Banking Customer Service Advisor - Fresher

About the job:

Banking Chat Support Executive

Key Responsibilities:

• Handle

  inbound customer queries via chat

  related to banking services such as:
• Account information
• Debit/Credit cards
• Online banking
• Transactions and payments
• Provide

  accurate, timely, and professional responses

  to customers
• Ensure adherence to

  banking policies, data privacy, and compliance guidelines

• Resolve issues within defined

  TAT and quality parameters

• Document customer interactions clearly in CRM systems
• Escalate complex or highrisk issues to appropriate teams
• Maintain high

  CSAT, QA, and productivity metrics

Required Skills & Qualifications:

• 6 months to 1 year experience

  in

  Banking / BFSI Chat Support or Customer Support

• Excellent

  written communication skills

  in English
• Good understanding of

  banking concepts

  and customer service processes
• Ability to multitask and handle multiple chats simultaneously
• Basic computer skills and familiarity with CRM tools
• Willingness to work in

  rotational shifts

  (if required)

Preferred Candidate Profile:

• Experience in

  BFSI / Financial Services / Banking process

• Immediate to shortnotice joiners preferred
• Strong problemsolving and customerhandling skills
• Comfortable working in a

  fastpaced, targetdriven environment

Educational Qualification:

• Any graduate

What We Offer:

• Competitive salary package
• Professional work environment
• Career growth opportunities within BFSI domain
• Training and skill development programs

Disclaimer:

Who can apply:

Only those candidates can apply who:

Salary:

Experience:

Deadline: