744 Query Resolution Jobs

Spes Manning Solutions is actively seeking dedicated and customer-focused individuals to join our team as a Customer Service Representative . This is a great opportunity for professionals who are passionate about delivering exceptional support. We are looking for individuals who can handle both voice and chat inquiries, providing prompt and professional service to our international clients. Key Responsibilities Deliver excellent customer support via both voice and chat platforms. Resolve customer queries promptly and professionally. Ensure a high standard of service to enhance client satisfaction. Maintain clear communication and a positive attitude in every interaction. Who We're Looking For For Experienced Candidates: Prior experience in international voice processes . Strong verbal and written communication skills . For Freshers: Good communication skills are a must. A strong willingness to learn and grow in the customer service industry. Qualifications & Requirements Qualification: Undergraduate or Graduate . Work Schedule: Comfortable with a 5-day work week and 2 rotational days off . Important Note: Candidates should not have a career gap of more than 6 months in the last 2 years. Why Join Us Competitive salary , based on your experience. Complimentary two-way cab service for your commute. In-depth training and excellent growth opportunities . Interested in Joining To apply for this position, please call or WhatsApp your resume to: HR Mangesh Phone: +91 9225755444 Email: [HIDDEN TEXT]

Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Ahmedabad (PAN India candidates can apply/ Virtual interviews) Position: Chat Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts && rotational shifts Basic computer knowledge Perks && Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health && Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives

Accounts Payable Coord I Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life . Discover what our 29,000 employees, across 110 countries already know. Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. WhyBecause when we bring together diversity of thoughts, backgrounds, cultures, and perspectives we re able to create a place where everyone feels like they belong. Job Responsibilities Duties & Responsibilities: Payment Processing Run payment batches (e.g., PPR Payment Process Request) Monitor payment statuses and resolve errors Validate payment files before transmission Payment Formats Understand seeded formats (e.g., NACHA, SEPA, ISO20022) Assist in testing and validating custom formats Reconciliation Support Help with bank statement uploads Match payments with bank transactions Issue Resolution Investigate payment rejections or failures Log and track issues using internal ticketing systems Review AP share mailbox for invoices and approval based upon assignment Review AP share mailbox for inquires based upon assignment and respond within 48 hours; urgent request within 24 hours to vendor and/or internal customer Ensures all types of payments (check, ACH, wires) are made in a timely manner and are corded in Oracle accounts payable system Ensures proper approvals are included on all payments to be processed Creates check runs, EFT and wire payment batches, including preliminary register Reviews printed checks for accuracy and signatures Investigation of aged creditor balances exceeding supplier payment terms and collection of credit balances owing Assists in month end closing preparing monthly accruals Maintains files and documentations thoroughly and accurately, in accordance with company policy and accepted accounting practices. Comply with process controls outlined in narratives to meet Sarbanes-Oxley internal controls objectives. Maintain Update SOP s and operating guidelines timely. Maintain Learning Logs Follow up on invoices under queries, on hold and pending with approvers Reviewing payment exceptions & on hold documents. Qualifications: Prior Accounts Payable experience for 01 to 03 Years in Payment Processing Hands-on experience in query resolution and reconciliation Strong Excel skills at least intermediate level Experience of working in a multi-currency environment Strong organizational skills Good communication skills Ability to communicate well when working with colleagues/clients in other countries Attention to detail and accuracy Desirable: Experience of using Oracle ERP system Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Job Role - As an associate - Customer Support your primary responsibility is to ensure the satisfaction and loyalty of our cherished customers. Your role goes beyond merely addressing inquiries and resolving issues; you are a critical part of our customer experience, directly influencing the success of our company. Role responsibilities - Customer Engagement: Interact with customers through phone, live bus chat, and email to provide exceptional support during their commute. Issue Resolution: Respond promptly to customer inquiries, resolving concerns and ensuring a positive experience at all stages of the commute. Team Coordination: Collaborate with the team to coordinate workflows, ensuring a seamless support process. Positive Attitude and Expertise: Maintain a positive and empathetic approach, with in-depth knowledge of our business and industry updates. Enhancing the Cityflo Experience: Strive to exceed customer expectations and uplift the Cityflo experience by delivering exceptional hospitality and support.

We are Hiring Customer Support Executive with 2–5 yrs of experience who will Handle customer queries via call/email/chat, resolve issues, maintain records, and ensure satisfaction. Strong Hindi & English communication required.

Amy Cab - Online Cab Booking is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience Required Skills: Candidates with good communication in Gujarati and Hindi along with English fluency is preferred. Available to work in any shift.

1.Resolving customer queries, issues and concerns efficiently, ensuring high customer satisfaction. 2.Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. 3. Escalating complex issues. Required Candidate profile Experience in : Maintaining a deep understanding of company products, services and policies to address customer concerns. Maintaining detailed records of customer interactions and inquiries on CRM.

Job Title: Customer Care Executive Company: Orange Tree Pvt. Ltd. Job Location: Bhandu, Jodhpur, Rajasthan Experience Required: 1-3 years (Freshers can also apply) Salary: Up to Rs.25,000 per month ( Negotiable - Depending on qualifications, interview performance, and experience) Job Type: Full-time, On-site Industry: Furniture & Lifestyle Products Position Overview: We are looking for a dynamic and courteous Customer Care Executive who will serve as the voice of the company by handling customer interactions professionally and promptly. The role involves managing pre-sales and post-sales queries, ensuring customer satisfaction, and maintaining detailed records of interactions for smooth coordination between departments. Roles & Responsibilities: Handle incoming calls, emails, WhatsApp messages, and social media queries from customers. Provide accurate information regarding products, orders, returns, shipping, and delivery status. Coordinate internally with the warehouse, sales, logistics, and technical teams to resolve customer concerns. Log customer complaints and ensure timely resolution and follow-up. Maintain proper records of conversations and service requests in CRM tools. Guide customers on product usage, returns/replacements, or customization requests. Ensure a positive customer experience by being empathetic, patient, and responsive. Escalate complex issues to higher authorities and follow through until closure. Suggest improvements in processes to enhance the customer service experience. Key Requirements: Excellent communication skills Hindi (fluent) and English (basic to good). Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to multi-task and manage time effectively. Good problem-solving attitude and a proactive approach. Patience, attentiveness, and a customer-first mindset. Strong interpersonal skills and teamwork ability. Educational Qualifications: Preferred: Graduate in any stream (B.A., B.Com, BBA, etc.) Preferred Experience: 1 to 3 years of experience in a customer support/call center/helpdesk role. Freshers with strong communication skills and willingness to learn may also apply. Why Join Us? Opportunity to grow in a fast-evolving premium lifestyle brand Friendly and professional work environment In-house training and career development Salary as per industry standards and candidate potential Employee discounts and incentives How to Apply: Interested candidates can send their updated resume along with a passport-size photo to: careers@basant.info visit our website to know more about us: www.orangetree.in

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Rashmi- 7760984460 / 9900024811 / 9686454290

Customer Support Executive – International Voice Process Location: Bangalore Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA (42K In-Hand) Contact: HR Mayur – 7357769199

As a part of this role, you will be responsible for addressing customer inquiries through phone, email, and chat in a timely and professional manner. You will play a crucial role in troubleshooting and resolving technical issues related to electric vehicles, ensuring a seamless experience for our customers. Building strong relationships with customers to promote loyalty and customer retention will be a key aspect of your responsibilities. Additionally, you will be required to maintain accurate customer records and support logs to ensure efficient documentation and tracking of customer interactions. The company is a tech-enabled platform that is dedicated to building an EV ecosystem tailored for gig economy workers and urban commuters, focusing on last-mile delivery and mobility solutions. Join us in our mission to revolutionize the way people commute and deliver goods with sustainable and innovative electric vehicle solutions.,

As an HR Supervisor in this role, you will be responsible for bulk hiring and onboarding of candidates. Your tasks will include maintaining MIS, managing master data of employees, monitoring daily shift attendance, and ensuring the personal files of employees contain accurate bank account details. Additionally, you will be expected to address and resolve queries from a large workforce of 300+ employees. It is essential that you possess knowledge about compliance and audit procedures to ensure the smooth functioning of HR operations. This position is a full-time, temporary role with a contract length of 11 months. The work schedule is during morning shifts, and the job is based on-site. To excel in this role, you should have at least 1 year of experience as an HR Supervisor. Knowledge of Provident Fund management will be beneficial for this position. Join our team and contribute to the efficient management of HR processes and employee relations.,

