456 Voice Process Jobs
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0.0 - 4.0 years
Bangalore, All india
On-site
You have the exciting opportunity to join Our International Voice Process Team at JobShop! As part of this team, you will be assisting customers from various countries, providing them with solutions and support. You can enjoy competitive salaries and great benefits by applying for this role today! Key Responsibilities: - Provide Domestic Tech Support in English and Hindi Work Location: Bengaluru, Whitefield Salary up to 30,000 per month Minimum 1 year experience is required - Handle International Technical Support (Non Voice) in US Shift Work Location: Bengaluru, Whitefield Salary up to 26,000 per month Minimum 1 year experience is required - Manage International Customer Support (Non Voice)...
Posted 7 months ago
2.0 - 4.0 years
Gurugram
On-site
Urgent Hiring US Travel Sales (Night Shift) Shift Timings: 11:30 PM 7:30 AM Location: Gurgaon Working Days: Thursday to Monday Week Off: Tuesday & Wednesday (No F2F on week offs) Interview Process: Telephonic Round F2F Requirement: Minimum 2 Years Experience in PPC Calls (US Travel Process Mandatory) Excellent Communication Skills Immediate Joiners Preferred Salary: Base 600 USD (Approx. 55,000) Up to 1000 USD (Based on Performance) Incentives Up to 15% No Cabs Facility Interested candidates, drop your resume now! 7011890554
Posted 7 months ago
3.0 - 8.0 years
1 - 3 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities: Provide technical assistance to customers via inbound and outbound voice calls. Troubleshoot and resolve technical issues related to hardware, software, or services, offering solutions to customers. Guide customers step-by-step through troubleshooting procedures and explain technical concepts in simple terms. Maintain a high level of professionalism while managing customer concerns and providing timely resolutions. Document customer interactions, technical issues, and solutions in the CRM system. Escalate unresolved issues to senior technical teams or subject matter experts when necessary. Follow up with customers to ensure the issues are fully resolved and offer additi...
Posted 7 months ago
0.0 - 3.0 years
2 - 4 Lacs
Hyderabad, Telangana, India
On-site
We are hiring for an International Blended Process and are looking for a Customer Service professional. This is an excellent opportunity for both fresh graduates and experienced candidates with strong communication skills. The role requires flexibility with shifts and offers a great salary package. Roles & Responsibilities Handle customer inquiries and provide support through both voice and non-voice channels. Deliver exceptional customer service in an international setting. Resolve customer issues promptly and efficiently to ensure a positive experience. Collaborate with the team to maintain high service standards. Required Candidate Profile Experience: Both freshers and experienced candida...
Posted 7 months ago
0.0 - 3.0 years
1 - 3 Lacs
Noida, Lucknow, Gurugram
Work from Office
Hi Job Seekers, We are looking for enthusiastic and customer-focused Customer Service Executives to join our Support Team at our Lucknow, Noida and Gurugram locations. Please Note : Kindly go through the below JOB Description, and apply only if you meet the basic requirement. Eligibility Criteria Any 12th pass / Graduate / Fresher / Experienced all can apply Good written communication skills in English Basic computer knowledge and typing skills Willingness to work 6 days a week Flexible to work in shifts, if required Freshers and experienced candidates both can apply What We Offer Salary package: Freshers- Upto 1.75 -2 LPA / Experience -Upto 3 LPA Growth and learning opportunities Friendly a...
Posted 7 months ago
0.0 - 4.0 years
Chennai, All india
On-site
You will be responsible for handling Tamil, Telugu, Malayalam, Hindi, and Kannada voice processes for telecollection, telesales, and customer support roles in different locations in Chennai. - Required Candidate Profile: - Any Graduate or Diploma holder - Good communication skills - Immediate joiners preferred The company offers Employee State Insurance (ESI), Provident Fund (PF), and incentives as perks and benefits. You will be responsible for handling Tamil, Telugu, Malayalam, Hindi, and Kannada voice processes for telecollection, telesales, and customer support roles in different locations in Chennai. - Required Candidate Profile: - Any Graduate or Diploma holder - Good communication ski...
Posted 7 months ago
0.0 - 3.0 years
3 - 6 Lacs
Hyderabad, Telangana, India
On-site
We are seeking a Customer Support professional for an international process. The ideal candidate will have excellent communication skills and a passion for providing exceptional service to a global client base. This role is a great opportunity for individuals looking to build a career in customer support. Roles & Responsibilities Handle inquiries and provide professional support to international customers. Resolve customer issues promptly and efficiently. Maintain a high level of customer satisfaction through clear and effective communication. Collaborate with the team to achieve service targets and goals. Required Candidate Profile Qualification: Only graduates are eligible. Experience: Exp...
Posted 7 months ago
0.0 - 1.0 years
1 - 3 Lacs
Coimbatore, Tamil nadu, India
On-site
Join our dynamic team as an AR Caller and gain hands-on experience in a professional environment. We are looking for freshers with good communication skills who are ready to learn and grow with us. This is an excellent opportunity for individuals who are immediate joiners and willing to work in a night shift, in-office setting. What We're Looking For Freshers (Graduates) . Good Communication Skills . Eagerness to learn and grow in a professional environment. Immediate Joiners only! Willingness to work in Night Shifts & Work From Office . Work Environment & Benefits Shift : Night Shift (5:30 PM to 2:30 AM). Fixed Week Off : Saturday & Sunday. Cab Facility : NIGHT SHIFT ONLY (Two-way pickup & ...
Posted 7 months ago
1.0 - 6.0 years
1 - 8 Lacs
Chennai, Tamil nadu, India
On-site
We are hiring experienced AR Callers specializing in Denial Management for our medical billing operations in the US Healthcare Industry. This is an international voice-only role for individuals with excellent communication skills and a strong background in managing claim rejections. We are looking for immediate joiners who are committed to ensuring quality standards and efficient claim resolution. Roles and Responsibilities Review work orders thoroughly. Follow up with insurance carriers to check the status of outstanding claims. Receive payment information when claims have been processed. Analyze claims in case of rejections and take appropriate action. Ensure all deliverables consistently ...
Posted 7 months ago
1.0 - 4.0 years
2 - 3 Lacs
Chennai
Work from Office
Job description Contact HR - Tejas ( 7812895508) Greetings from Sutherland!!! We are hiring! Position: International Voice Process - Technical Customer Support. Experience: Fresher to 1 year Job Criteria: Immediate joiners required (Must be able to join by January) Freshers are welcome to apply Required candidate profile: Prospect candidates should have excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about customer service. Contact - "Tejas Hr - 7812895508 Shift Timings & Off: 5-day work week with rotational shifts, predominantly night shifts. Additional Information: Work from office Two-way cab facility available up to 25km...
Posted 7 months ago
1.0 - 6.0 years
Noida
On-site
Dear Candidates, We are seeking US Debit Collection Agents in Noida Salary upto 40k Location: Noida Mode of Interview only f2f working days Monday - Friday Fix Saturday Sunday off US shift- 9 hours Job Description Excellent Communication skills Candidate must have experience in any customer service international/US /UK voice process or first/third party collection process Interested candidates call/whtup @9650997623
Posted 7 months ago
0.0 - 4.0 years
0 - 4 Lacs
Chennai, Tamil nadu, India
On-site
Responsibilities Manage inbound and outbound contacts in a timely manner. Excellent written and verbal communication skills in languages in-scope Well versed with customer handling skills. Follow communication scripts when handling different topics. Basic understanding of tools/platform used for Robotics process automation and workflow automation. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in UiPath owned CRM Database in a comprehensible way. Frequently attend educational seminars to improve knowledge and perform...
