We are hiring Freshers! HR Recruiter (Reference): Abhilash Position: Customer Support Associate (CSA) Industry: ITES/BPO Category: International Non-Voice Division: Healthcare International Business We are looking for enthusiastic candidates with excellent communication to join our team as Customer Support Associates in the International Non-Voice Process for Healthcare. Job Location: Firstsource Solution Limited,5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103. Landmark: Near Vivira Mall. Shift Details: Night shift / Flexible to work in any shift and timing Cab Boundary Limit : We provide cab Up to 30 km (One way drop cab | Doorstep only) Key Skills: Strong Communication Skills Good Listening Skills Good Typing Skills Minimum Eligibility: 1. Any Arts and Science UG Graduates from 2020 to 2025 can apply (No arrears) 2. Postgraduate, B.E/B.Tech/M.B. A candidates are not eligible 3. Other field experience is not eligible (only Fresher) Walk-In Details: Walk-In Days: Monday To Friday Walk-In Time: 10:30 AM - 1:30 PM Documents to carry: 1. Updated resume 2. Aadhar card 3. Pan card 4. Educational Certificates (1st to 6th marksheet, Provisional marksheet) Note: Mention Abhilash(HR Recruiter) in top of your resume when attending the walk-in interview. Ensure that you check your eligibility criteria before appearing for the interview, as this helps in a smooth screening process. Since Abhilash is your designated Recruiter and Reference , please ensure to remain in touch with him throughout the recruitment process to avoid any miscommunication or disruption. Contact: Abhilash CB 8754145298 abhilash.cbb@firstsource.com Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview! You can refer your friends as well! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or abhilash.cbb@firstsource.com

We are Hiring for Senior Claims Adjudicator payer Side!! Location: Chennai Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Role Description: Roles & Responsibilities (Indicative not exhaustive) A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims needs to be completed adhering to required TAT and quality SLA. Key Results Production, Quality Shift and Schedule adherence Process Knowledge Role Holder Profile A. Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears. B. Preferred work experience: Minimum 1 year of experience in Claims processing C. Skills and Competencies i. Functional / Technical: Good Communication Skills Listening & Comprehension ii. Behavioral: Shift Adherence Floor Decorum Interpersonal skills Team Player Mega Walk-in Drive Location: 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Direct Walk-in Time : 10:30 AM - 2 PM Direct Walk-in Date: Monday to Friday Note: Bring your Pan card Or Aadhar card (original and Xerox) Contact person: Aiswarya M - 8072289336 (WhatsApp / Contact NO) or Share your resumes to aiswarya.mmm@firstsource.com Mention reference name Aiswarya M HR in top of your resume. Kindly refer your friends as well. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or aiswarya.mmm@firstsource.com

We are hiring for UK International Banking!! Job Title: Non-Voice Process Associate (UK Shift) / UK Banking Process Location: Firstsource Solutions Limited Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Bengaluru Urban Karnataka - 560037 Shift Timings: UK Shift Eligibility Criteria: Minimum qualification: 10th Grade Passed (Candidates with a BE, BTech, BSc, or PG degree freshers will not be eligible to apply. ) Excellent written communication skills in English Basic computer proficiency (MS Office, Internet, Email) Ability to work in a fast-paced environment Minimum 1 Year of prior experience in non-voice process into banking is mandatory. Compensation & Benefits: Competitive salary with unlimited performance-based incentives Two-way cab facility provided Comprehensive health insurance Paid time off and holiday benefits Opportunities for career growth and development How to Apply : Interested candidates can contact ABHILASH (HR Recruiter) on 8754145298. Please send your updated resumes to E-Mail abhilash.cbb@firstsource.com or 8754145298 WhatsApp. Shortlisted candidates will hear from us as quickly as possible. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or abhilash.cbb@firstsource.com email addresses

Virtual drive for Underwriters(Chennai Location) Looking for Immediate joiners or candidates who can join within 30 days. Requirements 50 Location Remote (WFH opportunity)interviews by 10 th Jan 2026 ( SAT) Contact Person - Supriya PS Email ID : supriyapss@firstsource.com(please share your resume) Job Description Graduates & above Minimum 3 year of experience into Live Underwriting. Sound knowledge of US Residential mortgage. well versed with all of 4c's Exposure of Underwriting processes & guidelines. Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc Job Benefits Salary upto 14LPA (depending on the Last drawn salary) Joining bonus of 1 Lakh if candidates can join within 30 days Work from home opportunity (candidate can be located anywhere in India)

We are hiring for Claims Adjudication!! HR SPOC: Abhilash Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Roles & Responsibilities (Indicative not exhaustive): A claims examiner needs to analyze multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims needs to be completed adhering to required TAT and quality SLA. Minimum Eligibility: Graduation is Mandatory Minimum 1 year of experience in to claims adjudication Need proper documents from the previous Companies Shift: Flexible to work in night shift & Rotational Shift Work Mode : Work From Office Cab Boundary Limit - One Way drop cab will be provided up to 30kms from the mentioned venue (Door step drop only) Venue : Firstsource Solutions Limited, 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Landmark: Near Vivera Mall https://maps.app.goo.gl/x3Cip1mapKu8jF9c7 Direct Walk-in: Walk - in Time: 10:30 AM - 1:00 PM Walk - in Date: Monday to Friday Note: Mention Abhilash (HR Recruiter) in top of your resume when attending the walk-in interview. Ensure that you check your eligibility criteria before appearing for the interview, as this helps in a smooth screening process. Since Abhilash is your designated Recruiter and Reference , please ensure to remain in touch with him throughout the recruitment process to avoid any miscommunication or disruption. Contact: Abhilash CB 8754145298 abhilash.cbb@firstsource.com Kindly refer your friends as well. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or abhilash.cbb@firstsource.com

We are Hiring for Claims Adjudicator payer Side - Fresher Location: Chennai Job Title: CSA Job Category: Associate Function/Department: Operations Reporting to: Team Lead Role Description: Roles & Responsibilities (Indicative not exhaustive) A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims needs to be completed adhering to required TAT and quality SLA. Key Results Production, Quality Shift and Schedule adherence Process Knowledge Role Holder Profile A. Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears. B. PG and Btech Engineering graduate is not eligible Skills and Competencies i. Functional / Technical: Good Communication Skills Listening & Comprehension ii. Behavioral: Shift Adherence Floor Decorum Interpersonal skills Team Player Mega Walk-in Drive Location: 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Direct Walk-in Time : 10:30 AM - 2 PM Direct Walk-in Date: Monday to Friday Note: Bring your Pan card Or Aadhar card (original and Xerox) Contact person: Priyanka - 9884022260 (WhatsApp / Contact NO) or Share your resumes to priyanka.narayanamoorthy@firstsource.com Mention reference name Priyanka N HR on top of your resume. Kindly refer your friends as well. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or priyanka.narayanamoorthy@firstsource.com

We are Hiring for Senior Claims Adjudicator payer Side!! Location: Chennai Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Role Description: Roles & Responsibilities (Indicative not exhaustive) A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims needs to be completed adhering to required TAT and quality SLA. Key Results Production, Quality Shift and Schedule adherence Process Knowledge Role Holder Profile A. Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears. B. Preferred work experience: Minimum 1 year of experience in Claims processing. Skills and Competencies i. Functional / Technical: Good Communication Skills Listening & Comprehension ii. Behavioral: Shift Adherence Floor Decorum Interpersonal skills Team Player Mega Walk-in Drive Location: 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Direct Walk-in Time : 10:30 AM - 2 PM Direct Walk-in Date: Monday to Friday Note: Bring your Pan card Or Aadhar card (original and Xerox) Contact person: Priyanka - 9884022260 (WhatsApp / Contact NO) or Share your resumes to priyanka.narayanamoorthy@firstsource.com Mention reference name Priyanka N HR on top of your resume. Kindly refer your friends as well. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or priyanka.narayanamoorthy@firstsource.com

Job description Job Title: Non-Voice Process Associate (UK Shift) / UK Banking Process Location: Firstsource Solutions Limited Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Bengaluru Urban Karnataka - 560037 Eligibility Criteria: Minimum qualification: 10th Grade Passed (Candidates with a BE, BTech, BSc, or PG degree freshers will not be eligible to apply. ) Excellent written communication skills in English Basic computer proficiency (MS Office, Internet, Email) Ability to work in a fast-paced environment Prior experience in a non-voice process into banking is mandatory Key Responsibilities: Handle customer inquiries and provide assistance via email or chat Process and update customer information accurately Ensure timely resolution of customer issues Maintain a high level of professionalism and customer service Compensation & Benefits: Competitive salary with unlimited performance-based incentives Two-way cab facility provided Comprehensive health insurance Paid time off and holiday benefits Opportunities for career growth and development Interview Process: HR Round: Screening and discussion of job role and responsibilities. Assessment Test and Live Chat Round: Evaluation of skills related to customer support and technical troubleshooting. Operations Round: Final round to assess operational knowledge and practical skills. How to Apply: Interested candidates can contact Muhila- 7904981659 Please send your updated resumes to E-Mail -Muhila.Arusamy@firstsource.com Shortlisted candidates will hear from us as quickly as possible. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or abhilash.cbb@firstsource.com email addresses

Director– Service Delivery Management Job Title: Director – Service Delivery Management Location: Mumbai, India (Mainly office based) Department/Group: Technology Business Unit: Technology Services Reporting To: Sanjeet Bhabra Job Overview We are seeking an accomplished and experienced Director– Service Delivery Management to lead our technology delivery for a marquee client. This is a senior-level, Mumbai-based leadership role responsible for managing complex service delivery operations, ensuring high-quality technology services, and leading a large team to consistently meet and exceed client expectations. The ideal candidate will have at least 8+ years of experience managing large clients, operations, and technical teams in a fast-paced, service-oriented environment. You will act as the single point of contact (SPOC) for all technology-related service matters, owning both strategic and operational responsibilities. Key Responsibilities Client & Stakeholder Management Act as the primary point of contact for a large global client on all aspects of technology and service delivery. Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction. Manage client expectations through clear communication, regular reviews, and proactive issue resolution. Service Delivery Leadership Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units. Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO20000 standards. Ensure SLA compliance and service quality across all client-facing operations. Operational Excellence Drive timely and accurate reporting on SLA metrics, service availability, and uptime. Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients. Identify opportunities for continuous improvement and build service improvement plans. Strategic & Tactical Oversight Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans. Manage customer voice of the client (VOC) programs for feedback and continuous enhancement. Collaborate with internal leadership on account growth and operational transformation. Team & Vendor Management Mentor and lead a large team of managers and support professionals across multiple locations. Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals. Foster a culture of accountability, high performance, and innovation. Key Performance Indicators (KPIs) High client satisfaction and retention SLA and uptime performance Quality and timeliness of reporting Team engagement and performance Service improvement execution Change control and risk mitigation effectiveness Education Qualification & Experience Graduate in IT/Computers –B.Sc., M.Sc. or MBA ITIL Foundation Certification (preferred) Work Experience 10+ years total experience Minimum 8 years in leadership roles managing large clients, service delivery functions, and cross-functional teams in a technology environment Personal Attributes Strategic thinker with strong execution skills Consultative, collaborative, and client-focused Results-oriented, decisive, and resilient Excellent interpersonal, written, and verbal communication skills Ability to work in a 24x7x365 operational model Competencies Business foresight and strategic planning Influencing and stakeholder management Customer-centric service design Managing large-scale transformation Driving operational excellence Leading and developing large teams Cross-functional collaboration Note: This description outlines general responsibilities and expectations and may be modified to meet evolving business needs.

