682 Attrition Jobs

As a Senior Area Sales Manager at Niva Bupa Health Insurance Company, your primary role involves recruiting key advisors, activating agents, and providing regular training to advisors while resolving their queries. You will be responsible for driving business promotion activities, enabling and training individuals on digital platforms, and supporting advisors in developing business in the local market. Motivating advisors to achieve rewards and recognition programs is also a key aspect of your role. Your main focus will be on the development of Agency business in the location, with an emphasis on achieving business plans and targets. It is crucial to internalize the management philosophy and business strategy of the company and drive it within the branch. Engaging, motivating, and ensuring the productivity of the existing team of agents, as well as constantly inducting and activating new agent advisors, are essential responsibilities. Driving incentive schemes to exceed benchmark incomes for the agency managers and agent advisors is also part of your role. To be successful in this position, you should hold an MBA in Marketing or PGDM. Your experience and skills should include expertise in employee engagement and managing attrition. Additionally, you should possess functional competencies such as convincing skills, continuous learning, technology proficiency, teamwork, problem-solving, and analytical skills. In terms of behavioral competencies, you are expected to demonstrate a strategic mindset, entrepreneurship, execution excellence, and the ability to build high-performing teams. These competencies will be crucial in contributing to the growth and success of Niva Bupa Health Insurance Company. Niva Bupa is committed to achieving diversity within its workforce and welcomes specially-abled professionals to join the team. As an equal opportunity employer, Niva Bupa values inclusivity and aims to become one of the best workplaces in the BFSI industry. If you are a goal-oriented individual looking to be part of an exciting growth journey and contribute to the achievement of ambitious business goals, this role may be the right fit for you.,

As a Senior Area Sales Manager at Niva Bupa Health Insurance Company in Durg, you will play a crucial role in achieving the company's purpose of providing every Indian with the confidence to access the best healthcare. You will be responsible for empowering individuals with knowledge, guiding them with expertise, and offering a range of services to instill confidence and control in their healthcare decisions. Niva Bupa Health Insurance Company is a joint venture between Fettle Tone LLP and the Bupa Group, with a focus on providing specialized healthcare services. The company has shown remarkable growth, becoming one of the fastest-growing Stand Alone Health Insurers in the country. As part of the team that aims to achieve a GWP of over 10000 Cr by 2027, you will contribute to this exciting growth journey. Your key responsibilities will include recruiting key advisors, activating agents, training advisors, driving business promotion activities, enabling people on digital platforms, supporting advisors in the local market, and motivating advisors to achieve rewards and recognition. Additionally, you will be responsible for the development of the agency business in the location, focusing on business achievement, driving the digital agenda, and ensuring the quality of business. To succeed in this role, you should possess an MBA in Marketing or PGDM and have experience in areas such as New GWP, Renewal GWP, renewal number of cases, active agents and PA, desired product mix, number of new agents, audit findings, employee engagement, and attrition. You should also demonstrate key functional competencies including convincing skills, continuous learning, technology proficiency, teamwork, problem-solving, analytical skills, compliance and regulatory knowledge, and customer focus. Furthermore, you will be expected to internalize the management philosophy and business strategy of the company, drive the business plan for the branch, engage and motivate the existing team of agents, and ensure the productivity and success of new agent advisors. Your ability to drive incentive schemes, maintain a high level of employee engagement, and build high-performing teams will be essential in achieving the top-line and bottom-line targets for the team. Niva Bupa Health Insurance Company is committed to diversity and equality, welcoming professionals from various backgrounds and experiences to join the team. As an Equal Opportunity Employer, Niva Bupa encourages specially-abled professionals and aims to create a positive and inclusive workplace environment. If you are a goal-oriented individual with a passion for achieving business success and making a positive impact in the healthcare industry, this role as a Senior Area Sales Manager at Niva Bupa Health Insurance Company may be the perfect fit for you. Join us in our journey to become one of the best workplaces in the BFSI industry and contribute to our mission of empowering individuals to access the best healthcare with confidence.,

