About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Description As a hands-on and execution-focused engineering manager, you will lead a team that builds and scales the core customer quoting experience. You'll guide the team in solving complex technical and business problems while fostering a culture of high performance, accountability, and continuous improvement. You will be responsible for helping your team succeed by setting clear expectations, driving delivery, mentoring and coaching engineers, and collaborating closely with cross-functional partners. This is a highly impactful role for a driven leader who thrives on empowering others, removing blockers, and rolling up your sleeves when needed. Qualifications At least 12 to 15 years of experience and a proven track record leading software development teams in a fast-paced, product-driven environment. Has led a team of 20+ people. Is able to mentor engineers but also keep an eye on engineers who did not meet the bar. Strong technical expertise. You will need to either have or quickly build technical expertise in the following: Experience in Python, Typescript, Node.js Experience in front-end web technologies including HTML/DOM/CSS, React, and Typescript Cloud hosting services, especially AWS Containerization technologies (Docker and Kubernetes) Experience in GraphQL Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Summary: A CSA in this role deals with resolving customer queries for various process related tasks. The associate provides appropriate solutions to the customer while providing a high level of customer service and accurate information. Job location : OMR Navallur, Chennai Position : CSA Industry: ITES/BPO Category: International Voice Process Shift: Night shift /Flexible to work in any shifts and timings Cab Boundary Limit - Upto 30kms. (One Way Drop) Key Skills: Good Communication Skills. Listening & Comprehension. Good typing skills HR Spoc - Madhubala Minimum Eligibility: Should have minimum 1year of experience in International Voice Process!! Any Graduates can apply Location: 5th floor, 4th block, Sandhiya Infocity, OMR Rajiv Gandhi Salai, Navalur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Direct Walk-in Walk - in time: 10:30 Am - 2:00 Pm Walk - in date: Monday to Friday Contact person: Madhubala S - Madhubala.Suresh@firstsource.com Mention reference name(Madhu) in top of your resume. Kindly refer your friends as well.

Greetings from Firstsource!! About the role: A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA. Role & Responsibility: Ensure that the computerized records are captured accurately and maintained in prescribed manner. Checks the data received from the client for complete details. Re-enters the given data into a client specified format. Solicits and compiles information and data related to processing activities. Uses PC application and functions, such as Excel, Word or PowerPoint or client specified mainframes to update and load data sets. Works efficiently towards achieving the SLA based on the project requirement and meets the specified quality standards Assures protection of the systems and data by performing at least one system back up per day. Generates statistical and data reports as required Examine and evaluate document contents to insure accuracy and to correct inconsistencies Maintaining confidentiality, verifying information, building a physical filing system, backing up data and updating data entry software Experience: Required minimum 1 Year of experience into Banking domain in backend process. Having knowledge in handling banking accounts would be an added advantage. Contact - Madhubala(7299080894) Share your resumes to Madhubala.suresh@firstsource.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or madhubala.suresh@firstsource.com email addresses.

Greetings from Firstsource!! HR SPOC - Madhubala Contact - 7299080894(call or whatsapp) or share your resumes to madhubala.suresh@firstsource.com Live Underwriter and Sr Live Underwriter Experience required for the Job: 2+ years Key skills: Underwriting, US mortgage Position Overview Candidate should have total 2+ years of US mortgage underwriting experience Well versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefit Should have good analytical and problem-solving skills Should have decision-making skill when applying in business judgment Evaluate complete loan documents and should provide approval or denial decision Complete review of credit report to verify trade lines, derogatory accounts, public records and credit reconciliation Thorough income calculation Salaried income, business income, retired other income and rental income Complete review of Collateral and property valuation Assets verification include borrowers bank account statement, retirement accounts, mutual funds and other investments. Credit analysis based on borrowers Income, Asset, Liability and Collateral (4C of Underwriting) to determine the credit worthiness of a customer Validating and processing the Loan documents on behalf a Mortgage lender organization. Evaluating evidence of borrowers willingness and ability to repay the obligation Good communication, Presentation skills, Self-motivated and hard working About you: Minimum 3 years of Underwriting experience in US Mortgage. Sound knowledge of US Residential mortgage Exposure of Underwriting processes & guidelines. Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or madhubala.suresh@firstsource.com