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes Job Title: – Senior software engineer Location: Remote Function/Department: Platform Engineering Excellent written and oral communication skills Design, develop and maintain large scale software applications using the Python Django . Collaborate with cross-functional teams to define, design, and develop new features. Create and Own High-Level Design, Low Level Design for each of the Software applications. Perform code reviews and provide constructive feedback to team members. Troubleshoot, debug, and optimize existing applications for performance and scalability. Mentor and guide junior developers. Collaborate with product manager and other stakeholders to understand. Learn, acquire, and get certified on new technologies as demanded by project Any exposure and experience in AI, ML and Data Science will be of additional advantage. Strong proficiency in design, development, maintenance, and support of software applications with proven experience in Python Django React.js (having knowledge of Angular will be an additional advantage) RDMS (Oracle/SQL Server/Postgres) MySQL NoSQL databases like Mongo Experience with front-end technologies such as HTML, CSS, and JavaScript will be an additional advantage. Extensive experience in Open-Source Technologies Well-versed in Devops (e.g. AWS DevOps) and cloud PaaS. Cloud-based (AWS/Azure) deployment of models, performance monitoring and troubleshooting Familiarity with Docker and Git Good understanding of coding standards, ability to debug. Good Experience in Software development lifecycle and processes. POSITION SPECIFICATIONS Bachelor’s degree in computer science, Information Technology, Electronics Communication. Other branches of engineering with proven skills through past experience / projects can also apply. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. Position : Manager- Business Transformation Responsibilities We are looking for a Business transformation Sr. Manager/Manager to join our team. The ideal candidate will be responsible for ensuring that processes within the organization run smoothly and efficiently. They will work with a team of individuals from across the company to develop new ways of working, implement improvements, drive digital interventions, and ensure that everything is running smoothly. This role aligns with our Digital first mindset. Working with management to determine strategy for new initiatives or projects. Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints) Ability to perform data analysis and identify the key inference for driving the impacted metrices Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress. Ability to identify the digital intervention for improving the efficiency and effectiveness of processes Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets. Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises. Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met. Communicating with stakeholders about transformation initiatives and their impact on the business. Monitor & audit the deployed processes for effectiveness & efficiency Responsible for generating business impact for the clients using the CI methodologies and frameworks Responsible for identifying the Gen AI opportunities -Capabilities, applicability and business case Understanding of scenario to implement the AI, ML tools Key Performance Indicators Value delivered through projects in different client businesses across Operations, Digital and Technology. Automation identification and deployment with support from Digital and technology teams. Project Management and Process Improvement Facilitating change including facilitated Idea generation and idea management. Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectives Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Summary We are seeking a skilled and data-driven Task Mining & Process Mining Analyst to join our Digital Transformation or Process Excellence team. The ideal candidate will have hands-on experience with Soroco Scout for task mining, exposure to tools like Celonis for process mining, and a strong analytical mindset to identify automation and optimization opportunities across business processes. Key Responsibilities Perform task mining using Soroco Scout to capture and analyse user-level activities across teams. Use process mining tools like Celonis, or Apromore to visualize and evaluate end-to-end business processes. Identify inefficiencies, bottlenecks, and automation candidates by correlating task-level and process-level data. Collaborate with cross-functional teams to gather process-related requirements and drive data-driven decision-making. Design dashboards, reports, and presentations that provide actionable insights to business stakeholders. Recommend improvements in processes, including RPA/automation opportunities, based on task/process mining findings. Support change management initiatives by presenting findings and collaborating with business units on implementation. Stay updated on the latest developments in task and process mining tools, methodologies, and industry trends. Qualifications Bachelor’s degree in Computer Science, Engineering, Business Analytics, or a related field. 10+ years of experience in process mining and task mining, ideally within digital transformation, business operations, or IT. Hands-on experience with Soroco Scout or other task mining platforms. Experience with Celonis, Apromore, or similar process mining tools. Strong data analysis skills (Excel, SQL, Power BI/Tableau, Python/R is a plus). Understanding of BPM (Business Process Management), Lean, Six Sigma, or process improvement methodologies. Excellent communication and presentation skills with the ability to convey complex technical findings to non-technical audiences. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Role Summary: We are seeking a seasoned Process Excellence leader to drive enterprise-grade quality transformation across US Healthcare provider operations (Revenue Cycle Management, Patient Access, Coding, Billing, AR Follow-up, Clinical Documentation, etc.). The Senior Manager will architect, implement, and sustain a robust process excellence framework leveraging Six Sigma/Lean methodologies, operational analytics, and advanced quality practices to deliver measurable improvements in accuracy, compliance, turn-around-time (TAT), productivity, patient/provider satisfaction, and financial outcomes. Key Responsibilities: Design and deploy end-to-end Process Excellence roadmap across provider processes; standardize SOPs, KPIs, and control plans. Lead cross-functional Kaizen, DMAIC, and Lean initiatives to reduce defects, rework, and cycle time; deliver sustained productivity gains. Own quality governance: define QMS, audits, sampling methodologies, and quality scorecards. Ensure adherence to US Healthcare regulations and guidelines (e.g., HIPAA privacy/security standards, provider requirements, documentation integrity). Perform root cause analysis (RCA) and implement corrective and preventive actions (CAPA) for recurring issues. Build dashboards and performance frameworks for SLAs/OLAs—accuracy, first-pass resolution (FPR), denial rates, TAT, and CSAT/NPS. Partner with client leadership and internal operations to identify improvement opportunities; lead governance reviews and QBRs. Implement controls to mitigate operational risk, audit findings, and compliance breaches. Collaborate with Technology/RPA teams to evaluate automation opportunities (RPA, macros, workflow tools, analytics). Coach and develop a high-performing team of quality analysts, Black Belts/Green Belts, and project managers. Required Qualifications: 10–20 years in US Healthcare provider processes with at least 5+ years in Process Excellence/Quality leadership. Six Sigma Certification: Mandatory (Green Belt required; Black Belt preferred). Proven delivery of large-scale improvement programs with quantified outcomes. Strong knowledge of provider-side workflows: Patient Access, Eligibility/Authorization, Coding (ICD/CPT), Charge Entry, Billing, AR & Denial Management, Payment Posting, Clinical Documentation. Hands-on experience setting up QMS, audits, sampling plans, and control charts; adept at RCA & CAPA. Advanced proficiency in Excel/BI tools (Power BI/Tableau), statistical analysis, and dashboarding. Excellent communication, stakeholder management, and client-facing governance experience. Preferred Qualifications: Six Sigma Black Belt or formal Lean certification. Exposure to RPA/Automation programs and analytics-led transformation. Experience with EHR/EMR systems (Epic, Cerner) and payer guidelines. Prior experience managing large teams across multiple provider processes and geographies. Core Competencies: Strategic problem-solving & quantitative analysis Execution rigor and result orientation Client partnership & executive communication Change management & stakeholder influence Team coaching & talent development

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Description As a hands-on and execution-focused engineering manager, you will lead a team that builds and scales the core customer quoting experience. You'll guide the team in solving complex technical and business problems while fostering a culture of high performance, accountability, and continuous improvement. You will be responsible for helping your team succeed by setting clear expectations, driving delivery, mentoring and coaching engineers, and collaborating closely with cross-functional partners. This is a highly impactful role for a driven leader who thrives on empowering others, removing blockers, and rolling up your sleeves when needed. Qualifications At least 12 to 15 years of experience and a proven track record leading software development teams in a fast-paced, product-driven environment. Has led a team of 20+ people. Is able to mentor engineers but also keep an eye on engineers who did not meet the bar. Strong technical expertise. You will need to either have or quickly build technical expertise in the following: Experience in Python, Typescript, Node.js Experience in front-end web technologies including HTML/DOM/CSS, React, and Typescript Cloud hosting services, especially AWS Containerization technologies (Docker and Kubernetes) Experience in GraphQL Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.” Graduates & above Minimum 2 year of experience into Live Underwriting. Should have worked in all the 4 c's Should be good with income calculation & asset review Sound knowledge of US Residential mortgage. Exposure of Underwriting processes & guidelines. Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc Join our team if you're passionate about the industry and possess the skills listed below. Requirements: Minimum 3 years of experience in US mortgage- live Underwriting. Strong understanding of underwriting processes, mortgage products, and federal regulations Excellent analytical, communication, and customer service skills. Ability to thrive in a team-oriented environment. Proficiency in relevant computer applications and software Interview rounds HR, Assessment, Ops and client round. Disclaimer: Firstsource allows a fair, transparent, and merit-based hiring process. we never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ firstsource.com email addresses

Contact Person - HR Bhanumathi Hiring for International Banking Process Associates Need candidates with 1 year and above experience in BPO Banking process Need candidates with good banking knowledge Should be flexible to work in rotational shifts and offs Need immediate joiners Graduation is mandate Flexible to work in rotational shifts and offs Interested candidates can walk in to the office with updated resume. Note- Write HR Bhanumathi as the reference/contact person on the resume before submitting. Venue- Firstsource Solutions Limited Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka - 560037 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Great opportunity For Experience - Customer Support (International Voice process) HR SPOC - Aiswarya HR Position: Senior Customer Support Associate Category: International voice Process Industry: ITES/BPO To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Chat, back office or Voice work wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer Key Responsibilities. To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures. To ensure prompt and accurate information being provided with appropriate resolution To achieve operational targets as defined by for the process To maintain queue levels to agreed SLA targets levels To achieve and maintain a good knowledge/capability of BT systems. When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls. To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams Key Skills Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders Logical reasoning skill Competence in Windows based tools (Outlook/Word/Excel/Access) Graduate in any stream Minimum Eligibility: UG Arts & Science 2020 to 2025 graduates are eligible (No arrears ) 2025 Graduates who got Sixth Semester Result & Provisional Certificate are eligible(Need 4 original & 2 online Copy) PG Graduates & BE/B. Tech Graduates /2025 Pursuing Graduates are not eligible Work Schedule & Location: - Shift: Flexible to work in night shift & Rotational Shift - Work Mode : Work From Office - Job Location : Chennai, Navallur - Cab Boundary Limit - One Way Upto 30kms. Direct Walk-in: - Walk - in Time: 10:30 AM - 1PM - Walk - in Date: Monday to Friday Mega Walk-in Drive Location: 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Contact Person: HR Recruiter - Aiswarya M / 8072289336 Interested candidates share your resume to aiswarya.mmm@firstsource.com Mention reference Aiswarya in top of your resume. Kindly refer your friends as well. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or aiswarya.mmm@firstsource.com

