617 Sla Jobs

You must possess excellent communication skills and have previous experience working in a US shift to be considered for this role. A minimum of 2-3 years of experience is required. The shift timings for this position are from 6:30 PM to 3:00 AM (Night Shift). Please only apply if you are comfortable with working during night hours. As a Master Data Specialist, your responsibilities will include creating and maintaining master data such as material master, vendor master, customer master, and pricing master. It is crucial to ensure that the master data is always updated, consistent, and well-organized. You will be responsible for executing assigned steps in the addition, change, and de-activation processes for master data records. Using the appropriate reporting tools, you will monitor data accuracy and synchronization across various systems. In case of data issues or discrepancies, you will troubleshoot and resolve them promptly. To meet Service Level Agreements (SLA) and Key Performance Indicators (KPI), you will process master data requests efficiently. Additionally, you will be expected to identify process and solution requirements for the master data management process and implement them effectively. Your role will be pivotal in ensuring the integrity and reliability of the master data within the organization.,

As a Sr. Consultant in ServiceNow Administration at YASH Technologies, you will be part of a dynamic team dedicated to reimagining operating models, enhancing competitiveness, and driving business transformation. We are committed to fostering exceptional stakeholder experiences and bringing about real positive changes in an increasingly virtual world. We are currently seeking ServiceNow Administration Professionals with 7 to 9 years of experience to join our team in Pune. The ideal candidate will have a strong background in ServiceNow administration and development, including working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide APIs, SLAs, Reports, and Integrations. Experience with Instance Upgrades, ATF, and API integrations is highly desired. Good communication skills are essential for this role. At YASH, you will have the opportunity to create a career path that aligns with your goals while working in an inclusive team environment. We prioritize career-oriented skilling models and leverage technology for continuous learning, unlearning, and relearning at a rapid pace. Our workplace is based on four core principles: flexible work arrangements, a free spirit, emotional positivity, agile self-determination, trust, transparency, and open collaboration, all supported by a stable employment environment with a great atmosphere and ethical corporate culture. Join us at YASH Technologies and be part of a team driving innovation and transformation in the technology industry.,

You should be an experienced Pega Decisioning and Pega Marketing expert with 8-13 years of overall experience, and 4-9 years of relevant experience. Your role will involve building and implementing model-driven, enterprise-level business solutions and applications. It is required to have at least 1+ years of working experience in Pega Decisioning and Pega Marketing, including making model changes. You should have a strong understanding of Pega methodologies and possess excellent object-oriented analysis and design skills, as well as system integration skills. Your responsibilities will include working on various rules and features such as Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors, etc. Collaboration with business stakeholders, business analysts, data governance, analytics, and technical leads will be essential to ensure the right solutions are created for business needs. You should have an understanding of Predictive and Adaptive Analytics and the capabilities of Artificial Intelligence within Pega. Hands-on experience in implementing Pega integration services using REST, SOAP, etc. will be required. Knowledge of industry standard project delivery frameworks including Agile, Waterfall, and Scrum is also important. It would be beneficial to have certifications such as Pega Certified Decisioning Consultant (PCDC) and Pega Certified Marketing Consultant (PCMC). You should have a deep understanding of the PRPC Architecture and all PRPC design and implementation features. Additionally, you should be comfortable working in a Global offshore/onshore model.,

As a Mechanical Design Engineer focusing on Product Design Development, you will be responsible for project ownership from inception to final delivery. With 3 to 5 years of experience, you are expected to possess a diverse skill set which includes concept design, part splitup, ID to DFM conversion, surface modeling, and plastic design. A sound knowledge of plastic product manufacturing processes such as FDM, SLA, SLS, Injection Molding, and Silicon Molding is crucial. Additionally, you should be well-versed in engineering basics, calculations, IP related enclosure design, thermal problem-solving, DFM, DFA, DFS, GD&T, and tolerance stack-up analysis. Your role will involve hands-on experience in prototype development, testing, and validation. You should be capable of taking a project from conceptual definition to detailed production design. Critical thinking, problem-solving abilities, and a good understanding of Electronics & Electrical components from a cross-functional team perspective are essential. Effective communication and presentation skills, both written and oral, will be key in this position. Proficiency in tools such as Solidworks or Creo 2.0 is required to excel in this role. Apart from technical responsibilities, you will also be expected to manage projects, liaise with clients, oversee vendors, and lead or assist in internal product development team meetings. If you are passionate about designing innovative products, possess the necessary technical expertise, and enjoy working in a challenging yet rewarding environment, this role offers an exciting opportunity to showcase your skills and contribute to the successful development of cutting-edge products.,

