1049 Sla Jobs

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues . 1 + yrs exp in customer service Required Candidate profile Exp:6 Months Location:Ahmedabad Gujrat Exp in an IT support, helpdesk, Previous experience managing incident reports and SLA adherence. Any Query: snehal@peshr.com/9137306440 Perks and benefits good salary package and hikes

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

Urgent Hiring Supervisor / Team Leader , , Noida Open Positions: Supervisor (1 Opening) Team Leader (5 Openings) Salary: Supervisor: 45,000 50,000 (+ Team Incentives) Team Leader: Up to 60,000 (+ Team Incentives) Additional Benefits: Travel Allowance + Complimentary Food (Final salary depends on skills & experience) Shift & Working Days: Shift: US Shift (Night Shift, Fixed) Working Days: 6 Days (Rotational Week Offs) Required Experience & Skills: Experience: Minimum 3 years as Supervisor / Team Leader in International Sales (US Process) Must have knowledge of Shrinkage, Attrition, SLA, KRAs, KPIs Strong background in hardcore international sales Proven experience in team handling & performan...

Role Overview: You will be joining EY as a Technical Engineering in the Career Family-GW Billing Centre Support. As part of the team, you will have the opportunity to work on Guidewire Billing Center Support and Maintenance, contributing to various technical streams of Guidewire implementation projects. Your role will involve managing the integration of Guidewire software with other external systems and implementing Guidewire product suite. Key Responsibilities: - Provide Guidewire Billing Center Support and Maintenance with 3-6 years of experience. - Be flexible to work in shifts (Rotational Shift India Shift, UK Shift) and provide On Call Support on a rostered rotational basis. - Contribut...

Role Overview: You are a seasoned Pega CDH Developer with over 8 years of experience, specializing in Pega Decisioning & Marketing modules. Your expertise lies in building and implementing model-driven, enterprise-level business solutions and applications. Your role is crucial in making model changes and ensuring the success of Pega Marketing implementations. Key Responsibilities: - Implement Pega Marketing and demonstrate proficiency in Pega methodologies. - Utilize object-oriented analysis and design skills along with system integration skills. - Apply knowledge of various rules and features such as Flows, Activities, User Interface, Agents, SLA, Security, Reports, and more. - Collaborate ...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

An Operations Manager oversees daily BPO operations, focusing on efficiency, team performance, budget management, and client satisfaction by ensuring smooth service delivery and service level agreements (SLAs) are met

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality? Welcome to Precision! Where Talent is nurtured, and Dreams come True. We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration . We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large. Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do... And whether it is a product we developed years back or a new cutting edge te...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Own end to end warehouse & logistic operations like a true ninja master Keep inbound, outbound, & last mile flows lighting fast & error free Maintain zero-compromise inventory accuracy Plan, execute & optimize ops across multiple warehouses

Skilled in Oracle, technical escalation handling, process delivery, client query resolution, performance review, SLA adherence, mentoring teams, capability development, troubleshooting, and customer satisfaction.

Partner Digital Eco-System Integration & Management Understand partners digital eco-system & existing customer value lifecycle to identify business opportunities for sale of general insurance line of product. Create business requirement document based on the partners requirement for new product deployment on partners portal. Collaborate internally with various teams ( Operations team, IT team , Underwriting tam , legal & compliance team & product team ) to convert the business requirement for new product into deployment on partners digital eco-system ( website , mobile application ). Participate with partner on periodical basis discuss on IT concerns , policy issuance issues , changes in cur...

Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated Book of Relations (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial goals of customers and providing financial planning assistance. Competition Analysis for giving professional advice to customer Fix self appointments everyday from the given customer database as per the campaign Sales Focus on cross-sell & up-sell opportunity in allocated customers. Ensure successful completion of licensing as per MLI standards MEASURES OF SUCCESS TAT adherence for updating System - CRM Next Successful completion o...

1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closur...

1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected user...

1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps take...

Hands on experience of APM (Application Performance Monitoring)Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIMExperience on Ticketing tool like Service Now, Jira, ITSMGood Knowledge of SQL and Linux and Basic understanding of JavaBasic understanding of Incident Management Process and LifecycleBasic understanding of SLA/KPIsBasic knowledge of Microsoft Excel and Power PointGood Decision making, analytical and time management skills Multitasking abilitiesAbility to work from office Ability to commute to office on self-basis Excellent communication skillsFlexibility to work in 24/7 shiftsProviding RCA for Incidents and preparing chronology Supporting Application Tea...

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Hi Jobseekers, We are seeking a highly motivated and results-driven Assistant Manager - Sales to join our dynamic sales team. Job Posting: Assisstant Managr Sales Location: Salt Lak, Kolkata Salary: Upto 6.5 LPA (based on experience) Experience: 6+ years in BPO Quality (with at least 1 year as Assistant Manager on paper) Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies to achieve monthly and quarterly sales goals. Identify and target new business opportunities to drive revenue growth. Build and maintain strong relationships with existing customers, addressing any concerns or issues promptly Supervise and motivate the sales team to meet or exc eed pe...

As an Oracle HCM & Financials Support Analyst in the Global Technology Support Team at UST, you will play a crucial role in providing 1st & 2nd line support for business users in various regions like Asia, Europe, UK, and the US. Your responsibilities will include: - Owning application incidents - Collaborating with the Corporate Agile team and 3rd party vendors - Monitoring production environment processes - Creating change requests to address system issues - Conducting system health checks - Performing proactive maintenance tasks - Ensuring adherence to SLAs while continually improving the support process The ideal candidate for this role should have: - At least 5 years of experience in a ...

We are seeking an experienced Oracle Finance Techno-Functional Consultant to lead the implementation of Oracle Advanced Global Intercompany System (AGIS) across US/MEXICO and US/PR entities . This role involves requirement gathering, solution design, configuration, integration, and testing to ensure seamless and compliant intercompany transaction processing. Key Responsibilities Lead end-to-end Oracle AGIS implementation for US/MX and US/PR entities. Conduct workshops with finance, accounting, and compliance teams to gather requirements. Design intercompany transaction flows (initiator/recipient, transaction processing, approvals, settlements). Configure AGIS modules: Intercompany Accounts &...

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.