1530 Csat Jobs

Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service across both voice and digital platforms (including phone, email, live chat, and social media). Key Responsibilities: For Sr. Associate Role • Handle incoming customer queries via phone and digital channels in a professional and timely manner Qualifications Minimum Academic Qualification: UG and above 1+ years of customer service experience. Excellent verbal and written communication skills in English (additional languages an advantage) Strong problem-solving and multitasking abilities Flexibility to work in shifts, including and/or as needed for infreque...

GLOBIVA is hiring for Team Leader. Location- Sector 18, Gurgaon (Haryana) 6 days working Rotational shifts and Rotational week-off Note:- There is no night shift for female employee Key Responsibilities: Performance Management: Drive the team to meet/exceed process KPIs: SLA (Service Level Agreement) adherence AHT (Average Handling Time) CSAT (Customer Satisfaction Score) FCR (First Call Resolution) Quality scores / Error rates Productivity and occupancy targets Monitor real-time performance dashboards and take corrective actions to achieve targets. Team Supervision & Development: Lead, coach, and motivate a team of [X] associates to deliver exceptional customer experience. Conduct regular p...

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support Job Location - Hyderabad US Shifts only Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independentl...

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues . 1 + yrs exp in customer service Required Candidate profile Exp:6 Months Location:Ahmedabad Gujrat Exp in an IT support, helpdesk, Previous experience managing incident reports and SLA adherence. Any Query: snehal@peshr.com/9137306440 Perks and benefits good salary package and hikes

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

About The Company Aspire is the leading all-in-one finance operating system for growing businesses We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential, Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures To power our solutions, we have partnered with some of the best companies in the world s...

Only Female Candidates can apply Must have Min 2+yrs exp as a Manager Operations on papers from International Voice Customer Service BPO. Handled a big span of people US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

An Operations Manager oversees daily BPO operations, focusing on efficiency, team performance, budget management, and client satisfaction by ensuring smooth service delivery and service level agreements (SLAs) are met

Immediate openings For Team Lead_ International_ (Inbound) Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be able to speak fluent in Malayalam and Hindi Note: Interested candidate can drop your resume to the below email id. Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

About the role - Title - Senior Manager - Tax & Compliance Location - Pune, Maharashtra Work Model - Work from Office Experience - 12 - 15 years Skills - US Sales & Use Tax Compliance, DOR, Jurisdictions, SUT Process knowledge & technical understanding, People manager, Automation, AI-Sassy. What You'll Do We are seeking a strategic and operationally strong Senior Manager to lead multiple customer-facing teams within Avalara's Sales & Use Tax (SUT) Managed Returns Services team. You'll report to Sr Director Compliance Operations and your role will involve end-to-end responsibility for delivering high-quality, high-volume tax services while ensuring regulatory compliance, customer satisfaction...

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues. exp in customer sevice. Required Candidate profile should have 1 year experience in customer service/call center Proficiency in Microsoft Office Excel& Word communication, problem solving decisionmaking skills Any Query: prajakta@peshr.com/9326067380

Role & responsibilities Interacting with customer for resolving billing issues International chat process, voice process US Shift Preferred candidate profile should be good in com skills Minimum 12th pass , HSC shud be ok working in night shifts Shud have atleast 1 year experience in international process. Whatsapp or call - 8381998035, 9711807301

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International voice Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

We are seeking experienced and articulate Senior Customer Support Executives . This role involves engaging with international customers via inbound/outbound calls, addressing queries, and delivering excellent service. Key Responsibilities: Handle customer queries and issues over voice calls in a professional and timely manner. Ensure high levels of customer satisfaction and first-call resolution. Work with internal tools and CRM systems to log and track customer interactions. Meet or exceed performance metrics such as call quality, CSAT, and adherence. Follow escalation protocols and collaborate with team leads for issue resolution. Key Skills & Requirements: Minimum 1 year of experience in ...

About One Impression One Impression is the #1 creator marketplace connecting brands with authentic influencers and content creators. We re building the future of how brands and creators collaborate, with speed, transparency, and efficiency at the core. As we scale, support is a mission-critical function. We are looking for a Support Operations Lead to run and scale our support engine across creators and brands. This role combines team management, tech alignment, and operational leadership to deliver world-class customer experience. Role Overview The Support Operations Lead will: Own the end-to-end support function across creators and brands. Manage the support team , ticketing CRM, and ensur...

Who We Are MassMutual India Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative i...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Hi Jobseekers, We are seeking a highly motivated and results-driven Assistant Manager - Sales to join our dynamic sales team. Job Posting: Assisstant Managr Sales Location: Salt Lak, Kolkata Salary: Upto 6.5 LPA (based on experience) Experience: 6+ years in BPO Quality (with at least 1 year as Assistant Manager on paper) Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies to achieve monthly and quarterly sales goals. Identify and target new business opportunities to drive revenue growth. Build and maintain strong relationships with existing customers, addressing any concerns or issues promptly Supervise and motivate the sales team to meet or exc eed pe...

Team Leadership & Development: Conduct effective team and portfolio reviews, provide direction and guidance, and ensure continuous competence development within the engineering team. Utility & Services Management: Monitor the operation and maintenance of plant utilities and services, including water, air, steam, nitrogen, refrigeration, and HVAC systems, to meet production and compliance targets. Equipment Maintenance: Oversee the maintenance of all plant equipment to ensure reliability and operational efficiency. ERP & SAP Proficiency: Utilize SAP/ERP systems effectively for maintenance planning, resource management, and reporting. Energy & Cost Management: Drive energy conservation initiat...

We are seeking a Customer Care to lead and optimize our customer support operations. The ideal candidate will drive service excellence, manage a high-performing team, and ensure customer satisfaction and retention while aligning with the company's business objectives. Key Responsibilities Lead, mentor, and supervise the customer care team to deliver outstanding service. Develop and implement customer service policies, procedures, and standards. Handle escalated customer queries and resolve issues promptly and effectively. Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. Collaborate with sales, operations, and product teams ...

We are seeking a Manager Customer Care to lead and optimize our customer support operations. The ideal candidate will drive service excellence, manage a high-performing team, and ensure customer satisfaction and retention while aligning with the company's business objectives. Key Responsibilities Lead, mentor, and supervise the customer care team to deliver outstanding service. Develop and implement customer service policies, procedures, and standards. Handle escalated customer queries and resolve issues promptly and effectively. Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. Collaborate with sales, operations, and produc...