969 Performance Metrics Jobs

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : O9 Solutions Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to ensure seamless operations. You will also engage in planning and executing maintenance activities, ensuring that all systems are running optimally and meeting the needs of the organization. Your role will require you to be proactive in identifying potential issues and implementing solutions to enhance system reliability and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on operational performance metrics to drive continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in O9 Solutions.- Good To Have Skills: Experience with supply chain management systems.- Strong analytical skills to assess operational performance.- Ability to troubleshoot and resolve technical issues effectively.- Familiarity with service level agreements and operational best practices. Additional Information:- The candidate should have minimum 7.5 years of experience in O9 Solutions.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Overview Assists supplier audits, resolve supplier escalations and supports strategic sourcing organization in driving incremental performance in supplier quality. Job Requirements a) Supply Base Development and Localization Support country-to-country supply base development initiatives, aligned with TE's localization strategy. Identify and qualify potential local suppliers to enhance regional supply chain resilience. Audit and release new suppliers in alignment with global, regional, and category-specific strategies to support sustaining activities and NPIs. Enable supplier success through structured onboarding, core process trainings, and compliance requirements (REACH, RoHS, PPAP, etc.). b) Supplier Partnership and Competency Enhancement Develop and implement programs to elevate supplier competencies, moving them from "develop" to "preferred" classification. Foster collaborative relationships with key suppliers to drive innovation and mutual growth. Identify and address gaps in the supply base arising from NPIs and develop sources that support TERP and project execution. c) Continuous Improvement Organize and facilitate workshops/Kaizen events with suppliers to optimize processes, reduce waste, and improve efficiency. Implement sustainable practices within the supply chain to support TE's environmental goals. Perform cross-region procurement function audits as a baseline. Support the 5 Star TEOA-P journey process. d) Contractual and Compliance Management Ensure supplier adherence to TE's policies, processes, and procedures. Collaborate with legal and procurement teams to develop and manage supplier contracts. e) Performance Measurement and Reporting Establish and monitor key performance indicators (KPIs) for supplier performance. Provide regular reports and updates to stakeholders on supplier development initiatives and outcomes. Develop, maintain, roll out, and update Competencies/Risk Mitigation Matrix. Own the supplier segmentation change process and ensure system updates based on releases and classification status. What your background should look like 1. Education Bachelors degree in Supply Chain Management, Business Administration, or related field. 2. Experience & Technical Skills 35 years of experience in supplier development or strategic procurement (adjust based on level). Strong understanding of lean manufacturing principles and continuous improvement methodologies. Excellent communication and negotiation skills. Experience in managing cross-functional and international projects. Knowledge of sustainability practices in supply chain management. Proficiency in Six Sigma, SAP, Reporting, Power BI, and MS Office. Certified Auditor. 3. Desired Skills Familiarity with TE Connectivity's products and markets. Experience in electronics or automotive industries. Proficiency in data analysis and performance metrics. Understanding of global supply chain dynamics and challenges. Knowledge of TEOA. 4. Key Competencies Strategic thinking and problem-solving. Relationship building and stakeholder management. Project management and organizational skills. Adaptability and cultural sensitivity. Innovation and continuous learning.

Shift: US Shifts (Night Shift) We are looking for dynamic and experienced Assistant Managers with a strong background in Property & Casualty Insurance to join our growing team in Bangalore. The ideal candidate must have proven leadership abilities, process management experience, and be comfortable working in a fast-paced, metrics-driven environment. Key Responsibilities: Lead, manage, and mentor a team, ensuring smooth day-to-day operations. Oversee processes related to Property & Casualty Insurance. Monitor and report key performance indicators (KPIs), team metrics, and SLAs. Prepare and analyze daily, weekly, and monthly MIS reports. Drive operational excellence and process improvements. Act as the key point of contact for internal and external stakeholders. Ensure compliance with organizational and client standards. Required Skills & Experience: Minimum 7+ years of experience in the Property & Casualty Insurance domain. At least 2 years of proven team handling/leadership experience. Strong knowledge of process management, MIS reporting, and performance metrics (KPIs/SLAs). Excellent communication and interpersonal skills. Background in BPO/KPO industry preferred. Willingness to work in US shifts. Mandatory Key SkillsCold calling,Lead generation,sales Development,Outbound Marketing,CRM Tools,P&C Insurance*

