939 Complaint Handling Jobs

The role involves organizing sales visits, acquiring new business, and striving to meet monthly targets. You will be responsible for conducting market research to identify selling opportunities and assess customer needs. Additionally, you will actively pursue new sales prospects through methods such as cold calling, networking, and social media. Your tasks will include arranging meetings with potential clients to understand their requirements and concerns. You must also prepare and deliver suitable presentations to clients about the services offered. Regularly reviewing and reporting sales performance to enhance results is a crucial aspect of this role. Negotiating and closing deals, as well as addressing any complaints or objections that may arise, are part of your responsibilities. Collaborating with the team to achieve improved outcomes is essential. Strong communication skills and proficiency in the English language are required. While relevant experience is beneficial, it is not mandatory for this position.,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift : Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoot service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting. Walk customers through common phone hardware and software configurations to maximize service functionality. Provide solutions and resolution resources for customer repair problems. Interface with customers over the phone providing status updates and ensuring service has been restored. Schedule a technician dispatch for on-site service calls when necessary. Escalate appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12-18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers. An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speak clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies: - Innovation & Agility - Ownership & Accountability - Communication & Self Awareness - Customer First - Urgency & Courage - Collaboration & Alignment - Celebration & Have Fun - Effective Decisions,

You will be responsible for managing a team of 20 to 25 Field Service Executives (FSEs) at the designated base location. It is essential to have a good understanding of the geographical layout of the base location. Your role will involve team management, providing motivation to the team, and addressing merchants" complaints on a daily basis. As part of your daily tasks, you will need to allocate complaints to the FSEs based on specific pin codes. You should ensure that the complaints are resolved within the defined Turnaround Time (TaT) of a minimum of 48 hours. Additionally, you will be required to coordinate the pickup of devices for return from the merchants by the service team (FSEs). One of your key responsibilities will be to follow up with the team on the status of merchants" complaints and ensure timely resolution. You will also be accountable for monitoring and improving the productivity of the team (FSEs) under your supervision.,

You will be responsible for identifying selling possibilities and evaluating customer needs. It will be your duty to actively seek out new sales opportunities and set up meetings with potential clients. Additionally, you will deliver appropriate presentations on products and services and ensure the availability of stock for sales and demonstrations. You may also be required to participate on behalf of the company in exhibitions or conferences. Your role will involve negotiating and closing deals, as well as handling any complaints or objections that may arise. Collaboration with team members to achieve better results will be essential, along with gathering feedback from customers or prospects and sharing it with internal teams. This is a Full-time, Permanent position with benefits such as cell phone reimbursement, provided food, and internet reimbursement. The work schedule is during the day shift, with the opportunity for a performance bonus. The ideal candidate should have a Bachelor's degree and be willing to work in person at the location in Palghat, Kerala. A willingness to travel 100% of the time is preferred for this role.,

As a Customer Support Executive, your primary responsibility will be to respond to customer inquiries through various channels such as email, live chat, and messaging platforms promptly and professionally. You will be expected to provide accurate information about our products, services, policies, and procedures to assist customers effectively. Handling customer complaints with empathy and efficiency will be a crucial part of your role, with the goal of achieving first-contact resolution whenever possible. In cases where issues are more complex, you will need to escalate them to the appropriate teams while ensuring that you maintain ownership until a resolution is reached. Maintaining a consistently high level of customer satisfaction through clear and effective communication will be essential. You will be required to document all customer interactions meticulously and keep detailed records using CRM tools like Zendesk, Freshdesk, HubSpot, etc. Collaboration with internal departments such as sales, operations, and tech teams will be necessary to address and resolve customer concerns effectively. Additionally, your input in developing FAQs, canned responses, and help center content will be valuable in enhancing the overall customer support experience. This role is available in both full-time and part-time capacities, with the work location being in person.,

