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Technology Platform Engineer
Accenture

3.0 - 8.0 years

Hyderabad

Work from Office

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Oracle Utilities Customer to Meter C2M SPL Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary : The CC&B Conversion Lead is responsible for planning, designing, and executing data conversion and migration activities for Oracle Utilities Customer Care & Billing (CC&B) implementations. This role ensures accu...

Posted 15 hours ago

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Technology Platform Engineer
Accenture

7.0 - 12.0 years

Hyderabad

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Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Oracle Utilities Customer to Meter C2M SPL Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary : We are looking for a skilled CC&B OIC Developer with strong experience in Oracle Utilities Customer Care & Billing (CC&B) integrations using Oracle Integration Cloud (OIC). The role involves designing, develop...

Posted 15 hours ago

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Customer Care Executive - Mohali
Teleperformance (TP)

0.0 - 2.0 years

3 - 4 Lacs

Mohali

Work from Office

International Chat Process If interested please join the below link at 12pm: https://meet.google.com/yhi-zfnn-syx Work From Office Rotational Shifts 24*7, 10 hours shift 5.5 working days 1.5 days week off UG, Graduate and PG Freshers can apply (no pursuing candidates) Salary - 25k CTC & 21k inhand + 2K PLI One way cab facility only for female candidates during odd hours. Location - Mohali Dector 75, A 40 Near Quark City. To Apply - Share your CV to HR Barnali (7384484039) barnali.dutta@teleperformancedibs.com Date of Joining - 13th Feb

Posted 1 day ago

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Customer Service - Gurugram
Genpact

0.0 - 2.0 years

Noida, Gurugram, Delhi / ncr

Work from Office

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Posted 3 days ago

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Customer services Jobs in gurgaon
Smart Vision Consultancy Services

2.0 - 5.0 years

1 - 4 Lacs

Gurugram

Work from Office

Gurgaon based bpo sales voice process any graduate or undergrad. with or without experience with good comm. skills can apply, 6 days a week working with Day shift rotational off salary 22k-35CTC Contact HR Nidhi-9311340225

Posted 3 days ago

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Urgent Hiring For domestic customer services process in gurgaon
Smart Vision Consultancy Services

1.0 - 4.0 years

1 - 4 Lacs

Gurugram

Work from Office

Gurgaon based bpo sales voice process any graduate or undergrad. with or without experience with good comm. skills can apply, 6 days a week working with Day shift rotational off salary 22k-35CTC Contact HR Nidhi-9311340225

Posted 3 days ago

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Walkin For experience - Customer support background -Chennai
Cognizant

1.0 - 3.0 years

Chennai

Work from Office

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner. Provide technical support to customers on various products and services related to banking, finance, insurance, healthcare, IT services, medical devices, pharmaceuticals, software solutions etc. Utilize excellent communication skills to build strong relationships with customers and understand their needs effectively. Work efficiently under pressure while maintaining accuracy and attention to detail. Collaborate with team members to achieve common goals and objectives. Desired Candidate Profile 1-3 years of experience in BPO/Call Centre environment...

Posted 4 days ago

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Account Protection Specialist
AMERICAN EXPRESS

1.0 - 6.0 years

New delhi, Faridabad, Gurugram

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls Answer inbound calls from Card m...

Posted 4 days ago

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Customer Support Executive
Shining Stars Institution & travels

0.0 - 4.0 years

2 - 3 Lacs

Noida

Work from Office

Note - Shining Stars ITPL does not charge candidates for any job opportunities. Hi Job Seekers Greetings from Shining Stars ITPL We're Hiring: Customer Support Executive | Noida Location Join one of the top Multinational BPOs and kick-start your career in a dynamic, growth-driven environment! Profile:- Customer Support Executive Requirement : Any Undergraduate / Graduate / Fresher / Experience can apply. Location: Noida Working Days: 6 Days a Week Week Off: 1 Rotational Off Salary: 17K CTC - 30K CTC ( Based on last drawn Salary) Eligibility Criteria: Graduate / Undergraduate all can apply. Excellent English communication skills (both verbal & written) Basic computer knowledge Freshers and ca...

Posted 4 days ago

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Hiring Medical Record Retrieval(International Voice/Customer Support)
Access Healthcare

1.0 - 6.0 years

3 - 5 Lacs

Chennai

Work from Office

URGENT HIRING | IMMEDIATE JOINERS Medical Records Retrieval / International Voice Process LIMITED OPENINGS APPLY NOW! Access Healthcare is actively hiring Freshers & Experienced candidates for International Voice Medical Records Retrieval . If you have strong English communication skills and are ready for US Night Shifts , this is your chance to enter the US Healthcare industry ! You'll interact directly with US hospitals, clinics, and physician offices to retrieve critical medical records playing a key role in the healthcare revenue cycle. FRESHERS START YOUR CAREER HERE! No healthcare experience? No problem. We train you! What We're Looking For Any graduate / undergraduate with excellent E...

Posted 4 days ago

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Walk In Axis Phones Officer -OMR Road(read details then Whatsapp cv)
Axis Bank

0.0 - 5.0 years

1 - 5 Lacs

Chennai

Work from Office

Axis Bank Phones Officer - OMR Road - Chennai Candidates with Excellent English communication only can apply Whatsapp your resume to Ganesa HR 8056659888 (Whatsapp msg only) Please read following points: Education: minimum Graduation completedImmediate joiners only Location: Chennai - OMR Road No cab facility Rotational shifts 24*7 (no night shift for female)Two week offs (Rotational) Active job seekers - Immediate joiners Candidates with Excellent fluency in English only can apply / contact Grade - Officer/ AM Axis Bank India (On-site) #Come As You Are "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply" About Axis Phones: Axis Phones engages with Axi...

Posted 4 days ago

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Hiring Fresher/Exp For Day Shifts- Gurgaon
Teleperformance (TP)

0.0 - 3.0 years

1 - 3 Lacs

New delhi, Gurugram, Delhi / ncr

Work from Office

Multiple openings in Teleperformance for premium processes Job Responsibilities- Understand Customer needs and promote products or service effectively. Meet KPIs and KRAs Handle customer inquiries and provide products information. Customer handling and sales Requirements:- Strong communication skill and interpersonal skills. Ability to work in a fast-Paced and target-driven environment Excellent English Communication About the Process:- 6 Days Working Proper Day Shifts Sunday Fixed off Customer Support 16Kctc -26 K CTC Perks and Benefits:- Competitive Salary with Performance-Based incentives. Comprehensive Training ang Ongoing development opportunities. Career advancement and Growth within t...

Posted 4 days ago

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Hr Recruitment
Axis Services

0.0 - 5.0 years

0 - 2 Lacs

Hyderabad

Work from Office

HR Recruiter - Day Shift | Work from Office | Immediate Joiners | Work Location: Work From Office. Shift: Day Shift. Working Days: 6 Days a Week. Office Timings - Monday to Friday: 9:30 AM 6:30 PM. Saturday: 10:00 AM 6:00 PM. Gender: Female candidates only. Age: Up to 29 years. Education: Any Graduate / Pursuing candidates. Note : Internship Program for pursuing candidates (2 Months Internship - Offline). Experience: Freshers are welcome. Recruitment experience candidates. Customer Support / BPO experience candidates are also eligible. Job Role: HR Recruiter (End-to-End Recruitment) We are looking for dynamic and motivated female candidates who are passionate about Human Resources and Talent...

Posted 4 days ago

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TAMIL VOICE Process || Fresher || Chennai
Takecare Manpower Services

0.0 years

1 - 2 Lacs

Chennai

Work from Office

CONTACT - ROBINSON HR (9150516052) Interact with customers over a call with strong communication Inbound outbound to generate sales, increase revenue & build customer relationships Required Candidate profile Qualification: Any Degree,(2023,2024&2025) Freshers (No Backlogs) Male & Female Language Required-(Tamil) with Common English preferred location-Thousand Light, Arumbakkam Perks and benefits PF,ESI & INCENTIVES (training bouns)

Posted 4 days ago

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HSC Fresher - Inbound Process / Reliance Retail /@Teleperformance
Teleperformance (TP)

0.0 - 3.0 years

1 - 3 Lacs

Thane, Navi mumbai, Mumbai (all areas)

Work from Office

Process: Customer Support - Inbound Process HSC / Graduate Freshers Good comm.skills required Shift: 8:30AM - 8:30PM (Rotational) 1 rotational week off Salary: Upto 16,000 Inhand | 18K - 20K CTC Interview Process: HR Round Operations Round Required Candidate profile HSC / Graduate Freshers Good comm.skills required Location: Thane Apply Now, Contact For More Details / Information HR Viraj - 7030022572 Perks and benefits Career Growth Opportunity !

Posted 4 days ago

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Customer Care Executive
Teleperformance (TP)

0.0 - 5.0 years

3 Lacs

Mohali

Work from Office

Were Hiring for Customer Support Executive – International Chat Process | Mohali Ready to work with global customers and build a career in the international BPO industry ? We’re looking for confident communicators with excellent English skills and customer support experience . Location: Mohali Joining Date: Immediate Process: International Chat Support Eligibility: Graduate Freshers & Experience are welcome to apply Job Overview: As part of our team, you will be responsible for: Handling customer queries and complaints for a renowned technology company. Providing transaction handling services with high problem-solving efficiency. Identifying customer needs and upselling relevant products and...

Posted 4 days ago

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Urgent Hiring- Customer Support Associate
Arise Solutions

0.0 - 1.0 years

1 - 2 Lacs

Vadodara

Work from Office

Urgent Hiring Inbound Customer Support Representative Rotational Shifts (Day & Night) Women Candidates: Day Shift Only (Safe & Comfortable Work Timing) 14K – 17K In-Hand 18K – 21K CTC Handle inbound customer calls, solve queries Fresher can apply

Posted 4 days ago

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Join as Customer Care Executive - BPO // Earn 15K To 25K...Apply Now !
Credicus Business Services

0.0 - 5.0 years

1 - 4 Lacs

Mumbai, Thane, Navi mumbai

Work from Office

Process: - Banking Process - Inbound & Outbound Calling Location: Thane West Requirement: Good Communication Skills Minimum Qualification: HSC (12th Pass) Freshers Welcome Salary: Freshers: Up to 18,000/month Experienced: Up to 22,000/month Rounds of Interviews:- HR round Operations round How to Apply ? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Pratiksha Mob No:- 8698488197

Posted 4 days ago

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Fresher - Urgent Vadodara
Arise Solutions

0.0 - 5.0 years

2 Lacs

Vadodara

Work from Office

Handle inbound/outbound voice calls and chat queries Assist customers with product, prescription, or healthcare-related queries Provide accurate information while following compliance guidelines Maintain proper documentation and call/chat logs

Posted 5 days ago

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Customer Service Executive @kol
Shining Stars Institution & travels

0.0 - 2.0 years

1 - 2 Lacs

Kolkata

Work from Office

HELLO JOB SEEKERS! PROFILE- CUSTOMER SERVICE / TELESALES PROCESS LOCATION- Kolkata (Salt lake) 6 days working Rotational Shifts (Customer Service)One side cab in odd hours Fixed Day Shifts( Sales profile) ELIGIBILITY: Any 12th pass or graduate fresher can apply for this role. Excellent fluency in English is required. Must be comfortable with the Rotational Shifts. ROLES AND RESPONSIBILITIES- Ensuring customer satisfaction by listening to them and solving their problems. Solve Customer Queries via chat and email and handle customer efficiently. Interacting with clients and build rapport with prospects to understand their needs. Possessing the knowledge and ability to improve customer service ...

Posted 6 days ago

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Kotak Mahindra Bank - Inbound Officer (Sal upto 35K)
Kotak Mahindra Bank

0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi mumbai, Mumbai (all areas)

Work from Office

Company:- Kotak Mahindra Bank Role: Customer Service Executive Location: Wagle Estate, Thane Employment Type: Full-Time Payroll: Directly on Kotak Mahindra Bank's Payroll Key Responsibilities: Handle inbound customer calls and provide information regarding Kotak 811 products and services. Identify customer needs and offer appropriate cross-selling of banking products. Ensure customer satisfaction and deliver high-quality service. Meet daily/weekly/monthly sales and service targets. Maintain accurate records of interactions and transactions. Adhere to banking policies and compliance guidelines. Eligibility Criteria: Experience: Minimum 6 months of sales experience in any industry (BFSI prefer...

Posted 1 week ago

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Customer Care Executive
Sharda Consultancy Services

1.0 - 2.0 years

3 Lacs

Faridabad

Work from Office

Customer Service Executive – Travel (Night Shift) Salary: 35k–40k/month Shift: 7 PM – 11 PM Requirements: Male candidates 2–3 yrs client servicing experience Good communication Travel itinerary knowledge Interview: Direct Line-Up

Posted 1 week ago

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Customer Support Executive
Teleperformance (TP)

1.0 - 3.0 years

0 - 3 Lacs

Noida, Gurugram, Delhi / ncr

Work from Office

Job Title: Customer Support Executive Travel Process Location: Gurugram Experience: UG candidates with 6+ months experience can apply Working Days: 5 days working with rotational off Shift: Rotational shifts Cab Facility: Both-side cab provided Joining: Immediate joining Job Responsibilities: Handle customer queries via chat support for the travel process Assist customers with bookings, cancellations, rescheduling, and general travel-related inquiries Provide accurate information while maintaining high customer satisfaction Ensure timely and professional responses through chat Follow company policies and process guidelines Eligibility Criteria: Undergraduate with minimum 6 months of relevant...

