912 Csat Jobs

Job Responsibilities Engage with customers on day-to-day basis to address inquiries, orders, returns, and other service-related issues using a customer-centric approach. Planning and executing the order management including Sales order booking, Material follow-up, complaint redressal, customer deliveries & AR collection. Having exposure to serve the customers in India, Middle East and Africa Region. Provide expert-level customer support by responding to inquiries and resolving issues through phone, email, chat, and in-person interactions. Monitor key performance indicators (KPIs) related to customer service metrics and use data insights to drive continuous improvement and operational excellence including FTR, CSAT, OTTR, OTTFP, OTIF, Invoice linearity & Kaizen etc. Utilize data analysis tools to generate reports, analyze customer data and feedback to identify trends, preferences, and opportunities for personalized service and process recommendations. Collaborate with cross-functional teams to address complex customer issues and improve service processes. Develop and implement strategies to enhance customer satisfaction based on data-driven insights. Maintain accurate records of customer interactions and data analysis findings in the CRM system to track customer preferences, trends, and feedback for continuous improvement. Actively participate in team meetings and contribute to the development of customer service policies and procedures. Handle escalated customer service issues with professionalism and expertise. Suggesting and driving innovative solutions for enhancing customer service. Working Relationships Internal: Commercial teams of different businesses (local and international), Cross Functions including Supply Chain, Finance, Legal, GSM, Customer service, Commercial etc. External: Customer, Global & Local Contract Manufacturers, Plants, Joint Ventures Counter parts, 3PL Partners & domestic transporters etc. Key Success Factors Initiative - Ability to create a vision for success and take personal accountability to drive results. Technical & business Acumen - Incorporating knowledge of business to devise and implement solutions with your technical expertise of customer service Domain. Planning & Prioritization - Ability to set clear milestones and evaluate results. Customer Focus - Meet and/or exceed customers expectations. Process Orientation: Doing the business right way attitude & ensuring the same with process aptitude. Organizational Agility - Ability to navigate a complex matrix environment and achieve results through formal & informal channels. Collaboration & Teamwork - Demonstrate a solution centric approach while working closely with cross functions and SCM team members to deliver results. Minimum Qualifications Minimum 7 years working experience in the areas of customer Service in global environment. Bachelor s degree in business, Operational research, supply chain, or related field. MBA or master s preferred. Teamwork - Ability to leverage the strengths of the team and taking everyone along. Excellent oral and written communication skills. Detail-oriented individual with a strong ability to multi-task Hands on Experience of managing India, Middle East and Africa Region. ERP Exposure: Oracle, SAP, BI & MS Tools Experience of teamwork and co-ordination in a multi-disciplinary environment. Preferred Qualifications: Data Analytics tools Process Excellence Certifications.

Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Bhopal Whats App your updated CV & below details at 9892211899 Name Age Education Total exp as AM Team Size Current City Current CTC Exp CTC Notice Period R you okay with relocation

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end while ensuring they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, and facilitating root cause analysis of system issues. Additionally, you will collaborate with functional teams or systems analysts, confer with project managers, and analyze client requirements to convert them into feasible designs. Your responsibilities will also include performing coding and ensuring optimal software/module development. This involves evaluating operational feasibility, developing and automating processes for software validation, modifying software to fix errors or improve performance, and preparing reports on programming project specifications. You will also compile timely documentation, coordinate with the team on project status, and provide feedback on usability and serviceability to stakeholders. Furthermore, you will be responsible for status reporting and maintaining customer focus with respect to project execution. This includes capturing client requirements, taking regular feedback to ensure timely delivery, participating in continuing education, and training, consulting with engineering staff, and documenting and demonstrating solutions effectively. You will also ensure good quality interaction with customers through various channels and provide timely responses to their requests. Your performance will be measured based on Continuous Integration, Deployment & Monitoring of Software, Quality & CSAT parameters, and MIS & Reporting. You will need to ensure error-free onboarding and implementation, manage software quality, troubleshoot queries, deliver on-time, and generate reports as per schedule. Join Wipro, a company dedicated to reinventing itself and empowering its employees to constantly evolve and realize their ambitions in a purpose-driven environment. Applications from people with disabilities are explicitly welcome.,

The role at Wipro Limited involves designing, testing, and maintaining software programs for operating systems or applications that are to be deployed at the client's end, ensuring they meet 100% quality assurance parameters. In this role, you will be required to understand the product/software requirements and design, develop software solutions, investigate problem areas throughout the software development life cycle, and conduct root cause analysis of system issues. You will also need to identify ways to enhance system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Furthermore, you will be responsible for coding, ensuring optimal software/module development, evaluating operational feasibility, designing test cases/scenarios, and executing these cases. You will also need to modify software to fix errors, improve performance, and upgrade interfaces, as well as prepare reports on programming project specifications, activities, and status. Additionally, you will be expected to provide status reporting, maintain customer focus, capture client requirements, collect feedback regularly, and participate in continuing education to remain current on best practices and programming languages. You will also need to consult with engineering staff, document and demonstrate solutions effectively, and ensure good quality interactions with customers. The performance parameters for this role include continuous integration, deployment, and monitoring of software, quality, customer satisfaction, MIS, and reporting. It is essential to achieve error-free on-boarding and implementation, on-time delivery, manage software efficiently, troubleshoot queries, and provide timely responses to customer requests. Join Wipro, a company focused on digital transformation and reinvention. Be part of a team that is constantly evolving and driven by purpose. Realize your ambitions in an environment that empowers you to design your own reinvention. Applications from individuals with disabilities are encouraged to apply.,

