Asset Lifecycle Management: Oversee the full lifecycle of IT assets, from procurement to disposal, ensuring all stages are properly documented and managed. Inventory Management: Maintain an accurate and up-to-date inventory of all IT assets, including hardware, software, and licenses. Regularly audit and reconcile asset data to ensure accuracy. Procurement Support: Collaborate with the procurement team to ensure IT asset purchases align with company standards and budgetary constraints. Provide input on vendor selection and contract negotiations. License Management: Manage software licenses to ensure compliance with vendor agreements and optimize license utilization. Track license entitlements, renewals, and expirations to avoid compliance issues and unnecessary costs. Policy and Procedure Development: Develop, implement, and maintain IT asset management policies, procedures, and standards. Ensure policies are aligned with industry best practices and regulatory requirements. Compliance and Auditing: Conduct regular audits of IT assets to ensure compliance with internal policies and external regulations. Prepare for and support external audits related to IT asset management. Cost Optimization: Identify opportunities to optimize IT asset utilization and reduce costs. Analyze asset data to identify inefficiencies and recommend improvements. Reporting and Analytics: Generate regular reports on IT asset inventory, utilization, and compliance. Provide insights and recommendations based on asset data analysis. Collaboration: Work closely with other IT teams, such as infrastructure, security, and help desk, to ensure seamless IT asset management processes. Collaborate with non-IT departments to understand their IT asset needs and provide support. Education : Bachelors degree in information technology, Computer Science, or a related field. Experience: 7+ years of experience in IT asset management, with a strong understanding of IT asset lifecycle processes. Technical Skills: Proficiency in using IT asset management tools and software (e.g., ServiceNow, SolarWinds, or similar). Strong knowledge of hardware and software licensing models. Familiarity with IT service management (ITSM) frameworks. Data analysis and reporting skills. Certifications: ITIL Foundation certification. Soft Skills: Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Position Purpose: Under general supervision of the AP Manager performs various accounts payable functions. Oversees and leads a team of Accounts Payable Specialists with a focus on customer satisfaction and quality. Job Requirements: Works closely with the AP Manager, oversees the workflow and task assignment of the AP Specialists ensuring proper coverage, cross training and efficiencies Reviews invoices/POs for accuracy ensuring proper approvals are in place Interfaces with both internal and external customers/vendors/company personnel responding promptly to requests Troubleshoots and resolves issues with the help of the AP team as needed Obtains and maintains a thorough understanding of the financial reporting and general ledger structure and systems Reviews vendor W-9s and completes vendor set up forms Prepare account reconciliations and ad-hoc management reports as requested Responsible for accuracy of accounts payable aging report Assists in the resolution of invoice discrepancies Maintain all accounts payable records and vendor files Assist with month end closing and external/internal annual audits Assists AP Manager with special projects and process improvements as assigned Audits T&E Reports for accuracy in coding and ensures all required receipts are attached per company T&E policy Qualifications: Must have knowledge of general accounting procedures, specifically those related to accounts payable Must have ability to meet deadlines Must be able to work accurately with frequent interruptions and ability to shift priorities when needed Strong computer and business solutions software skills Strong interpersonal and communication skills for interacting with support personnel, vendors, and management Strong analytical and problem solving skills Must be self- motivated and adaptable to change Must be organized and pay attention to detail and accuracy Must use discretion, maintain customer confidentiality High level of integrity Associates Degree Minimum of five years accounts payable experience and one year in a team lead or supervisory role If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview: We are a fast-growing startup revolutionizing the contact center industry with GenAI-powered solutions. Our innovative platform is designed to enhance customer engagement Job Description: We are looking for a skilled and experienced Data Engineer to design, build, and optimize scalable data pipelines and architectures that power data-driven decision-making across the organization. Candidate with a proven track record of writing complex stored procedures and optimizing query performance on large datasets. Requirement: Architect, develop, and maintain scalable and secure data pipelines to process structured and unstructured data from diverse sources. Collaborate with data scientists, BI analysts and business stakeholders to understand data requirements. Optimize data workflows and processing for performance, ensure data quality, reliability and governance Hands-on experience with modern data platforms such as Snowflake, Redshift, BigQuery, or Databricks. Strong knowledge of T-SQL and SQL Server Management Studio (SSMS) Experience in writing complex stored procedures, Views and query performance tuning on large datasets Strong understanding of database management systems (SQL,NoSQL) and data warehousing concepts. Good knowledge and hands on experience in tuning the Database at Memory level, able to tweak SQL queries. In-depth knowledge of data modeling principles and methodologies (e.g., relational, dimensional, NoSQL). Excellent analytical and problem-solving skills with a meticulous attention to detail. Hands-on experience with data transformation techniques, including data mapping, cleansing, and validation. Proven ability to work independently and manage multiple priorities in a fast-paced environment. Work closely with cross-functional teams to gather and analyse requirements, develop database solutions, and support application development efforts Knowledge of cloud database solutions (e.g., Azure SQL Database, AWS RDS).