This role involves managing customer engagement points, optimizing service interactions for sales conversions, and driving revenue growth through effective leadership and strategy execution Required Candidate profile Lead and manage a cluster-wide team of regional/area sales managers and service teams focused on cross-sell via the S2S channel

As the Head of E-Commerce at Abhishek Publications, you will play a crucial role in managing and optimizing our online sales channels. Your responsibilities will include developing and implementing e-commerce strategies, analyzing performance metrics, overseeing digital marketing efforts, and ensuring an outstanding online customer experience. You will work on-site, full-time in Chandigarh, collaborating with various departments for seamless e-commerce operations and driving revenue growth through digital initiatives. Key Responsibilities: - Manage and optimize online sales channels - Develop and implement e-commerce strategies - Analyze performance metrics and oversee digital marketing efforts - Ensure an excellent online customer experience - Coordinate with different departments for smooth e-commerce operations - Drive revenue growth through various digital initiatives Qualifications: - Experience in E-Commerce strategy development and execution - Strong skills in Digital Marketing and Online Sales - Proficiency in Data Analysis, Performance Metrics, and Business Analytics - Excellent leadership and team management skills - Strong understanding of customer experience and user journey - Excellent written and verbal communication skills - Ability to work independently and collaboratively - PMP certification or formal Project Management training is a plus - Bachelor's degree in Business, Marketing, E-commerce, or a related field; MBA preferred,

Role Overview: As a Healthcare Recruiter, your main responsibility will be to source, attract, and hire top-tier healthcare professionals for clients. You will work closely with On-shore Recruiting/ Account Managers in the USA to build a strong candidate pipeline and ensure clients have access to the best talent in the healthcare industry. Key Responsibilities: - Candidate Sourcing: Utilize various channels like job boards, social media, and professional networks to identify and attract qualified healthcare professionals. - Screening and Interviewing: Conduct thorough screenings and interviews to assess candidates" skills, qualifications, and cultural fit for healthcare roles. - Relationship Building: Develop and maintain strong relationships with candidates, clients, and internal stakeholders to ensure a positive recruitment experience. - Market Research: Stay informed about industry trends, competitor activities, and market dynamics to provide valuable insights and recommendations to clients. - Performance Metrics: Track and report key recruitment metrics such as time-to-fill, candidate quality, and client satisfaction. Qualifications Required: - Proven experience as a recruiter in the healthcare industry. - Knowledge of healthcare roles such as Allied Health, Travel Nursing, Other roles like CNA, qualifications, and industry trends. - Strong communication and interpersonal skills. - Ability to work in a fast-paced, dynamic environment. - Familiarity with Applicant Tracking Systems (ATS) and recruitment tools.,

As a Program Manager at Google, you will have the opportunity to lead complex, multi-disciplinary projects from start to finish. Your role will involve working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects may span offices, time zones, and hemispheres, and you will be responsible for coordinating the players and keeping them up to date on progress and deadlines. **Key Responsibilities:** - Lead, organize, and manage program activities to drive business outcomes and develop systems for proactively identifying improvements for future enhancement, including change management and performance metrics. - Define and address undefined cross-functional issues independently, utilizing existing protocols and program management methodologies to monitor and manage programs and stakeholders. - Utilize independent judgment to adjust programs effectively in response to changing circumstances across multiple functional areas and understand and manage the expectations of cross-functional stakeholders. **Qualifications Required:** - Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Architecture, Construction Management, or a related field, or equivalent practical experience. - 5 years of experience in program management, working on building design or infrastructure deployments. - 5 years of experience in design consultancy or construction project planning. - Masters degree or PhD in Electrical, Mechanical or Industrial Engineering, Architecture, Construction Management, or a related field is preferred. - Professional Engineer (PE) license, RAA License, Chartered Engineer, or equivalent is a plus. As a Program Manager at Google, you will play a crucial role in driving business outcomes and managing complex projects that have a global impact.,

Description We are seeking an experienced Sales Manager to lead our sales team in India. The ideal candidate will have a strong background in sales management, proven leadership skills, and a track record of achieving sales targets. This role involves developing and implementing sales strategies, managing client relationships, and driving business growth. Responsibilities Develop and implement effective sales strategies to meet company goals. Must have experience in field sales experience. Identify new market opportunities and maintain relationships with existing clients. Having 2 wheelers will be given preference. Conduct regular sales forecasts and reports to track performance. Candidates from corrugation industry or package industry will be added advantage. Education 10th / 12th /UG /PG Skills and Qualifications 14-24 years of experience in sales management or a related field. Strong understanding of sales principles and customer relationship management. Excellent communication and interpersonal skills. Ability to analyze sales metrics and develop strategies based on data. Proven track record of achieving sales targets and driving revenue growth. Leadership skills with the ability to motivate and inspire a team.

