2017 Shrinkage Jobs

As a Team Leader for Outbound Sales at the Noida sector 63 location, your role will involve hands-on experience in team management and overseeing key performance indicators such as AHT, Shrinkage, Attrition, Occupancy, and Rostering. Your BPO experience is essential, and you should have a track record of managing teams and improving performance metrics. Key Responsibilities: - Hands-on experience in team management and KPIs like AHT, Shrinkage, Attrition, Occupancy, Rostering - Managing teams and working towards improving bottom quartile performance - Comfortable working from the office during US Shift, 5 days a week - Good communication skills are required for effective team leadership Qual...

Individuals in this role own a team and are responsible for Operations, Client and People Management in the team. They are accountable for resource utilization and performance of the team. Prepare and report process performance metrics to stakeholder

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of customer requests. Oversee banking processes, including shrinkage management and attrition control. Develop and implement strategies to reduce shrinkage rates and improve overall performance. Provide coaching and guidance to team members on BPO operations best practices. Analyze data to identify areas for improvement in team handling and operations.

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bengalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We are setting up a new Voice Operations unit and are looking for a Team Leader to help build and lead a small team. This role combines team management with hands-on involvement in day-to-day operations and process setup. You will be responsible for hiring and managing a 7 member team, ensuring service quality, and contributing to how the function is structured. Key Responsibilities Team Hiring & Onboarding Participate in sourcing, interviewing, and selecting 7 associates for the team. Oversee onboarding and ensure new hires are integrated into processes and expectations. Operational Management Manage daily operations for an outbound/blended US voice process. Monitor performance against agre...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bengalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job Title : Team Lead QA (Quality Analyst) Location : Coimbatore Work Type : Full-Time | Work from Office Shifts : Rotational (Including Night Shifts) Job Description : Looking for an experienced Team Lead QA to join our quality team at our Coimbatore location. The ideal candidate must have a strong understanding of quality tools a, Six Sigma Green Belt Certification . Eligibility : Any Graduate Mandatory to have 2 Yrs of experience as Team Lead QA on papers (No SME/Acting TL are considered) Six Sigma Green Belt is Mandatory Strong knowledge of quality tools and methodologies Strong communication and leadership skills Strong at MS office skills Candidates from other locations must be open to...

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Salary upto 6 LPA Work location - Bangalore Required Candidate profile Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Darshika 9625360104 Regards Darshika 9625360104

Team Lead - Inbound Voice Process Job Role: - Facilitate day-to-day operations including handling 2nd level escalated calls. Check on call distribution and operational roadblocks to assist the team. Track and drive NPS and critical call parameters like AHT and quality scores. Continuously review and coach Customer Service Associates (CSAs). Maintain accurate and updated knowledge of all client procedures and systems. Provide assistance to CSAs on product and customer complaints. Responsibilities:- Responsible for smooth and efficient day-to-day operations within the team. Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. Coach assigned...

Key Responsibility Area: Responding to customer queries via call, chat, and Email. Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System, Quality scores Eligibility Criteria: Fluent speaking and writing ability in English. Graduate. Fresher can apply. The age limit is not more than 35 years. Comfortable with rotational night shifts is a must. Basic knowledge of using computers. Benefits & Perks: Two-way cab facility (Pick and Drop) is provided by the Organization. Two consecutive weekly offs to manage work life balance. Opportunity to earn extra cash through Over Time and Extra miler. Lucrative Incentive program.

Requirements Minimum 2 years of team handling experience Minimum HSC Pass Experience in GDS (Sabre, Amadeus, or Galileo) Windows, MS Office, Google Applications (expert) Fluent in English - any additional language will be considered a plus Team player Excellent communication skills Duties & Responsibilities: Team development responsibilities Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss the teams performance (quality of their se...

The team leader would manage a team of customer service associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Perks and benefits Attractive Incentives + Cab Facility

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

Provide exceptional customer service by going the extra mile to ensure customer loyalty. Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Disclaimer: This job description has been sourced from ...

Hi Job Seekers, Job Title: Team Lead Sales We are looking for an experienced and dynamic Team Lead Sales who can drive performance, manage a team of sales agents, and ensure consistent achievement of sales targets. The ideal candidate should have hands-on experience working on dialers, managing outbound sales operations, and leading a team of 15- 20 members. Location Options Kolkata Hiring On Priority Lucknow Positions also available Key Responsibilities Lead, manage, and motivate a team of 15 - 20 sales agents to achieve daily, weekly, and monthly sales targets. Monitor team performance, provide regular coaching, feedback, and performance improvement plans. Ensure effective utilization of t...

Job Title: Team Leader, Operations Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. Regularly impart effective coaching to team members, ensuring consistent high performance delivery. Identify performance related issues, develop an action plan for improvement and implement corrective actions. Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations. Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handli...

REPORTS TO Specialist-OutboundPhone Banking REPORTING INTO Officers/Seniorofficers Phone Banking -Outbound ROLE PURPOSE & OBJECTIVE Responsiblefor managing a team of 15 to 20 Officers & Senior Officers ofOutbound customer service Saleslead generation through various campaigns targeted on outboundsales calling for new customer acquisition. Trackconversion across campaigns and products. Assistsinternal verticals in understanding sales opportunities andgenerate leads across product lines. Conductbasic training for tele callers for their campaigns. KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business/Financials Monthlytarget adherence Increaselead conversion from cross selling ValueGeneration from ...

We are seeking a dynamic and experienced Team Lead Operations to supervise daily operations and ensure smooth delivery of services in a fast-paced BPO environment. The ideal candidate will be responsible for leading a team of agents, driving performance metrics, ensuring compliance with company standards, and delivering outstanding customer satisfaction. Key Responsibilities: Team Management: Supervise, coach, and mentor a team of agents to achieve performance targets (KPIs/SLAs). Monitor attendance, schedule adherence, and overall discipline of team members. Conduct regular team huddles, one-on-one sessions, and performance reviews. Operational Excellence: Ensure operational efficiency and ...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur/Bhopal Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 3.9 L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure ...

Key Responsibilities 1. Recruitment & Talent Acquisition Handle end-to-end hiring for night shift roles. Source, screen, and shortlist candidates using job portals, social media, and internal databases. Conduct initial HR interviews and coordinate with hiring managers. Manage offer rollout, documentation, and onboarding formalities. 2. Payroll & HR Operations Coordinate with the payroll team for monthly inputs (attendance, leaves, overtime, shift allowances, incentives). Verify employee records, timesheets, and ensure accurate payroll processing. Support full employee life cycle: onboarding to exit. Maintain HRIS and employee database accuracy. 3. Attribution / Reporting Prepare daily, weekl...

Team Lead / Assistant Manager Work Location: Chennai (Guindy / Adyar) Shift: General Shift Experience: 5 -8 Years Industry: Internet / E-commerce / Service Job Type: Full-Time Roles and Responsibilities Lead a team of associates to deliver both sales and service targets through effective coaching and daily performance management Implement strategies to reduce shrinkage and attrition , ensuring high team engagement Monitor KPIs such as sales performance , and other key metrics to drive results Collaborate with internal teams to align goals and enhance performance. Requirements Graduate/Postgraduate 5 to 10 years of experience with a proven track record in leading sales teams and consistently ...

Role Overview The Team Lead - Home Owner Services (HOS) will be responsible for leading a team that manages the end-to-end relationship with property owners, ensuring high satisfaction levels, business retention and operational excellence. This role involves driving performance metrics, resolving escalations, enabling seamless onboarding and supporting homeowners throughout their journey with OYO Vacation Homes. Key Responsibilities: Lead and manage the HOS team to deliver strong operational performance and exceptional relationship management with homeowners. Monitor and improve owner satisfaction scores through proactive communication, feedback management and issue resolution. Work closely ...

Urgent opening for Assistant Manager for unsecured loan sales (Personal Loan) . Candidate must have outbound sales experience in financial product sales. Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar), Or can share resume at brijeshkumar@paisabazaar.com Product Experience Required - Financial Products Location - Mumbai, Malad West Role description: 1) Assisting customers in sale of unsecured loan (Personal Loan) products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able...

Role & responsibilities Handles and resolves customer complaints - Identify and escalate priority issues. Ensures compliance with all company and departmental policies, procedures, and guidelines. Drive performance for his team and ensure that all client matrices are met as per the SLA. Support service delivery teams in process stabilization. Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports. Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition. Identify blockages and recommend improvement opportunities. Deliver so...

Operations Competencies Required 1.Manage the overall operations independently. 2. Sound knowledge of documentation pertaining to import clearance/Bill of advice preparation/barcode-Batch label creation. 3.Willing to travel within state for Batch code handover and QC inspection-Mandatory . 4. Understanding of warehouse operations KRA/KPI. 5. Lead a team of 30-50 executives. 6. Mis reporting skills. 7. Controls inventory levels by reconciling with data storage systems. 8.Maintain standards of health/safety/hygiene & security. 9. Alignment of logistic partners for daily shipment dispatch and On Time delivery. 10. Appointment creation on customer portal based on EDD. 11. Closure of internal and...