At EY, you'll have the opportunity to shape a career that is as unique as you are. With our global reach, support, inclusive environment, and cutting-edge technology, you'll have the resources to become the best version of yourself. Your individual voice and perspective are essential in helping EY evolve and improve. Join us in creating an exceptional experience for yourself while contributing to a better working world for all. As a Guidewire Policy Centre Support professional with 1.5 to 2.5 years of experience, your key responsibilities will include providing support and maintenance for Guidewire Policy Center. You must be willing to work in rotational shifts (India Shift, US Shift) and provide on-call support on a rotational basis. Your expertise will be crucial in maintenance, configuration, testing, integration, and deployment tasks. You will manage Guidewire CC Configuration and Integration, as well as design, modify, and implement the Guidewire product suite. To excel in this role, you should possess a deep understanding of the Guidewire framework, implementation, architecture, and components. Experience with GuideWire Policy Center 9.0 version or higher is required. Proficiency in development streams such as Configuration, Integration, or both is essential. Your skills in Guidewire platform, including Gosu scripting, UI, and Data Model, will be put to good use. Additionally, you will implement rules using GOSU scripting, configure metadata rules, and integrate with external systems using Guidewire supported techniques. Ideal candidates will have a strong background in Core Java, J2EE, XML, Web Services (SOAP/REST), ANT, SQL, Spring, Hibernate, Castor, and Enterprise Messaging Systems. Knowledge of Tomcat, WebSphere/WebLogic, enterprise system integration, and the insurance domain is preferred. Your experience with incident management, problem management, and tools like ServiceNow, JIRA, soap-ui, eclipse IDE, SVN, and Jenkins will be valuable in this role. To qualify for this position, you must have expertise in Guidewire CC Config, Gosu scripting, UI & Data Models, Core Java, J2EE, XML, Web Services (SOAP/REST), ANT, SQL, Spring, Hibernate, Castor, any Enterprise Messaging System, and Tomcat or WebSphere/WebLogic. Certification in Guidewire CC and ITIL is considered a plus. In return, EY Global Delivery Services (GDS) offers a dynamic and global delivery network that spans across multiple countries. You will have the opportunity to collaborate with diverse teams and work on exciting projects with well-known brands. Continuous learning, personal growth, transformative leadership, and a diverse and inclusive culture are at the core of our values at EY. Join us at EY and be part of building a better working world, where you can make a meaningful impact and grow both personally and professionally.,

HERD Group is looking for Supervisor / Junior Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities. D./B./M. Pharm/Any other Graduate or Post Graduate Minumum 10 Years Experience in Pharmacy

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork share resume at sonam.singh1@igtsolutions.com