Dear Candidate, Urgent opening with leading NBFC. Designation : Service RM CTC : Upto 13 LPA Location : Ahmedabad Job Responsibilities : Conducting Client Services operations across Gujarat for HNI clients resulting into excellent client satisfaction. Responsible for overseeing the onboarding process for new clients, actively engaging with them to ensure a smooth and seamless onboarding experience. Coordinating and taking approvals from clients for market trade and coordinating with the dealer for the execution of the trade on as instructed or CMP for the client. Conducting thorough checks on bank balances and broking ledgers for clients, collecting necessary margins for trades, and ensuring proactive measures to prevent penalties by monitoring any shortfalls. Additionally, ensuring timely settlement of funds in the trading account to maintain financial integrity. Taking care of AIF, PMS, Mutual Fund Transactions, Equity market trades, commodity trades, LAS accounts Ensuring every Drawdown for the AIFs are paid on time by tracking the last drawdown date and sending reminder mail well in advance to the client and even calling and informing about the same, providing accurate bank accounts for funds transfer. Ensuring quarterly interest payments, disbursements and loan repayments for LAS accounts are done seamlessly within deadline. Handling POA as well as executionery clients payouts and ensuring no payout is delayed Working and Assisting client and their CA for the advance tax reports, resolving quires and ensuring tax is been paid on time Managing consult, Mandate Accounts and Family office accounts transactions for the clients and their close relatives who are residing overseas. Independently conducting trainings for the service managers regarding producers and completing the task within TAT Enforcing high discipline and norm adherence, synchronizing with superiors for cross teams and innovative suggestions to improve operational functioning Participated in projects centered around fostering a digital mindset and demonstrated tangible improvements in systems. Notably, the implementation of these initiatives resulted in increased efficiency among service managers, showcasing the positive impact of the digital mindset on overall operational effectiveness. Interested candidate can reevrt back with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973

About Holcim: Holcim is the global leader in innovative & sustainable building solutions and construction materials. For more than 100 years the company has successfully expanded over 70 countries and our 70,000 people around the world are passionate about building progress across four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products. Our purpose is to build infrastructure in the smartest and most efficient way, making cities greener and improving the life standards for our communities. Holcim Global Hub Services Private Limited has been set-up as the captive business services center in 2019 in India to support Holcim group globally. Currently, the center is fully operational and is servicing 25+ operating entities across Europe, Australia & New Zealand, LH Trading and India. We aim to deliver sustainable value to the business driven through innovation, hyper automation, talent and exceptional collaboration with our operating entities and regional service centers. Scope of work: The Service Desk role would be responsible for front ending and receiving all the enquiries from vendors or employees and channelizing and directing them to the right team within BSC. He/ She would need to ensure that overall delivery of services meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Responsibilities: Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses) Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Collaborate with the Service Management team to understand and effectively implement SLA. Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; Job Location: Airoli Shift timing: 3am to 12pm (Home pick up available) Working days: Monday to Friday

Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Ahmedabad (PAN India candidates can apply/ Virtual interviews) Position: Chat Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts && rotational shifts Basic computer knowledge Perks && Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health && Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives

Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Ahmedabad (PAN India candidates can apply/ Virtual interviews) Position: Chat Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts && rotational shifts Basic computer knowledge Perks && Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health && Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives

Job Title: Customer Support Executive Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan) Salary: 23,000 to 38,000 CTC (Including PLI) Experience: Freshers & Experienced both can apply Process Type: International Voice & Non-Voice Job Description: We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude. Key Responsibilities: Handle and resolve customer queries through calls, emails, or chat Ensure customer satisfaction by delivering accurate and timely support Escalate unresolved issues and follow up for resolution Build a positive relationship with customers Maintain process compliance and service quality standards Eligibility Criteria: Qualification: Any Graduate Good verbal and written communication skills in English Basic computer knowledge Willingness to work in rotational shifts Additional Benefits: 14 days hotel stay provided for outstation candidates Assistance with travel arrangements (bus/train ticket) Overtime, shift allowance, and performance incentives (as per business need) Interview Process: Initial Screening Talent Acquaintance Registration Candidate HR Interview Virtual or Face-to-Face (within 48 hours of registration) Operations Round (within 72 hours of HR round) Travel Ticket Required within 24 hours of receiving the offer letter

Job Title: Technical Support Executive Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan) Salary: 23,000 to 38,000 CTC (Including PLI) Experience: Freshers & Experienced both can apply Process Type: International Voice & Non-Voice Job Description: We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude. Key Responsibilities: Handle and resolve customer queries through calls, emails, or chat Ensure customer satisfaction by delivering accurate and timely support Escalate unresolved issues and follow up for resolution Build a positive relationship with customers Maintain process compliance and service quality standards Eligibility Criteria: Qualification: Any Graduate Good verbal and written communication skills in English Basic computer knowledge Willingness to work in rotational shifts Additional Benefits: 14 days hotel stay provided for outstation candidates Assistance with travel arrangements (bus/train ticket) Overtime, shift allowance, and performance incentives (as per business need) Interview Process: Initial Screening Talent Acquaintance Registration Candidate HR Interview Virtual or Face-to-Face (within 48 hours of registration) Operations Round (within 72 hours of HR round) Travel Ticket Required within 24 hours of receiving the offer letter

Job Title: Customer Support Executive Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan) Salary: 23,000 to 38,000 CTC (Including PLI) Experience: Freshers & Experienced both can apply Process Type: International Voice & Non-Voice Job Description: We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude. Key Responsibilities: Handle and resolve customer queries through calls, emails, or chat Ensure customer satisfaction by delivering accurate and timely support Escalate unresolved issues and follow up for resolution Build a positive relationship with customers Maintain process compliance and service quality standards Eligibility Criteria: Qualification: Any Graduate Good verbal and written communication skills in English Basic computer knowledge Willingness to work in rotational shifts Additional Benefits: 14 days hotel stay provided for outstation candidates Assistance with travel arrangements (bus/train ticket) Overtime, shift allowance, and performance incentives (as per business need) Interview Process: Initial Screening Talent Acquaintance Registration Candidate HR Interview Virtual or Face-to-Face (within 48 hours of registration) Operations Round (within 72 hours of HR round) Travel Ticket Required within 24 hours of receiving the offer letter

Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Handling RBI exclations on Desk. All such Grievances are entered into our Complaint Management System for further resolution. Nodal Officer is a representative of Customer and ensures appropriate resolution by interfacing with different functions within credit Card. Interested candidates call me 8447044349

Job Title: Client Service Manager Background Verification (BGV) Department: Client Relations / Operations Location: Bangalore Employment Type: Full-time Role Overview The Client Service Manager will be responsible for managing client relationships, ensuring timely and accurate delivery of background verification services, and driving customer satisfaction. This role acts as a bridge between clients and internal teams, ensuring smooth onboarding, execution, and resolution of client queries. Key Responsibilities Serve as the primary point of contact for assigned clients in the BGV domain. Understand client requirements and customize verification processes accordingly. Coordinate with internal verification teams to ensure timely completion of cases. Monitor SLAs and KPIs to maintain service quality and turnaround time. Handle escalations and resolve client issues with professionalism and urgency. Conduct regular client reviews and feedback sessions. Maintain accurate documentation and reports for client interactions and service delivery. Collaborate with sales and operations teams for client onboarding and renewals. Identify opportunities for upselling or cross-selling BGV services. Required Skills & Qualifications Bachelors degree in Business Administration, HR, or related field. 7+ years of experience in client servicing, preferably in the BGV or HR services industry. Strong communication and interpersonal skills. Ability to manage multiple client accounts and prioritize tasks. Proficiency in CRM tools and MS Office Suite. Problem-solving mindset with attention to detail. Knowledge of BGV processes, compliance standards, and industry best practices. Preferred Attributes Experience working with large enterprise clients. Familiarity with data privacy laws and employment verification protocols. Ability to work under pressure and meet tight deadlines. A proactive attitude and customer-first approach

Black And White Business Solutions is seeking a detail-oriented and proactive Premium Handler - Analyst to join our Reinsurance Servicing team. This role is ideal for individuals with strong analytical and communication skills, who are eager to learn the intricacies of multi-currency premium processing and reinsurance operations. You will be instrumental in ensuring timely and accurate handling of premiums, resolving queries, and supporting critical reinsurance functions. We are open to freshers with strong foundational skills , as well as candidates with up to 2 years of experience. Primary Responsibilities Process multi-currency premiums (PPC - Premiums Paid by Ceding Company & PPW - Premiums Paid by Withdrawing Company) accurately and within agreed Service Level Agreements (SLAs). Prepare LPANS (Loss Portfolio Assumption Notices) , perform market submissions , and handle LORS (Lines of Reinsurance) splits efficiently. Resolve bureau queries promptly and effectively, ensuring smooth communication and data flow. Communicate proactively with stakeholders , both internal and external, to ensure clarity and address potential issues. Handle various internal and external inquiries related to premium processing and reinsurance operations. Assist team members in query resolution , contributing to collective knowledge and problem-solving. Prepare accurate and timely internal reports for management and operational insights. Perform thorough document analysis and calculations related to reinsurance premiums and other financial data. Secondary Responsibilities Contribute significantly to team success through collaborative efforts and a commitment to continuous improvement initiatives. Demonstrate willingness to work extended hours when required to meet critical deadlines or business demands. Maintain flexibility with work shifts to support global operations and rotational shift schedules. Skills and Competencies Proficiency in MS Office Suite (especially Excel) for data handling, analysis, and reporting. Strong analytical and communication skills (both verbal and written) to interpret data, convey information clearly, and interact professionally. Exceptional attention to detail and a deadline-oriented approach to ensure accuracy and timely completion of tasks. A true team player with a proactive attitude , eager to take initiative and support colleagues. Qualifications Education : Bachelor's or Master's degree (any discipline). Experience : 0-2+ years preferred (open to freshers with demonstrable analytical and communication skills). Career Path This role offers a structured career progression from Entry-level to mid-level growth within the Reinsurance Servicing domain (Trainee > Advisor > Sr. Advisor > Specialist), providing clear advancement opportunities. Other Details Selection Process : Comprehensive interviews complemented by relevant assessments (as applicable). Salary & Benefits : Competitive compensation and benefits package as per company standards. Perks : Enjoy the flexibility of a Hybrid work model , access to robust learning & development programs , and gain valuable global exposure within a multinational corporation. Contact: HR Deekshitha Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 8067432405 | Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Job description The Category Operations Analyst, Target Plus (T+) will have the responsibility to ensure delivery of retail fundamentals related to inventory, price, item listings, etc to support overall health of the business enabling financial goals for the categories. You will enable the T+ strategy and vision implementing operational routines and practices including systems and tools to be a catalyst and drive successful business outcomes. You will play a key role defining and tracking operational best practices, driving process improvements as well as product integration that will enable the operations and business teams to function efficiently and effectively. Your success in the role will be determined by your ability to collaborate and partner with various cross functional teams within and outside Target plus and deliver outcomes taking into account the upstream and downstream complexities. Your responsibilities will include, but will not be limited to: Operations: Inventory Management: Responsible for monthly reporting to leadership, highlighting progress towards inventory goals, tracking performance, and presenting improvement plans. Oversee the implementation of identified improvements to enhance inventory management efficiency and meet organizational objectives. Manage inventory for top sellers including communication Inventory management tools and processes defined and improvements successfully including inventory forecasting tools and partner insights Seller Management Ensure all partner and seller requests and queries are responded to within defined Service Level Agreements (SLAs). Identify and implement processes and tools to optimize response times and overall efficiency in query resolution. SKU channel movement Ensure SKU/ Item movement between channels is successfully executed with accuracy and timeliness, Define and implement necessary process guardrails based on profitability and risk assessment. Other operational activities and deliverables Develop and implement process improvements to driver operational productivity and reduce waste - Identify operational bottlenecks, resolve issues, and optimize workflows for efficiency. Create and improve training materials and process documentation for Category Operations team and discover efficiencies that help team members do their best work using the defined standardized best practices: Responsible to design and implement best practices, communication, training, tools, and other resources to enable process stability and sustainability. Support work streams as part of process diagnostics and design to identify impactful opportunities for operational improvements across end-to-end value streams. Leverage data and insights to identify trends, detect issues, and support proactive decision-making. Monitor team and category goals, and lead ad-hoc projects to drive successful outcomes Category operations : Shape processes and solutions for the future while delivering improved business outcomes in collaboration with various global partners across US and India Deliver Operational Excellence through people, process and technology via continuous improvement: Process optimization by Implementation of process standardization, process streamlining and automation. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: Four-year degree or equivalent experience 4+ years of overall experience, preferably in retail Broad retail merchandising, marketing, and operations experience with proven ability to drive results within a Matrix Organization Proficiency in excel and data visualization tools with effective planning, organizational, and data-driven decision-making skills. Ability to communicate effectively, both verbal as well as written, together with storytelling and presentation skills. Possess Strong cognitive skills with the ability to demonstrate courage, think critically, and drive results. Proactive in identifying and solving problems with structured problem-solving skills and ability to structure ambiguous problems, analyze complex processes, synthesize data and results, and deliver insights and solutions. Demonstrated ability to drive projects and coach other project team members. Ability to develop partnerships to collaborate effectively with various stakeholders as well as be a change agent with the ability to influence change without authority.

Black And White Business Solutions is actively seeking dedicated and enthusiastic individuals for the International Voice Process - Customer Service role. We are looking for candidates with exceptional verbal communication skills in English and a strong commitment to resolving customer queries efficiently within a fast-paced international voice process environment . This position is ideal for immediate joiners who are passionate about delivering outstanding customer satisfaction and maintaining high service quality standards. Key Skills Required Excellent verbal communication in English : Ability to articulate clearly, concisely, and professionally to an international customer base. International voice process handling : Demonstrated experience or strong aptitude for managing customer interactions over the phone in a global context. Customer query resolution : Proven ability to understand, analyze, and effectively resolve customer issues and concerns. Call documentation & CRM usage : Proficiency in accurately logging call details and utilizing Customer Relationship Management (CRM) systems to track interactions. Active listening & problem-solving : Capacity to listen attentively to customer needs and apply critical thinking to find effective solutions. Ability to handle pressure and high call volumes : Demonstrated resilience and efficiency in a demanding call center environment. Basic computer and typing skills : Fundamental computer literacy and efficient typing speed for swift data entry and navigation. Roles and Responsibilities Handle inbound and outbound calls for international customers in a professional and courteous manner, ensuring a positive customer experience from initial contact. Resolve customer queries efficiently and ensure high levels of satisfaction by providing accurate information, troubleshooting issues, and offering appropriate solutions. Document all interactions accurately in internal systems, maintaining detailed records of customer requests, resolutions, and follow-up actions for future reference and compliance. Maintain call quality standards and strictly follow company procedures and guidelines to ensure consistency and excellence in service delivery. Escalate complex issues to the appropriate department when necessary, ensuring that challenging problems are addressed by specialized teams in a timely manner. Work towards achieving daily/weekly performance targets , contributing to overall team goals and operational efficiency in areas such as call handling time, first call resolution, and customer satisfaction scores. Stay updated on products, services, and process changes through continuous learning and training, ensuring up-to-date knowledge to assist customers effectively. Collaborate with team members and supervisors for consistent service quality, sharing best practices and contributing to a supportive team environment. Qualifications 10 + 2 OR Graduates CTC Range Upto 3.5 LPA (Based On the Previous CTC) Notice Period Immediate Contact: Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432490 | WhatsApp: 9591269435 Email: [HIDDEN TEXT] | Website: www.blackwhite.in

You should be well versed with detailed back-end operation processes related to MF, Life and General Insurance, and Fixed income. Your knowledge should cover all process related to different financial asset classes. It will be your responsibility to create and update product process flow charts to ensure seamless and error-free processes. Experience in handling various portals for investment execution in different financial companies, including BSE Star Platform for MF transactions, is required. Your daily tasks will involve online/offline execution of MF, Insurance, General Insurance, and Fixed income products such as purchase, redemption, switch, renewal, claim settlement, and quote generation. Additionally, you will be expected to prepare and maintain daily transaction reports and MIS, coordinate with various companies for transaction and client-related issues, and resolve queries from processing houses. Multitasking and high-speed error-free transactions are essential, along with efficient coordination with clients for transaction and query resolution related issues. You must have 2-4 years of experience in wealth advisory, financial portfolio companies, or financial advisory firms handling backend operations. A Graduation/MBA/BBA degree with at least 65% marks is required, along with certifications in various asset classes. Other essential skills include being humble and soft-spoken, having excellent command over verbal and written English communication, expertise in Excel and PowerPoint, high customer orientation, willingness to stretch as per workload, experience in handling ticketing systems, and strong ownership towards work and assigned tasks. The salary package will be as per company standards. This position is only open to female candidates from in and around Navi-Mumbai.,