HIRING FOR INTERNATIONAL BACKOFFICE PROCESS WFO Location: FIRSTSOURCE 1st Floor, Athena Building, Recruitment Team Nearby Prism Tower, Goregaon West 400090 Education Qualification: Graduate fresher and HSC with 6 months experience can apply (Commerce & Arts can Apply). SKILLS REQUIRED: Excellent verbal and Written communication skills. Good Computer Knowledge. Excel Knowledge. SHIFTS: 5 Days Working & 2 Rotational Week Off 24x7 Shifts (includes Night Shifts) Transport boundary: Western line- Church gate to Virar. Central line- CST to Thane [MAIN CITY]. Harbour line- CST to Vashi. Salary : Upto 3 Lpa Role: BACKOFFICE EXECUTIVE. Industry Type: BPO : Customer Success, Service & Operations. Employment Type: Full Time, Permanent. Role Category: Non-Voice process. INTERESTED CANDIDATES CAN APPLY IMMEDIATELY. SHARE YOUR CV's ON WHATSAPP CONTACT : 9029147379 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

We are looking for detail-oriented and customer-focused professionals for a Non-Voice International Banking Process supporting UK banking clients . The role involves handling customer queries and banking-related requests through written communication channels such as email, chat, and back-office systems while ensuring accuracy, compliance, and high service quality. Key Responsibilities Handle customer queries via non-voice channels (email, chat, tickets, back-office systems) related to UK banking products and services Process requests related to: Account information and maintenance Transaction queries and reconciliations Debit/credit card issues Online banking support KYC and documentation verification Ensure accuracy and adherence to UK banking regulations and internal compliance policies Maintain SLA, TAT, and quality standards as defined by the client Document all interactions clearly and accurately in CRM/tools Identify discrepancies or potential fraud and escalate as per procedures Collaborate with internal teams for issue resolution Maintain data confidentiality and follow GDPR and information security guidelines Eligibility Criteria Any Graduate / Undergraduate (as per company policy) 1-2 years of experience in International BPO / Banking / Financial Services (Non-Voice preferred) Freshers with strong written communication skills may also apply Required Skills Excellent written English communication skills Strong attention to detail and analytical skills Basic understanding of banking or financial services Ability to follow process-driven workflows Good typing speed and computer proficiency Ability to work in UK shifts Customer-focused mindset with problem-solving skills Preferred Skills Prior experience in UK banking or financial processes Knowledge of KYC, AML, GDPR , or compliance standards Experience working with CRM or ticketing tools WRITE HR "MANSI" ON THE CV BEFORE SUBMITTING

About the job: Job Description: We are looking for a Banking Chat Support Executive to handle customer interactions through chatbased channels for a leading banking client. The role involves resolving customer queries related to banking products and transactions while ensuring high levels of customer satisfaction and compliance with regulatory standards. Key Responsibilities: Handle inbound customer queries via chat related to banking services such as: Account information Debit/Credit cards Online banking Transactions and payments Provide accurate, timely, and professional responses to customers Ensure adherence to banking policies, data privacy, and compliance guidelines Resolve issues within defined TAT and quality parameters Document customer interactions clearly in CRM systems Escalate complex or highrisk issues to appropriate teams Maintain high CSAT, QA, and productivity metrics Required Skills & Qualifications: 6 months to 1 year experience in Banking / BFSI Chat Support or Customer Support Excellent written communication skills in English Good understanding of banking concepts and customer service processes Ability to multitask and handle multiple chats simultaneously Basic computer skills and familiarity with CRM tools Willingness to work in rotational shifts (if required) Preferred Candidate Profile: Experience in BFSI / Financial Services / Banking process Immediate to shortnotice joiners preferred Strong problemsolving and customerhandling skills Comfortable working in a fastpaced, targetdriven environment Educational Qualification: Any graduate What We Offer: Competitive salary package Professional work environment Career growth opportunities within BFSI domain Training and skill development programs Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