A Customer Service Representative (CSR) plays a pivotal role as the primary point of contact for customers, where you will be responsible for addressing inquiries, resolving issues, and ensuring utmost customer satisfaction. Your daily tasks will include responding to customer questions, processing orders, handling complaints, and offering detailed information about the products and services the company provides. Your contribution as a CSR is vital in nurturing positive customer relationships and fostering the overall success of the company. Your key responsibilities will encompass various areas such as engaging with customers through phone, email, or chat to address their inquiries efficiently. You will need to possess strong problem-solving skills to identify and resolve customer issues promptly, escalating complex problems when necessary. Additionally, you will assist customers with order placement, returns, and exchanges while providing accurate details about the company's products and services. As a CSR, you will handle customer complaints with professionalism and empathy, ensuring that customer grievances are addressed effectively. It will be your responsibility to update customer records, maintain accurate information, and recognize opportunities to upsell or cross-sell products and services to enhance sales support. Building positive customer relationships through exceptional service is crucial, and you will collaborate with team members to streamline processes and enhance the overall customer experience. To excel in this role, it is essential to stay informed about company policies, products, and services to provide customers with up-to-date information. This position offers both full-time and part-time job types with benefits including Provident Fund. The work schedule involves day shifts, and the work location is in person. Join us as a Customer Service Representative and be a key player in delivering outstanding customer service while contributing to the growth and success of the company.,

As a member of the Corporate and Investment Banking team at DBS, your role will involve providing a full range of commercial banking products and services to corporate customers. This includes managing cash flow, time deposits, trade finance, working capital finance, term loans, and foreign exchange transactions. By maintaining strong relationships with customers in the region, you will play a key role in account management, service differentiation, product development, and adherence to rigorous credit standards. Your primary responsibility will be to support Relationship Management teams by assisting in various activities such as preparing and submitting Credit Memos, completing documentation formalities, assisting in client onboarding and KYC reviews, and following up on overdue accounts. You will also be required to provide client servicing, identify early warning signs in the portfolio, manage existing client portfolios, and explore cross-selling opportunities for other banking products. Key responsibilities will include preparing accurate credit proposals, maintaining close relationships with the Business Unit to ensure deliverables are met, conducting need-based customer meetings to understand business risks, cross-selling additional banking products, monitoring portfolio irregularities, ensuring regulatory compliance, managing customer satisfaction levels, controlling portfolio quality, and communicating key messages to customers. To excel in this role, you should possess good written and oral communication skills, a strong academic background, self-motivation, adaptability, a creative mindset, and strategic thinking abilities. Your ability to collaborate with internal teams, adhere to risk management guidelines, and maintain high standards of customer service will be crucial in achieving success in this position.,

As a Territory Sales Manager in Mass Retail at Airtel, you will be at the forefront of the business for an entire territory, responsible for driving sales and ensuring end-to-end customer service. Your role will involve increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Additionally, you will engage with channel partners to enhance business for Direct-to-Consumer (D2C) mass retail. You will be reporting to the Regional Mass Retail Head and will be supervising a team of 6 to 7 direct reports and indirectly managing the same number of employees. Your key responsibilities and accountabilities will include: Sales Management: - Driving revenue growth by focusing on new and existing channel partners - Expanding the company's footprint within the territory - Optimizing the sales and distribution network to enhance market penetration - Strengthening the distribution ecosystem by increasing Below-The-Line (BTL) activities Customer Experience: - Implementing processes to enhance overall customer experience and satisfaction - Ensuring compliance with policies and processes by channel partners - Leading timely closure of service request loops and handling complaints Stakeholder Management: - Managing and expanding channel/distributor network through incentives and grievance redressal - Forming partnerships and training partners on product features and sales techniques - Implementing active relationship management programs and negotiating agreements with partners People Management: - Leading the territory team and updating their knowledge base - Managing the team responsible for installing, servicing, and repairing structures - Conducting trainings for team member development - Maintaining strong relationships at all levels across the organization You should possess a full-time graduate degree and preferably an MBA/PGDM. With at least 2 years of experience in sales, preferably in the Telecom/FMCG industry. Key interactions will include internal Zonal/Area Sales Managers, Field Sales Executives, and external Urban/Rural Promoters and Channel Partners. Your technical competencies should include proficiency in sales and marketing techniques, as well as basic knowledge of MS Office applications. Join Airtel and be part of a team that aims to create limitless impact, ownership, and careers. #BeLimitless.,