Company Overview: We are a fast-growing startup revolutionizing the contact center industry with GenAI-powered solutions. Our innovative platform is designed to enhance customer engagement Position Overview: We are looking for a highly skilled Power BI Expert (5+ Year of Exp). The candidate should have deep understanding of transforming complex datasets into insightful, interactive dashboards and reports. This role will be responsible for designing, developing, and maintaining scalable Power BI dashboards and reports. Key Responsibilities: Design, develop, and implement advanced Power BI dashboards and reports tailored to meet business needs. Design multi-dimensional data models & transformation using Power Query and DAX to ensure data accuracy and integrity. Collaborate with cross-functional teams to gather requirements, understand business objectives, and identify key performance indicators (KPIs). Implement best practices in data visualization and dashboard design to ensure clarity and effectiveness. Perform data cleansing, transformation, and modeling to prepare datasets for analysis. Analyze complex data sets to identify trends, patterns, and actionable insights Create interactive visualizations and reports that highlight key performance indicators (KPIs) and trends. Conduct thorough testing and validation of developed reports to ensure data accuracy and reliability. Optimize Power BI queries and data refresh schedules for improved performance. Stay updated with the latest Power BI features and best practices to continuously improve reporting capabilities. Strong SQL skills and experience with data modeling and relational databases. Experience with Power Automate & Power Apps for automation and workflow integration. Familiarity with Python for data manipulation and analysis (a plus).

ROLE AND RESPONSIBILITIES : The Senior AI/ML Engineer will work under the oversight of the Head of Engineering and assist with all the GenAI/ML, NLP, and DS development responsibilities below: Design, develop, and maintain code for GenAI, ML, NLP, DS Services of our platforms and products. Collaborate with other stakeholders to design scalable services, plan feature roll-out, and ensure high security, reliability, and performance of our products. Design and build complex GenAI and ML systems that can scale rapidly with little maintenance. Able to lead and successfully complete AI/NLP/DS projects without major guidance from a lead. Respond to and troubleshoot complex problems quickly, efficiently, and effectively. Handle multiple competing priorities in an agile, fast-paced environment. QUALIFICATIONS AND EDUCATION REQUIREMENTS : BS degree in Computer Science or a related technical discipline or equivalent practical experience. 3-6 years of relevant work experience as an AI/ML/NLP Engineer with a focus on Generative AI. Strong proficiency in Python programming language and related frameworks including FastAPI, Django. Experience with ML/DL frameworks and libraries such as ScikitLearn, TensorFlow, PyTorch and Keras. Experience in NLP techniques including sentiment analysis, topic modeling, and named entity recognition & NLP tools such as SpaCy, NLTK, or Hugging Face. Strong understanding of statistical analysis and AI/ML algorithms and techniques. Proficiency in SQL and database design. Experience with NoSQL database will be preferred. Experience with any one of the BI tools: Tableau, PowerBI, Google Data Studio PREFERRED SKILLS : Python, GenAI, ML, NLP, Deep Learning, ML-Ops, Data Science, Workflow Automation, BI, REST API

