1079 Shrinkage Jobs

Job description Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recommendations for improvements and systems enhancements of the process. Ensure objectives are achieved within given time frames, meeting or exceeding support requirements. Collect success metrics and prepare reports to identify work accomplishments of the team. Coordinate the preparation, presentation, and communication of work-related information to the Manager. Requirements: Looking for candidates from Delhi/NCR only or ready to relocate. Candidate should be proficient in written and verbal communication skills. Report Management and data handling (Basic Excel skills).es If you are interested please share your resume on hemlata.1@indiamart.com or contact 8923034339

Job: BPO Manager Company: BLS E-Services Pvt. Ltd. Location: Gurugram, Haryana Salary: 8 LPA About BLS E-Services Pvt. Ltd. BLS E-Services is a leading tech-enabled service provider delivering citizen-centric solutions across India. With a strong focus on digital transformation, we aim to streamline service delivery through innovation, efficiency, and customer satisfaction. Job Summary We are seeking a dynamic and experienced BPO Manager to lead and optimize our customer service operations. The ideal candidate will have a proven track record in managing large teams, improving operational efficiency, and ensuring high-quality service delivery in a fast-paced environment. Key Responsibilities Oversee day-to-day operations of the BPO unit, ensuring adherence to SLAs and KPIs Develop and implement strategies to improve customer satisfaction and operational performance Lead, mentor, and manage a team of supervisors and agents across multiple processes Monitor performance metrics and generate actionable insights through dashboards and reports Collaborate with cross-functional teams to ensure seamless service delivery Handle client communications, escalations, and relationship management Drive process improvements using Lean, Six Sigma, or other methodologies Ensure compliance with company policies, data security standards, and regulatory requirements Qualifications & Skills Bachelors degree in Business Administration, Management, or related field 5–8 years of experience in BPO operations, with at least 2 years in a managerial role Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in CRM tools, MS Excel, and reporting platforms Knowledge of industry best practices and emerging BPO technologies Certification in Six Sigma or similar process improvement frameworks is a plus What We Offer Competitive salary of 8 LPA Opportunity to work with a fast-growing digital services company Professional development and career growth Inclusive and collaborative work culture Incentive plans

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Leaders and ensure adherence to performance targets (KPIs and SLAs). Monitor team performance and provide coaching, feedback, and corrective actions as needed. Ensure compliance with client requirements, company policies, and standard operating procedures (SOPs). Analyze daily, weekly, and monthly reports and derive insights for performance improvement. Work closely with quality and training teams to implement performance improvement plans. Coordinate staffing, scheduling, and floor support to ensure adequate coverage and productivity. Address escalated issues from agents or clients and provide prompt resolution. Assist in new process transitions, training, and onboarding of staff. Support continuous improvement initiatives and participate in strategic planning. Key Performance Indicators (KPIs): SLA Achievement (AHT, FCR, TAT, etc.) Agent & Team Productivity Attrition & Absenteeism Rates Customer Satisfaction (CSAT/NPS) Quality Assurance Scores Client Feedback & Escalation Resolution Time Qualifications & Requirements: Bachelor’s degree in Business Administration, Management, or related field preferred. 3+ years of experience in BPO operations, with at least 1 year in a supervisory or managerial role. Strong understanding of BPO KPIs, call center metrics, and performance management. Excellent communication, leadership, and interpersonal skills. Proficient in MS Office tools and call center software (e.g., CRM, dialers, reporting tools). Ability to work in a fast-paced, high-pressure environment with flexibility for night shifts or rotational shifts if required. Preferred Skills: Experience in managing both voice and non-voice processes. Exposure to international clients and cross-cultural teams. Strong problem-solving and decision-making ability. Knowledge of Six Sigma or other process improvement methodologies is a plus.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If youre familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Summary: As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence ; Robotic Process Automation, Networking, and Pre ; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: Conduct team meetings and 1:1s with associates. Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics. Understanding of metrics and ability to speak to spikes in volume and other outlier issues. Encourage support and engagement throughout the team. Partnership with peers to build/maintain business goals. Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training. Proficiency in Microsoft Office Suite Preferred - minimum 2- year supervisory experience. Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. What you'll bring: 7-10 years of relevant customer service experience At least 3 years of working experience as a team leader in a BPO or Call Center company. Leading a team with responsibility for all daily activities impacting the customer experience Utilizing live, legacy reports, tooling, and systems to understand what is happening at any point in time. Coaching team members at all levels; development of poor performers whilst also inspiring top performers. Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient. Identifying customer improvement opportunities and turning these into impactful actions Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard, reporting and contact center tools. Manage teams daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Must Knows-English and Telugu Perks and benefits Salary no constraint for suitable candidate

