Team Lead - Operations

Tech Mahindra

1 - 5 years

4 - 9 Lacs

pune

Posted:Just now| Platform:

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Skills Required

team handling performance metrics attrition management kpi monitoring sla management attrition control lead operations shrinkage csat attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation - Team Leader Operations

Voice Process

Role & responsibilities

To motivate, develop and mentor team members in a dynamically changing environment
Track and monitor KPIs as per Project requirement
Assist in scheduling and coordinating team activities
Answer operations related queries from the client and internal stakeholders
Drive process performance to achieve and exceed SLA deliverable
To create a conducive and stimulating environment for the teams to accomplish their goals
Manage expectations of his team members and proactively should be able to sense their needs
Represent the organization and participate in client visits and reviews
Accountable of team and process performance
Good communication and Email writing skills
Provide inputs on process changes and best practices
Process management

Required Skills -

Knowledge of operational process, logical thinking, reporting and analysis
Should be open to work 24/7
Ability to follow instructions and client requirements within TAT and with accuracy
Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values.
Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customers objections.
Shows flexibility/ownership & works under pressure situation.
Ability to work within challenging environment with tight delivery timelines.

Proficient in MS Office - Excel, Word and Power point

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