As a Guest Services Agent (GSA) working in the Hotel, Motel, and Resort Desk Clerks career category, you will be responsible for various tasks to ensure the smooth operation of guest services. Your primary focus will be on maintaining financial accountability, operational efficiency, and personnel management within the establishment. In terms of financial responsibilities, you will be required to conduct regular inventories of linen, amenities, and minibar supplies under the guidance of team leaders. It is essential to minimize wastage and spoilage of supplies and amenities while utilizing all equipment correctly to prevent any damage. Operationally, you will need to execute assigned duties according to operational standards. It is crucial to effectively communicate guest preferences and complaints to Team Leaders, ensuring they are duly recorded. Additionally, strict adherence to safety and security measures is imperative for the well-being of guests and staff. Regarding personnel management, you must adhere to all organizational policies and procedures. Attendance at all scheduled training sessions is mandatory to enhance your skills and knowledge. Compliance with organizational grooming standards is essential to maintain a professional appearance. Furthermore, you are expected to address any associate complaints or issues promptly and effectively. By fulfilling these responsibilities diligently, you will contribute to the overall guest satisfaction and operational efficiency of the establishment. Your role as a Guest Services Agent plays a vital part in ensuring a positive experience for all guests and maintaining the high standards set by the organization.,

As the F&B Manager, you will be responsible for overseeing all food and beverage operations to ensure the delivery of an exceptional guest experience. Your main objectives will be to forecast, plan, and manage all F&B outlets, staff, and finances in order to optimize sales and revenue through customer satisfaction and employee engagement. Your primary focus will be on guest satisfaction, aiming to exceed guest expectations and maximize guest satisfaction scores by handling complaints effectively and providing proper service recovery. You will be tasked with maintaining high service standards, both externally with guests and internally with staff, anticipating customer needs and proactively addressing any concerns. Staying abreast of industry trends will be crucial, as you will be expected to make recommendations to enhance the competitive standing of the F&B outlets. Collaboration with the head chef and kitchen staff will be necessary to ensure the smooth operation of the kitchen, develop quality menus that align with business objectives, and achieve budgeted food costs. Your role will also involve fostering employee satisfaction through effective leadership and motivational techniques to enhance productivity and job satisfaction among your team members. Recruitment, training, and performance appraisals will be part of your responsibilities in building a strong and talented workforce. Effective coordination with other departments will be essential to ensure seamless operations and achievement of departmental goals. Communication with your immediate supervisor regarding any significant issues or developments will be vital to maintain transparency and address challenges promptly. You will be expected to implement cost control measures to minimize breakage and pilferage, as well as develop revenue management strategies to achieve revenue and profit targets. Setting clear targets, KPIs, schedules, policies, and procedures will be key to driving revenue growth and operational efficiency. Ensuring compliance with health and safety regulations will be imperative to maintain a safe and secure environment for guests and staff alike. Your commitment to upholding policies and regulations will contribute to the overall success and reputation of the F&B operations.,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift :Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12 18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies Innovation & Agility Ownership & Accountability Communication & Self Awareness Customer First Urgency & Courage Collaboration & Alignment Celebration & Have Fun Effective Decisions Show more Show less

Role & responsibilities : Working with a leading MNC to Carry out the installations, commissioning and attending the service calls and technical support. Should have knowledge about Electrical & Pneumatic drawings & specifications, VFD Programming, Sensors, Card system replacement, Instrumentation selections, Estimation, Application development, FAT, Installation & commissioning, Preparation of Internal test Reports, Circuit diagrams & drawings & commissioning reports, remote support to the machines. Coordinate installations with Head office and field maintenance, support, Preparing service & AMC quotations with appropriate terms & conditions & submit it to customers. Marketing of AMC for the machine and achieving the targets. Responsible for collection of service payments from customers Completing the service documentation, manuals and testing activities to ensure compliance with specifications, codes, and requirements. Carry out, inspect installations and observe operations, follow up ensure conformance to design and equipment specifications and compliance with operational and safety standards. Supervise and train customers operation team members as necessary. Investigate and test vendors and competitors' products. Overseas Installation/Service support Coordination and visit if required. Prepare and study technical drawings, specifications of electrical systems, to ensure that installation and operations conform to standards and customer requirements. Investigate customer complaints, determine nature and extent of problem, and recommend remedial measures. Assist in developing capital new equipment and major repairs. Develop spare parts and service budgets, estimating costs and forecast. As instructed by reporting manager and management. Preferred candidate profile : Degree in Mechanical/Electrical/Instrumentation Engineering Minimum 4-10 years working experience in Service and start up of capital equipment Willingness to travel Good English & communication skill is a must Additional relevant language skills are of advantage Perks and benefits : Opportunities for overseas training Dynamic and dedicated team with newly developed office and plant, Future-oriented workplace with flat hierarchies and a good working atmosphere Performance-based compensation with Gratuity, Group Insurance, Performance bonus Continuous training support in and from Germany

Tejfire Safety India Pvt Ltd is looking for Sales Co-ordinator to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Tejfire Safety India Pvt Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

RELIABLE INDUSTRIES is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

What you will do Independently processing results of PFA assessments. Initiate, organize and coordinate global containment actions Ensure that data is documented for the different sites. Together with the PFA specialist create a communication to affected parties. Provide necessary information to regulatory compliance team for reporting. Presenting PFA/commercial hold relevant processes and cases during audits Preparing weekly, monthly and quarterly Commercial Hold relevant statistics Performing training of colleagues and managers by procedural changes What you need Required Skills: B. Tech / M.Tech Mechanical, Biotechnology with hands on experience of working on PFAs, and Commercial Holds. Hands on experience of problem-solving methodology and root cause analysis, 7 QC tools, Problem Solving & CAPA, Strong Analytical ability. Poses the ability to lead colleagues in other departments to perform the necessary actions for a timely Containment action Hands on experience of Risk Management process as per ISO 14971 Demonstrated ability to work effectively with various work groups to assure conformance to regulatory requirements, internal processes, and policies. Sound knowledge on complaint handling process of medical devices will be an added advantage Applied understanding of GDP, ISO 9001 & ISO 13485 (Good to have).Good understanding of FDA 21CFR Part 822 / 820 (Good to have) Preferred Skills: Demonstrated ability to self-motivate, ability to prioritize tasks in a deadline-driven environment. Demonstrated ability to effectively work with others in various coordinate disciplines and on multi-national teams. Travel Percentage: 20%

Job Purpose: To ensure effective implementation of quality systems, handle customer complaints, reduce internal rejections, and lead quality improvement initiatives in line with IATF 16949 and customer-specific requirements. Key Responsibilities: Conduct daily quality meetings with subordinates regarding customer complaints and previous days internal quality issues Perform root cause analysis (RCA) and implement Corrective & Preventive Actions (CAPA) for in-house and customer issues using tools like 5 Why, Fishbone Analysis, 8D Reports Handle and resolve customer complaints professionally and on time Supervise in-process, inward, and pre-dispatch inspections to ensure quality standards Lead quality cost reduction activities and improve overall PPM levels Apply 7 QC Tools for data analysis and quality problem-solving Coordinate and represent monthly quality performance reviews to management Lead and manage quality inspection manpower on the shop floor Manage supplier quality , handle PPAP documentation , and resolve incoming quality issues Conduct internal audits and ensure product compliance as per drawings, check sheets, and SOPs Maintain and update calibration records of measuring instruments and gauges Analyze, compile, and report test and inspection data to the cross-functional team (CFT) Support process engineering in design for manufacturing and process validations Collaborate with cross-functional teams on new product development and ramp-up Key Skills & Competencies: Strong understanding of IATF 16949, ISO 9001, PPAP, APQP Hands-on experience with plastic injection molding processes Proficient in 7 QC Tools , SPC , MSA , and Audit Systems Excellent communication, team leadership, and reporting skills Proficiency in reading and interpreting 2D drawings with GD&T Working knowledge of customer audit handling , VSA, and LPA audits Preferred Traits: Quality-first mindset with a proactive attitude toward improvement Ability to work independently as well as in a team environment Strong problem-solving and analytical thinking

Position: Customer Support Domestic Voice Qualification: +2 or degree Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries, issues, and feedback across various channels (e.g., phone, email, live chat, social media). Actively listen to customer concerns, asking clarifying questions to fully understand their needs. Provide clear, concise, and accurate information about our products, services, features, and company policies. Guide customers through troubleshooting steps or product usage, offering step-by-step assistance. Issue Resolution: Diagnose and resolve customer problems efficiently and effectively, aiming for first-contact resolution whenever possible. Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, sales, billing) and ensure timely follow-up. Handle complaints and difficult customer situations with patience, empathy, and professionalism, turning negative experiences into positive ones. Record Keeping & Documentation: Accurately document all customer interactions, inquiries, issues, and resolutions in the CRM (Customer Relationship Management) system. Maintain and update customer records with relevant information. Contribute to the creation and improvement of customer support knowledge base articles and FAQs. Product Knowledge & Continuous Improvement: Develop and maintain a deep understanding of our products/services, their functionalities, and common issues. Stay informed about product updates, new features, and changes in company policies. Identify recurring customer issues and provide feedback to relevant departments (e.g., product development, sales, marketing) to improve products, services, and overall customer experience. Who Can Apply? Freshers to 1 year experience Fluent in English & Hindi Details: Rotational shifts | Rotational weekly offs

