806 Kra Jobs

Role & responsibilities Responsible for the end-to-end operations delivery Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations Ensure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performance Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc. Provide coaching and feedback to team members to enable them to improve their performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Drive reward and recognition activity on the floor ...

Good understanding of HR processes, recruitment, and statutory compliance .Redefining and streamlining Job Descriptions (JDs), Key Result Areas (KRAs), and Performance Measurement Systems (PMS) for all roles. Recruitment & Onboarding Required Candidate profile Policy Implementation & Compliance Employee Relations & Grievance Handling

Role & responsibilities Team Leader Life insurance Preferred candidate profile Life insurance team leader

Drive HR transformation & culture building Develop HR systems, policies, & governance Manage recruitment and manpower planning Strengthen employer branding & engagement Lead succession & leadership development Advise management on people & culture Required Candidate profile Ensure policy compliance and ISO 9001:2015 alignment Implement transparent performance management with KRAs/KPIs Lead learning, development, capability building Ensure compliant, audit-ready HR system

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. ...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. B...

- The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. - The candidate should be comfortable multitasking and working cross-functionally with different business units. - The ideal candidate will have previous experience in related fields. Responsibilities: - Establish and maintain business standards for accuracy, productivity and reliability. - Manage the daily functions of the business. - Prepare annual performance review and reevaluate processes. - Ensure regulatory, compliance and legal rules are followed. - Manage budget to align with goals of business. Qualifications. - 5+ years of experience in a similar role. -...

iEnergizer Hiring: Team Leader - Operations /Soft Skills Trainer, Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Team Leader- OPS Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong t...

Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Lucknow Salary -4 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps a...

Job Duties Performance Management System (PMS) Design, implement, and continuously enhance the PMS framework. Coordinate with departments to define measurable KRAs and KPIs. Facilitate mid-year and annual appraisal cycles. Analyze data to identify performance trends and skill gaps. Generate performance dashboards and submit insights to management. Support automation of KPI tracking through Google Sheets or HRMS tools. Ensure PMS compliance and train employees on system usage. Standard Operating Procedures (SOP) Collaborate with departments to identify and document process workflows. Create standardized SOP templates and maintain version control. Review and update existing SOPs for clarity an...

Would be responsible to Drive Web Based Business Revenue for a desk managing self-trading customers Responsible to execute Auto dialler one-to-one campaigns for ensuring business deliverables Responsible for expanding Web Behavior Business approaching Web Clients to execute their investment view with the help of Technology Responsible to drive manage 12-15 dealers team size to generate Targeted revenue and balancing revenue multiples Should be able to guide and scale-up New and old Dealers to ensure team KRA achievement Responsible for achieving targets as assigned by the organization on a monthly basis Responsible for training educating, adding Revenue, Onboarding newly acquired clients Res...

Role Overview: You will be responsible for entering order confirmations in SAP and maintaining details such as price, shipping date & delivery date. Additionally, you will be checking for deviations in price and quantity by comparing order details and supplier confirmation. If everything is correct, you will attach order confirmations in SAP. Moreover, you will be informing buyers about any changes in the procurement process and keeping them updated on deviations in supplier confirmations. Building, maintaining, and managing supplier relationships will also be a key part of your role. Key Responsibilities: - Enter order confirmations in SAP and maintain details such as price, shipping date &...

Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

* Successfully managed and achieved (KRA) targets, consistently exceeding performance expectations. * Led and guided a team, providing mentorship, training, and coaching to help them excel in their roles and achieve their KRA targets. Required Candidate profile Looking for the candidates who have more than 2 years of experience in Team Leading - Inbound Customer service with the good knowledge of Attrition, Shrinkage, SLA management, AHT, CSAT.

Job Description Urgent Hiring for Asst Manager in US Healthcare Domain Min 6 to 10 Years of Experience in Team Lead/ Process lead/ Team Manager / Asst Manager Min 1.5Years of Experience in People Management Experience Location: Bangalore Report to: Manager or Senior Manager Career Level: Team Manager Work Mode: Work from Office Working Days: 5 Working days and 2 Week offs Shifts : Night Shifts Summary: Financial Benefits for the Insurance vertical. In this role, the Assistant Manager will split time between delivering high-quality financial analysis and managing team operations and stakeholder relationships. The role involves supporting the US branch with end-to-end financial reporting activ...

Globiva is Hiring Quality Team Lead (Insurance Sales Process) Location: Gurgaon (Haryana) Shift: Day Shift Working Days: 6 Days (1 rotational off) Process: Insurance Sales (Voice Process) Job Description: Globiva is looking for an experienced Quality Team Lead to manage and guide the quality team for our Insurance Sales process. The ideal candidate should have strong experience in quality audits, team management, 7 QC tools, and call calibration, along with the ability to drive process improvement and maintain high-quality performance standards. Key Responsibilities: Lead and mentor a team of Quality Analysts for the Insurance Sales process. Monitor and evaluate call audits to ensure complia...

End to End recruitment (including onboarding and training) Performance Appraisal HR Policies Compliance and policy management Organizational development Data management & reporting KRA Employee relations Salary structure, compensation & benefits

We are looking for a skilled Marketo Developer with 3-5 years of experience to join our team. The ideal candidate will have a strong background in marketing automation and development. Roles and Responsibility Develop and implement marketing automation solutions using Marketo. Collaborate with cross-functional teams to design and execute marketing campaigns. Analyze campaign performance and provide insights for optimization. Troubleshoot and resolve technical issues related to marketing automation. Stay up-to-date with the latest trends and best practices in marketing automation. Participate in code reviews and ensure high-quality code standards. Job Requirements Strong understanding of mark...

Manage enterprise storage systems (SAN/NAS/Cloud). Ensure availability, backup, and recovery. Optimize performance and scalability.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Must have experience in Talent acquisition, Talent Management, Recruitment, PMS, Training & Development, Head hunting, Appraisal cycle, Reward management, knowledge about prepare the job description & KPI, KRA Required Candidate profile Coordination with departments & conducts the training & people management Must have min 6+ Yrs experience in Talent acquisition in manufacturing company & corporate experience add advantage.

Role & responsibilities Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources. Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. Drive the team to be client/customer-focused, owns training and development to team. Take ownership of delivering service level components, quality and targets and drive and motivates the team to achieve management goals. Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management. Effective...