2210 Attrition Jobs

The service team leader would manage a team of telesales agents in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Perks and benefits Attractive Incentives + Cab Facility

So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 15 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and m...

Roles and Responsibilities Manage team operations, ensuring efficient use of resources and meeting KPIs. Oversee manpower planning, rostering, and productivity management to achieve business objectives. Prepare reports on shrinkage, attrition, and other key performance indicators (KPIs) to identify areas for improvement. Monitor SLA compliance and implement strategies to reduce delays or discrepancies. Handle escalations from clients or internal stakeholders related to team handling issues.

Role: Team Lead-Supervisor Exp: 5+yrs (1-2yr as Team Lead) Tenure: 6 Months Project Extendable based on Performance Client: Top Healthcare Research & Development MNC Mode: 5 Days Office Shift: 6:30PM to 3:30AM Location: Manyata Tech Park Cabs: 2 ways provided Industry: US Healthcare Industry with International Voice Customer Support background Mob: 7760406375 Ganesh Reddy Mail: ganreddy@astoncarter.com Contact Details if suitable for Role Reports to Title: Ops Manager, Service Delivery The Operations Supervisor is responsible for managing and developing their team, ensuring high performance across assigned programs such as patient assistance, co-pay, and reimbursement services. They oversee ...

CogentHub is hiring for :- Job Title: Team Leader for UK Process Location: (Kolkata) Department: Inbound Sales Process:- UK telecom Job Summary :- We are seeking a high-energy, results-oriented International Sales Team Leader to drive our global revenue growth and manage a diverse team of sales professionals. In this role, you will bridge the gap between high-level strategy and daily operations, ensuring your team consistently meets and exceeds sales targets across multiple international markets. You will be responsible for coaching team members, refining sales techniques for different cultural contexts, and leveraging advanced and CRM tools to optimize the sales cycle. Role & responsibiliti...

CogentHub is hiring for :- Job Title: Team Leader for UK Process Location: (Kolkata) Department: Inbound Sales Process:- UK telecom Job Summary :- We are seeking a high-energy, results-oriented International Sales Team Leader to drive our global revenue growth and manage a diverse team of sales professionals. In this role, you will bridge the gap between high-level strategy and daily operations, ensuring your team consistently meets and exceeds sales targets across multiple international markets. You will be responsible for coaching team members, refining sales techniques for different cultural contexts, and leveraging advanced and CRM tools to optimize the sales cycle. Role & responsibiliti...

Scorelabs Is Hiring For Customer Support Team Leaders Responsible In Managing The Team of 20 - 30Agents Setting And Meeting Performance Targets for Accuracy, Efficiency & Quality and Monitor and Track the performance Hr Bhargavi - 9182294454 Required Candidate profile Minimum Graduation Required Should Have Minimum 1 Year of Exp required On Papers As a Team Leader Monitor team performance, productivity and service levels. Aware of Shrinkage & Attrition

Job Description Process: Altice Voice & Chat Openings: 10 Location: ITPL, Bangalore Work Mode: Work From Office Job Summary Hiring For experienced Team Leaders for an International BPO Altice Voice & Chat process. The ideal candidate must have proven experience in managing teams, handling KPIs, and driving performance in an international customer support environment. Key Responsibilities Manage a team of agents in an International Voice & Chat process Achieve SLA, KPI, CSAT, AHT, FCR, Shrinkage, and Productivity targets Conduct team huddles, performance reviews, and coaching sessions Handle escalations and ensure customer satisfaction Prepare daily, weekly, and monthly performance reports Dr...

Team Leader Customer Support | Job Responsibilities Lead, supervise, and support a team of customer support representatives to ensure high service quality Monitor daily operations, assign workloads, and manage team schedules Coach, mentor, and motivate team members to achieve individual and team performance goals Handle customer escalations and resolve complex or sensitive issues efficiently Monitor calls, emails, and chats to maintain service standards and quality assurance Track and analyze key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction Prepare performance reports and provide insights to management Identify training needs and implement c...

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond...

Interested candidates can share their resume - Jitendra.pandey@cotiviti.com POSITION DESCRIPTION JOB TITLE: Team Leader - Operations DEPARTMENT: Revenue (Operations) REPORTS TO: Manager - Operations PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and ...

Role Purpose The purpose of the role is to deploy and execute SDA framework across deals within LOB, review and support operation in meetings operational parameters as per MSA and SOW and provide value add services to the clients in the LOB. Do 1. Deploy the Service Delivery Assurance framework for the LOB within Enterprise a. Connect daily with the SDA account team members to review SLA/ KPI performance b. Set standards for the SDA framework deployment with the team c. Provide guidance on and review initiatives identified by the SDA account team d. Interact and work closely with Operations, WFM and HR to identify key operational metrices and areas of focus within the LOB e. Drive capability...

About The Role Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client?¢??s expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI ...

The service team leader would manage a team of rider support associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Required Candidate profile E-commerce, Blinkit, Zomato, Swiggy - TL experienced will be preferred

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467 Perks and benefits One side cab drop

Roles and Responsibilities Hiring for Team Leader in Collection DRA Certified. Manage a team responsible for collections, focusing on credit card collection and debt recovery. Oversee daily operations, ensuring timely completion of tasks and meeting performance targets. Develop strategies to reduce attrition rates through effective people management skills. Monitor KPIs such as AHT, CSAT, and KPI reporting to identify areas for improvement. Ensure compliance with DRA certification requirements. Desired Candidate Profile 2-7 years of experience in BPO/Call Centre environment with expertise in collections process. Strong understanding of tele collection techniques and debt recovery methods. Ex...

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company’s vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvement...

Urgent opening for Team Leader for unsecured loan sales (Personal Loan) . Candidate must have outbound sales experience in financial product sales. Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar), Or can share resume at brijeshkumar@paisabazaar.com Product Experience Required - Any Banking Product Sales Location - Mysuru/Mysore Role description: 1) Assisting customers in sale of unsecured loan (Personal Loan) products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able to ...

We Are Hiring Team Leader Job Profile: Team Leader Experience : Minimum 1 year as a Team Leader Location: Noida Salary: Up to 26,000 CTC Share their updated resume at: Contact: 8882630187 Provident fund

Team Leader- BPO Location- Navi Mumbai Graduate Experience- Minimum 1 Year as TL in International BPO (On Paper) Voice or Blended Salary- Upto 7 LPA 5 Days working Rotational Shift Immediate joiner Preferred Excellent Communication skills.

Total 4yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore, Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Leading BPO in Bengaluru & Hyderabad Hiring For Team Leader/Assistant Manager International Voice Process- US/UK Banking CTC UPTO 8.5 LPA Require min 1 Year as Team Leader Experience in International BPO in US/UK Banking Process //Credit Card Process Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervisio...

Source potential candidates on databases, job portals Parse specialized skills and qualifications to screen IT resumes Perform pre-screening calls to analyze applicants abilities Interview candidates combining various methods Keep up to date with new technological trends and products Technical expertise with an ability to understand and explain job requirements for roles Familiarity with resume databases Solid knowledge of sourcing techniques (e g , Boolean search and social media recruiting) Conduct induction & Onboarding help new joiners settee in the system End to end recruitment cycle (IT/Non IT) Coordinating with IT and other teams team for login access, system, ID card etc Attending / ...

Exp. in BPO Industry- International Voice Team Leader - 7.5 lpa (Ahmedabad)- Gaming Process (Any process would work) Team Leader- 8.5 lpa (Noida/ Gurgaon)- Sales Process (International hardcore sales/Upselling/collection) 5 days working- US shift

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Gurgaon Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy