Contact person: Sheetal Gupta (9354122432) Please read the below pointers before applying for the position. Roles and Responsibilities Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle customer complaints and feedback in a professional manner, escalating issues when necessary. 5 days working Rotational shifts & week-offs UG with 6 months exp mandatory Graduate fresher can apply Both side transport available

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : Required BPO experience Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person: Nidhi Rastogi 8630322833 Share resume at nidhi.rastogi@igtsolutions.com

Role Summary We are looking for an enthusiastic Team Leader for Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: share your cv at sonam.singh1@igtsolutions.com or contact on 9953150816

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

We're Hiring: Assistant Manager Payroll Location: Gurgaon | Full-Time Join our Finance team at IGT Solutions as an Assistant Manager Payroll , where youll take the lead in managing end-to-end payroll operations, ensuring compliance, supporting audits, and driving accurate financial reporting. This is a great opportunity for professionals with 7 years of experience and a strong background in payroll, accounting, and team leadership. Job Title: Assistant Manager – Payroll We are seeking a proactive and detail-oriented Payroll Specialist to step into the role of Assistant Manager – Payroll . The ideal candidate will be responsible for overseeing payroll operations, managing a small team, and ensuring alignment with financial and regulatory requirements. You will collaborate with key stakeholders across HR and Finance to ensure timely and accurate payroll processing and reporting. Key Responsibilities: Lead the monthly payroll process and ensure accurate and timely closures. Prepare and analyze MIS reports; participate in monthly financial reviews with senior leadership. Ensure compliance with labor laws and statutory payroll regulations. Monitor updates to payroll legislation and update internal processes accordingly. Maintain accurate employee records, including time, attendance, benefits, and taxation. Coordinate cross-functionally with HR and Finance to streamline payroll workflows. Provide prompt, professional support to employee queries regarding payroll. Oversee and guide direct reports, providing coaching, feedback, and performance management. Support internal and statutory audits; ensure timely and accurate data submission. Implement internal controls and audit recommendations to strengthen governance. Post monthly accruals and provisions accurately for payroll-related expenses. Conduct variance analysis between actuals and budget, providing actionable insights. Lead daily huddles to track payroll activities and drive accountability within the team. Review vendor ledgers and authorize accurate payments. Ensure timely and correct recording of journal entries and prepayments. Qualifications: Bachelor’s degree in Accounting, Finance, or related field. 7+ years of experience in payroll/accounting, with demonstrated leadership abilities. Strong understanding of financial principles, payroll processes, and compliance standards. Excellent analytical, organizational, and communication skills. Technical Skills: Proficient in MS Excel and MS Word for reporting and analysis. Hands-on experience with ERP systems. If you are a finance professional with a keen eye for detail and a passion for process improvement and accuracy, we’d love to hear from you. Step into a role where your expertise will make a meaningful impact. Apply now or refer someone who might be a perfect fit! #Hiring #AssistantManagerPayroll #FinanceJobs #PayrollLeadership #ERP #SAP #AccountingCareers #IGTSolutions #JoinOurTeam

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Educational Background Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree (Masters or equivalent) is often preferred for senior positions. Relevant certifications such as Linux Administration, Certified Kubernetes Administrator (CKA) Certifications in cloud platforms (AWS, Azure, Google Cloud) or DevOps methodologies (e.g., Certified DevOps Professional) Skills- 8+ years of experience in IT operations, service management, or infrastructure management, including roles such as Site Reliability Engineer, or DevOps lead Proven experience in managing high-availability systems and ensuring operational reliability Extensive experience in root cause analysis (RCA), incident management, and developing permanent solutions for recurring service disruptions. Hands-on experience with CI/CD pipelines, automation, system performance monitoring, and the implementation of infrastructure as code. Strong background in collaborating with cross-functional teams (development, operations, engineering, etc.) to improve operational processes and service delivery. Experience in managing deployments, risk assessments, and optimizing event and problem management processes. Familiarity with cloud technologies, containerization, and scalable architecture, including experience with zero-downtime deployment strategies. Responsibilities :- Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams,operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it for efficiency. Develop event response protocols, provide training to teams, and ensure quick and efficient handling of incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Deployment Management Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and maintain deployment schedules, conduct operational readiness assessments, and manage deployment risk assessments to ensure service stability. Oversee the execution of deployment plans, coordinate resources & process with delivery and lifecycle engineering, communicate with stakeholders, and continuously work with different stakeholders to improve deployment processes based on feedback. DevOps/NetOps Management Manage continuous integration and deployment (CI/CD) pipelines, ensuring smooth integration between development and operational teams. Automate operational processes, monitor system performance, and resolve issues related to automation scripts to increase efficiency. Implement and manage infrastructure as code, provide ongoing support for automation tools, and continuously improve DevOps practices.

Job Title: IAM Business Analyst Experience: 2-5 YearsLocation: Gurgaon (Work from Office)Job Type: Full-timeNotice period: - Immediate Joiner About the Role: We are seeking a detail-oriented and proactive IAM Business Analyst – Identity Reconciliation to join our Identity and Access Management (IAM) team. The ideal candidate will be responsible for analyzing, documenting, and standardizing IAM processes, with a strong focus on identity data reconciliation across various systems. Key Responsibilities: Analyze and improve existing Identity and Access Management (IAM) processes.Conduct manual identity and access reconciliation to ensure data consistency across systems.Collect, interpret, and analyze identity data from diverse sources to identify discrepancies and validate accuracy.Evaluate current IAM workflows, including onboarding/offboarding, access requests, and password management.Document “As-Is” and “To-Be” IAM processes using flowcharts, process maps, and clear written procedures.Investigate identity-related inconsistencies and drive remediation efforts to closure, including data correction and validation.Prepare regular reports summarizing reconciliation efforts, exceptions, and remediation status.Maintain comprehensive documentation to support internal and external audit requirements.Design and implement standardized templates for access request submissions, approvals, and periodic access reviews.Facilitate strong cross-functional communication to support data collection and issue resolution. Qualifications: 2–5 years of experience in a similar IAM or IT Business Analyst role, with a strong focus on manual data processing and reconciliationStrong understanding of identity management concepts and access control principles.Demonstrated experience in manual/semi-automated reconciliation processes.Proficiency in MS Office tools – Excel (advanced), Word, PowerPoint, Visio.Excellent analytical and problem-solving abilities.Strong organizational and time-management skills with the ability to prioritize effectively.Exceptional communication and interpersonal skills to collaborate across technical and business teams.Ability to work independently in a fast-paced, detail-driven environment About IGT Solutions: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities. IGT's Digital team collaborates closely with our customers business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Banking - Customer Service Representative Job Summary: - We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for? Only graduates can apply (No B.tech) Preferably customer service experience Good Spoken Hindi & English Computer Skills ability/experience using computer applications Typing Speed - 30 WPM Call Handling Etiquette What you would be doing? Handle customer inquiries and resolve issues efficiently. Provide accurate information to customer Process transactions and maintain customer records. Deliver excellent customer service and enhance customer satisfaction. What you will be signing up for? Promising career progression Best in industry compensation Transport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to miss! Contact Person - Kunal - 7906668019 Address - Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016

Position: Desktop Support Engineer Location: Nagavara, Bengaluru, (Work from office ) Mode: Full time 6 days working , 24*7 Description: Candidate having good Service Now, excel and ppt knowledge, shall be preferred Basic ITIL and good communication Skills is necessary for the role Acting as a point of contact to support service users and identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support Problem Identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advise and support Receives and handles requests for service, following agreed procedures Promptly allocates calls as appropriate Logs Incidents and Service Requests and maintains relevant records Identifies and classifies incident types and service interruptions Records Incidents cataloguing them by symptom and resolution Acts under guidance to record and track reliability data for your services Delivering Customer Services through multiple channels including human, digital, self-service and automated It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Position: Desktop Support Engineer Location: Pune, Viman Nagar (Work from office ) Mode: Full time 24*7 6 days working Description: Candidate having good Service Now, excel and ppt knowledge, shall be preferred Basic ITIL and good communication Skills is necessary for the role Acting as a point of contact to support service users and identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support Problem Identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advise and support Receives and handles requests for service, following agreed procedures Promptly allocates calls as appropriate Logs Incidents and Service Requests and maintains relevant records Identifies and classifies incident types and service interruptions Records Incidents cataloguing them by symptom and resolution Acts under guidance to record and track reliability data for your services Delivering Customer Services through multiple channels including human, digital, self-service and automated It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

We are seeking an experienced MongoDB Database Administrator (DBA) to take ownership of our database environments, focusing on high availability, automation, real-time data synchronization, and data lifecycle management. This role requires deep knowledge of MongoDB, Kafka, Ansible, and a strong commitment to data governance practices, including archiving and data masking. Responsibilities: Deploy, configure, and maintain MongoDB databases across development, staging, and production. Design and manage distributed data synchronization using MongoDB replication/sharding and Kafka-based real-time pipelines. Build and maintain automated deployment and configuration scripts using Ansible. Develop and implement database archiving strategies to manage storage efficiently while retaining data integrity and compliance. Apply data masking techniques for sensitive datasets to support secure testing, development, and analytics. Monitor system health and performance, implement optimizations, and proactively address issues. Enforce database security, including access controls, encryption, and role-based permissions. Create, document, and maintain database procedures, standards, and operational runbooks. Participate in on-call rotations and support incident resolution as needed. Qualifications: 4+ years of experience as a MongoDB DBA in production environments. Deep expertise in MongoDB architecture, replication, sharding, backup, and recovery. Strong hands-on experience with Kafka for event-driven data architecture. Proven experience with Ansible for automation of database tasks and infrastructure provisioning. Knowledge and implementation experience of database archiving and data masking. Proficient with shell scripting and Linux-based environments. Experience with MongoDB Atlas and hybrid cloud/on-premise environments. Familiar with monitoring/alerting tools like Prometheus, Grafana, or Ops Manager. Strong analytical and communication skills. Nice to Have: MongoDB Certified DBA Associate or higher. Exposure to containerized environments (Docker, Kubernetes) and Infrastructure as Code (Terraform, etc.). Familiarity with other database technologies such as PostgreSQL, Redis, or Cassandra.