Role Overview: As a Senior Operations Analyst in the Global Reporting & Performance Measurement department at DWS, you will be part of a team that provides customer-specific and regulatory reports for the entire DWS business field. Your role will involve analyzing, developing, and producing complex customer reports, handling customer inquiries, and collaborating with internal and external stakeholders to ensure efficient processes and performance. You will play a crucial role in fostering communication between function teams and maintaining relationships with clients, especially for time-sensitive, complex, or regulatory tasks. Key Responsibilities: - Record, conduct feasibility checks, analyze, and implement new reporting requirements - Support and represent the Client Reporting department in projects - Collaborate with front office areas to enhance existing and new reports - Analyze and develop Environmental, Social, Governance (ESG) reports - Handle inquiries and complaints from clients and internal departments - Analyze data for feasibility studies and functional specification of new reports - Build and maintain relationships with internal clients, acting as a point of contact within the operations function team for time-sensitive or complex tasks Qualifications Required: - Excellent knowledge of MS Excel VBA - Exposure to Client reporting, Performance, and Investment reporting/Banking background - Proficiency in MS Excel, PowerPoint, and Access - Initiative-driven with an independent and structured working style - Understanding of Asset Management Operations preferred - Familiarity with process SLAs/KPIs and experience in stakeholder handling - Ability to work under tight deadlines - Knowledge and usage of applications like Aladdin, Bloomberg would be beneficial - Accounting/Finance knowledge is an added advantage - Ability to analyze data to determine root cause of problems - Strong communication and interpersonal skills - Ownership mentality, effective time management, and prioritization skills - Proficiency in MS Office, particularly MS Excel & Access - Result-oriented with the ability to motivate team members and facilitate talent development - Team-player with flexibility in working hours - Knowledge of Python and SQL is desirable - Comprehensive expertise in securities and derivatives, along with solid knowledge of risk and performance metrics, is preferred Additional Company Details: DWS is a leading global company that promotes responsible investing and innovation. They aim to secure their clients" financial future by fostering a culture of continuous learning and collaboration. The company values empowerment, commercial thinking, initiative, and teamwork. Deutsche Bank Group welcomes applications from all individuals and promotes a positive, fair, and inclusive work environment. Visit their website for more information: [https://www.db.com/company/company.htm](https://www.db.com/company/company.htm),

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of Assistant Manager or Team Manager experience in Banking/BFSI contact center. Strong leadership, problem-solving, and communication skills. Experience in KPI management, escalation handling, and team development. Familiarity with CRM tools, banking systems, and contact center operations.

ActoScript is looking for Video Editor | Social Media Content Creator to join our dynamic team and embark on a rewarding career journey Develop and create engaging social media content across various platforms Collaborate with the marketing team to align content with brand strategy and campaign goals Monitor social media trends, audience engagement, and platform algorithms to optimize content performance Schedule and publish content, ensuring consistency and timeliness Analyze content performance metrics and provide insights for continuous improvement Stay updated with the latest social media trends, tools, and best practices Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

We are seeking an ambitious and proactive Business Operations Assistant to act as the right hand to the Chief Product Officer. This individual will play a critical role in driving business operations, managing key initiatives, and executing business strategies. The ideal candidate is a young, motivated professional eager to learn and take on significant responsibilities in a fast-paced environment. You will be responsible for handling critical business tasks, including follow-ups, managing priorities, and ensuring the smooth execution of projects Key Responsibilities: Follow-up and Coordination Take ownership of ensuring key tasks and projects are on track, following up with internal and external stakeholders to drive progress and accountability. Business Analysis: Review business performance metrics and operational data to identify areas for improvement and recommend action plans. Client Relations & Outreach: Proactively engage with clients and partners, ensuring that relationships are maintained and fostered through consistent communication and timely follow-ups. Task Prioritization Assist in the prioritization of business initiatives by coordinating between departments and aligning resources for efficient execution. Project Oversight Work closely with the CPO to manage and track the progress of high-priority projects, providing timely updates and ensuring deadlines are met. Operational Execution Implement business strategies by handling day-to-day operational tasks, and identify opportunities for efficiency improvements. Business Reports Prepare concise reports, summaries, and recommendations for senior management based on business performance and key indicators. Networking & Representation Represent the company at business meetings, events, and networking opportunities, assisting with business development efforts. Requirements Strong decision-making and problem-solving abilities Excellent communication and interpersonal skills with a proactive approach. Ability to manage multiple tasks and deadlines in a fast-paced environment. Proficiency in business productivity tools (e.g., MS Office, CRM, and project management software). Strong organizational skills and attention to detail. Self-starter with a high level of energy and drive to get things done Personal Attributes: Driven & Results-OrientedYou thrive on achieving goals and making measurable impacts. Proactive Problem SolverYou\u2019re always looking ahead, anticipating potential issues, and finding solutions. Efficient CommunicatorYou\u2019re skilled at conveying information clearly and confidently, ensuring alignment across teams. Team-Oriented but IndependentYou\u2019re comfortable working in collaboration but can also take charge and execute independently. Benefits Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

Description We are seeking a dynamic and motivated Team Manager to lead our team in India. The ideal candidate will have 0-3 years of experience in team management and a passion for driving team performance and development. Responsibilities Lead and manage a team of professionals to achieve departmental goals Monitor team performance and provide feedback for improvement Develop and implement strategies to enhance team productivity Facilitate training and development programs for team members Ensure effective communication within the team and with other departments Prepare reports on team performance and present to upper management Resolve conflicts and foster a positive team environment Skills and Qualifications Bachelor's degree in any of the field Strong leadership and team management skills Excellent communication and interpersonal skills Ability to work under pressure and meet deadlines Strong analytical and problem-solving skills Familiarity with project management tools and methodologies

Job summary * Develop and execute comprehensive content strategies to drive engagement and enhance brand awareness across social media platforms and websites. * Manage Ralecon's social media accounts and websites to establish a strong digital presence, ensuring consistency in messaging and branding. * Create engaging content and visuals for social media posts, website updates, blogs, and other digital platforms. * Monitor and analyse performance metrics to track the effectiveness of content strategies, social media campaigns, and website traffic. * Engage with users and respond to inquiries, comments, and messages across social media platforms, fostering meaningful interactions and building brand loyalty. * Oversee Ralecon's marketing strategy and leverage social media channels to drive revenue and customer engagement, aligning content efforts with overall business objectives. * Manage the brand's online reputation and monitor customer sentiment across social channels, proactively addressing any issues or concerns. * Collaborate with internal teams, including marketing, sales, and customer service, to ensure alignment of messaging and strategy across all digital platforms, contributing to a cohesive brand identity and customer experience. * Ad hoc Tasks: Willingly undertake any other tasks as assigned by the Head of Digital Operations (HODO) or Senior Management to support overall team objectives. You are the right fit, if you have * A Bachelor's degree in marketing, communications, or a related field. * Proven experience managing social media accounts and websites for organisations. * Strong understanding of social media platforms (including YouTube, LinedIn, FB, Insta and X) and website management tools. * Excellent written and verbal communication skills. Analytical mindset with the ability to interpret data and optimise social media performance. Creative thinking and ability to generate engaging content. * Proactive attitude and ability to work independently as well as part of a team.

Description We are seeking a dynamic Sales Manager to lead our sales team in India. The ideal candidate will have a proven track record in sales and will be responsible for driving revenue growth, developing sales strategies, and building strong client relationships. Responsibilities Develop and implement effective sales strategies to achieve sales targets. Build and maintain strong relationships with key clients and stakeholders. Conduct market research to identify new opportunities and emerging trends. Lead and motivate the sales team to enhance performance and drive results. Prepare and deliver sales presentations and proposals to clients. Monitor sales performance and report on metrics to senior management. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in sales, preferably in a managerial role (2-3 years). Strong understanding of sales principles and customer service practices. Excellent communication and interpersonal skills. Ability to analyze data and market trends to inform strategy. Proficiency in CRM software and Microsoft Office Suite.

