All, We have opening for our Online Store Operations role for our Reliance Dark Store for Mumbai/Navi Mumbai location. Candidate those who are keen interested in career into Retail Store Operation can apply to us with your CV/Resume. Please mail to: ayaj.sheikh@ril.com Company: Reliance Retail Ltd. Format: Grocery Format- Online Dark Store Position Name: Store Manager Required - Any Graduation Job Description: 1. Handling day to day Store Operations and ensures maximum profitability for the store. 2. Maintains store staff by recruiting, selecting, orienting, and training employees. 3. Delineate and achieve financial objectives by achieving an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Plan and achieve margins to achieve bottom line. 4. Communicates, drives and utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance 5. Develop and maintain suitable measures and systems for controlling stock control, to ensure sufficient levels of stock at minimum stock holding and to keep write-off stock to a minimum. 6. Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; Competition mapping/benchmarking activities. 7. Manage end-to-end operations for the assigned department. 8. Monitor inventory levels; ensure timely stock replenishment and order accuracy. 9. Supervise and schedule department staff for maximum productivity and shift coverage. 10. Ensure proper product display, cleanliness, and adherence to food safety & hygiene norms. Address and resolve customer queries or complaints related to the department. 11. Conduct regular audits on expiry dates, damages, and pilferage. 12. Work closely with the store manager to optimize department performance and sales. Regards, Ayaj Sheikh HR TEAM RELIANCE RETAIL LTD.Role & responsibilities Preferred candidate profile

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Can share resume at 8054935126

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Experience: Minimum 3+ years in a BPO Healthcare process, with at least 1 year as a Assistant Manager.

*************Radical Minds hiring for Team Leader - Travel************** They are responsible for coaching, mentoring, and motivating their team, as well as implementing and evaluating new processes and procedures. Team Leadership & Management: Inspiring and motivating: Creating a positive and collaborative work environment, fostering teamwork, and boosting team morale. Coaching and mentoring: Providing guidance, support, and training to team members to improve their performance and achieve their goals. Performance management: Monitoring team and individual performance against targets, identifying areas for improvement, and implementing action plans. Training and development: Conducting training sessions, providing feedback, and ensuring team members stay up-to-date on industry knowledge and best practices. Conflict resolution: Addressing and resolving any conflicts or issues that arise within the team. Sales & Customer Service: Customer relationship management: Ensuring exceptional customer service, handling inquiries, and resolving issues to maintain high levels of client satisfaction. Product knowledge: Staying updated on travel trends, destinations, and industry developments to provide expert advice to customers. Sales pipeline management: Managing leads and the sales pipeline to ensure a steady flow of business. Operational Tasks: Process implementation: Implementing new processes and procedures to improve efficiency and effectiveness. Reporting and analysis: Generating reports on team performance, analyzing data, and identifying areas for improvement. Compliance: Ensuring team members adhere to company policies and procedures, including those related to customer data security. Resource management: Effectively managing team resources to ensure smooth day-to-day operations. In essence, a Travel Team Leader acts as a bridge between management and the team, ensuring smooth operations, high performance, and excellent customer service. Address :- 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016 You can share your resume on :- 7678230426

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for Vashi This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance ) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic bpo Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: NAMRATA 8591217920 namrata.shinde@ext.icicilombard.com