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Hiring for a premium international process - B2B - Corporate client handling - Customer service - Blended process (60% Chat and rest voice) - Travel experience mandatory 1 year - Both side transport available - GDS experience mandatory - Rotational shifts & week offs Work from office, Gurgaon location Salary up to 50,000 CTC Salary hike will be given on last salary and not exceeding 50k CTC Contact over WhatsApp with Jacob Paul (HR) - 7303735166

Roles and Responsibilities Design, develop, test, deploy, and maintain large-scale Java applications using Spring Boot. Collaborate with cross-functional teams to identify requirements and implement solutions. Ensure high availability, scalability, performance, security, and reliability of the application. Participate in code reviews and ensure adherence to coding standards. Troubleshoot complex issues related to application deployment on AWS cloud platform. Desired Candidate Profile 8-13 years of experience in software development with expertise in Java programming language. Bachelor's degree (B.Tech/B.E.) from a reputed institution in Any Specialization. Strong understanding of architecture design patterns such as Microservices Architecture. Proficiency in technologies like AngularJS, Kafka Messaging System, Elastic Search Engine.

Roles and Responsibilities Handle multiple emails simultaneously, prioritizing tasks to meet deadlines and maintain a high level of productivity. Provide exceptional customer service through email support, ensuring timely resolution of customer queries and concerns. Utilize excellent communication skills to empathize with customers' needs and provide personalized solutions. Collaborate with internal teams to resolve complex issues and escalate when necessary. international process 5 days working rotational shift/ off both way transport

Job Title: Manager Operations (Travel Process Experience) Location: [Gurgaon] Department: Global Operations Reports To: GM/VP Global Operations Company: IGT Solutions Position Overview IGT Solutions is seeking a dynamic and experienced Manager – Operations to oversee international customer service accounts. This role is instrumental in managing P&L responsibilities, driving strategic and tactical operational excellence, ensuring exceptional client satisfaction, and leading diverse teams across multiple business functions. The ideal candidate will have deep experience in the BPO travel sector and a proven track record of high-performance leadership. Key Responsibilities Lead and manage operational processes, change initiatives, and administrative functions across functions such as Voice, Chat, Email, Back Office, WFM, and Quality. Achieve performance, productivity, and customer satisfaction targets across all service lines. Manage and analyze staffing adherence, scheduling, and key operational metrics. Own and drive annual budgets and P&L forecasts in collaboration with finance teams. Champion continuous improvement and operational innovation to enhance quality, CSAT, and efficiency. Collaborate with Sales, Account Management, and Presales teams to drive business growth. Build and maintain strong client relationships through proactive communication and consistent value delivery. Mentor and develop high-performing teams, ensuring alignment with company objectives and a culture of excellence. Desired Qualifications & Experience 10–13 years of leadership experience in BPO operations, preferably in the travel sector . Strong knowledge of the travel market, BPO competition, and industry trends. Demonstrated ability to lead and inspire high-performing operational teams. Lean Six Sigma Green or Black Belt certification preferred. Exceptional communication and interpersonal skills. Minimum of 2 years in a Manager – Operations role with exposure to international travel operations and Voice/Back Office service lines. Personal Attributes Passionate and motivated leader with a strong drive for service excellence and sales support. Creative and analytical thinker with problem-solving capabilities. Comfortable working in a fast-paced and evolving business environment. Strong interpersonal and team collaboration skills. Why Join IGT Solutions? At IGT Solutions, we’re dedicated to creating an inclusive and equitable work environment. We champion diversity and believe that every team member brings unique value to our success. If you’re passionate about customer service and operational excellence in the travel domain, we’d love to hear from you!

Urgent Requirements! Travel Process Experience mandatory Graduation Mandatory excellent English communication Minimum 6 months experience in Blended or Chat profile Salary upto 28k CTC Rotational Shift and Off Work from Office Batch joining on Friday(16th May) walk-in preferred: Mention Aishwarya in your resume (8448071730)

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? We’re looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sameer.gandhi@igtsolutions.com

HIRING ALERT – INTERNATIONAL PROCESS Location: IGT Solutions, Gurgaon (GGN) WALK-IN INTERVIEWS OPEN! We’re hiring for Internationa Process at IGT Solutions! solid communication, and are open to rotational shifts & week-offs, we want to meet YOU! Working Days: 5 Days a Week Selection Process:HR Round, Versant Round, Operations Round Eligibility: Graduate Freshers Excellent English Salary: ₹22000-25000/month (Fresher) Both-side cab for candidates in the transport zone Interview Process :HR Round , Versant Round, Ops Round Walk-in directly to our office – Just mention HR – Niharika on top of your resume. Contact: 7878282035 Let your career take off with IGT. Job Type: Full-time Pay: From ₹22,000.00 per month Schedule: Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person