1038 Kra Jobs

Hiring for International Voice Process Customer Support (Top MNC) Location: DLF Building, Gachibowli Shift: Night Shifts Work Mode: Onsite Work Schedule: 5 Days Working | 2 Rotational Week Offs Cab: 2-Way (Within Hiring Zone) Job Description We are hiring experienced professionals for an International Voice Customer Support role for a leading MNC. Candidates must have strong communication skills and prior experience handling US/International customers. Roles & Responsibilities Handle inbound/outbound customer queries through voice process. Provide accurate information and resolve customer issues effectively. Perform basic upselling and cross-selling when required. Preferred Candidate Profile...

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Salary upto 6 LPA Work location - Bangalore Required Candidate profile Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Darshika 9625360104 Regards Darshika 9625360104

Greetings from FSS ! We have an opportunity with one of our client as Asst Manager / Manager - HRBP. If you are interested to changethe job please contact +919985737772 Role & responsibilities HR Business Partner Detailed Roles & Responsibilities 1. Strategic HR Partnership Develop HR strategies aligned with business plans and support leadership in organizational transformation initiatives. Participate in strategy meetings, department reviews, manpower alignment discussions, and quarterly goal-setting cycles. Forecast long-term workforce needs using data-driven approaches, headcount analytics, and productivity ratios. Guide management on policy interpretation, organizational changes, and wor...

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

Team Lead / Assistant Manager Work Location: Chennai (Guindy / Adyar) Shift: General Shift Experience: 5 -8 Years Industry: Internet / E-commerce / Service Job Type: Full-Time Roles and Responsibilities Lead a team of associates to deliver both sales and service targets through effective coaching and daily performance management Implement strategies to reduce shrinkage and attrition , ensuring high team engagement Monitor KPIs such as sales performance , and other key metrics to drive results Collaborate with internal teams to align goals and enhance performance. Requirements Graduate/Postgraduate 5 to 10 years of experience with a proven track record in leading sales teams and consistently ...

We're Hiring: Team Leader Sales | B2B | BPO / E-commerce Location: Kolkata Salary: Upto 5.5 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales Team Leader in a BPO setup. Strong le...

Leading BPO in Gurgaon Hiring Team Leader / Assistant Manager (International Voice Process) CTC: Up to 11 LPA (based on last CTC) Shifts: 247 rotational Location: Gurgaon Role Overview The Team Leader Operations will be responsible for supervising a group of call center associates in an international voice process. The role ensures operational excellence by driving performance metrics, coaching team members, and maintaining high customer satisfaction. Key Responsibilities Supervise daily operations of call center associates, including work and attendance monitoring. Coach and mentor team members regularly to achieve performance metrics. Identify performance gaps, create action plans, and imp...

To support the execution and monitoring of the Performance Management System (PMS), ensuring accurate KPI tracking, data maintenance, and appraisal process coordination.

1. Talent Acquisition Handle end-to-end recruitment for all functions Coordinate with HODs for timely closures and onboarding 2. Performance Management Manage PMS cycle, KRA & KPI formulation. Conduct appraisals, evaluations & competency mapping. Required Candidate profile 3. HR Compliance & Statutory Management Ensure PF, ESI, Factory Act & Labour Law compliances. Maintain legal documentation, audits Excellent communication, leadership, and team handling capabilities.

Experience Required: 1-2 years. Salary: As per market standards Skills Required: Team Management, Report Generation, SLA, Rostering, Leave Management Education: Graduate and above About Us: Established in 2012, Square Business Services Pvt. Ltd. is a leading provider of professional services based in Hyderabad, India. Initially focused on skill development and staffing, we have since expanded to become a trusted recruitment partner for numerous organizations across diverse sectors. Our expertise spans Finance & Accounting, BPO, Customer Experience, and many other professional domains, serving both domestic and international markets. With a workforce of over 10,000 and certifications in ISO 9...

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Video Bankers. Manage team to deliver on Productivity, Quality, Cross Sell and Customer Retention as per defined benchmarks. Responsible to ensure availability of Staffing basis predicted volume, Shift Management and the Floor Management. Manage escalated customer calls with end-to-end resolution Responsible for achieving key business and service metric Business/ Financials Responsible for overall achievement of Business target for the team. Ensure VKYC are completed within TAT for Digital Deposits (CASA/TD) Ensure effective follow-up on dropout customers for achieving higher conversion of leads Implement regular follow up ...

Team Leader Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls ...

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleanin...

1. Hiring for Senior team lead for Leading PMS process. 2. Defining KRA / KPI of each personnel with department heads. 3. Handle Recruitment, T&D, Employee Engagement, Can handle Audits Succession planning accordingly. MBA regular is must. Required Candidate profile 4. Quarterly / Half yearly / Yearly reviews yearly reviews to track the progress against the defined KRA’s / KPI’s. 5. Link Increments & performance bonus with the results of KRA. 6. Career plans

Strategy Executive SOP KRA KPI Business Analaysis

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee inventory management, including receiving, storing, and issuing stock to meet business needs. Develop and implement effective sales strategies to drive revenue growth and improve profitability. Ensure compliance with company policies, procedures, and regulatory requirements. Supervise a team of staff members, providing guidance on tasks and resolving issues as needed.

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee inventory management, including receiving, storing, and issuing stock to meet business needs. Develop and implement effective sales strategies to drive revenue growth and improve profitability. Ensure compliance with company policies, procedures, and regulatory requirements. Supervise a team of staff members, providing guidance on tasks and resolving issues as needed.

for any queries call- 9354498578 or mail resume on - ap00841743@TechMahindra.com Job Description Handle a team of Agents or TL ops. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent ...

Position Overview: We are seeking an experienced and dynamic Senior HR Manager to lead and manage the full spectrum of HR functions for our real estate business. The ideal candidate will have strong experience in the non-IT sector, preferably from real estate, construction, architecture, or manufacturing industries. The role involves overseeing strategic HR initiatives, ensuring smooth HR operations, and driving a culture of performance, engagement, and accountability. Key Responsibilities HR Strategy & Planning Partner with senior management to align HR strategy with organizational goals. Drive HR initiatives that enhance productivity, retention, and employee satisfaction. Oversee manpower ...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 9387861694/6002281943/9387861695/8453399504 Required Candidate profile - Must have min 1 year of team handling experience - Must have experience in International Voice Process - Must have experience in upselling - Immediate joiners preferred Perks and benefits Salary upto 6 LPA CAB facility available

Analyst would be responsible for handling L1/ L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assign...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 8453399504/9387861694/6002281943/9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in any banking process - Excellent communication Perks and benefits Salary upto 7.5 LPA CAB facility available

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 8453399504/9387861694/6002281943/9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in banking process - Excellent communication Perks and benefits Salary upto 10 LPA CAB facility available

Roles and Responsibilities Manage a team of sales representatives to achieve targets through effective communication, coaching, and feedback. Develop and implement strategies to increase sales performance, improve customer satisfaction, and reduce shrinkage. Analyze market trends, competitor activity, and customer needs to identify opportunities for growth and develop targeted sales initiatives. Collaborate with other departments (e.g., operations) to resolve issues related to product availability, pricing, or inventory management. Monitor key performance indicators (KPIs) such as AHT, attrition rate, pipeline management, KRA achievement etc. Desired Candidate Profile 2-7 years of experience...

Job description Team Executive - Claims Adjudication(Prepay/Postpay) Location : Hyderabad Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication(PrePay audit, Postpay audit) . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory an...