Job Description Sutherland is seeking an organized and reliable person to join us as a Manager Data Science. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Manager Responsibilities: Data Analytics and Insights:Conduct analytics to identify patterns and generate actionable insights to support strategic decisions.Process Unstructured data to drive actionable insights. Translate quantitative analyses into comprehensive visuals and reports for non-technical audiences.Model Development and Validation:Build, validate, measure, and retrain machine learning models, including supervised and unsupervised algorithms.Apply expertise in Natural Language Processing (NLP) and Generative AI to solve complex business challenges.Deployment and Collaboration:Collaborate with AI Engineers to deploy machine learning models and set up inference processes.Ensure models are scalable, maintainable, and aligned with organizational goals. What Will you focus on :Risk Assessment and Pricing: Developing predictive models to evaluate risks and set accurate premiums. By analyzing historical data, they identify patterns that inform underwriting decisions.Fraud Detection: Implementing machine learning algorithms to detect fraudulent activities by identifying anomalies in claims data. This proactive approach helps in minimizing losses due to fraud.Customer Segmentation and Personalization: Analyzing customer data to segment the market and tailor insurance products to specific groups, enhancing customer satisfaction and retention.Claims Management Optimization: Utilizing data analytics to streamline the claims process, ensuring timely and accurate settlements. This includes predicting claim volumes and identifying potential bottlenecks.Marketing Strategy Enhancement: Assessing the effectiveness of marketing campaigns and identifying opportunities for customer acquisition and retention Requirements:Experience: 6-7 years of experience in Insurance analytics or a related domainEducation: bachelors degree in Engineering, Statistics, Mathematics, Computer Science, or a related quantitative field.Proficiency in programming languages and data analysis tools such as Python, R, PySpark, and SQL.Solid experience in developing predictive modelling techniques (look-a-like models, time series forecasting, regression, clustering)Ability to design, implement, and refine business rules for optimizing the Claims and Underwriting value chains is a good to have.Familiarity with working in cloud environment (AWS/ AZURE), using distributed compute for large datasets, and version control tools (eg Git)Data Proficiency: Expertise in handling large-scale Insurance datasets and applying statistical and machine learning methods to drive actionable insights.Data Storytelling & Communication: Demonstrated ability to translate complex data insights into clear, compelling narratives and presentations. Adept at communicating technical findings in a relatable manner to non-technical stakeholders.Autonomy & Prioritization: Proven ability to work independently, manage multiple projects/workstreams, and prioritize effectively in a fast-paced, data-driven environment.Problem-Solving & Collaboration: Demonstrated ability to troubleshoot complex data issues, optimize system performance, and work effectively within a team environment.

- Customer Support Associate (CSA).- Have to resolute customers query over Call & Chat.- Good computer navigational skills.- 9 hour of the day, 8 hrs. work and 1 hour break- 5 days working and any 2-week offs.- Should be flexible in 24*7 shifts.Required Candidate profile- Fresher can apply.- Graduate / Undergraduate.- Immediate JoinerInterested candidates can apply now using the following link: http://tiny.cc/9994444

Greetings from Sutherland!!!We are hiring for international Airline (Travel) process - PRARoles and Responsibilities : FOR SALES PRA Having knowledge of Travel processHaving knowledge of PRA Revenue AccountingHaving experience of Sales ProcessingBooking of Sales Receivables/Receipts/Invoices/Credit NoteIdentification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization)Having experience of Refund ProcessingHaving experience of Sales Exception (Interface / Proration) resolutionsHaving experience of SLA DeliverablesAnalysis of Sales data, Quality & checklistIATA qualifiedRoles and Responsibilities : FOR FARE AUDITKnowledge on Fare AuditFare CalculationAudit of the published and unpublished fare. Sales, Exchanged and Refunded ticketsEvaluating the violation in fares, taxes collection.Raising ADM- Agency Debit Memo for under-collection Roles and Responsibilities : FOR FARE FILING & FDSKnowledge on ATPCOCAT 25 and CAT 35 rulesDistributing Fares across various GDS channel Desired Candidate Profile Should have minimum 3-5 years of experience in Travel process.Minimum Graduate.IATA - Can be added advantage.Should be well versed with MS Office.Should have knowledge about GDS tools.NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location.Kindly call on 7028312315 or mail your CV on vijeta.kamble1@sutherlandglobal.com with subject line - "Travel Process - Sales PRA / Fare Audit / Fare Filing - FDS"

Hiring for Customer Service Associate for Claims process Job Location: Whitefield, Bangalore Process: International Voice Process - Must have excellent communication process - Comfortable working with 24/7 shifts - Experience in claims experience will be added advantage Looking for immediate joiners !!!

We are looking out for Immediate Joiner or with 30 Days Notice Period Team/Department This position is a part of the Investment Banking Research Team.https://www.sutherlandglobal.com/transformation/sutherland-labs/market-intelligence-and-research Work for Asset Management client base supporting business practices related to client reporting & publishing, and market data management. Responsibilities Associate or Senior Associate Support the Client Reporting or Investment Reporting function of Hedge Fund or Investment Management Fund Clientele Prepare periodic fund performance reports, fund profiles and adhoc reports for periodical publishing to clientale teams daily/weekly/monthly/quarterly/annual/adhoc. Source, compile, synthesize and prepare periodic reports into pre-defined templates/formats. Source data from client provided materials and/or client tools and platforms. Source financials (P&L, NAV, Margins, other metrics) from client tools and platforms. Update fund level performance data, NAV, cash & cash equivalents, and its investment details from client tools and platforms. Coordinate with client teams to source and report data to ensure adherence to report publishing timelines.Complete adherence to quality and productivity requirements as per report types Articulate and summarize work done and present/explain to the team leader for internal and client meetings. Delivering the highest service levels to clients and ensuring compliance with internal policies and procedures Understand the ecosystem of hedge funds and terminologies used in the asset management world Qualifications & Skillsets we look forTo succeed in this position, you must have:Up to 3 years of experience in Asset Management/Banking services Minimum Graduate qualification and experience in Fund Management clients is a plus. Strong language, writing and verbal skills to articulate ones work to supervisor/client meetings. Strong attention to detail, self-QC discipline and adherence to SOPs Good time management and demonstrated ability to perform under stipulated timelines/SLAs. Ability to understand different work priorities and handle multiple assignments. Self-driven to learn new concepts by reading through training materials. Support the broader team in delivering timely requests. Fluent in MS Office suite Word, Excel, PowerPoint Shift Details Working days: Monday to Friday, 12pm to 9pm (hybrid)Training period (2-3 months) Hybrid Working: 3 days in office and 2 days WAH (work-at-home - Mumbai). This will change as per client and changing business requirements.