Role Overview We are seeking a dynamic and experienced Team Lead to manage our International Customer Support operations, delivering excellence across chat, call, and email channels. The ideal candidate will bring a blend of strategic thinking and hands-on leadership to guide a team that provides top-tier customer experience to our global clients. Key Responsibilities Lead and manage a team of international customer support specialists handling blended support (chat, voice, and email). Ensure timely and high-quality resolution of customer queries, technical issues, and service-related requests. Monitor and analyze support metrics to ensure SLAs, KPIs, and customer satisfaction targets are consistently met. Mentor and coach team members for continuous performance improvement and professional growth. Liaise with internal cross-functional teams (Product, Engineering, Clinical Ops) to drive feedback loops and enhance support processes. Optimize workflows and introduce tools to scale support operations globally. Handle escalations with professionalism and ensure resolution while maintaining strong customer relationships. Required Qualifications 5+ years of experience in customer support, with at least 2 years in a team lead or supervisory role. Proven experience managing international customer support teams, ideally in a healthcare or technology environment. Excellent communication skills in English (verbal and written). Strong understanding of support systems (e.g., Zendesk, Freshdesk, Salesforce) and call/chat platforms. Ability to analyze performance data and make informed, strategic decisions. Flexible to work in shifts and accommodate different time zones as needed. Preferred Qualifications Experience in healthcare, health tech, or SaaS support environments. Familiarity with remote monitoring, telemedicine, or critical care systems. Multilingual abilities are a plus. What We Offer A mission-driven culture working to save lives and redefine healthcare access. Competitive compensation and benefits. Opportunity to grow within a fast-scaling health tech company. Flexible work environment with supportive leadership. How to Apply Interested candidates can send their resume and a brief cover letter to nabila@zgstaffingsolutions.in or whatsapp or call us on +91-8431581250 with the subject line: Application Team Lead, International Customer Support Best Regards, Nabila Ahmed HR Lead +91- 8431581250

Hi We are looking for Operations Manager - International & Domestic Domain Are you an experienced operations leader with a passion for the telecom industry and a strong background in BPO/BPM We are seeking a dynamic and results-oriented Operations Manager to join our team in Airoli, Navi Mumbai / Pan India. This role is open to diverse candidates who meet the specified criteria. As an Operations Manager, you will be crucial in managing and optimizing our international contact center operations, ensuring exceptional client service and achieving corporate goals. What You'll Do: Lead and manage a large team, including Assistant Managers and Team Leaders, fostering a high-performance culture. Oversee day-to-day operations of our international contact center, specifically within the US telecom domain. Implement and drive client strategies to meet and exceed client and corporate goals and objectives. Ensure appropriate communication and escalation of client issues to various levels of site and operations management. Monitor performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and customer satisfaction. Operate within US shift timings (24x7 environment) and be flexible to stretch as business needs require. What We're Looking For: Experience: 10+ years of total work experience. 1+ years of relevant experience in a managerial role (on paper). 4+ years of directly related experience, including 2+ years of supervisory experience. A proven background in the BPO/BPM industryis essential. Experience in the Telecom domainis highly preferred. Strong International Voice Experience is a must; Outbound experience will be an added advantage. Prior experience as a manager in a US international contact center within the International & Domestic Domain. Education: Any Graduate or 4-year Diploma. A college degree in Business Management/Administration or an equivalent combination of education and directly related experience. Skills & Attributes: Strong leadership skills with the proven ability to manage large groups of people effectively. Excellent verbal and written communication and facilitation skills. Strong interpersonal skills and demonstrated success in customer relationship management. Ability to adapt to a 24x7 operational environment and US shift timings. Proactive approach to problem-solving and issue resolution. Location: Airoli, Navi Mumbai, Pan India How to Apply: If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply. Please send your updated resume and fill in the below Format details and send it to [hr@transformplus.in] or via WhatsApp to 9892211899 Format for Operations Manager Name- Mobile No- City- Total Exp in BPO or BPM- Do you have experience in a Telecom background Total. Exp as Manager (on Paper)- Have you handled AM AND TL Company Name- Current Industry- Team Size handling- Are you a Graduate Current CTC- Exp CTC- Notice Period- Time Slot for Interview- Do you know attrition, shrinkage, KRAs, Feedback, and Coaching Reference: Transformplus We look forward to reviewing your application.

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in International Non Voice Process • BPO/KPO background preferred • Knowledge of basic Excel and reporting tools

About HRBP Head the Corporate Function for Talent Management Specialist- HR team. What we are looking for Education- MBA (Must) Currently into Talent Management role Corporate Experience on Pan India Level (Preferred) Tech Savvy Analytical & Logical Reasoning P&L and ROI mind-set & experience Skilled in Initiation, influencing, value creation Values we cherish Accountable- You take ownership of your work, can work with minimum supervision and honor deadlines Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems and believe in constantly upgrading your skills. Team Player- You enjoys working with people and gel well with cross functional teams. Roles & Responsibilities: Employee Retention Design and execute people strategy Deep dive in continuous business & Consumer in-sights for right OD Initiatives Designing Short term / mid-term & long term employee retention projects Employee Satisfaction Best Practices & Market Research Employee development programs o Leading the Succession Planning across levels & Critical Talent Retentions Building corporate communications and employer branding Designing & implementing Development Centres & tools for high performance Best Practices & Market Research o Building corporate communications and employer branding Driving Employee Value Proposition with analysis and action plans Perform benchmark analyses of compensation and benefits Market Intelligence Report (including Glass Door analysis) Handle 400+ employee pool Enhancing Teams productivity & efficiency Candidates need to have experience of technology pool at present.

Primary Responsibilities: Maintain knowledge of coding and billing requirements and regulatory changes KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition Quick turnaround using logical understanding of data Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics Evaluation of operational practices and procedures Provide support to quality initiatives targeted towards process improvements Actively involved in the internal audit support, ensuring all compliance parameters are met Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork Provide direction to staff; ensure resolution of problems; sets priorities Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s) Managing attrition and building retention strategies Preparation of annual business plans including operating budgets Negotiating solutions, resolving conflicts and anticipating/handling critical situations Providing regular performance feedback and giving frequent formal and informal coaching sessions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate or Postgraduate inLife Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others Certified coder – AAPC / AHIMA – CCS/CPC/CPC-H/CCS-P 10+ years of coding experience with 3+ years of experience as a Team Lead Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology Knowledge of organizational structure, workflow, and operating procedures Proficient in healthcare reimbursement methodologies Proven ability to manage and enable teams to reach their goals Proven good analytical and communication skills Proven solid interpersonal and communication skills Proven solid acumen towards employee engagements & driving customer satisfaction Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers Proven ability to effectively provide 1 on 1 coaching Proven ability to monitor absences and overall day to day operations Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #NTRQ External Candidate Application Internal Employee Application

Team Lead Experience: 4+ Years Location: Pune/Chennai (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork share resume at sonam.singh1@igtsolutions.com

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/ whats app cv/Amit 8851792136/Neha 8287267407 Required Candidate profile Work form Office Lucknow only,not for Delhi/NCR,Apply those who can relocate in Lucknow

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

3+ Years of Experience in BPO Industry. 1+ Years of Team Coach (current or previous) experience in International voice process, or blended process. Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

Job Summary: We are looking for a dynamic and driven Assistant Manager Tele Sales to lead a team of over 50 tele sales executives focused on investment insurance products . This is a high-impact leadership role, requiring strong team management, sales strategy execution, and a passion for delivering results in a fast-paced environment. Key Responsibilities: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need. Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others Managing & measuring work Ability to handle sales pressure Excellent verbal and written communications skills Strong external and management reporting skills ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desired Skills and Experience- Must have experience into managing a tele sales team of 50-60 people Must have on papers experience as a Assistant Manager with direct reporting of Teamleaders. Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to lead employees on their team to performance of the Performance Criteria Demonstrated language fluency in English, Hindi & Bengoli. What do we offer? Endless growth opportunities GMC- Group medical coverage Gratuity is paid as per applicable law which is over and above total offered CTC. If you're interested for this role, Share your updated CV: WhatsApp at: 8448684083. Mail: krishanswarnkar@policybazaar.com When you sharing the CV pls mention: (Subject: " - Location")

