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Team Leader Operations - Airlines Experience - WFO

1 - 4 years

2 - 5 Lacs

Gurugram

Posted:1 month ago| Platform: Naukri logo

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Skills Required

operations team leader travel process team handling airlines process attrition kpi tat sla aht shrinkage

Work Mode

Work from Office

Job Type

Full Time

Job Description

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? We’re looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sameer.gandhi@igtsolutions.com

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IGT Solutions
IGT Solutions
www.igtsolutions.com

Information Technology and Services

New Delhi

4000+ Employees

276 Jobs

    Key People

  • M. S. S. Gopala Krishnan

    CEO

  • Ramu Reddy

    Group Chief Financial Officer

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