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary - upto 5LPA (Depending upon last drawn) Interview Mode - Walk-in Language - English + Hindi Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Job Title: Sr. Executive/ Executive- HR Ops Job Summary: We have an exciting opportunity for a results-driven out of the box thinking HR Person. The HR Person needs to work with other members of the HR Department and employees to help and support the company on functional human resource objectives. This role will have a strong responsibility upon Employee Engagement & HR Operations and best practices within the organization. Responsibilities: • Take the entire responsibility for the entire joining (Documentation, Induction, ID generation) & Exit (Exit interviews, Exit form fill up and FNF) formalities. • Ensure that HR policies and processes are consistently administered both in the department and companywide. • Provide coaching and conflict resolution to managers and employees, and work with other members of the HR team to make recommendations for improvements. • Facilitate employee relations issues as needed. • Record and manage employee information such as, but not limited to, personal data, , compensation, benefits, tax data, pf, esic, attendance, performance evaluations and termination information. • Process unemployment claims and assist in appeals when needed. • Clearly present information and prepare reports for management. • Actively participate in policy and procedure development. • Perform a wide variety of tasks; the ability to change focus quickly as demands change is essential. • Conduct investigations in employee and customer situations, including but not limited to, harassment, discrimination, and violation of company policies. • Use tact when expressing ideas or opinions. • Assess situations and make optimal and speedy decisions. • Display enthusiasm and promote a friendly group working environment. • Assist other HR areas as needed. • Take an active role in understanding the business and employee issues company wide Experience: 3- 5 Years in HR Ops Qualification: Graduate /MBA in HR Compensation: As per industry standard Shift- Rotational

Dear Job Professionals, Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore We are currently hiring for the position of Assistant Manager – Operations in Bangalore for a domestic e-commerce voice process with a leading multinational BPO. If you have a strong background in customer service operations, leadership skills, and are ready to take the next step in your BPO career, this role is for you. Job Title: Assistant Manager – Operations Location: Bangalore Industry: BPO – Customer Support (E-commerce Voice) Employment Type: Full-Time, Permanent Work Mode: Work from Office Shift: Rotational shifts, 6 days working Interview Mode: Virtual Relocation Assistance: Not provided About the Company: We are a reputed BPO solutions provider, supporting India’s leading e-commerce platforms. Known for operational excellence and a high-performing work culture, we are expanding in Bangalore and looking for dynamic leaders to join our mission of delivering world-class customer experiences. Role Overview: As an Assistant Manager – Operations, you will be responsible for managing end-to-end voice support functions, leading teams, and ensuring performance excellence in a fast-paced e-commerce environment. Key Responsibilities: Lead and manage voice-based customer support teams Drive daily KPIs and SLAs including AHT, CSAT, FCR, and Quality Supervise TLs, QAs, and agents, ensuring floor compliance and operational effectiveness Monitor team performance, conduct appraisals, and create development plans Manage escalations, client interactions, and cross-functional coordination Optimize processes and implement performance improvement strategies Prepare and present operational reports to leadership and stakeholders Eligibility Criteria: Minimum 5 years of total BPO experience, with at least 2 years in an AM role Must have handled voice-based e-commerce customer service processes Graduate or above in any discipline Excellent communication in both Hindi and English is mandatory Proven ability to lead, coach, and manage large teams Must be flexible with rotational shifts Only immediate joiners or those with less than 15 days’ notice will be considered Candidates from e-commerce BPO background will be strongly preferred Compensation & Benefits: Salary: Up to 8 LPA (based on last drawn CTC and experience; max 30% hike applicable) Additional: Quarterly performance bonus as per company policy Opportunity to grow within a globally recognized e-commerce process How to Apply: Send your updated resume to Homa via WhatsApp at 9696714723 (If unavailable, kindly drop a message mentioning: AM Bangalore – E-commerce Voice ) Stay Updated: Join our WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOCareers #EcommerceSupport #VoiceProcess #BangaloreJobs #LeadershipRoles #SeniorHiring #CustomerSupportJobs #ApplyNow #OperationsManager #TeamHandling #BPOJobs #ShiningStarsITPL #HiringNow

Managing the service levels as defined in the SLA. Managing C-SAT & Quality score. Conducting Service Review Meetings. Managing Customer Expectations. KPI & KRA Ensure timely and accurate delivery of reports & MIS. Review of tickets tagged as part of SRs. Service improvement plans. Audit management. Ownership to get Tech issues of the process resolved without breaching SLA. Leading a team of agents and motivating them to achieve team SLA