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Summary ~Novartis i mterilerine (CPO'lar ve Blgesel pazarlama ve sat ekipleri) eitli dk-orta karmaklktaki analitik raporlar konusunda analitik destek salamak, ~Niteliksel ve niceliksel analitikler salayarak ve ileterek Novartis i mterileri iin veriye dayal karar vermeyi desteklemek ve kolaylatrmak ~Bilgi paylam, ie alm ve eitim destei, ile ilgili tm grevlerde/faaliyetlerde destek ekibi lideri, sre dokmantasyonu ve bilgi havuzlar oluturma gibi eitli giriimlere dahil olarak uygulama oluturmada GBS ~ GCO iini destekleyin, ~ Promosyon pazarlama materyallerinin tasarlanmasndan sorumlu kapsaml bir tasarm ekibinin ayrlmaz bir paras olmak, About The Role Major Accountabilities ~ Mutabk kalnan SLA'lara gre mteri gereksinimlerinin altnda oluturun ve sunun, ~ Hizmetlerin teslimat boyunca uygun dokmantasyon ve iletiim ile yaplandrlm proje ynetimi yaklam yoluyla hizmet teslim etmek ~ Kalite gvencesi ; Kalite ve doruluk iin ktlarn en yksek dzeyde olduundan emin olun ngrlen sreler iinde zamannda proje teslimi, ~ Standart iletim prosedrlerinin (SOP'ler) oluturulmas ve srdrlmesinde destek ~ Niteliksel ve niceliksel raporlar yakalayan bilgi havuzlarnn gelitirilmesi ve srdrlmesinde destek, ~ eitli bilgi paylam oturumlarna katlmak Key Performance Indicators ~Novartis i mterilerine (CPOlar ve Blgesel pazarlama ve sat ekipleri) eitli dk-orta karmaklktaki analitik raporlar konusunda analitik destek salamak, ~Niteliksel ve niceliksel analitikler salayarak ve ileterek Novartis i mterileri iin veriye dayal karar vermeyi desteklemek ve kolaylatrmak ~Bilgi paylam, ie alm ve eitim destei, ile ilgili tm grevlerde/faaliyetlerde destek ekibi lideri, sre dokmantasyonu ve bilgi havuzlar oluturma gibi eitli giriimlere dahil olarak uygulama oluturmada GBS ~ GCO iini destekleyin, ~ Promosyon pazarlama materyallerinin tasarlanmasndan sorumlu kapsaml bir tasarm ekibinin ayrlmaz bir paras olmak, Work Experience ~la sektrnde alma deneyimi ~Proje Ynetimi ~Operasyon Ynetimi ve Uygulama Skills ~Reklam Kampanyalar ~Alteryx (Alternatif) ~Analitik Dnme ~Marka Bilinirlii ~ A ~Merak ~Dijital Pazarlama ~E-posta pazarlama ~Pazarlama letiimi ~Pazarlama Planlar ~Pazarlama Stratejisi ~Medya Kampanyalar ~Sre Dokmantasyonu ~Stratejik Pazarlama Language ngilizce Why Novartis: Helping people with disease and their families takes more than innovative science It takes a community of smart, passionate people like you Collaborating, supporting and inspiring each other Combining to achieve breakthroughs that change patientslives Ready to create a brighter future togetherhttps:// novartis / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for youSign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork novartis /network Benefits and Rewards: Read our handbook to learn about all the ways well help you thrive personally and professionally: https:// novartis /careers/benefits-rewards Show

You will be working for a trusted global innovator of IT and business services who specializes in helping clients transform through consulting, industry solutions, business process services, digital & IT modernization, and managed services. The company's goal is to assist clients and society in confidently moving towards a digital future. They are dedicated to ensuring the long-term success of their clients and provide services in over 50 countries worldwide. Your role will involve identifying candidates with a background in BPO or Delivery, particularly those with solid experience in service delivery and knowledge of SLA/KPI. You should have experience in team handling and be skilled in managing people. Client handling will also be a crucial aspect of your responsibilities. Excellent communication skills are mandatory for this position. Job Title: Service Delivery (KPI/SLA) Location: Pune/Bangalore Experience: 5 to 10 Years Employment Type: Permanent Work Mode: Hybrid Notice Period: Immediate to 15 Days Only CTC: 20 LPA If you meet the above requirements and are looking for a challenging opportunity in the IT and business services sector, this position could be the ideal fit for you.,

Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. Review the projected scheduled performance and review over/ under. Take corrective action on the over/ under analysis and make recommendation on schedule changes, reskilling, realignment of agents across sites Review DOW and Intraday Patterns and Support VTO/OT/PTO requests AHT profiling Assumption Management and Support admin features of schedules tools to include rules. Key Skills and knowledge: Knowledge of Advanced Excel to work on data and create reports; Knowledge of VBA will be an added advantage Graduate with Contact Center experience and good communication skills. People management experience. Proficiency in multi-tasking and engaging multiple stake holders at a time in a multiskilling environment. Strong process and mathematical orientation Root Cause Analysis, proactive management & data presentation Analytical bent of mind and strong process and mathematical orientation Knowledge of Contact Centre methodologies and operational principles. Complete understanding of overall operational activities including phone, email, chat, community and social media support. Effective communication skills. Advanced knowledge of MS products, particularly Excel, PowerPoint. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Ability to simplify complex operations into repeatable processes Comfortable in a fast-paced environment Ability to make decision in time sensitive ambiguous situations Since this is a supervisory and client-facing position, the candidate must be able to communicate effectively. Avaya CMS is required, and Verint is preferred. Team Handling experience is mandatory. Must understand Billing & Invoicing. Advanced Excel knowledge to deal with data and develop reports; knowledge of VBA and PowerBI will be an advantage. Qualification : Graduation in any stream

Primary Responsibilities: Undergraduate degree or equivalent experience. •Undergraduate degree or equivalent experience •Overall, 10-12 years of experience in IT industry across entire SDLC •Proven work experience as a Site Reliability Engineer or similar role •5+ years of experience in integrating monitoring and alerting into cloud software solutions •3+ years of coding experience with one or more of the follow languages Java, C#, C/C++, Go, Python, Perl, PowerShell or JavaScript with a willingness and ability to learn new ones •2+ years of experience building and programmatically consuming REST APIs •3+ years of experience in Splunk / Dynatrace / DataDog/Grafana/ Telemetry or similar for monitoring tools •Experience with programmatic interaction with a relational database SQL Server/MySQL/PostgreSQL •Experience planning and supporting 99.999% availability against critical applications in production •Solid understanding of engineering fundamentals: unit testing, performance testing, code reviews, telemetry, agile and DevOps •Defining and setting up best industry alert and monitoring practices across line of business and design/architect efficient monitoring dashboards on Splunk/Dynatrace /Grafana common for all applications/products across line of business •Experience with any database. •Knowledge of any scripting or programming language. •Experience in operations support for any application. • ServiceNow experience. •Participating in 5-9 program and other peak season readiness initiatives and collaboration with application teams evaluating applications from resiliency, availability, and reliability perspective •Act as a gatekeeper for changes rolling into production •Embrace continuous learning of engineering practices to ensure industry best practices and technology adoption, including DevOps, Cloud and Agile thinking •Tech debt reduction/Tech transformation including opensource/inner source adoption, Cloud adoption, HCP assessment and adoption •Improve processes/runbooks and lead automation efforts of any manual items around support cutting down manual toil •Participate in on-call rotation •Improve operational tooling, frameworks, perform chaos engineering activities •Respond to platform emergencies, alerts, and escalations from Customer Support

Must-Have Skills: 5+ years of hands-on experience with JIRA Service Management (JSM) Expertise in writing and optimizing JQL queries Strong knowledge of ITIL processes (Incident, Problem, Change, Release, etc.) Experience with SLA configuration and management in JIRA Proven ability to administer and manage JIRA projects and workflows Preferred: Professional certifications in JIRA/Atlassian suite Strong communication, problem-solving, and interpersonal skills

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person Nidhi Rastogi 8630322833 share resume at nidhi.rastogi@igtsolutions.com

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre In which 1 year of experience as a Team leader with a focus on customer service . Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage teams effectively.

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional Experience: 1-3 years in Workforce Management (Outbound MIS) Education: Any Graduate / Undergraduate Roles and Responsibilities Track daily volumes against forecasted volumes and compare scheduled headcount to actual headcount. Monitor Non-Productive time and collaborate with Team Leaders to proactively manage productivity and maintain the Service Level. Prepare intraday reports on staff attendance, Service Level Percentage (SL%) & Abandonment Percentage (Abn%). Reconcile daily attendance with employee timesheets against schedules and time-in/time-out reporting. Manage changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations teams to ensure compliance with company standards. Maintain a running report of attendance incidents. Monitor attendance and schedule adherence. Process schedule trade requests for posted schedules and management requests for modifications of scheduling events (meetings, training, etc.). Provide analytical support for special projects. Collaborate with the Fulfillment Operations Department Management to identify opportunities to further optimize our workforce. Collate data & prepare Management Information Systems (MIS) as per timelines and maintain the database. Ensure data facilitates and drives key decision points for process improvement and new initiatives. Ensure accuracy & validity of all data and maintain data privacy. Perform any other related duties as required or assigned. Key Deliverables Manage the entire WFM process. Monitor and analyze real-time information for the process. Design, prepare, and maintain MIS and dashboards. Key Skills Strong understanding of Outbound MIS and the WFM process. Connectivity and Dialer knowledge. Proficiency in data churning and scrubbing. Knowledge of key metrics such as Attrition, Shrinkage, Average Handling Time (AHT), and Service Level Agreement (SLA).