Description We are looking for a motivated HR Intern to join our team in India. This is an excellent opportunity for freshers/entry-level candidates to gain hands-on experience in human resources and contribute to various HR functions. Responsibilities Assist in the recruitment process by screening resumes and scheduling interviews Support the onboarding process for new employees Maintain employee records and HR databases Assist in organizing training sessions and workshops Conduct employee surveys and compile feedback Help with payroll and benefits administration Participate in HR projects and initiatives as needed Skills and Qualifications Strong communication skills (both verbal and written) Basic understanding of HR principles and practices Proficiency in MS Office Suite (Word, Excel, PowerPoint) Ability to handle confidential information with discretion Good organizational and time management skills Familiarity with HR software and tools is a plus Detail-oriented with strong analytical skills

As an Operations Manager at RJ CORP, you will play a crucial role in the success of the organization by overseeing operational strategies aligned with the retail objectives of the brands. Your responsibilities will include: - Developing and implementing comprehensive operational strategies to achieve targets set by the brands. - Identifying opportunities for process improvement to enhance overall efficiency and taking ownership of all systems, processes, policies, and business operations. - Analyzing market trends, identifying new business propositions for expanding new stores, and benchmarking with competitors to identify gaps. - Providing strong leadership to the store operations team, fostering a positive and collaborative work environment, and ensuring team members are trained to deliver excellent customer service. - Ensuring compliance with company policies, industry regulations, and health and safety standards, and implementing loss prevention measures. - Leveraging technology solutions such as point-of-sale systems and inventory management tools to enhance operational efficiency. - Establishing and monitoring key performance indicators (KPIs) to assess and improve the effectiveness of business operations. - Focusing on creating seamless processes and a customer-centric approach to enhance overall customer experience. Join RJ CORP and be a part of a pioneering spirit that partners with the best brands in the world, driving successful alliances and triumphs in the world of food, beverages, and retail businesses.,

As a dynamic professional, you will be responsible for owning the PCL for the business unit, focusing on driving the acquisition of SMEs to large enterprises as paid IndiaMART members. Your key responsibilities will include: - Driving the acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform. - Developing and executing the Annual Operating Plan (AOP) to cover customer growth, revenue targets, and cost optimization. - Optimizing the cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth. - Designing and implementing robust customer engagement processes to drive platform usage and maximize client value. - Fostering a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions. - Collaborating with the product team to gather and analyze customer requirements, defining feature enhancements and bundled offerings aligned with market needs. - Building and leading a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships. - Devising competitive product and pricing strategies to increase customer acquisition and market penetration. - Ensuring seamless customer onboarding by coordinating cross-functionally with key stakeholders across pre-sales and post-sales functions. - Defining performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team. - Leading both business and support functions to ensure alignment towards shared goals and consistent delivery of service excellence. Your qualifications should include: - Experience of handling a PCL. - Hands-on experience of meeting CXOs/Owners/Promoters, making product presentations, negotiating commercial aspects, closing sales, maintaining relationships, and presenting progress reports. - Strong listening, questioning, and networking skills.,

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Content Moderation. Experience: 10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Info. Systems(Car support).Experience: 10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information Systems(Maps). Experience: 10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: TPMO -Quality. Experience: 10 YEARS.

