If you are a seasoned Business Development Executive with a passion for driving business growth in the IT services sector, we invite you to join our dynamic team at IGT Solutions. Apply now and be part of a company that values innovation, excellence, and client satisfaction. Location: Gurgaon (Hybrid) Experience: 12 to 16 years Key Responsibilities( But not limited to): Client Acquisition and Relationship Management: - Identify and cultivate relationships with potential clients in the Gurgaon region. - Develop a deep understanding of client needs and present tailored IT services and staff augmentation solutions. Sales Strategy and Execution: - Devise and implement effective sales strategies to achieve revenue targets. - Lead the end-to-end sales process, from prospecting to contract negotiation and closure. Market Analysis: - Stay abreast of industry trends, market conditions, and competitor activities. - Analyze market demands and contribute insights to refine service offerings. Collaboration: - Work closely with internal teams to ensure seamless service delivery and client satisfaction. - Collaborate with marketing to create compelling collateral and participate in promotional events. Custom Solutions : - Collaborate with technical teams to understand client requirements and propose tailored IT solutions. - Create and present proposals, addressing client-specific needs. Contract Negotiation: - Lead negotiations to secure contracts and agreements that are mutually beneficial. - Ensure compliance with company policies and legal requirements. Performance Metrics: - Track and report key performance metrics, providing regular updates on sales pipeline and achievements. - Continuously assess and improve sales processes for enhanced efficiency. Qualifications and Skills: - Bachelor's degree in Business, IT, or a related field. MBA is a plus. - Proven experience (12-16 years) in business development for IT services and staff augmentation. - Strong understanding of the IT services landscape and emerging technologies. - Excellent communication and presentation skills. - Demonstrated ability to build and maintain strong client relationships. - Strategic thinker with a results-driven mindset. About IGT Solutions IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.

IGT is Hiring! Customer Support Executives for a Domestic Airline (Immediate Joiners Required) Job Description & Requirements Were seeking enthusiastic, customer-oriented professionals to join our Domestic Airline Customer Support Team in Gurgaon & Pune. Requirements: Excellent communication skills in English Ability to work in rotational shifts 6 days work from office Qualifications Undergraduate / Graduate (Freshers welcome) Benefits Attractive performance-based incentives Complimentary flight tickets for self and immediate family One-way cab facility during odd hours Contact Details Contact Person: Anjali Sharma Phone: 9654058630 (Available 9 AM – 5 PM) Email: Anjali.Sharma@igtsolutions.com

About IGT Solutions IGT Solutions is a leading IT and BPM services provider, delivering innovation and business excellence across the global Travel, Transportation, and Hospitality domains. With 10,000+ industry experts, 15 state-of-the-art delivery centers, and a strong global presence, IGT Solutions offers integrated IT-BPM services including: Application Development & Maintenance Mobility Solutions Testing & Analytics Contact Center & Back Office Services Consulting Services IGT Solutions serves a diverse client base including airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners, and hotels. IGT Solutions is committed to equal employment opportunities and maintaining a non-discriminatory work environment. Role Overview The Assistant Manager Talent Acquisition (Bulk Hiring-LCC) will be responsible for driving high-volume recruitment initiatives across multiple business units. This role requires strong leadership capabilities to manage recruitment teams, deliver hiring targets within defined timelines, and ensure process efficiency and positive candidate experience. Key Roles & Responsibilities Lead and manage end-to-end bulk hiring initiatives for large-scale recruitment requirements Manage, mentor, and guide talent acquisition teams to achieve hiring targets and productivity goals Develop and execute high-volume sourcing strategies using multiple recruitment channels and tools Partner closely with business leaders, hiring managers, and HR stakeholders to align hiring plans with business needs Oversee screening, interviewing, and selection processes to ensure quality hiring at scale Ensure seamless candidate communication and a positive candidate experience throughout the hiring life cycle Drive coordination of offer management, reference checks, and background verification processes Track, analyze, and present recruitment metrics, hiring dashboards, and pipeline reports to leadership Continuously improve recruitment processes to enhance speed, quality, and cost efficiency Stay updated on market trends, talent availability, and best practices in bulk and volume hiring Skills & Competencies Proven experience in bulk or high-volume hiring environments Strong team management and stakeholder management skills Excellent communication, planning, and execution abilities Ability to work in fast-paced, target-driven environments Hands-on experience with recruitment tools, ATS platforms, and sourcing channels Data-driven mindset with strong reporting and analytical skills

Walk-In Drive - International NON Voice Process, CONTACT PERSON- 9518619536 (Divya Grover) Walk-In Date: 14th Jan- 16th Jan (Monday-Friday) Time: 09:00 AM to 3:00 PM Hello job seekers we are looking for Fresher/ Experienced candidates for International NON VOICE PROCESS Role: International NON VOICE PROCESS Process: NON VOICE/ BLENDED/ CHAT Industry: BPO Experience Required: 6 months minimum experience Preferred Qualification: Graduation/ Undergraduate What's In It For You? 5 days working( rotational off based on process) Both Side Cabs Safe & Convenient Transport Attractive Salary + Incentives Excellent Work Culture & International Exposure Fast-Track Career Growth Opportunities Who Can Apply? Any UG / graduate fresher or experienced candidate can apply Excellent communication skills in English Comfortable for 24/7 Immediate joiners Documents to Carry: Updated Resume 1 Passport Size Photograph Start Your Career With Us! Interested candidates can share their resumes on Whatsapp or can directly connect on - 9518619536 (Divya Grover) Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana

Hi Jobseekers! Greeting from IGT Solutions We are hiring for International Travel Process | Voice & Non Voice Knowledge, Skills and Other Abilities: Strong process orientation High energy, High Integrity & Work Ethics Strong interpersonal skills & ability to communicate effectively Strong problem-solving skills. Educational & Essential Experience: Graduates or Undergraduate with Minimum 6 Months Experience. Excellent Written and spoken communication. Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Knowledge of GDS is plus. Interview Rounds: HR Round Online Test Operations Round Compensation: Salary up to 5 lpa+ Benefits Interview Time : 10am-2pm Location : Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016 Contact Information: HR Tanya WhatsApp Number: 9289837643 Interested candidates can Directly come for Walkin Drive at office. Mention HR TANYA on top of cv.

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. chat process experience with international E-commerce experience required Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv-8630322822- Nidhi Rastogi

Job Title: HR-MIS Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Analyze data to identify trends, anomalies, and improvement opportunities. Coordinate with team leads, managers, and clients to understand reporting needs. Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools. Ensure accuracy, consistency, and confidentiality of all reports and data. Perform data validation and clean-up as needed. Assist in preparing presentations and data summaries for review meetings. Support ad hoc data requests and operational analysis. Required Skills & Qualifications: Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field. 1- 3 years of experience in an MIS or reporting role, preferably in a BPO or call center environment. Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros). Experience with SQL and data visualization tools like Power BI or Tableau is an advantage. Good analytical and problem-solving skills. Attention to detail and high level of accuracy in data handling. Strong communication skills to liaise with cross-functional teams. Preferred Qualifications: Experience with CRM, excel, or dialer systems. Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics. Work Schedule: 24*7 Rotational Shift, Rotational week offs Work from office Contact Person: Nidhi Rastogi 8630322833 interested candidate share resume at nidhi.rastogi@igtsolutions.com or candidate can come to office with their resumes and mention my name ' Nidhi Rastogi' on top of the CV.

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

About IGT Solutions IGT Solutions is a global leader in IT and BPM services, focused exclusively on the Travel, Transportation, and Hospitality domain. With over 10,000+ industry experts across 15 state-of-the-art delivery centers , we deliver excellence through Application Development, Mobility, Analytics, Testing, Contact Center, Back Office, and Consulting Services. We proudly support a wide range of global clients including airlines, travel tech companies, OTAs, railways, cruise lines, and hotels. At IGT, we are committed to a work culture that promotes equality, diversity , and inclusion . Role Highlights Handle non-technical customer support via email Resolve queries with empathy and professionalism Maintain detailed and accurate customer records Work closely with team members to ensure quality service Candidate Profile Strong written communication skills Attention to detail and accuracy Customer-centric mindset We look forward to meeting you and discussing this opportunity further. Please confirm your availability for the scheduled interview by replying to this email. Feel free to reach out if you have any questions or require additional information.

About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers , were committed to driving innovation and excellence. Learn more: www.igtsolutions.com We're Hiring! Join the Team at IGT Solutions Pvt Ltd Location: Pune | Shifts: Rotational Are you passionate about data, reporting, and the travel industry? We’re looking for a RTA (Real Time Analyst) to join our growing team! Key Responsibilities: • Generate and publish Hourly/Daily/Monthly reports • Create custom templates and reports based on process needs • Manage and schedule reports across multiple programs • Collaborate with end-users and clients daily • Design and implement new reporting modules • Ensure SLAs and TATs are met consistently What We’re Looking For: • Strong skills in MS Office & Excel • Experience in Excel automation • Excellent communication – both verbal and written • Bonus: Knowledge of MS Access & SQL Server • Open to rotational shifts and weekly offs Equal Opportunity Employer We’re proud to foster a diverse, inclusive workplace—free from discrimination, intimidation, or bias.

Position : Senior Executive - HRBP Location : Gurugram Employment Type : Full Time Work Mode : Work From Office IGT Solutions is Looking for HRBP for Gurgaon location. She/he will lead the HR Operations of Branch, will manage all the HR Activities and support business partners. Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT Ensure compliance to labor laws Implementation of the Discipline Policy and Code of Conduct Attrition at 5% or below Work on Employee Engagement through cross-function teams Facilitate engagement action planning record minutes, action points, responses and circulate, track and report and communicate closures. Ensure timely sign-offs of KRAs from new employees and role movements Coordinate and ensure timely completion of half-year and annual Performance appraisals Track and monitor adherence to training plan for the process Conduct exit interview for employees Collate exit survey data and report on a monthly basis trends and action to be taken Employee Retention Branding & Intelligence Ensure adherence to the Security Policy and Disciplinary Policy Ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement\ Qualification Graduate of any Bachelors degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelors degree with experience in HR and experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement in a BPO/Call Center industry Candidate must be proficient in MS Office, has strong analytical and problem-solving skills and has basic knowledge of labor laws and can facilitate engagement action planning. Must have an excellent verbal and written communication skills and ability to manage multiple tasks and deadlines. Candidate can also resolve effectively and efficiently the queries concerns of employees about the respective vertical/process and track/report query resolution. Amenable to work onsite in Gurgaon City, in a flexible in shifting or rotational schedule within 24/7 work hours. Female Candidates Only Please share your resume on sonam.singh1@igtsolutions.com

About the job: WALK-IN INTERVIEW | Premium Domestic Banking Process Were hiring Inbound Customer Service Executives for a Premium Domestic Banking Process with a leading organization in the BPO industry. If you have strong communication skills and are looking to grow in the banking & customer support domain, this is your opportunity! Job Role: Inbound Customer Service Executive Process: Premium Domestic Banking (Inbound Voice) Industry: BPO / Customer Support Location: Gurgaon (Work From Office) Salary: Freshers: 15,500 Experienced: 17,500 Key Responsibilities: Handle inbound customer calls professionally Assist customers with banking-related queries Resolve issues accurately and efficiently Maintain service quality and compliance standards Ensure high customer satisfaction Eligibility Criteria: Good communication skills in English & Hindi Customer-centric mindset Ability to work in a fast-paced environment Flexible for rotational shifts Work Details: Working Days: 6 Days a Week Shifts: Rotational Why Join Us? Stable & premium domestic banking process Career growth in BPO & banking sector Professional and supportive work environment Walk-In Interview: Mon - Sat Interview Timings: 11:00 AM 3:00 PM Venue: Ground Floor, InfoTech Centre Milestone 14/2, Old Delhi Gurugram Road Dhundahera, Gurugram 122016, Haryana Contact Person: Anjali Sharma Contact Number: 9654058630 Interested candidates can walk in directly with updated CV! Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

Job description Role & responsibilities Hello job seekers we are looking for Fresher/ Experienced candidates for international voice/ Non-voice process Role: International Voice Process/ Non-voice process Process: Voice / Blended Industry: BPO Qualification: Graduation/ Undergraduate What's In It For You? 5 days working( rotational off based on process) Transport facility available Salary - upto 40k CTC Attractive Salary + Incentives Excellent Work Culture & International Exposure Fast-Track Career Growth Opportunities Who Can Apply? UG/Grad Fresher/Experience (UG with experience only) Excellent communication Comfortable for 24/7 Immediate joiners Start Your Career With Us! Interested candidates can share their resumes on Whatsapp or can directly connect on - 8299505342 (Madhulika) Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv- 9953150816 Sonam Singh

Hiring: Travel executive/ customer support executive (Backend role) Eligibility: Graduate with minimum 6 months experience Undergraduate with minimum 1 year experience GDS experience mandatory Salary: Up to ₹40,000 CTC Interview Rounds (Virtual): HR Round VNA Round Operations Round Interested candidates with relevant GDS experience can share their CV at 9315641735 HR Sanchi. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Provident Fund Application Question(s): Do you have atleast 6 months experience for GDS Amadeus, Galileo or Sabre? Are you fluent in written and verbal english language? Work Location: In person

🚀 Hiring Now | International Voice & Non-Voice Process 🏢 Company: Confidential 🌎 Process: US Process 💼 Role: Customer Service Associate (Voice & Non-Voice) 📍 Location: Manyata Tech Park ✨ Eligibility: ✔ PUC / Graduate ✔ 6 Months BPO or Travel Experience ✔ Excellent English Communication (Written & Spoken) ✔ Basic Computer Skills ✔ Comfortable with 24/7 Rotational Shifts 💰 Salary: ₹30,000 CTC | ₹26,000 Take Home + Performance Incentives 📝 Interview Rounds: HR Round | Versant Test | Operations Round 📩 Apply Now & Kickstart Your International Career! Best Regards, *HR Naim* 9071614448

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv- 7042379178 - Swapnil

Role Summary: IGT Solutions is looking for a Consultant TAG (Talent Acquisition) to join our team. The ideal candidate will be responsible for developing and executing effective recruitment strategies, sourcing both active and passive candidates, and ensuring alignment with the company's hiring goals. This role requires strong experience in Bulk hiring and BPO recruitment . What You Would Be Doing: Recruitment Strategy Development: Develop and implement sustainable recruitment strategies aligned with business goals. Create recruitment objectives and ensure their successful execution. Sourcing and Candidate Engagement: Source passive candidates through various channels. Utilize resume databases and multi-channel approaches to find the best-fit candidates. Build and maintain talent networks to engage with both active and passive candidates. Collaboration with Hiring Managers: Partner with hiring managers to understand role requirements and ensure effective candidate alignment. Write and proofread detailed job descriptions to attract the right talent. Evaluating and Improving Recruitment Plans: Assess the success of current recruitment strategies and recommend improvements. Track and evaluate key recruiting KPIs to determine the effectiveness of sourcing strategies. Propose new candidate sourcing channels to enhance recruitment efforts. Recruitment Marketing & Employer Branding: Plan and implement a Recruitment Marketing strategy to promote the company as an employer of choice. Manage Employer Branding initiatives to attract high-quality applicants. Candidate Screening & Interviewing: Review applicants to ensure they meet position requirements. Conduct interviews in compliance with company policies and regulations. Compliance & Reporting: Ensure adherence to laws, rules, and regulations, including data privacy policies. Prepare weekly reports on recruitment activities and progress. Qualifications: Education: Graduate in any discipline. Experience: Minimum 1-2 years of experience in recruitment, particularly within the BPO industry . Hands-on experience in bulk hiring and recruitment across various levels. looking for Immediate joiners only Skills: Strong communication skills , both written and verbal. Ability to source, engage, and evaluate a high volume of candidates. Knowledge of recruitment KPIs and the ability to evaluate the success of different sourcing strategies. What's Expected: The ability to execute recruitment strategies effectively to meet hiring goals. Strong relationship-building skills with both hiring managers and candidates. Ability to adapt and implement a recruitment marketing strategy to attract top talent. What's Offered: Shift: General shifts (6 days a week). Work Location: Work from office (IGT Solutions). Contractual/ Permanent basis on Interview. Walk-In Interview: Interested candidates are invited to attend the walk-in interview at IGT Solutions . Please mention "Swapnil Gupta"- 7042379178.