As a Customer Experience Leader at HCL, you will leverage your 20 years of experience in Customer Experience and Process Excellence to create, manage, and execute the customer experience strategy for our clients. In this global leadership role, you will craft customer journeys and establish world-class experiences for our clients" customers. Collaboration and innovation are key as you set strategies and initiatives for business processes, digital transformation, technology, and organizational enhancements. Your responsibilities will include developing a Customer Experience strategy that integrates with all business functions to consistently deliver exceptional end-to-end customer experiences across various stages, channels, and touchpoints. You will engage with customer-facing teams to gather feedback, derive insights for improvements, and instill a customer-centric approach in all interactions. Additionally, you will lead the deployment of CCAS platforms, drive AI/Gen-AI adoption, measure delivery ROI, and implement analytics strategies for service excellence. Key Skills and Competencies for this role include experience in driving customer experience strategies for Technology, Manufacturing, and Retail clients, proficiency in CCAS and Customer Experience platforms, strong business insight, emotional intelligence, and the ability to work effectively in a dynamic environment. You should possess strategic thinking, analytical skills, and the capacity to lead teams through change while maintaining a customer-focused mindset. Ideal candidates will hold a Bachelor's degree (Master's degree preferred) and have a minimum of 20 years of relevant experience, with at least 15 years dedicated to driving customer experience strategies. A background in managing Contact Centre operations for over 10 years is also required. If you are seeking a challenging opportunity to shape customer experiences, drive transformation, and deliver exceptional results, we invite you to apply for this position. This role is based in India.,

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore/Hyderabad Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 CONTACT Arshiya: 6301351158

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.8 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

3+ Years of Experience in BPO Industry. 1+ Years of Team Coach (current or previous) experience in International voice process, or blended process. Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.2 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Global Customer Support - Intern | Pune | 11 Months Internship | This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations You've got what it takes if you have Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) #LI-Onsite Compensation: Monthly Allowance + Shift Allowance + Cabs (Pick & Drop)

Job purpose : Lead the consumer research initiatives to gain deep insights into customer behaviors and preferences, support project conception with detailed customer profiling, and enhance strategic decision-making through comprehensive market and brand analysis at Birla Estates. Job Description as mentioned below:- Market intelligence * Identify and analyze current and future trends in customer sentiment within the real estate market and beyond. Stay updated with industry reports, market analysis, and emerging trends. * Use predictive analytics to forecast future market behaviors and preferences of consumers. * Provide actionable insights to add value to marketing strategies and project developments. * Synthesize market data to support strategic planning. * Present findings to the relevant stakeholders with recommendations for action. * Stay updated on industry best practices and new methodologies in consumer research. * Attend industry conferences, webinars, and training sessions. Network with other professionals to share knowledge and insights. * Design and implement surveys, focus groups, and interviews to gather consumer data. Collaborate with research agencies and partners by briefing them on requirements to get the correct insights as required. Discuss and get the proposals for the research activities. * Analyze demographic, psychographic and behavioral data gathered through the research to create detailed customer profiles. Brand * Monitor and analyze top-of-mind brands in the Birla Estate to gauge brand awareness. * Implement tracking studies to measure brand recall and recognition. * Evaluate brand performance against competitors using key metrics * Develop and maintain a brand tracking system to capture and evaluate brand health over time. Create a systematic approach to regularly assess brand perception. * Utilize both qualitative and quantitative methods to measure brand loyalty and satisfaction. * Develop comprehensive consumer research reports and presentations to communicate findings to senior management. Customer Experience * Collect and analyze feedback on customer experience at various stages of the purchase cycle. * Develop customer satisfaction surveys and post-interaction feedback tools. * Track customer journey touchpoints to identify pain points and areas for improvement. * Conduct post-purchase research to understand reasons behind customer decisions and identify areas for improvement. * Implement follow-up surveys and interviews with recent buyers. * Compile and analyze data to provide insights on purchase drivers and barriers.

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre In which 1 year of experience as a Team leader with a focus on customer service . Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage teams effectively.

Leading BPO in Mumbai Hiring For Team Leader/Assistant Manager International Upselling Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Experience in any International Sales is Mandatory Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Team Leader-BPO Location: Mohali Graduation Total 3 years exp, Minimum 1 year as Team Leader/SME in Bpo- on paper Salary: Up to 3.6 LPA 6 Days working Immediate Joiners preferred. Required Candidate profile If interested contact @7696495267 hr.skyway603@gmail.com -Bhumika Gupta

Hiring: US Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (247) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

For Team Leader: Minimum 3 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. For Assistant Manager: Minimum 6 Years Of Experience with Minimum 2 Years Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients.