Lenskart is an Indian eyewear company that sells glasses, sunglasses, and contact lenses online and in local stores, offering a wide range of eyewear brands and styles.
Bengaluru
INR 4.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Required Experience 3 - 10 Years Skills Kubernetes, AWS, CI/CD + 8 more img {max-height240px;} This role involves strong leadership with proven skills in people management, project management and Agile Scrum Development methodologies incorporating DevOps best practices in the team. Responsibilities ? Monitor the progress of technical personnel, ensuring that application development and deployment is done in the best possible way, and implements quality control and review systems throughout the development and deployment processes. ? Be responsible for ensuring that the DevOps strategy is implemented in the end-to-end development of the product, while ensuring scalability, stability and High Performance. ? Find ways to improve the existing architecture of the product keeping in mind the various automation tools available and the skills required. ? Managing other DevOps roles and obtaining full efficiency from the team will be the primary target. ? Employ and leverage standard tools and techniques to maximize team effectiveness (physical and/or virtual boards, collaboration and productivity software, etc. ). ? Be an evangelist for DevOps technology and champion agile development best practices, including automated testing using CI/CD, Perl/Python/Groovy/Java/Bash ? Be managing build and release and provide CI/CD expertise to agile teams in the enterprise and Infrastructure automation using Ansible, and IAC tools. ? Work on a cloud-based infrastructure spanning Amazon Web Services, Microsoft Azure, and Google Cloud ? Be responsible for defining the business continuity framework/ disaster recovery of the group. ? Evaluate and collaborate with cross-functional teams on how to achieve strategic development objectives using DevOps methodologies. ? Work with senior software managers and architects to develop multi-generation applications/product/cloud plans. ? Work with tech partners and professional consultants for great and successful DevOps and Microservices journey adoption or implementations. ? Contribute to and create integrations and orchestration blueprints. Technical Expertise ? Deep knowledge of Infrastructure, Cloud, DevOps, SRE, Database Management, Observability, and Cybersecurity services. ? Solid 10+years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments ? Strong Experience with Databases, dataops (MySql. PostgreSQL, MongoDB, Elastic Search, Kafka) ? Hands-on experience with ELK or other logging and observability tools ? Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty ? Strong with skills- K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc ? Good with Python/Go Scripting Automation ? Strong with fundamentals like DNS, Networking, Linux ? Experience with APM tools like- Newrelic, Datadog, and OpenTelemetry ? Good experience with Incident Response, Incident Management, Writing detailed RCAs ? Experience with Git and coding best practices ? Solutioning & ArchitectureProven ability to design, implement, and optimize end-to-end cloud solutions, following well-architected frameworks and best practices. ? Expertise in developing software applications and managing high demand infrastructure. ? Deploying the SaaS products across major cloud providers.- AWS, Azure, & GCP(way more things beyond compute)Hands on experience with DevOps and related best practices with bash, PowerShell, python, etc. ? Experience with object-oriented design using programming languages Python/Java/Go/Bash. ? Decent skills in configuration management/IAC tools.- Ansible and Terraform. ? Good Database management skills.- MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, Kafka etc. ? Strong understanding and hands-on experience of the cloud-native landscape. Orchestration using k8s, observability, SecOps, etc. ? Experience with source code management, building CI/CD pipelines, and GitOps is a plus. ? Good communication skills to collaborate with clients and cross-functional teams ? Problem-solving attitude. ? Collaborative team spirit Sign in to apply Share this job
Bengaluru