PROJECT MANAGER Project Management (PM) is responsible for the successful execution and achieving key objectives of the projects. PM owns providing direction, coordination, implementation, execution, monitor and control of projects throughout the various stages of the project management. PM serves as a primary point of contact for stakeholders (internal, vendor partners and clients) during the implementation phase of the projects and includes day-to-day interface on project commitments and updates, leading stakeholder and client meetings, ensuring project delivery is appropriate, timely, and accurate. Key Responsibilities: Lead projects from initiation, planning, requirements definition through deployment, budget estimations, change management and risk mitigations Coordinate with project team (internal & external) for adherence to scope, priorities, schedule, and budget Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met Keep stakeholders (internal & external) with up-to-date status updates, risks and changes through defined governance structure Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks Develop and maintain partnerships with third-party resources, including vendors and researchers Coordinate with resources to ensure project efficiency and maximize deliverables Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Skills & Qualifications: Critical thinking and problem-solving skills Planning and organizing Decision-making Effective interpersonal & communication skills Influencing and leading Conflict management Ability to work in a high-stress work environment Experience: Qualification: Minimum 10 yrs. in project management or equivalent Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools Direct work experience in project management capacity Proven experience in stakeholders management Proven experience in strategic planning Proven experience in risk management

Position Title: Product Manager Vendor Product Roadmap & Integration Management (Contact Center Platforms) Location: INDIA Reports To: VP Product Head Job Type: Full-Time About Us: EverAI Labs is a upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using latest technology to enable our clients deliver better and faster customer experience. Role Overview: We are seeking an experienced Product Manager to lead vendor roadmap alignment, feature definition, and integration strategy for our portfolio of contact center technology platforms. The Product Manager will work directly with strategic vendor partners (including CCaaS, WFM, QA, AI Agent Assist, Speech Analytics, Knowledge Management, language translation platforms), ensuring vendor product development is aligned to our business needs and integrated seamlessly into our broader contact center ecosystem. The role requires strong product management leadership, vendor partnership experience, deep understanding of contact center operations, platform integration architecture, UX/UI best practices, and ROI-driven decision making. The ideal candidate will have at least 15 years of product management experience working with complex vendor solutions in contact center or customer experience industries Key Responsibilities: Vision & Strategy: Own the long-term product vision and roadmap for vendor-managed contact center platforms. Evaluate vendor product pipelines, prioritize feature requests, and guide roadmap discussions based on operational priorities, CX strategy, and enterprise technology alignment. Vendor Engagement & Requirements Leadership Serve as the primary business lead with vendor product and account management teams. Translate business needs into functional, technical, and integration requirements. Influence vendor product roadmaps to incorporate features required for agent productivity, customer satisfaction, automation, compliance, and efficiency gains. Platform Integration & Architecture Drive seamless integration of vendor platforms across the contact center technology stack including: o Workforce Management (WFM) o Speech & Sentiment Analytics o AI-powered Agent Assist & Knowledge Management o Omnichannel Contact Routing o Quality Monitoring & Coaching o Language translation Collaborate with enterprise architects to define APIs, data exchange models, failover scenarios, and data governance frameworks. Reporting, Analytics & ROI Modeling Define vendor product performance KPIs, reporting dashboards, and operational analytics. Build ROI models to assess feature investments, cost efficiencies, and business impact. UX/UI Collaboration Partner with UX teams and vendor design leads to ensure agent and supervisor interfaces are intuitive, consistent, and aligned to agent workflow design principles. Risk & Failure Scenario Planning dentify potential integration risks, downtime scenarios, and vendor dependency risks; work with vendors to design business continuity solutions. Product Delivery & Governance • Establish product governance processes including regular vendor roadmap reviews, product health checks, delivery accountability, and vendor scorecards. Industry Research & Competitive Benchmarking • Stay abreast of evolving trends in contact center AI, automation, workforce engagement, and agent enablement to shape vendor partnership decisions. Qualifications: Experience: Minimum of 15 years of experience in product management, with a strong track record of leading the product development lifecycle in training and coaching Technical Skills: Proficiency in product management tools, AI and voice technology, UX/UI design principles, and an understanding of API integrations. Analytical Skills: Strong analytical skills with the ability to interpret data and develop actionable insights. Leadership: Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams. Communication: Exceptional communication and interpersonal skills, with the ability to articulate complex ideas clearly and effectively. Problem-Solving: Strong problem-solving skills and the ability to think strategically and creatively. Must have experience with Ccass platforms such as: NICE CXone, Verint, Genesys, Avaya Preferred Skills: Working knowledge of AI-powered contact center solutions and agent assist platforms. Agile product development experience and Jira-based delivery management. Vendor negotiation and commercial contract management exposure. Education: Masters degree in Computer Science, Business Administration, or a related field. An advanced degree is a plus.