You will be following defined procedures and receiving direction regarding work priorities from the manager. You will work independently on routine tasks and exercise limited discretion within established guidelines. As a Team Member, you will have a growing ability to apply general principles and standard techniques/procedures. You will be setting specific standards/objectives for yourself, team members, and allocated resources, influencing others during internal/external communication. Your primary objective will be to lead a team of RM's and to develop and manage the Agency POS Channel in the assigned geography. Your responsibilities will include: 1. Agency Channel / POS Development - Helping employees for sourcing/servicing POS Agents as per the agreed mix and policy. - Developing Agency Channel/POS for the assigned location. - Coordinating with Operations team for pre-licensing, training, and licensing. - Conducting induction training and coordinating with the sales training team for product and ongoing trainings for the respective POS. - Maintaining the agreed mix of new and existing agents/POS. - Developing and executing strategies to reach out to various market segments. 2. Agency Channel / POS Management - Monitoring Agent performance on common variables of segment way to the market - Renewal/Fresh database, funnel, and closures. - Maintaining a high active percentage of POS. - Controlling attrition of POS Agents. - Ensuring high productivity of the team and POS and managing the right level of channel engagement with the POS. 3. Channel Servicing - Reconciliation of partner accounts and coordination with all departments for the same. 4. Profitability - Working on various market dynamics and providing feedback for improvement in the internal organization to cope up with the same. - Management of loss ratios. 5. Compliance & Hygiene - Ensuring compliance with external bodies and other authorities. - Ensuring internal compliance. Qualification: - MBA from a business school/University degree. - Minimum of 6+ years of experience in Insurance Agency Sales (preferably in Life/Health Insurance).,

Major Responsibilities and Deliverables Ensuring development of appropriate company culture through aligned interweaving of desired cultural dimensions with policies and procedures of HR Driving talent acquisition process to hire best fit candidates to promptly fill up critical positions including freshers and interns (Bulk hiring) in the company at competitive salary range Ensuring timely and error-free compensation management and all statutory compliances including those of PF, ESIC etc. Establishing robust talent management system by ensuring progressive and fair performance management system (PMS), and other supporting components of Talent Management System. Minimizing attrition by engaging employees by formulating policies and systems and coaching seniors how to retain productive employees Building the competencies of the people across the company to support growing business needs of the organization. Ensuring synchronized working between support departments and operations and marketing & sales functions with regard to all functions of HR like payroll management, recruitment, attrition, etc.

Experience: 4-7 Years Location: Chennai - Perungulathur( Night Shift) and Hyderabad (Day shift and Only Male candidate) Responsibilities: Employee Relations HR Orientation, Day 1 new joinee experience, documentation & Transaction Issues Floor connects Organize Meetings Counseling, Grievance Handling Employee Engagement Employee Engagement Initiatives Prepare Engagement Calendar Coordinate in identifying nominations for R&R Coordinate for team outings & Lunch, anniversaries Regular Townhalls with leaderships Should have stakeholder management with Attrition control and Retention He should know Hindi and only Background from IT/ITES company

Strategic HR Planning: Develop Understanding of Units Business, Operations, Market Perspectives & Role Appreciation Responsible for Manpower Planning and its activation via Sourcing, Career Planning, capability building & Building Talent Pipeline Talent Acquisition: Assist Corporate Talent Acquisition team for recruitment processes, including scheduling interviews, and selection of top talent. Employee Relations: Act as a point of contact for employee inquiries, concerns, and conflicts, and work to resolve issues effectively while ensuring a positive employee experience. Performance Management: Implement performance management processes, including goal setting, performance reviews, and development plans. Training and Development: Identify training needs, develop training programs, and facilitate learning opportunities to enhance employee skills and capabilities. HR Policy and Compliance: Ensure compliance with employment laws and company policies, and proactively address any potential HR-related risks. Employee Engagement: Develop and execute initiatives to promote a positive workplace culture and improve retention of key talent, including employee engagement surveys and action plans. Change Management: Assist in managing organizational change initiatives, including mergers, acquisitions, and restructuring efforts. Design initiatives to help all groups in unit to navigate change management and internalize the same HR Analytics: Utilize HR data and analytics to provide insights and make informed decisions regarding workforce planning and development. Run feedback mechanisms and share findings with unit leadership and line managers HRIS management & Benefits administration Responsible for retention and attrition related process