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Role & responsibilities Key Areas of Work Supporting Actions Business Delivery Prepare and contribute to the companys sales plan by reviewing performance and examining potential growth. Responsible for forecasting sales of the territory under them with the help of past data and considering market trends. Coordinate sales efforts through UTCL, UBS, and Non UTCL channels. Manage UTCL, Non Utcl, Non-Trade and key account sales effectively. Oversee order processing to ensure accurate and timely deliveries while managing inventory efficiently. Break down sales targets into manageable goals for the sales team. Regularly review and update the sales pipeline for accuracy and timeliness. Streamline the sales process to enhance efficiency and productivity. Identify and acquire new customers, including builders, contractors, architects, and dealers. Translate sales strategies into actionable plans for the sales team. Monitor the progress of deals through various stages of the sales cycle. Analyze sales data to gain insights into performance and identify trends.. Promote innovative product solutions to differentiate the company and maintain a competitive edge. Define and monitor key performance indicators (KPIs) for sales targets, revenue growth, and customer acquisition. Regularly assess and address performance gaps. Network Management Collaborate with supply chain and plant managers to ensure timely deliveries. Provide support and resources to channel partners to help them sell the products effectively. Collaborate on marketing initiatives, promotions. Develop competitive proposals for potential and prospective clients. Devise CRM activities & conduct the same. Ensures regular Applicator/counter/architects meets in the region. Monitors the technical services and support activities Set targets for dealers and monitor performance. Work towards increasing the business and profitability of channel partners by helping them in increasing sales from existing customers and in acquisition of more customers Distributor/Dealer Target & Performance Frequently visit dealer and retailer stores to gain insight into any grievances they may have. Subsequently, take proactive steps to address these issues and strengthen our network. Complaint Handling Anticipate potential issues and proactively address them. Promptly resolve any problems or concerns raised by customers to build trust and confidence. Customer Relationship Building Offer customized solutions based on the unique requirements of each customer. Organize events specifically designed for relationship building, such as customer appreciation dinners, networking events, or industry conferences. Schedule regular check-in meetings with key customers. Product Placement Maximize the reach of the distribution network and ensure the availability of our products in retail outlets. Market Expansion & Penetration Identify and onboard new dealers, retailers, and channel partners to expand the company's network within the territory. Assess potential partners' capabilities and alignment with the company's objectives. Explore opportunities for expanding the company's presence in adjacent markets or regions within the territory. Business Development Develop and maintain relationships with key clients and stakeholders. Work towards increasing the business and profitability of channel partners by helping them in increasing sales from existing customers and in acquisition of more customers. Pricing Continuously monitor the pricing strategies of competitors in the territory to stay competitive. Ensure that any changes in pricing are effectively communicated to the sales team, channel partners, and customers. Competitor Tracking Continually seek competition information to understand gaps and critically evaluate it. Ensure that critical information is passed on to the management for strategic purposes. Interact with the customers & collects information on prices, discounts, incentive schemes etc. Stakeholder Management Collaborate with the marketing department to implement marketing campaigns, promotional materials, and advertising that support sales efforts. Collaborate with other departments such as marketing, logistics, and product development to ensure alignment with territory sales goals. Seek help from Operation personnel to attend product quality grievances of the customer. Coordinate with supply chain manager and Plant Managers for deliveries. Brand Strategy & Improving Brand Equity Develop and implement effective sales strategies tailored to the unique characteristics of the territory. Align strategies with the company's overall sales and revenue goals. Product Knowledge Possess an in-depth understanding of the cement and construction industry, as this knowledge is indispensable for effective decision-making and strategizing. Commercials & Payment Collection Coordinating with the commercials department to ensure all credit customer base is well monitored through continuous reconciliations. Technical & Influencer management Encourage employees to engage with the empaneled influencers (like applicators, architect etc.), further strengthening relationships and expanding the company's network. Identify and research key influencers in the building and construction industry who have a significant presence and get them empaneled. Team Management Uphold the morale and productivity of the team, ensuring that they consistently meet and exceed their sales targets. Provide adequate training to ensure that the team possesses a comprehensive understanding of the products they are promoting in the market. Conduct periodic performance reviews for the sales team of CRMs providing feedback and setting improvement plans.

Role & responsibilities - Manage and maintain accurate customer data in the CRM system - Ensure timely follow-up with customers through phone, email, and other channels - Analyze customer interactions and provide insights to improve customer satisfaction and retention - Collaborate with sales and marketing teams to align CRM strategies with business objectives - Generate reports and metrics to track customer engagement and sales performance - Provide excellent customer service and support to resolve customer queries and issues - Continuously update and refine CRM processes to improve efficiency and effectiveness Preferred candidate profile - Female candidates preferred - 1-3 years of experience in CRM or a related field - Excellent English communication skills (verbal and written) - Strong analytical and problem-solving skills - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Ability to meet sales and customer satisfaction targets