Job Summary: We are seeking a skilled Workday Technical Consultant to join our team and provide technical expertise in the design, configuration, development, integration, and support of Workday solutions. The ideal candidate will collaborate with business stakeholders, functional teams, and other IT professionals to deliver robust, scalable, and high-performing Workday configurations and integrations that meet business requirements. Key Responsibilities: Design, build, and support Workday integrations using Workday Studio, EIB (Enterprise Interface Builder), Core Connectors, and other tools. Configure Workday modules such as HCM, Payroll, Time Tracking, Absence Management, Recruiting, depending on business needs. Translate functional requirements into technical solutions and documentation. Collaborate with cross-functional teams to gather requirements, conduct testing, and deploy changes. Provide post-implementation support and troubleshoot integration and configuration issues. Participate in Workday version upgrades and ensure compatibility with existing configurations. Maintain data integrity, manage data loads, and support audits and compliance requirements. Develop reports using Workday Report Writer and calculated fields as needed. Stay updated on Workday capabilities and recommend improvements. Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience). 5+ years of experience working with Workday integrations and technical configurations. Proficiency with Workday Studio, EIB, XSLT, Core Connectors, Web Services (SOAP/REST), and XML. Strong understanding of Workday data model and security framework. Experience with tools such as Workday Report Writer, Calculated Fields, and BIRT a plus. Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and manage multiple projects in a fast-paced environment. Preferred Qualifications: Workday certification(s) in Integrations, HCM. Experience with Agile or Scrum methodologies. Working Conditions: Flexible to work in night shift