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Required Experience 4 - 6 Years Skills MongoDB, mysql, Redis + 2 more View full description img {max-height240px;} Responsibilities: Design, build, and maintain complex, scalable, low-latency, high-capacity distributed software systems using Java, C++, Python. Gather requirements from different projects for business analysis and develop Python scripts for data cleaning and transformation. Write testing code, debug programs, and integrate applications with third-party web services. Implement and automate processes using VBA, Python, Alteryx, SQL, etc. Analyze, design, develop, implement, and maintain Java/JEE applications for clients. Develop a deep understanding of existing products developed in Java/J2EE and enhance/customize them. Requirements: Bachelor's degree in a relevant field preferred. 4-6 years of experience working with MongoDB, MySQL, Redis, Python, Shell scripting, or related skillsets. Expertise in automation using Python and object-oriented concepts. Strong technical skills in .NET Core, Python, Web API, Azure/AWS. Experience in data processing using Spark/PySpark and deep neural networks in Python-based frameworks. Proficiency in back-end technologies such as Java, Spring, and front-end technologies like JavaScript, HTML5, CSS. Additional Skills: Familiarity with scripting languages like Perl, scripting/css/python/jss. Knowledge of high-level JavaScript concepts such as asynchronous programming and closures. Experience with databases like Oracle, MySQL, and application support in Unix/Linux environments. Proficiency in server-side languages like Java, .NET, Python, and cloud platforms like AWS, Azure. Strong problem-solving and analytical skills with a passion for teamwork and innovation. Please note, qualifications such as PMP certification, experience with Microsoft Project, and familiarity with technologies like Selenium, Appium, and REST Assured are advantageous. Ongoing learning and adaptability to new technologies are essential for this role. Sign in to apply Share this job
Palanpur, Bilimora
INR 2.0 - 2.5 Lacs P.A.
Work from Office
Full Time
Key Responsibilities Customer Services Meet & Greet the customers Assisting customers throughout the shopping journey Sharing product features & benefit with the customers Explaining services , building trust & loyalty Resolving Customers queries pre & post Sale Ensure product delivery to the customer on time Receive feedback from the customer on services & product Inventory Management Daily quick count of all the PIDs available in the store Receive bulk shipment , physical count & mark receive in the system on daily basis Daily replenishment to fill the display gap Check the bad inventory /damage product & keep it on designated place Ensure daily handover & receiving product from VRX through HOP app Highlight inventory mismatch /discrepancy to the Store Manager Operational Process Following the VM guidelines Maintain cleanliness & hygiene in the store Update all the SOPs file on daily basis Reconcile daily cash & card sale Contact- Tarun Sukhlecha (Lenskart HR) Contact-9978482626 Email- tarun.sukhlecha@lenskart.com
Bengaluru
INR 0.5 - 3.0 Lacs P.A.
Work from Office
Full Time
Field Sales Executive- REFRACTIONIST Overview The Field Sales Executives are also refractionists, as you will undergo a training of 30 days which is a salaried training. Where you will get to learn and understand the types of eye checks. As you've been in your role, you are expected to attend to the leads assigned by the company, perform an eye test, and make sales of specs (according to the training done). You will also be carrying a kit of around 20 kg, including all the optical instruments and frames. Personal attributes & competencies Ability to build rapport and trusting relationships Ability to understand the unstated needs of the customer and offer a solution Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Requirements Strong Communication & Interpersonal Skills. Problem-solving and Negotiation Skills. Graduation / Post Graduation Keep records of calls and sales, and note useful information. Proficiency in English. Job Specifications: Customer Appointment will be provided by the company to do Eye Check up and sales 30 days of training will be provided by the company No Cold calling is required Lucrative incentive plan & fixed salary Excellent growth opportunities What we offer Gross Salary 2,88,000 LPA 20400 Per Month (In-hand Salary) 16,000 per month incentive based on performance. Rupees -3/- per Km
Bengaluru
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Required Experience 2 - 5 Years Skills Faciliation, coaching, data management + 4 more View full description img {max-height240px;} attached Sign in to apply Share this job
Bengaluru
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Required Experience 0 - 1 Years Skills DataOps img {max-height240px;} Strong proficiency in MySQL 5. x database management Decent experience with recent versions of MySQL Understanding of MySQLs underlying storage engines, such as InnoDB and MyISAM Tuning of MySQL parameters Administration of MySQL and monitoring of performance Experience with master-master replication configuration in MySQL and troubleshootingreplication Proficiency in writing complex queries, stored procedures, and triggers, eventscheduler Strong Linux shell scripting skills Have strong Unix / Shell scripting skills Familiarity with other SQL/NoSQL databases such as MongoDB, etc. desirable.* Install, Deploy and Manage MongoDB on Physical, Virtual, AWS EC2 instances* Should have experience on MongoDB Active Active sharded cluster setup with highavailability* Should have experience in administering MongoDB on the Linux platform* Experience on MongoDB version upgrade, preferably from version 4.0 to 4.4, on aproduction environment with a zero or very minimum application downtime, either withops manager or custom script* Good understanding and experience with MongoDB sharding and Disaster Recoveryplan* Knowledge of Cloud technologies is an added advantageSign in to applyShare this job
Pune
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Required Experience 5 - 7 Years Skills NA img {max-height240px;} About the job Business Development - Property Acquisition (Offline Store Expansion) Hiring Designation Assistant Manger / Manager Openings Pune Job description-Business Development Role Responsible for identifying suitable commercial retail properties for opening new Lenskart stores in their respective region. Retail property search management, coordinating with key partners like property developers, landlords, project consultants, property brokers. Location & Catchment Analysis of New Store Locations & Negotiating, acquiring and finalizing new properties. Negotiating final rentals, Landlord Scope of Works etc. Liaising legal due diligence and paperwork involved in signing & acquiring. Coordination with various department internally till store launch. Develop and maintain a pipeline of growth opportunities, both organic growth and acquisitions. Job Requirements : Any Graduate with 8 - 15 years relevant experience can apply on the role & Travel is mandatory. Relevant experience in Store Operations or Business Development in Property Acquisition is preferred. Must have completed graduation in any field Frequent travel is a mandatory aspect of this role. A proactive and positive approach is essential , Good negotiation skills, Entrepreneurial thinking mindsetSelf-motivated and self-directed with an ability to think innovatively. Passion for ResultsHigh degree of commitment and drive to achieve goals. Superior analytical, evaluative, and problem--solving abilities. High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team based environment. Needs good knowledge of Microsoft PowerPoint. Desired Skills and Experience Property acquisition , Site acquisition, land acquisition Sign in to apply Share this job
Kolkata
INR 1.75 - 2.75 Lacs P.A.
Work from Office
Full Time
Job Title: Field Sales Executive Lenskart@Home Company: Lenskart About Us: Lenskart is India's leading online eyewear retailer, offering stylish and affordable eyeglasses, sunglasses, and contact lenses. We're expanding our operations and seeking highly motivated Sales Executives to join our team. Job Description: We're looking for energetic and customer-focused Sales Executives to visit customers' homes, conduct eye tests, and sell Lenskart spectacles. As a Sales Executive, you'll: Visit customers' homes based on scheduled appointments Conduct eye tests using specialized equipment Sell Lenskart spectacles and provide exceptional customer service Carry a 20-25 kg bag with eye check equipment and eyewears Meet sales targets and earn attractive commissions Compensation Package: Fixed CTC: 24,000 per month (20,000 in-hand) Variable compensation based on sales performance Travel allowances Training: 30-days comprehensive training in Kolkata on eye checkups and sales techniques Candidates must be willing to stay/travel to the training location for 30 days Support and product training Requirements: Graduate or Diploma holder Fresher/Experienced Excellent communication and interpersonal skills Ability to lift and carry equipment (20-25 kg) Willingness to travel and work flexible hours Must possess a valid driving license Must own a bike (two-wheeler) What We Offer: Opportunity to work with India's leading eyewear brand Competitive compensation and incentives Comprehensive training and support Chance to make a difference in customers' lives through vision care How to Apply: If you're passionate about sales, customer service, and vision care, please fill out the below form. Link : https://forms.gle/8jz3hzc6e74waHMJ6 We look forward to welcoming you to the Lenskart team! Interested candidates can mail their CV at preetika.arora@lenskart.in or whatsapp at 9818320725 with following details : Name - Age - Location - Job Applied For - Bike - YES/NO
Hajipur
INR 2.0 - 3.0 Lacs P.A.