JD For System Administrator Position Title : Sr. System Administrator Location: Noida Qualification: 3 Year Diploma/Bachelors/masters degree in computer science Experience: 10 to 12 Years Job Description: We are seeking an experienced Senior Systems Administrator to join our team. The ideal candidate will have a strong background in Data Centre, DR, Physical Server & Storage, Backup, Hyper-V Administration, Windows Server, IIS, MS SQL, and a solid understanding of RHEL systems. Responsible for managing and supporting critical production environments, ensuring high availability, system reliability, and optimal performance. Highlight risk at various levels- Single point of failure, capacity analysis, configuration assessment, security risk and threats. Key Responsibilities: Administer and troubleshoot Hyper-V, Windows Server (2016/2019), IIS, MS SQL, and RHEL environments, ensuring optimal performance and availability. Leverage expertise in Hyper-V virtualization to manage virtual environments and resolve issues promptly. Configure and maintain Windows Failover Clusters to ensure high availability and disaster recovery (HA/DR) readiness. Manage HPE physical servers, storage, and ILO management tools. Monitor server health and resolve issues related to hardware, system resources, and connectivity. Lead Change, incident and problem management pertaining to storage and Windows technology, including review of RCA reposts. Provide support for IIS, MS SQL, and application deployments, ensuring smooth configuration, backup, restoration, and troubleshooting. Manage the deployment of patches and updates in production environments. Actively monitor systems for security, performance, and usability concerns, resolving incidents within defined SLAs. Provide 24x7 support for critical production systems. Collaborate with cross-functional teams and provide excellent customer support, addressing technical issues with effective solutions. Plan and implement disaster recovery strategies and backup solutions to ensure data integrity and business continuity. Maintain documentation for system configurations, procedures, and recovery protocols. Ensure adherence to organizational policies, standards, and best practices. Minimum 6 years of experience with High Availability (HA) and Disaster Recovery (DR) strategies. Strong expertise in Active Directory, DHCP, DNS, File Servers, SMTP, WSUS, SMS Service, AD Connect, Azure AD, Office 365, and print servers. Proficient in system and service configuration, troubleshooting, hardening as per SOP and patch management. Hands-on experience with backup and restore operations, including disaster recovery procedures. Familiarity with security technologies and proactive threat mitigation practices. Proven experience in managing a 24x7 production environment. Should have experience in managing renewals, new procurement, contracts and dealing with external vendors / third parties. Certifications : Microsoft Certified: Windows Server Operating Systems (preferred). Additional certifications in relevant technologies (e.g., Hyper-V, MS SQL, etc.) are a plus. Soft Skills : Strong interpersonal skills with the ability to communicate technical issues clearly to non-technical stakeholders. Excellent problem-solving abilities with a strong focus on delivering high-quality service under pressure. Self-motivated and able to work independently with minimal supervision in a high-visibility environment. Desirable Experience: Experience in the power sector is highly desirable.

