1239 Query Resolution Jobs

Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer. Job Type: Full-Time Experience: 0 - 4 Years Key Responsibilities: 1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their experience. 2- Handle and resolve customer complaints or concerns in a timely and empathetic manner. 3- Document feedback, categorize it based on themes, and escalate issues to relevant teams. 4- Collaborate with the Quality, Product, and Support teams to suggest service or product improvements. 5- Maintain detailed and accurate records of customer interactions and feedback. 6- Follow up with customers post-resolution to ensure satisfaction. 7- Provide daily/weekly reports to management highlighting trends in customer feedback. Soft Skills: Excellent communication and interpersonal skills. Patient, empathetic, and user-focused. Strong multitasking and teamwork abilities. Why Join Us? Friendly and collaborative work culture Opportunity to make a direct impact on customer experience Growth and learning opportunities within a dynamic team

Roles and Responsibilities Manage day-to-day accounting operations, including voucher entry, purchase entry, query resolution, GST reconciliation, bank reconciliation, TDS and GST return filing. Ensure accurate and timely completion of all accounts payable and receivable tasks. Maintain a high level of accuracy in journal entries, ledger postings, and general ledger maintenance. Provide support to the finance team by performing various ad-hoc projects as required. Collaborate with other departments to resolve any discrepancies or issues related to accounting transactions.

Candidates should be very proficient in email drafting and in Excel like pivot table, Vlookup, Hlookup, conditional formatting,etc. Excellent communication and interpersonal skills Fluency in English Interested candidates plz call on 9267953621

Job Role: We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria: Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Mandatory Key SkillsInternational Support,Voice Process,Inbound Calling,outbound Calling,Customer Support*

A leading Crypto startup is hiring for the role of Customer Support with 2+yrs of exp in handling issues and queries by providing 24/7 multi-channel support. They must have basic understanding of cryptocurrency, blockchain KYC, and AML regulations. Required Candidate profile -3+yrs of exp in Customer Support preferably in a start-up or cryptocurrency firm. -Willingness to work in a 24/7 rotational shift.( Tuesday off ) -Fluency in English, Hindi and regional is an add on

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR VOICE PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Undergrads/Grads all can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- UPTO 20K FOR FRESHERS UPTO 27K FOR EXPERIENCED WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- NOIDA SECTOR 60/63/62/127 #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #noidajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #noida #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #noidajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints #ecommerceprocess

Job Role: We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria: Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Perks & Benefits: Competitive salary package Growth opportunities within the organization Incentives based on performance Training & development support Mandatory Key Skills Cold calling,Lead generation,sales Development,Outbound Marketing,CRM Tools,BPO,International voice,Customer Care*

Role- Customer Support Executive Min- 0-2 Yrs Exp Into Customer Service Any Graduate CTC- 3.5 - 6.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

As an Associate in Accounts Receivable at WNS in Pune, Maharashtra, your role will involve task prioritization, addressing broker inquiries, managing email communications, and collaborating with team members to effectively resolve customer complaints. Key Responsibilities: - Prioritize tasks effectively - Address broker inquiries - Manage email communications - Collaborate with team members to resolve customer complaints Qualifications Required: - Hold a B.Com degree - Demonstrate exceptional accuracy in reconciliations and query resolution - Detail-oriented individual with the ability to thrive in a dynamic environment At WNS, you will have the opportunity to contribute to business growth, develop your skills, maintain work-life balance, access the latest technology, work in a collaborative environment, undergo professional training, engage in professional networking, have opportunities for promotion, receive recognition and performance awards, and gain valuable work experience. Requirements: - Minimum age of 18 years - Basic computer skills - Physically and mentally healthy - Experience in the related field preferred - Minimum education of high school diploma - Able to work in a team - Good communication skills - No criminal record - Willing to be placed in the designated work location,

Job Title: Senior Executive Premium Credit Card Customer Service (Confidential Client) Job Description: We are hiring for a leading Financial Services organization (Confidential Client) for their Super Premium / HNI Customer Service team . As a Senior Executive Premium Credit Card Customer Service , you will be responsible for delivering exceptional service to high-value customers across multiple channels (voice, email, chat). The role involves handling escalations, ensuring adherence to process TATs, and coordinating with cross-functional teams to resolve customer issues. Key Responsibilities: Manage customer interactions for premium / HNI credit card customers across channels (Voice, Email & Chat). Ensure first-time resolution and adherence to defined TATs. Handle escalations and early warning signals proactively. Coordinate with Sales, Risk, Product, Pricing, and Collections teams for quick resolution and process improvements. Maintain process documentation and compliance adherence . Drive CSAT scores , productivity and accuracy. Lead and mentor a small team (if applicable). Required Skills & Experience: 3–8 years of experience in Credit Card or Banking Customer Service (mandatory). Experience in blended processes (voice + email/chat). Exposure to premium / HNI customer handling . Team handling experience preferred. Strong communication, problem-solving and stakeholder management skills. Graduate in any discipline (full-time or correspondence). Key Competencies: Stakeholder Management Analytical & Problem Solving Ability Detail Orientation Customer Experience Mindset Shift & Location: Location: Gurgaon (DLF), Haryana Shifts: 5 days working; Day shift; roster/rotational week-offs. Should be willing to attend a Face-to-Face Interview at Gurgaon .

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. • Follow up customer calls wherever is necessary • Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. • Follow established processes and procedures to maintain service quality. Desired Skills and Requirements: • Exp& Fresher Any Graduate (Pass out 2023) • Proven experience in a customer support role, preferably in an inbound call center environment. • Proficient in relevant computer applications • Having accounting knowledge is a plus. Excellent communication and active listening skills. Languages : English & Marathi, Malayalam Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization. Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. • Follow up customer calls wherever is necessary • Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. • Follow established processes and procedures to maintain service quality. Desired Skills and Requirements: • Only Fresher Any Graduate (Pass out 2023) • Proven experience in a customer support role, preferably in an inbound call center environment. • Proficient in relevant computer applications • Having accounting knowledge is a plus. Excellent communication and active listening skills. Languages : English & Marathi Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization. Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

WBO:CCPH Team INTERNAL USAGE: No. of Vacancies: Reports to: Senior Manager / AVP Is a Team leader Y/N Team Size: Grade: Officer/Assistant Manager /Deputy Manager Business: Corporate Center Department: Wholesale Banking Operations Sub - Department: Transaction Banking Operations Location: Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges) About Role CCPH Team is responsible for processing of transactions within TAT in an error free manner. They have to ensure that all activity is carried out as per defined process. They are responsible for resolving queries raised by Clients, Business and Branches. They are also responsible for following up effectively with the Clients / Branches for any errors detected before & after processing of transactions Key Responsibilities Ensure Data Entry / Uploading / Receipt Marking / Updation of various transactions Ensure Signature verification of Mandates Responsible for the follow up with various stakeholders Ensure query resolution Ensure 100 % Accuracy in Transaction Processing and Master Creation within TAT Responsible for the completion of signature verification for the allotted mandates within TAT Ensure completion of follow-up within TAT Qualifications Optimal qualification for success on the job is: Graduate/ MBA preferred Additional Certificate course related to Banking sector Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

WBO:CCPH Team INTERNAL USAGE: No. of Vacancies: Reports to: Senior Manager / AVP Is a Team leader Y/N Team Size: Grade: Officer/Assistant Manager /Deputy Manager Business: Corporate Center Department: Wholesale Banking Operations Sub - Department: Transaction Banking Operations Location: Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges) About Role CCPH Team is responsible for processing of transactions within TAT in an error free manner. They have to ensure that all activity is carried out as per defined process. They are responsible for resolving queries raised by Clients, Business and Branches. They are also responsible for following up effectively with the Clients / Branches for any errors detected before & after processing of transactions Key Responsibilities Ensure Data Entry / Uploading / Receipt Marking / Updation of various transactions Ensure Signature verification of Mandates Responsible for the follow up with various stakeholders Ensure query resolution Ensure 100 % Accuracy in Transaction Processing and Master Creation within TAT Responsible for the completion of signature verification for the allotted mandates within TAT Ensure completion of follow-up within TAT Qualifications Optimal qualification for success on the job is: Graduate/ MBA preferred Additional Certificate course related to Banking sector Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

Role Overview: As a Customer Service Executive at the Loan Center, your primary responsibility will be to assist the company in addressing the needs of customers, partners, and other stakeholders by providing query resolution and acting as brand ambassadors. Your role is crucial in ensuring excellent customer service and promoting customer centricity within the organization to drive organic growth and enhance service quality. Key Responsibilities: - Provide excellent customer service by resolving queries and issues promptly, taking ownership of customer problems, and ensuring their resolution. - Promote customer centricity by engaging with customers, enhancing their service experience, and implementing strategies to improve service quality. - Develop and implement service procedures, policies, and standards to ensure efficient operations and enhance productivity. - Recruit, mentor, and develop customer service resources to create an environment where they can excel and provide best-in-class service. - Manage the approved budget, maintain workflow priorities, and utilize resources effectively to achieve qualitative and quantitative targets. - Monitor social media platforms such as Twitter and Facebook, actively participate in discussions, and engage with customers across communities and blogs. - Explore business opportunities and focus on faster resolution times by closing the loop effectively with relevant stakeholders. - Liaise with internal teams to resolve customer complaints quickly and effectively, thereby improving the brand's image in grievance handling. Qualification Required: - Graduation in any discipline - Post Graduation in MBA or PGDM Additional Details: The ideal candidate for this role should have a minimum of 2-5 years of experience in customer service. Your focus will be on enhancing service quality, improving customer satisfaction, loyalty, and retention, and managing employee morale and engagement levels to deliver the best possible service to customers.,

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of Assistant Manager or Team Manager experience in Banking/BFSI contact center. Strong leadership, problem-solving, and communication skills. Experience in KPI management, escalation handling, and team development. Familiarity with CRM tools, banking systems, and contact center operations.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Role & responsibilities : Implementing and maintaining efficient email processes and workflows. Ensuring timely and accurate responses to emails and inquiries. Sorting and categorizing incoming emails based on priority and content. Responding to customer inquiries and resolving issues via email communication. Collaborating with other departments to streamline cross-functional email processes. Monitoring email performance metrics and suggesting improvements. Ensuring compliance with email communication regulations and policies. Preferred candidate profile :- Any Graduate Candidate should be a working professional.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Designation : Customer Support Executive Location : Mumbai Job Type : Full - Time - on Site Position Overview: As a Customer Support Representative in WBN, youll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN s products. Key Responsibilities: Customer Interaction: Handle inbound customer calls and respond to inquiries in a polite and professional manner. Provide clear and accurate information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate complex or sensitive issues to the relevant team. Issue Resolution: Identify and resolve customer issues promptly over the phone. Guide customers through troubleshooting steps where required. Record details of customer queries and resolutions in the CRM system. Follow up with customers when necessary to ensure satisfaction. Product/Service Knowledge: Maintain a good understanding of products, services, and company policies. Stay updated on new features, offers, and processes to assist customers effectively. Upselling: While resolving queries, promote relevant products or services to customers to drive revenue. Collaboration: Coordinate with other teams to ensure smooth customer service. Share feedback and suggestions to improve processes. Requirements: Excellent communication skills in English and Hindi. Good listening skills and the ability to explain information clearly. Customer-focused approach and a polite, professional telephone manner. Strong problem-solving abilities. Experience in a customer service or call center role handling inbound calls is preferred. Basic computer knowledge; familiarity with CRM systems is a plus. -Apply here- "Close (esc)" Product Added to cart is better on the app. Try now!

