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Customer Support Executive

Customer Support Executive

Lenskart

1 - 4 years

3 - 4 Lacs

New Delhi Gurugram Delhi / NCR

Posted:1 month ago| Platform:

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Skills Required

Voice Process Complaint Handling Chat Process Customer Support Excellent Communication In English Blended Process Handling Customer Queries Customer Service Non Voice Process Solving Queries Semi Voice Query Resolution Voice Support Customer Care Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both. Intersted person can share their resume on this contact number Person Name:- Deepak Contact number :- 9599754185

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Lenskart

www.lenskart.com

E-commerce / Eyewear

Gurgaon

1001-5000 Employees

189 Jobs

Key People

Peyush Bansal

Co-Founder & CEO
Amit Chaudhary

Co-Founder & CTO
Mithun Sacheti

Co-Founder & Director

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Customer Support Executive

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Customer Support Executive

Experience & Salary

Skills Required

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