MEGA Walkin DRIVE - International Banking process - Non voice

Non-Voice International Banking Process

Key Responsibilities

• Handle

  customer queries via non-voice channels

  (email, chat, tickets, back-office systems) related to UK banking products and services
• Process requests related to:
  
• Account information and maintenance
  
• Transaction queries and reconciliations
  
• Debit/credit card issues
  
• Online banking support
  
• KYC and documentation verification
  
• Ensure

  accuracy and adherence to UK banking regulations

  and internal compliance policies
• Maintain

  SLA, TAT, and quality standards

  as defined by the client
• Document all interactions clearly and accurately in CRM/tools
  
• Identify discrepancies or potential fraud and escalate as per procedures
  
• Collaborate with internal teams for issue resolution
  
• Maintain data confidentiality and follow

  GDPR and information security guidelines

Eligibility Criteria

• Any Graduate / Undergraduate (as per company policy)
  

• 1-2 years of experience

  in International BPO / Banking / Financial Services (Non-Voice preferred)
• Freshers with strong written communication skills may also apply
  

Required Skills

• Excellent

  written English communication skills

• Strong attention to detail and analytical skills
  
• Basic understanding of

  banking or financial services

• Ability to follow process-driven workflows
  
• Good typing speed and computer proficiency
  
• Ability to work in

  UK shifts

• Customer-focused mindset with problem-solving skills
  

Preferred Skills

• Prior experience in

  UK banking or financial processes

• Knowledge of

  KYC, AML, GDPR

  , or compliance standards
• Experience working with CRM or ticketing tools
  

WRITE HR "MANSI" ON THE CV BEFORE SUBMITTING