Job description Roles and Responsibilities: Candidate will be managing a team of 10-15 people and will be responsible to drive sales numbers Get the sale using various customer sales methods and achieve the set business targets on ANP and case count Acquire New Customer through Leads, Natural market, References, Orphan base Fix meetings with the prospects to conduct need analysis and explain products Implement and adhere to the Need-Based Selling Model. Upsell & Cross-Sell the Orphan Base of Customers allocated. Ensuring timely issuance of policies by resolving pending etc. Render prompt post-sales service to all allocated customers with respect to all domains Adhere to the customer touch-point engagement in order to service his portfolio of customers. Maintaining the desired persistency ratio Strategize and interact closely with the supervisor on delivering on Business nos. Work collectively with the supervisor and conduct joint sales calls whenever required Forecast sales, develop out-of-the-box sales strategies/models, and evaluate their effectiveness Evaluate customer's skills, needs and build productive long-lasting relationships Research accounts and generate or follow through sales leads Maintain and expand client database within your assigned territory Skills Required: Candidate should have prior experience into managing a team of field sales agents and Should have experience working with Insurance companies/DSAs Should have good excel skills Should have Proven sales experience and track record of over-achieving quota Strong communication, negotiation, and interpersonal skills Self-motivated and driven Any graduate or equivalent Should be comfortable with 6 days working rotational off ISMS Responsibilities: Be aware and comply with the ISMS Policy, procedures and objectives; Actively participate in ISMS exercises; Request access to information access from their Team Leaders/ Executives; Report known and suspected security incidents to the IT Helpdesk; Protect secrecy of passwords; and Protect information assets used by them against compromise of assets confidentiality, integrity or availability. Desired Skills: Prior sales experience working with Insurance companies/DSAs Proven experience into team handling Track record of over-achieving quota Familiarity with different sales techniques and pipeline management Computer use competency Strong communication, negotiation and interpersonal skills Self-motivated and driven Any graduate or equivalent What do we offer? Opportunity to earn good incentives Endless growth opportunity GMC Group Medical Coverage Group Personal Accident Insurance Gratuity Wellness Programs Give back to society through CSR Continuous talent enhancement program Childcare facility Tax Saving flexi benefits If you or someone you know fits the bill, drop your CV at sumankumari1@policybazaar.com OR via WhatsApp 9934827654 Lets connect and build something amazing together!

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person Nidhi Rastogi 8630322833 share resume at nidhi.rastogi@igtsolutions.com

Min 4 - 7 yrs experience - HRBP, employee grievances, employee retention only from Int BPO CORE HRBP EXPERIENCE FROM INTERNATIONAL BPO/CAPTIVE NO DOMESTIC OR START UP EXPERIENCE REQUIRED Required Candidate profile Excellent Communication and Thought Process Contact Aparupa 9311697179 aparupa.imaginators

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Content Moderation Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

About The Role Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming thats me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration. What are we looking for Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.Knowledge/Skills Requirements:Working with Microsoft productsExcellent US, British or Australian business writingCommunication, written, verbal and presentation Organization skills Project and program managementSharePoint organization and useInfrastructure/ BP Service offeringsInfluenceIssue escalation and resolutionRelationship sellingService delivery organizationProblem solvingCritical thinkingLogistics management, i.e. transportation, accommodation, meals, entertainment, meetingRemain calm and clearheaded under pressure Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visitsDrive the overall client visit experience and ensure compliance by all the site visit coordinators.Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exceptionUse SLFD and SWB to track requests and ongoing activities to provide periodic management updatesOversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if anyRun the PMO to report overall teams performance and to maintain logistical data in a central locationApprove Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimumDrive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet appsHave meaningful conversations with the direct reports and seek periodic feedback for own performanceEngage with key stakeholders to ensure seamless conduct of the visit management function globallyDive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose Qualification Bachelor of Arts

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre In which 1 year of experience as a Team leader with a focus on customer service . Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage teams effectively.

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional Experience: 1-3 years in Workforce Management (Outbound MIS) Education: Any Graduate / Undergraduate Roles and Responsibilities Track daily volumes against forecasted volumes and compare scheduled headcount to actual headcount. Monitor Non-Productive time and collaborate with Team Leaders to proactively manage productivity and maintain the Service Level. Prepare intraday reports on staff attendance, Service Level Percentage (SL%) & Abandonment Percentage (Abn%). Reconcile daily attendance with employee timesheets against schedules and time-in/time-out reporting. Manage changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations teams to ensure compliance with company standards. Maintain a running report of attendance incidents. Monitor attendance and schedule adherence. Process schedule trade requests for posted schedules and management requests for modifications of scheduling events (meetings, training, etc.). Provide analytical support for special projects. Collaborate with the Fulfillment Operations Department Management to identify opportunities to further optimize our workforce. Collate data & prepare Management Information Systems (MIS) as per timelines and maintain the database. Ensure data facilitates and drives key decision points for process improvement and new initiatives. Ensure accuracy & validity of all data and maintain data privacy. Perform any other related duties as required or assigned. Key Deliverables Manage the entire WFM process. Monitor and analyze real-time information for the process. Design, prepare, and maintain MIS and dashboards. Key Skills Strong understanding of Outbound MIS and the WFM process. Connectivity and Dialer knowledge. Proficiency in data churning and scrubbing. Knowledge of key metrics such as Attrition, Shrinkage, Average Handling Time (AHT), and Service Level Agreement (SLA).