2804 Csat Jobs

Hiring for International BPO Team Leader Min 1 year of work exp is required in customer service process as a team leader on papers Salary upto 7 LPA Navi Mumbai Contact Rohit 8178634637 call or whatsapp your resume

Roles and Responsibilities Hiring for Quality Team Lead Strong communication skills Preferably with OTC/Banking domain experience Client handling and team management expertise Conduct quality audits, call calibrations, and root cause analysis to identify areas for improvement. Develop and implement process improvements through Six Sigma methodologies and TNI principles. Provide feedback on calls to agents and monitor their performance using CSAT metrics. Collaborate with team members to resolve issues related to call quality, customer satisfaction, and agent training. Desired Candidate Profile 3-8 years of experience in a similar role as Quality Analyst Lead or equivalent position. Strong un...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...

** 2-4 Yrs Exp in US Call Quality Audit ** . - Audit Calls & Measure Quality Score - Check Agent Behavior & Give Feedback - Customer C-SAT & NPS Analysis - Maintain Quality Standards . DON'T APPLY VIA NAUKRI Call 022-4614-1600 W/App CV: 888-464-3032 Required Candidate profile 2-4 Yrs of Exp in US Voice Call Quality Audit - REQUIRED ---- Excellent Spoken English - REQ Must have Personal Laptop + Wi-Fi Mon-Fri Part-Time: 1-2 Hours/Day Permanent WFH WhatsApp CV: 888-464-3032 Perks and benefits Part-Time: 2 Hours/Day Permanent WFH

F&A Operations Head Bangalore Exp - 15 + Years Business Planning and review Transition Coordination Operations Governance Planning Performance/Talent Planning Financial Review Resource Optimization Revenue Enhancement CSAT Coordinates with Account Manager for account plan (new areas of growth) 1. Plans and reviews the people, Infra, Tech requirements with the transition team in finalise the target delivery model 2. Reviews and Sign off SOW/MSA to complete contractual process 3. Sign off training/certification methodology to ensure right skilling of the engagement 1. Co-ordinate resource deployment across all processes for the engagement (Size, SpaShift, Utilisation, skill set) to ensure budg...

TEAM LEADER On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 11LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume ...

- Operations domain experience: 3 years or more. - Excellent communication skills. - Should have on paper Experience as a TL.

Hi Everyone Greetings From Shiningstars ITPL We are looking for people who can work from home dedicatedly for a renowned quick commerce background . Roles & Responsibilities: Handle customer queries through calls, chats, and emails for the quick commerce process. Ensure customer satisfaction by resolving issues efficiently and professionally. Manage order-related concerns like delivery delays, refunds, and replacements. Maintain accurate call logs and case updates while adhering to quality and productivity standards. Collaborate with internal teams to ensure smooth communication and issue resolution. Eligibility Criteria: Excellent communication skills in English & Hindi (spoken and written)...

*Banking collection process* - Manage a team of customer service representatives. - Ensure compliance with BPO standards, policies, and procedures. Watsapp or call @9387861694 / 93878 61695 / 84533 99504 / 6002281943 Required Candidate profile - Must have min 1 year experience on papers as TL in Banking Collection - Must have experience in International Voice Process - Must have excellent English communication skills - Immediate joiners Perks and benefits Salary upto 12 LPA CAB Facility available

Position: Team Leader - Service About Policybazaar: As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. About the Job The Team Leader - Customer Service is responsible for overseeing the daily operations of a customer service team, ensuring the timely delivery of services according to SLAs, and maintaining high levels of both employee and customer satisfaction. Roles and Responsibilities: Manage the seamless op...

Job Title: BPO Trainer Inbound UK Telecom Campaign (Sales via Service Model) --- Job Purpose: To deliver effective training programs for new hires and existing employees in an inbound UK telecom campaign that focuses on Sales via Service, ensuring mastery of product knowledge, adherence to quality and compliance standards, and driving performance outcomes during the first 30 days of production. --- Key Responsibilities: 1. New Hire Training Conduct end-to-end training for new hires, covering: Product knowledge (UK telecom services) Sales via Service techniques Customer service excellence Compliance and regulatory guidelines Ensure training throughput meets organizational targets. Monitor and...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Own onboarding, nurturing, retention, up-selling and ongoing success for all customers Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation Address customer issues on priority to ensure high CSAT Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product / sales / Finance / management and ensure follow-up for intime redressal Maintain discipline around too/metrics up to ensure end to end customer health tracking Work closely with marketing team to create referral opportunities/ advocates within the customer portfolio Ensure portfolio retention and expansion tar...

Its fun to work in a company where people truly BELIEVE in what they are doing we're committed to bringing passion and customer focus to the business. Tracks and documents employee time (punctuality, attendance, ACD minutes, and uptraining) Reviews agent performance results daily to ensure all goals are met or exceeded Analyzes and trends agent KPI/Sales performance Identifies performance gaps and prepare action plans for effective coaching and performance improvement during one-on-one feedback Monitors and assesses employee calls to drive performance improvement plans Ensures agent calls are aligned with Quality Assurance objectives and targets, and CSAT expectations Be hands-on and demonst...

MNC hiring Process Trainer/ Team Lead / Quality Analyst Banking process experience is mandatory BPO experience is mandatory Credit card experience preferred for more details Contact - Shruti 9289133009

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bengalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136

Job description Job Title: Assistant Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 2-5 Years as a Assistant Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving te...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata,Bengalore,Hyderabad Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job Description : Quality Analyst Responsible for improving the quality through various process corrections and meeting the goals as required by the team through call monitoring and providing actionable insight measure the compliance against established or designed expectations of telecaller behaviour ROLES AND RESPONSIBILITIES:- Implement and monitor call recordings and performance to access functionality, reliability and quality of the sales process Should be able to lead and manage new implementation in quality process to improve metrics consistently Conduct calibration sessions with the telecallers and team leaders to ensure scoring is appropriate Audit the required number of calls for t...

Job Title: Customer Care Executive Location: Hazratganj, Lucknow (On-Site) Experience: 0 to 3 Years Education: Graduation Not Required Salary:13000 - 15,500 in hand without deductions Shift Timings: For Males : Rotational Shifts For Females : Between 7 AM to 10 PM 8 hours login+1 hour break Job Summary We are looking for a friendly and efficient Customer Care Executive to handle customer queries, provide product/service information, and ensure a smooth customer experience across calls, emails, and chats. Key Responsibilities Handle and resolve customer queries promptly. Provide accurate information about products/services. Record customer interactions in the system. Escalate complex issues w...

The service team leader would manage a team of customer service associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Perks and benefits Attractive Incentives + Cab Facility

Bulk Hiring for TOP BPO company in Gurgaon location. 5 Days working Cabs both side Rotational shifts Salary upto 32k + Allowances Grad/ Undergrad both can apply Call HR Rohit: 8178634637 HR vedika: 8193878187 HR Harpreet:9501852537

Hiring: Senior Analyst (Service Support Associate) | Leading US Health Insurance Process | Bangalore Experience: Minimum 4 years in Customer Support or BFSI International Customer Service Work Mode: HYBRID Location: Bangalore Shift: US Shift (Fixed) Saturday and Sunday Off About the Role We are hiring experienced professionals for a Senior Analyst Service Support Associate role to provide end-to-end support for US Health Insurance policy renewals and client servicing. The role demands strong communication skills, domain expertise, and the ability to manage multiple priorities efficiently. Key Responsibilities Act as the primary point of contact for the US onshore branch. Conduct end-to-end p...