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Key Responsibilities: Lead and manage a high-performing collections team to achieve set targets. Develop and implement effective collection strategies. Collaborate with stakeholders to enhance operational efficiency. Monitor and analyze team performance metrics. Qualifications: Candidate should be graduate with minimum 3+ years of hands-on experience in collections within the banking domain. Proven leadership skills with the ability to drive results. Strong analytical and problem-solving capabilities. Perks. Lucrative incentives Health insurance benefits Contact- HR -9911015496-Only WhatsApp

Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular coaching sessions to enhance skills, knowledge, and productivity of the team members. Develop strategies to reduce shrinkage and attrition rates through effective people management practices. Ensure timely completion of tasks, meet deadlines, and maintain high levels of customer satisfaction. Analyze KPIs such as AHT, SLA management, target achievement, lead generation, and sales strategy to optimize team performance. Desired Candidate Profile Proven track record in controlling attrition rate (attrition control) with excellent communication skills. Ability to manage multiple priorities simultaneously while meeting tight deadlines under pressure situations. 2-7 years of experience in BPO/Call Centre industry with expertise in team handling, team management, team coaching, team supervision.

Team Leader (Cosmetic Brand - International Process) Location: Jaipur, India Department: Operations Employment Type: Full-time About the Role Transcom is seeking a dynamic and experienced female Team Leader to join our operations team in Jaipur. You will be at the forefront of our international process for a leading cosmetic brand, guiding and motivating a team to deliver exceptional service. This is an exciting opportunity to showcase your leadership skills in a fast-paced environment with a focus on luxury and customer satisfaction. Key Responsibilities Lead a Team: Lead, mentor, and coach a team to achieve and exceed key performance indicators (KPIs) and service level agreements (SLAs). Drive Performance: Monitor team performance, conduct regular one-on-one sessions, and provide constructive feedback to foster continuous improvement. Operational Excellence: Oversee daily operations, ensuring all processes are executed efficiently and in line with the brand's standards of quality. Problem-Solve: Act as the first point of contact for escalations and complex customer issues, resolving them promptly and effectively. Communication: Maintain excellent English and Hindi communication to support both the team and customer interactions. Reporting: Track, analyze, and report on team metrics, providing insights to management on performance trends and areas for development. Required Qualifications Gender: This position is open to female candidates only. Experience: Proven experience in a leadership role, preferably as a Team Leader or in a similar supervisory position within a BPO or call center. Communication: Excellent verbal and written communication skills in both English and Hindi. Adaptability: The ability to work in a rotational shift and with a rotational week off schedule. Industry Knowledge: Previous experience with a cosmetic brand or in the luxury retail sector is a significant advantage.

Key Responsibilities: Team Management -Supervise and guide a team of back-office executives handling health insurance operations. -Allocate work, monitor productivity, and ensure timely completion of tasks. -Conduct regular team meetings, training, and performance reviews. -Operations & Process Management -Oversee policy issuance, endorsements, claims processing, and renewal activities for health insurance customers. -Ensure adherence to internal SOPs, regulatory norms, and service-level agreements (SLAs). -Review daily reports, identify process gaps, and implement corrective actions. Quality & Compliance -Ensure all documentation and data entry are accurate and compliant with IRDAI regulations and HDFC standards. -Monitor audits and address discrepancies proactively. -Maintain confidentiality of customer information. Coordination & Reporting -Liaise with other departments such as Sales, Underwriting, and Customer Service to resolve escalations. -Prepare and present regular MIS and performance reports to senior management. -Support process automation and digital initiatives to improve efficiency. Key Skills & Competencies: -In-depth knowledge of health insurance products, policies, and claims. -Strong leadership and team-handling skills. -Excellent communication and interpersonal abilities. -Good analytical and problem-solving skills. -Proficiency in MS Office and back-office management systems. Contact below HR - ARYAN JANRAO MOBILE - 9767553556 EMAIL-aryanj@eosglobe.com HR MANAGER - PINKY YADAV MOBILE NO - 7977519951 EMAIL - pinkyy@eosglobe.com

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action, Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercises independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal Key skills and knowledge : Graduation in related field with one to three years of relevant experience- preferred (Mortgage Experience preferred) Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

About Paisabazaar.com: Paisabazaar.com is India's largest online marketplace for financial products. We help customers compare and choose the best financial products across categories like personal loans, home loans, credit cards, and more. With a strong digital presence and cutting-edge technology, we aim to simplify financial decisions for millions of Indians. Role Overview : Designation: Tele Sales Team Leader. Product: Personal/Business Loan. Location: Mysuru. We are looking for a dynamic and motivated Assistant Sales Manager to lead a team of sales executives in the Home Loan segment under the Digital Channel. This role demands strong leadership, excellent communication skills, and a performance-driven mindset to meet and exceed sales targets. Key Responsibilities: Lead a team of home loan sales executives to drive business through digital leads. Monitor and track team performance on daily, weekly, and monthly KPIs. Train, mentor, and motivate team members to maximize productivity. Ensure smooth coordination with internal teams and lending partners. Handle escalations and ensure high customer satisfaction. Analyze sales data and provide actionable insights to improve conversions. Achieve individual and team sales targets consistently. Candidate Requirements: Minimum 2-4 years of experience in Business/Personal loan sales or related BFSI sector. Experience in Tele sales team handling, where they have to handle on roll employees Basic understanding of Personal loan/ business loan products and the digital lending ecosystem. Excellent communication and interpersonal skills. Self-motivated with a target-driven approach. What We Offer: Unlimited Incentives. Fast-track growth opportunities in a rapidly scaling fintech company. Exposure to India's leading digital financial platform. Dynamic and collaborative work culture. Why Work at Paisabazaar? Part of the listed fintech giant PB Fintech (NSE: POLICYBZR) Fast-paced work environment in India's booming digital finance space Focus on digital innovation , customer experience, and data-driven decision-making Opportunities in sales, marketing , and more. If you are passionate about sales, enjoy leading teams, and want to be part of India's leading digital lending platform Paisabazaar.com is the place for you! Apply now and be part of our high-performance sales team. If you're interested for this role, Share your updated CV: WhatsApp at: 8448684083. Mail: krishanswarnkar@policybazaar.com When you sharing the CV pls mention: (Subject: "Team leader - Location" & Product: Business Loan)