HIRING FOR INTERNATIONAL CHAT PROCESS WFO Location: FIRSTSOURCE 1st Floor, Athena Building, Recruitment Team Nearby Prism Tower, Goregaon West 400090 Education Qualification: Graduate fresher and HSC with experienced can apply (Commerce & Arts can Apply). SKILLS REQUIRED: Excellent verbal and Written communication skills. Basic Computer Knowledge. SHIFTS: 5 Days Working & 2 Rotational Week Off . Transport boundary: Western line- Church gate to Virar. Central line- CST to Thane [MAIN CITY]. Harbour line- CST to Vashi. Salary : Upto 3.5 Lpa Role: Customer Service Associate. Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations. Employment Type: Full Time, Permanent. Role Category: Chat process. 1. Educational documents ( all originals). 2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement). 3. Aadhar card, PAN card. Interested candidates please share your resume on what's app or call on 9359339216 or Mail CV on prajakta.sawant@firstsource.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

We are looking for a customer-focused and energetic Customer Service Executive (Voice Process) to handle / resolve customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have good communication skills, patience, and problem-solving ability. Key Responsibilities • Handle customer calls professionally. • Listen actively to customer concerns and provide appropriate solutions. Required Skills • Strong verbal communication skills in English . • Good listening skills and empathy. • Ability to handle stressed or irate customers calmly. • Basic computer knowledge . • Multi-tasking and time management. • Problem-solving ability. KINDLY MENTION HR "ANNIE SHIRLEY " ON THE CV BEFORE SUBMITTING Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Firstsource Solutions LimitedUnit-202, 2nd Floor, Block A, Brigade Residency Brookefield, Kundalahalli Whitefield, Marathahalli, Bangalore Karnataka 560037

About the job: Job Title: Coder / SR. Coder Experience: 2+ Years Certification: CPC Mandatory Location: Chennai/ Coimbatore Work Preference: Full Time Preferable: Immediate joiner / 30 Days Mode of Work: Work from office Qualification: Any Degree Shift Timings: 9.30pm 06.30 pm Contact: Phone: 8072289336 / E-mail: aiswarya.mmm@firstsource.com Key Skills Required: Proficiency in open-heart procedures, bypass surgeries, and valve replacements Experience with minimally invasive thoracic surgeries and lung resections Knowledge of cardiopulmonary bypass techniques and post-operative care Familiarity with advanced imaging tools (CT, MRI, echocardiography) for surgical planning Ability to manage pre-operative assessments, intraoperative monitoring, and post-surgical recovery Collaboration with multidisciplinary teams including anaesthesiologists, pulmonologists, and critical care specialists Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or aiswarya.mmm@firstsource.com Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2035-01-01 00:00:00

ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Customer Support Associate International Voice Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries. Roles & Responsibilities • Revert on calls to customer on a variety of issues • Update and process information accurately into the system(s) • Resolve customer problems in a timely manner • Take ownership & deliver on customer commitments • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments • Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team Key Results • External Performance Measurements- ask relevant external groups to evaluate various program activities usually through surveys of individuals within these groups – related to the services they have experienced • Internal Performance Measurements- used to assess and monitor the internal operation of an organization. ROLE HOLDER PROFILE A. Preferred educational qualifications: Minimum SSC (10th) passed. B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry C. Skills and Competencies i. Functional / Technical: • Computer literate eg. Outlook, Word, Internet Explorer • Typing skills: Process specific cut offs • Verbal and written English communication ii. Behavioral: • Professional & Courteous in mannerisms • Ability to liaise with customers at all levels • Ability to handle and resolve complex customer calls

We're Hiring! Broker Service Officer / Credit Analyst Australian Mortgage Position Title: Broker Service Officer / Credit Analyst Department: Australian Mortgage Person Specification, Competencies, and Attitudes * Exceptional customer service skills with a friendly and professional * Proactive and able to take necessary actions and make decisions to meet objectives and deadlines. * Strong problem-solving skills with the ability to work independently and proactively. * Capable of working autonomously with minimal supervision. * Strong attention to detail when reviewing important documents, identifying errors, ensuring compliance, and maintaining high accuracy through meticulous validation. Well-organized and able to manage and resolve conflicting priorities effectively. Requirements Bachelor’s degree in a relevant field 2+ years’ experience in the Australian mortgage broking industry (AU loan processing) Experience using aggregator CRMs such as MyCRM, Infynity, Mercury Nexus, Flex, or SalesTrekker Familiar with project/task management tools ( Monday.com , Trello, Airtable, etc.) Regards, Name: Jennifer Contact : 9148864181 Email ID : Jennifer.kkk@firstsource.com FORWARD THIS MAIL TO ALL YOUR FRIENDS Disclaimer: Firstsource follows a fair and transparent hiring process. We never ask for money at any stage of recruitment. Please verify all offers through our official channels or email addresses.

Immediate Hiring US Mortgage Process @ Firstsource | Work from home Warm Greetings from Firstsource! Walk-in Drive Dates: 27th & 31st January Time: 12:30 PM 2:00 PM Meet HR: Jennifer Note: Please mention Jennifer on your CV. We are hiring immediate joiners for our US Mortgage Process. If you have relevant experience and are looking for a dynamic work environment, this is the opportunity for you! Role: US Mortgage - Servicing Domain: Foreclosure / Loss Mitigation / Bankruptcy / Default Servicing Location: Bangalore (Work from Home) Salary Package: NA Interview Rounds: Telephonic HR Round & Manager Round Desired Candidate Profile: Any graduate with relevant US Mortgage experience Excellent oral and written communication skills Positive attitude and commitment to work Comfortable with rotational shifts Strong team player with a customer-first approach Pleasant, professional, and courteous demeanor Perks & Benefits: Fixed Weekends Off: Saturday & Sunday Work Mode: Work from Office Immediate Joiners Preferred Contact: Name: Jennifer Email: Jennifer.kkk@firstsource.com Feel free to forward this opportunity to friends or colleagues who may be a good fit! Disclaimer: Firstsource follows a fair and transparent hiring process. We never ask for money at any stage of recruitment. Please verify all offers through our official channels or email addresses.

About the job: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. Role & Responsibilities: Real time monitoring and Intraday performance management Exception Management Real time reports- Hourly/ Daily/ Weekly Preparing Dashboards Analysis and Process development Incident tracking, logging and escalations Process and Procedure adherence Floor & seat management Required skills: Intermediate MS Excel knowledge Basic to intermediate windows operating system navigation skills Strong written and verbal communication skills Ability to interact with all levels of management across various locations Strong analytical skills Comfortable with flexible work timings and willingness to stretch Shift- Rotational Week Off -Rotational Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

About the job: Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. Job location : Hyderabad Position : Team Leader- Customer Service Division : BPO, 5 days working for US Process and US shift timings Experience : Min 2 years as Team handling experience in Customer Service and Technical Support Role & Responsibilities Lead and manage a team of 1220 Customer Service Associates Motivate team members to consistently achieve client-defined SLAs and KPIs Ensure strict adherence to quality standards and process guidelines Conduct regular floor walks to supervise, coordinate, and monitor team activities Ensure prompt, courteous, and accurate customer responses through effective planning, organizing, leading, and controlling Demonstrate strong organizational, planning, and analytical skills Utilize basic arithmetic and statistical skills for data analysis and report generation Apply effective problem-solving skills to address operational challenges Key Performance Indicators & Team Management Handle customer and process escalations unresolved by associates Resolve process-related queries and employee grievances Monitor live calls/chats and provide real-time and structured feedback Conduct call listening and coaching sessions to improve team performance Collaborate with the Quality team to review performance metrics and quality scores Prioritize and assign workloads; manage shift schedules, breaks, and overtime Implement corrective actions to resolve day-to-day operational issues Develop strategies to reduce attrition and absenteeism Training, Engagement & Coordination Organize and facilitate training programs for skill and performance enhancement Conduct pre-shift briefings and post-shift debriefings Lead weekly team meetings to communicate process updates, quality issues, SLAs, and KPIs Coordinate with HR and Administration on policies, statutory compliance, and administrative matters Initiate and manage Rewards & Recognition programs Organize monthly team outings to promote team engagement and morale Required Skills Communication Skills Interpersonal skills Problem Solving skills Eligibility: Any Graduate Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Contact Details: Padmapriya Shekar padmapriya.shekar1@firstsource.com Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2035-01-01 00:00:00

About the job: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. Working Mode-WFO Work location- Mumbai,Malad Shift- UK Skill Required- WFM Forecasting A WFM Forecasting and Planning Analyst typically performs tasks such as: Analyzing historical data to forecast call volumes and staffing needs. Creating and maintaining schedules to optimize staffing levels. Monitoring real-time performance and making adjustments to staffing as needed. Developing and implementing workforce management strategies. Collaborating with other departments to ensure efficient operations. Preparing reports and presentations on key performance indicators. Key Skills: Strong analytical and problem-solving skills. Proficiency in WFM software (e.g., IEX, NICE, Verint). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and strong organizational skills. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

About the job: Job Title: Customer Support Associate International Voice Job Category: CSA / Sr. CSA Function/Department: Operations Reporting to: Team Leader Location: Major Arterial Road, New Town, Kolkata 700156 Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries. Roles &Responsibilities (Indicative not exhaustive): Revert on calls to customer on a variety of issues Update and process information accurately into the system(s) Resolve customer problems in a timely manner Take ownership &deliver on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treating all customers with empathy, respect and consideration. Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team Role Holder Profile Preferred educational qualifications: Minimum SSC (10th) passed, Any Graduation, Preferred BE, B. Tech, BCA, Diploma in technical/trouble shooting Preferred work experience: Fresher/Experienced with a minimum of 1 year in technical process, BPO/related industry Skills and Competencies: Effective communication skills, Interpersonal skills, should be fluent in spoken English Knowledge and understanding on query and escalations. Basic Technical knowledge like Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc. Shift & Weekly Off: Rotational Shifts (247) 9-hour shift including breaks 2 rotational weekly offs Transportation: Free two-way cab for female employees (within service area) Male employees: Paid cab facility available Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: Competitive salary Experience: 1 year(s) Deadline: 2035-01-01 00:00:00

About the job: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. FSL Kolkata BT Process (UK Based voice process) Job title- Customer Service Support Advisor Job Dimensions- To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Chat, back office or Voice work wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer. Key Responsibilities To take calls, chats & handle back-office work promptly within agreed timescales and in line with agreed process and procedures. To ensure prompt and accurate information being provided with appropriate resolution To achieve operational targets as defined by for the process To maintain queue levels to agreed SLA targets levels To achieve and maintain a good knowledge/capability of BT systems. When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls. To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams. To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team. Skills required for the job Provide Experience in customer service in a Call Centre environment Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills Good questioning and listening skills Good empathy and customer ownership skills Good cross-cultural awareness to be able to effectively communicate with UK customers Good objection handling/diffusing/complaint handling skills Good customer interaction skills with the ability to recognise the customers needs Good self-management (Attendance/Break Management/Adherence/AHT/Wrap) PC literate with good system navigation skills Good Data input skills Good Problem solving Experience you would be expected to have Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders Logical reasoning skill Competence in Windows based tools (Outlook/Word/Excel/Access) Graduate in any stream Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

HIRING FOR INTERNATIONAL VOICE PROCESS Customer Service based Voice Process May include Upselling. Work From Office Location: FIRSTSOURCE 1st Floor, Athena Building, Recruitment Team Nearby Prism Tower, Goregaon West 400090 Education Qualification: HSC and Graduate Freshers/Experienced can apply. SKILLS REQUIRED: Excellent verbal and Written communication skills. SHIFTS: 5 Days Working & 2 Rotational Week Off 24x7 Shifts (includes Night Shifts) Transport boundary: Western line- Church gate to Virar. Central line- CST to Thane [MAIN CITY]. Harbour line- CST to Vashi. Role: Customer Service Associate. Industry Type: BPO : Customer Success, Service & Operations. Employment Type: Full Time, Permanent. INTERESTED CANDIDATES CAN APPLY IMMEDIATELY. CONTACT : HR AAYUSH 9029147379 Email ID : aayushkishor.patel@firstsource.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Roles and responsibilities: Role: Voice Process Location: Bangalore (Work from Office) Interview Rounds: Face to Face Eligibility: Graduation not required (freshers or experienced), with excellent communication skills (both oral and written) Key Qualities: Positive attitude, customer-first approach, and comfortable with rotational shifts Candidates should be comfortable to work in rotational shifts. very few requirements , don't miss the opportunity to kick start your courier. Contact Details: Name: Annie Email: annie.shirley@firstsource.com This is a solid opportunity, don't miss the opportunity to kick start your courier. KINDLY MENTION HR "ANNIE SHIRLEY" ON THE CV BEFORE SUBMITTING Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. First source Solutions LimitedUnit-202, 2nd Floor, Block A, Brigade Residency Brookefield, Kundalahalli Whitefield, Marathahalli, Bangalore Karnataka 560037