Roles Responsibilities Designing and managing KPIs for PAN IndiaDesign and drive strategy to increase premium, market share and drive productivity via channel managers and business team Timely tracking the sales performance through various organizational metrics and MIS to ensure business efficiency and adherence to quality and compliance Handling escalations by resolving queries raised by partners and customers and ensuring a prompt response Assist and train business team for new and existing products or process through periodical training interventions Engage and coordinate with various cross functional teams for seamless service deliveries to meet business requirement Launch monthly channel goalsheet and prepare presentations for the performance updates on a regular basis Track channel deliverables and provide key inputs basis analysis to improve channel performance and achieve channel objectives Timely delivery to adhoc channel related data requirements and analysis

Process: International Voice Process Experience: 6 Months to 2 Years Shifts: Rotational (Including Night Shifts) Work Mode: [On-site] Job Role We are hiring enthusiastic and customer-oriented professionals for our International Voice Process . Key Responsibilities Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Incentives based on performance Skills: problem-solving,bpo,basic computer skills,voice process,international voice process,typing skills,communication skills , communication , customer , customer serviceKeywordscustomer service,international voice process,computer skills,international bpo,customer support,customer care,chat process,non voice process,semi voice,email support,inbound process,voice support,voice process*Mandatory Key Skillscustomer service,international voice process,computer skills,international bpo,customer support,customer care,chat process,non voice process,semi voice,email support,inbound process,voice support,voice process*

Position 1 - Designation - Accounts Assistant Job Profile Invoice Processing Experience 3 to 5 Years Key Skills Require - SAP Job Summary: Process and validate vendor invoices in SAP, ensuring accuracy and completeness. Match invoices against purchase orders and goods receipt notes (GRNs). Identify and resolve discrepancies in invoices, purchase orders, and payments. Ensure timely invoice posting Collaborate with internal teams such as Procurement and Warehouse to resolve issues. Maintain accurate records and documentation for audit purposes. Follow company policies and compliance standards in all AP activities. Position 2 - Designation - Accounts Assistant Job Profile - Helpdesk Queries Experience - 2 to 3 Years Key Skills Require SAP, Should be good with communication (Written and Verbal), Ticketing Job Summary Act as the first point of contact for all Accounts Payable-related helpdesk queries via email / ticketing system. Investigate and resolve issues related to invoice processing, payments, vendor master data, and purchase orders in SAP. Coordinate with internal departments (Procurement, Finance, Operations) and external vendors to resolve discrepancies. Log, track, and update the status of helpdesk tickets and ensure SLA adherence. Escalate complex issues to senior team members or management when required. Maintain documentation of helpdesk resolutions and contribute to the knowledge base. Identify recurring issues and suggest process improvements to reduce query volume.

Hiring for international E commerce voice process US shift location: Electronic city salary : freshers - 21k TH , experienced 32k TH both way cab for experinced minimun 1 year of international voice experience in mandate 5 days of working

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in Noida? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- Customer Support Executive Salary - 20kctc to 30kctc days working Rotational Shifts LOCATION- Noida Roles and Responsibilities * Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat. * Process customer orders, answer questions about products/services, and address concerns in a timely manner. * Maintain accurate records of customer interactions using CRM software. * Escalate complex issues to senior team members or supervisors as needed. Desired Candidate Profile * Excellent communication skills with the ability to articulate thoughts clearly over the phone/video conferencing. * Proficiency in handling multiple tasks simultaneously while maintaining attention to detail. * 0-4 years of experience in sales/customer support role. INTERVIEW MODE- WALK-IN INTERVIEW For more details contact on this Number between 10am to 7pm: Regards, Monika Singh (7266822602) (HR Executive) ShiningStarsITPL #jobs#freejobs#customerservice#sales#insidesales#Noida#delhi#telesales#BPO