Job Title: Senior IT Recruiter Company: Bose Software Services Pvt. Ltd. Location: Hyderabad Job Type: Full-Time | Work from Office (No Hybrid) Experience Required: Minimum 1+ Year in IT Recruitment (Mandatory) Mandatory Skills: Minimum 1+ year of experience in end-to-end IT recruitment Expertise in sourcing, screening, and closing candidates within defined TAT (Turnaround Time) Ability to handle niche and hard-to-fill requirements Strong understanding of IT technologies (Java, .NET, DevOps, Cloud, Data, etc.) Proficiency in Boolean search techniques is mandatory Having access to an internal candidate database is a plus Must be target-oriented with a proven record of closures Excellent communication skills (verbal and written) Must be available to join immediately or within 1 week Walk-in Interview Details: Venue: Bose Software Services Pvt. Ltd. Serenity Square Building, 1st Floor, Opposite to Westin Hotel, Mindspace, Hyderabad 500081 Walk-in Days: Monday to Friday Time: 10:00 AM to 5:00 PM Contact: 9346167323

Role & responsibilities As the Division Vice President of Operations, you will assume a critical role in the leadership team, shaping and executing our operational strategies with unwavering dedication to efficiency, quality, and client satisfaction. This senior-level position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry. Your responsibilities encompass a wide spectrum, including developing and implementing operational strategies aligned with our overarching business objectives. You will act as the architect of our operational performance, overseeing various units to ensure we consistently meet or surpass key performance indicators (KPIs) and service level agreements (SLAs). Your commitment to quality assurance will be instrumental in upholding the highest standards of service delivery while instilling a culture of perpetual improvement and excellence. Key Responsibilities: Operational Strategy: Develop, communicate, and execute the company's operational strategy, aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics. Performance Management: Oversee the performance of various operational units, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently. Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence. Client Engagement: Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives. Team Leadership: Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability. Provide mentorship and professional development opportunities. Process Optimization: Identify opportunities for process optimization, automation, and efficiency enhancements. Implement best practices and technology solutions to streamline operations. Budget Management: Manage the operational budget effectively, optimizing resource allocation and cost control to achieve operational excellence while maintaining profitability. Risk Management: Identify operational risks and develop mitigation strategies. Ensure compliance with industry regulations and client-specific requirements. Qualifications: 7+ years in a Senior Leadership role into large businesses, out of which atleast 4 years of managing multiple sites within BPO Industry in India. Proven track record of driving operational efficiency, quality, and client satisfaction. Strong understanding of BPO operations, industry trends, and emerging technologies. Exceptional leadership, communication, and interpersonal skills. Demonstrated ability to build and lead high-performing teams. Strategic thinker with the ability to translate strategies into actionable plans. Strong analytical and problem-solving skills. Bachelor's degree in Business, Operations Management, or a related field. MBA or advanced degree is preferred. Work Location / Travel: The position is based out of India Domestic travel 40% and International travel 10% Interested candidates can apply to kinnera259@gmail.com Regards, HR manager

As a Consultant specializing in Oracle R12 Finance Functional at Genpact, you will play a crucial role in the implementation of Planning Central, Demand Management, Sales and Operation Planning. Your responsibilities will revolve around analyzing current processes, designing optimized future processes, validating designs, and documenting various requirements such as Business Requirements Documents and test plans. With your extensive experience as an Oracle Finance Consultant, you will be expected to work independently, make decisions autonomously, and demonstrate excellent research, analytical, and critical thinking skills. Your role will also involve driving requirement gathering, solution design, configuration/application setup, and providing ongoing support for the aforementioned applications. To excel in this role, you should hold a CA or MBA degree with relevant expertise in Finance & Accounting. Your experience with Oracle Applications/e-Business Suite R11i & R12, coupled with your proficiency in developing interfaces and conversions, will be highly beneficial. A strong understanding of Oracle modules like AP, GL, AR, CM, and FA, as well as expertise in Oracle EBS and SLA in R12, will be key to your success. Additionally, your ability to write and execute SQL queries, along with any experience with sabrix (one source tax engine), will be advantageous. Preferred qualifications include extensive experience with Oracle EBS and Oracle Cloud in Finance modules, proficiency in Oracle Implementation and Support, and a deep understanding of Accounting and Business Process Flows. Strong communication skills, customer-facing abilities, and the aptitude for designing solutions and providing process consulting will be highly valued in this role. If you are a proactive, detail-oriented professional with a passion for Oracle Finance and a drive to deliver exceptional results, we invite you to apply for the Consultant_ Oracle R12 Finance Functional position at Genpact.,

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.