2058 Complaint Handling Jobs

Responsibilities: * Manage customer relationships through effective handling & engagement * Resolve complaints promptly with empathy & professionalism * Meet high standards of customer satisfaction & query resolution Health insurance Annual bonus Provident fund

Conduct regular visits to customer sites. Perform raw material audits at customer locations. Visit customer sites to identify and resolve quality-related issues or complaints. Address and manage any quality concerns and claims raised by customers. Possess sound knowledge of tempering and heat treatment processes. Demonstrate understanding of quality control procedures and standards. Experience in project handling is preferred. Proficiency in basic MS Office applications (Word and Excel). Self-motivated with a strong sense of responsibility. Willingness to travel as required.

Manage customer orders and SAP entries efficiently. Record & dispatch samples within standard TAT, sharing COA, AWB, specifications. Maintain strong customer communication and ensure OTIF compliance. End-to-end customer service excellence.

As an HR Executive, your role will involve designing compensation and benefits packages, implementing performance review procedures, developing fair HR policies, and ensuring employee compliance. Your key responsibilities will include: - Implementing effective sourcing, screening, and interviewing techniques - Assessing training needs and coordinating learning and development initiatives for employees - Monitoring the HR department's budget - Acting as the point of contact for labor legislation issues - Managing employee grievances - Creating and running referral bonus programs - Measuring employee retention and turnover rates - Overseeing the daily operations of the HR department To excel i...

Role Overview: You will be joining MCX as a Manager in the Investor Services Department based in Mumbai. MCX values career growth and offers exciting opportunities for ambitious professionals to excel in their chosen area of expertise. As part of the team, you will be responsible for handling investor complaints and disputes, providing secretarial assistance on arbitration matters, coordinating investor awareness programs, and ensuring timely closure of cases within specified Turn Around Time (TAT). Key Responsibilities: - Handling investor complaints and disputes efficiently - Receiving complaints and forwarding them to relevant parties - Scrutinizing complaints and following up with partie...

As a Domestic Tour Packages Sales & Operations Executive at B M The Traveller Choice, your role will involve managing end-to-end sales and operations for domestic travel packages. You will ensure a seamless experience for clients from inquiry to post-tour support. Key Responsibilities: - Respond to customer inquiries via phone, email, and walk-ins, providing information on domestic tour packages. - Understand client requirements to suggest suitable travel options and itineraries. - Prepare and send customized tour quotations, following up to close leads effectively. - Maintain and cultivate relationships with both B2C and B2B clients. - Meet monthly sales targets to drive business growth. - ...

As a General Manager of Service, you will be responsible for managing the entire after-sales operations in the automobile sector. This includes overseeing the workshop, bodyshop, CRM, and parts coordination. Your key responsibilities will include: - Improving Customer Satisfaction Index (CSI) - Controlling Turnaround Time (TAT), productivity, and efficiency - Ensuring compliance with Hyundai service Standard Operating Procedures (SOP) and audits - Leading a large team consisting of advisors, technicians, CRM personnel, and drivers - Coordinating with Hyundai Service Field Teams - Handling escalated complaints and high-value customer grievances - Conducting daily performance reviews and month...

As a Procurement and Operations Executive, your role involves ongoing project execution of purchase orders and follow-up until the delivery of materials. You will be responsible for end-to-end customer order management for import, export, or domestic supply, including interacting with manufacturers and suppliers to negotiate commercials. Your tasks will include preparation, acknowledgment, and issuance of purchase orders, tax invoices, pro-forma invoices, and schedules within definitive timelines. Additionally, you will review and coordinate artwork approval, interact with clients and suppliers" supply-chain/operations or logistics team, and place orders on suppliers while ensuring timely pr...

As a Service Head at our company, your role will involve the following key responsibilities: - Develop and implement after-sales service plans to enhance customer satisfaction. - Address customer complaints and queries in a timely and effective manner, providing suitable solutions. - Efficiently manage the inventory of spare parts to ensure their timely availability and replacement when needed. - Demonstrate a strong understanding of RO plant operations, including water treatment processes, instrumentation, and electrical systems. - Utilize excellent communication skills to interact with customers, technicians, and other stakeholders effectively. - If managing a team, exhibit strong leadersh...

As a Complaints Handling Specialist at EQ, your role will involve providing timely and accurate responses to complaints and Internal Dispute Resolution (IDR) processes. You will be responsible for resolving high-level complex complaints from various stakeholders such as Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO). Your key responsibilities will include: - Working collaboratively with stakeholders to handle complaints effectively. - Building strong relationships with key personnel. - Potentially leading a team and coordinating their work. - Contributing to quality and compliance processes...

As a Sales Associate, your role involves ensuring high levels of customer satisfaction through excellent work ethic and time management skills. You will be responsible for developing and arranging promotional material and in-store displays, as well as ensuring adherence to SOP and store etiquette. Additionally, you will assist the store manager in stock management, maintain accurate records, and work towards monthly or annual targets. Key responsibilities include: - Inviting customers to the outlet - Introducing customers to the concept of MYOP - Demonstrating and presenting products - Supporting customers to identify the right perfume - Ensuring store cleanliness and merchandising - Conduct...

Work Flexibility : Hybrid What you will do- Investigates & document customer complaints according to applicable regulatory requirements and products. Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints. Proactive collaboration with cross functional team members to get resolution on customer complaints. Timely closure of customer complaints; Collaborates effectively with cross functional and divisional partners to achieve goals Effectively adapts style in global interactions accordingly. Develop understanding of Stryker products and processes What you will need- R...

Job summary - As an Assistant Manager Field Service at Atomberg Technologies, you will be responsible for driving exceptional post-sales service experiences in your designated territory. You will manage a network of Authorized Service Providers (ASPs) and Channel Partners to ensure swift complaint resolution, product servicing, and partner training. Your role will involve performance monitoring, enabling service readiness for new product launches, and ensuring operational compliance across service partners. A critical part of your job will be to ensure that 80% of customer complaints are resolved within 24 hours, while also enhancing the reach and quality of Atomberg’s service ecosystem. Wha...

Process name - JFL Process (Inbound customer service) Minimum 12th pass Experience: fresher are ok Good Communication Salary: 15,500 In-hand Required Candidate profile Qualification:- HSC Pass Location:- Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Ritul - 7796427033 (Call and What's app) Perks and benefits Team Parties, Friendly Workplace, Holidays

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across...

Hiring Sales Executives for US Process (Noida/Gurugram). Night shift | Min 6 months exp | Excellent comms | High incentives | Immediate joiners preferred. CONTACT-HR RADHIKA SHARMA 8557061433

Job Title: Customer Relationship Executive in Retail Sector Location: Chandigarh Department: Customer Service Reports to: Customer Relationship Manager Position Summary: The Customer Relationship Executive (CRE) will be responsible for building and maintaining strong relationships with retail customers to ensure high levels of customer satisfaction, loyalty, and repeat business. The role involves understanding customer needs, resolving queries efficiently, managing post-sale engagement, and supporting the store or retail brand in delivering an excellent customer experience. Key Responsibilities: Act as the first point of contact for customers, addressing inquiries, feedback, and complaints i...

You will be responsible for the following tasks: - Answering customer inquiries by addressing questions, providing information, and resolving issues. - Handling complaints by listening to customer concerns and finding solutions. - Providing customer support by assisting with orders, account management, billing, and other queries. - Exploring potential sales opportunities by upselling or cross-selling products and services. - Maintaining customer records by updating databases with accurate information. - Following company procedures to adhere to guidelines and protocols. - Using computer technology to utilize software for handling calls and managing data. Experience Required: - Fluent English...

As a Sales Associate at Goodwill, your role involves assisting the Store Management Team in maximizing collections, production, sales, salvage, and customer service. You will be expected to provide quality customer service in a timely and courteous manner to all customers, donors, and team members. Additionally, you will be responsible for maximizing sales performance through proper presentation of merchandise, adhering to cash handling policies, and maintaining the cleanliness and safety of the store premises. **Key Responsibilities:** - Ensure quality customer service is provided to all customers, donors, and team members. - Maximize sales performance through proper presentation of merchan...

**ONLY IMMEDIATE JOINERS APPLY** Contact Person- HR Ayush- WhatsApp your resume to 9311944137 || ayushgupta1@policybazaar.com Job Location - Gurgaon Sec-44, Haryana Salary - 2.5 LPA to 4 LPA + Incentives + GMC About Policybazaar Policybazaar Policy bazaar insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. Required Skills: Strong communication skills in Hindi and English. Ability to handle high call volumes and work under pressure. Key Responsibilities: Handle inbound a...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Job Description Summary: - Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Interperson...

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...

Note- Only Female candidates can apply for this role. Job Title: - Personal Service Ambassador- Affluent Credit Cards Location: Gurgaon, JMD, Sector 48 Department: Customer Service for Affluent Credit Cards We are looking for a highly skilled and experienced Personal Service Ambassador (PSA) to join our prestigious Credit Card Customer Service team. The PSA will be responsible for delivering an exceptional and personalized service experience to our premium credit card holders. This role demands an important level of professionalism, attention to detail, and a commitment to providing unparalleled customer service. The PSA will be the first point of contact for clients, helping with credit car...

We are looking for a highly skilled and experienced Banquet Service Ambassador to join our team at Fairmont. The ideal candidate will have 2-6 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Provide exceptional customer service and ensure guest satisfaction. Manage multiple tasks simultaneously with attention to detail and accuracy. Develop and maintain strong relationships with guests and colleagues. Collaborate with other departments to achieve common goals. Maintain a clean and organized workspace, adhering to high standards of hygiene and safety. Handle complaints or issues professionally and courteously. Job Requirements Pr...