Posted 7 months ago
1.0 - 6.0 years
Gurugram, Delhi, Noida
On-site
Hiring for Immigration outbound sales process, Experience any graduate. or undergrad with atlest 1 year of international outbound / upselling exp. can apply Excellent communication skills Shift Timing & Work location Shift time 9 PM to 6.30 pm Work location will be Gurgaon Work from office & 9 hours shift: both side cab and meal facility Salary upto 45 k 5.5 days a week working (alt. Saturday off.) call/whatsapp Dipti 7349488711
Posted 7 months ago
0.0 - 4.0 years
1 - 3 Lacs
Pune
Work from Office
BAJAJ Process - BPO Voice Process Marathi /Hindi & Basic English Communication. Handling Inbound And Outbound calls Freshers/Exp both can apply. Fixed Day Shift Salary: 14,000 + Unlimited Incentives Regional Lang.Salary UpTo 16,000 Required Candidate profile Qualification: HSC And Above Location: Chandan Nagar, Pune, 411041 Apply Now, To schedule your interview send your CV through WhatsApp Or Call Contact: HR Sanika - 7030023279 Perks and benefits Good salary with unlimited incentive
Posted 7 months ago
0.0 - 4.0 years
0 - 2 Lacs
Hyderabad
Work from Office
Greetings!!! Vijaya Diagnostic Centre is having vacancies for CRM (Call Centre) at our Ameerpet Branch Location: Ameerpet, Hyderabad Position Type: Contractual Qualification: Intermediate to PG Role Overview: Handle inbound & outbound voice calls Must speak: English, Hindi & Telugu (or) English, Hindi & Bengali Shift & Schedule: Shifts between 6 AM - 10 PM (rotational) No Night Shift Address: 4th Floor, Amrutha Business Complex, Opp. Lal Bungalow, Divyashakti Apartments, Ameerpet, Hyderabad, Telangana 50001
Posted 7 months ago
0.0 - 4.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Hi Jobseekers, Greetings from Shiningstars ITPL We are hiring for CUSTOMER SERVICE EXECUTIVE at HYDERABAD Salary- Upto 3 LPA (Depend upon communicaton and experience ) Working Condition:- 5/6working days Rotational off Rotational shift Both way cab CANDIDATE MUST BE EXCELLENT IN ENGLISH COMMUNICATION Any Undergraduate/Graduate/ Fresher/Experienced all can apply Key Responsibilities: Engage with potential customers via phone, email, or chat to uderstand their needs and present relevant products/services. Convert leads into sales through persuasive communication and relationship-building. Meet or exceed weekly/monthly sales targets and KPIs. Maintain accurate records of interactions and sales ...
Posted 7 months ago
0.0 - 2.0 years
1 - 2 Lacs
Lucknow
Work from Office
Hi Job Seekers, Greetings from Shiningstars ITPL We are looking for enthusiastic and customer-focused Customer Service Executives and Sales Executive to join our Support Team at Lucknow Location. Eligibility Criteria Graduate / Undergraduate all can apply Good written communication skills in English Basic computer knowledge and typing skills Willingness to work 6 days a week Flexible to work in shifts, if required Freshers and experienced candidates both can apply What We Offer Salary package : Freshers- Upto 1.75 LPA / Experience -Upto 3 LPA Growth and learning opportunities Friendly and professional work environment Training will be paid. Key Responsibilities Handle customer queries and co...
Posted 7 months ago
0.0 - 2.0 years
0 - 2 Lacs
Mumbai suburban, Mumbai (all areas)
Work from Office
Job Description Role: Customer Support Executive Location: Chandivali, Mumbai Shift Window: 8 AM - 8 PM (Any 10 hours Shift) Working Days: 5 days a week Week Offs: 2 rotational week offs Handle inbound calls & emails from customer regrading educational loans process. Provide accurate information and resolve customer queries effectively. Excellent verbal communication skills in English. Strong customer service orientation with persuasive upselling skills. Willingness to work rotational week offs. For More Info Contact No - 8850866042 Email- AkshitaAshok.Teli@TechMahindra.com
Posted 7 months ago
1.0 - 4.0 years
4 - 6 Lacs
Gurugram
Work from Office
Gurgaon based BPO is hiring for International Customer Service Voice Process any graduate with or without experience. can apply, salary upto - Rs.32000 inhand + incentives, both sides cab provided, 5 days a week working. call priya - 9266536764
Posted 7 months ago
0.0 - 5.0 years
3 - 5 Lacs
Chennai
Work from Office
URGENT HIRING | IMMEDIATE JOINERS Medical Records Retrieval / International Voice Process LIMITED OPENINGS APPLY NOW! Access Healthcare is actively hiring Freshers & Experienced candidates for International Voice Medical Records Retrieval . If you have strong English communication skills and are ready for US Night Shifts , this is your chance to enter the US Healthcare industry ! You'll interact directly with US hospitals, clinics, and physician offices to retrieve critical medical records playing a key role in the healthcare revenue cycle. FRESHERS START YOUR CAREER HERE! No healthcare experience? No problem. We train you! What We're Looking For Any graduate / undergraduate with excellent E...
Posted 7 months ago
0.0 - 5.0 years
3 - 5 Lacs
Chennai
Work from Office
URGENT HIRING | IMMEDIATE JOINERS Medical Records Retrieval / International Voice Process LIMITED OPENINGS APPLY NOW! Access Healthcare is actively hiring Freshers & Experienced candidates for International Voice Medical Records Retrieval . If you have strong English communication skills and are ready for US Night Shifts , this is your chance to enter the US Healthcare industry ! You'll interact directly with US hospitals, clinics, and physician offices to retrieve critical medical records playing a key role in the healthcare revenue cycle. FRESHERS START YOUR CAREER HERE! No healthcare experience? No problem. We train you! What We're Looking For Any graduate / undergraduate with excellent E...