Posted 1 week ago

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Tata Digital (Frontend) - Email & Inbound Process / Sal Upto 25K CTC
Teleperformance (TP)

0.0 - 3.0 years

2 - 4 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Profile: Tata Digital (Frontend) Process: Email & Inbound Process Good Verbal & written Comm. skills Graduate with Min. 6 months Exp. Shift : Rotational Shift | 1 Rotational Week OFF Salary:20K Inhand | 25K CTC Required Candidate profile Qualification: Any Graduate Exp.: Graduate with Min. 6 months Exp Apply Now, Contect For More Details / Information HR Aditya L - 7030023969 (Call/Whatsapp) Perks and benefits High salary package with Friendly workculture !

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Customer Service Executive
Mount Talent Consulting

0.0 - 4.0 years

Noida

Work from Office

URGENT HIRING FOR CUSTOMER SUPPORT Walk in Drive 20th May to 23th May Interview Time: 09:00am to 4:00pm Customer Support Executive ( Work From Office) No Targets ( Inbound Calls) Freshers Or Experienced Language- Hindi, English , Marathi Qualification: 12th Pass Salary: 11k- 14k Same day Selection and Joining. Job location: Noida sector 16, A-51 Rozgar.com HR: RITU SAHU (9910092174) Interested Candidates shares the resume.

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Exploring Customer Care Jobs in India

India is a hub for customer care jobs, with a growing demand for skilled professionals in this field. From multinational corporations to startups, companies across various industries are actively hiring for customer care roles. If you are considering a career in customer care in India, here is a comprehensive guide to help you navigate the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Chennai
  5. Hyderabad

Average Salary Range

The average salary range for customer care professionals in India varies based on experience and location. Entry-level positions may start at around INR 2.5-3.5 lakhs per annum, while experienced professionals can earn up to INR 8-10 lakhs per annum.

Career Path

In the customer care field, a typical career path may progress from Customer Care Executive to Team Leader, then to Customer Care Manager, and finally to Customer Service Head. Advancement in this field often involves gaining experience, developing leadership skills, and acquiring domain knowledge.

Related Skills

While customer care roles primarily focus on communication and problem-solving skills, having additional skills can enhance your job prospects. Some related skills that are often expected or helpful alongside customer care include: - Strong interpersonal skills - Ability to multitask - Empathy and patience - Knowledge of CRM software - Conflict resolution skills

Interview Questions

  • What do you understand by excellent customer service? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond to help a customer? (medium)
  • How do you prioritize your tasks when dealing with multiple customer inquiries? (basic)
  • What strategies would you use to upsell a product to a customer? (advanced)
  • How do you stay updated on product knowledge to assist customers effectively? (basic)
  • Describe a challenging customer interaction you faced and how you resolved it. (medium)
  • How would you handle a situation where a customer is dissatisfied with our services? (medium)
  • Explain a time when you successfully turned around a negative customer experience. (advanced)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to collaborate with other departments to resolve a customer issue. (medium)
  • What metrics do you think are important to measure customer service performance? (medium)
  • How do you handle stress in a fast-paced customer care environment? (basic)
  • Can you give an example of a time when you had to deal with a language barrier while assisting a customer? (medium)
  • How do you ensure consistency in your communication with customers across different channels? (medium)
  • What do you think are the key components of a successful customer care training program? (advanced)
  • How do you handle a situation where a customer is asking for a refund against company policy? (advanced)
  • Describe a time when you had to de-escalate a heated customer situation. (medium)
  • How do you handle a high volume of customer inquiries during peak hours? (basic)
  • What do you think sets our company's customer service apart from our competitors? (medium)
  • How do you handle feedback from customers, both positive and negative? (basic)
  • Describe a time when you had to deal with a technical issue while assisting a customer. (medium)
  • How do you ensure that you are providing personalized service to each customer? (medium)
  • What do you think are the most common reasons why customers reach out to customer care? (basic)

Closing Remark

As you explore opportunities in the customer care job market in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. Prepare thoroughly, demonstrate your skills confidently, and apply for roles that align with your career goals. Good luck on your job search!

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