1536 Sla Jobs

Position Title - Executive Sector - GCS Business/Function - SSC Department/Sub Department - Workforce Administration Designation - Executive Job Responsibility Level/Grade Location - Hyderabad Reports To - Head Workforce Administration POSITION DETAILS Role Summary/Purpose : Briefly describe the general purpose of the position or its significance from the organisation's point of view and how it contributes to the overall mission/objective of the organization The Team Member- WFA is responsible for managing employee data and documents for GMR employees, maintaining the accuracy and integrity of employee records in the HR system. This role will oversee data entry, validation, and maintenance o...

Job description Role & responsibilities -Provide Leadership for the daily Operations of the services desk -Daily teams meeting about Activities, plant updates, Team performances and plant related queries. -Mentoring team members on technical issues. -Maintaining SLA (service level agreement) consistently -Coordinate Outside party for Implementation of new system requirement -Provide IT Administrative support on Operation Systems (OS) of Computer servers, desktops, laptops, industrial PCs and Handheld devices etc -Respond to end-user requests for updates on ticket status and promptly follow up as needed. -Manage the ticket queue in MITS Software and ensure tickets are resolved and closed with...

Must have 1-2 years of experience as a trainer or Team leader Must have excellent communication skills Should have working experience in BPO in International Processes Should have Knowledge about process training , TNI & TNA , Contact on 7697428237

R12 Finance Designer : Oracle EBS R12 Finance functional with minimum work experience 5-15 years Working Experience in Finance modules like Primary SLA,GL Secondary-AR, AP, SLA, EBTax Basic understanding of Accounting. Experience in European Implementation is preferred Good working knowledge on the following : Accounting via SLA Order to Cash flow Autoinvoice process and underlying architecture Procure to Pay flow Payable Invoice import and underlying architecture Payables to Fixed Assets integration Fixed Assets Depreciation and life cycle management Tax calculation in AR and AP Invoices Tax calculation using Sabrix Tax Engine are additional preference Experience in writing SQLs Understandi...

R12 Developer Oracle EBS R12 technical experience with minimum work experience 3-5 years Pl/sql, XML publisher reports, Interface Understanding in Finance modules like Primary SLA,GL Secondary-AR, AP, SLA, EBTax Good Process flow knowledge on the following : Order to Cash flow Autoinvoice process and underlying architecture Procure to Pay flow Payable Invoice import and underlying architecture Payables to Fixed Assets integration

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 12 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

Hiring for Team Leader Pre-requisites: Graduate or equivalent practical experience in the industry Minimum 2 years of experience in Team Lead role Prior experience in contact center industry (Inbound voice preferred) Ability to speak and understand English & Hindi Strong verbal and written communication Minimum Skills to Hire: B2 and above in communication (Versant/AMCAT) Demonstrate coaching skills and lead teams in the right direction Experience in conducting team huddles, coaching, and one-on-ones Conflict resolution and team morale management Ability to manage shift rosters and attendance Understanding of key contact center metrics (AHT, Utilization, SLA, etc.) Experience in performance ...

About the Role We\u2019re seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we\u2019d love to hear from you. Key Responsibilities: Monitor queues and agent adherence in real time to ensure operational efficiency Manage intraday staffing levels and shrinkage to meet service level goals Track and report real-time performance metrics, SLAs, and adherence trends Collaborate with Operations and WFM teams to implement schedule adjustments and updates Requirements: 1\u20133 years of experience as an RTA, WFM Executive, or Real-T...

Role Overview We are looking for an experienced and driven Lead Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction. Key Responsibilities • Lead a team of support engineers, providing technical guidance, mentoring, and performance management. • Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaborat...

We are #hiring. Know you might be interested? Company Name : MNC Role - ( Service Desk or Tech support ) EXP : 1 to 6 Years Location: Chennai / Indore - Work From Office Only... ### This is fully for the Registration Process !!! For Interested Reply with below Needed Details for registration Process : (Puviarasu@navayuga-india.com ) - Outlook Email ID Total Exp : Relevant Exp : Current Location : Current CTC : Expected CTC : PAN Number ( Mandatory For Registering Process ): Role - ( Service Desk or Tech support) Notice Period: Date of Birth: Note : Direct On Roll and Permanent Position with the company ***Share your Resume and Above Details*** Role & responsibilities (JD) : Mandatory Skills ...

Driving sales and revenue from existing and new customer accounts within the Banking vertical. Sales and Business Development for products, services, and solutions through prospecting, Required Candidate profile Candidate must be persuasive and have excellent negotiation and presentation skills.He should effectively communicate with both technology-oriented and senior business executives.