We are searching for a Senior Analyst Sales Operation & Planning who is business savvy, data-driven and has a consultative and collaborative working style. This person must operate effectively in a matrix environment and is confident in supporting business leaders to drive aggressive growth plan execution. We are short-listing driven, resilient, enterprising, agile and motivated leaders who want to be part of a growing company THE ROLE The Senior Analyst will play a pivotal role in elevating sales operations and performance across East Asia and India. You will act as a CRM expert, performance analyst and sparring partner to country leadership, commercial and functional teams. YOUR RESPONSIBILITIES: The Senior Analyst, Sales Operation and Planning (East Asia and India)s specific responsibilities fall into THREE responsibilities Accountability #1: Act as the subject matter expert for CRM and sales forecasting to drive commercial excellence across the region. Lead CRM adoption efforts across commercial teams, from MDs and Sales Leaders to front-line sales reps, ensuring consistent usage and data hygiene. Develop and distribute monthly CRM reports, monitoring funnel health, lead generation effectiveness and opportunity progression. Identify growth opportunities or performance gaps by analyzing trends across countries, segments and products; propose actionable strategies for improvement. Partner closely with sales leaders to support the monthly rolling forecast process, ensuring accuracy and accountability. Collaborate with Sales Managers, PLM and BP&A to resolve key operational challenges (e.g., delivery delays, market pricing, quality issues, pricing catalogs). Accountability #2 Own the end-to-end tracking of monthly sales performance by country, segment and individual, serving as the region's performance controller. Design and maintain insightful dashboards with clearly defined KPIs, helping leadership monitor progress toward sales goals. Partner with HR and Finance to validate and analyze Sales Incentive Plan (SIP) performance and target achievements; ensure transparency and data-driven incentive calculations. Partner with MDs and segment leads to implement SIPs and ensure annual sales targets are challenging yet grounded in market reality. Accountability #3 Collaborate with BP&A and Commercial teams to shape data-driven pricing strategies that align with regional and country goals. Conduct pricing simulations and competitive benchmarking to recommend pricing strategies that drive penetration, competitiveness and profitability. Identify pricing levers and opportunities for commercial expansion across customer tiers, products, and geographies. Description of Essential Functions/ % of Time CRM Excellence & Sales Forecasting (Sales Operations & Enablement)- 40% Partner with Finance and country MDs to support the monthly rolling forecast process, ensuring forecast accuracy and alignment with financial targets. Analyze forecast vs. actual performance against budget and prior year benchmarks; highlight risks and opportunities to guide leadership action. Support sales leaders and MDs in developing corrective actions based on forecast gaps and business insights. Act as CRM super-user and champion, driving adoption across teams through clear SOPs, structured training and workshops. Prepare monthly executive summaries on CRM opportunity pipeline performance. Monitor and analyze lead generation effectiveness, sales funnel health, opportunity velocity, win rates and pipeline conversion for both short-term targets and long-term growth. Evaluate the quality and accuracy of leads and opportunities recorded in CRM to maintain data integrity and decision-making reliability. Performance Tracking & Sales Incentive Management- 30% Develop and maintain monthly dashboards and cadence reports tracking sales performance by country, segment and individual. Monitor and verify individual sales incentive target achievement (SIP) to ensure accurate and transparent bonus calculations. Identify early performance gaps and escalate to management with recommended corrective actions. Collaborate with sales managers and regional teams to formulate and track risk mitigation plans. Analyze performance across direct sales teams and business partners, providing insights on strengths, bottlenecks and growth levers. Make data-driven recommendations to improve commercial processes and enhance sales effectiveness. Pricing Analytics & Strategic Support- 30% Support BP&A in evaluating and developing pricing strategies through competitive analysis, data simulations and scenario modelling. Consolidate and report the impact of pricing actions, including internal measures and competitive responses. Ensure planned pricing initiatives are implemented effectively by the sales organization in all relevant markets. KEYS TO SUCCESS: YOUR QUALIFICATIONS: Bachelors Degree or equivalent in business or finance related fields. At least 3-5 years working experience in sales operations or extensive finance/business analytics experience Strong aptitude for data analysis, process and systems CRM systems knowledge highly preferred, especially experience in driving adoption. Proven skills in the areas of planning and sales & operational excellence. Demonstrates methodical and organized working style with demonstrated communication and problem solving skills Strong communicator both written and verbal in technical and non-technical environment Able to interpret financial data and knows revenue recognition rules. Ability to meet deadlines and demonstrates effective time management skills Excellent business ethics and integrity Demonstrates flexibility in operational style to meet the requirements of a multi-cultural work environment Ability to work independently with minimal supervision and follow through to meet objectives Have a CAN DO attitude and comfortable with being a change agent to challenge status quo Ability to travel as required meeting team and department goals (25%)

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Responsible for Field Debt Collection of Credit Card in the respective location. Personal Visit to high POS and Critical customers. Identifying the Collection Agencies in the respective Location for Capacity building. Managing Agencies and Collection Executives of Agency. Ensuring timely allocation in automated or manual environment. Delivery of Critical Collection Performance metrics in the location for Cards. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Handle customer issues escalations. Ensuring documented feedback and action taken on all cases in soft buckets. Ensuring adequate Feet on Street availability bucket-wise / segment-wise. Report for support on mechanism for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location. Required Qualifications and Experience Demonstrated success & achievement orientation. Good communication skills. Negotiation Skills Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Good Interpersonal skills. Working knowledge of computers.

Overall management of Google Adwords Building strategies to identify new opportunities Analyze web traffic and implementing SEO/SEM, marketing and sales performance metrics.