Posted 7 months ago
0.0 - 5.0 years
1 - 5 Lacs
Chennai
Work from Office
Access Health Care Hiring Job description We are seeking a dynamic and customer-focused individual to join our International Voice Process team as a Customer Support Representative. In this role, you will be the voice of our company, providing exceptional support to our global customers through phone communication. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound customer calls efficiently and professionally. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues promptly, escalating when necessary...
Posted 7 months ago
0.0 - 5.0 years
2 - 5 Lacs
Chennai
Work from Office
Access Health Care Hiring Job description We are seeking a dynamic and customer-focused individual to join our International Voice Process team as a Customer Support Representative. In this role, you will be the voice of our company, providing exceptional support to our global customers through phone communication. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound customer calls efficiently and professionally. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues promptly, escalating when necessary...
Posted 7 months ago
0.0 - 5.0 years
2 - 5 Lacs
Chennai
Work from Office
Access Health Care Hiring Job description We are seeking a dynamic and customer-focused individual to join our International Voice Process team as a Customer Support Representative. In this role, you will be the voice of our company, providing exceptional support to our global customers through phone communication. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound customer calls efficiently and professionally. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues promptly, escalating when necessary...
Posted 7 months ago
0.0 - 5.0 years
2 - 5 Lacs
Chennai
Work from Office
Job description Access Health Care Hiring Job description We are seeking a dynamic and customer-focused individual to join our International Voice Process team as a Customer Support Representative. In this role, you will be the voice of our company, providing exceptional support to our global customers through phone communication. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound customer calls efficiently and professionally. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues promptly, escalatin...
Posted 7 months ago
Exploring Voice Process Jobs in India
The voice process job market in India is thriving, with a high demand for professionals who can handle customer interactions over the phone or through virtual communication channels. Companies across various industries, such as BPOs, ITES, e-commerce, and customer service, are actively hiring for voice process roles, offering competitive salaries and growth opportunities.
Top Hiring Locations in India
- Bangalore
- Pune
- Hyderabad
- Chennai
- Delhi/NCR
Average Salary Range
The average salary range for voice process professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.
Career Path
In the voice process domain, a typical career path may involve roles such as Customer Support Executive, Team Leader, Operations Manager, and eventually progressing to Senior Manager or Director positions. Continuous learning and upskilling can help professionals advance their careers in this field.
Related Skills
Alongside voice process skills, professionals in this field are often expected to have strong communication skills, problem-solving abilities, customer service orientation, and proficiency in using CRM software and other relevant tools.
Interview Questions
- How do you handle irate customers? (medium)
- Can you explain the importance of active listening in a customer interaction? (basic)
- How do you prioritize multiple customer requests simultaneously? (medium)
- What strategies would you use to upsell a product or service to a customer? (medium)
- How do you ensure data security and confidentiality during customer interactions? (basic)
- Describe a challenging customer interaction you faced and how you resolved it. (medium)
- How do you stay updated on product/service knowledge to provide accurate information to customers? (basic)
- What metrics do you think are important to measure the success of a voice process team? (medium)
- How would you handle a situation where a customer asks for a refund or compensation? (medium)
- Can you explain the role of empathy in customer service? (basic)
- Describe a time when you had to collaborate with a cross-functional team to resolve a customer issue. (medium)
- How do you handle repetitive queries from customers without losing patience? (medium)
- What steps would you take to de-escalate a tense customer interaction? (medium)
- How do you ensure consistency in your communication tone and style across different customer interactions? (medium)
- What do you think are the key qualities of a successful voice process professional? (basic)
- How do you handle technical issues during a customer call? (medium)
- Can you give an example of a time when you went above and beyond to exceed a customer's expectations? (medium)
- How do you handle feedback from customers, both positive and negative? (medium)
- What role do you think technology plays in improving customer service experiences in a voice process setup? (basic)
- Describe a time when you had to troubleshoot a customer's issue without immediate supervisor support. (medium)
- How do you ensure compliance with regulatory requirements while interacting with customers? (medium)
- Can you describe a situation where you had to handle a language barrier while assisting a customer? (medium)
- How do you maintain your composure and professionalism during high-stress customer interactions? (medium)
- What do you do to continuously improve your communication skills in a voice process role? (basic)
Closing Remark
As you navigate the voice process job market in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. Prepare thoroughly, demonstrate your expertise, and apply confidently to land the voice process job of your dreams. Good luck!
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