Work from Office
Full Time
Key Responsibilities: Conduct basic and advanced vision tests to determine visual acuity and perception. Perform eye examinations to identify visual defects, diseases, and other eye conditions. Prescribe corrective lenses and recommend suitable eyewear or contact lenses. Educate patients on eye health, preventive care, and proper eyewear maintenance. Maintain accurate patient records, including examination findings and treatment plans. Assist in the selection and fitting of eyeglasses and contact lenses. Stay updated with the latest optometric practices, technologies, and products. Collaborate with ophthalmologists for advanced patient care when necessary. Handle and maintain optometric equipment and instruments with care.
Thane, Navi Mumbai, Mumbai (All Areas)
INR 3.25 - 4.5 Lacs P.A.
Work from Office
Full Time
Lesnskart is HIRING youre invited to the MEGA WALK-IN DRIVE in Mumbai on 20th May at Andheri | Thane | Seawood Walk-in Drive Details: Date: 20th May 2025 Time: 11:00 AM 4:00 PM Roles we are Hiring for *Store Manager/Sales Associate *Optometrist/Dispensing optometry Andheri Lenskart, Shop No 2, Ground Floor,Mayfair Meridian, Ceasar Rd, Amboli, Andheri West Thane Lenskart, Shop No 4, Bhavani Prasad Building Ram Maruti Road, West, near Bank of Baroda, Thane, Seawoods Lenskart, Shivalaya building Shop No 1 & 2, Ground Floor, Plot No B 109, Near seawoods Railway Station & Prithika Pure Veg Restaurant, Sector 23, Navi Mumbai Regester Here https://forms.gle/ZBHm74i3SrTajaM47
Thrissur, Thiruvananthapuram, Thiruvalla
INR 2.0 - 5.5 Lacs P.A.
Work from Office
Full Time
Job Description We are seeking a highly motivated Recruiter to join our Retail TA team. In this role, you will be responsible for leading the recruitment process for a variety of roles. You will work closely with hiring managers to understand their hiring needs and develop recruitment strategies to attract and hire top talent. Key Responsibilities: Source & screen relevant profiles through multiple channels including Employee Referrals, Social Networking Sites, Alumni Base, Head Hunting, Passive Sourcing and ensure a healthy source mix is maintained To manage the end to end recruiting process for our retail business To ensure 95% manning capacity at all times Build great partnership with business in terms of understanding the needs and delivering as per agreed SLAs Developing & managing respective competition portfolio by rigorous sourcing Conduct interviews and assess candidate qualifications and fit for the role and the company culture Coordinate with hiring managers and candidates to schedule interviews and follow-up communication Manage end to end recruitment process, including negotiating job offers and driving closures Minimum Qualifications: Bachelor's degree in Human Resources or related field Minimum of 2+ years of experience in recruiting for a variety of positions and levels Strong understanding of recruitment best practices and trends Good communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to work independently and as part of a team Role & responsibilities
Thane, Navi Mumbai, Mumbai (All Areas)
INR 0.5 - 2.5 Lacs P.A.
Work from Office
Full Time
Lesnskart is HIRING youre invited to the MEGA WALK-IN DRIVE in Mumbai on 20th May at Andheri | Thane | Seawood Walk-in Drive Details: Date: 20th May 2025 Time: 11:00 AM 4:00 PM Roles we are Hiring for *Store Manager/Sales Associate *Optometrist/Dispensing optometry Andheri Lenskart, Shop No 2, Ground Floor,Mayfair Meridian, Ceasar Rd, Amboli, Andheri West Thane Lenskart, Shop No 4, Bhavani Prasad Building Ram Maruti Road, West, near Bank of Baroda, Thane, Seawoods Lenskart, Shivalaya building Shop No 1 & 2, Ground Floor, Plot No B 109, Near seawoods Railway Station & Prithika Pure Veg Restaurant, Sector 23, Navi Mumbai Regester Here https://forms.gle/ZBHm74i3SrTajaM47
Thane, Navi Mumbai, Mumbai (All Areas)
INR 4.5 - 5.0 Lacs P.A.
Work from Office
Full Time
Lesnskart is HIRING youre invited to the MEGA WALK-IN DRIVE in Mumbai on 20th May at Andheri | Thane | Seawood Walk-in Drive Details: Date: 20th May 2025 Time: 11:00 AM 4:00 PM Roles we are Hiring for *Store Manager/Sales Associate *Optometrist/Dispensing optometry Andheri Lenskart, Shop No 2, Ground Floor,Mayfair Meridian, Ceasar Rd, Amboli, Andheri West Thane Lenskart, Shop No 4, Bhavani Prasad Building Ram Maruti Road, West, near Bank of Baroda, Thane, Seawoods Lenskart, Shivalaya building Shop No 1 & 2, Ground Floor, Plot No B 109, Near seawoods Railway Station & Prithika Pure Veg Restaurant, Sector 23, Navi Mumbai Regester here https://forms.gle/ZBHm74i3SrTajaM47
Guwahati, Kolkata
INR 1.75 - 2.75 Lacs P.A.
Work from Office
Full Time
Job Title: Field Sales Executive Lenskart@Home Company: Lenskart About Us: Lenskart is India's leading online eyewear retailer, offering stylish and affordable eyeglasses, sunglasses, and contact lenses. We're expanding our operations and seeking highly motivated Sales Executives to join our team. Job Description: We're looking for energetic and customer-focused Sales Executives to visit customers' homes, conduct eye tests, and sell Lenskart spectacles. As a Sales Executive, you'll: Visit customers' homes based on scheduled appointments Conduct eye tests using specialized equipment Sell Lenskart spectacles and provide exceptional customer service Carry a 20-25 kg bag with eye check equipment and eyewears Meet sales targets and earn attractive commissions Compensation Package: Fixed CTC: 24,000 per month (20,000 in-hand) Variable compensation based on sales performance Travel allowances Training: 30-days comprehensive training in Kolkata on eye checkups and sales techniques Candidates must be willing to stay/travel to the training location for 30 days Support and product training Requirements: Graduate or Diploma holder Fresher/Experienced Excellent communication and interpersonal skills Ability to lift and carry equipment (20-25 kg) Willingness to travel and work flexible hours Must possess a valid driving license Must own a bike (two-wheeler) What We Offer: Opportunity to work with India's leading eyewear brand Competitive compensation and incentives Comprehensive training and support Chance to make a difference in customers' lives through vision care How to Apply: If you're passionate about sales, customer service, and vision care, please fill out the below form. Link : https://forms.gle/8jz3hzc6e74waHMJ6 We look forward to welcoming you to the Lenskart team! Interested candidates can mail their CV at preetika.arora@lenskart.in or whatsapp at 9818320725 with following details : Name - Age - Location - Job Applied For - Bike - YES/NO
Bhiwadi, Bengaluru
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities : Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals. Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors. Diagnose and investigate system failures, identifying root causes and applying effective solutions. Maintain and track IT hardware and software inventory, ensuring accurate records of all assets. Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures. Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications. Document all support activities, technical issues, and resolutions in the IT service management system. Technical Skills: Hardware installation and troubleshooting (PCs, laptops, printers, scanners) Operating system support (Windows, macOS, basic Linux knowledge) Software installation and configuration (MS Office, antivirus, enterprise tools) Basic networking (LAN/WAN, IP configuration, DHCP/DNS) Internet connectivity troubleshooting (wired/wireless) Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk) Active Directory basics (user creation, password resets) Email client configuration (e.g., Outlook, Gmail for business) IT asset management Soft Skills: Strong communication and interpersonal skills Problem-solving and analytical thinking Patience and customer service orientation Ability to prioritize and manage time effectively Attention to detail Team collaboration
New Delhi, Gurugram, Delhi / NCR
INR 3.25 - 4.0 Lacs P.A.