Role & responsibilities This is a full-time on-site role for a Travel Associate located in Navi Mumbai. The Travel Associate will be responsible for handling travel arrangements, providing customer service, booking accommodations, and ensuring a seamless travel experience for clients. The role involves coordinating with airlines, hotels, and transportation providers to meet travel needs efficiently and effectively.QualificationsStrong customer service and communication skillsShould have good experience with Global Distribution System (GDS)- Amadeus, Saber, GalileoDeep knowledge in schedule change, complex itineraries, issuance, reissuance exchanges, manual calculation.Attention to detail and organizational skills.Ability to work in a fast-paced environment and multitask.Proficiency in Microsoft Office Suite.Experience in travel industry is a plus.Any undergraduate/graduate can apply. Interested candidates can share their CV's at nikita.mirchandani@sutherlandglobal.comRegards,Nikita MirchandaniAssociate Talent Acquisition7089367699

Customer Support -Handling customer issuesFreshers & Graduates EARNING POTENTIAL UPTO 40-50K* with incentives and 0-10k overtime and 0-18K quarterly incentives apart from Inhand salary

Location : Bangalore (WFO)Shift : Rotational Shift 24/7 Job description Document claim file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate. exposure and complexity for Property and Content damage and Liability/Injury claims. Exercise judgement to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage. Exercise judgement to determine liability by gathering and analyzing relevant facts, images; utilizing applicable coverages. Identify anomalies and patterns to identify fraudulent claims and refer to SIU team based on SOPs. Work to have a timely resolution to claims with complete ownership from initiation/intake to settlement. Assess damages by calculating applicable damage or range of damages. Negotiate settlement of a claim by establishing the appropriate negotiation strategy and utilizing available resources within authority limits. Meet quality standards by following best practices. Responsible for data integrity and the appropriate documentation of the claim file as well as for compliance with regulatory requirements. Accountability in customer satisfaction and execute on the strategy to provide the best claims service for host damage protection. Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols and special handling instructions. Ensure legal compliance by following federal laws and regulations, and internal control requirements.Job qualification and other skills/competencies Bachelors degree or college Diploma. Experience in P&C, Healthcare Claims dealing with damage, liability or injury claims. Good knowledge of Insurance claims end-to-end value chain activities, challenges and best practices. Good knowledge of how to evaluate injuries and damage using market tools and technology. General knowledge of the coverages available under the damage protection, liability policy and some common exclusions. Results driven, ability to multi-task, pay attention to detail and follow procedures. Proven leadership and time management skills in a team environment. Good writing, communication and presentation skills.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients & customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Not surprisingly, we work with many clients who, like us, care deeply about customer experience Role & responsibilities Identifying and partnering with the customer service lead team to implement innovative labor management practices.Provide ongoing Call Center operational analysis, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost per call, cost per member, service level, occupancy, etc. Develop labor schedules to meet contact volumes and service levels. Utilize specialized software tools to manage and determine optimal staffing requirements, staffing counts, optimal work schedules and meet multi system requirements for service level objectives, forecast staffing levels for multiple call center teams. Work with the Here2Help Connect leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, and other specified call center goals and objectives Work with Director of Operations and senior management to accurately forecast call volumes, analyze historical call volume; project budgetary expenses, determine future costing and assist with training scheduling and new hire numbers. Analyze call center performance history to determine shrinkage, adherence and occupancy goals as well as optimum off production activities. Project staffing requirements to meet service levels by forecasting both short and long term call volume expectations and required staffing Balance multiple priorities with little or no direction. Identify what resources are required to implement parts of projects and effectively use project plans to focus work and ensure deadlines are met Preferred candidate profile 15 plus years of core domain experience as Director or Associate Director WFM Knowledge of Call Center management best practices Strong Functional analytical skills (budgeting, costing, etc.) Strong Forecasting ability (including Chat and Text) Process analytical skills in a call center environment Ability to create well organized, accurate, and concise material and work documentation for organizational use. Strong knowledge of Microsoft applications including Outlook, Excel, and Access with the ability to create and maintain data bases. Strong hands on knowledge of work force management tools and the ability to maintain them Knowledge of Word and PowerPoint and the ability to use them to present to both internal and external

Job DescriptionWe are seeking a dynamic and empathetic Lead - Geo HR to join our team in Chennai and Kochi, India. In this role, you will be responsible for creating and implementing innovative onboarding programs that set new employees up for success from day one. As a key member of our HR team, you will play a crucial role in shaping the first impressions and experiences of our new hires, ensuring a smooth transition into our organization.Work with Talent Acquisition and hiring managers to ensure the role is explained clearly to candidates during the hiring process.Engage with new hires to enhance new hire experience in 0-90-day tenure. Conduct Pre-hire orientation programs to reduce offer drop out ratio. Using data to drive insights and priorities, you will work with the local HR team to identify pain points along the employee journey, and use design thinking and EX tools to constantly improve the EX.Develop, monitor, and analyze the process of exit interviews; and proactively implement preventive actions based on exit data.Run employee onboarding and retention projects.Perform other duties requested by the manager, which are related to this position and meet qualifications.QualificationsBachelor's degree in Human Resources, Business Administration, or a related field3-5 years of experience in HR, onboarding, or employee experience rolesStrong communication skills, both verbal and written, with the ability to engage effectively with employees at all levelsProficiency in HR software and onboarding platformsExcellent project management skills with the ability to handle multiple onboarding processes simultaneouslyData analysis and reporting skills to track and present onboarding metricsStrong presentation skills for delivering engaging orientation sessionsExperience in designing and implementing onboarding programsIn-depth knowledge of best practices in employee onboarding and engagementThorough understanding of HR policies and proceduresHR certifications such as SHRM-CP or PHR preferredAbility to work in a fast-paced, dynamic environment and adapt to changing prioritiesStrong attention to detail and organizational skillsEmpathetic and supportive approach to addressing new hire concernsFluency in English required; proficiency in Hindi preferredAdditional informationThe Employee Experience Lead is an integral role and will be responsible for leading Employee Experience in the 0-90-day tenure.Work with Talent Acquisition and hiring managers to ensure the role is explained clearly to candidates during the hiring process.Engage with new hires to enhance new hire experience in 0-90-day tenure. Conduct Pre-hire orientation programs to reduce offer drop out ratio. Using data to drive insights and priorities, you will work with the local HR team to identify pain points along the employee journey, and use design thinking and EX tools to constantly improve the EX.Develop, monitor, and analyze the process of exit interviews; and proactively implement preventive actions based on exit data.Run employee onboarding and retention projects.Perform other duties requested by the manager, which are related to this position and meet qualifications.Role & responsibilities Please share CVs at sweta.singh@sutherlandglobal.com

Description:Work alongside the Deal Team of a Global Asset Manager supporting on Infrastructure Debt investments made by taking exposure in loans/bonds securities, and/or direct and co-investments in Infrastructure Projects across the U.S., Europe, LATAM and APAC regions; and across sectors (energy, renewables, power, telecom, social infra, roadways, airports). This position is a part of Credit Research Team. ResponsibilitiesComprehensive Portfolio Monitoring: Preparation of periodic Investment review for the invested portfolio covering financial, operational, covenants and compliance aspects, capturing key risks and mitigants and analysis on performance updates.Execution of asset specific consent, waiver and amendment requests in a time bound manner while collaborating with Global Senior Asset Managers.Update and Maintain Project Models: Maintain the Underwriting Models and/or do the required modifications to Scenarios analysis to capture varied risk factors and perform model sensitivities at Asset level to facilitate asset management decisions.Rating Exercise: Regularly track and maintain the relevant scorecards, used for the internal rating exercise. Further, track the external ratings of borrower/ relevant counterparties.Handling adhoc investor queries and managing relative workflows in a time bound manner.Maintaining and updating various asset base trackers and other database on a periodic basis.Track news/events/third parties research reports relating to Infra Debt portfolio of assets and prepare summaries and highlight to respective Senior Asset managers. Qualifications:To succeed in this position, you must have:1-6 years of experience working in the project finance team of a top-tier investment or commercial bank or specialist advisor, credit rating agency, an asset manager investing in energy or infrastructure, or a renewable energy developer with sizable project portfolio.Financial modeling skills to update and maintain forecast models including Revenue Models, Cost Models, Sensitivity and Scenario Analysis. Advanced modeling skills will count as an added advantage.Understanding of facility or loan agreements to facilitate faster execution of requests.Excellent presentation skills: ability to communicate clearly and effectively with diverse audiences.Strong quantitative skills and attention to detail.Excellent time management and demonstrated ability to perform under time pressure and to prioritize handling multiple assignments.Excellent written and verbal communication skills.MBA or equivalent in Finance /CFA/CA.

Role: Email SupportProcess: International Email Process (Travel)-Refunds.A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.Roles and ResponsibilitiesListening to customers' concerns and handling complaints and returns.Giving detailed explanations of services or products.Working with a sales team to create better methods to address customer complaints.Reviewing customer accounts and transactions while resolving issues.Good English communication is Must.QualificationsGraduation/HSCExcellent Communication SkillsInternational BPO Experience is preferredFresher/Experienced Can applyImmediate Joiners preferredRotational Night ShiftsWork From Office (Airoli, Navi Mumbai)Perks and BenefitsCab Services are availableYou'll develop your emotional intelligence. ...You'll learn your product or service, inside and out. ...You'll build transferable Skills. ...You can educate customers without selling. ...You can develop a side project. ...You'll learn how to effectively solve problems.For further informationSr. Associate - Talent AcquistionMehjbin Khan (Mahi)9136559570Mehjbin.khan@sutherlandglobal.com

Sutherland is offering an exciting opportunity for someone with experience in Refunds Ticketing processes, especially for those familiar with GDS tools like Amadeus! Position: Refunds Ticketing ProcessRequired Experience: Hands-on experience working with GDS Tools and Amadeus.Salary: Up to 23,000 plus an additional 1,750(Travelling Allowance)Contract Type: 6-month contract with the potential for extension based on business needs and performance.Shift Timings: 7 AM to 4 PM or 4 PM to 1 AM (Two shifts available).Off Days: Fixed Sunday off and alternate Saturdays off.It sounds like a great opportunity for someone looking to work in a dynamic environment Eligibility:Candidates should be residing within the designated travel boundaries (Sion to Dombivli, Wadala to Panvel)Pursuing candidates are not eligible Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar stationOnly candidates residing within the designated travel boundaries can apply Why Join Sutherland?Work with a globally recognized companyGain professional experience and enhance your communication skillsAccess to career growth opportunitiesAttractive salary package with performance incentivesHow to Apply:Send your updated CV to namirajaved.fansupkar@sutherlandglobal.comContact-HR Namira-8983201447Take the first step towards an exciting and rewarding career with Sutherland today!

Job Description!!!!!!!!!!!Greetings from Sutherland!Currently we are hiring for International Semi voice process for Freshers and experienced both!!!Role & responsibilitiesAn Voice Job is a job where the executives are assigned to handle the voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue.Preferred candidate profile:*Must be fluent in English*Excellent Communication can Apply*Freshers & Experienced can apply.*Both Undergraduate and Graduate can apply.*24/7 shifts and rotational week offs (5 days working a week)*ROI - JAM, Assessment & Operations Round*Two-way cab facility only in night shift within 25Kms only from office premises*Candidate who is comfortable working from office can apply ,Needed Immediate Joiners only.*No virtual Interview is available*Out of station candidates are Strictly not eligible*Pursuing education candidates are strictly not eligiblePerks and benefitsYou'll develop your emotional intelligence. You'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems.ONLY FOR THE CANDIDATES WHO ARE GOOD AT ENGLISH COMMUNICATIONS CAN APPLY FOR THE OPPORTUNITY. * Interview Rounds 1. HR 2. Assessment 3. Operations Note: No Virtual interview & Immediate joiners only .Address: Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089.Interested Candidates can come down for Walk-in for Interview and Mention My name SUPRAJA HR on top of your resumeCall me prior before coming for a walk In Interview to schedule the Interview. Carry your two copies of Resume, Aadhar card xerox.Supraja HR 8919830369

HIRING FOR INTERNATIONAL SEMI VOICE PROCESSJob Title : Semi voice process Company : Sutherland Global ServicesLocation : Unit no 202,2nd floor, Campus D, Centennial Business park,kundanhalli main road,EPIP Area,Bang, karnatakaIndia 560066 Experience : Fresher and Experienced both can apply Job Type : Full TimeAbout the Job : An International Semi Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, UK, Canada, Australia, Dubai etc. These jobs include product and service support where in which the customer is calling to solve an issue.About Organization : Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Skills Required : Must be fluent in English*Excellent Communication can Apply* Fresher and ExperiencedHow to Apply : Interested Folks can call on the below mentioned contact numbers for Interview rounds and more details.Note: Virtual interview & Immediate joiners onlyContact Number : 7569452008 and can send resumes on WhatsApp Contacting timing : 11am to 4pmAlso can apply in the portal : https://www.smartrecruiters.com/account/sign-in

Role & responsibilities Be the Point of Contact; Answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. Preferred candidate profile Graduation mandatoryDemonstrated ability to perform at a high level, to support our high volume of inbound callsExcellent verbal and written communication skills; proficient reading skills requiredMulti-tasking skills, showcased through the use of several applications; experience working with CRM applications preferredBasic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience requiredPrior customer service experience preferredPerks and benefits

Looking for Candidates,* Minimum 12 months experience in Property and casuality Insurance claims* Work from office* Willing to work on rotational shifts* 5 days a week* Cab Facility (Pickup & Drop)Location: BangaloreYou may share your profile through whatsapp : +91 81482 45510

Sutherland is hiring for International US Voice Customer Support. Job Criteria:Looking for immediate joiners who is in Chennai or who can relocate to Chennai as it is work at office.Candidate must be Excellent in verbal communication.Graduation is not mandatoryWe hire freshers and candidate with minimum of 6 months experience in voice process. Shift - 5 days of rotational shift and 2 days of rotational offCab - Two way cab available for night shiftWork Location - Sutherland Global Services, A1 Block, Ground floor, Gateway office parks, Perungalathur, Chennai - 600063. Landmark Opposite to Perungalathur Railway Station.If interested, please reach out to Sivapriya - 9445358584/ mail your resume to Siva.priyadharshini@sutherlandglobal.com

Greetings from Sutherland! We are looking for a dedicated Customer Support Associate - Hindi Voice to provide exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a customer-first attitude.Key Responsibilities:Handle customer inquiries via phone In Hindi.Provide accurate information about products, services, and policies.Resolve customer complaints and escalate issues when necessary.Follow company policies and procedures to ensure quality service.Work mode:5 days a week / 2 days of rotational offWork from office - Day Shift Salary Package: 2.5 LPA to 3.00 LPAInterested candidates can share your resume with swarna.lakshmi@sutherlandglobal.com or what's app ( 7845904797 ).

Bachelor's degree with 0-3 years of experience in AR Collections or International Voice processUnderstanding of Accounts Receivables processFollow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolioMaintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are clearedCollaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externallyMonitor high-risk accounts and ensure timely escalation of challenges to managementContinually look at ways to improve the customer experienceAssist in streamlining and improving the accounts receivable process by identifying areas of improvementMeet the monthly productivity goalsReconcile complex accounts and have excellent attention to detailPrepare daily aging reportStrategize the portfolioFix the root cause and collectWork with internal and external stakeholders for better resolutionProvide visibility to the leadershipWORK FROM HOME (Candidate should be based in Tamil Nadu, Kochi, Bangalore, Hyderabad, Bhopal or Mumbai only). Should be ready to relocate to Chennai when there is a business requirement.Freshers and international voice experience are preferred.Candidate Must have Very Good Communication Skills in English.UK ShiftsRole: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Any GraduateInterested Candidates Kindly give a call to HR Muhammad 7358282745