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined. Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements. Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership. Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them. Provides performance analysis to ensure accurate, timely reporting to support business decisions. Interaction with other departments to improve the performance indicators. Desired Candidate Profile Someone with a minimum of 15 months experience in WFM RTA domain. Flexible and willing to work 24*7 environment. Very good proficiency in MS excel. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Knowledge of Work force management software. Experience on Verint (WFM tool) or any other tool is a plus. Strong analytical and communication skills. Should know how to analyse performance data in real time. If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements: Direct & coordinate all aspects of financials planning, budgeting & forecasting across all accounts / geography assigned Manage and lead the forecasting call for your respective accounts / geography assigned To help consolidate the annual budget, monthly & quarterly forecast, month end closing reporting and weekly / monthly rolling forecast across all accounts / geography assigned Drive variance analysis to reduce revenue leakage and reduce cost driving better profitability across all accounts / geography assigned Responsible for developing financial & operational reporting like bill to pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc. Adhoc business analysis as needed Drive forecasting accuracy within range of +/-5% Manage all companywide financial reporting Manage the Daily Revenue Tracker & Daily Call with Leadership Qualifications: Analytical & Multi-tasking Achievement Oriented Energetic and Enthusiastic Ability to work under high pressure Excellent interpersonal and communication skills Integrity and drive Self-Starter & works without much supervision Bachelors/Master s Degree in Management or Statistics 8 - 10 years of experience in a call center environment with a minimum of one-year experience in an analytical role If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Own and lead all aspects of a software product through ideation, discovery, planning design, delivery, adoption and value realization Work with the Experience Design team to conduct persona research, market research, create persona profiles, develop high-fidelity prototypes, and wireframe that deliver addictive wow experiences Lead improvement workshops with both internal and client resources Develop problem statements, journey maps, business cases, and digital transformation roadmaps Identify value metrics, measure current state volumetrics, transform business process, analyze future state benefits, develop business cases, and provide continuous improvement insights and data Conduct qualitative and quantitative analysis to drive client facing business cases and roadmap development Work with the Solution Design team to define, optimize, and evolve the solution from MVP to future state Plan, manage and optimize the product and sprint backlogs, and facilitate continuous improvements in agile maturity and a higher velocity Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy Assess value, develop cases, and prioritize stories, epics and themes to ensure work a maximum value focuses and product strategy alignment Proactively ensure a well-defined task backlog for agile development teams Collaborate with IT agile development teams to manage the overall delivery, timeline and quality Define and execute adoption strategies, incentives and campaigns to drive value realization Work with the training teams to craft product training criteria, curriculum, content and oversee the delivery of training Manage all internal and external stakeholders and their engagement Follow our competitors and the industry Keep abreast with Agile/Scrum best practices and new trend Qualification: A digital transformation or BPO professional focused on, with a record of accomplishment of driving reduced costs, improved member satisfaction and digital transformation in operations A self-starter with a pioneering spirit who embraces new opportunities and challenges presented in a startup environment Passion for problem-solving, digital transformation, technology and driving change 3+ years of applicable professional experience In-depth member services, claims, or healthcare payer operations knowledge Experience with Agile Software development Highly motivated, creative, and persuasive with proven ability to present C-level and business unit decision-makers Must possess excellent time management skills Must be a strategic thinker able to quickly pivot during discussions and demonstrate problem analysis and problem-solving skills Willing to travel extensively (post-COVID restrictions) Strong relationship-building skills Strong negotiation skills If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Position Purpose: IT Desktop Support Engineer The Specialist IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers. Job Requirements: • Administration of Windows-based applications of basic principles, theories, and concepts • Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration, and support, including user/policy account creation, permissions allocation, creating file and print shares • User desktop management with a working knowledge of system patch practices and imaging • Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP • Working knowledge of Cisco based routing and switching• IT Support to provide 24x7 on call production support Qualifications: • Bachelor’s degree in Computer Science from a four-year college or university with two to four years of related experience in IT with a focus on desktop support and management or equivalent combination of education and experience • Desired certifications include but not limited to A+ Certification, MCSE • Ability to manage multiple projects, activities, and tasks simultaneously • Ability to work off-hours as required • Management experience a plus • Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees, and customers

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them Provides performance analysis to ensure accurate, timely reporting to support business decisions Interaction with other departments to improve the performance indicators Desired Candidate Profile Someone with a minimum of 15 months experience in WFM RTA domain. Flexible and willing to work 24*7 environment Very good proficiency in MS excels. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage Knowledge of Work force management software. Experience on Verint (WFM tool) or any other tool is a plus Strong analytical and communication skills Should know how to analyze performance data in real time

Position Purpose: Scheduler is responsible for creating call volume forecasts, calculating staffing requirements, and organizing schedules for contact center operations. The Lead - Scheduler works directly with the operations team and the client to ensure that staffing levels are consistent on a real time basis and meet with business needs. Job Requirements: Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information Create proper contingency plans to ensure that staffing remains as constant as possible in the event of an emergency Prepare and disseminate timely and accurate reports to operations management and clients Proactively monitor associate calling behaviors, efficiency, and availability and report deficiencies to operations team in real-time Qualifications: High school diploma or equivalent; 2 years of college preferred A minimum of three years workforce forecasting and scheduling experience in a call center environment Two years’ experience working with call center reporting and metrics required One year prior experience working with workforce management technologies ideally either Verint, IEX, Aspect, etc One year prior experience with Avaya or other ACD phone system required Strong analytical skills and ability to apply those real-time Proficiency in Microsoft Office Applications including Word & Excel and other relevant software Excellent problem solving and decision making skills Ability to operate effectively in a team environment Excellent oral and written communication skills and interpersonal skills Dependability regarding completion of assignments and attendance

Job Requirements: Consults with hiring managers to understand business requirements and functions in the department in need of establishing or enhancing pipeline of candidates • Define criteria for search; conduct interviews; assess and rank candidates; present qualified candidates to hiring managers; Conduct Background Checks through third party provider as required by contract • Strong knowledge of all TA systems to include ATS, assessments, sourcing tools, and other technologies • Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements to make hiring decisions • Manage the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting • Review the hiring managers interview performance with each candidate and take appropriate action when warranted Qualifications: Undergraduate degree preferred or equivalent work experience • Minimum 5 years professional recruitment experience in a corporate or agency setting preferably • Full life cycle recruiting experience is preferred • Additional HR generalist experience is a plus • Knowledge of applicant tracking tools, preferably Workday • Advanced knowledge of digital tools for researching and sourcing talent • Demonstrated strong verbal and written communication and presentation skills • Excellent judgment and problem-solving/analytical skills. Applied knowledge of EEO, ADA, and employment laws • Strong sourcing and candidate relationship building experience required • Candidate must have a client service mentality to appropriate influence hiring managers in making good sounds hiring decisions Key Competencies • Strong Communication Skills • Persistence • Leadership • Navigation • Attention to Detail • Strategic Thinking • Strong systems and computer related skills

Job Requirements: Responsible for security practices and procedures surrounding information technology • Running regular checks on network and data security • Developing and implementing IT policy and best practice guides for the organization • Design, implement and maintain corporate IT infrastructure • Designing training programs and workshops for staff • Running and sharing regular operation system reports with senior staff • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages • Managing and reporting on allocation of IT budget • IT cost management controls • Providing direction for IT team and Help Desk members • Technology resource for the business units • Identifying opportunities for team training and skills advancement Qualifications: Demonstrable knowledge of network infrastructure and systems • Working Knowledge of server platforms including OS X, Windows and Linux. This includes installation management and maintenance • Understanding of Active Directory and PowerShell • Understanding of network and systems architecture design • BS/MS Degree in related field or equivalent experience • Experience with cloud services such as AWS and Azure • Design and management experience with virtualization and containerization • On call 24x7/365 • Certifications in one or more networking, systems and or security technologies preferred • Security certifications are preferred

Position Purpose: The Senior - Human Resources Manager is responsible for the daily oversight and management of the Human Resources team at the center level. The Senior Manager works hand in hand with the Center Director, SVP HR, National Recruitment Director, Operations and other Managers to ensure that Everise is an employer of choice in the communities we do business in. The Senior Manager ensures that recruitment goals are met and that risk related to employment related decisions is managed effectively. The Senior Manager supports operational objectives by achievement of program specific recruitment and center retention goals. The Senior Managers role is that of a coach to the management team while holding his/her team accountable to ensure that department’s goals are met. The Senior Manager also has client facing interaction. Job Requirements: Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to • Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly • Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans • Create attract local programs that attract, retain and engage employees • Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc. Qualifications: Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience • Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment • The ideal candidate will have demonstrated skills in recruitment, employee relations, benefits, payroll administration and compensation • Enthusiastic and demonstrated leadership skills • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance

Job Requirements: Be a regular presence on the production floor and actively interacts with the employees to make sure they are engaged in productive work. Daily connects with the employees, building trust and honest communication • Conducts employee focus group discussions on a daily basis. Penetrates and seeks general feedback from the employees and provides a summary report of the discussions with closures • To provide approachable and professional support to the employees. The EE Partner should be well-versed with Company policies and procedures to address employee concerns without delay • To act as a Buddy Support to newly hired employees. Engages with them on a regular basis during their training and nesting periods thereby promoting positive employee experience • Involve in the conceptualization, planning, and execution of activities to improve employee engagement and satisfaction • Events logistics and vendor coordination, source potential partners for Everise privileges program (revive) • Perform administrative functions to the team distribution of birthday cards, certificates, etc. • Responsible for conducting regular cascade sessions on Company Policies and Processes • Accountable for reporting Employee relation cases to the ER team and works closely with them on the employee cases/all investigations Qualifications: Cross-team coordination skills • Excellent interpersonal & communication skills • Problem-solving and decision making • Ability to multitask • Energetic and Enthusiastic • Integrity and drive • Prompt and fast paced • Ability to work under high pressure • Bachelor’s degree or equivalent • Experience: 5 - 7 years’ experience in the field of Human Resources

Job Requirements: Responsible for the overall upkeep of site area of responsibility. Provide leadership and direction to the downline handling the housekeepingand manage directly the guards and maintenancewith regards tofacility operations and scope/quality of services. Participatein the budget preparation, tracking and analysis of expenses. Required to perform BCP roles as reflected in the BCP manual Manage positive relationships with all internal and external customers/vendors and independently resolve escalated issues. Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments Control activities like parking space allocation, waste disposal-Allocate office space according to needs Coordination and supervision of project movements-Manage the preventive maintenanceof equipment Provide clearance on resigned staff / personnel. -Coordinates with building administrator for various facility matters. Supervise the annual inventory of fixed assets.Reviews and updates asset inventory.-Monitor reports pertinent to facilities security Update contact informationsuch as building admin security,emergency numbers, fire departmentand LGU. Responsible for the Safety and Health site protocol and lead the OSH committee monthly call Responsible for Security protocol and guidelines-Inspect sites' structures to determine the need for repairs or renovations Review utilities consumption and strive to minimize costs-Perform analysis and forecasting -Plan and coordinate administrative procedures and systems and devise ways to streamline processes Recruit and train personnel and allocate responsibilities Assess staff performance and provide coaching and guidance to ensure maximum efficiency Ensure operations adhere to policies and regulations -Keep abreast with all organizational changes and business developments Qualification: BSc/BA in facility management, engineering, business administration or relevant field Proven working experience as anAdmin and Facilities or Supervisor/Assistant Manager-Strong working knowledge of Microsoft Office Decentwritten and verbal communication skills -Well-versed in technical/engineering operations and facilities management best practices Knowledge of basic accounting and finance principles BOSH/COSH Certificationis a plus Knowledge on Security is a plus Goodorganizational and leadership skills Good analytical/critical thinking

Job description Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job youll love today! Position Purpose: We are seeking a highly motivated Real Estate Analyst with a foundational understanding of real estate (facilities). The role involves managing various aspects of transaction management and data analysis, and will be expected to prepare and deliver presentations. Ideal candidates will have experience in corporate real estate, particularly within large global IT, ITES, or BPO companies. Principle Accountabilities (Key Result Areas): Real Estate Knowledge: Basic understanding of real estate, particularly in facilities management. Transaction Management: Maintain real estate checklists, prepare and update project reports, and compile data using Excel and PowerPoint for reporting and presentation. Data Management: Prepare, consolidate, and compare data for accurate reporting and decision-making. Data Analysis: Conduct detailed data analysis to support business insights and strategic decisions. Presentation Preparation: Create and deliver presentations that clearly communicate analysis, insights, and recommendations to stakeholders. Reporting Support: Provide comprehensive reporting and analytical support to the management team. Attributes & Attitude: Analytical Thinking: Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.- Technical Proficiency: Demonstrate advanced skills in Excel and PowerPoint to support transaction management and analysis. Effective Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to various stakeholders. Knowledge: Education: Graduate in any discipline, preferably from a recognized university. Experience: 5-8 years of relevant experience in corporate real estate, within large global IT, ITES, or BPO companies. Excellent communication skills in English Strong knowledge of Excel and other MS Office tools Proficient in using Pivot Tables and other advanced Excel features Experience working with Google Sheets and Google Forms Amenable to accepting contract employment