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to identify trends and opportunities for improvement, and implement process changes to drive growth - Collaborate with cross-functional teams to resolve complex operational issues and improve overall customer experience - Ensure compliance with regulatory requirements and industry standards - Develop and implement training programs to enhance team skills and knowledge - Manage and resolve escalated customer issues, providing timely and effective resolutions - Drive process improvements and implement best practices to enhance team efficiency and effectiveness - Identify and mitigate operational risks, working with relevant teams to implement prevention strategies - Provide insights and recommendations to senior management on operational performance and strategic initiatives Key skills and knowledge : - Strong leadership and team management skills - Excellent communication and interpersonal skills - Ability to analyze complex data and make informed decisions - Proficient in operations management software and tools - Strong problem-solving and conflict resolution skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Knowledge of fintech industry trends and regulations - Experience with process improvement and optimization - Strong analytical and problem-solving skills Educational Qualification: - Bachelors degree in business administration, Finance, or related field Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Role Overview: As a Workforce Management (WFM) Analyst at Electronic Arts in the Fan Care department, you will play a crucial role in ensuring our fans have the best gaming experiences. You will report to the Community Care Director of Programs & Planning and be responsible for analyzing data to improve operational efficiency and staffing plans. Key Responsibilities: - Analyze historical datasets to monitor partners" performance and identify areas for improvement across the organization. - Collaborate with operations, product, and project management teams to develop future capacity and staffing plans. - Present long-term planning outputs to leadership teams on a monthly and quarterly basis. - Work with the Sr. Director of Community Care and business planning teams to meet budget targets. - Collaborate with Data Science and Insights teams to drive analysis opportunities, guide improvements, and ensure accurate business measurement. - Develop workload requirements, staffing proposals, and financial projections for different lines of business on a regular basis. Qualifications: - 5+ years of experience in WFM at a large-scale multinational corporation. - 5+ years in a Staff Planning role for a team of 1000+ agents with multiple campaigns. - Ability to switch between long-term strategic forecasting and short-term tactical planning. - Proficiency in planning methodologies like Erlang, Workload, and Shrinkage. - Intermediate knowledge of forecasting, quantitative modeling, and scenario analysis. - 2+ years of experience using Tableau or similar analytics platforms for data analysis and identifying improvement opportunities. - Ability to deliver results within specified targets with quick turnaround. Additional Details (if available): Electronic Arts prides itself on offering a wide range of games and experiences globally, with opportunities for growth and development within the company. EA values adaptability, resilience, creativity, and curiosity in its employees, providing a supportive work environment that encourages learning and experimentation. The company offers comprehensive benefits programs tailored to local needs, including healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, and complimentary games, among others. EA fosters an inclusive culture where employees are encouraged to bring their best to their work.,

Candidates should be from BPO/BPM Background Only Diversity candidates can apply Telecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management. International Voice Experience; having Outbound experience will have an added advantage Shall operate in US shift timings, and would be required to stretch as and when required manager level into Telecom Domain for International contact center, US Appropriate communication and escalation of client issues to multiple levels of site and Operations management Client strategies to meet client/corporate goals and objective

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of Assistant Manager or Team Manager experience in Banking/BFSI contact center. Strong leadership, problem-solving, and communication skills. Experience in KPI management, escalation handling, and team development. Familiarity with CRM tools, banking systems, and contact center operations.

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Mumbai An exciting opportunity awaits candidates at a leading apparel brand in Mumbai. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement Meet set sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Fold garments and stack them appropriately Cube sizes and use hangers correctly Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Minimum 12th pass Age between 18 and 28 years Both male and female candidates can apply 6 days working (week off between Monday to Thursday, any day) We are looking for enthusiastic individuals who are passionate about delivering exceptional customer service and achieving sales targets. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply now! Benefits Salary- 15246 Stipend

SUMMARY Greetings, Excellent Opportunity for Candidates!! Leading Apparel Brand is hiring for Retail Associate Apply Now Hyderabad Minimum- 12th Pass The age will be between 18 and 28 years. Job Responsibilities: - Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar - codes Maintain Carton free floor Adherence to plan - o - gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements - Minimum- 12 th pass - Age-18-28 years -Both Female and Male are eligible -6 days working (week off between Monday to Thursday Any day) Benefits Salary- 13570 Stipend

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key Responsibilities Responsible to meet all agreed client SLAs and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the organization To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Responsible for Customer/client interaction Assist in scheduling and time management Assist in handling customer/client calls as per client procedure & guidelines Getting self certified Allocate work and prioritize Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Forward non- resolvable issues to the Operations Manager Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Key skills and knowledge Team development Good excel skills Ability to manage Team Performance Ability to impart effective feedback Ability to work in a night shift environment. Educational qualification- Graduation Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Role: Team Lead Fintech Inbound Process | Customer Support Location: Navi Mumbai Position: Team Lead Walk-in Interviews Key Requirements: Minimum 5 years of experience in Customer Support (Inbound Process) At least 1.5 years of experience as Team Lead (on papers) Graduate (mandatory) Comfortable with rotational shifts 6 days working with 1 day rotational off Immediate joiners preferred CTC: Up to 6 LPA Why Join Us? Strong career growth in Fintech domain Leadership role with good learning opportunities Dynamic and professional work environment For further details and registration, please contact: Chanchal 9251688424

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action, Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercises independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal Key skills and knowledge : Graduation in related field with one to three years of relevant experience- preferred (Mortgage Experience preferred) Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.