Job Title: Customer Care Executive Company: Orange Tree Pvt. Ltd. Job Location: Bhandu, Jodhpur, Rajasthan Experience Required: 1-3 years (Freshers can also apply) Salary: Up to Rs.25,000 per month ( Negotiable - Depending on qualifications, interview performance, and experience) Job Type: Full-time, On-site Industry: Furniture & Lifestyle Products Position Overview: We are looking for a dynamic and courteous Customer Care Executive who will serve as the voice of the company by handling customer interactions professionally and promptly. The role involves managing pre-sales and post-sales queries, ensuring customer satisfaction, and maintaining detailed records of interactions for smooth coordination between departments. Roles & Responsibilities: Handle incoming calls, emails, WhatsApp messages, and social media queries from customers. Provide accurate information regarding products, orders, returns, shipping, and delivery status. Coordinate internally with the warehouse, sales, logistics, and technical teams to resolve customer concerns. Log customer complaints and ensure timely resolution and follow-up. Maintain proper records of conversations and service requests in CRM tools. Guide customers on product usage, returns/replacements, or customization requests. Ensure a positive customer experience by being empathetic, patient, and responsive. Escalate complex issues to higher authorities and follow through until closure. Suggest improvements in processes to enhance the customer service experience. Key Requirements: Excellent communication skills Hindi (fluent) and English (basic to good). Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to multi-task and manage time effectively. Good problem-solving attitude and a proactive approach. Patience, attentiveness, and a customer-first mindset. Strong interpersonal skills and teamwork ability. Educational Qualifications: Preferred: Graduate in any stream (B.A., B.Com, BBA, etc.) Preferred Experience: 1 to 3 years of experience in a customer support/call center/helpdesk role. Freshers with strong communication skills and willingness to learn may also apply. Why Join Us? Opportunity to grow in a fast-evolving premium lifestyle brand Friendly and professional work environment In-house training and career development Salary as per industry standards and candidate potential Employee discounts and incentives How to Apply: Interested candidates can send their updated resume along with a passport-size photo to: careers@basant.info visit our website to know more about us: www.orangetree.in

Role & responsibilities Floor Management Day to day operations management Customer Handling & Customer Service Coordination within department & different center-if required Coordination with Call Center Team Coordination with different types of center Time Management Escalation/Complaint Handling NPS Score Management Roaster Management Appointment Confirmation Calling & Management Front Office Management Doctors Coordination & Management Up selling & Cross Selling Team Management & Grooming Case Study Preparation Measures to prevent escalations & complaint Preferred candidate profile Graduate/Post Graduate Preferably from Hospital/Diagnostics who has Customer Service & Team Handling knowledge for more than 5 yrs & above Good Communication Skills Decision Making Skills

As a Senior Design Engineer located in Vasai East, you will be responsible for studying customers" requirements and preparing BOM, SLD, Wiring diagrams, and GA Drawings in consultation with the Managing Partner. Once approved, you will release the BOM, Drawings, etc. with sign/stamp & Rev. No and coordinate with the production panel Head & Purchase for material procurement and manufacturing of the panel. Your role will also involve manufacturing supervision, process supervision, testing, and inspection as required. You will update BOM/GA Drawing etc. after successful in-process & Routine Testing and coordinate with the Customer to release approved FAT procedure and guide the QC engineer for Routine and acceptance testing of the panel. Coordinating with the Customer and Third-Party Inspections such as RDSO and RITES for finished goods inspection will also be part of your responsibilities. You will prepare the final BOM, installation Manual, as-built drawing, etc. after successful customer inspection and visit sites at customers" end where the panel is installed for attending any complaints. Additionally, you will provide online and offline training to customers based on the Installation and Operation Manual. The ideal candidate should have a minimum of 5 years of experience for Diploma Engineers and 3 years for Graduate Engineers in a similar position in the relevant electrical manufacturing industry. If you are interested in this Full-time position with a Day shift schedule, please contact us at +91-91521 60177 or email us at hr@absolutemechatronics.com.,

Role & responsibilities Formulation and ownership of the Whistle Blower Policy and relevant Standard Operating Procedures. Receipt, responding and tracking of WB cases, while maintaining full confidentiality. Ensuring investigations are conducted by respective functions of the Bank in a timely manner. Review the Investigation reports to ensure their adequacy, comprehensiveness in line with the complaint. Wherever required, get them reinvestigated to ensure a fair and an elaborate investigation into the complaint. Adherence to schedule of the WB Executive Committee meetings, making the agenda papers, participating in discussions, if/as required, finalization of minutes, and follow-up & tracking of action points. Adherence to schedule of the ACB meetings, for presenting WB cases, making the agenda papers, finalization of minutes, and follow-up & tracking of action points. Ensuring actions from WB investigation reports are taken to conclusion in a timely manner. In addition to WB matters, the incumbent will be required to handle additional responsibilities within the Internal audit department commensurate with the experience and organisations requirement.