Job Description: We are looking for enthusiastic and customer-focused individuals to join our team as International Voice Support Associates. If you have excellent communication skills and are comfortable working in a customer-facing role, this opportunity is perfect for you. Key Responsibilities: Provide high-quality voice-based support to international customers. Handle queries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues effectively. Maintain customer satisfaction and adhere to quality and performance standards. Work in 24x7 rotational shifts, including night shifts. Candidate Profile: Excellent English communication skills (both verbal & written). Strong interpersonal and problem-solving skills. Comfortable with rotational shifts (24/7 operations). Basic proficiency in MS Office tools (Outlook, Word, Excel). Good typing speed and computer navigation skills. Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel ( Excluding Taloja & Sukhapur ) Western Line: Chandivali & Mira Road ( via Golden Nest Circle, Ghodbunder Road ) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off: 2 rotational offs Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Job description Greetings from Sutherland!!! We are hiring! Position: International Voice Process - Technical Customer Support. Experience: Fresher to 1 year Contact - "Bharani Hr - 7695999758" Job Criteria: Immediate joiners required (Must be able to join by January) Freshers are welcome to apply Required candidate profile: Prospect candidates should have excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about customer service. Contact - "Bharani Hr - 7695999758" Shift Timings & Off: 5-day work week with rotational shifts, predominantly night shifts. Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. Contact - "Bharani Hr - 7695999758" Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station. Selection Process: 1) HR Interview (Walk-In) 2) SD Panel Interview 3) Voice Assessment HR: - Bharani HR - 7695999758 (Mention "Bharani HR" on top of your resume as reference) (If you are interested, kindly call or share your resumes) Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a voice customer support role involving voice communication with international clients. Key Responsibilities: Provide high-quality voice-based support to international customers. Handle queries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues effectively. Maintain customer satisfaction and adhere to quality and performance standards. Work in 24x7 rotational shifts, including night shifts. Candidate Profile: Excellent English communication skills (both verbal & written). Strong interpersonal and problem-solving skills. Comfortable with rotational shifts (24/7 operations). Basic proficiency in MS Office tools (Outlook, Word, Excel). Good typing speed and computer navigation skills. Team player with a proactive and professional attitude. Should have atleast 6 months of international BPO Voice process experience. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel ( Excluding Taloja & Sukhapur ) Western Line: Chandivali & Mira Road ( via Golden Nest Circle, Ghodbunder Road ) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off: 2 rotational offs Work Mode- WFH (since day 1) Perks & Benefits: Lucrative performance-based incentives, included Medical insurance coverage Work-life balance with 2 weekly offs . Desktop will be provided by the company itself. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

We are looking for a Lead Learning & Development Specialist to design, deliver, and manage learning programs for US employees and leaders . The role involves partnering with US stakeholders to assess training needs, create impactful learning solutions, manage learning platforms, and ensure effective training delivery and measurement. The ideal candidate will have strong experience in US L&D operations, instructional design, facilitation, and LMS administration , and be comfortable working in a US shift environment. Key Responsibilities Partner with US stakeholders to conduct learning needs analysis and training planning Design and deliver virtual and instructor-led training (ILT/VILT) programs Develop learning content (presentations, facilitator guides, job aids, e-learning outlines) Manage LMS administration (enrollment, tracking, reporting, completions) Support leadership development, functional, and behavioral training programs Measure training effectiveness using feedback, assessments, and basic learning metrics Manage vendor coordination and learning calendars Ensure training documentation, compliance records, and audit readiness Support continuous improvement initiatives in learning processes Required Skills Learning & Development (L&D) Instructional Design ILT / VILT Facilitation Learning Needs Analysis (LNA) LMS Administration Stakeholder Management (US Clients) Training Metrics & Reporting Mandatory Qualifications 5+ years of experience in Learning & Development Experience supporting US or global learning programs Strong facilitation and presentation skills Experience working in US shifts / night shifts Bachelors degree in HR, Education, Psychology, or related field Good to Have Experience with LMS platforms (Cornerstone, Workday Learning, SuccessFactors, Moodle, etc.) Instructional design certifications (ADDIE, Kirkpatrick, ATD) Experience in shared services / BPO / captive setups Why Join Us Direct exposure to US learning stakeholders Opportunity to design and deliver high-impact learning programs Process-driven and mature L&D environment Interested candidates kindly share your profile to Pranava.Lakshmi@sutherlandglobal.com Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Robotic process automation (RPA) is the application of technology allowing employees in a company to configure computer software or a robot to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. In other words, it involves automating certain tasks or processes that manipulate data. It is a form of automation where intelligent software processes take over certain tasks that have typically been performed by human beings. Sutherland is seeking an attentive and analytical person to join us as Prof-Platform Solution to be responsible for creating and implement RPA projects. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Roles and Responsibilities: Responsible for managing the infrastructure for Robotic Process Automation (RPA) capabilities. Analyze business processes and identify automation possibilities. Should work on night shift and rotational week offs Communication with Clients, Internal teams and other IT Teams about Process , infra and other application software accounts. BPO domain experience is a big PLUS Should have good understanding on the BPM tools (optional). Monitoring Jobs and Schedules on daily bases Support in case of errors with logs, termination, and reboots Activation of Robot Licenses Manage Bot Accounts (Credential Vault management) Providing Access Details Work with development team for deploy and test solutions to automate processes, activities, and tasks through RPA and enhanced workflow automation platforms. Plan and participate in deployment of RPA platform components, including bots, orchestrators, development tools, and systems integrations, to meet enterprise requirements for security, scalability, and performance Set up complete infra (Hybrid, Cloud and On-Prem setups) environment (Dev/QA/Prod) for Bots Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. RPA Testing Certified in UiPath, AA or BP Excellent communication and conversation skills (Verbal and Written) Good customer handling skills Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking an experienced Senior Payroll Specialist / Lead to serve for US payroll operations. Candidates are preferred to work in US shift timings. This role is responsible for ensuring compliant, accurate, and efficient payroll delivery while driving continuous improvement initiatives. The position offers exposure to complex multi-state payroll, global governance, advanced system operations, and leadership opportunities. The Lead will additionally review and validate pre-payroll inputs, analyze payroll outputs, administer post-payroll activities, mentor junior specialists, and ensure adherence to SLAs/KPIs. This role requires night shift support with rotational weekly offs and is based out of our Chennai office. Key Responsibilities: 1. Payroll SME Support & Issue Resolution Act as SME for escalated payroll issues including multi-state taxation, leave calculations, adjustments, wage garnishments, retro payments , and complex earnings/deductions. Support troubleshooting of timekeeping discrepancies (Kronos, Compass), ensuring accurate payroll-impacting data. 2. Payroll Processing & Validation Review and validate pre-payroll inputs , ensuring accuracy and completeness of time, earnings, deductions, and exceptions. Analyze payroll reports and manage all post-payroll activities including validations, corrections, and reconciliations. Perform Build-to-Gross input reconciliation and Gross-to-Net validation across all employee population groups. Reconcile pre- and post-payroll audit reports, addressing discrepancies with client SMEs and internal stakeholders. 3. Payroll Tax, Compliance & Audit Compile wage, tax, and other taxable information; validate payroll registers and reconcile 401(k)/benefits deductions. Prepare and validate payroll tax data supporting quarterly and annual tax filings . Lead reconciliation and auditing of payroll runs across Workday, ADP, and Kronos , ensuring accuracy and compliance. Own compliance activities including SOX readiness, vendor audits, federal/state reporting, and statutory submissions. Implement payroll process changes aligned with evolving US tax regulations and internal policies. 4. Stakeholder & Vendor Management Handle escalations and complex data issues; provide guidance to resolve Tier 0/Tier 1 queries. Collaborate with HR, Finance, and Legal teams to align payroll execution with organizational goals. Manage relationships with third-party vendors (ADP, Sedgwick, Equifax), ensuring service quality and compliance adherence. 5. Transformation, Automation & Process Excellence Drive payroll process improvements, automation initiatives, and digital transformation using RPA, AI, or analytics tools. Conduct RCA for payroll errors, implement corrective actions, and lead retraining as needed. Ensure exceptional service delivery through process optimization, documentation updates, and governance practices. 6. Leadership & Team Enablement (Lead Role) Mentor junior payroll specialists, oversee workload distribution, and ensure SLA/KPI achievement. Support capability-building initiatives within the payroll team through training and knowledge sharing. Eligibility & Qualifications: 3-9 years of experience in US Payroll / Payroll Audits / Compliance . Strong hands-on experience with Workday or ADP Payroll . Exposure to Kronos / Compass / Time & Attendance systems preferred. FPC / CPP certification highly preferred . Bachelors in Accounting, Finance, HR (Masters preferred). Excellent knowledge of US payroll laws, multi-state taxation, FICA, garnishments, and statutory compliance. For more info Kindly reach out to HR Muhammad 7358282745 "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com"

Sutherland is hiring Customer Support Associates on contract role for freshers with IATA certified or experienced in travel refunds process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Eligibility : Freshers with IATA certified can apply Min 1 year experience is mandatory in processing travel refunds. Immediate Joiners only Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office Airoli, Navi Mumbai Shift Timing: 9-hour shifts 7:00 AM 4:00 PM or 4.30pm to 1.30am Work Days: 5 days working, Sat & Sun fixed week offs Perks & Benefits: Travel allowance as per company policy Rs.3500 Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities Interested candidates share resume to syed.muzammil@sutherlandglobal.com or whatsapp 6361117171 Use Tag line - Non voice Travel Refunds process Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com "

We are looking for an experienced Lead Talent Acquisition Specialist with strong exposure to US hiring to manage end-to-end recruitment for multiple roles across functions. The ideal candidate will have hands-on experience in US sourcing strategies, stakeholder management, ATS usage, and compliance-driven hiring . This role supports US business stakeholders and requires working in US shifts from our Chennai office. Key Responsibilities Manage end-to-end recruitment for US market positions across IT / Non-IT / Corporate roles Partner directly with US hiring managers to understand requirements, timelines, and hiring priorities Drive sourcing through Naukri, LinkedIn, referrals, job boards, and passive channels Conduct initial screening interviews , assess role fit, and shortlist qualified candidates Ensure adherence to US hiring compliance , background verification, and documentation standards Manage offer rollouts, candidate negotiations, and joining follow-ups Maintain accurate recruitment data in ATS / trackers and provide hiring status updates Support process improvements and recruitment metrics reporting Required Skills US Talent Acquisition End-to-End Recruitment Stakeholder Management (US Clients) ATS & Applicant Tracking Boolean Search & Passive Sourcing Interview Coordination & Offer Management Background Verification (US) Mandatory Qualifications 5+ years of experience in US market recruitment Strong exposure to US hiring lifecycle and compliance standards Experience working in US shifts / night shifts Excellent communication and stakeholder management skills Bachelors degree in HR, Business, or related field Good to Have Experience hiring for shared services / BPO / captive environments Exposure to volume and niche hiring Workday / iCIMS / Taleo / any ATS experience Why Join Us Direct exposure to US stakeholders Opportunity to work on high-impact roles Stable US support environment Strong process-driven HR ecosystem Interested candidates kindly share your profile to Pranava.Lakshmi@sutherlandglobal.com Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Associate Job Criteria: 1) Immediate joiners required. 2) Excellent verbal communication skills in English 3) We are looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills. 4) Ability to handle real-time voice calls. Preferred candidate profile: Excellent communication skills and written skills. The candidate's prime role will be assisting customers through Calls. Candidates who are ready to relocate in Chennai Location alone. Required only immediate joiners and somebody who are within 30KM radius of distance. Looking for both Freshers & Experienced candidates, 1-3 years Highest Qualification: + 2 / Diploma for 3 years/ Graduates in any stream. Night Shift Timings with 2 days of rotational week offs. Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Interested Candidates can drop their updated CV via WhatsApp at: "8778287132" Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Email: nandhika@sutherlandglobal.com HR : - Nandhika - 8778287132 Candidates who suit the above requirement, please step in for a walk-in interview to office. Mention "Nandhika" on the top of your resume. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

Greetings for Sutherland. We are hiring for AML-KYC role with minimum 6 months of experience. Role & responsibilities Collect and verify customer information (ID, address, business documents). Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for higher-risk customers .Screen customers against sanctions, PEP, and watchlists .Assess customer risk levels (low / medium / high).Review periodic KYC refreshes and remediation cases Document findings and maintain audit-ready records. Should have experience in AML, EDD, CDD. Should have experience in investigating fraud related transaction. Should have experience in Risk management. Should have experience minimum 6 months into AML/KYC in Voice. *Must be fluent in English *Excellent Communication can Apply * Only experienced candidates can apply *UNDER GRADUATES CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *Two-way cab facility only in night shift within *Screen customers against sanctions, PEP, and watchlists .Assess customer risk levels (low / medium / high).Review periodic KYC refreshes and remediation cases. Document findings and maintain audit-ready records. *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible NOTE -NO WORK FROM HOME OR NO HYBRID Transport policy - Cab will be provided within 25kms radius from office location and Cab will be provided only in night shift. Immediate Joiners are preferred.

Hi There, We are hiring at Sutherland for Risk and Compliance Manager . Location: Hyderabad Role: Manager/Sr. Manager Risk and Compliance Domain : BPO experience is mandatory Shifts: Rotational Please find more details regarding the role below. The Operational Auditor will evaluate the effectiveness and efficiency of business processes and internal controls within the organization, focusing on leveraging automation to mitigate operational risks. This role requires a blend of traditional audit skills and modern technological fluency, including data analytics and robotic process automation (RPA). Key Responsibilities: Risk Assessment and Audit Planning: Develop risk-based audit plan using data analytics to identify high-risk operational areas. Process Evaluation and Testing: Conduct operational audits, perform process walkthroughs, and test key controls to assess effectiveness. Automation Implementation: Identify automation opportunities, collaborate with IT and business teams for technology implementation, and use analytics tools to analyze data. Continuous Monitoring: Establish continuous auditing capabilities for real-time assurance in high-risk areas. Reporting and Communication: Prepare concise, data-backed audit reports and communicate findings to stakeholders. Advisory Services: Provide insights on process improvement and technology use to mitigate risks. Follow-Up and Remediation: Monitor implementation of corrective actions and conduct follow-up testing. The Operational Auditor will also support the implementation of audit strategies to manage operational risks across programs, analyze breaches, evaluate risks for new programs, and collaborate with various functions to enhance risk management practices.

Job Description Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Qualificaitons: Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills

Job Title: Lead - CLS Trainer Company Description Sutherland is seeking an attentive and goal-oriented person to join us as Lead - CLS Trainer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: Leads in this role get to: Enable and guide: Deliver and evaluate both softskills and technical training across all areas of client onboarding. Create, update, and facilitate training materials that equip new and existing staff with the skills and knowledge required for success. Lead multiweek newhire training, blended learning sessions, nesting support, floor training, and BQM training. Supervise, coach, and support learners in nesting and BQM environments. Facilitate product, behavioral, and toolchange training sessions. Track newhire progression, conduct enhancement training, and provide actionable feedback to help trainees meet and exceed performance metrics. Impact the bottom line: Prepare accurate training reports, performance summaries, and documentation that support operational and client requirements. Strengthen relationships: Build and maintain strong communication channels with clients, leaders, and crossfunctional teams. Understand training needs, resolve issues, and ensure alignment with program expectations. Be the point of contact: Support the program by handling trainingrelated inquiries, escalations, and coordination needs.. Qualifications : Our most successful candidates will have: Earned a bachelor's degree in any field (Major in Education or Communication preferred) C1 level proficiency with excellent English verbal and written communication skills At least 2 years of experience as a trainer, preferably in a fastpaced program Strong sales background or sales training experience , with the ability to coach discovery, objection handling, and valuebased selling Experience in TNI/TNA (Training Needs Identification/Analysis) and the ability to translate insights into targeted training interventions Proven ability to design, deliver, and evaluate training programs for both new hires and tenured staff Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, Outlook) Strong facilitation, coaching, and classroom management skills Ability to develop strategic solutions, drive process improvements, and adapt quickly to evolving program needs Willingness and ability to work in shifting or graveyard schedules

INTERESTED CANDIDATES Mention My Name 'HR Naveen' Job Description!!!!!!!!!!! - Greetings from Sutherland! Currently we are hiring for International non - voice process for Freshers and experience!!! with Excellent Communcation Skills Role & responsibilities; An non Voice Job is a job where the executives are assigned to handle the non voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Preferred candidate profile: *Must be fluent in English *Excellent Communication can Apply *Candidates should reside under the radius of 25 kms are eligible . * Experienced can apply. *Both Undergraduate and Graduate can apply. *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Assessment & Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply ,Needed Immediate Joiners only. *No virtual Interview is available *Out of station candidates are Strictly not eligible *Pursuing education candidates are strictly not eligible. NOTE- Hybrid Perks and benefits You'll develop your emotional intelligence. You'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. ONLY FOR THE CANDIDATES WHO ARE GOOD AT ENGLISH COMMUNICATIONS CAN APPLY FOR THE OPPORTUNITY. * Interview Rounds 1. HR 2. Assessment 3. Operations Note: 1 ) No Virtual interview & ONLY FOR Immediate joiners. 2)Freshers and Minimum Experienced of at least 6 months into international non voice process are eligible. Address: Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089. Interested Candidates can come down for Walk-in for Interview and Mention My name Naveen HR on top of your resume "Sutherland never requests payment or favors in exchange for job opportunities". Naveen HR

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Perform manual testing for web and mobile applications (Android/iOS) Design, execute, and maintain test plan, test cases, test scenarios, and test reports Validate data using SQL queries Perform mobile testing (functional, regression, usability) Experience with Agile/Scrum methodology Exposure to test management and defect tracking tools Test applications on Linux environments Write and execute basic shell scripts for testing and log analysis Identify, track, and retest defects using defect management tools Collaborate with developers and stakeholders to ensure quality delivery Required Skills: Strong knowledge of Manual Testing concepts and SDLC/STLC Hands-on experience with SQL (sql queries, joins) Experience in Mobile Testing (real devices and emulators) Working Experience on Linux environment Strong analytical and communication skills Additional Information All your information will be kept confidential according to EEO guidelines.

SAP Integration Hyderabad, India Contract Company Description - Job Description Job Overview: We are seeking an experienced SAP BTP Integration Specialist with expertise in Enterprise Integration to join our SAP Implementation team. The ideal candidate will have 9+ years of experience in SAP, with a strong background in SAP BTP Integration and Development, focusing on integrating SAP and non-SAP systems at an enterprise level. This individual will be responsible for designing, developing, and managing end-to-end integration solutions using SAP BTP, ensuring seamless communication between various enterprise systems. The role requires strong technical expertise in SAP BTP, enterprise integration solutions, and development to meet client needs in digital transformation. Must have skills: BTP Integration suite experience Event Mesh in BTP Advanced Groovy scripting Experience in SFTP, APIs, JDBC connectors Message Monitoring and debugging Clear and crisp communication skills Understanding of clean core principles Good to have skills [at least 3 skills] BTP cloud connectors GIT hub S4 HANA Advanced Event Mesh in BTP Certificate based authentication Understanding of XSD, JSON, XML, SAML Understanding of Functional Designs to prepare Technical Designs Key Responsibilities: SAP BTP Integration Design & Implementation: Lead the design, development, and implementation of end-to-end integration solutions leveraging SAP Business Technology Platform (BTP) to enable seamless data flow across SAP and third-party systems. Develop and manage integrations using SAP Integration Suite (Cloud Integration, API Management, and SAP Cloud Platform Integration), SAP PI/PO, and SAP Data Intelligence. Build and manage integrations between SAP S/4HANA, SAP ECC, SAP SuccessFactors, and other cloud and on-premise applications, ensuring smooth communication and data exchange. Enterprise Integration Focus: Architect and implement scalable enterprise integration solutions that connect SAP systems with a range of enterprise applications, both cloud-based and on-premise. Ensure integration solutions are designed to meet business requirements for real-time data processing, business intelligence, and operational efficiency. Utilize middleware tools and technologies, including SAP Cloud Platform Integration (CPI), SAP PI/PO, and other industry-standard integration platforms. SAP BTP Development: Design and develop custom applications, services, and APIs within SAP BTP to enable business processes and integration workflows. Work with cloud-native tools and technologies (e.g., SAP Cloud Application Programming, SAP HANA Cloud) to build scalable, high-performance applications. Optimize and enhance integration flows and development artifacts to improve system performance, scalability, and maintainability. Project Management & Delivery: Lead the technical delivery of SAP BTP integration projects, ensuring the project is delivered on time, within budget, and in line with client expectations. Oversee the integration lifecycle, from design and development to testing, deployment, and support. Actively manage project risks, issues, and challenges related to integration, ensuring clear communication with all stakeholders and prompt issue resolution. Collaborate with business, functional, and technical teams to ensure seamless integration of processes across SAP and non-SAP systems. Client Interaction & Requirements Gathering: Engage with business stakeholders and clients to understand enterprise integration needs and define integration requirements. Provide expert guidance on best practices for integration and enterprise architecture, offering recommendations based on business and technical goals. Conduct regular meetings with clients to track project progress, gather feedback, and ensure the integration solution meets business expectations. Continuous Improvement & Innovation: Stay current with the latest SAP BTP technologies, integration strategies, and industry best practices to deliver innovative solutions. Evaluate and recommend new integration tools, platforms, and methodologies to improve integration efficiency and system performance. Contribute to internal knowledge sharing, improving integration practices and fostering continuous learning within the team. Key Skills & Qualifications: Technical Expertise: Extensive experience in SAP BTP Integration, including SAP Integration Suite (CPI), SAP PI/PO, and other integration tools (SAP Data Intelligence, SAP API Management). Strong knowledge of SAP S/4HANA, SAP ECC, and other SAP modules, with hands-on experience integrating SAP systems with third-party systems. Proficient in cloud-based development technologies, including SAP Cloud Application Programming (CAP), SAP HANA Cloud, and SAP Fiori for front-end integration. Solid understanding of enterprise integration concepts, API management, messaging queues, data exchange formats (e.g., JSON, XML), and web services. Experience & Project Delivery: A proven track record of successfully managing and delivering enterprise-level SAP BTP integration projects, with a focus on high-quality, scalable solutions. Strong understanding of integration methodologies and frameworks, including REST, SOAP, and event-driven architectures. Expertise in enterprise architecture, cloud integration strategies, and design patterns, particularly for SAP BTP solutions. Problem-Solving & Analytical Skills: Strong problem-solving skills with the ability to troubleshoot complex integration issues and provide timely resolutions. Ability to design and optimize integration solutions to meet business and technical requirements, ensuring high system availability and performance. Leadership & Communication: Ability to lead cross-functional teams and collaborate effectively with business, functional, and technical stakeholders. Strong written and verbal communication skills, with the ability to present complex technical solutions to both technical and non-technical audiences. Experience & Education: Minimum of 9 years of experience in SAP with at least 3 years of hands-on experience in SAP BTP Integration and Development. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master’s degree preferred). SAP certifications related to SAP BTP, Integration, and Development are highly desirable. Preferred Additional Skills: Experience with SAP S/4HANA cloud implementations or migrations. Knowledge of SAP Business Application Studio, SAP Cloud SDK, or other tools for SAP development in the cloud. Familiarity with agile development methodologies (Scrum, Kanban) and DevOps practices for continuous integration/delivery (CI/CD). Experience with security and compliance requirements for enterprise integrations (OAuth, SAML, etc.).

Team Manager Role Overview Lead SOC operations end-to-end, ensuring effective incident detection, response, and continuous improvement. Key Responsibilities - Manage L1 and L2 SOC operations and shifts - Act as escalation point for critical incidents - Ensure SLA adherence and operational excellence - Coordinate with IT, cloud, and business teams - Provide reporting, metrics, and executive summaries Skills & Tools - Strong SOC leadership and incident management experience - SIEM, SOAR, EDR/XDR platforms - Cloud security platforms - Compliance and audit support exposure

SOC Engineer (L2) Role Overview Perform detailed investigation, analysis, and response for escalated security incidents. Key Responsibilities - Investigate and validate escalated incidents - Perform log analysis, threat hunting, and malware analysis - Coordinate containment and remediation actions - Enhance detection rules and SOC playbooks Skills & Tools - Strong incident response experience - Advanced SIEM correlation and tuning - EDR/XDR platforms - Cloud security tools (AWS, Azure, GCP)