Work from Office
Full Time
We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both. Intersted person can share their resume on this contact number Person Name:- Deepak Contact number :- 9599754185
Guwahati, Imphal, Kohima
INR 3.5 - 5.0 Lacs P.A.
Work from Office
Full Time
Store Manager, Lenskart 25 Vacancy Looking for: Store Managers Job Location- Guwahati, Imphal, Kohima Salary Slab- Store Manager - upto-45k gross (Depends upon last Salary)
Bengaluru
INR 8.0 - 15.0 Lacs P.A.
Work from Office
Full Time
Job Title: Data Engineer (1- 4 Years Experience) Location: Bangalore Company: Lenskart About the Role We are looking for a hands-on Data Engineer to help us scale our data infrastructure and platforms. In this role, youll work closely with engineering, analytics, and product teams to build reliable data pipelines and deliver high-quality datasets for analytics and reporting. If you're passionate about cloud data engineering, writing efficient code in Python, and working with technologies like BigQuery and GCP, this is the perfect role for you. Key Responsibilities 1. Build and maintain scalable ETL/ELT data pipelines using Python and cloud-native tools. 2. Design and optimize data models and queries on Google BigQuery for analytical workloads. 3. Develop, schedule, and monitor workflows using orchestration tools like Apache Airflow or Cloud Composer. 4. Ingest and integrate data from multiple structured and semi-structured sources, including MySQL , MongoDB , APIs, and cloud storage. 5. Ensure data integrity, security, and quality through validation, logging, and monitoring systems. 6. Collaborate with analysts and data consumers to understand requirements and deliver clean, usable datasets. 7. Implement data governance, lineage tracking, and documentation as part of platform hygiene. Must-Have Skills 1. 1-4 years of experience in data engineering or backend development. 2. Strong experience with Google BigQuery and GCP (Google Cloud Platform). 3. Proficiency in Python for scripting, automation, and data manipulation. 4. Solid understanding of SQL and experience with relational databases like MySQL. 5. Experience working with MongoDB and semi-structured data (e.g., JSON, nested formats). 6.Exposure to data warehousing, data modeling, and performance tuning. 7. Familiarity with Git-based version control and CI/CD practices.
Fatehgarh Sahib, Patiala, Rupnagar
INR 1.0 - 3.25 Lacs P.A.
Work from Office
Full Time
JOB DESCRIPTION-STORE MANAGER Title Store Manager Reporting toArea Operations Manager Skip Level City/Zonal Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority
Bidar, Kottayam, Bengaluru
INR 11.0 - 14.0 Lacs P.A.
Work from Office
Full Time
We have immediate requirement for the position of Area Operations Manager in Bangalore/Gulbarga/Kottayam Locations. Role: Area Operations Manager Direct Reportees: Store Managers Interactions: Internal and External Stakeholders. Location: Bangalore/Gulbarga/Kottayam Locations. Ctc: 14 LPA. Description: You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organisational goals by investing in people through regular coaching. We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind-set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road-blocks. Key Responsibilities: Sales Leadership: - Developing & driving sales strategy for your area & team with focus on revenue goals. - Driving the rigor to deliver world-class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors - Drive high performance culture in your area across the metrics mentioned above - Assessing business and performance trends regularly & build improvement opportunities. - Serve as critical strategy planning link between Corporate and the field organization. - Translate corporate goals including financial returns, sales growth and market share, into Business plans. - Assess field capability and establish performance priorities at group level. People leadership: - Partnership with Store Managers & HR team to make sure stores are adequately staffed. - Leading leaders, coaching and developing future talent - Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication - Formal & Informal performance management for store managers they are responsible for - Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. - Retain talent -> Reduce attrition Organizational leadership: - Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level - Managing the top and bottom line effectively of the assigned territory and stores - Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition. - Build creative & cost effective methods to ensure productivity while managing high standards of retail operations. Interested candidates can share your updated profile to csanthosh.kumar@dealskart.in. You can also refer any of your friends who will be interested for the above mentioned position. Regards, Santhosh Email: csanthosh.kumar@dealskart.in
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