Sutherland is hiring for International US Voice Customer Support.Job Criteria:Looking for immediate joiners who is in Chennai or who can relocate to Chennai as it is work at office.Candidate must be Excellent in verbal communication.Graduation is not mandatoryWe hire freshers and candidate with minimum of 6 months experience in voice process.Shift - 5 days of rotational shift and 2 days of rotational offCab - Two way cab available for night shiftWork Location - Sutherland Global Services, A1 Block, Ground floor, Gateway office parks, Perungalathur, Chennai - 600063. Landmark Opposite to Perungalathur Railway Station.If interested, please reach out to Pavithra - 7200522402/ mail your resume to pavithra.narayanababu@sutherlandglobal.com

Greetings from Sutherland Global Service. We are hiring for International Non-Voice Process.Shift: Rotational Night ShiftWeek Off: 2 Days off (Rotational/Split)Employment Type: FTE/ Work from homeNotice: Immediate JoinerSalary: 2.53 LPA ResponsibilitiesHandle Customer queries through chat or emailProvide accurate and timely information to customer inquiries.Resolve customer issues and complaints effectively.Work in coordination with team members to achieve service targets.Stay updated with product information and company policies.QualificationsHigh school or Any GraduationProficiency in English language Excellent verbal communication skills.SkillsCustomer ServiceProblem-SolvingTime ManagementActive ListeningInterested candidates can share me your resume to Shiek.Abdullah@sutherlandglobal.com

Greetings From Sutherland...!!We are hiring for International Voice process. We are looking for fresher and experienced candidates, who want to build their career in the international domain by having excellent communication skills.Interview Process-HR RoundOperation Manager RoundVoice and accent AssessmentPreferred Candidates-1. At least 1 year in BPO.2. Experience in handling customer request over voice or chat.3. Excellent communication skills.*Salary upto 30k +1750 Travel allowance +2750 Performance incentives.*The Role:As a Customer Support Specialist, you'll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.Looking for immediate joiners!!Location- Airoli, Mumbai*Address:5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708*Boundary Limit:Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel]. Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.Interested candidates can share their CV's at: riya.gnanaoli@sutherlandglobal.comRegards,Riya Gnanaoli9892886428

We are looking for a motivated and detail-oriented Talent Acquisition Associate to support our recruitment efforts. In this role, you will be responsible for managing the end-to-end recruitment process, identifying top talent, and ensuring that we hire individuals who align with our companys values and culture. You will work closely with hiring managers to understand their needs and help build a strong team of professionals. Collaborate with hiring managers to understand recruitment needs and job requirements.Source and screen resumes, conduct initial phone screenings, and short-list candidates.Schedule interviews and coordinate the interview process for candidates.Manage candidate pipelines, ensuring timely and efficient follow-up with all candidates.Use job boards, social media, and networking platforms to find top talent.Ensure a positive candidate experience throughout the recruitment process.Maintain accurate and up-to-date records of candidate interactions in the ATS (Applicant Tracking System).Assist with preparing job offers and coordinating the onboarding process.Stay up-to-date with industry trends and best practices in talent acquisitionPreferred candidate profile Bachelors degree in Human Resources, Business Administration, or a related field.1-2 years of experience in recruitment or talent acquisition (internships or similar roles are a plus).Excellent communication skills (both verbal and written).Strong organizational and multitasking abilities.Ability to work independently and as part of a team.Familiarity with various sourcing tools, job boards, and social media platforms.A proactive attitude with a passion for finding the best talent.Perks and benefits Competitive compensation and benefits package.Opportunities for career growth and professional development.Work in a dynamic, fast-paced, and engaging environment. How to Apply:Interested candidates are encouraged to apply with their updated resume and a brief cover letter highlighting their relevant experience. Please submit your application to Niharika.Sharma1@sutherlandglobal.com

Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills Candidate should be excellent in verbal communication skills Should have good nonverbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts For more details Contact Mahitha Sharma contact number: - 9030471996

Job Title: Oracle OIC (Oracle Integration Cloud) ConsultantJob Type: Full timeJob Summary:We are looking for an experienced Oracle OIC Consultant to design, develop, and implement integrations between various Oracle Cloud and on-premise applications. The ideal candidate will have strong expertise in Oracle Integration Cloud (OIC), Oracle SOA Suite, REST/SOAP APIs, and cloud-based integrations.Key Responsibilities:Design, develop, and deploy integrations using Oracle Integration Cloud (OIC).Implement B2B, SaaS, and On-Premises integrations with Oracle Cloud ERP, HCM, and other enterprise applications.Develop and optimize OIC connectors, adapters, and integration flows.Work with REST and SOAP web services to enable seamless data exchange between systems.Design and implement File-Based Data Import (FBDI), BI Publisher, and OTBI reports for integration needs.Monitor, troubleshoot, and optimize integration performance, security, and reliability.Collaborate with business and technical teams to gather requirements and deliver scalable integration solutions.Ensure compliance with best practices, governance, and security standards in cloud integrations.Required Skills & Qualifications:5+ years of experience in Oracle Integration Cloud (OIC) development.Strong expertise in OIC Adapters (REST, SOAP, FTP, Database, ERP, HCM, etc.).Hands-on experience with Oracle Cloud ERP, HCM, or SCM integrations.Proficiency in PL/SQL, BIP Reports, FBDI, and OTBI.Experience working with OAuth2, JWT, and API authentication mechanisms.Knowledge of Oracle SOA Suite, ICS, PCS, and VBCS is a plus.Familiarity with Agile development methodologies and DevOps tools.Excellent problem-solving skills and ability to work in a dynamic environment.Preferred Qualifications:Oracle Cloud Certification in Integration or related areas.Experience in migrating integrations from SOA Suite to OIC.Understanding of BPM and Workflow automation in Oracle Cloud.

We are looking for a skilled Data Engineer with strong expertise in SQL Development, SSIS, and Microsoft Fabric. The ideal candidate should have hands-on experience in T-SQL Development and working across the Bronze and Gold layers of Microsoft Fabric. Additionally, experience in Power BI will be a plus.Key Responsibilities:SQL & SSIS Development:Design, develop, and optimize SQL queries, stored procedures, and functions.Develop and maintain SSIS packages for ETL processes.Ensure data quality, performance tuning, and error handling in ETL pipelines.MS Fabric & Data Engineering:Work on Bronze & Gold layers of Microsoft Fabric for data transformation and enrichment.Develop and manage T-SQL scripts for data processing and transformation.Implement best practices for data modeling and data pipeline optimization.Power BI Integration (Preferred):Collaborate with BI teams to support Power BI dashboards and reports.Optimize datasets and queries for efficient reporting.Collaboration & Process Improvement:Work closely with data analysts, business teams, and other engineers to deliver data solutions.Ensure best practices in database design, performance tuning, and security.Automate workflows and optimize data pipelines for scalability.Required Skills & Qualifications:Technical Expertise:Strong hands-on experience in SQL Development & T-SQL scripting.Experience in SSIS (SQL Server Integration Services) for ETL processes.Knowledge of Microsoft Fabric, specifically Bronze & Gold layers.Familiarity with data engineering concepts, data modeling, and data warehousing.Exposure to Power BI for data visualization (preferred).Other Skills:Ability to troubleshoot and optimize SQL queries for performance.Experience in handling large datasets and optimizing ETL processes.Strong problem-solving and analytical skills.Excellent communication and teamwork abilities.Preferred Qualifications:Experience with Azure Data Services (Azure Synapse, Data Factory, etc.) is a plus.Certifications in Microsoft SQL Server, Azure Data Engineering, or Power BI are beneficial.

Job Title: Demand Generation Executive (2-3years exp) / Sr. Executive (4-5years exp)Job Summary: We are looking for a highly motivated and results-oriented Demand Generation Executive to join our team. In this role, you will focus on driving demand, generating new business opportunities, and cultivating leads across key markets, including the USA, Canada, Middle East, UK, and Europe. Your core responsibilities will involve engaging with potential customers via email, and professional platforms, with the ultimate goal of increasing brand awareness and driving high-quality leads to the sales team. This role is ideal for someone who is target-driven, has excellent communication skills, and thrives in building relationships with prospects.Key Responsibilities:Lead Generation: Identify and target potential customers within assigned markets (USA, Canada, Middle East, UK, Europe) through various channels -emails, and professional platforms such as LinkedIn and Sales Navigator.Outbound Campaigns: Execute outbound campaigns to engage prospects and generate interest in our products/services, aiming to schedule meetings or calls for the sales team.Relationship Building: Develop and maintain strong relationships with key decision-makers and influencers within target organizations.Market Research: Continuously research and understand customer needs, industry trends, and competitor activities to inform demand generation strategies.Collaboration with Sales Team: Work closely with the sales team to ensure the seamless handoff of qualified leads and support them in achieving overall sales targets.Reporting & Metrics: Track, analyze, and report on key performance metrics to measure the effectiveness of demand generation efforts and adjust strategies as needed.Content Engagement: Leverage marketing content and resources to engage prospects and drive conversations.Key Skills & Qualifications:Bachelor's degree in business, marketing, or a related field (Masters degree is a plus).IT Services expertise is an added advantage, with a solid understanding of the IT landscape and how technology solutions can meet business needs.Proven inside sales experience in the USA, Global market, preferably in a B2B environment.Excellent communication skills, both written and verbal, with the ability to effectively articulate product/services value propositions.Strong communication skills, both written and verbal, with the ability to engage and influence potential customers.Demonstrated success in meeting or exceeding targets in a fast-paced, dynamic environment.Familiarity with CRM tools (Salesforce), marketing automation platforms, and professional networking sites (LinkedIn and Sales navigator).Ability to work independently as well as collaboratively with cross-functional teams.Knowledge of market dynamics and industry trends in the USA, Canada, Middle East, UK, and Europe is a plus.

We are seeking a highly skilled Lead Java Full Stack Developer to design, develop, and lead the implementation of scalable and high-performance applications. The ideal candidate should have expertise in Java, Spring Boot, Angular, microservices architecture, and cloud-based deployment. You will be responsible for designing application architectures, ensuring best practices in software development, and mentoring development teams.Work Location: Hitec City, Hyderabad,Work Mode: Work from Office (5 days, Monday to Friday)Work Timings: 1 PM to 10 PM ISTLooking for Immediate joinersKey Responsibilities: Design and develop scalable and robust full-stack applications. Lead the design and implementation of microservices-based architecture using Spring Boot and Spring Cloud. Develop RESTful APIs and integrate with third-party services. Build intuitive and responsive front-end applications using Angular and Bootstrap. Ensure efficient database design and optimization using Aurora, MySQL, or PostgreSQL. Implement event-driven architecture using Apache Kafka for messaging. Design and manage CI/CD pipelines with Jenkins, Bitbucket, and Docker for automated deployments. Deploy and orchestrate microservices using Kubernetes (K8s). Maintain API documentation using Swagger/OpenAPI standards. Monitor application health and performance using Datadog. Ensure adherence to security best practices and cloud-native development principles. Provide technical guidance, mentorship, and code reviews to development teams. Collaborate with stakeholders, including product managers and DevOps teams, to ensure seamless software delivery.

Job descriptionGreetings from Sutherland!Currently we are hiring for International Voice process for Freshers and experienced!Job Description:Role: Customer supportLocation: Hyderabad (WFO)Shift: Night rotational shiftsCab: Free - Two-way cab for NightshiftsOff: Rotational week offsProspect candidates should have:Excellent verbal and written communication skills in English.Ability to articulate, bright and curious. Passionate about Customer serviceA High School, diploma, or a graduate can apply.Fresher/1 or 2 Years of Work experience in proven customer service field in voice channel is an added advantage.Willing to work in night shift with rotational offs.Mode of interview:# Face to face interview is must.Venue: C978+3WP, Lanco Hills Rd, Chaitanya Enclave, Khaja Guda, Makthakousarali, Telangana 500089 (07th Floor Sutherland Office-Divyasree building) Note: Interested Candidates can come for a walk-in for Interview from Monday to Saturday (Sunday off) and Mention " HR Chandana " on the top of your resume. Registration link:https://smrtr.io/f_DVjTimings: 10:30AM-1:30PMif you are interested and feel that you are a good fit for the above profile, please contact the below person from the HR team.Chandana- 9121760690 Faiza-9182862492

Job Description:Greetings from Sutherland!Currently we are hiring for International Voice Process!!!KEY HIGHLIGHT:* 10+2/Any Graduates are good to go for apply this job!* Completely Work from Office!!!* Freshers are eligible!!!* Candidate should be excellent in communication.We are seeking skilled and enthusiastic Customer Service Representatives to join our international BPO team. As a Customer Service Representative, you will handle Chat for customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds.Key Responsibilities:1. Handle Inbound customer calls from international clients.2. Resolve customer complaints and concerns in a timely and professional manner.3. Utilize software applications and tools to manage customer interactions.4. Meet or exceed customer satisfaction and quality targets.5. Collaborate with internal teams to resolve complex customer issues.6. Maintain accurate records of customer interactions.Requirements:1. Fluency in English (written and spoken)2. Excellent communication and interpersonal skills3. Ability to work in a fast-paced environment4. Strong problem-solving and conflict resolution skills5. Undergraduate and Graduate are eligible.6.Any domestic experience also considerable.Address: C978+3WP, Lanco Hills Rd, Chaitanya Enclave, Khaja Guda, Makthakousarali, Telangana 500089 (07th Floor Sutherland Office-Divyasree building)Every candidate must complete the registration process before coming for walk In InterviewRegistration link:https://smrtr.io/f_DVjInterested Candidates can come down for Walk-in for Interview and Mention My name HR Faiza on top of your resume, and while scanning mention HR referral Hr. name Faiza.Walk-in date and Time: -17th March-26th March2025 from 9:30AM to 02:00PM (Sunday off)HR Faiza 9182862492,8500505116Talent Acquisition Executive

Role & responsibilities Deliver Record to Report activities including Prepare & review of Balance sheet reconciliations including Bank/GL etc. Drive clearance of reconciling Items in Balance Sheet Reconciliations Deliver General Ledger (GL) Record To Report activities including Month end close, Journals, Expense Accruals, ReclassesFixed asset accounting which includes Deliver SLA/KPI per expected timelines with quality Partner with Controllership teams for submission of audit schedules and support in timely closure of statutory audits; Identify Digitization and Process improvements initiatives in managed process; Basic taxation understanding required for role FX accounting and revaluation understanding Preferred candidate profile Education qualification : Masters of Commerce (M Com) or CWA/CMA Inter or CA Inter IPCC6-7 years in Record to Report (R2R), Accounting domain in a Reputed Shared Services/BPO working environmentGood Team Player carrying a positive attitudeGood accounting knowledge is required for the roleHave good working knowledge in MS Office applicationsGood ERP working experience (Oracle/PeopleSoft/SAP/Workday)Have good verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Role & responsibilities Proactive Calendar Management Maintaining track of Expenses and ReimbursementsInvoice ManagementProvide administrative and office supportMaintain professionalism and strict confidentiality with all materialsManage travel logistics including accommodations and transportationMiscellaneous Adhoc Support.The role is strictly Work From Office and the candidate must be flexible to work in UK shifts, max till 11 pm.

Greetings from Sutherland!We are hiring for a Lead Trainer role in our Chennai(Perungalathur) and Kochi(Kakkanad) locations. This is a 5 day working role with rotational shifts as per business requirements. Please see below the job description and qualifications required for the same.Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionCreate, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.Facilitate all aspects of floor-training and BQM Training for the program.Responsible for self-skilling & certification during periods of un-activity (classroom)Supervise and coach learners in nesting & BQM type environmentsFacilitate multi-hour product, behavioral or tool change type learning experiencesOversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.Coach and give feedback to trainees to help them fulfill performance metrics.Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.QualificationsEarned a Bachelors degree in any field (Major in Education or Communication preferred)At least 1 year of work experience as a Trainer.Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)Strong English verbal and written communication skillsStrategic in developing solutions and process improvementsWillingness and ability to work in a shifting or graveyard schedule

Role & responsibilities Activation of Robot LicensesManage Bot Accounts (Credential Vault management)Monitoring Jobs and Schedules on daily basesProviding Access DetailsSupport in case of errors with logs, termination and rebootsCommunication with other IT Teams about infra and other application software accounts.Prefer experience in infrastructure for AA or Blue PrismWork with development team for deploy and test solutions to automate processes, activities, and tasks through RPA and enhanced workflow automation platforms.Plan and participate in deployment of RPA platform components, including bots, orchestrators, development tools, and systems integrations, to meet enterprise requirements for security, scalability, and performanceSet up complete infra (Hybrid, Cloud and On-Prem setups) environment (Dev/QA/Prod) for BotsIf you are interested in this opportunity, kindly share your updated resume with us at priyanka.kumari@sutherlandglobal.com

Apply if you are an immediate joiner. Job Description:Looking for an experienced ASP.NET Core/MVC/C#/Web API/SQL/MySQL developer for an architecture position. Must having good web application experience, development, deployment, maintenance, and production support. Role: Web application developerResponsibility:The candidate will be responsible for maintaining existing web applications as well as implement new applications based on business requirements. The work would be in ASP.NET, MVC, C#, jQuery with MySQL, SQL Server databases. To maintain application 24hrs on production and improve application architecture.Technical Skills: ASP.NET MVC, ASP.NET Core, C#, Web API, SQL/MySQL, Azure cloud servicesQualificationsRequired Experience and Skills:Gather and refine specifications and requirements based on technical needsAdequate knowledge in ASP.NET MVC/Core, C#, Web API, SQL/MySQL and scriptsAzure clouds SAAS, AppService, SQL Database service knowledgeCandidate should have core programming skills in Visual studio ASP.NET and debuggingCandidate have good understanding Object oriented programming (OOP) conceptGood understanding creating CI/CD pipelines and exposure to agile development methodologiesStay plugged into emerging technologies/industry trends and apply them into operations and activitiesBasic knowledge of Search Engine Optimization processProduction support skills like log analyzing, IIS, App Service

Job descriptionGreetings from Sutherland!Currently we are hiring for International Non-Voice process for Freshers and experienced!Job Description:Role: Customer supportLocation: Perungalathur (WFO)Shift:Rotational ShiftsCab : Free - Two-way cab for NightshiftsOff : Rotational week offsRequired candidate profile:Excellent verbal and written communication skills in English.Ability to articulate, bright and curious. Passionate about Customer serviceA High School, diploma, or a graduate can apply.Fresher/1 or 2 Years of Work experience in proven customer service field in voice channel is an added advantage.Willingness to work in rotational shifts.Mode of interview:# Face to face interview is must.Venue: Shriram Gateway,A1 Block Ground Floor,Perungulathur,Chennai.Note: Interested Candidates can come for a walk-in for Interview from Monday to Friday and Mention "Vagesh " on the top of your resume.Timings: 10:30AM-1:30PMif you are interested and feel that you are a good fit for the above profile, please contact the below person from the HR teamSharon Subi-9092062995Mohan-6382414733

Job descriptionGreetings from Sutherland!Currently we are hiring for International Voice process for Freshers and experienced!Job Description:Role: Customer supportLocation: Perungalathur (WFO)Shift: Night rotational shiftsCab : Free - Two-way cab for NightshiftsOff : Rotational week offsProspect candidates should have:Excellent verbal and written communication skills in English.Ability to articulate, bright and curious. Passionate about Customer serviceA High School, diploma, or a graduate can apply.Fresher/1 or 2 Years of Work experience in proven customer service field in voice channel is an added advantage.Willing to work in night shift with rotational offs.Mode of interview:# Face to face interview is must.Venue: Shriram Gateway,A1 Block Ground Floor,Perungulathur,Chennai.Note: Interested Candidates can come for a walk-in for Interview from Monday to Friday and Mention "Vagesh " on the top of your resume.Timings: 10:30AM-1:30PMif you are interested and feel that you are a good fit for the above profile, please contact the below person from the HR team.Margret- 6380221845Gowtham-7418493511

ResponsibilitiesHandle Customer queries through calls, chats or emailsProvide accurate and timely information to customer inquiries.Resolve customer issues and complaints effectively.Work in coordination with team members to achieve service targets.Stay updated with product information and company policies.QualificationsHigh school or Any GraduationProficiency in English language Excellent verbal communication skills.SkillsCustomer ServiceProblem-SolvingTime ManagementActive ListeningShift timing: Rotational Day shift Contact Persons: HR Swarnalakshmi 7845904797 / 9790605138

Description:Work alongside the Deal Team of a Global Asset Manager supporting on Infrastructure Debt investments made by taking exposure in loans/bonds securities, and/or direct and co-investments in Infrastructure Projects across the U.S., Europe, LATAM and APAC regions; and across sectors (energy, renewables, power, telecom, social infra, roadways, airports). This position is a part of Credit Research Team. ResponsibilitiesComprehensive Portfolio Monitoring: Preparation of periodic Investment review for the invested portfolio covering financial, operational, covenants and compliance aspects, capturing key risks and mitigants and analysis on performance updates.Execution of asset specific consent, waiver and amendment requests in a time bound manner while collaborating with Global Senior Asset Managers.Update and Maintain Project Models: Maintain the Underwriting Models and/or do the required modifications to Scenarios analysis to capture varied risk factors and perform model sensitivities at Asset level to facilitate asset management decisions.Rating Exercise: Regularly track and maintain the relevant scorecards, used for the internal rating exercise. Further, track the external ratings of borrower/ relevant counterparties.Handling adhoc investor queries and managing relative workflows in a time bound manner.Maintaining and updating various asset base trackers and other database on a periodic basis.Track news/events/third parties research reports relating to Infra Debt portfolio of assets and prepare summaries and highlight to respective Senior Asset managers. Qualifications:To succeed in this position, you must have:3-5 years of experience working in the project finance team of a top-tier investment or commercial bank or specialist advisor, credit rating agency, an asset manager investing in energy or infrastructure, or a renewable energy developer with sizable project portfolio.Financial modeling skills to update and maintain forecast models including Revenue Models, Cost Models, Sensitivity and Scenario Analysis. Advanced modeling skills will count as an added advantage.Understanding of facility or loan agreements to facilitate faster execution of requests.Excellent presentation skills: ability to communicate clearly and effectively with diverse audiences.Strong quantitative skills and attention to detail.Excellent time management and demonstrated ability to perform under time pressure and to prioritize handling multiple assignments.Excellent written and verbal communication skills.MBA or equivalent in Finance /CFA/CA.