Strategically target business opportunities that leverage high value use cases, in Banking vertical. Develop and execute sales strategies and tactics to sell products, solutions, and services to exceed your sales quotas. Required Candidate profile Candidate must have 5-7 years of experience in successfully selling technology products and solutions to the Bank. Bachelor’s degree, preferably in a technical discipline or equivalent experience

Job Description – Assistant Manager - Operation Location: Purnia About Loadshare LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we’ve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns. What sets us apart: • Scale with depth: We handle ~400K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 20,000+ rider network. • Strong financials, stronger ambition: With 430 Cr in FY25 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long...

Team Leader Inbound Customer Service For International Travel Process (International Voice Process) Location: Jaipur | Rotational Shift | Transport Available | 5 Days Working | CTC Upto 7 LPA Experience: Minimum 1 Year Of Experience As A Team Leader With Over all 4+ Years Of Experience In International Voice Process where managed Inbound Customer Service Voice Process, Team Of Customer Service Associates & SME. Must have Managed Teams Attrition, Shrinkage, AHT, SLA & Teams Performance. & Clients. Experience in Travel, Airline, Booking, Holiday Or Hotel Booking & Management Processes Of International Customer Service Voice Will Be Added Advantage.

Working on tasks under Cloud Operations and Engineering . It relates to monitoring and analyzing the performance of the resource utilization of cloud hosted servers. An Associates responsibilities include working on catering to the requests coming to the service desk. Responsibilities: Act on the service requests raised by the inter-department or management and complete the tasks within the set SLAs. Continuously monitor the health and performance of cloud-hosted servers and pplications Raise incidents/tickets as per SOPs and severity levels. Requirements Must be graduate in B.Tech./B.C.A. Basic knowledge of Cloud and Monitoring tools Excellent verbal and written communication skills Discret...

Role & responsibilities CIB Service Level Agreements scope 1. Catalogue of Services & agreements standardization coordination 2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Sche...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Key Responsibilities 1. Service Level & Performance Management Define SLAs/KPIs with healthcare teams, track metrics, manage escalations, and lead incident/problem resolution. 2. Healthcare Domain Expertise Manage provider/payer system implementations (e.g. claims adjudication, revenue cycle, EHR), ensuring compliance with regulations like HIPAA or local standards 3. Client & Stakeholder Management Build trust with clinical and administrative staff, understand user needs (e.g., doctors, billing teams), lead meetings, workshops, and Quarterly Business Reviews 4. Process & Change Management Implement ITIL-based frameworks across incident, change, and continuous improvement cycles; coordinate U...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu Required Candidate profile Work from Office-Hyderabad only not Visakhapatnam neither Bangalore. Apply those who can relocate in Hyderabad Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu

Looking for the candidates with below skill set Skill Set Required:- Title Closing Title Search, Title Curative Title Search, Tax Calling Title Search Roles & Responsibilities: 1) For Title Search •Having worked on First American processes is added advantage, experience of working on applications like Data Trace, Data Tree and on the Title Plants applications. Should have enough experience working on Full search, Developer Deed search using starters is must. Nationwide search experience with experience of working on multiple applications. Examine the search package. Verify the chain of title. 2) For Title Curative •Review Title Commitments: Examine title commitments to identify any vested in...

Manage and resolve complex technical issues related to Moodle LMS , including configurations, integrations (Zoom, SSO), migrations, and version upgrades. Handle escalated issues from Level 1 & Level 2 teams, ensuring timely resolution under defined SLAs. Perform data migration activities: analysis, transformation, import, validation, and post-migration support. Collaborate with Business Analysts, Developers, System Admins, and Project Leads for issue resolution and process improvements. Conduct root cause analysis , troubleshoot recurring issues, and coordinate with the development team for fixes or patches. Support system performance optimization , updates, and configurations on complex set...

Immediate Openings for Team Lead _Navi Mumbai Should have minimum 4+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. A candidate from finance background would be an added advantage Location: Preferred Navi Mumbai Based Candidates. Interested candidates can share your resume to below email id Or WhatsApp number Email Id: NandhiniA1@hexaware.com Contact Number: 7358342513

NAB is looking for Analyst I to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical suppor...

IQ Back Office is hiring Team Lead for Accounts Payable (PTP Process) . Given below is the detailed Job Description for your reference. Please share your updated profile if your skill set/Experience matches our requirements. Candidates who can join in 10 to 20 days can only apply. Email - Jedanj@iqbackoffice.com Team handing experience is must at least 1 year in team lead role. Night Shift - Candidate should be willing to work the night shift (6 PM to 3.30 AM) Note - Candidate who have attended the interviews with in this 6 months kindly do not apply. GENERAL DESCRIPTION: Manages the day-to-day activities of the team ensuring optimal use of resources, accurate output and performed by product...