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description We are seeking a detail-oriented and analytical Senior Software Engineer Testing to join our team in Coimbatore, India. In this role, you will lead our quality assurance efforts, ensuring the delivery of high-quality software products through comprehensive testing strategies and methodologies. Excellent in user story analysis, identifying requirement gaps and and ambiguities, assess testability Design, develop, and implement test plans, test cases, and automated test scripts for complex software applications Lead and mentor a team of QA engineers, providing technical guidance and best practices Collaborate with cross-functional teams to identify and resolve software defects and quality issues Analyze test results and provide detailed reports to stakeholders Continuously improve testing processes and methodologies to enhance efficiency and effectiveness Participate in test reviews and provide feedback to testing / product teams Manage and optimize test environments and testing infrastructure Stay up-to-date with industry trends and emerging technologies in software testing Qualifications Bachelor's degree in Computer Science, Software Engineering, or related field 7+ years of experience in software testing and quality assurance Familiarity in programming languages such as Java, Python, or Typescript Understanding of test automation frameworks and tools In-depth knowledge of software testing principles, methodologies, and best practices Proven experience leading testing efforts for complex software projects Familiarity with Agile development methodologies and Scrum practices Proficiency in writing and executing test cases, test plans, and test strategies Experience with bug tracking and project management tools Excellent analytical and problem-solving skills Strong communication and leadership abilities Experience in testing enterprise-level software applications Knowledge of cloud computing platforms (e.g., AWS, Azure, GCP) is a plus Relevant certifications such as ISTQB or AWS Certified DevOps Engineer are beneficial Additional Information All your information will be kept confidential according to EEO guidelines.

Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Sutherland is seeking a detail-oriented and technically adept individual to join us as a Senior Product Implementation SME (Subject Matter Expert) . We are a fast-paced, innovation-driven team focused on building secure, scalable, and intelligent technology solutions. If you are experienced in AI , Windows , PC hardware , and networking , and have a passion for solving complex problems, we’d love to work with you. Job Description Key Responsibilities: AI & Automation Support: Assist in implementing AI-driven tools and intelligent automation features across product deployments; contribute to use case testing and improvement. Technical Implementation: Lead or assist in the deployment of Sutherland-developed tools and solutions across client environments. Windows Expertise: Troubleshoot and configure environments primarily based on Windows 10/11, including policy configurations, updates, and endpoint settings. Issue Resolution: Investigate and resolve production-level bugs, security concerns, and performance issues; develop scripts for automating tasks. Client Collaboration: Maintain strong client relationships, understand business needs, and deliver high-quality implementation outcomes. Networking & Security: Support network configurations, firewall rules, proxy setups, and endpoint security checks during implementations. PC Hardware Support: Provide expertise in diagnosing hardware issues (e.g., memory, CPU, disk), and advise on hardware-software compatibility Qualifications Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) Experience: 2–3 years in IT implementation, tech support, or product rollout roles Strong hands-on experience with Windows 11, system administration, and desktop troubleshooting Familiarity with AI technologies, automation tools, or data-driven platforms Basic scripting knowledge (PowerShell, Python, Batch, etc.) Exposure to networking protocols, firewalls, VPNs, and IP configuration Understanding of hardware diagnostics, BIOS/UEFI settings, and driver-level troubleshooting Certifications (Preferred): Microsoft Certified: Windows Client or MCP/MCSA CompTIA Network+ or Security+ Cisco Certified Network Associate (CCNA) Certified Ethical Hacker (CEH) or equivalent cybersecurity credential Core Competencies: Proficiency in Windows OS, networking fundamentals, and PC hardware components Basic understanding of AI-driven applications and tech trends Effective communicator; capable of translating complex technical concepts to non-technical stakeholders Strong analytical and problem-solving skills Self-motivated team player with a proactive approach to learning and execution Additional Information All personal information will be treated as confidential in accordance with EEO guidelines. Sutherland is committed to fostering a diverse and inclusive workplace.