2151 Csat Jobs

1. Chat & Email Support Reply to customer chats quickly within 2 minutes Resolve 85% of chats within 30 minutes Keep CSAT above 90% Use tools like Intercom AI to reply smarter and faster 2. Help Center Articles Write and update 25+ support articles (FAQs, How-Tos) Make them clear and useful so customers don t have to ask twice Improve our chatbot by training it with better answers 3. Share Customer Feedback Every week, share a summary of common bugs, questions, or feature requests with the Product & Tech team Use tags or simple grouping to highlight top issues Your First 60 days 1. First 30 Days: Learn our tools, product, and processes Review support tickets to find what we can do better Sug...

Must have 1-2 years of experience as a trainer or Team leader Must have excellent communication skills Should have working experience in BPO in International Processes Should have Knowledge about process training , TNI & TNA , Contact on 7697428237

Hiring for Team Leader Pre-requisites: Graduate or equivalent practical experience in the industry Minimum 2 years of experience in Team Lead role Prior experience in contact center industry (Inbound voice preferred) Ability to speak and understand English & Hindi Strong verbal and written communication Minimum Skills to Hire: B2 and above in communication (Versant/AMCAT) Demonstrate coaching skills and lead teams in the right direction Experience in conducting team huddles, coaching, and one-on-ones Conflict resolution and team morale management Ability to manage shift rosters and attendance Understanding of key contact center metrics (AHT, Utilization, SLA, etc.) Experience in performance ...

Role & responsibilities Looking for Immediate Joiners Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeabl...

Preferred Immediate Joiners Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by le...

Job Description: EXPERIENCE: • Min. 3-years experience in quality monitoring or quality assurance (International Process). • Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software • Familiarity with the BEST QM standards of Teleperformance • Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects • Excellent knowledge of MS Excel and PowerPoint • Experience working with multiple vendors will be an added advantage • Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage

Minimum 3+ years of Team Leader experience on papers for international voice account Team management, performance management, conflict resolution, shrinkage, attrition, CSAT, AHT, NPS Flexible shifts International Voice Process

Job description Job Title: Assistant Manager Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 20+ customer service associates. Monitor daily performance, ens...

Team Leader Inbound Customer Service For International Travel Process (International Voice Process) Location: Jaipur | Rotational Shift | Transport Available | 5 Days Working | CTC Upto 7 LPA Experience: Minimum 1 Year Of Experience As A Team Leader With Over all 4+ Years Of Experience In International Voice Process where managed Inbound Customer Service Voice Process, Team Of Customer Service Associates & SME. Must have Managed Teams Attrition, Shrinkage, AHT, SLA & Teams Performance. & Clients. Experience in Travel, Airline, Booking, Holiday Or Hotel Booking & Management Processes Of International Customer Service Voice Will Be Added Advantage.

Role & responsibilities Interacting with customers for resolving billing issues international chat process US shift Preferred candidate profile Should be good in English communication skills Mininum 12th Pass, HSC Should be ok working in night shifts should have atleast 1 year experience in international chat process Whatsapp or call 7703879375 Email- sx001154743@techmahindra.com

Role and Key Responsibilities: Ensure the team consistently meets or exceeds client SLAs and performance metrics. Act as the first point of escalation for customer-related queries, providing timely and effective resolutions. Build strong interpersonal relationships within the team, fostering a sense of unity and alignment with customer values and business goals. Lead by examplepromote a culture of excellence through team building, coaching, and sound people management. Identify performance gaps and take proactive steps to address them through coaching and support. Drive team development through motivation, skill enhancement, and career growth initiatives. Provide hands-on support and guidanc...

Role & responsibilities Resolve international customer queries over chat. Identify and assess customer needs to achieve satisfaction. Build and sustain trustworthy relationship with customers. Requirements & Skills Minimum 12th pass Minimum 6 months experience in dual chat experience Excellent verbal and written communication skills Dual chat concurrency Perks & Benefits: Both side Cab Facility (if candidate's location is within the hiring zone) Interested candidates can drop their CV on any of the below- Email ID : JS001155694@techmahindra.com or WhatsApp : 9871459736

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu Required Candidate profile Work from Office-Hyderabad only not Visakhapatnam neither Bangalore. Apply those who can relocate in Hyderabad Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Key Responsibilities • Drive service excellence across dealer field service operations • Monitor dealer performance on key KPIs (MTTR, CSat, Response rates , Service quality). • Implement company service processes, tools, and systems across the dealer network. • Conduct periodic audits of dealer for infrastructure, process adherence, and site audits for I&C. • Support dealers in resolving complex technical issues and escalations. • Conduct training and capability-building programs for dealer service teams. • Ensure effective warranty administration and policy compliance. • Review of dealer service reports to ensure quality service and facilitate lead generation for spare part business. • Wor...

Job description Role & responsibilities: Interface with Customers via Inbound/Outbound calls for the purpose of Selling the products like Credit card/Insurance/Travel packages *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements. Candidate Profile- *Undergrad and Fresher can apply too. *Excellent verbal and written communication skills. *Day Shift (6 days working) Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to wor...

Immediate Openings for Team Lead _Navi Mumbai Should have minimum 4+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. A candidate from finance background would be an added advantage Location: Preferred Navi Mumbai Based Candidates. Interested candidates can share your resume to below email id Or WhatsApp number Email Id: NandhiniA1@hexaware.com Contact Number: 7358342513

Customer Interaction & Query Handling Respond promptly to customer queries via email, calls, and social channels. Maintain professionalism and empathy in every interaction. Ensure first-contact resolution (FCR) and high customer satisfaction (CSAT). Online Reputation Management (ORM) Monitor and respond to c ustomer reviews on the Play Store and social media in a professional, brand-aligned tone. Escalate recurring issues or negative reviews to relevant teams with actionable insights. Process Management Manage POD (Proof of Delivery) follow-ups, maintain the business tracker, and coordinate with internal teams for closures. Raise requirements and follow up on pending items proactively. Repor...

Customer Service Executive Kolkata Location Location: Kolkata, West Bengal Qualification: UG\Grad Job Type: Full-time Working Days: 5 days a week Week Off: Rotational Shift: Rotational shifts Salary: Freshers: 3,00,000- 3,60,000 per annum Experienced (1+ year): 3,80,000 -4,10,000 per annum Additional Benefits : One side cab facility One side travel allowance Attractive performance-based incentives Job Role & Responsibilities: *Handle customer queries and provide effective resolutions through calls, emails, or chat. * Maintain a high level of professionalism and empathy while interacting with customers. * Ensure customer satisfaction by providing accurate information and timely updates. * Rec...

Quality Analyst Location-Gurgaon Please share your cv at surbhi.malhortra@nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Sk...

Overview Were looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency. Responsibilities Voicebot Strategy & Design Identify high-volume and high-impact voice processes suitable for automation. Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms). Collaborate with business teams to define user journeys, intents, and ex...

Total 3yrs out of this 1yr TL exp ON PAPER, max CTC 7.8 LPA Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata/NCR . those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy