2517 Complaint Handling Jobs

Role Overview: You will be responsible for understanding customer requirements and providing appropriate technical solutions. You will conduct market research to identify potential sales opportunities and evaluate customer needs. Your role will also involve participating in conferences and exhibitions, closing deals, handling complaints and objections, and gathering feedback from customers about products to share with the internal team. Collaboration with team members to achieve better results is a key aspect of this role. Preference will be given to candidates with experience in electrical product sales, especially in the wires and cables industry. Key Responsibilities: - Understand custome...

Managing service calls, coordinating with technicians, handling customer complaints, tracking parts via software, ensuring SLAs, and coordinating with internal teams for efficient after-sales service and maintenance. Role & responsibilities Customer & Team Liaison: Act as the main point of contact between customers and service teams. Service Call Management: Log, prioritize, and follow up on service requests and complaints. SAP/ERP Usage: Use SAP SD module for tracking orders, invoicing, and service parts. Inventory & Logistics: Monitor spare parts and coordinate with purchasing/stores for timely availability. SLA Compliance: Ensure service teams meet promised service level agreements. Prefe...

We Are Hiring Customer Care Executive (Travel Process / BPO) Company:- iEnergizer Location:- Gate No. 2, A-37, Sector 60, Noida Contact:- HR AASHI SHARMA 9211561968 Email:- aashi.sharma@ienergizer.com Job Role:- Customer Care Executive Travel Process Handle inbound/outbound customer calls Assist customers with travel bookings, cancellations, and itinerary queries Provide excellent customer service and resolution support Salary: 30,000 CTC Open for Experienced candidates Key Skills / Requirements: - BPO / Call Center / Voice Process experience (preferred but not mandatory for freshers) Customer Service & Complaint Handling Domestic & International Travel knowledge Inbound / Outbound Calls Goo...

Responsibilities: Manage after sales services & support Ensure timely complaint resolution Collaborate with cross-functional teams on product improvement Maintain high customer satisfaction ratings

Responsibilities: *Handle flight schedule changes, cancellations, and reissues via GDS(Galileo/Sabre/Amadeus). *Manage customer queries related to refunds, amendments. *Provide professional and timely support to customers across multiple channels.

We Are Hiring Customer Care Executive (Travel Process / BPO) Company:- iEnergizer Location:- Gate No. 2, A-37, Sector 60, Noida Contact:- HR Anjali Thapa 9557011621 Email:- anjali.thapa@ienergizer.com Job Role:- Customer Care Executive – Travel Process (Domestic & International) Handle inbound/outbound customer calls Assist customers with travel bookings, cancellations, and itinerary queries Provide excellent customer service and resolution support Use GDS systems for booking: Amadeus, Galileo, Sabre Salary: Up to 25,000 CTC Open for Freshers & Experienced candidates Key Skills / Requirements:- BPO / Call Center / Voice Process experience (preferred but not mandatory for freshers) Customer S...

Roles and Responsibilities Manage complaints received through various channels, including email, phone, and web chat. Handle customer grievances in a timely and professional manner to resolve issues promptly. Investigate and analyze root causes of complaints to identify areas for improvement. Collaborate with internal teams to implement corrective actions and prevent recurrence of similar issues. Maintain accurate records of all complaints, including documentation and reporting.

You will be responsible for handling customers and understanding their needs and requirements. You will consult and guide them according to their specific needs, as well as assist them in purchasing the right products. Your role will also involve cross-selling and upselling, addressing customer complaints, and maintaining store staff job results by coaching, counselling, and disciplining them. Additionally, you will ensure that the store's visual merchandising is in line with the set standards. To build brand loyalty, you will recommend or suggest valuable feedback to improve the store's efficiency. It will be essential for you to build a connection with customers to increase the frequency o...

About the Role: We are looking for a proactive Assistant Manager Customer Support (Email Support) with strong experience in managing email-based customer queries, escalations, and grievance cases within a fintech environment. The ideal candidate should have hands-on expertise with Freshdesk , excellent written communication, and proven ability to lead and manage a support team of 1015 executives. Key Responsibilities: A) Mail Support & Customer Issue Resolution Handle and oversee customer communication primarily through email & ticketing systems . Ensure timely resolution of customer complaints, queries, refunds, and dispute-related cases. Draft clear, professional email responses for critic...

Conduct market research to identify selling possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking, and social media. Set up meetings with potential clients and deliver presentations on products/services. Create frequent reviews and reports with sales and financial data. Ensure stock availability for sales and demonstrations. Participate in exhibitions or conferences on behalf of the company. Negotiate and close deals, handling complaints or objections professionally. Collaborate with the team to achieve better results. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com...

Hello Jobseekers, Profile: Customer Service Executive Location: Mumbai, Navi Mumbai Desired Candidate Profile Any UG / Graduate / Fresher/ Experience all are eligible. Candidate must be fluent in English language. Candidate must be comfortable with the rotational shifts and rotational off. Roles and Responsibilities Meet daily/weekly targets by achieving goals through effective communication skills. Handle inbound calls from customers and solve their queries. Develop strong relationships with clients to understand their needs and provide solutions. SALARY: Up to 3.6 LPA + Performance based appraisal For more details contact on this number (7266822602 Monika) or WhatsApp your resume. *Please ...

Job Description Summary: - Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Interperson...

Recruiter name - Devansh Contact number - 9717799179 What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complai...

Job Summary We are looking for a friendly, professional, and customer-focused Guest Relation Executive to ensure an exceptional guest experience from arrival to departure. The role requires strong communication skills, a service-oriented mindset, and the ability to handle guest needs efficiently. Key Responsibilities Welcome guests and assist with check-in and check-out. Handle guest queries, requests, and complaints promptly and courteously. Coordinate with Front Office, Housekeeping, and other departments to ensure smooth operations. Assist VIP guests and provide personalized service. Record guest feedback and manage service recovery when required. Maintain updated knowledge of hotel servi...

Calling Customers about outstanding dues, due dates and payment options. Accurately updating customer info, call details and payment records in the system. Job Location - Chennai, Thousand Light Required Candidate profile Qualification - Any Degree ( Arts Group Only) ( 2021, 2022, 2023, 2024, 2025) Mode Of Work - Work From Office Male and Female Preferred Immediate Joiners Preferable Perks and benefits Incentive up to 10k

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Interpersonal Skills;Written Verbal Co...

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Interpersonal Skills;Written Verbal Co...

HELLO JOB SEEKERS!! GREETINGS FROM GLOBIVA!! ANY UNDERGRADUATE/GRADUATE APPLY AND SHARE YOUR CV ON WHATSAPP - Prerana Yadav (9220937208) IMMEDIATE JOINERS ONLY. PROFILE- CUSTOMER SUPPORT EXECUTIVE PROCESS- VOICE PROCESS LOCATION- GURUGRAM ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. ...

Responsibilities: Keep track of agent locations, listings and the status of the contracts in solo or multi-agent offices Schedule meetings and appointments Answer the calls regarding the inquiries about the company Give presentation to the client about the product Greeting visitor customer service Handle complaint of customer requests

JOB DETAILS Provide guests with menus Greet guests and seat them at tables or in waiting areas Assign patrons to tables suitable for their needs Inspect dining and serving areas to ensure cleanliness and proper setup Speak with patrons to ensure satisfaction with food and service, and respond to complaints

Role: Assistant Manager - Customer Service Experience: 5+years Qualification: B.com / BBA / BA /M.com /MBA Role Purpose: This role is responsible for coordinating and maintaining the requirement and relationship with Customers in a clear, correct complete and timely manner. The incumbent should focus on continuous improvement thus ensuring simplification and innovation of processes related to customer service while maintaining customer satisfaction and expectations. Providing performance feedback, proper training and guidance to Customer Service Representatives thus ensuring all customer needs are met in a customer-focused, timely and accurate manner are important elements of this role. This...

Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Interface between company and customers on quality-related issues, driving customer satisfaction, managing complaints, and ensuring timely resolution Certification in quality (e.g., ASQ Certified Quality Engineer, Six Sigma Green/Black Belt) Required Candidate profile Knowledge of ISO 9001, IATF 16949 Proficiency in RCQ, CAPA tools such as 8D, FMEA, SPC Exp. in automotive, aerospace, electronics industries Candidate to have exposure with Customer Maruti

Purpose/Objective The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting. Key Responsibilities of Role Quality Control Documentation & Procedures: - Develop and maintain quality control documentation and procedures related to customer service. Internal Audits: - Conduct internal audits to ensure compliance with customer service standards and identify areas for improvement. CAPA Compliance & Monitoring: - Oversee the impleme...

Purpose/Objective The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting. Key Responsibilities of Role Quality Control Documentation & Procedures: - Develop and maintain quality control documentation and procedures related to customer service. Internal Audits: - Conduct internal audits to ensure compliance with customer service standards and identify areas for improvement. CAPA Compliance & Monitoring: - Oversee the impleme...