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients Education / Qualifications: Any Graduation -- Minimum 1 year of experience in International Chat Process Responsibilities: Handle customer inquiries and issues through both chat and voice channels. Analyze transactions and customer accounts to identify potential fraudulent activities. Investigate suspicious transactions and escalate issues to the appropriate departments. Communicate with customers to verify transactions and resolve fraud-related issues. Document all interactions and transactions accurately and timely. Provide recommendations for process improvements to minimize fraud risks. Maintain confidentiality of customer information and adhere to data protection regulations. Contact Person: HR Recruiter - Aiswarya M / 8072289336 Interested candidates share your resume to aiswarya.mmm@firstsource.com Mention reference Aiswarya in top of your resume. Kindly refer your friends as well. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or aiswarya.mmm@firstsource.com

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Summary As a Developer specializing in generative AI, you will be responsible for designing, developing, and deploying advanced machine learning models that generate high-quality, human-like content. You will collaborate with cross-functional teams to integrate these models into our products, enhancing their capabilities and delivering exceptional value to our clients. Key Responsibilities Develop, train, and optimize generative AI models for various applications, including text, image, and audio generation. Collaborate with product managers, software engineers, and data scientists to understand project requirements and deliver robust AI solutions. Conduct research to stay updated on the latest advancements in generative AI and apply best practices to improve model performance. Implement and maintain scalable machine learning pipelines for training and deploying models in production environments. Evaluate and fine-tune models to ensure they meet performance, accuracy, and efficiency standards. Perform data preprocessing, augmentation, and annotation to prepare high-quality datasets for model training. Troubleshoot and resolve issues related to model performance, data quality, and integration with other systems. Document model architecture, training processes, and performance metrics for internal and client-facing reports. Qualifications Bachelor's or Master's degree in Computer Science, Machine Learning, Artificial Intelligence, or a related field. Proven experience in developing and deploying generative AI models using frameworks such as TensorFlow, PyTorch, or similar. Strong programming skills in Python and proficiency with machine learning libraries and tools. Familiarity with natural language processing (NLP), computer vision, and other relevant AI techniques. Experience with cloud platforms such as AWS, Google Cloud, or Azure for model deployment and management. Knowledge of data preprocessing, feature engineering, and model evaluation techniques. Excellent problem-solving skills and the ability to work independently and as part of a team. Strong communication skills to effectively convey technical concepts to non-technical stakeholders. Preferred Qualifications Experience with GANs (Generative Adversarial Networks), VAEs (Variational Autoencoders), and other advanced generative models. Understanding of ethical considerations and bias mitigation in AI systems. Contributions to open-source projects or publications in relevant conferences/journals. Experience with MLOps practices and tools for continuous integration and deployment of machine learning models. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Summary: A CSA in this role deals with resolving customer queries for various process related tasks. The associate provides appropriate solutions to the customer while providing a high level of customer service and accurate information. Job location : OMR Navallur, Chennai Position : CSA Industry: ITES/BPO Category: International Voice Process Shift: Night shift /Flexible to work in any shifts and timings Cab Boundary Limit - Upto 30kms. (One Way Drop) Key Skills: Good Communication Skills. Listening & Comprehension. Good typing skills HR Spoc - Madhubala Minimum Eligibility: Should have minimum 1year of experience in International Voice Process!! Any Graduates can apply Location: 5th floor, 4th block, Sandhiya Infocity, OMR Rajiv Gandhi Salai, Navalur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. Direct Walk-in Walk - in time: 10:30 Am - 2:00 Pm Walk - in date: Monday to Friday Contact person: Madhubala S - Madhubala.Suresh@firstsource.com Mention reference name(Madhu) in top of your resume. Kindly refer your friends as well.