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Hiring For team Leader For International Process !!!

Teleperformance (TP)

1.0 - 5.0 years

1 - 6 Lacs

New delhi, Faridabad, Gurugram

Work from Office

Roles and Responsibilities Manage a team of agents to achieve targets and KPIs such as AHT, CSAT, SLA, shrinkage, attrition, etc. Coach teams to improve performance and reduce attrition rates through effective communication and people management skills. Handle escalations effectively by resolving issues promptly and efficiently. Ensure timely completion of tasks and meetings while maintaining high levels of quality standards. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile 1-5 years of experience in BPO operations or international voice process with a focus on team leading or coaching roles. Excellent communication skills with ability to handle...

Posted 13 hours ago

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Human Resource Business Partner

Tech Mahindra

3.0 - 8.0 years

Pune

Work from Office

Role & responsibilities To drive and Enhance Employee Experience and Engagement Providing end to end support to employees and managers to better understand and utilize HR tools, processes and policies Providing insights to Operations/ Managers on employee relations matters to enable them to deal with and handle employee issues effectively Providing advice, assistance and follow-up on company policies, procedures, and documentation to ensure maximum support has been rendered to the employee Coordinating the resolution of specific policy-related and procedural problems and inquiries to increase employee satisfaction level. Building ongoing relationships with the stakeholders by being a part of...

Posted 2 weeks ago

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Team Leader - Retention

ICICI Lombard

2.0 - 5.0 years

4 - 8 Lacs

Navi mumbai

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We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for Vashi This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, b...

Posted 3 weeks ago

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